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contract ingcanada.com CONTRACTING CANADA • SUMMER/FALL ’11 • 3

Inside

4 From the PublisherAre You Safeguarding Your Customers and Your Family?

6 A/C System Testing Basics Use Critical A/C System Tests to Promote Your Business and Build Trust /Credibility with Customers

10 Three incidents in two separate provinces prove Carbon Monoxide poisoning is NOT just a cold weather risk

11 Tech Tip: Diagnosing Control Transformer Failures

14 8 Ways to Use Price (Without Discounting) To Get More Customers

15 New Products

20 Industry News

21 Reader Survey

22 Industry News Continued

Contracting Canada

Summer/Fall 2011 Volume 11, Issue 2

ISSN Number 1488-4933Publisher & Editorial DirectorDon B. BeaulieuTel.: 905.569.2777 Fax: 905.569.2444E-mail: [email protected] SalesDon B. BeaulieuTel.: 905.569.2777 Fax: 905.569.2444E-mail: [email protected]

Managing EditorBonnie ToewsTel.: 905.569.2777 Fax: 905.569.2444E-mail: [email protected]

Contributing Writers:Jim Bergmann, James Ewart, Matt Michel, Adolfo Wurts, Russell Harju

Art DirectionNorm Lourenco, R.G.D.Tel.: 416.653.2221Fax: 647.352.2502E-mail: [email protected]

Contracting Canada is written specifically for service, installation and renovation contrac-tors in Canada’s HVAC/Refrigeration, Plumbing, Mechanical and Hydronic Heating industry. Every issue Contracting Canada is branded with the name / logo of more than 80 HVAC/Refrigeration & Plumbing wholesale/distributors having more than 560 branches throughout Canada and provided as a value added resource to over 29,000 HVAC/Refrigeration, Plumbing, Mechanical and Hydronic Heating contractors across Canada.

Contracting Canada is published three times annu-ally: Spring, Summer/Fall & Winter

Total distribution - 29,050 issues

Contents of Contracting Canada magazine may not be reproduced without the Publisher’s written permission. The publisher is not responsible or liable for claims made by manufacturers and their representatives or in submit-ted articles and press releases.

Contracting Canada magazine is listed by: Canadian Advertising Rates and Data (CARD) Standard Rates and Data (SRDS) Cision MediaSource, CCN Matthews

Canada Post Product Agreement No. 40034889

Postmaster: Return postage guaranteed by publisher, please forward to: 1697 Kelsey Court, Mississauga, ON L5L 3J8.

Subscriptions $19.95 Cdn + hst. USA subscriptions $24.95 U.S.

Contracting Canada Magazine is published by: Canadian Trade Publishing Inc.1697 Kelsey Court, Mississauga, Ontario Canada L5L 3J8Tel.: 905/569-2777 Fax: 905/569-2444E-mail: [email protected]

SUMMER/FALL 2011

John Gignac, co-chair of the Hawkins-Gignac Foundation for

CO Education based in Brantford, Ontario with Mike Rowcroft a

licensed HVAC professional testing for carbon monoxide.

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4 • SUMMER/FALL ’11 • CONTRACTING CANADA contract ingcanada.com

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Back-to-back carbon monoxide (CO) incidents in an Ontario city within one week of each other reaffirm what safe-

ty officials keep telling Canadians, the risk of accidental carbon monoxide poisoning is not only a danger linked to cold weather and furnaces. In two recent emergencies in Sault Ste. Marie, Ontario faulty rental water heaters were the source of the deadly carbon monoxide gas. The occupants very likely owe their lives to the recently enacted bylaw in Sault Ste. Marie that makes carbon monoxide alarms mandatory for all dwell-ings. Without a carbon monoxide alarm, they would have been unaware of the deadly gas.

Every contractor, every service tech,

every installer can make a difference in your customers and your own families lives through education about the dangers of CO and the necessity of a CO alarm to monitor their homes and places of work. CO alarms can be provided, existing ones checked and batteries replaced as a value added service you can provide when performing an annual heating systems service check and cleaning which should include a combustion test of all heating appliances including water heat-ers and fireplaces to ensure proper and safe operation.

Every service tech should have access to a combustion analyzer and this issue we’re giving away the new model 716 combustion

analyzer from tpi valued at $1,600. One lucky Contracting Canada reader who completes the Contractor Survey on page 21 will have the opportunity to win this great prize com-pliments tpi and Contracting Canada maga-zine so send in your completed survey today!

Don Beaulieu, Editorial Director & PublisherContracting Canada MagazineTel.: (905) 569-2777, Fax: (905) 569-2444Email: [email protected]

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A/C System Testing Basics Use Critical A/C System Tests to Promote Your Business and Build Trust/Credibility with CustomersBy Russell Harju, Product Manager, Fieldpiece Instruments

A couple years ago a co-worker saw an ad in the paper for an $80 A/C tune up. Although we have several

certified technicians on staff at Fieldpiece, sometimes it’s just easier to have somebody that tunes A/C systems everyday to work on our home systems. He came out, replaced the filter, cleaned the condenser and hooked up his low side gauge to the suction line. He looked at his pressure gauge and told our guy (his customer,) “That’s about right, I’ve been doing this twenty years.”

No questions were asked, he received his $80, a mental note was made to tune our A/C systems ourselves and off he went. The unit in question was a R-410A system with a TXV. These systems are properly charged using the subcooling test which is done on the liquid line side of the air conditioner. As you may expect, there was very little comfort that the air conditioner was working any bet-ter than before he got there.

The next day the head engineer from Fieldpiece Instruments came out and per-formed a full efficiency analysis on the sys-tem. He was testing out some of the new products Fieldpiece was developing and tun-ing up the A/C in the process. The long and short of the analysis was that the system was starved of refrigerant and a healthy dose of R-410A needed to be added.

Proper testing in the field is one of the important jobs for a technician to perform and the only way to diagnose system prob-lems. Knowing how and when to perform the tests and what to do with the results is essential to being a good technician. In this article I’m simply giving a refresher course on critical A/C tests, namely superheat, subcooling and target evaporator exit tem-perature AKA temperature drop. This over-view gives technicians the basic “knowledge tools” they needs to get his job done easier, faster and at a higher quality.

Superheat - Target and ActualSuperheat is the temperature rise in the refrigerant after it boils in the evaporator. The refrigerant leaves the throttle valve (fixed orifice, capillary tube, TXV) and enters the evaporator as a low pressure, low temperature liquid. As air from the building is blown across the evaporator, the heat is taken out of the air and added to the refrigerant. As heat is added to the liquid refrigerant the refrigerant boils and changes to a gas. The temperature at which a substance (in this case a refrigerant) changes from a liquid to a gas is known as the boiling point or saturation temperature. The change of state happens in the evapo-rator. As the refrigerant continues out of the evaporator and onto the compressor heat is added to the refrigerant. The added heat to the refrigerant between the boiling point and the compressor is the superheat.

Superheat is used for properly charging fixed ori-fice systems. Superheat is important for two reasons:

The first reason is to know if the evaporator is doing its job and the A/C system is running efficient-ly. If there is no superheat, very little heat is being taken out of the return air and hence the air being supplied to the space is the same temperature as the air being returned to the evaporator.

The second reason is to save the life of the com-pressor. The compressor is designed to compress (add pressure) to gas refriger-

ant. It is not powerful enough to compress liquid refrigerant and it will burn up the compressor. It’s like pushing on a brick wall. The compressor is also designed to be cooled by the refrigerant it compresses. When the superheat is too high the com-pressor is working at higher than normal temperatures and can cause it to overheat.

To measure the superheat, first you place a thermocouple (there are pipe clamps specifically designed for this) on the suction line near the compressor and record the measured temperature. Next attach a pressure gauge to the suction line service valve, measure and record the read-ing. Using a pressure/temperature chart or pressure temperature calculator find the boiling point (saturation temperature) of the refrigerant at that specific pres-sure. Subtract the saturation temperature from the temperature measure from the thermocouple and that is the total system superheat.

We now have the actual superheat but how do we know that is an acceptable superheat? Using the target superheat table from California’s Title 24, which can be found at www.energy.ca.gov/title24, we can look up the target superheat based on the indoor and outdoor conditions.

Important: Rules of thumb are out. Between 8 and 12 degrees of superheat is out. Sophisticated target superheats derived by the experts are in!

Measure and record the ambient air tem-perature going into the condenser. Make sure to measure in the shade and get

the average temperature going into the condenser. Next measure the wet bulb temperature going into the evaporator. Place the ther-mocouple in the center of the airflow in the duct near the evaporator. If using a wet sock thermocouple, watch the temperature sta-bilize before recording it. Use the outdoor ambient air temperature and the return air wet bulb to look up the target superheat on the chart.

Compare the actual superheat to the target superheat. If the actual is greater than the tar-get, add refrigerant. If the actual is less than the tar-get, remove refrigerant. Adjust the charge until the actual superheat is within Superheat - Target and Actual


f ield serv ice

±3 degrees Fahrenheit of the target superheat. How much refrigerant to add or remove will be based on the size of the system and how far off the superheat is. A good way to dial in the correct charge is by using a digital superheat tool such as Fieldpiece’s ASX14 accessory head, or SSX34 superheat subcool-ing standalone meter. This way you can watch the superheat live rather than continually recalculating the superheat.

Subcooling and Systems Regulated by TXVsA TXV (Thermal Expansion Valve) is a device between the condenser and evapo-rator that regulates the pressure of the refrigerant and how much refrigerant is let into the system. It is designed to keep the superheat constant and because of this a TXV system is charged using subcooling. Subcooling is the temperature decrease after refrigerant condenses in the condens-er. The refrigerant leaves the compressor as a high pressure, high temperature gas. Air is blown across the coil, removing heat from the refrigerant. This is the same heat that was added to the refrigerant in the evaporator coil and it is now being moved outside where it is not making anyone uncomfortable. As heat is removed from the refrigerant in the condenser the refrig-erant condenses and changes to a liquid state, known as the condensing point or saturation temperature. As it travels to the TXV valve it is still giving off heat and decreasing in temperature. The tempera-ture decrease after the condensing point is the subcooling.

Much like superheat the subcooling needs to be adjusted to the proper level in order to ensure maximum capacity of the condenser and efficiency of the sys-tem. If there is too much subccoling the refrigerant condenses too early and wastes the capacity of the condenser. Too little subcooling and the refrigerant does not fully condense and enters the TXV as a liquid/gas mixture with causes low system efficiency.

To measure the subcooling, attach a ther-mocouple to the liquid line after the con-denser (again a pipe clamp is recommend-ed) and record the measured temperature. Next attach a pressure gauge to the liquid

line service valve, measure and record the reading. Using a pressure/tempera-ture chart or a pressure/temperature calculator, find the condensing point (satu-ration temperature) at that specific pressure. Subtract the condensing point tem-perature from the actual liq-uid line temperature to find your actual subcooling.

Important: Unlike super-heat, the target subcooling varies from system to sys-tem. Manufacturers usually provide a target subcooling chart on the name plate of the system. If it is not on the name plate, call the manu-facturer. If you cannot find

a target subcooling, as a last resort use 12 degrees Fahrenheit of subcooling. Compare the actual subcooling to the target subcool-ing. If there is too much subcooling, remove refrigerant. If there is too little subcooling, add refrigerant. Adjust refrigerant charge until the subcooling is within 3 degrees of the target subcooling.

Target Evaporator Exit Temperature - Diagnosing Potential Airflow and Capacity Problems running A/C systems. Airflow is crucial to properly A good way to check airflow is to look at the air tempera-ture exiting the evaporator vs. the target evaporator exit temperature. To find the target evaporator exit temperature mea-sure and record both the wet bulb and dry bulb temperatures going into the evapora-tor. California’s Title 24 provides a chart for the proper temperature drop across the coil. Use the wet bulb and dry bulb temperatures to find the temperature drop on the chart and subtract this from the actual dry bulb temperature entering the evaporator. This figure will be the target evaporator exit temperature. To find the actual evaporator exit temperature, use a thermocouple and measure and record the air temperature exiting the evaporator at the center of airflow.

Compare the actual evaporator exit tem-perature to the target evaporator exit tem-perature. If the actual is greater than the target the airflow could be too high or more likely the evaporator has a low capacity. If the actual is less than the target there is a low airflow. Adjust the airflow until the actual evaporator exit temperature is

within ±3 degrees Fahrenheit of the target.

Proper Testing vs. “Winging It”Proper testing is just the start for quality service and can ultimately lead the tech-nician to more business and make more money. Going back to the tech that was hired last year, if he were to have demon-strated proper testing practices he would have been at my house this year getting my A/C unit ready for this summer. Following the simple, yet critical, practices outlined above can also be used to sell yourself as a “green” technician because they will make every unit you touch more efficient – saving the customer money and reducing overall energy demand. And we need that more than ever with the ever-increasing price and demand for energy. The lower the demand, the less we all pay (just look at gas prices).Customer service is also a way to gain more business.

If you can create customer loyalty by using these tests to educate your customer, they will likely call you back next year for routine maintenance or next time they want a new system. If they trust you, they are yours...forever.

There are endless ways to sell and mar-ket your services but proper testing is the only place to start. �

Editor’s note: Russell Harju is a product manager at Fieldpiece Instruments and a certified HVAC technician. He can be reached at 714.634.1844 or at [email protected].


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customer serv ice

B rantford, Ontario – Three back-to-back carbon monoxide incidents in two separate provinces over a

10-day period this summer reaffirms what safety officials keep telling Canadians: the risk of accidental carbon monoxide poi-soning is not only a danger linked to cold weather and furnaces.

In all three emergencies – two in Sault Ste. Marie, Ontario and one this past week-end in Regina, Saskatchewan – malfunction-ing water heaters were the source of the deadly carbon monoxide gas.

“Without a carbon monoxide alarm, each of these three families would have been unaware of the deadly gas,” says John Gignac, co-chair of the Hawkins-Gignac Foundation for CO Education based in Brantford, Ontario. “Carbon monoxide is called the silent killer because it is colour-less, odorless and tasteless. The only way it can be detected by humans is with a

CSA-approved CO alarm” says Cignac.

Gignac says his Foundation for CO Education advo-cates that carbon monoxide alarms be made the law for every Canadian home. The retired firefighter has pushed for manda-tory CO alarm leg-islation in Ontario since his niece, Ontario Provincial Police constable Laurie Hawkins, perished along with her husband and two children in Woodstock, Ontario in December 2008. It was one of Canada’s worst ever carbon monoxide tragedies.

Three incidents in two separate provinces prove Carbon Monoxide poisoning is NOT just a cold weather risk

“Carbon monoxide is a four-season killer, not just during cold winter months,” Gignac says. “Canadians are at risk during the summer too, due to the high number of gas appliances in our homes, cottages, trail-ers and even boats. Water heaters, stoves, fireplaces and car or boat engines put every family at risk. For about two cents a day Canadian families can protect themselves. It is a risk everyone must take seriously.”

Annual Inspections of every fuel burn-ing appliance in homes, business and rec-reational properties are vital to prevent Carbon Monoxide poisoning. Likewise for watercraft with sleeping quarters.

CO SAFETY TIPS:1. Have a licensed professional inspect

all fuel-burning appliances annually. Boaters with watercraft that have sleep-ing quarters, generators and/or inboard gas engines should also have annual inspections and CO alarms.

2. Replace carbon monoxide alarms every 5-7 years or in accordance with manufac-turer recommendations.

3. Replace batteries in CO alarms at least once annually

4. Consider purchasing CO alarms that have a digital display, which will alert

you before harmful levels of the invisible gas are reached.5. If your CO alarm

sounds, evacuate immediately and call 911.

Source: Kidde Smoke and CO Alarms. You can find carbon monoxide safety resources at www.endthesilence.ca and www.safeathome.ca or for more informa-tion contact: Conrad Galambos at tel.: 905.979.7039 �

Editor’s note: The Hawkins-Gignac Foundation for CO Education exists to educate Canadians

on the dangers of carbon monoxide gas: its sources, its symptoms, its statistics, and its prevention and detection. Visit: endthesilence.ca. Charitable Registration Number: 82498 1260 RR0001.

Service techs should perform CO tests on all combustion appliances to ensure safe operation.

CSA-approved CO alarm” says Cignac.

Gignac says his Foundation for CO Education advo-cates that carbon monoxide alarms be made the law for every Canadian home. The retired firefighter has pushed for manda-pushed for manda-pushed for mandatory CO alarm leg-tory CO alarm leg-tory CO alarm legislation in Ontario since his niece, Ontario Provincial Police constable

have a digital display, which will alert you before harmful

You can find carbon

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Hawkins-Gignac Foundation for CO Education exists to

Foundation for CO

monoxide alarms be made the law for every Canadian home. The retired

since his niece, Ontario Provincial


customer serv ice tech t ip

YOU CAN PERFORM A VITAL CUSTOMER SERVICE

Contractors and service technicians are the first line of defense in protecting the people who occupy the homes and busi-nesses you service. Do your custom-ers a vital service and install a Carbon Monoxide alarm or service their existing CO detection equipment. Stocking your truck with CO alarms like the Kidde digi-tal CO alarm with self charging battery can generate extra sales for you peace of mind for your customer.

Change the batteries in your custom-ers CO detector and ensure it is func-tioning properly; this will give your cus-tomer added assurance while showing that you really care about their safety. For the price of a couple batteries or a CO alarm you can gain customer appre-ciation and loyalty to last a lifetime.

It’s crucial that everyone working on combustion equipment today have access to a properly functioning and certified combustion analyzer when installing and servicing combustion equipment. It’s important to receive proper training on the operation and testing procedures for the combustion analyzer you will be using. Do your part and test your customers’ combustion equipment and ensure safe operation.

Diagnosing Control Transformer Failures by James Ewart

T he control transformer used in many HVAC appliances is a mar-vel in simplicity, a device with

two coils and a few lamination plates to support the coils in position and mounting brackets.

By all accounts the transformer should out last the appliance, but unfortunately this is not always the case as a transformer break down usu-ally occurs as a result of overheating of the windings. There are many causes for overheating but the main one is a faulty coil winding or a direct short to ground in one of the control devices. Finding these short circuits can some-times be a daunting experience for a technician.

One fatal mistake is to install a new transformer thinking that the old one just burned out for no apparent reason, then turning on the power to the new unit only to fry the new transformer. A good practice after installing a new transformer is to install a fused jumper between the load connection and sys-

tem, also connect an amp meter with a load locking feature; this will give a precise load value prior to the fuse opening. Knowing this

Load value will give you the impor-tant information required to evaluate a plan of attack.

A good place to start your search is with the appliance manufacturer’s specifications pertaining to the total load of all the control devices involved.

If this information is not available a resistive check of each individual con-trol device will be necessary. This is when a catalogue from a control manu-facturer or access to the internet and the control manufacturers’ website is invaluable. These catalogues provide all the specifications required to check a control device coil as well as the high voltage and current on the device contacts. It is important to check the contact loads as they may even be the source of the problem. Remember In troubleshooting this problem, Ohms law is the tool of choice.

This is an example of a homemade fuse jumper every service tech should use to test and safeguard against shorting out a control. It’s easier and less expensive to replace a fuse then a control.

FUSE HOLDER

Editor’s note: James Ewart is a Certified Instructor of Journeymen and Apprentices with 21 years teaching experience and a leading authority on roof-top HVAC, electrical and fiber-optics. Ewart has spent 7 years performing product training and technical assistance with White-Rodgers Canada. Need help or have a question? Email your questions to [email protected] or fax them to: 905-569-2444.

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This feature packed instrument provides:• Hand-held Portability• Easy to read graphic LCD display with backlighting • USB or Bluetooth or IRDA (option) PC Link communication• Ambient CO2 test (option) to adapter (USB connection type)• Gas leak detector probe (USB connection type)• Operating temperature range: 0. ~ 50. (32. ~ 122.)• Rechargeable Ni-MH Battery• Charger input voltage: AC 115V or 230V 50/60Hz • Fuels: Natural gas, LPG, Heavy oil, Light oil, Anthracite Coal,

Coke, Butane Wood(Dry), Bagasse

Tpi 716 Accessory Parts Kit Includes:• Rubber Boot (A765) • Soft Carrying Case (A787)• Filter Element • Ac Charger 6.8v 1.5a (A766)• 4x8x2m Silicon Tube (A774)• Temperature Probe (Gk11m)• Static Tip (A776) • Brass Fitting (A603)• Manual• Mini Pump Protection Filter (A763)• Exhaust Spigot 10x23 (A764)• Flue Probe (A770)• Paper Filter (A794f)• Gas Valve Pressure Adapter (A611)

Introducing the New tpi 716Combustion Flue Gas Analyzer

$1,599.99

4.0”w x 8.12”h x 2.25”d

Combustion Efficiency Analyzer 709 or 709C8 with printer

Tpi_Ad_DPS_Layout 1 11-10-07 11:40 AM Page 1


your bus iness

8 Ways to Use Price (Without Discounting)

To Get More Customersby Matt Michel

H ere are my eight tips to help you generate more customers and profits

without having to discount your prices.

1.ChargeaGuaranteedPriceA guaranteed price is a flat rate price. This is the same as a “not to exceed” estimate. Numerous research studies show that con-sumers hate open invoices. Consumers do not have the expertise to judge whether a repair should take 30 minutes or three hours. This is why consumers try to pin field service personnel down to a hard number. They pester technicians to say how long a repair will take or how much it will end up costing. If the tech offers a number, that amount becomes “fixed” in the consumer’s mind. Whether intended or not, the tech just offered a flat rate price.Why not do what more than 90% of con-sumers want and offer flat rate pricing. Guarantee your prices.

2.FlexYourPricesYou offer some parts and products that are relatively easy for homeowners to obtain and you offer some services that are simple and easy for the homeowner to tackle. By contrast, other parts and products are practically impossible for the layperson to obtain and other services are too distaste-ful, difficult, or impractical for the average homeowner to consider. Lower the margin on the former parts, products, and services, while raising margins on the latter. This is flex pricing. Retailers have done it for years.

The objective of flex pricing is to gener-ate an average margin equal to, or greater than the company’s target margin, which is the margin necessary to cover overhead, generate a return for the investors’ capital, and provide funds for reserves and future growth. Because you’ll capture more busi-ness involving parts, products, and services homeowners can source and provide on their own, you should capture more repair business.

3.NeverChargeOvertimeIf you allocate your overhead against your standard labour hours, how much is left to charge against overtime hours? None. All you need cover with overtime is your direct costs. Everything else falls to the bottom line.You field service pay increases for overtime work, but the increase is almost always less than the overtime component of your standard labor. In fact, I’ve never yet met a contractor whose overhead per hour was less the fully burdened top technician or plumber pay per hour. This means contrac-tors could double time for overtime work, charge the customer standard rates, and still drop more to the bottom line.

There is a catch. If you charge standard pricing 24/7, you might pull some business from your standard hours into overtime. As long as your estimate of standard labor hours is accurate, this won’t impact your pricing or bottom line. Since you will cap-ture more after hours calls if you promote “no overtime,” you’ll actually boost sales and the bottom line.

Some contractors avoid overtime work. They charge more to discourage calls that can be delayed. This works for compa-nies with plenty of business that want to avoid burning out field service personnel. Nevertheless, these companies are leaving money on the table. Maybe they should consider adding capacity.

4.ProvideReferencePricesService Roundtable contractor, Bob Ring, tired of his commercial customers grip-ing about his rates. He asked the Service Roundtable to assemble a pricing reference chart that compares his prices and service delivery with other services, such as copier repairs, lift truck repairs, and so on. Bob’s point was that his prices are in line with other service company prices. He didn’t compare himself with clueless competitors, but successful service companies from dif-ferent fields.

5.SellLessForMoreWalk into any grocery store and check the prices for packaged goods. Unit prices are higher when packages are smaller. Contractors should prices similarly. Instead of selling refrigerant by the pound, for example, sell it by the ounce and increase the price per ounce.

6.VaryYourResponseChargeWithDemandWhen demand picks up and you’re strain-ing to cover the volume of calls coming in, increase your response charge. Charge more for same day or priority service. Hotels charge more when demand picks up. So do rental car companies and airlines. Demand is higher for the Super Bowl than any other football game and the ticket pric-es escalate accordingly (even so, scalpers prove that the NFL leaves money on the table and could charge even more). Even the post office charges more for priority service. Why not you?

7.SellPaymentsThe entire car leasing industry is built on the premise that people buy based on cash flow rather than total price. This is espe-cially true when the economy falters. It may be challenging to find financing sources, but they’re out there. Independent, local and regional banks have money to lend. Call on them and work out financing arrangements.

8.SellBreakdownInsurance(ButCallItSomethingElse)Service Roundtable and Retail Contractor Coalition member Steve Miles added a sea-sonal breakdown guarantee for a small extra fee. Once the company performs a tune-up, any repairs through the season ending date Steve specified are on the house. Thousands signed up for the program and only a few systems actually needed repairs. The program was a huge success.© 2010 Matt Michel �

Editor’s note: Matt Michel is the CEO of the Service Roundtable, contracting’s largest business alliance, and author of The Power of Positive Pricing. You can buy the book at Shop.ServiceRoundtable.com. Matt is available by email at [email protected], on Facebook at Facebook.com/MattMichelPage, on Twitter as ComancheMktg, and on LinkedIn at LinkedIn.com/in/MattMichel. You can read his blog at ComancheMarketing.com


new products

New Touch2O Technology®

Delta introduces the Lahara™ and Addison™ styled lavatory faucets with Touch2O Technology, similar to the tech-nology made popular on the brand’s kitchen faucets, or Touch2O.xt Technology, which includes extra technology for an entirely hands-free experience. Touch2O.xt Technology is an adaptation of two exist-ing Delta innovations; Touch2O Technology in the kitchen, and Proximity™ Sensing Technology in commercial bathroom appli-cations. The blend of the two enables the user to turn the water on by simply approaching the faucet’s sensing field or tapping the faucet anywhere on the spout or handle. Ask your wholesaler or call: 1-800-345-3358 www.deltafaucet.ca.

Effluent pumpThe new 290-Series efflu-

ent pumps from Liberty Pumps feature a one-piece cast iron motor housing and base, stain-less steel rotor shaft and permanently lubricated

upper and lower ball bearings. The 290-series

boasts pumping heads to 48 feet and maximum flows to 83 gallons per min-

ute. With a 1½” dis-charge and ½" solids-handling capability,

the new series is available with power cord lengths of 10’, 25’, 35’ and 50’ (depending on model). Now backed by Liberty’s 3 year limited warranty. Ask your whole-saler for information or call: 800-543-2550 www.libertypumps.com.

High efficiency one-piece toiletINAX Corporation introduces the Saint Clair high-efficiency Eco-X series one piece comfort height toilet just one of their extensive line of luxurious and afford-able plumbing fixtures. The Saint Clair‘s

distinctive design incorporates the latest eco-technology including a Double Vortex Flushing superlative cleaning system which discharges the water from two points at the top of the bowl creating a powerful whirlpool effect. The Saint Clair features a dual flush 1.28 gpf and .9 gpf operation with a 2-1/4" glazed trapway, easy-to-clean skirted base and Hyper Clean antibacte-rial ceramic surface recognized by ISO. INAX products are CUPC and Water Sense approved. Ask your wholesaler or call the Antrim Marketing Group Inc.: 1-877-526-8746 www.inaxusainc.com .

Wall mounted toilet systemThe new Sanistar wall mounted toilet sys-tem from Saniflo has no external water tank as the flushing mechanism is built-in and is fully electric. Saniflo macerating toilet systems can be installed on top of any finished floor eliminating the need for excavation of the existing floor or building a raised floor to install a drainline, as required by systems using a sew-age ejector. The small-bore discharge pip-ing can easily be installed and concealed inside existing walls. With Saniflo’s “up-flush” technology you to create a new bathroom wherever it’s convenient. Ask your wholesaler or call: 800-363-5874 www.saniflo.ca.

Kitchen sinks in natural stone coloursThe elegant new Performa Silgranit line of undermount kitchen sinks from Blanco Canada feature a low divide between large 10" deep bowls and comes in four natu-ral stone colours. Silgranit sinks combine 80% natural granite stone with a premi-um acrylic resin formula for strength and durability and are scratch-proof and highly heat-resistant up to 280° Celsius. Ask your wholesaler or call Banco Canada toll-free: 1-877-425-2626 www.blancocanada.com.

Single-function hand showerMOEN introduces their new line of single-function hand showers that provide a clean, transitional design available in two models at 9.5 L/pm and 2.5 gpm delivering a rain-shower rinse and feature a 59-inch flexible hose offering extended reach. The single-function hand shower provides the choice of adjustable wall bracket or 24-inch slide bar and reversible wall bracket for left or right side installation. Ask your wholesaler or call MOEN at 800-465-6130. www.moen.ca.


new products

Industry’s first Smart Heating CirculatorBell & Gossett introduces an industry first with its revolutionary new energy efficient heating circulator that uses a unique tech-nology to achieve significant energy savings while delivering hot water throughout com-mercial or residential properties. Featuring ECM (Electronically Commutated Motor) technology and a patented spherical motor design, the ecocirc®auto and variopumpeliminate the need for a conventional shaft, seal and bearing assembly. The rotor/impel-ler is the only moving part in the entire pump and it is magnetically balanced on a stationery ceramic bearing inside the pump housing to provide silent, long-lasting opera-tion. Ask your wholesaler or call B&G at 847-966-3700 http://completewatersystems.com.

Universal 4-Wire Thermostat SolutionEmerson’s new White-Rodgers Blue thermostat line simplifies installation, giv-ing contractors universal 4-wire thermo-stat solution that simplifies the installa-tion process that allows you to upgrade from single stage applications to premium high-efficiency systems using the existing 4-wires and also provides additional ben-efits to contractors. This stat comes with quick connect terminals, colour coded LED prompts and a reusable F4-1400 Plug-In Configuration Tool to guide the procedure. Ask your wholesaler for more info or visit www.white-rodgers.com.

Two-Way zone valveGrundfos introduces their UP Two-Way zone valve for hydronic heating applica-tions that incorporates a 24-VAC, normally closed, motorized actuator that is remov-able with the push of a built-in button for easier installation and servicing. With its

compact and installer-friendly design, the in-line actuator features a high gear ratio that eliminates gear-tooth stress, water hammer and valve “bouncing” for virtually silent operation. Other standard features include a manual open/close lever and an easily removable bottom cap for cleaning out the valve without removing it from the pipeline. Available in ½, ¾ and 1-inch sizes with or without an end switch. Ask your wholesaler or call Grundfos: 800-644-9599www.grundfos.ca.

Single-Stage 95% AFUE furnaceFrigidaire introduces a new option to keep homes comfortable and energy efficient. The brand has just released a new 95% AFUE furnace model that qualifies for Canada’s ecoENERGY retrofit-home pro-gram. This FG7SD/M is a single-stage, fixed-speed model and available in upflow/horizontal and downflow configurations. Capacity ranges from 38,000-120,000 Btuh. Advantages include an insulated blower compartment for quiet operation, innova-tive SmartLite® technology for longer ignit-

er life, diagnostic troubleshooting lights for easy of servicing, and a low-boy height to accommodate tight spaces and higher-SEER coils. Ask your wholesaler or visit www.frigidaire.net.

2012 Nissan NV Offers Breakthrough DesignNissan’s new commercial vehicle lineup for 2012 include the NV1500, NV2500 HD and NV3500 HD models available with a choice of 4.0-liter V6 and 5.6-liter V8 engines and in two body styles. Standard Roof (all models) and High Roof (NV2500 HD and NV3500 HD only) – with High Roof models offer-ing stand-up walkthrough/work cargo area capability. The NV’s ample cargo area offers a 120.0-inch cargo floor length and 70.2-inch maximum cargo floor width. NV Standard Roof models offer a maximum 55.8 cargo area height, among the tallest in class. Visit your Nissan dealer or http://ncv.nissan.ca.

Diagnostic inspection cameraMilwaukee Electric Tool introduces the M-Spector 360™ diagnostic inspection camera featuring best-in-class image quality with an optimized 2.7" LCD display that delivers a crisp, clear picture and the indus-try’s first rotating screen for fluid image control. A 9mm 640x480 digital probe and an enhanced cable provide improved dura-bility and pipe maneuverability in even the tightest spaces, while four surround LED lights offer superior brightness without shadow or glare and powered by the revolu-tionary M12™ RED LITHIUM™ battery. Ask your wholesaler or call Milwaukee 800-268-4015 www.milwaukeetool.com.

new products

Visit N-two at the Construct Canada Show Nov. 30 – Dec. 1 Booth 3025

Unit 1 - 117 Planchet RoadConcord, ON, L4K 2C6

1-888-410-6487www.n-two.com

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N-Two Cryogenics ad [06023].indd 1 11-04-14 2:59 PMcontract ingcanada.com CONTRACTING CANADA • SUMMER/FALL ’11 • 17

new products

Digital pocket size Carbon Monoxide MeterDwyer Instruments announces their new model 450A-1 digital pocket size carbon monox-ide meter that measures the ambient concentra-tion of carbon monoxide in the environment and displays the measurement on a 2-line LCD screen featuring a backlit display. An audible CO alarm gives warning of CO levels above 25 ppm. The 450A-

1 includes soft carrying case with belt loop, wrist strap, and three AAA batteries. Ask your wholesaler or call Dwyer 800-872-9057 www.dwyer-inst.com.

Innovation Comes to Fastening DuctworkThe new Hilti S-MS HVAC Zip screw uti-lizes HyperThread technology to deliver off-angle fastening, even in heavy-gauge sheet metal 18 to 28 gauge. Hilti HVAC Zip Screws are self-piercing and are capable of being driven at angles up to 30 degrees. Hilti’s HyperThread technology provides a tapered point and shank for consis-tent driving with almost no metal filings. Ductwork fabricators and installers will find the new Hilti HVAC Zip Screws a productive choice saving time; reduce screw “walking” with increased safety. Ask your wholesaler or call Hilti: 800-363-4458 www.hilti.ca.

Plug ejection fast and easyLENOX® announces the introduction of the LENOX Bi-Metal SPEED SLOT Hole Saw. Removing the cut plug is one of the biggest frustrations that tradesmen expe-rience when using a hole saw. The new Speed Slot design offers fast and easy plug ejection and longer life when cutting holes in wood and metal. The patent pending design of the LENOX SPEED SLOT Hole Saw features a staircase slot for easy plug removal. The slot is wider than most and is placed low on the saw with multiple lever-age points to easily eject the plug with a standard screwdriver. Ask your wholesaler or visit www.lenoxtools.com.

Quick Connext ratcheting driverThe CONNEXT Ratcheting Handle from Malco Products is equipped with a preci-sion fit and hardened quick-connect holder accepting any 1/4-inch hex shank power groove or insert style driver for use as a shaft, including all sizes and lengths of Malco Magnetic Hex Chuck Drivers. The forward and reverse ratcheting mecha-nism, as well as the locked driving posi-tion, of this versatile and rugged handle meets ANSI torque capacity standards comparable to a 1/2-inch solid shaft driver. Ask your wholesaler for info or visit www.malcotools.com.

Vapor Charging DeviceThe VaporVue from Uniweld is a visible vapor charging device that absorbs heat naturally and flashes the liquid refrigerant from the cylinder and charges into the sys-tem as a vapor. Connecting the VaporVue to the low side of your charging manifold will increase the charging rate up to 8 times faster and the liquid is controlled by adjust-ing the manifold valve and monitoring the vapor rate through the double sight glass.

You SAVE BIG $$$$ on Material and Labour Costs Using Cut-to-Size Headers & End Caps from Alberta Custom Tee Ltd.You SAVE BIG $$$$ on Material and Labour Costs Using Cut-to-Size Headers & End Caps from Alberta Custom Tee Ltd.

Alberta Custom Tee Headers are:• Faster and easier to install requiring fewer solder joints;• Far less costly than making headers the

traditional method in the shop or on the jobsite;• Manufactured using 100% lead-free high

temperature brazed joints and polished to a professional finish;

• Leaked tested at every joint;• CSA approved

End Caps feature: • 1/8 inch vent tap and 1/2 inch drain tap• Available in 1, 1 1/4, 1 1/2

and 2 inch sizes

Cut to size Headers available in:• 72 inch lengths with 12, 18 or 24 outlets

on 3, 4 or 6 inch centers;• 1, 1 1/4, 11/2 and 2 inch pipe runs with

1/2 or 3/4 inch copper outlets and can becut and adapted to any number of outlets.

Tel.: (780) 349-6511 Fax: (780) 349-4232Ask your wholesaler for Alberta Custom Tee products. Visit our website at: www.customtee.com

Get the AlbertaCustom Tee advantage workingfor you and startincreasing your prof-its. Ask your whole-saler for AlbertaCustom TeeProducts or call ustoday!

Alberta_Custom_Tee_ad_Alburta Custom Tee Ad 11-04-27 10:07 AM Page 1


new products

The VaporVue is factory pressure tested at 8900 psi and can be used to charge any commercial refrigeration system & residential A/C system using R410A, CFC, HCFC & HFC, Zeotropic and Azeotropic refrigerants without danger of liquid slug-ging and destroying the compressor. Ask your wholesaler for info or call Uniweld: 800-323-2111 www.uniweld.com.

Leak proof flair-connectionWith Thermal’s patented solution, the Refflair series flare connector, the HVAC/R technician can save time while ensuring a

leak free connection. The Refflair series flare connector utilizes a renewable copper trumpet ring and a stainless steel core, which eliminates deformities or cracks that occur when traditional standard copper tube is flared. The unique construction of the Refflair series flare adapter avoids ten-sion and force on the “flare-connection.” By simply replacing the copper trumpet ring after component change-out, the Refflair series flare connector can be used over and over with leak proof results. Ask your wholesaler or call tpi 866-693-8558 www.tpi-thevalueleader.com.

Combustion meter plus COUEi Canada introduces the Smart Bell Plus combustion meter + CO replacing traditional CO2 indicators and wet chemi-cal kits. The Smart Bell performs CO

safety checks, measures CO, CO2 and temperature and calculates O2 losses and efficiency. Ask your wholesaler for informa-tion or call UEi Canada: 877-475-0648 www.ueitest.com.

Electrical tester makes quick safety checksThe new UEi ECT600P performs quick checks of AC and DC voltage from 12 – 600V, continuity and phase sequence. LED’s indicate voltage level and DC polarity, tone provides audible indica-tion of continuity. Ask your wholesaler for information or call UEi Canada: 877-475-0648 www.ueitest.com. Deluxe test lead kitThe tpi TLC3 deluxe test lead kit contains everything you would need to troubleshoot any HVAC/R appli-cation. Test leads are made from silicone to withstand extreme cold and hot temperatures and still remain flexible. The case has individual pouches inside to store and quickly find the right adapter. Ask your wholesaler or call tpi 866-693-8558 www.tpi-thevalueleader.com.

Universal Rough-in valve systemGrohe Canada introduces their innova-tive GrohFlex advanced universal rough-in shower valve system covers a wide range of installation types from single-


CONGRATULATIONSto Dennis Noble of Noble-Total Systems Inc. in

Hamilton, Ontario winner of a UEi C155 Eagle2X Combustion Analyzer kit valued at $1,200.

...of a tpi 716 Combustion Analyzer kit valued at $1,600 if you return the Contractor Survey on page 21 before January 31, 2012.

CONTRACTING CANADA • CONTRACTING CANADA • CONTRACTING CANADA SUMMER/FALL ’11

Combustion Analyzer kit valued at $1,200. Combustion Analyzer kit valued at $1,200. Combustion Analyzer kit

SUMMER/FALL ’11 • 19

...of a tpi 716 Combustion Analyzer kit

SUMMER/FALL ’11 • 19


new products

$21.00

Test Products International Ltd.342 Bronte Street South, Unit 9 Milton, ON L9T 5B7Phone: 905-693-8558

Email: [email protected] www.tpithevalueleader.com

Ask your wholesaler for Gator-Lok GL-1000 or call tpi toll free:

866-693-8558

GATOR-LOKSAVED MY CUSTOMER’SCOMPRESSOR AND A COSTLY REPAIRThe new Gator-Lok GL-1000 terminal repair kit makes repairing burnt terminals on compressors a quick easy fix. Gator-Lok’s unique design makes installation on compressors up to 5 tons a snap and requires no special tools.

Each Gator-Lok kit includes a set of three Gator-Loks (1 red, 1 blue and 1 black 10 gauges wire with 30-inch leads).

BENEFITS• Restores power to compressor• Eliminates need to replace compressor

FEATURES• Body and inserts are made of high-quality brass• 10 gauge wire leads UL rated• Provides multiple points of

contact on the burnt terminal once installed properly

• Easily installed in minutes

Tpi GatorLok 1-4_PR.pdf 1 11-10-04 4:24 PM

CONGRATULATIONSto Jody Keyowski from JK Plumbing

in Shellbrook, SK winner of a Bernzomatic Quickfire torch presented by Ed Cechanowicz of J.L. Sales Ltd. at the Wolseley

branch in Prince Albert, Sask.

Combustion Analyzer kitCombustion Analyzer kit


Combustion Analyzer kit

...of a tpi 716 Combustion Analyzer kit ...of a tpi 716 Combustion Analyzer kit


YOUCOULD BE THE

WINNER!

(see p.21)

showers to tub/shower com-bos to high flow custom show-ers. The GrohFlex reduces installation errors and allows

construction work to proceed even if final function and trim choices have not been made. GrohFlex is easy to install, upgrade and maintain reduc-ing or eliminating the need for separate volume controls and diverters. GrohFlex simplifies project planning and ordering making it easy to have the right rough-in valve in stock. Ask your wholesaler or call Grohe Canada 888-644-7643 www.groheca.com.

Looking for answers to your technical and business questions? Call or email me with your questions and I’ll put it to our experts and publish our solutions in Contracting Canada magazine.Call Don Beaulieu at 905-569-2777Email: [email protected]


WE HAVE THE TECHNICAL AND BUSINESS INFORMATION YOU NEED!

Contracting Canada magazine features some of the industry’s most

authoritative technical and business writers and you can find their articles in

the current and past issues in the new Contracting Canada website at

industry news

2012 AHR EXPO will be the largest event in show’s 82-year history

Westport, CT. – The 2012 AHR EXPO at McCormick Place in Chicago, IL January 23 – 25, will be the largest show in history eclipsing the 2006 AHR EXPO show record with more than 1,700 exhibiting companies from 34 countries with more than 130 first time exhibitors and over 300 non-U.S. exhibitors. As the largest AHR Expo of all-time, the 2012 Show may also be on track to establish new records for total attendees (59,079) and registered visitors (38,534), excluding exhibitor personnel.

“We are very pleased about achieving this new all-time record, especially as this is our company’s 100th Anniversary,” said Clay Stevens, President of International Exposition Company, which produces and manages the AHR Expo. “Historically, the number of attendees tends to increase pro-portionately with the increase in square footage.” Stevens attributes much of this growth to more companies introduc-ing new energy efficient equip-ment, as well as the anticipation that their customers will need to replace out-dated equipment that they have been nursing through an uncertain economy.

Stevens said that another rea-son for the record exhibit space is that AHR Expo covers all seg-ments of the HVACR industry, including the new solar and sus-

tainable technologies that are experiencing strong growth. A comprehensive educational pro-gram featuring more than 100 sessions and special show fea-tures also attracts a significant number of HVACR professionals from around the world.

As the world’s largest and most comprehensive exclusively HVACR exposition, the AHR Expo attracts tens of thousands of attendees from all facets of the industry, including contrac-tors, engineers, dealers, distribu-tors, wholesalers, OEMs, archi-tects, builders, industrial plant operators, facility owners and managers, agents and reps.

In addition, more than 130 educational sessions and work-shops addressing all facets of the HVACR industry are offered by leading industry associations and organizations during the three days of the Show, many free of charge.

Since 1930, the AHR Expo has been the HVACR profes-sional’s best resource for new products, new ideas and new services. It’s a hands-on, inter-active event that showcases a wide spectrum of equipment, systems, and components. This unique industry forum creates a dynamic marketing environ-ment unequaled in size and scope by any other industry event. For more information go to www.ahrexpo.com.

www.contractingcanada.com

Since 1999 Contracting Canada has provided information on the latest products, technology and innovations, technical articles, installation profiles, industry news and much more helping contractors be more knowledgeable and profitable.

For information or to advertise please contact:Don Beaulieu, Editorial Director & PublisherContracting Canada magazineEmail: [email protected]: 905-569-2777Fax: 905-569-2444

Complete

the Readership

& Planned Purchasing

Survey online!

for your chance to WIN

the new tpi 716


a $1,600 value.

$1,600 Value

CONTRACTING CANADA • SUMMER/FALL ’11 • 21

A tpi 716 Combustion Analyzer kit valued at $1,600

Mail or fax your completed Survey to Contracting Canada magazine by January 31, 2012 or complete the survey online at: www.contractingcanada.com for your chance to WIN a tpi 716 Combustion Analyzer valued at $1,600 compliments tpi Test Products International and Contracting Canada magazine. Please note only one entry per person will be entered into the draw.

Hurry! - We must receive your completed survey by January 31, 2012 to be entered into the drawing for your chance to WIN.

WINRETURN THIS SURVEY AND YOU COULD

$C

LIP

or

CO

PY

Please help us meet your information needs by answering the following questions:

1. Do you work with combustion? Yes No; If yes, do you have the use of a combustion analyzer? Yes No; if no please indi-cate why:

2. ___ If you work on combustion equipment have you received com-bustion analysis training? Yes No; If no are you interested in receiving combustion analysis training? Yes No; if no please indicate why:

3. If planning to add or replace your service vehicle what type of vehicle are you planning to purchase or lease: ___Van; ___Pick-up Truck; ___Cube Van; if other vehicle type please indicate: ________

4. Are you planning to purchase or lease service vehicle(s) within the next: Three months: ___ Six months: ___ One Year ___; Have you decide on a make and model and if so please indicate:

5. Are you interested in information on renewable energy technology and products for the HVAC sectors? Yes No.

6. Are you interested in information on LEED certification and Green systems and products? Yes No.

7. Please check the products you plan to purchase in the near future: Power tools, corded and or cordless Instruments, Diagnostic test meter Instruments for temperature measurement Infrared temperature gun Combustion analyser Instruments for Airflow measurement Carbon Monoxide Detector/Alarm Drain cleaning equipment Drain inspection equipment Pipe & tubing cutting and crimping tools Pipe threading, bending & grooving equipment Pipe freezing equipment Sheet metal working tools & equipment Refrigerant recovery equipment Refrigerant charging & evacuation equipment

Refrigerant leak detector Business management software programs Welding and/or brazing equipment, torches Vehicle shelving, ladder carries & storage bins

8. Are you planning to purchase any of these products in the next 3 months? Yes No.

9. Has information in Contracting Canada magazine helped you make a product selection? Yes No.

10. Would you recommend Contracting Canada to other contractors, service technicians, installers and apprentices? Yes No.

11. From which wholesaler did you receive Contracting Canada magazine:

Please mail or fax your completed survey today to:

Contracting Canada Magazine1697 Kelsey CourtMississauga, Ontario L5L 3J8Fax: (905) 569-2444Go to www.contractingcanada.com to complete this survey online. Please enter my survey into the draw for the tpi 716 Combustion Analyzer. We must receive your com-pleted survey by January 31, 2012 for your chance to win. Winner will be contacted by telephone. Odds of winning depend on total number of eligible entries received.

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industry news

INFOSOURCEFor the Information you need FAST!

AHR Expo ................................................................Page 7www.ahrexpo.com

Alberta Custom Tee (2006) Ltd. ...........................Page 18Tel.: 780-349-6511www.customtee.com

CMX-CIPHEX Show ................................................Page 5www.cmxciphexshow.com

Great Lakes Copper Inc. .........................................Page 4Toll-free 1-800-265-9271www.glcopper.com

Liberty Pump Inc. ................................................Page 24Toll-free 1-800-543-2550www.libertypumps.com

N-TWO Cryogenic Inc. .........................................Page 17 Toll-free 1-888-410-6487 www.n-two.com

Ontario Power Authority .........................................Page 2 Test Products Int’l/tpi ............................. Pages 12, 13, 19Toll-free 1-866-693-8558www.testproductsintl.com

UEi Canada ....................................................Pages 4, 8, 9 Toll-free 1-877-475-0648 www.ueitest.com

TO ADVERTISE IN THE WINTER

2011 ISSUE Call Don Beaulieu Tel.: 905.569.2777

Email:[email protected]

Ad reservations close December 2nd 2011

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Serving more than 29,000 contractors across Canada

Rheem earns ENERGY STAR® designation on most efficient product listRheem and Ruud were among the first brands with air conditioning products included on the inaugural ENERGY STAR Most Efficient list. The Rheem Prestige Series RASL-JEC, 18-SEER, R-410A con-densing unit and the Ruud Ultra Series UASL-JEC model have both earned the ENERGY STAR Most Efficient designation in 2011.

Rheem announce the launch of their More Savings in Your Pocket program where Rheem Ruud customers receive up to $1,000 in rebates on installations of a

qualifying whole home comfort package through December 31, 2011. For more information please visit www.rheem.com.

Rheem also announced the introduction of their Rheem quiet operation, energy efficient Mini-Split System line of cooling and heating products in 12,000 and 18,000 BTU/H models offering cooling seer:13 and heating HSPF:8. Rheem Canada prod-ucts to be featured in W network’s ‘Love It Or List It’ tv show. Tune in on October 19th to see the episode featuring the installation of their new Rheem mini-split system.

Hydronic Heating Training Programs The Canadian Hydronics Council announces the schedule for two-day hydronics training programs. Participants will gain a basic knowl-edge of hydronic system fundamentals, includ-ing the concept of heat loss calculation. This course developed by the Northern Alberta Institute of Technology specifically for the Canadian Hydronics Council is designed to identify some of the fundamental principals related to today’s hydronic system and is the starting point for those interested in the professional installation of hydronic heating systems.

Upon course completion you will be able to: Introduce basic concepts of heat loss; under-stand the characteristics of various types of boilers; correctly interpret manufacturers’

instructions and apply the information; identi-fy and arrange required boiler trim; recognize various piping systems and their applications; identify basic types of heat emission systems. Visit www.ciph.com for more information.

CHC Spring training locations and dates:Edmonton, AB. October 17-18, 2011 Regina, SK. October 19-20, 2011Coquitlam, BC. October 26-27, 2011Ottawa, ON. November 22-23, 2011Toronto West, ON. November 22- 23, 2011Winnipeg, MB. January 26-27, 2012Toronto East, ON. February 8-9, 2012Orangeville, ON. February 8-9, 2012Owen Sound, ON. March 7-8, 2012Enfield , NS. April 12-13, 2012

CMX-CIPHEX 2012 Show Win a Nissan Van One lucky visitor to CMX-CIPHEX 2012 will WIN a Contractor-Ready NISSAN NCV decked out and geared up to go next March 22 - 24, 2012 at Metro Toronto Convention Centre 255 Front St. W., Toronto, Ontario.

Plans to introduce an Emerging Technologies Centre as part of the exhibits offering is designed to highlight the latest in future-oriented solutions for HVACR, incorpo-rating sustainable technologies, is a first for the show. The Learning Forum will feature great speakers on the latest topics and lead-ing edge information and a morning forum

program has been added for the show and this is a sample of the 2012 seminar program:

1. Renewable Energy & the HVACR Sector - An Industry Roundtable

2. The Symposium on Smart Controls3. A Practical Approach to Solar Thermal

Combisystems - Featuring John Siegenthaler

For show information and to register online visit cmxciphexshow.com. For info on the show grand prize visit www.ncv.nissan.ca.

Endorsed by:AABC • ABMA • AFE • AMCA • BI • BPI • CABA • CTA • CTI • GreenMech • GWAC • HARDI • HVI • IAPMO • IAQA • IIAR • LMA • MCAA • MSCA • NADCA • NAFA • NATE • NEBB • PHCC • REHVA • RETA • RPA • RSES • SICCA • SMACNA • SPIDA • TABB • USGBC • ZigBee

Building Information Modeling image courtesy of Mortenson Construction

Produced and managed by:

Attend the World’s Largest HVAC&R Marketplace!

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January 23 -25, 2012International Air-Conditioning • Heating • Refrigerating Exposition

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International Air-Conditioning International Air-Conditioning International Air-Conditioning Heating Refrigerating Exposition

What’s New in the World of HVAC&R Technology?

Co-Sponsors: Honorary Sponsor:

• The Most Energy Efficient Systems, Equipment, Products & Components

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