award winning thanet sewer and storage scheme reaches … · 2018-12-12 · amp5 regulatory output...

Clancy DocwrasecuresScottish Powercontract

20 new waterapprenticesjoin the Clancyfamily

SouthernWatercontractupdate

Second districtheatingcontract getsunder way

6S. THE MAGAZINE FOR THE CLANCY GROUP PLC ISSUE 17 : DECEMBER 2015

S A F E • S U C C E S S F U L • S U S T A I N A B L E • S E C U R E • S K I L L E D • S Y S T E M S

Award winning Thanet sewer andstorage scheme reaches completion

clancydocwra

2 I 6S16

View Point

Dear colleagues,

It gives me great pleasure

to congratulate you on a

fantastic 2015.

We started the year by

completing a very busy

tendering period for our

water business, which saw

us secure a place on the £1bn Thames Water

alliance. We then renewed an important scope of

work with Southern Water and we were also

delighted to add two new contracts to our existing

one with Anglian Water. In this edition of 6S you

can read more about how we are getting on with

these contracts.

In the spring we began an incredibly important

process of sharing our vision for 2020 with you

with events all around the UK taking place

simultaneously. The results and improvements

throughout our business have already been

incredibly positive, so I thank you for your

participation and enthusiasm.

In recent months Scotland surprised us and

England disappointed us in the Rugby World

Cup, so much so that for a moment it threatened

to spoil the party! However, I am thrilled to

announce recent framework wins with both UK

Power Networks and Scottish Power. These wins

are a great credit to those of you who have

worked tirelessly to deliver an outstanding level

of service for these clients - and also our

estimating and bid management department

which has demonstrated our services and

capability with care and clarity.

Finally, I would like to take this opportunity, on

behalf of Kevin, myself and the rest of the Clancy

family to wish you a very happy Christmas and

prosperous new year. I know my father would be

proud of where we are - you should be too.

Sincerely,

Dermot Clancy

Joint Chairman,

The Clancy Group

1617,857 completed jobs in sixmonths on Southern WaterRepair & Maintenancecontract

8Clancy Docwra secures £50mScottish Power contract

7Clancy Docwra begins workfor UK Power Networks atQueen’s Theatre London

10Clancy Docwra secures aplace in UK Power NetworksCapital Delivery Alliance worth£1bn over the next 12 years

4Award winning Thanet sewerand storage scheme reachescompletion

28Clancy Docwra ‘goes pink’for Breast Cancerawareness month

24The Clancy Group takes part inthe national ‘Customer ServiceWeek 2015’ campaign

“The results and improvementsthroughout our business have

already been incredibly positive...”

[email protected] - Send in your news. We want to hear it. 6S16 I 3

Clancy Mobile launches new CCIS Maps systemAs part of Clancy Mobile we now have the ability to show job locations and their status on

a map. Our first phase of this launch includes site locations and updates for our Anglian

Water, Thames Water, Southern Water and Sutton & East Surrey Water contracts.

Locate and findall sites

Identify sitelocation

Check status

CCIS (Clancy Client Interface System) is a bespoke system developed in house by Clancy Docwra. Its purpose is to enable the integration of

Clancy Docwra’s mobile workflow management system with various external systems. The CCIS maps have been implemented as part of

this, as it allows us to connect to client systems and see the status of site locations.

4 I 6S16

Award winning Thanet sewer and s

Commenting on this achievement, Senior Contract Manager

Denver Knight said, “Our success has been largely down to theteam that was put together to deliver this unique project. Thescheme demanded that we think ‘outside the box’ in terms of Healthand Safety, customer focus and construction method - and the teamhave excelled at doing just that, with a positive can-do attitude.This scheme is something to be really proud of, for everyone whoworked on it.”

We are extremely pleased to

announce that this scheme in

Ramsgate, Kent – to rehabilitate and

create more than 20km of new

sewers and storage, plus 96 deep

manholes – has been completed on

programme and within budget. The

£24 million scheme has met the

AMP5 regulatory output to improve

the sewer network in the Thanet

area, and is the first phase of an £85

million improvement scheme to be

completed over the next ten years.

Back row left to right: Steve Anthony, Kevin Stewart, Norman Howell,Malcolm Ayres, Denver Knight, Alan Skipper, Andy Bird, Chris GoodmanFront row left to right: Ewan Taylor (Southern Water), undergroundcrew led by Julian Munn (far right)

Innovative approach

One of the major successes of the scheme was the use of a

structural UV liner, which Clancy Docwra proposed and

presented at tender stage. This method removed the need to fill

the voids with costly grout, which would have presented huge

problems in terms of customer impact, cost, lorry movements and

pumping arrangements.

Contract Manager Alan Skipper also added, “The lining methodproposed was a first in the industry. Along with our chosenspecialist McAllister Bros, we went to visit the liningmanufacturers in Germany - to carry out a full testing regime,and to ensure the liner could withstand both falling debris andcuring against uneven walls, whilst also keeping shape in the aditfloor. The results of the tests, and a piece of pipe placed in areplication of the adit, formed part of the CD presentation.”

Denver Knight continued, “This solution inevitably played a bigpart in us being awarded the scheme as it reduced programmetime, and reduced exposure of the workforce to a potentiallyharmful environment. It also meant there was no longer a needto place grout or concrete that could have been harmful to thewater course.”

Test sample of the CIPP sent from Germany, replicating an adit

Test sample of the CIPP sent from Germany, replicating the rough sidesof a chalk adit


torage scheme reaches completion

Health and Safety

One of the key goals of this scheme, as with all our schemes, was to ensure that

everyone went home safe, every day, for the life of the project - with zero

accidents. The project posed many challenges to maintaining good Health and

Safety, with the highest risks being due to working at depths of 10 metres, the

atmospheric conditions and the weather.

The project was completed with an exemplary Health and Safety achievement,

and recorded the following outcomes - which were accumulated over the life of

the project, with over 100 employees on site at times;

Awards The scheme has been shortlisted for thefollowing awards;

� Utility Week Awards 2015: finalists for SupplyChain Excellence and Team of the Year

This scheme has also won awards for;

� Safety Award at National Joint Utilities Groupawards (NJUG) 2015

� First place award for large renovation projectat the UK Society of Trenchless TechnologyAwards (UKSTT) 2015

Health and Safety Outcomes

Man Hours worked – 162,956

Days since Lost Time Incident – 459

LTIs over the life of the project – ZERO

RIDDORS – ZERO

This performance was achieved through putting Health and Safety first,

promoting the right culture, and ensuring that - when faced with a task -

the first consideration was how to do it safely.

Below are the initiatives which were undertaken to ensure that we achieved

our Vision 2020 of WORK SAFE = HOME SAFE.

� Tool Box talks - 91

� Site Audits – 185

� Stand Downs - 8

� Permits to Dig issued – 243

� Permit to Enter

(confined space) - 2,295

� Mock rescues – 3

� Near misses/hazards – 70

Back row left to right: Robin Wood, Alan Skipper, AdamWatson, Norman Howell (Southern Water), Front row left toright: Keiron Longeran (Durbans), Dan Watson (McAllisters),Denver Knight, and Matt Durban (Durbans)A member of the dedicated adit rescue crew entering a 10m deep cassion to undertake a mock

rescue from an adit

Construction of a 10m deep cassion in Margate Road, Thanet

Adit environment in Ramsgate, Thanet at depths in excess of 10m

� Designated safety advisor

� Senior management inspections

� Good communication

� Weekly Health and Safety meetings

� Weather monitoring

� Open door policy

� Customer engagement

� School Events promoting

We are pleased to confirm that our second district heating network

project is now under way. The project is located in central London

at the Royal Hospital of St. Bartholomew, which was founded in

1123 and is the oldest hospital

in Europe.

District heating (also known as

heat networks or teleheating) is a

system for distributing heat

which has been generated in a centralised location - ideal for residential

and commercial heating requirements such as space and water heating.

We will be digging a 450 metre long trench, which is 2 metres wide

and 1.8 metres deep. The trench will house four steel heating pipes of

an average of 300mm diameter each, but varying in size. We will also

be installing four 125KV electrical ducts for UK Power Networks and

two comms ducts for E.ON. Commenting on the scheme, Project Manager, Mick O’Connor

said, “This is another great project for us to take on. Extremelynarrow working space, combined with residential parking andof course the high pedestrian numbers in central London,means that very careful planning is required. There is also somechallenging pipe installation and specialised welding required- so it’s certainly not a straightforward job”.

St Bart’s is Clancy Docwra’s second district heating network

contract in recent months, with the first one at Gateshead

District Council progressing well. The Gateshead project is to

provide a district heating and private wire network from the

new energy centre at Quarryfield Road in Gateshead.

Commenting on the Gateshead project, Graeme Alcock,

Regional Performance and COSM Manager at Clancy Docwra,

said, “The project is going really well, we are through thedesign stage and are currently finalising the hydraulicmodelling elements of the district heating network.”

St Bart’s district heating Projectgets under way with E.ON

6 I 6S16

Side street near Royal Hospital where the steel pipes will be installed

Side view of Royal Hospital of St Bartholomew

Clancy Docwra begins work for UK Power

Networks at Queen’s Theatre London

Clancy Docwra has recently begun work

for UK Power Networks (UKPN) at the

Queen’s Theatre in London. This work

involves relocating the existing

transformer chamber within the theatre,

to a newly constructed chamber that

utilises existing vaults below the

carriageway on Wardour Street..

The scope of work includes managing the decommission,

demolition and construction works within the existing chamber

– and then constructing a new concrete transformer chamber

and ventilation system, within the underground vaults at

Wardour Street.

The Queen’s Theatre is currently showing Les Misérables and

is located in an incredibly busy area, with tight footpaths and

heavy traffic. Therefore, managing public safety, staying in

constant communication with the theatre and controlling

vehicle access are the highest priorities for the team.

City of Westminster Council planning permission requires

Wardour Street to remain operational to traffic of up to 7.5

tonnes during the works. As a consequence, to ensure access

and safety, an extensive system of temporary works design is

required from Clancy Docwra, working with consultants

Structa Ltd.

The tank removal sequence also had to comply with the

temporary works sequence for the demolition of the existing

vault. As such, we had no alternative but to cut the contaminated

metal tanks apart piece by piece, and pass them out of the vaults

through pavement lights up to the street level.

It will take approximately three weeks in total to remove the oil

tanks currently found in the vaults – and this work will be

carried out using hydro cutting techniques, to ensure safety

when cutting around tanks that once contained oil.

The design and construction of the new chamber and ventilation

system, and the installation of the new transformers, are expected

to be completed by the summer of next year.


The Queen’s Theatre, home of the world’s longest running musical, Les Miserables

The challenges of working in the busy streets of central London

8 I 6S16

Clancy Docwrasecures £50mScottish Powercontract

[email protected] - Send in your ideas. We'd like to hear them. 6S16 I 9

After working with

Scottish Power since

August 2012, we are

delighted to announce

that we have been

awarded a new four-

year contract to deliver

all reactive works -

faults and planned

works of up to 33kV, for

commercial and

residential properties.

Exclusively responsible for Dumfries & Galloway, Central & Fife,

Edinburgh & Borders areas, our new service level agreement contains

of a number of important changes which will see response times cut to

a maximum of two hours, for every single Scottish Power customer in

our allocated regions.

Commenting on the contract extension, Director Colin Wilkinson said,

“I am delighted that Clancy Docwra has been awarded this four-yeardeal with Scottish Power for the first part of the ED1 RIIO regulatoryperiod. This contract takes us from today, the 16th November 2015, to2019 - and is worth in the region of £50m for that period. We continueto evolve and improve the company's offering in Scotland, to meet theneeds of our clients and the markets which we serve. Our stable base,allied to strengthened competencies and capabilities, allows us to lookto the future with confidence.”

The new contract means that our Scottish Power team will be

increasing its head count of both operational and administrative

employees, to ensure that agreement levels are not only met, but

exceeded - for the client and their customers.

This investment will help ensure that our teams currently working for

Scottish Power continue to deliver a safe and efficient service. The

team’s performance is second to none and they have already completed

two years without a single Lost Time Injury (LTI).

Jason Singleton, Utilities Operation Manager added, “Our Tool BoxTalks are really important to us. They give us an opportunity to analysenear miss cards and then, together with our operational teams, putpreventions in place. We truly believe that this process has preventedinjuries and kept our 100% injury-free record intact. Hugecongratulations must go to the teams for their attitude and commitment”.

Operative working on installing electric meter

Installation of underground pipes

Clancy Docwra secures aplace in UK Power NetworksCapital Delivery Alliance worth£1bn over the next 12 years

Kevin Clancy, Joint Chairman of Clancy

Docwra, said: “Clancy Docwra areextremely proud to be part of the newCapital Delivery Alliance, the first of itskind in the electricity DNO (DistributionNetwork Operator) sector.

We look forward to enhancing our existingclose working relationships with all ourpartners and bringing our experience ofcollaborative arrangements in otherregulated sectors to help achieve the widergoals of UK Power Networks”.

Clancy Docwra, Amec Foster Wheeler,

McNicholas and Morrison Utility Services

have been chosen to work on refurbishing

and upgrading electricity substations, cable

Clancy Docwra is one

of four contractors

who will form part of

the Capital Delivery

Alliance to carry out

£1bn worth of work for

UK Power Networks

(UKPN) over the next

12 years.

10 I 6S16

Clancy Docwra team at Carnaby Street (left to right), George Pali, James Keogh, Gary Clements, Stuart Rawcliffe, Kevin Johnson, Daryl Noble, Ian Johnson, Mike Sharrock andRafael Abarides

and power lines across London and the

South East of England.

UK Power Networks distributes

approximately 27 per cent of the UK’s

electricity, serving eight million customers.

In addition, UKPN invest more than

£500m in its networks every year and is

responsible for over 130,000 substations

and 170,000 km of overhead lines and

underground cables.

UK Power Networks Director of

Capital Programme & Procurement,

Nirmal Kotecha, said: “I am delighted tohave all the partners on board and formallylaunch the Alliance, as we start this excitingnew chapter.”

Kevin Clancy (pictured) signed new contractBasil Scarsella, CEO, UKPN

A successful year forVariable Message SignsThe VMS business, acquired

almost a year ago, has gone

from strength to strength

during 2015 with growth in key

sectors – traffic management,

utility service providers, and the

event industry.

With four different models making up the 45 unit fleet, the

VMS division can offer a range of versatile intelligent traffic

solutions. The all new fleet is available for short or long term

hire with a capacity for rapid response to emergencies.

During its first year the units have been on hire to companies

such as Thames Water and Anglian Water for use in

emergency ‘bursts’; at Gatwick Airport for message display

and traffic count; and in Hyde Park for the BBC ‘Proms in

the Park’ where they were used for crowd control. They have

even been used to direct fans at the recent Rugby World Cup!

Commenting on this successful first year, VMS Account

Manager Caroline Walton said, “It’s been a great yearestablishing the VMS division and getting the units out tomarket in a very challenging, diverse and competitive sector.One of the keys to success is great customer service and weare getting great feedback from our customers, resulting inrepeat business.”

Clancy Plant Hire is currently expanding its fleet of VMS

Units to meet demand, as well as reviewing the marketplace

to consider introducing new locations in the UK.

With plans to offer more traffic management solutions to

customers via the wider Clancy Plant Hire portfolio, and

opportunities to gain key contracts in the highways sector,

2016 looks like it will continue the VMS success story.

VMS outside BBC ‘Proms in the Park’ event in Hyde Park

VMS in use at the Rugby World Cup

VMS used to navigate visitors outside underground station


Anglian Water’s SMART recyclingplan makes commercial sense…

12 I 6S16

Clancy Docwra is working closely with Anglian Water and partners

to ensure that the teams remain focused on delivery – and one of the

many initiatives is the introduction of a SMART recycling plan.

Structural material for reinstatement utilising excavation arisings.

SMR binder is added to suitable material for recycling via a

screen system, with a computerised weighing system. It is then mixed

and discharged from the conveyor into a storage bay.

Material produced has an appendix A9 of the SROH

(Specification for the Reinstatement of Openings in Highways)

allowing direct replacement of Type 1 stone.

Anglian Water embraces the use of SMR to maintain recycling

KPIs in line with government targets, and to drive efficiencies

into the contract.

Reduction in landfill and aggregate taxes, and regular testing by

Norfolk County Council (which forms part of the Anglian

Highways and Utility Committee) ensures compliance of the

produced material.

Teamwork. The Clancy Plant Hire team integrates with the IMR

& IMDS delivery teams to ensure Client and Highway

Authorities expectations of recycling are met.

Nine months into the AMP6

Anglian Water Alliance Contracts

and our Integrated Maintenance

and Repair (Water & Water

Recycling), and Integrated

Metering and Developer Services

teams are already working

effectively with partner

organisations Kier, Claret CE,

PSSand Danaher and Walsh - to

deliver improved performance

and environmentally friendly

results.

Anglian Water’s

communication

strategy works for

local authorities

Since the start of AMP6, a real focus

has been put on engaging with the

highway authorities at all levels. As

well as quarterly liaison meetings

with each Highway Authority,

regular meetings with site agents

and inspectors are being held. This

has helped to identify any potential

issues very early on, and enables us

to address them together.

Good relationships are being

formed, which are making it easier

to fulfil our day-to-day duties.

Discussing upcoming and ongoing

jobs, whether in meetings or over a

coffee, helps to ensure that minimal

impact is caused to the highways

network by our works, which in

turn benefits the general public and

our customers.

Operative utilising new depth boards which have been issued to all teamsOperative utilising new depth boards which have been issued to all teams


Innovation focus

How is theperformancebeingmeasured,and how is italigned toClancy Docwra’sVision 2020?

Clancy Docwra currently has thirteen

teams working on the Integrated

Maintenance & Repair (Water & Water

Recycling) contract for Anglian Water -

which covers Hertfordshire, Bedfordshire,

Buckinghamshire, Northants, Cambridgeshire

and Leicestershire. To date the team has

completed 1,150 jobs and these have

included repairs, maintenance and general

rehabilitation of drains and sewers. This

has been achieved with zero RIDDORS

and zero Lost Time Injuries (LTIs).

Anglian Water is the first client to fully

implement Clancy Mobile, which uses the

Total Mobile platform. All teams are now

managing their schedules, collecting data

and submitting HSEQ documents via

Clancy Mobile - which has saved time,

resource and cost on day to day duties.

Commenting on the relationship, Continuous

Improvement Manager Rob Pugh said, “Wehave an operational base at Great Billingwhere we co-locate with the Anglian Waternetwork teams, and this has been a great

to undertake the same work - which givesour teams great versatility, whilstminimising cost through travel/fuel andwaste saving.”

example of partner collaboration. We alsohave three satellite depots located at Corby,Bedford and Sandy, which give us theflexibility to undertake work across theRutherford area.”

These teams have various skill sets, from

shallow to deep excavation, surveying and

no dig teams, enabling them to respond

quickly to complex jobs. Rob continues, “Todate we have undertaken repairs of sewersand drainage down to 4+m below groundlevel in highways, urban and rural locations.

Here we have trialled new innovations suchas plastic trench support technology. Wehave also utilised no dig technologies suchas pipe bursting, high pressure waterjetting and cutting, mechanical cutting,cold cure/hot cure pipe lining, and mortarspray lining of manhole chambers - alongwith a support team that undertakes CCTVon pipes and sewers, ranging from 100m to1,200mm to date. We are currently utilisingiron guard mastic asphalt systems, and weare also using the new Roadmender plant

We looked at some of the performance metrics on the Anglian

Water contract and compared them to our 6S foundations, which

is the criteria that underpins our Vision 2020 to be ‘the most

trusted provider of essential services that keep the UK running’.

Our 6S foundations - Anglian Water results

� SAFE: Zero RIDDORS and 2,444 near miss cards submitted.

� SUCCESSFUL: Workbasket reduced by nearly 50%, from

2,357 initially to 1,131 jobs at the end of September.

� SUSTAINABLE: The SMART plan will reduce waste to

landfills and will contribute to BITC targets.

� SECURE: As part of the alliance team all KPIs are being met,

plus the level in service has risen from 32% at the start of April

to 85% at the end of September.

� SKILLED: Clancy Docwra has successfully inducted over 300

operatives and has recorded over 450,000 man hours in the first

six and half months of the contract, with no RIDDORS

reported. In addition, the repair team resource was at a level of

80 on the 1st April and by the end of October had decreased to

70. At the same time, emergency job promotions were down

from 44% to 27%.

� SYSTEMS: The team has introduced nine new stores, which

have been set up and integrated with Clancy Docwra’s internal

management system IFS.

Martin McShane demonstrating

the Clancy Mobile app

14 I 6S16

Contract Wins….

Client: Barratt Homes

Value: £800,000

Region: Central & East Sector: Water

Overview: This contract involves foul sewer diversion works as part of a new regeneration scheme, which

consists of 690 residential units, construction of approx. 2,200 new homes and formation of new open

landscaped areas.

Location: West Hendon Start Date: November 2015

Client: Network Rail

Value: £290,000

Region: Scotland Sector: Rail

Overview: This contract includes diversion and replacement of existing water mains for the Haymarket

Cycle Hub dual carriageway project.

Location: Edinburgh Start Date: January 2016

Client: Wessex Water

Value: £680,000

Region: Southern & West Sector: Water

Overview: This contract involves the installation and repairs of water pipes to replace low flows licence

reduction at Newton Toney.

Location: Dorset.

Start Date: January 2016

Client: UKPN

Value: £759,000

Region: Central & East Sector: Energy

Overview: This contract involves relocation of existing transformer chamber within the Queen’s Theatre,

to a newly constructed chamber below the carriageway on Wardour Street.

Location: Central London Start Date: October 2015

A number of new contracts have recently been won and signed by Clancy Docwra.

Here is an overview of just a few of them.

Client: Network Rail

Value: £41,000

Region: North Sector: Rail

Overview: This contract involves a refurbishment of the Strensall signal box with a replacement of the existing

roof. This includes an installation of a bird’s nest along with repairs to brickwork, replacement windows, doors,

staircase and redecoration.

Location: York Start Date: October 2015

Client: E.ON

Value: £1.2m

Region: Central & East Sector: Decentralised Energy

Overview: This contract involves district heating work with installation of four steel heating pipes at

approximately 300mm each for the Royal Hospital of St Bartholomew.

Location: Central London Start Date: October 2015

Client: University of Kent

Value: £140,000

Region: South & West Sector: Water

Overview: This contract involves the design, installation, testing and commissioning of new long term flow

monitoring system – with feedback signal to control the discharge rate of three existing pumping stations on

the University’s private foul water sewer network.

Location: Canterbury, Kent Start Date: November 2015


S A F E • S U C C E S S F U L • S U S T A I N A B L E • S E C U R E • S K I L L E D • S Y S T E M S

Following your feedbackfrom the 2020 launch,we are delighted toannounce the launch

of our new appraisalscheme.

All employees including both monthly and weekly paid

staff will receive an annual performance review (APR).

These APRs will give everyone the opportunity to

review their performance, identify any training

needs and to discuss career aspirations.

All APRs will be completed by the end of March 2016.

Our mission - to make life better for all our families

16 I 6S16

17,857 completed jobs in first sixmonths on new Southern WaterRepair & Maintenance contract

� Contract length: five years

� 250 people

� Set across four counties

� 17,857 jobs completed in the first

two quarters

� Average 97 completed jobs per day

� 57% completed within two hours

� Seven months and over 375,000

hours with zero RIDDORS and zero

Lost Time Injuries (LTIs)

In April of this year, we began a new Southern Water contract, which

includes carrying out repair and maintenance on their clean water

network. The contract is across four counties in the South of England

– with operational depots in Chatham in Kent, Horsham in Sussex,

Otterbourne in Hampshire and Fairlee on the Isle of Wight.

We have now completed 17,857 jobs for Southern Water in just six

months, achieving an impressive average of 97 completed jobs per

day. More importantly, these statistics are supported by a strong

health and safety performance, which has resulted in us achieving

seven months, or over 375,000 hours, with zero RIDDORS and zero

Lost Time Injuries (LTIs). A great performance we are sure you will

agree! Well done to all team members who are involved in the

contract.

Commenting on this achievement, Graham Cleminson,

Communications Manager for Clancy Docwra said, “We have beenworking very hard with Southern Water to ensure that high standardsare not only met, but exceeded. Our operations teams throughout thewhole Southern Water region have been responsive to ideas, and havealso been proactively bringing suggestions forward forimprovements, so I think we are now beginning to see the effect inthe results.”

Southern Water contract van outside repair & maintenance works


South & West Regionreaches one millionhours workedwithout a reportablesafety incident

We are delighted to announce this impressive achievement by

the South & West Region. With South East Water reaching nine

months (680,000 hours), Sutton & East Surrey eight months

(126,000 hours) and Southern Water reaching seven months

(375,000 hours) since a RIDDOR or Lost Time Injury (LTI) has

been reported.

We visited one of our teams in Crawley, West Sussex where the

team was dealing efficiently with a standard mains burst - but

what was most noticeable was the diligence with which they

dealt with the communication process to local residents, once it

became clear that a shut-off would be unavoidable. This type of

communication helps to make a real difference to how our work

is perceived, both for Clancy Docwra and for our clients.

Operative carrying out efficient streetworks repair

Setting up signs to ensure efficient and safe delivery of work

Clancy Docwra launches UKPN-approved Energy Training Centre

Kevin Clancy talks to one of our trainees who is

nearing the end of his 10-week course

Martin McGovern (right), Senior Contract Manager and Paul Banyard (left), Energy Authorising

Manager present opening morning to guests

We are extremely pleased

to announce that we

have recently launched

an Energy Technical

Training Centre at our

offices in Dartford - in

order to address the

growing skills shortage in

the energy sector, and to

help create a new

generation of talent.

The training centre is approved by UK

Power Networks (UKPN), which means

that all qualifying trainees will be

authorised to work on UKPN Networks

across their Network. It has been purpose-

built and contains various workstations,

enabling trainees to experience everyday

scenarios which they can expect to find on

the job, once they start working.

14 different types of jointing courses are

available, which range from a 5-day

Jointers Mate course, through to Extra High

Voltage (EHV) courses of up to 33KV. A

selection of other courses are also available

– ranging from entry level courses through

to management such as safe excavation,

substation entry level, confined spaces, Site

Manager and safety training, and Site

Supervisor training schemes.

On the opening morning of the Training

Centre, Martin McGovern, Senior Contract

Commenting on our new

facility, Martin McGovern

said, “This is an incrediblyimportant initiative for

Clancy Docwra, and forour industry. It is essentialthat we are proactive aboutcreating the next generation

of experts - some of thesewill be through Clancy

Docwra’s Apprenticeshipand Graduate schemes, and

others may be peoplewishing to upskill or make

a career change.”

Manager gave a presentation which was

attended by members of our supply chain

and our client. This included Nirmal

Kotecha - Director of Capital Programmes

and Procurement and Murdo Allan -

Director of Health, Safety, Sustainability

and Technical Training from UK Power

Networks.

As part of a collaboration of Clancy

Docwra, UKPN and others from the the

supply chain, the training centre offers

work experience to young people wishing

to learn more about a career in energy.

Authorisation Manager Paul Banyard

spoke to each group that visited the centre

throughout the day. The visitors met with

the first set of trainees and graduates who

were nearing the end of their 10-week

course, and were able to hear feedback

about their experience.

18 I 6S16

Terry Smith, Jointing Instructor, talks to Steven

Watts from D&R Jointing

Nirmal Kotecha, and Murdo Allan from UKPN and

Kevin Clancy get to grips with a training session

at the centre

Clancy Developments expands its portfolioFollowing the recent success of Breakspear House in Harefield, Clancy Developmentsis currently increasing its portfolio of residential and commercial properties.

Clancy Developments, which has recently appointed new

Associate Director Ben Rainford, has acquired three brand new

sites in Croxley Green, Harefield and St. Albans. These sites

represent a growing appetite from The Clancy Group to develop

this division, and with more site acquisitions expected in the

new year the portfolio is growing rapidly.

Commenting on the expansion, Ben Rainford said, “Theseacquisitions represent a new area of focus for our development


BeaconsfieldResidential property development

due for completion in February.

Set on the edge of the Chiltern Hills within

easy reach of London, this huge 7,500

square foot residential property has six

bedrooms with six en-suites. Located

opposite is a large detached garage with a

self-contained studio flat above. The

property is expected to be completed by

March 2016.

Near to completion:

Croxley GreenPlanning permission granted for a

mixture of residential and retail

development.

The site on Watford Road in Croxley Green

has planning permission for a mixture of

residential and retail. The development

consisting of seven apartments and a

convenience store will begin in December –

with completion towards the end of 2016.

Negotiations are progressing with a

convenience store operator for the retail unit

and an announcement will be made in the

next issue of 6S.

HarefieldPlanning permission for three

apartments and small convenience

store.

The site in Harefield which is adjacent to

the Kings Arms public house will be

developed into three apartments and a

small convenience store – although the

final occupier of the ground floor retail has

yet to be decided. Work will commence in

Spring 2016 with completion of the

development later in the year.

St. AlbansPeriod office block to be converted

into nine apartments.

In St Albans city centre a period office

block has been acquired which will be

converted into nine apartments – made up

of two studios, three 1 bedroom and four 2

bedroom units. The work will commence

in mid December with completion of the

development in Summer 2016.

Three new sites:

programme thanks to a new requirement for retail andcommercial opportunities throughout the UK. With oursuccessful track record we will continue to deliver bespokehigh quality residential developments, and will continue toacquire land with development potential. This in itself createsa new and exciting opportunity for the various business lines,such as developments and multi-utility, to work togetherutilising their combined skills and network for the benefit ofthe Group.”

20 I 6S16

Business in the Community

(BITC) update

We are currently in the final stages of the

BITC self-assessment that will form the

base of our score for 2016. This time, the

HSQE Department enlisted the help of the Bid Management

Department in Harefield, and we decided to tackle the

submission ‘scrum’ style. Each question was categorised into

those where we already score top marks, those where we

improved since the last assessment, and those that will need a

future improvement plan.

To gather evidence and draft the initial text, each question was

given to the relevant experts across The Clancy Group, involving

people from Customer Service, Marketing, Business Assurance,

Procurement and many others. Contributions were compiled and

revised by the Bid Management team, who prepared the final

document at the end of November.

This is an exciting time for us and Vision 2020, not only because

we acted in a true collaborative matter, forming a cohesive team

across many departments, but also because BITC 2016 will mark

the first step towards our Vision 2020 goal: 3-stars. Good luck to

everyone involved!

Vision 2020 – Working together toFollowing on from the Vision

2020 launch earlier this year,

we are delighted to be able

to announce several exciting

initiatives that we believe will

shape the business that we

want to become by 2020.

There are already numerous

things that we do well as an

organisation, so many of

these initiatives are about improving our current

status and being the best that we can be.

Being a good employer, and upholding the

standards and values that have been part of this

business for so many years is really important to

us – so when we ask for our colleagues’ feedback

(or employees’ feedback) and support, it’s about

working together to improve our business and

making life better for all our families.

Liz Stokes Associate Director of HR

A Great Place to Work

In May 2015 we launched our

Mission and Vision, and one of our

challenges around achieving them

both is getting feedback from our colleagues regarding our culture,

and how we can make life better for all of our families.

In January 2016 we will be conducting a confidential survey across

the business to gather employee feedback. This survey will be

managed through an external organization called ‘A Great Place to

Work’. This organisation focuses on the development needed within

a business, helping us to understand our culture and the levels of

trust and engagement within the company, and how to compare this

with our peers and competitors - which is the first step to creating

an engaged workplace. Our aim is that we attain the certification to

ensure that we are taking every step possible to support our new

Mission & Vision.

Investors in People

Since 1991 Investors in People has set the standard for better people

management. This internationally recognised accreditation is held

by 14,000 organisations across the world. The standard defines

what it takes to lead, support and manage people well, for

sustainable results.

We are already at Bronze level, but our objective for 2017 is to

achieve Gold status. Here are some areas where we wish to excel,

to make this important step.

� Clear leadership

� A constructive culture

� A values led organisation

� Managers who are able to manage and develop their teams

� A working environment which promotes continuous improvements

� An organisation which is sustainable and able to flex and

adapt to changeVision 2020 launch in Dartford

Team members delivering information to local residents as part of

south east water ambassador training

improve our business


Annual Performance ReviewOver the last few months we have been carrying out Annual Performance Reviews for our staff - something which we have

committed to in line with our People Policy and our 6S ‘Skilled’ strategic objective. It is important for us to commit to these

reviews in order for us to;

� Evaluate an employee’s performance

� Develop and agree a work plan (objectives and learning needs)

� Turn the company objectives into individual objectives so that every member of staff is clear about their role in achieving

the company’s mission, vision and 6S strategic objectives

� Establish individual learning needs so we can carry out a learning needs analysis and plan, deliver and evaluate training

programmes

� Help employees to plan and develop their careers within The Clancy Group

We have completed up to 92% of our Annual Performance Reviews for our office based staff and will continue this for our

operational based staff at the start of the new year.

HR is focused on deliveringresults to help us achieveVision 2020

Our 6S foundations underpin our

Vision 2020:

Safe – Continued rollout of safety

behaviour programme.

Successful – 47 Employees have been

promoted this year.

Sustainable – 20 new apprentices

started at Clancy Docwra in November.

Secure – Stronger relationships with key

clients. We now have regional HR

advisors, which means that each

employee will have an HR resource that

will be locally available to their contract.

Skilled – 6769 Training days delivered so

far in 2015.

Systems – Employee Handbook App being

issued in January.

VISION 2020

Congratulations!Our 5th Ideas Card Winner is...

Amelia Fullalove (Millie) Customer Liason Officer - Dartford

For our 5th award this year, we aim to make life better for all

our families!

It is hard to start a new family, or add to an existing one,

especially in today’s busy professional environment. So

Millie, who recently had her baby, proposed an overhaul

to our maternity leave system which would provide better

benefits to all expectant mothers within The Clancy Group.

Our HR department took the initiative forward, and new

system is now in place and already helping to achieve our

company mission.

20 new Water Apprentic

The new intake is the result of an extensive recruitment and selection

process which started in late summer, aiming to find enthusiastic young

people who demonstrate the right attitude and work ethic to develop within

Clancy Docwra.

Our vacancies for positions across several water contracts in the Central

and East and South and West regions (Otterbourne, Hockers, Tonbridge,

Aldershot and Horsham) were promoted externally on the company

website. We also promoted vacancies via the National Apprenticeship

Service and Job Centre Plus, as well as internally to employees and

their families.

We had 70 applicants, of which 31 were shortlisted – and in September,

these individuals were interviewed by operational managers and the

Training Department in Harefield. The panel was very encouraged to meet

such motivated and positive young people, who demonstrated

commitment early on - with most of them travelling fair distances to get

to the interview. All of them had good opinions about the company from

their own research, some with family already in the business, and by

reputation in their own communities.

The next stage of the selection process was to see how the applicants

performed and worked together in a practical environment, through a

series of structured exercises which were hosted at Bridgwater College

on October 1st. This Assessment Day was a great success for the company,

and was the result of a big team effort involving both operational and head

office colleagues. Contract managers and supervisors worked with our

training and development team to help train our new apprentices.

Kevin Clancy, Joint Chairman, took time out to tell the lads that they had a big role to play in our future.

Left to right- Nathan Limage, Lewis Taylor, Darren Warner, Curtis Alleyne, Luke Barr, Oliver Adams, Jordan Clarke, Lewis Brewer, Connor Purdy

We are delighted to announce

the next generation of talent

coming into the business -

with the arrival of 20 new

apprentices, who start their

training programme this

month at Bridgwater College

in Somerset. This dedicated

Water Apprenticeship is being

delivered by a provider with

an excellent reputation for

high quality training, pastoral

care and support for

students.

22 I 6S16


es join the Clancy familyThe level of motivation, enthusiasm and

capability demonstrated by the applicants was

very exciting, and this confirmed our decision

to move forward with the final successful 20 -

appointing them into contracts and officially

welcoming them into the Clancy family. One

of the best elements of the day was receiving

positive feedback from the accompanying

parents, all of whom were very impressed with

the facilities, the course and our company.

The 20 apprentices were divided into two

groups to start their training at college - the

first 11 on November 2nd and the remainder

on November 9th, in blocks of one week

initially - moving to another three blocks of

two weeks each in 2016.

Early indications are that the training is going

well, as the recruits settle into their new roles,

and come through head office induction. We

will be providing an update in the next issue of

6S, with more details of their development and

the journey on to site, alongside comments from

the apprentices, their managers and their

Bridgwater colleagues.

Left to right - Hannah Ranby, (Business Development, Bridgwater College) Seamus Keogh,COO, Alan Rowlinson-Baker, (Trainer, Bridgwater College) and Rosa Boston, Learning &Development Officer attended the apprentice’s first day at Bridgwater College

Left to right - Liam Hooper, Tom Lynn, Ben Blaker, Joe Peirce, Kenny Conyers, Connor Robertson, Jack Luggar, Ross Fretwell, Jordan Warner,Jake Barrett, Jack Young

24 I 6S16

The Clancy Group takes part in the national

Aims & ObjectivesIn early October, we took part in the nationalCustomer Service Week campaign, which is runby the Institute of Customer Service andaddresses the importance of customers withina business. We focused on a different themeeach day and encouraged everyone in thecompany to participate – and at the same timegenerated funds for various chosen charities.

FindingsThe results of the week demonstrated that every singleperson from within the business has a key role to play incustomer service. Of the themes that we chose, drivingand parking received the most engagement – which isunsurprising, given that we have over 1,500 ClancyDocwra vehicles on the road! This was closely followedby ‘keeping customers informed’, which is also animportant part of what we do on a daily basis.

We also collected feedback from customers in areaswhere we had been carrying out work, and found thatin every case people were very grateful for us takingtime to ask how we were performing in their area.

What did our teams get up to?We saw numerous activities taking place over the course

of the week - including bake-offs, a driving simulator, and

‘Wear a Wig to Work’ day.

Congratulations to our competitions winners: Prizes and certificates will be distributed shortly.

� Nursery School Winner: Honey Pot Nursery - Entries submitted by Tina Evans, wife of Owen Evans

� Primary School Winner: Ellington Infant School - Entries submitted by Alan Skippers and Steve Houchen

� Competition Quiz Winner: Eoin Toher - Rail Engineer

� Under 5’s Colouring Competition Winner: Sophie Timms - granddaughter of Evelyn Milson

� 5-10 years Colouring Competition Winner: Billy Little - son of Paul Little

Joint Chairmen Kevin and Dermot Clancy at the customer service stand at ourHead Office in Harefield

Our team in Scotland using a driving stimulator to increasedriving awareness

“


‘Customer Service Week 2015’ campaign

We set

up our

very own

social

media

campaign

for

customer

service

week;

have a

look at

some of

our

tweets

I just wanted to thank you and the team for a job well done at Upper

Street, Maidstone yesterday. A 52 minute interruption, for what

appeared to have been a challenging burst situation. It sounded like

quite a lot of preparation went into ensuring the burst was repaired

as quickly as possible, which is great to see. Please pass on my thanks

to Harry and the rest of the guys for a job well done.

David Winterburn, South East Water

“I am really impressed by the time taken by SEW and CD to keep the

residents of Knightswood updated. From the excellent service

offered by Helen, to the letter and today’s presentation. You have

listened to and addressed many of our concerns and I have

experience of working within the construction industry…

Really impressed.

Resident

We raised £1,881in total through our

different activities,

and donations will be

going to various

charities up and down

the country, which

were chosen by Clancy

Docwra staff.

““

It’s a great feeling to hear positive

feedback from our customers, so here are

some comments we have recently received:

26 I 6S16

We’re always happy to help!We received a total of

190compliments from customers

between July and October 2015

“Even got the workmeninvolved, thank you for yourgenerosity and sense of fun”

by @collettearoberts#MacmillanCoffeeMorning@clancydocwra

“Would like to thank Fliss@sewateruk and Sam@clancydocwra for sorting myproblem quickly and efficientlythanks guys”by @StacyT_85

@CDCustService@clancydocwra “Excellent,thank you very much for yourprompt reply, muchappreciated.”by @Mammomat

@“A pat on the back is required for the driver of van number 2110! I was following this driver

through Groombridge at about 5pm on 15th September when I noticed him slowing downgoing up the hill towards Tunbridge Wells. He and myself saw an elderly lady on thepavement with a walking stick, looking a bit unsteady on her feet, and we were unsure ifshe was trying to cross the road or not. The driver of your van stopped in the road, got outand walked over to this lady, and asked if she was trying to cross - which she was. So he

very kindly stopped all the traffic on this busy road and helped her cross the road safely.

In this day and age it was very refreshing to see that people like your driver still believe in the commonvalues of kindness like this, and I just thought your company should say a big thank you him for hisfantastic kindness and his efforts to help this elderly lady who was struggling to cross a very busy road.”

Kind regardsMark Simpson

A knight

of the

road!

Hello Kevin,

I am the daughter of Brian Lloyd, whowas given emergency first aid by someof your team last Saturday.

He is out of ICU and on a cardiac wardbut sitting up and chatting. It is early days yetto know what the effects will be but without a doubt, if yourguys had not been so close by and trained in first aid asthey were, things would not be so positive.

Dad asked me to write a short note to pass on his sincerethanks to all three – Peter Gettings, Brinley Filer and DarrenChurcher – and to Clancy for ensuring that their employeesreceive such valuable training. He knows Clancy from hisown career in Civil Engineering and rates your companyvery highly.

He will write himself when he is feeling stronger, but in themeantime, my Mum Diane, myself and my sister andbrother, Bridget and Nathan are very grateful to you all butespecially your wonderful gents who were so quick and socalm in helping Dad.

The doctor that spoke to me as I arrived in ICU told me thatthe quality of their response was superb and had given myDad the best chance of a good recovery. I do fear however,that the timing of the Rugby World Cup may affect hisrecovery as instructions ‘not to get stressed’ will all dependon how Wales perform!

Warmest regards,Jo Johnson

Praise

following

999 call

Clancy Heroes

Staff at our Dartford office recently heldtwo Macmillan Coffee Mornings on Thursday24th and Friday 25th September. It was agreat atmosphere, with staff and theirfamilies making so many delicious cakes. Infact, one Chocolate Flake Cake was raffledoff and raised £88.00! The winner of theraffle was Elena Vedinova from Head Office.

We also ran a ‘Spot the Cake’ game whichwas won by Mick Marshall from Dartford.Half the money raised from this went toMacmillan and the other half was due to goto Mick, but he generously donated hiswinnings back to Macmillan as well. Thankyou Mick!!

In total we raised a fantastic sum of£510.00, which hasbeaten last year’stotal of £357.00.

Well done toall that tookpart and welook forwardto beating thissum again nextyear!

Food Bank Drive

Fundraisers at Clancy…

Our team in Sunderland have been donating food and

money for the Sunderland Food Bank which donates to The

Trussell Trust.

The Trussell Trust is a charity founded on Christian

principles, that works with people regardless of religious

belief or non-belief. It focuses on bringing communities

together to end hunger and poverty in the UK by providing

compassionate, practical help whilst challenging injustice.

We would personally like to thank all staff, who took time

to donate food and money to the food bank and we hope

that we can all continue to support this great cause.

“Thank you so much for your kind

contribution to our food bank here at

Elim Church, Durham Road, Sunderland.

We appreciate your gift of food to us, as

we rely totally on donations to continue

to run this very much needed service to

people in our community who struggle to

put food on the table, so thank you once

again.” Sunderland Food Bank

Macmillan CoffeeMorning

Pictured left to right - Michelle Pegley, Starla Ward, AmeliaFullalove, Ken Singer and Sammi Todd


28 I 6S16

Clancy Docwra ‘goes pink’ to raise moneyfor Breast Cancer Awareness Month!

When one of our 2020 Idea Cards suggested

raising money for breast cancer, we thought

it would be a great idea to paint one of our

green and red Clancy Docwra vans a lovely

shade of pink! Then all we had to do was find

a driver – and we were not short of offers

for such a worthy cause.

Wear a Wig to Work Day!Our team at Morley Road in Tonbridge also held a ‘Wear a Wig to Work Day’ to support Breast Cancer

Awareness Month, after one of their colleagues had recently undergone treatment. The team wore bright

red wigs – or in some cases even pink - and also had a visit from our pink van on the day. They raised

£153, and the proceeds have been sent to the ‘Breast Cancer Now’ and ‘Sent With Love’ charities.

Wear it Pink Day bake-off!We also had a Clancy Docwra vs.

South East Water Bake Off on

Pink Day and raised £206 for

Breast Cancer Awareness and

Prostate Cancer Research.

A big thank you

to everyone who

took part!

Help us donate!

Join #Clancypink

Visitwww. justgiving.com/Clancy-Docwra

or text CLAN57 £5 to 70070 todonate to Cancer Research UK


Narendra Shah

Narendra Shah, who

works in our

accounts

department in

Harefield, will be

retiring after eight

years with the

business.

He will be relocating

to Leicester to be with

his family after Christmas.

Narendra will be greatly missed by all, and we wish him

all the best from everyone at The Clancy Group.

Angela Gray

Angela Gray retired after 16 years of loyal service with the

business working as our receptionist based at Head Office.

Angela has always been

highly regarded as the

public voice of our

business and over the

16 years with us

became recognised

by many of our

suppliers and clients

as well as our own

staff.

Angela will be greatly

missed by everyone at The

Clancy Group and we all wish her well in her retirement.

Retirements

We are delighted to

announce that

Ben Rainford

has been appointed as

Associate Director for

Clancy Developments

New additions

Clancy People News

Congratulations to...

Ben Hughes and his partner on the arrival

of their daughter Sienna Richardson

Hughes born on the 23rd August 2015. Ben

Hughes is also the son of our electrical site

manager George Richardson in Livingston,

congratulations granddad!

Amelia Fullalove and her partner on the

arrival of their son Dylan Joseph Fullalove

born on Friday 13th November 2015.

Next generation…In October, after a tough application process including online

pitches, Ronan Clancy was a finalist for the ‘Next Generation’

Entrepreneurship prize at the Family Business Network

international conference in Montreux, Switzerland.

Ronan gave a presentation on 'Super HS’, an innovative water-

repellant product that provides low-cost waterproofing to the built

environment, ensuring that physical assets can last longer.

Uniquely, Super HS makes use of what is currently a waste product

of the paper industry, which would otherwise be sent to landfill.

Ronan has been working on the business in his spare time since

teaming up with Professor Chris Cheeseman from Imperial College

London, while studying there in 2014.

The Family Business Network conference brings together family

businesses from around the world each year to help them to

grow, succeed and prosper – through the exchange of best

practices, new ideas and the peer-to-peer learning activities.

At the last minute the announcement of the winner was

postponed to June 2016, so unfortunately Ronan will have to

wait and see whether he won first prize!

New Beginnings...

Ronan Clancy (far left) on the Family Business Network panel

Sienna

Dylan Joseph

Awards and Nominatio

We are delighted to have won the Star Contractor Award at

South East Water’s Staff Achievement and Recognition

Scheme (STARS) Awards. The award ceremony took place at

Nymans Gardens, Hayward Heath on the 17th September

2015, with awards being presented by Alistair McGowan.

The STARS Awards acknowledge outstanding achievements

and highlight companies that show commitment and passion.

Commenting on the judging process, South East Water’s

Managing Director Paul Butler said, “We received more than

500 nominations for the awards, and the judging panel had a

tough job trying to whittle them down.”

The Star Contractor Award was presented to Clancy Docwra

in recognition of the great work that we have carried out for

South East Water. The award was also judged on

performance, and considered contractors who had delivered

value for money.

Accepting the award, Clancy Docwra Associate Director

Jason Simmonds said, “The whole team have worked

exceptionally hard for this award, and we’ve played a major

part in supporting South East Water to achieve second

position in the OFWAT SIM scores - so to receive this

acknowledgment from them is just fantastic.”

Clancy Docwra took centre stage for a second time when Paul

Butler recalled the ‘lifesaving heroics’ of three Clancy

employees - Brinley Filer, Darren Churcher and Peter

Gettings. Whilst carrying out a meter install the team came

to the assistance of a gentleman lying on the floor in cardiac

arrest, and carried out CPR until the paramedics arrived.

Read more about that story on Page 26.

30 I 6S16

Star Contractor atSouth East Water’s

STARS Awards! We are proud to announce

that, alongside some of our

clients, Clancy Docwra has

been selected as a finalist for

three awards in this year’s

Utility Week Awards.

The Utility Week Awards are recognised as a

hallmark of success in the energy and water

industries, and competition is always fierce.

Winning an award is a wonderful morale

boost and a real celebration of the hard

work that goes into the business of utilities

day in, day out.

Clancy Docwra Ltd has been shortlisted for:

Supply Chain Excellence -

� Anglian Water, Kier, Clancy Docwra,

Roadmender Asphalt and Carl Stopps

� Southern Water, Clancy Docwra and Atkins

Team of the Year -

� Southern Water, Clancy Docwra and Atkins

We would like to thank everyone who has

worked with us and helped us to be selected

as finalists for this yearly event which helps

to recognise achievement within the UK’s

utility sector.

The award ceremony will be held on the 14th

December 2015 at the Grosvenor House Hotel

in London.

For more information please visit

www.utilityweekawards.co.uk

Utility Week Awards

2015 Finalists!

Associate Director Jason Simmonds with the

STARS award

Clancy Docwra, as part of our infrastructure

alliance with Thames Water, has won the

Dedicated Team category at the Customer

Awards 2015. This award is in recognition of

ALL the teams that support Eastern South,

and our customer satisfaction improvement

journey over the last 15 months.

Well done to all of the award winners who

represent the entire contract delivery.


ns at Clancy

We are delighted to

announce that we have

won two awards at this

year’s National Joint

Utilities Group awards!

The event was held on the

18th November 2015 at

the House of Commons

and was hosted by the

Chair of the Transport

Select Committee, Louise

Ellman MP.

The NJUG Awards have become a fixture in the utility street

works and parliamentary calendars showcasing examples of

industry innovation and best practice, with the aim of driving

up standards and reducing disruption.

The NJUG Award was awarded to Clancy Docwra and partners

Kier, Anglian Water and Roadmender Asphalt, in recognition

of new innovation and the recent introduction of the

‘Roadmender’. This roadmending patching machine delivers

significant operating efficiencies, performance benefits and

cost savings over traditional patching methods. Streetworks

Manager Dickie Aston-Wright accepted the award and

commented: “The technology is a true game changer and ticks

all the boxes for the National Joint Utilities Group vision.”

The second award presented to Clancy Docwra and

contracting partners Southern Water and Atkins, and was

awarded for Best Safety Practice for recent completion of

the Thanet sewer and storage scheme in Ramsgate, Kent. This

performance was achieved by putting Health and Safety first,

promoting the right culture and ensuring that, when faced with

a task, the first priority was safety.

The unique sewer system in this seaside town - where the

sewers were built a century ago by digging 10m deep tunnels

rather than using trenches - presented the project team with

particularly challenging working conditions, and led to them

being recognised in the Safety Category at the awards.

Commenting on this achievement, Senior Contract Manager

Denver Knight said, “Our success has been largely down to the

team that was put together to deliver this unique project. The

scheme demanded that we think ‘outside of the box’ in terms

of Health and Safety, customer focus and construction

methods, and the team have excelled at doing just that, with

a positive can-do attitude. This scheme is something to be

really proud of for everyone who worked on it.”

Clancy Docwra would like to thank all of our contracting

partners and team for all their hard work and dedication

in winning these awards.

Double Award!

Introducing ourWork Safe, HomeSafe Card

What is it?

We believe that an incident and injury free working

environment is achievable. Anyone working for, or

on behalf of the Clancy Group of Companies, has

the right to refuse to work if he/she is being asked

to carry out works that they believe involves an

unacceptable risk of injury to anyone, or is likely

to damage the environment or equipment. By

showing your Work Safe, Home Safe card you will

be supported if you call a halt to works; you can

then discuss your concerns with your Supervisor/

Line Manager.

How does it work?

The Work Safe, Home Safe card gives you the right

to refuse to carry out work that you think is unsafe

and to stop any unsafe activity and help to make it

safe. You are expected to encourage and support

safe and correct behaviour in order to challenge

and stop unsafe behaviour.

Why do we have these Cards?

Changing our attitudes and behaviours is central

to us achieving the working environment to which

we aspire, going forward to 2020. While we have

made an excellent start with our 2020 Vision roll

out and our ‘Think Safe’ programme, we need to

continue creating a business where working safely

and without harming the environment are at the

centre of everything we do.

Street works manager Dickie Aston-Wright with the Innovation Award

Our Associate Directors at The Clancy Group showing our WorkSafe, Home Safe cards

Work Safe

� I am committed to an incident and injury free workplace.

� I take responsibility for my own health and safety and the health and safety

of those around me, so I commit to carrying out my work safely and I know

that I can refuse to carry out any work that I think is unsafe or would

harm the environment.

� I will encourage and support safe and correct behaviour

and I will challenge and stop unsafe behaviour.

Working safe and going home safe.

Signed

Making life better for all our families

Home Safe

I want everyone working for or on behalf of any Clancy Group company to make sure

they get health and safety right and that they also protect the environment.

I give you my commitment and I am asking each one of you to give your

personal commitment to making sure that we all go home safe and

healthy every single day.

This card gives you the right to refuse to carry out work

that you think is unsafe, stop any unsafe activity

and help to make it safe. Kevin Clancy

Joint Chairman

Making life better for all our families

Investors in People…

Our Whistleblowing Policy is now active

VISION 2020

Integrity is a core value and part of our DNA at The Clancy Group of companies. In order to achieve our Mission,Vision and Values, The Clancy Group Plc wishes to eliminate from the business all behaviours that put people atunnecessary/avoidable risk, or that demonstrate wrong-doing - which puts our reputation at risk or prevents usfrom being ‘Trusted’, we have introduced a ‘Whistleblowing Policy’.

What is whistleblowing and why do we need a policy?Where an individual has a genuine and serious concern that relates to an act or behaviour that they have seenor are aware of, that is;

a) Being performed by othersb) Puts the safety of themselves or a colleague at unnecessary risk c) Invokes fraud, robbery or wrongdoing

Our Whistleblowing policy means they can bring their concerns to our attention, safe in the knowledge that theiridentity will be protected and they will not suffer as a result of making such a disclosure.

The Policy is available to our employees via our intranet and from their regional office, with a dedicated phonenumber and email address for them to use if they have any concerns.

Our Values:

Integrity Stability Standards ClientSatisfaction

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award winning thanet sewer and storage scheme reaches … · 2018-12-12 · amp5 regulatory output...

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