awareness presentation
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Awareness PresentationTRANSCRIPT
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MHMS - 4MHMS - 4Human Factors
Minimum Health Management
Standards
#4 - Human Factors
Engineering in NewProjects
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MHMS - 4MHMS - 4Human Factors
Outline• Minimum Health
Management Standards
(MHMS)
• ntroduction to HumanFactors Engineering (HFE)
• !h" HFE $ene%ts• &e%nition o' Standard
• chieement *riteria
• +ools +echni,ues• *ometences .e,uired
• re "ou comliant/
•!hat "ou need to do
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MHMS - 4MHMS - 4Human Factors
MHMS
• Seen Minimum Health Management Standards
(MHMS) hae 0een deeloed to set down theminimum re,uirements 'or the management o'health and Human Factors Engineering in comanieswhere Shell has oerational control
• roed 0" the 1rou HSE disers Panel and HSE*ouncil
• &iscussed and agreed with the E2ecutie*ommittees o' the major $usinesses
• *M& has endorsed and issued them in 3ul" 556• Shell $usinesses are e2ected to imlement them
'ull" 0" the end of 2003
• Progress will 0e monitored ia the HSE nnual 7etter
• MHMS will 0e audited
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MHMS - 4MHMS - 4Human Factors
MHMS
• Formalise e2isting guidance - nothing reall" new
• Set down the minimum re,uirements 'or themanagement o' Health in comanies where Shellhas oerational control
• *omliance with national statutor" re,uirements is
mandator" 'or all asects o' health management8• *urrentl" acceted scienti%c 9nowledge should 0e
alied in interreting MHMSs
• 1uidance documents listed in the attachment
roide adice on good ractice8 !here a guidancedocument is re'erred to seci%call": then it 'orms aart o' that standard8 ;ther documents roidemore general guidance on good ractice which: in
some cases (such as those u0lished 0" the ;1P):ma 0e more s eci%c to certain 1rou $usinesses8
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MHMS - 4MHMS - 4Human Factors
MHMS
+here are seen MHMS
68 Health .is9 ssessment
8 Monitoring o' Health Per'ormance and ncident
.eorting and nestigation
<8 mact ssessment
48 Human Factors Engineering in New Projects
=8 Product Stewardshi
>8 Fitness to !or9
?8 7ocal Health Facilities and Medical Emergenc"
.esonse
Focus
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Human Factors Engineering
Human Factors Engineering (HFE) is amultidiscilinar" %eld that considersthe integrated 9nowledge o' human
caa0ilities: limitations and needs inthe interaction 0etween humans:technolog" and the wor9ingenironment8
@ HFE Aellow 1uide 55
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MHMS - 4MHMS - 4Human Factors
Objectives of HFE
• +o increase sa'et": com'ort and er'ormance
within wor9ing enironment• +o reent human errorsBlimit the
conse,uences (relia0ilit")
• +o enhance roductiit" 0" otimisinghuman eCorts (eDcienc")
• +o imroe usa0ilit" o' a s"stem(roductiit")
• +o incororate user 9nowledge in the designo' the s"stemBroduct to satis'" the needs o'the oerating oulation (acceta0ilit":mar9eta0ilit")
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MHMS - 4MHMS - 4Human Factors
Human MachineHuman Machine
InteractionInteraction
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MHMS - 4MHMS - 4Human Factors
Individual Contraint(age: sie: training: s9ills: cometence)
Human
!i"la# Control
Senor# In$ormation
%&S'
In"ut(ut"ut
Machine
(r)aniational Structure jo0 design: communication:
tas9
*h#ical +nvironment(lighting: noise: thermal)
,e"one +ecution
Human Machine InteractionHuman Machine Interaction
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*onclusion re start-u sa'et" reiew H"con
(6GG)
t has to 0e concluded that during engineering
stage the oortunit" could hae 0een 'urthere2loited to otimise the design withoutincreasing *PEI in man" cases8 +his re'ersarticularl" to the %elds o' oera0ilit": accessi0ilit"and maintaina0ilit"8J
Why Practice HFE?
uine Cae
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7essons learned .A;N1 roject (6>)
$asic concet not an oerationall" 'riendl"
machineJ
&*S s"stem • &*S grahics were designed 0" main contractor with
minor inut o' ;erations at an earl" stage
• too much in'ormation on screens
• to go through = screens to get to an alarm• 'ar too comle2 which comlicates start u
• alarms oorl" seci%ed
• ris9 o' anel men loosing con%dence in s"stemK
Why Practice HFE?
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• L >5 o' 0ottlenec9s identi%ed during & EModel reiew sessions are related to oor
;era0ilit" and Maintaina0ilit"• .edesign eCort %rst "ears a'ter start u o'ten
related to sole oerational and maintenancemis%ts as a result o' insuDcient inut during
*oncetual design
Project management issues
Why Practice HFE? !ot just in
O"erations
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*onclusions o' !orld *lassO Projects stud"
0h#0h# *ractice*ractice H+H+
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7iterature &eeloment HSE imroements
in hardware designJ
Future
Num0ero' accidentsBincidents
+echnical measureswere dominant
Process sa'et" measureswere dominant
Human 'actors inter'acemeasures will 0ecome
dominant
Past Present
0h#0h# *ractice*ractice H+H+
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• No 0alanced inut o' Process criteria ersus ;erations
(;s8) and Maintenance (M) criteria during concetualdesign
• 7imited inut in concetual design o' 'uture ;s8BM8 tas9s
• nsuDcient ineCectie inut o' wor9 oorJ e2erience
• nsuDcient 9nowledge o' E* re8 ;PS re,uirements
• HM seci%cations are insuDcient Q no ris9 drienO• 7ac9 o' change mgt8O aroach in critical : i8e new designs
ncrease o' roject li'e c"cle costs
Su0 otimal design o' oerational maintenance ta
#raditional $esign Process
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$ene%t areas Rsa0ilit" HF Engineering
;era0ilit"
Maintenance
.elia0ilit"
Sa'et"
Health
Enironment
7egislation
7a0our turnoer
.elation to sta9eholders
PersonnelSociet"
1oernment
Shareholders
*lients
uanti'" andBor ran9
%enefits of HFE
EDcienc"
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Economic 0ene%ts $ased on historical data (reiewsBauditsBP. reorts) and client
'eed0ac9 reorts
• .eduction *PEI 58= - =
• .eduction engineering hrs8 6 - 65 • .eduction re wor9T 6 - =
less rewor9: less late changes
• .eduction roject duration time u to 45
U
•reduced aroal c"cles
• .eduction ;s8BMaintenance +*o; < - > er "ear
* 40 % reduction only achieved once in a non-complex 2 story office building project * 40 % reduction only achieved once in a non-complex 2 story office building project
%enefits of HFE
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Factors driing reeat isits to we0 sites ( rea
Source: Forrester research 1999
?= High ,ualit" content66 Ease of use
=G &own load seed=4 Fre,uentl" u dated64 *ouons and incenties6< Faourite 0rands
6 *utting edge technologies66 Purchasing caa0ilities65 *ustomised content65 *hat and 0ulletin 0oards
> ;ther
&ationale for HFE in I#
Environment
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!oneconomical benefits
• mroement HSEBwor9ing conditions (H)• mroement commitment end users (H)• mroement o' client 0u" inJ (H)• mroement 'unctional designQ (H)
• ersus gold lated design• mroement cometence o' roject team (VH) re8 ;erational and maintenance re,uirements• mroement communication ;wner B Project
team EP* contractor (H)
() imact ran9ing on issue 'rom client 'eed0ac9T 7ow (7):Medium (M):High (H):Ver" High (VH)
%enefits of HFE
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*ritical Success Factors
• wareness o' cost 0ene%ts • *PEI reduction +*o; commitment
• Management commitment front end loading• Earl" aaila0ilit" o' oerational hilosoh"
• aila0ilit" o' resources• Front end user articiation 'or realisation o' roductcommitment
• *ometence roject articiants
• ntegration in Project s"stem (;wner
E*K)
• Multi-discilinar" dilemma handling
• cature wor9 oorO 9nowledge ia FEEEM W anal"sis
rocess
%enefits of HFE
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• .eduction in Modi%cation *osts
• .eduction in +raining costs and eCorts• mroed cceta0ilit"O o' the S"stem• mroed screen la"out: reada0ilit" andusa0ilit"• &ecreased in'ormation retrieal time• .E&R*+;N MS ;PE.+;N: MS .E&N1• .educed reliance on suort o' Hel &es9O andother colleagues• ECectie use o' + resources
• mroed wor9ing eDcienc" X reduction inwor9ing stress• mroed motiation• wareness o' 0ene%ts o' Rser-*entred &esign
%enefits of HFE
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• t is a0out 45-655 times more e2ensie to %2 ro0lems inthe maintenance hase o' a rogramme than in the designhase ($oehm: $8!8: 6G6 So'tware engineering economicsNew 3erse": Prentice Hall nc8)
• S"stems designed with usa0ilit" engineering haet"icall" reduced the time needed 'or training around = (7andauer 6=)• Rsa0ilit" engineering has demonstrated reductions in theroduct deeloment c"cle 0" oer <<-=5 ($osert 66)
•Eight" ercent o' so'tware li'e c"cle costs occur a'ter theroduct is released: in the maintenance haseQ o' that wor9G5 is due to unmet or unseen user re,uirementsQ onl"5 o' this is due to 0ugs or relia0ilit" ro0lems ( Yarat: *86<: Rsa0ilit" engineering in dollars and cents: EEE
So'tware)
%enefits of 'sability
Engineering
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• round >< o' *+ rojects e2ceed their cost estimates(7aderer:878: 6: Nine management guidelines 'or 0etter cost
estimating)
+he to 'our reasons areT• 're,uent re,uests 'or changes 'rom users• oerloo9ed tas9s• userOs lac9 o' understanding o' their ownre,uirements
• insuDcient user-anal"st communication andunderstanding
• user centred design methodolog" will increaseroductiit" 0"= and increase ,ualit" 0" <5 : incl8 user satis'action
0" 45
%enefits of 'sability
Engineering
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$efinition of Standard
‘Human factors engineering principles are tobe considered and applied during the earlydesign stage of new facilities proects wheredesign can ha!e a critical impact on
e"uipment usability and user safety or health#$
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(chievement )riteria
68 ll new 'acilities rojects are screened 'or
minimum human 'actors engineeringre,uirements as de%ned in the HFE A18
8 !here the screening indicates that HFEinut is necessar": the location or 0usiness
alies the correct rocesses: tools andcometencies at the correct stages o' theroject as de%ned in the HFE A18
<8 +he recommendations hae 0eendiscussed with management and actionarties and target dates agreed8
# t & d hi# t & d hi
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#arget &eadershi"#arget &eadershi"
• Project teams
@ Project Managers
@ Process (and other &isciline)Engineers
@ ;erationsBMaintenance
• HSE ro'essionals
• + &esigners
• .etail Station &esigners
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Process and #ools
• ntroduction o' < &ecision Ma9ing +ools@ HFE Focusing +ool
@ !or9 S"stems nal"sis +ool
@ nestment 3usti%cation +ool• Suorts Project +eams
@ Project Managers
@ ;erationsBMaintenance
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*onsidersT
@ !or9 s"stems
@ Per'ormance Factors
@ Mode o' oerations
• NZNormalQEZEmergenc"
SZShutdownBStartu
HFE Wor* System (nalysis #ool
+o determineT
@ 7eel o' HFEinolement
@ $ased on rojectteam e2erience
@ HFE Standardsaaila0le
?
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Wor* System (nalysis #ool
2
68 7ist the roject
wor9 s"stems
8 llocate anaroriate HFE
leel 'or each 0o2<8 &e%ne HFE scoe
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Investment +ustification #ool
• +ool 'or roject managers• &ecision ma9ing suort tool on HFE
recommendations
• *onsiders economic and non economic(e8g8 HSE asects) 0ene%ts
• E2amle demonstrated on ne2t 'ew
slides
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#he #ools
68 !or9 S"stems nal"sis
+ool- &e%ne HFE scoe 'or Project
- endi2 6 in the Aellow 1uide8 nestment 3usti%cation
+ool@ &ecision ma9ing tool 'or
Project Managers
@ endi2 in the Aellow
1uide
<8 HFE *ometence
Screening +ool- Ensures correcteole are on the jo0
)
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)om"etences
HFEctiit"7eel
.e,uiredction
*ometence
.esonsi0le Part"
6 l"
secs8 standards
wareness Project
+eam
Secs8 standards
X reiew
!or9ingYnowledge
HFE FocalPoint
< HFEnal"sis
S9illedB
Master"
HFEPro'essional
) t F *
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)om"etence Frame,or*
wareness (can discuss)• Familiar with HFE A1
@ Rnderstand HFE concets: rinciles:
language@ !here and how HFE A1 alies torojects
@ Ynow the HFE Process (hases and
timing)
@ Ynow how to use the HFE +ools
• E2erience in Projects
• *omliant with disciline
) t F *
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)om"etence Frame,or*
!or9ing Ynowledge (can do)• *arr" out HFE .eiews
@ Ensure standards were roerl" alied
@ Ma9e recommendations 0ased on HFE
rinciles@ .ecognise where HFE can 0ene%t roject
@ Suort Project +eam 'rom HFE standoint
• ;R leel staC (t"icall" inoled in rojects)
• E2erienced in own engineering disciline
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)om"etence Frame,or*
S9illed B Master" (can teach)
• *ometence HFE ro'essional@ *onsulted 0" ;R 'or all 7eel < actiities
@ Rse HFE !S +ool to initiate scoe discussions
•S"stematicall" catures userre,uirements
• &eliers HFE .ecommendations
• denti%es 'uture HFE scoe with resect to
organisational issues and other 0arriers tosuccess'ul HFE imlementation
P
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Process
NewFacilities
Project/
!or9 S"stemsnal"sis
HFEScoe
HFE*ometence
('or
*ontractor)
HFE nal"sis and
.ecommendations
Rser *entred &esign
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(re you )om"liant?
• .ead" to use Aellow 1uide• *hec9 "ou rocedures against section
<
• .eiew the chieement *riteria• !here do "ou stand/
Wh t d I d ?
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What do I do?
' *omliant• Ensure that all
rojects areadhering to the
rocess and not justthe 0igO ones
• ssess current HFE
actiities: loo9 'orimroements
• 7oo9 'oroortunities to
imroe "our
' (% *omliant• +rain roject
ersonnel
• ncororate the +ools into rojectrocedure
• *onsult HFE
ro'essionals 'orsuort
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-ood .uc* / / /
8 8 8 and donOt 'orget the HFE
Princiles when arta9ing inchallenging rojects