b & t group presentation on modern practices in power utilities

8/8/2019 B & T Group Presentation on Modern Practices in Power Utilities

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MODERN PRACTICES IN POWER

UTILITIES

A presentation


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1. New Connection Application Management process.

2. New Meter & Service Line Installation Process.

NEW CONNECTION MANAGEMENTPROCESS:


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Field Visit toCustomer

FieldVerification

Form Fillingand

Documentation

lication

rocessed atback-end

NEW CONNECTION APPLICATION MANAGEMENTPROCESS:


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NEW CONNECTION APPLICATION MANAGEMENT

PROCESSA picture of Bac end Team at wor .


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NEW CONNECTION APPLICATION MANAGEMENT

PROCESS

2. Customer details li ename, place where newconnection is required,

type of connection domestic/industrial/agri

cultural/etc., contactdetails li e phone nos.,

e-mail id, etc. ta en.

3. Bac end Team contactscustomer and fixes up

appointment at a convenientdate and time for Field

Service Executive visit andexplains the documentation

to e ept ready y the

customer.

5. The ac end TEAMverifies the filled upforms and attached

documentation and if allcorrect, puts it up for

processing the fees andDemand Note

4.Field Executive visits thecustomer at his premises atthe pre-fixed appointment

time, inspects the premises,verifies the documents

provided y the customer andif all found OK gets the

documentation done andta es a photograph of the

premises and returns the fileto the ac end.

1. Customercontacts utility(phone call, e-

mail, post,personal visit,

etc).


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NEW CONNECTION APPLICATION MANAGEMENT PROCESS

Bac end TEAM verifying consumer application file rought ac y the Field

Service Executive.


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NEW METER & SERVICE LINE INSTALLATION MANAGEMENT

PROCESSA picture of the Mo ile units deployed for speedy wor flow process


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PROCESS

1. Mo ile Teams collect the meters, service line, seals etc. from the ac -end

stores and leave in the morning.

2. They reach the customer site and install the new meter and service lineand energise the premises.

3. They get the protocol sheets filled up and signed y the customer.

4. These are then su mitted to the ac end at the end of the day when all

given installations are completed.

5. The ac -end stores Team verifies the protocol sheets and the material

issued to the mo ile Team is reconciled in the evening itself.


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PROCESS

SERVICE LINE BEING TAKEN FROMTHE NEAREST POLE

A LINEMAN ON THE POLE FIXING ASERVICE LINE


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PROCESS

SERVICE LINE BEING BROUGHT TOCUSTOMER PREMISES

LAYING OF SERVICE LINE


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PROCESS

NEWLY INSTALLED METER NEWLY INSTALLED METER


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PROCESS

MOBILE VAN MEMBERSMOBILE VAN WITH ISSUED

MATERIALS


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PROCESS

MOBILE TEAM (MEMBERS OF A VAN) BACKEND TEAM

b & t group presentation on modern practices in power utilities

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