ba 101 introduction to business 10. employee motivation, workforce trends, and labor relations
TRANSCRIPT
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BA 101 Introduction to Business
10. Employee Motivation, Workforce Trends, and Labor
Relations
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What Is Motivation?
NeedsNeeds
OutcomesOutcomes
ActionsActions
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Workforce Motivation
Monetary Rewards
Fair Treatment
Satisfying Work
Work-Life Balance
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Theories of Motivation
Frederick W. Taylor
Maslow’s Hierarchy of Needs
Herzberg’s Two-Factor Theory
Theory X, Theory Y, and Theory Z
Equity Theory
Expectancy Theory
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Frederick W. Taylor
MonetaryRewards
PersonalProductivity
ScientificScientificManagementManagement
ScientificScientificManagementManagement
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Self-Esteem NeedsSelf-Esteem Needs
Social NeedsSocial Needs
Safety NeedsSafety Needs
Physiological NeedsPhysiological Needs
Self-Self-ActualizationActualization
Maslow’s HierarchyMaslow’s Hierarchy
Five NeedCategoriesFive NeedCategories
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Herzberg’s Two-Factor Theory
MotivationMotivationMotivationMotivation
•AchievementAchievement•RecognitionRecognition•ResponsibilityResponsibility•Work itselfWork itself•Personal growthPersonal growth
•AchievementAchievement•RecognitionRecognition•ResponsibilityResponsibility•Work itselfWork itself•Personal growthPersonal growth
HighlyHighlySatisfiedSatisfied
HighlyHighlyDissatisfiedDissatisfied
Neither SatisfiedNeither SatisfiedNor DissatisfiedNor Dissatisfied
Motivators InfluenceMotivators InfluenceSatisfaction LevelSatisfaction Level
Hygiene FactorsHygiene FactorsInfluence SatisfactionInfluence Satisfaction
Area of Area of SatisfactionSatisfaction
Area ofArea ofDissatisfactionDissatisfaction
Hygiene FactorsHygiene FactorsHygiene FactorsHygiene Factors
•Working conditionsWorking conditions•Pay and securityPay and security•Company policiesCompany policies•SupervisorsSupervisors•Interpersonal relationshipsInterpersonal relationships
•Working conditionsWorking conditions•Pay and securityPay and security•Company policiesCompany policies•SupervisorsSupervisors•Interpersonal relationshipsInterpersonal relationships
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McGregor’s Assumptions
Theory X EmployeesTheory X Employees Theory Y EmployeesTheory Y Employees
Dislike workDislike work
Motivated by threats Motivated by threats
Avoid responsibilitiesAvoid responsibilities
Value securityValue security
Enjoy workEnjoy work
Committed to goals Committed to goals
Accept responsibilitiesAccept responsibilities
Have mental potentialHave mental potential
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Ouchi’s Theory Z
Informal Controlwith Formal
Measurements
Slow Evaluationand Promotion
Moderate Degreeof Career
Specialization
Holistic Concernfor the Individual
Consensus-BasedDecision Making
Long-TermEmployment
IndividualResponsibility
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Equity TheoryEquity TheoryRatio
Comparison*Employee’sPerception
Outcomes A
Inputs A
Outcomes A
Inputs A
Outcomes A
Inputs A
Outcomes B
Inputs B
Outcomes B
Inputs B
Outcomes B
Inputs B
<
=
>
Inequity (Under-Rewarded)
Equity
Inequity (Over-Rewarded)
*Where A is the employee, and B is a relevant other or referent.
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Expectancy Theory
IndividualEffort
IndividualEffort
IndividualPerformance
IndividualPerformance
OrganizationalRewards
OrganizationalRewards
IndividualGoals
IndividualGoals
Quality ofeffort put forthdepends on. . .
Quality ofeffort put forthdepends on. . .
…expectationsof
…and expectationsof
…attractiveness of rewards relative to
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Workplace Motivation Strategies
SettingSettingGoalsGoals
SettingSettingGoalsGoals
ReinforcingReinforcingBehaviorBehavior
ReinforcingReinforcingBehaviorBehavior
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Management by Objectives
Setting GoalsSetting Goals
Planning ActionPlanning Action
Implementing PlansImplementing Plans
Reviewing PerformanceReviewing Performance
1
2
3
4
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Reinforcement Theory
Behavior ModificationBehavior Modification
Avoid UnpleasantAvoid UnpleasantConsequencesConsequences
Obtain PleasantObtain PleasantConsequencesConsequences
PositiveNegative Reinforcement
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Work-Life Balance
Job EnrichmentJob EnrichmentJob EnrichmentJob Enrichment
ReducesReducesSpecializationSpecialization
ReducesReducesSpecializationSpecialization
ExpandsExpandsResponsibilitiesResponsibilities
ExpandsExpandsResponsibilitiesResponsibilities
Job RedesignJob RedesignJob RedesignJob Redesign
RestructuresRestructuresWorkWork
RestructuresRestructuresWorkWork
CoordinatesCoordinatesSkills and JobsSkills and JobsCoordinatesCoordinates
Skills and JobsSkills and Jobs
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Workforce Diversity Issues
ImmigrationImmigration
AgeAge
ReligionReligion
GenderGender
RaceRace
GlobalizationGlobalization
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Alternative Work Arrangements
FlextimeFlextime
TelecommutingTelecommuting
Job SharingJob Sharing
Flexible Career PathsFlexible Career Paths
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Working With Labor Unions
Wages and BenefitsWages and Benefits
Working ConditionsWorking Conditions
Job SecurityJob Security