Brittney L. Johnson 2680 139th Ave SE, #23 Phone: 206.427.8890 Bellevue, WA 98005 johnsb0129@hotmail.com

SUMMARY OF QUALIFICATIONS 8 years of program and project management experience with a primary focus in operations and customer support. Experience supporting corporate retail (mobile devices hardware/software) and U.S. Government brick and mortar projects.

EDUCATION University of Washington (Seattle, WA) Bachelor of Arts, American Ethnic Studies Degree earned June, 2008

AREAS OF EXPERTISE Program Management Requirements Analysis Product Launch Insights/Analytics

Vendor Management Project Management Process Improvement Capacity Planning

Business Analysis Executive Level Communication

Cross Functional Collaboration

Customer/Frontline Partnership

SOFTWARE & TECHNICAL KNOWLEDGE SharePoint Primavera Oracle Ariba Microsoft Project

Microsoft Access Microsoft Excel Microsoft Word Visio Microsoft PowerPoint

EXPERIENCE T-Mobile Program Manager – Sales Operations April 2015 – Present

• Operational program management for 3,000 T-Mobile corporate retail and dealer locations in the United States and Puerto Rico within a multi-channel and matrixed environment.

• Developed and manage the in-store profit and loss (P&L) project. Project included partnering with IT, finance and procurement to implement functional spend controls within the supplier catalog system (Ariba). Developed operational procedures, best practices and monthly spend reporting leading to an estimated savings of $1.2 million in FY16.

• Owner and SME for all T-Mobile corporate and dealer supplier catalogs. Worked as a stakeholder during the Ariba Procure to Pay (P2P) transition, creating a seamless punch-in, punch-out catalog system for frontline end users.

• Manage approximately $20M annually in Invue security devices. Concurrently, mitigated aged/ obsolete security inventory exposure in excess of $500K in FY15.

• Conduct monthly store outreach visits to solicit feedback from field employees on the Ariba catalog experience and incorporate comments to drive continuous process improvements and upgrades to the system.

• Work cross-functionally with Flagship, New Store Opening and Design teams to coordinate the initial set up and deployment of retail supplies and operational services to new corporate retail store locations.

• Acted as War Room SME for the launch of the iPhone 6s, 6s plus and Samsung devices to instruct retail stores on the proper management of customer traffic.

T-Mobile Reporting Analyst- Employee Commissions Nov 2013 – April 2015

• Worked cross functionally with Retail and Business to Business (B2B) channels to execute the accurate and timely payout of employee commissions. Responsible for maintaining a high level of customer service and continuous process improvement.

• Partnered with Business Systems Team to determine root causes of commission inaccuracies, troubleshot and tested system upgrades and provided resolution to escalations from the field.

• Reporting analysis for Operations Management detailing submission of escalations from the field, escalations resolved and commissions specialists’ service level agreement (SLA) performance.

• Facilitated bi-weekly issue log syncs with the Operations and Business Systems Teams to review and update escalated field inquiry submissions.

• Managed specialists’ workload and provided trend analysis of escalations submitted by the field to identify any areas of opportunity or issues arising within the commissions systems.

• Authored monthly guidance providing field employees with best practices to accurately account for device, accessory and mobile plan sales to ensure accurate accounting for commission payout at month end.

Lockheed Martin Program Analyst Jan 2012 – Nov 2013

• Provided program, project and fiscal management to the Federal Aviation Administration (FAA) Engineering Services (ES) and Navigational Aids (NAVAIDS) groups, focusing on the requirements and mandates of the Runway Safety Area (RSA) program.

• Developed and implemented tools to track the Western Service Area’s (WSA) compliance with the federal mandates of the RSA Program using SharePoint, Access and Excel.

• Led bi-monthly RSA Governance Council meetings with Senior Management and Headquarters in Washington, D.C. to brief stakeholders on the progress of projects for the fiscal year and overall program performance.

• Worked cross functionally with finance and ES to determine project scopes and schedules and created budget reports to show resource allocations.

• Managed network report and project schedules to account for delays due to resource constraints and work stoppages due to weather.

• Collaborated with RSA Program stakeholders to procure, allocate and manage $1.3M dollars annually for RSA projects.

• Coordinated the financial closeout and capitalization of RSA projects. Ensured completed projects were reconciled within FAA systems to prevent any incorrect future charges from being incurred against the projects.

• Worked with finance department to move any unused project funds from completed projects to ongoing projects to prevent the loss of funding in subsequent fiscal years.

LifeWise Assurance Group Administrator Feb 2011 – Jan 2012

• Worked to achieve team and department goals in quality, turnaround and customer service. • Set up and maintained group accounts including the auditing, reconciling and processing of monthly premiums,

group eligibility and membership data. • Researched and resolved verbal and written inquiries, provided accurate information to a variety of questions

regarding LifeWise benefits, eligibility, billing and broker commissions. • Evaluated individual Evidence of Insurability (EOI) forms to determine if additional medical information was

needed prior to approving higher coverage amounts. • Effectively communicated with sales staff, brokers and reinsurers to resolve eligibility or group account issues and

convey reasons why group participants were denied additional amounts of coverage. • Developed and maintained documentation of group eligibility manuals and served as a resource to others by

answering inquiries about group creation, processing and procedures.

Lockheed Martin Associate Analyst Dec 2008 – Feb 2011

• Contracted to the United States Department of Health and Human Services (DHHS), Office for Civil Rights (OCR) Region X as program support.

• Monitored and triaged new Health Insurance Portability and Accountability Act (HIPAA) and civil rights complaints. Made initial assessments, evaluated nature of correspondence, made recommendations for future processing as required by OCR regulations and procedures.

• Drafted closure letters for administrative/ non-jurisdictional OCR discrimination and HIPAA complaints and referral of complaints to other federal agencies.

• Developed and managed Access databases to track caseload by state, reference number and caseworker. • Acted as the 2010 coordinator for the Combined Federal Campaign raising over $52,000 in donations from

various federal agencies while fostering interdepartmental participation and partnership.