awards and standard awards

8/14/2019 Awards and Standard Awards

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AWARDS AND STANDARDAWARDS AND STANDARD

AWARDSAWARDS

By D.Janaki


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MBNQA Demings prize

Baldrige award

Role of management in implementing qualitysystems

Topics to be coveredTopics to be covered


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MBNQA was established by the US congress in 1987 .

Purpose:

1. Promote better quality management practices

2. Improved quality results by the American Industry

MBNQA(MBNQA(MMalcolmalcolm BBaldrigealdrigeNNationalational QQualityuality AAwards)wards)


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Upto two awards may be issued annually in threecategories,

1.Large manufacturers

2.Large services

3.Small businesses


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To be eligible a company must be incorporated andlocated in the united states, and it must submit a 75-

page application package .

A board of examiners reviews and evaluates theapplications. High scoring applications receive siteexaminations.


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Leadership Strategic planning Customer and market focus Information and analysis Human resource focus Process management

Business results

Criteria for selection areCriteria for selection are


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1. pointsLeadership

1.1 Leadership system1.2 Company responsibility and citizenship

8030

110

2. Strategic planning2.1 Strategy development process2.2 Company Strategy

4040

80

3. Customer and Market focus3.1 Customer and market knowledge3.2 Customer satisfaction and relationship enhancement

4040

80

4.Information and analysis

4.1 Selection and use of information and data4.2 Selection and use of comparative information and data4.3 Analysis and review of company performance

251540

80

5. Human Resources focus5.1 Work systems5.2 Employee education, training and development5.3 Employee well-being and satisfaction

403030

100

6. Process Management6.1 Management of product and service processes6.2 Management of support processes6.3 Management of supplier and partnering processes

602020

100

7. Business Results7.1 Customer satisfaction results7.2 Financial and market results

7.3 Human resources result7.4 Supplier and partner results7.5 Company-specific results

125125

5025125

450


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(aldrige award criteria framework A)ystems perspectiveCustomerandMarketfocusedstrategyandactionplans

1Leadership

2Strategic planning

5Human Resource focus

3Customer and Market Focus

6Process Management

4Information and Analysis

7Business Results


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Baldrige Award

Winners include:

Motorola (1988)

Xerox (1989)

Wallace Company (1990) defunct

It takes 8 to 12 years to develop aquality system that is competitive

for the award


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The Union of Japanese Scientists and Engineers(JUSE) awards Deming Prize to

1.A company or

2.Its division.

Based on the distinctive performance improvementsachieved by it through the application of companywide quality control (CWQC)

Deming prizeDeming prize


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They are1.Individual person,

2.The Deming Application Prizes, and

3.The Quality Control Award for factory.

The Deming Application prizes are awarded toprivateor public organizations and are subdivided into

small enterprises, divisions of large corporations,and overseas companies.

Prize has three awardPrize has three awardcategoriescategories


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Three key players for successful implementation ofQuality system:

1.Senior Management

2.Middle Management

3.The Workforce

Key players inKey players inimplementationimplementation


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Define the mission Identify the system output Identify customers Determine customer requirements Develop a customer specification that details

customer requirements and expectations. Determine the activities required to fulfill

customer requirements and expectations

Role of Management inRole of Management inimplementing Quality systemimplementing Quality system


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