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(c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
B2CB2C--C2B C2B TIR Computerization latest TIR Computerization latest
progressprogressPresentation to GE.1Presentation to GE.1Prague, 19 April 2012Prague, 19 April 2012
Philippe GrosjeanPhilippe GrosjeanCIOCIO
Page 1Page 1
Table of contentTable of content
Computerization of TIR Computerization of TIR –– OverviewOverview
TIRTIR--EPDEPDPortal for TIR Carnet HoldersPortal for TIR Carnet Holders
CUTECUTE--Wise, RealWise, Real--Time SafeTIR & TIRCUTEwebTime SafeTIR & TIRCUTEwebPortal for Customs AuthoritiesPortal for Customs Authorities
AskTIRwebAskTIRwebPortal for issuing AssociationsPortal for issuing Associations
Page 2Page 2 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
Computerization of TIR overviewComputerization of TIR overview
True privateTrue private--public partnership to reinforce the security of public partnership to reinforce the security of the TIR system and to gradually computerize all processesthe TIR system and to gradually computerize all processes
Tremendous progress has been achieved to date : in 2012 Tremendous progress has been achieved to date : in 2012 new steps reached as computerisation goes faster and new steps reached as computerisation goes faster and fasterfaster
Three portals with access to key TIR information are Three portals with access to key TIR information are shaping up for: shaping up for:
1.1.Customs AuthoritiesCustoms Authorities2.2.AssociationsAssociations3.3.TIR Carnet HoldersTIR Carnet Holders
Page 3Page 3 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
Customs A
Customs B
Customs C
AssociationsTIR Carnet Holders
Customs CInformation System
Customs BInformation System
Customs AInformation System
TIR Carnet Holder
Portal
Computerisation of TIRComputerisation of TIRhigh level overview high level overview
Page 4Page 4 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
Intl Guarantee Chain TIR Information System
National Issuing Associations Portal
National C
ustoms A
uthorities Portal
Inte
rnat
iona
l Org
anis
atio
nA
pplic
atio
ns NCTS
SPEED
SEED
ASYCUDA
Table of contentTable of content
Computerization of TIR Computerization of TIR –– OverviewOverview
TIRTIR--EPDEPDPortal for TIR Carnet HoldersPortal for TIR Carnet Holders
CUTECUTE--Wise, RealWise, Real--Time SafeTIR & TIRCUTEwebTime SafeTIR & TIRCUTEwebPortal for Customs AuthoritiesPortal for Customs Authorities
AskTIRwebAskTIRwebPortal for issuing AssociationsPortal for issuing Associations
Page 5Page 5 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
TIRTIR--EPDEPDPortal for TIR Carnet holdersPortal for TIR Carnet holders
11001101001101011011011001010101
1101010101110110010111011111011101011010
11011010111101110101110010010111001111011101011010
11001101001101011011011001010101110101010111011110010101010010111001010101110111101111101110010101011101011001010101
1100110100110110110110010101011010 1101010100 110101101001001110100010001011101011010111001101111012
110011010011010110110010101011010 1101010100 1101011010 0101000100 1010111010 0010111100 110101011011001010101100110100110
1100110100110110110110010101011010 1101010100 110101101001001110100010001011101011010 1110111100 1010111011 00111 11011 11010
TIRTIREElectroniclectronicPPrere--DDeclarationeclaration
Connecting Business and Customsfor facilitating and securing international trade
Page 6Page 6 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
TIRTIR--EPD ProgressEPD Progress
Now 21 countries in operation!Now 21 countries in operation!
6 new countries added since last GE.1 meeting:6 new countries added since last GE.1 meeting:•• Belarus, BosniaBelarus, Bosnia--Herzegovina, Georgia, Russia, Serbia and UkraineHerzegovina, Georgia, Russia, Serbia and Ukraine
3 successful pilots / tests with expected imminent going live ex3 successful pilots / tests with expected imminent going live expected:pected:•• Italy, Turkey & UzbekistanItaly, Turkey & Uzbekistan
Following additional 11 countries are currently in the pipeline Following additional 11 countries are currently in the pipeline ::•• Albania (in collaboration with UNCTAD), Azerbaijan, Croatia, GreAlbania (in collaboration with UNCTAD), Azerbaijan, Croatia, Greece, Iran, Kazakhstan, ece, Iran, Kazakhstan,
Kirghizstan, Macedonia, Morocco, Netherland, SpainKirghizstan, Macedonia, Morocco, Netherland, Spain
Significant increase in usage from 1Significant increase in usage from 1’’000 to almost 3000 to almost 3’’000 per week & raising000 per week & raising
Expect around 30 countries to be covered by end of 2012 Expect around 30 countries to be covered by end of 2012 –– This will ensure This will ensure TIRTIR--EPD coverage around the whole operational TIR worldEPD coverage around the whole operational TIR world
Page 7Page 7 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
••E S T O N I AE S T O N I A
••L A T V I AL A T V I A
••L I T H U A N I AL I T H U A N I A
••B E L A R U SB E L A R U S
••P O L A N DP O L A N D
••S L O V A K I A
S L O V A K I A ••U K R A I N EU K R A I N E
••M O L D O V A
M O L D O V A••R O M A N I AR O M A N I A••H U N G A R YH U N G A R Y
••B U L G A R I AB U L G A R I A
••T U R K E YT U R K E Y••G R E E C EG R E E C E
••A Z E R B A I J A NA Z E R B A I J A N
••G E O R G I AG E O R G I A
••ARMENIAARMENIA
••T U R K M E N I S T A NT U R K M E N I S T A N
••U Z B E K I S T A NU Z B E K I S T A N
••T A J I K I S T A NT A J I K I S T A N
••K I R G I S T A NK I R G I S T A N
••K A Z A K H K A Z A K H S T A NS T A N
••R U S S I A R U S S I A N F E D E N F E D E R A T I O NR A T I O N
••F I N L A N DF I N L A N D
••Russian Fed.Russian Fed.
••A F G H A N I S T A NA F G H A N I S T A N••I R A NI R A N••S Y R I A NS Y R I A N•• A R A BA R A B
••P E O P L E P E O P L E ‘‘ SSR E P U B L I C R E P U B L I C
O F O F ••C H I N AC H I N A
••CYPRUSCYPRUS
••A Z E R B.
A Z E R B.
••S W E D E NS W E D E N
••N O R W A YN O R W A Y
••D E N M A R KD E N M A R K
••G E R M A N YG E R M A N Y
••NETHERLANDSNETHERLANDS
••B E L G I U M
B E L G I U M
••U N I T E DU N I T E D••I R E L A N DI R E L A N D
••S P A I NS P A I N
••PORTUGALPORTUGAL
••I T A L YI T A L Y
••S W I T Z E R L A N DS W I T Z E R L A N D
••A U S T R I AA U S T R I A
••K I N G D O MK I N G D O M
••LL••UU••XX••..
••SLOVENIA
SLOVENIA
••C R O A T I AC R O A T I A
•• BOSNIABOSNIA--••HERZEGOVINAHERZEGOVINA
••ALBANIAALBANIA••MKDMKD
••F R A N C EF R A N C E
••M O R O C C OM O R O C C O••T U N I S I T U N I S I AA
••C Z E C H R E P U B L I CC Z E C H R E P U B L I C
••R E P U B L I CR E P U B L I C••L E B A N O NL E B A N O N
••I S R A E LI S R A E L••J O R D A NJ O R D A N
TIRTIR--EPD Geographical CoverageEPD Geographical Coverage
Now 21 countries in Now 21 countries in operationoperation3 countries in 3 countries in pilots/test ready to pilots/test ready to go live:go live:
•• ItalyItaly•• TurkeyTurkey•• UzbekistanUzbekistan
11 countries in the 11 countries in the pipe:pipe:
•• AlbaniaAlbania•• AzerbaijanAzerbaijan•• CroatiaCroatia•• GreeceGreece•• IranIran•• KazakhstanKazakhstan•• KirghizstanKirghizstan•• MacedoniaMacedonia•• MoroccoMorocco•• NetherlandNetherland•• SpainSpain
••SERBISERBIAA••SERBIASERBIA
Page 8Page 8 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
TIRTIR--EPD Usage StatisticsEPD Usage StatisticsPer MonthPer Month
Page 9Page 9 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
TIRTIR--EPD Usage StatisticsEPD Usage StatisticsMarch 2012March 2012
Page 10Page 10 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
Simple, useful, effective and free Simple, useful, effective and free of charge service for Holdersof charge service for Holders
1. Login
2. Fill2. Fill--inin
3. Submit3. Submit
4. Obtain movement reference Nr, 4. Obtain movement reference Nr, present it to Customs! present it to Customs!
Page 11Page 11 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
WWW.TIREPD.ORGWWW.TIREPD.ORG
19 languages19 languagesHighly secureHighly secure
TIRTIR--EPD vs. TIR CarnetEPD vs. TIR Carnet
TIRTIR--EPD = TIR Carnet + additional information (safety and security, EPD = TIR Carnet + additional information (safety and security, etc)etc)
TIRTIR--EPD is paving the way from preEPD is paving the way from pre--declaration today to declaration tomorrowdeclaration today to declaration tomorrowPage 12Page 12 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
TIRTIR--EPD value for CustomsEPD value for Customs
Automatic security check against the TIR central database (CUTEAutomatic security check against the TIR central database (CUTE--Wise)Wise)
Secure EPD data transmission of authenticated and authorized senSecure EPD data transmission of authenticated and authorized senderder
Advance information about the transported goods; advance risk anAdvance information about the transported goods; advance risk analysisalysis
Possibility for advance revenue assessmentPossibility for advance revenue assessment
No need for manual data entryNo need for manual data entry
In summary: simpler, faster and safer border crossing proceduresIn summary: simpler, faster and safer border crossing procedures
Page 13Page 13 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
TIRTIR--EPD enhancements 1/2EPD enhancements 1/2New data required in BelarusNew data required in Belarus
Page 14Page 14 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
TIRTIR--EPD enhancements 2/2EPD enhancements 2/2Cyrillic AlphabetCyrillic Alphabet
Transport:Transport: Germany Germany PolandPoland BelarusBelarus
+ + --loadingloading unloadunloadinging
TIRTIR--EPD #1EPD #1(English/Latin)(English/Latin)
TIRTIR--EPD #2EPD #2(Russian/Cyrillic)(Russian/Cyrillic)
Possibility to submit goods descriptions in Cyrillic!Possibility to submit goods descriptions in Cyrillic!
Solution in preparation to have only one submission necessarySolution in preparation to have only one submission necessary
Page 15Page 15 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
TIRTIR--EPDEPDNew developmentNew development
Page 16Page 16 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
Enhanced usability & navigationEnhanced usability & navigation
CMR printouts = first step for eCMR printouts = first step for e--CMRCMR
Better guidance on itinerary and Better guidance on itinerary and customs operationscustoms operations
MultiMulti--lingual aspectslingual aspects
Import & export data Import & export data capabilitiescapabilities
In summary: more efficient, In summary: more efficient, useruser--friendly and enabling the friendly and enabling the futurefuture
Table of contentTable of content
Computerization of TIR Computerization of TIR –– OverviewOverview
TIRTIR--EPDEPDPortal for TIR Carnet HoldersPortal for TIR Carnet Holders
CUTECUTE--Wise, RealWise, Real--Time SafeTIR & TIRCUTEwebTime SafeTIR & TIRCUTEwebPortal for Customs AuthoritiesPortal for Customs Authorities
AskTIRwebAskTIRwebPortal for issuing AssociationsPortal for issuing Associations
Page 17Page 17 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
CUTECUTE--WiseWisehttp://www.cutewise.org/http://www.cutewise.org/
A central & worldwide Customs database for TIR dataA central & worldwide Customs database for TIR data
A portal reserved for National Customs Authorities and A portal reserved for National Customs Authorities and issuing Associationsissuing Associations
To provide upTo provide up--toto--date information on TIR Carnets: date information on TIR Carnets: •• In circulationIn circulation•• Terminated Terminated
(with info provided by the customs office of destination)(with info provided by the customs office of destination)•• Returned to the IRUReturned to the IRU•• Recorded as invalid by the IRU (used/unused) Recorded as invalid by the IRU (used/unused)
Page 18Page 18 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
CUTECUTE--WiseWiseExisting portal interfaceExisting portal interface
Page 19Page 19 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
CUTECUTE--WiseWiseVision aheadVision ahead
Develop CUTEDevelop CUTE--Wise into a comprehensive & central TIR Wise into a comprehensive & central TIR information source available at all time to Customs information source available at all time to Customs Authorities and issuing National AssociationsAuthorities and issuing National Associations
Provide secure access to specific data records to Provide secure access to specific data records to authorized and authenticated partiesauthorized and authenticated parties
Expose information to selected users on:Expose information to selected users on:•• TIR Carnet validity, issuance, holder, etcTIR Carnet validity, issuance, holder, etc•• Some nonSome non--confidential & relevant for Customs TIRconfidential & relevant for Customs TIR--EPD data (incl. EPD data (incl.
release for transit information)release for transit information)•• SafeTIR termination data (+ start/end of operation & additional SafeTIR termination data (+ start/end of operation & additional
relevant customs information, e.g. Seals affixed)relevant customs information, e.g. Seals affixed)
Page 20Page 20 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
RReal eal TTime ime SSafeTIR (RTS)afeTIR (RTS)
For full automation of the SafeTIR For full automation of the SafeTIR related procedures:related procedures:
TIR Carnet status controlTIR Carnet status control
Automatic SafeTIR data transmissionAutomatic SafeTIR data transmission
Electronic SafeTIR reconciliationElectronic SafeTIR reconciliation
Connecting Business and Customsto facilitate and secure international trade
Page 21 © International Road Transport Union (IRU) 2012
CustomsCustomsMoscowMoscow
IRU IRU GenevaGeneva
SafeTIR SafeTIR datadata
Real Time SafeTIR: •SafeTIR Customs data is sent by Customs in real time as soon as the TIR transport is terminated•Information is made available to all relevant actors
What is the status of the TIR Carnet ?
The status of the TIR Carnet is : • Valid (with following details:
Holder ID, validity date, Issuing Association name)
• Invalid• Not issued/False/other situations
Increased Security thanks to Increased Security thanks to IRU RTSIRU RTS
Real Time SafeTIR and TIR-EPD provide security to allow the issuance of
$1billion/day in guarantees
Page 22 © International Road Transport Union (IRU) 2012
RTS Benefits for CustomsRTS Benefits for Customs
Timely TIR Customs operationsTimely TIR Customs operations
Reduced resource intensive activitiesReduced resource intensive activities
Enhanced cargo throughput performance at bordersEnhanced cargo throughput performance at borders
Rapid reaction to deal with irregularities as they occurRapid reaction to deal with irregularities as they occur
A reduction in specific workA reduction in specific work--related risksrelated risks
Note for EU members: Real Time SafeTIR is in line with EU Note for EU members: Real Time SafeTIR is in line with EU legislationlegislation
Page 23Page 23 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
RealReal--Time SafeTIR ProgressTime SafeTIR Progress
Now 12 countries in operation!Now 12 countries in operation!
3 new countries added since last GE.1 meeting:3 new countries added since last GE.1 meeting:•• Azerbaijan, Morocco & SerbiaAzerbaijan, Morocco & Serbia
1 successful tests with expected imminent going live expected:1 successful tests with expected imminent going live expected:•• UzbekistanUzbekistan
Following additional 15 countries are currently in the pipeline Following additional 15 countries are currently in the pipeline ::•• Albania (in collaboration with UNCTAD), Armenia, Belgium, CroatiAlbania (in collaboration with UNCTAD), Armenia, Belgium, Croatia, Finland, Italy, Latvia, a, Finland, Italy, Latvia,
Kirghizstan, Lithuania, Macedonia, Poland, Romania, Slovakia, TaKirghizstan, Lithuania, Macedonia, Poland, Romania, Slovakia, Tajikistan, Turkmenistan jikistan, Turkmenistan
76% of all SafeTIR data transmission (Q1 2012)76% of all SafeTIR data transmission (Q1 2012)
48% of all TIR Carnets in circulation in Q1 2012 were check for 48% of all TIR Carnets in circulation in Q1 2012 were check for validity at least validity at least once by one National Custom Authorityonce by one National Custom Authority
Page 24Page 24 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
RTS Geographical CoverageRTS Geographical Coverage
76% of all SafeTIR data transmitted via RTS
••E S T O N I AE S T O N I A
••L A T V I AL A T V I A
••L I T H U A N I AL I T H U A N I A
••B E L A R U SB E L A R U S
••P O L A N DP O L A N D
••S L O V A K I A
S L O V A K I A ••U K R A I N EU K R A I N E
••M O L D O V A
M O L D O V A••R O M A N I AR O M A N I A••H U N G A R YH U N G A R Y
••B U L G A R I AB U L G A R I A
••T U R K E YT U R K E Y••G R E E C EG R E E C E
••A Z E R B A I J A NA Z E R B A I J A N
••G E O R G I AG E O R G I A
••ARMENIAARMENIA
••T U R K M E N I S T A NT U R K M E N I S T A N
••U Z B E K I S T A NU Z B E K I S T A N
••T A J I K I S T A NT A J I K I S T A N
••K I R G I S T A NK I R G I S T A N
••K A Z A K H K A Z A K H S T A NS T A N
••R U S S I A R U S S I A N F E D E N F E D E R A T I O NR A T I O N
••F I N L A N DF I N L A N D
••Russian Fed.Russian Fed.
••A F G H A N I S T A NA F G H A N I S T A N••I R A NI R A N••S Y R I A NS Y R I A N•• A R A BA R A B
••P E O P L E P E O P L E ‘‘ SSR E P U B L I C R E P U B L I C
O F O F ••C H I N AC H I N A
••CYPRUSCYPRUS
••A Z E R B.
A Z E R B.
••S W E D E NS W E D E N
••N O R W A YN O R W A Y
••D E N M A R KD E N M A R K
••G E R M A N YG E R M A N Y
••NETHERLANDSNETHERLANDS
••B E L G I U M
B E L G I U M
••U N I T E DU N I T E D••I R E L A N DI R E L A N D
••S P A I NS P A I N
••PORTUGALPORTUGAL
••I T A L YI T A L Y
••S W I T Z E R L A N DS W I T Z E R L A N D
••A U S T R I AA U S T R I A
••K I N G D O MK I N G D O M
••LL••UU••XX••..
••SLOVENIA
SLOVENIA
••C R O A T I AC R O A T I A
•• BOSNIABOSNIA--••HERZEGOVINAHERZEGOVINA
••ALBANIAALBANIA••MKDMKD
••F R A N C EF R A N C E
••M O R O C C OM O R O C C O••T U N I S I T U N I S I AA
••C Z E C H R E P U B L I CC Z E C H R E P U B L I C
••R E P U B L I CR E P U B L I C••L E B A N O NL E B A N O N
••I S R A E LI S R A E L••J O R D A NJ O R D A N
••SERBIASERBIA
Now 12 countries in Now 12 countries in operationoperation1 country in test 1 country in test ready to go live:ready to go live:
•• UzbekistanUzbekistan15 countries in the 15 countries in the pipe:pipe:
•• AlbaniaAlbania•• Armenia,Armenia,•• BelgiumBelgium•• BelarusBelarus•• FinlandFinland•• ItalyItaly•• KirghizstanKirghizstan•• LatviaLatvia•• LithuaniaLithuania•• MacedoniaMacedonia•• PolandPoland•• RomaniaRomania•• SlovakiaSlovakia•• TajikistanTajikistan•• TurkmenistanTurkmenistan
Page 25Page 25 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
••SERBIASERBIA
RTS Carnet validity check RTS Carnet validity check statistics (TCHQ)statistics (TCHQ)
Page 26Page 26 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
180180’’000 TIR Carnets were 000 TIR Carnets were checked for validity in March checked for validity in March 2012, representing 4502012, representing 450’’000 000 checks done in realchecks done in real--time time against the central TIR against the central TIR information database (CUTEinformation database (CUTE--Wise)Wise)
Over the first 3 months of the Over the first 3 months of the year 2012, year 2012, almost 50% of all almost 50% of all TIR Carnets in circulation TIR Carnets in circulation were checked were checked at least once at least once by one Customs Authority by one Customs Authority
To transmit SafeTIR data until RTS is implementedTo transmit SafeTIR data until RTS is implemented16 countries live! 16 countries live!
•• SwitzerlandSwitzerland•• CroatiaCroatia•• SyriaSyria•• DenmarkDenmark•• LebanonLebanon•• SpainSpain•• BelgiumBelgium•• JordanJordan
Page 27Page 27 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
•• PortugalPortugal•• TajikistanTajikistan•• IrelandIreland•• SwedenSweden•• SloveniaSlovenia• Turkmenistan• Armenia• Mongolia
OverviewOverview
Table of contentTable of content
Computerization of TIR Computerization of TIR –– OverviewOverview
TIRTIR--EPDEPDPortal for TIR Carnet HoldersPortal for TIR Carnet Holders
CUTECUTE--Wise, RealWise, Real--Time SafeTIR & TIRCUTEwebTime SafeTIR & TIRCUTEwebPortal for Customs AuthoritiesPortal for Customs Authorities
AskTIRwebAskTIRwebPortal for issuing AssociationsPortal for issuing Associations
Page 28Page 28 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
VisionVision
Provide Associations with a Provide Associations with a hosted, secure hosted, secure and high performance web applicationand high performance web application ......
...that will reduce local infrastructure costs, ...that will reduce local infrastructure costs, improve improve realreal--time integration, user friendliness time integration, user friendliness and and customisabilitycustomisability ......
...to further facilitate the TIR related work of the ...to further facilitate the TIR related work of the associations in accordance with the associations in accordance with the TIR TIR convention convention as well as as well as IRU rules and IRU rules and regulationsregulations ......
...and support the full ...and support the full computerization of the computerization of the TIR Carnets lifecycleTIR Carnets lifecycle
Page 29 © International Road Transport Union (IRU) 2012
ASKTIRweb Release 1 ASKTIRweb Release 1 functional scopefunctional scope
(c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
Haulier Management Issue, Return & Control
Carnet and Stock Management User Management and interfaces
Page 30
ASKTIRweb Release 1ASKTIRweb Release 1Online Training Available Online Training Available
(c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
Supp
ort &
Mai
nten
ance
Sol
utio
n Se
rvic
es
Page 32Page 32 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
CoordinationOperational Support & Maintenance Coordination Release ManagementAdministration Management
MaintenanceAdaptive/Corrective Changes
implementationKnowledgebase Maintenance
1st Level SupportUser Requests Management2nd Level EscalationKnowledgebase Maintenance
2nd Level SupportIssues AnalysisMaintenance EscalationApplication Monitoring Knowledgebase Maintenance
AskTIRWeb Online+41-22-918 27 89
AskTIRWeb [email protected]
ASKWDevelopmentTeam
OperationsManagementTeamBouvier CédricJovic MomirCarletto Philippe
End userEnd user
StakeholdersStakeholders
Support & MaintenanceSupport & Maintenance
TIR Application for Associations1.Gueorguiev, Ilian2.Antcheva, Ilka, Winiger, Mark3.Receptionist
B2CB2C--C2B C2B TIR Computerization ProgressTIR Computerization Progress
ConclusionConclusion
(c) International Road Transport Union (IRU) 2011(c) International Road Transport Union (IRU) 2011Page 33Page 33
ConclusionConclusion
Further great progress achieved thanks to close Further great progress achieved thanks to close partnership with Contracting Partiespartnership with Contracting Parties
By end of 2012, all most important TIR countries By end of 2012, all most important TIR countries will have EPD & RTS in operationwill have EPD & RTS in operation
TIR information is available with portal access for TIR information is available with portal access for Customs, Associations and HoldersCustoms, Associations and Holders
Page 34Page 34 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012
www.iru.orgwww.iru.org
Page 35Page 35 (c) International Road Transport Union (IRU) 2012(c) International Road Transport Union (IRU) 2012