avoid it project failure 2017

Wednesday 4 January 2017

Copyright Copyright ©© 2017 My Perfect-IT Ltd All rights reserved7 2017 My Perfect-IT Ltd All rights reserved7 11

Ron Sheldrick CEO My Perfect-IT Limited www.myperfect-it.co.uk

Reducing The Time Required To Perform Enterprise Wide Business AnalysisIdentifyingWhere Your Strategic Business Objectives Need To Be Adjusted Or AugmentedAligning Your IT Strategy With Your Amended Business StrategyGeneratingComprehensive Plans For Delivering The Identified Changes Or Additions

Pi Project Initiative

A Unique Application That TacklesThe Challenge Of The Digital Age Head On by:

Copyright Copyright ©© 2017 My Perfect-IT Ltd All rights reserved 2017 My Perfect-IT Ltd All rights reserved

http://www.myperfect-it.co.uk/


Copyright Copyright ©© 2017 My Perfect-IT Ltd All rights reserved 2017 My Perfect-IT Ltd All rights reserved 22

The Business DreamThe Business Dream

SALES UPSALES UP COSTS DOWNCOSTS DOWN PROFITS UPPROFITS UP PRODUCTIVE STAFFPRODUCTIVE STAFF SATISFIED CUSTOMERSSATISFIED CUSTOMERS HAPPY INVESTORSHAPPY INVESTORS ACTUALS MEET FORECASTSACTUALS MEET FORECASTS

CONTROLCONTROL


Copyright Copyright ©© 2017 My Perfect-IT Ltd All rights reserved 2017 My Perfect-IT Ltd All rights reserved33

CONTROLCONTROL

The ability to do ORDINARY thingsThe ability to do ORDINARY thingsIn an EXTRAORDINARY wayIn an EXTRAORDINARY way

ConsistentlyConsistentlyPredictablyPredictablyEffectivelyEffectivelyDay after Day After DayDay after Day After Day



How do we know we’re In Control?How do we know we’re In Control?

INFORMATION = CONTROLINFORMATION = CONTROLIn the modern Business WorldIn the modern Business World

Is provided by TECHNOLOGYIs provided by TECHNOLOGYComputers, Laptops, Tablets, Mobile, Phones ….Computers, Laptops, Tablets, Mobile, Phones ….SystemsSystemsApplicationsApplicationsSoftwareSoftwareDataDataCommunicationCommunication

Is needed by EVERYONEIs needed by EVERYONEIs the MAJOR contributor to successIs the MAJOR contributor to success

We are now living the DIGITAL AGEWe are now living the DIGITAL AGE



Information = PowerInformation = Power

The World is now totally data drivenThe World is now totally data driven Data that becomes useful INFORMATIONData that becomes useful INFORMATION

When you have the right resources When you have the right resources correctlycorrectly deployed deployedThat affects and reflects every business processThat affects and reflects every business processThat can and should support every business decisionThat can and should support every business decisionThat gives you competitive business advantageThat gives you competitive business advantageThat helps you to adapt to business changeThat helps you to adapt to business changeThat helps you comply easily with regulationThat helps you comply easily with regulation



““We have the Technology”We have the Technology”

We've seen the Marketing, Met the Salesman, We've seen the Marketing, Met the Salesman, Done the Deals, Implemented the SolutionsDone the Deals, Implemented the Solutions

Information virtually “Off the Shelf”Information virtually “Off the Shelf” MS Office (Word, Spreadsheets….)MS Office (Word, Spreadsheets….) SOASOA ERPERP CRMCRM Data WarehousingData Warehousing Business IntelligenceBusiness Intelligence ScorecardsScorecards DashboardsDashboards LAN WAN MOBILE EMAIL WEBSITE …….LAN WAN MOBILE EMAIL WEBSITE …….

DONEDONE



We now have systems and apps for everythingWe now have systems and apps for everything BUT we are still NOT in CONTROL !BUT we are still NOT in CONTROL ! WHY ?WHY ?

We just implemented technology for each separate problemWe just implemented technology for each separate problem We needed systems and apps so we bought themWe needed systems and apps so we bought them Now most of our time is spent interpreting results and re keying Now most of our time is spent interpreting results and re keying

data.. USABLE INFORMATION - NOT???data.. USABLE INFORMATION - NOT??? Didn’t Didn’t AnalyseAnalyse what OUR Business needs actually are…. what OUR Business needs actually are….

or create a related strategy & plans….involve our or create a related strategy & plans….involve our personnel….integrate the solutionspersonnel….integrate the solutions

Forgot that technology is just one of the links in the successful Forgot that technology is just one of the links in the successful business chain…NOT A SEPARATE ENTITYbusiness chain…NOT A SEPARATE ENTITY

Now we have systems and data silos everywhereNow we have systems and data silos everywhere It’s a MESS, it’s getting worse by the day, it’s out of controlIt’s a MESS, it’s getting worse by the day, it’s out of control

BUT !!BUT !!



The results of losing Control

BCS (Chartered Institute for IT) - European Survey - 214 major companies surveyed

“Only one in eight information technology projects can be considered truly successful”

In a single year “the cost of IT project failure across the European Union was €142 billion “

INNOTAS USA – Global Survey of 300 Major Corporations “Over 50% of companies surveyed reported IT Project failures in previous 12

months” INTELLITRENDS USA - Survey of 300 major Corporations

• 48% reported daily performance issues • 75% reported that the frequency of failures isn’t decreasing• 51% reported a major failure within the past 4 to 12 months• 81% indicated the same failure has occurred multiple times

• AVERAGE COST OF FAILURE WAS A STAGGERING $10.8 million



Excuses For Doing Nothing To Solve The ProblemExcuses For Doing Nothing To Solve The Problem

““We’ve can't afford it”We’ve can't afford it”““We don’t have the time”We don’t have the time”““We can manage”We can manage”““We can do it next year”We can do it next year”““We’ve survived before”We’ve survived before”……………………



No market awareness, e.g. pricingNo market awareness, e.g. pricing Inability to react & change quicklyInability to react & change quicklyCompetitors take your customersCompetitors take your customersSales dropSales dropCosts go up Costs go up Profits dropProfits dropForecasts are inaccurateForecasts are inaccurateShare price dropsShare price dropsKey personnel leaveKey personnel leaveYou go out of business or get acquiredYou go out of business or get acquired

The results of Doing NothingThe results of Doing Nothing


Copyright Copyright ©© 2017 My Perfect-IT Ltd All rights reserved7 2017 My Perfect-IT Ltd All rights reserved7

Paradigm Shift

All Enterprises are facing a major challenge where the velocity of business change has increased exponentially due mainly to the Internet, Social Media and the massive increase in competition.

As a result of this paradigm shift and its effect on the available Time to Market an alarming and increasing number of I.T. projects are being classified as failures.



Why conventional approaches no longer workWhy conventional approaches no longer work Many things to doMany things to do

Each will spawn sub projectsEach will spawn sub projects Will need to be definedWill need to be defined

Need more & more Need more & more resources to keep upresources to keep up

External consultantsExternal consultants Speed of Business Change acceleratingSpeed of Business Change accelerating

Not enough Not enough TIMETIME to to Re-evaluate Re-evaluate

How are we doing How are we doing PlanPlan

How can we ImproveHow can we Improve ImplementImplement

Give us the information we Give us the information we needneed



Oh Yes and then there’s Outsourcing !Oh Yes and then there’s Outsourcing !

Was a Great IdeaWas a Great IdeaOutsource IT Outsource IT

Reduce local IT Reduce local IT WorkforceWorkforce

Reduce Operational Reduce Operational CostsCosts

Problem SolvedProblem Solved



Outsourcing RealityOutsourcing Reality

They’ve raised their prices They’ve raised their prices Communication is impossibleCommunication is impossibleAny simple change takes Any simple change takes

monthsmonthsWe have NO control and very We have NO control and very

little useful information being little useful information being delivereddelivered



Insourcing ?Insourcing ?

Need to recruit IT workers Need to recruit IT workers (especially (especially analysts/planners)analysts/planners)

Big Time delaysBig Time delaysOverall outsourcing has Overall outsourcing has

probably cost us more probably cost us more money than doing nothingmoney than doing nothing



Panic Over -There is a Better WayPanic Over -There is a Better Way

Take a Top Down – Bottom Up approachTake a Top Down – Bottom Up approachStrategyStrategyPlanningPlanningProcessesProcessesTechnologyTechnologyPeoplePeople

Involve everyoneInvolve everyoneREDISCOVER then Adjust then ImproveREDISCOVER then Adjust then ImproveRAPID assessment for Mergers & AcquisitionsRAPID assessment for Mergers & AcquisitionsCan even help with Insourcing Can even help with Insourcing (if you outsourced )(if you outsourced )

No Broken Links



The Solution – The Solution – PiPi Your virtual information management team

Who Will Identify where you areDefine where you need to beShow you exactly what to doShow YOU exactly how to do itSupport continuous improvement

QUANTUM LEAP - Thinking & Technology To save you both time and money To help you keep up with Business Change and

Technology Pi is a rapid process – 2 to 3 days to get

recommendations Gives you back TIME



QuestionnairesQuestionnaires

ANSWER EASY QUESTIONSANSWER EASY QUESTIONSABOUT YOUR BUSINESSABOUT YOUR BUSINESS

90% of these Only require Yes/No answers90% of these Only require Yes/No answers

Simplicity Simplicity

Pi is a RAPID processPi is a RAPID process



QuestionnairesQuestionnaires

ProcessesProcesses

Objectives Objectives & Goals& Goals

PerformancePerformance

TechnologyTechnology

PeoplePeople

Examine Your Business To Establish Where You AreExamine Your Business To Establish Where You Are

• Across the OrganisationAcross the Organisation

• Confirm Understanding of HowConfirm Understanding of How• You are performingYou are performing• You workYou work

• Create your Baseline PositionCreate your Baseline Position

• Engage Your StaffEngage Your Staff

Vertical MarketVertical Market

Discovery




ProcessesProcesses

ACTIVITY BASED COSTINGACTIVITY BASED COSTINGACCOUNTINGACCOUNTINGACQUISITIONSACQUISITIONSASSEMBLY ASSEMBLY ASSET MANAGEMENTASSET MANAGEMENTBALANCED SCORECARDBALANCED SCORECARDBENCHMARKINGBENCHMARKINGBILLING BUDGETBILLING BUDGETCALIBRATIONCALIBRATIONCALL CENTERSCALL CENTERSCHARITYCHARITYCOMPLAINT HANDLINGCOMPLAINT HANDLINGCONFIGURATION CONFIGURATION MANAGEMENTMANAGEMENTCONTRACTINGCONTRACTINGCOST CONTROLSCOST CONTROLSCOST MEASURINGCOST MEASURINGCREATIVITYCREATIVITYCREDIT MANAGEMENT CREDIT MANAGEMENT CUSTOMER - CUSTOMER - REQUIREMENTS REQUIREMENTS CUSTOMER - CUSTOMER - SATISFACTION SATISFACTION CUSTOMER - SERVICE CUSTOMER - SERVICE CUSTOMER - TRAINING CUSTOMER - TRAINING DEBT COLLECTIONDEBT COLLECTIONDELIVERY DELIVERY DIRECT MAIL DIRECT MAIL DISASTER RECOVERYDISASTER RECOVERYDISTRIBUTION DISTRIBUTION DOCUMENT CONTROLDOCUMENT CONTROLDONATINGDONATINGEMERGENCY EMERGENCY PREPARATIONPREPARATIONEMPLOYEE - ATTENDANCE EMPLOYEE - ATTENDANCE

EMPLOYEE - BENEFITSEMPLOYEE - BENEFITSEMPLOYEE - COMMUNICATION EMPLOYEE - COMMUNICATION EMPLOYEE - COMPENSATIONEMPLOYEE - COMPENSATIONEMPLOYEE - DEVELOPMENTEMPLOYEE - DEVELOPMENTEMPLOYEE - EVALUATION EMPLOYEE - EVALUATION EMPLOYEE - INCENTIVE EMPLOYEE - INCENTIVE PROGRAMSPROGRAMSEMPLOYEE - RECOGNITIONEMPLOYEE - RECOGNITIONEMPLOYEE - RECRUITING EMPLOYEE - RECRUITING EMPLOYEE - RETENTION / EMPLOYEE - RETENTION / TURNOVER TURNOVER EMPLOYEE - SATISFACTIONEMPLOYEE - SATISFACTIONEMPLOYEE - SUGGESTIONS EMPLOYEE - SUGGESTIONS EMPLOYEE - TRAINING EMPLOYEE - TRAINING ENGINEERING ENGINEERING ENVIRONMENTENVIRONMENTEXTERNAL COMMUNICATIONSEXTERNAL COMMUNICATIONSFACILITY MANAGEMENT FACILITY MANAGEMENT FAILURE ANALYSIS FAILURE ANALYSIS FAILURE MEASURINGFAILURE MEASURINGFAILURE MONITORINGFAILURE MONITORINGFINANCE FINANCE FLEET MANAGEMENT FLEET MANAGEMENT FRANCHISINGFRANCHISINGFREIGHTFREIGHTHEALTH & SAFETYHEALTH & SAFETYHELP DESKSHELP DESKSHUMAN RESOURCES HUMAN RESOURCES INFORMATION MANAGEMENTINFORMATION MANAGEMENTINFORMATION SYSTEMS & INFORMATION SYSTEMS & TECHNOLOGYTECHNOLOGYINNOVATIONINNOVATIONINSPECTIONINSPECTIONINTERNAL COMMUNICATIONSINTERNAL COMMUNICATIONS

INTERNSHIPINTERNSHIPINVENTORY MANAGEMENT INVENTORY MANAGEMENT ISO ISO KNOWLEDGE KNOWLEDGE MANAGEMENTMANAGEMENTLEADERSHIPLEADERSHIPLOGISTICSLOGISTICSLOSS MANAGEMENT LOSS MANAGEMENT SECURITY MANAGEMENT SECURITY MANAGEMENT MAINTENANCE MAINTENANCE MANAGEMENTMANAGEMENTMANUFACTURINGMANUFACTURINGMARKETING MARKETING MATERIAL MANAGEMENTMATERIAL MANAGEMENTMENTORINGMENTORINGMERGERSMERGERSOPERATIONSOPERATIONSORDER FULFILLMENTORDER FULFILLMENTORDER PROCESSINGORDER PROCESSINGOUTSOURCING OUTSOURCING PAYROLL PAYROLL PERFORMANCE PERFORMANCE IMPROVEMENTIMPROVEMENTPERFORMANCE PERFORMANCE MEASUREMENTMEASUREMENTPLANNING PLANNING POLICYPOLICYPROCESS IMPROVEMENTPROCESS IMPROVEMENTPROCESS MANAGEMENT PROCESS MANAGEMENT PROCUREMENTPROCUREMENTPRODUCT DELIVERY PRODUCT DELIVERY PRODUCT DESIGN PRODUCT DESIGN PRODUCT DEVELOPMENTPRODUCT DEVELOPMENTPRODUCT MANAGEMENT PRODUCT MANAGEMENT

PROJECT MANAGEMENT PROJECT MANAGEMENT PUBLIC RELATIONSPUBLIC RELATIONSPURCHASINGPURCHASINGQUALITY QUALITY QUALITY ASSURANCEQUALITY ASSURANCEQUALITY IMPROVEMENTQUALITY IMPROVEMENTRECORDS MANAGEMENTRECORDS MANAGEMENTRECYCLING RECYCLING REENGINEERINGREENGINEERINGREFURBISHING REFURBISHING REGULATIONS REGULATIONS REPAIR REPAIR RELIABILITY RELIABILITY RESEARCH & RESEARCH & DEVELOPMENTDEVELOPMENTRESTORATIONRESTORATIONRISK MANAGEMENTRISK MANAGEMENTSALES SALES SECURITY SECURITY SELF DIRECTED TEAMS SELF DIRECTED TEAMS SERVICE SERVICE SERVICE DELIVERYSERVICE DELIVERYSTEWARDSHIPSTEWARDSHIPSTAFFING STAFFING STRATEGIC PLANNINGSTRATEGIC PLANNINGSUPPLIER MANAGEMENTSUPPLIER MANAGEMENTTELECOMMUTING TELECOMMUTING TESTING TESTING VENDOR RELATIONSVENDOR RELATIONSVOLUNTEERINGVOLUNTEERINGWAREHOUSINGWAREHOUSINGWARRANTYWARRANTYWASTE MANAGEMENTWASTE MANAGEMENTWORKFORCE DIVERSITYWORKFORCE DIVERSITY

QuestionnaireQuestionnaire

Discovery “Which Processes Work Well and which don’t ” ”




Objectives Objectives & Goals& Goals KPIsKPIs

SALESSALES PROFITSPROFITS COSTSCOSTS

Market ShareMarket ShareEmployeeEmployeeProductivityProductivity

CustomerCustomerSatisfactionSatisfaction


Discovery “Your Current Desires”









Discovery “How You are Performing”






Discovery “How, What & Where Technology supports you and where it doesn’t ” ”

ERP

CRM

Sales & Marketing

Internet

HR

Analytics

Operations

Finance &Admin




Discovery “Understand your People”

PeoplePeople

• Numbers by Function (Business Unit)Numbers by Function (Business Unit)• Business UnderstandingBusiness Understanding• IT Buy InIT Buy In• IT SkillsIT Skills• CollaborationCollaboration• Attrition RatesAttrition Rates





Discovery - Pi AnalysesProcessesProcesses




PeoplePeople


Pi is a RAPID processPi is a RAPID processFactors in your Business Priorities



ProcessesProcesses




PeoplePeople

Information Information CapabilityCapability


Discovery - Pi Calculates




Discovery - Pi OutputsProcessesProcesses




PeoplePeople


AS ISAS IS

StrategyStrategy

Route mapRoute map

ProjectsProjects





ProcessesProcesses




PeoplePeople


ProcessesProcesses




PeoplePeople

AS ISAS IS

TO BETO BEStrategyStrategy

Route mapRoute map

ProjectsProjects


Pi Provides Your Detailed Solution




StrategyStrategy

Route mapRoute map

ProjectsProjects






SCORECARDSCORECARDInformation Information CapabilityCapability

PiPi Information Capability




Pi Definition of “New Direction” with Measures

StrategyStrategy

Objectives Objectives & Goals& Goals KPIsKPIs




MEASURESMEASURES

MEASURESMEASURES

ME

AS

UR

ES

ME

AS

UR

ES M

EA

SU

RE

SM

EA

SU

RE

S




Broken down into Easily Deliverable Initiatives (Projects)Broken down into Easily Deliverable Initiatives (Projects)

Pi Master Delivery Plan

Route mapRoute map

ProjectsProjects




ProjectsProjectsPeople

Enablement

Finance

Operations

Sales & Marketing

ITInfrastructure

INTEGRATED PROJECTS - PEOPLE, PROCESSES & TECHNOLOGYINTEGRATED PROJECTS - PEOPLE, PROCESSES & TECHNOLOGY

Pi Delivering the Solution



ProcessesProcesses




PeoplePeople


ProcessesProcesses




PeoplePeople

AS ISAS IS

TO BETO BEStrategyStrategy

Route mapRoute map

ProjectsProjects



REVIEW - ADAPT - IMPROVEREVIEW - ADAPT - IMPROVE



Outputs

Information Capability GraphInformation Strategy ReportInformation Route Map ReportInformation Projects ReportInformation Gaps ReportIn total some 140 Reports



Pi Outputs - Information Capability Graph



Pi Outputs - Information Strategy Report

Executive SummaryCurrent Position &

RecommendationsInformation Capability,

Business Processes, Goals, KPIs Business Performance, Technology, People and Priorities



Pi Outputs - Information Route Map Report

Summary Recommendations - Information Projects to be undertaken

Technical Applications and Business Processes

Detailed Training Requirements - By Department

All Costs and Resources Forecast



Pi Outputs - Information Projects Report

Detailed Recommendations - All Projects to be undertaken

Technical Applications and Business Processes Projects

Plans, Time scales, Costs and Resources identified



Pi Outputs - Information Gaps Report

Identification of Information Gaps

Across Business Areas



Pi Outputs – Resource Refinement

Resource Usage & Cost

Combinations of OWN and / or External Staff

Rates & Salaries used to calculate estimated project costs



Continuous Improvement / Advantage

1. Answer ALL the Questionnaires2. Run the Analysis3. Run the Reports4. Implement the Recommendations5 .Review the Results6. Update the Questionnaires

7. Repeat steps 2 - 6



DAYS NOT MONTHS

It would take a team of ‘A’ Grade IT Consultants at LEAST 6 MONTHS to achieve the same results that Pi achieves in 2 TO 3 DAYS

It’s a NO BRAINER – Investment in Pi is probably the best decision you will make in your career

Don’t delay – your competitors are already thinking the same



Pi The BenefitsPerforms Comprehensive AnalysisPerforms Comprehensive AnalysisAll the areas of your business related to information - not just ITAll the areas of your business related to information - not just IT

Saves TimeSaves TimeDramatically reduces the time required to perform AnalysisDramatically reduces the time required to perform Analysis

Reduces CostReduces CostUtilises your own staff and knowledge - no external resourcesUtilises your own staff and knowledge - no external resources

Relates to your BusinessRelates to your BusinessUnbiased recommendationsUnbiased recommendations based on your unique situationbased on your unique situation

Returns Control to youReturns Control to youIdentifies all projects required - both Long and Short-term prioritiesIdentifies all projects required - both Long and Short-term priorities

Mitigates RiskMitigates RiskIdentifies information gaps that can lead to errors being madeIdentifies information gaps that can lead to errors being made

Involves and Empowers PeopleInvolves and Empowers PeopleFosters collaboration, increases productivity, can reduce attritionFosters collaboration, increases productivity, can reduce attrition

Supports Continuous ImprovementSupports Continuous ImprovementProvides a solid foundation for iterative information improvementProvides a solid foundation for iterative information improvement

Optimises your Information CapabilityOptimises your Information CapabilityMaximises the effectiveness of your InformationMaximises the effectiveness of your Information



PiPi – The Future – The Future

Pi Pi will always be up to date with will always be up to date with The latest innovations in and changes toThe latest innovations in and changes to

TechnologyTechnologyWays of conducting businessWays of conducting business

Pi Pi will continually extend its functionality to meet will continually extend its functionality to meet Customer needs to ensure that you STAY IN Customer needs to ensure that you STAY IN CONTROLCONTROL


Copyright Copyright ©© 2017 My Perfect-IT Ltd All rights reserved 2017 My Perfect-IT Ltd All rights reserved4848

Ron Sheldrick CEO My Perfect-IT Limited www.myperfect-it.co.uk

Reducing The Time Required To Perform Enterprise Wide Business AnalysisIdentifyingWhere Your Strategic Business Objectives Need To Be Adjusted Or AugmentedAligning Your IT Strategy With Your Amended Business StrategyGeneratingComprehensive Plans For Delivering The Identified Changes Or Additions

Pi Project Initiative

A Unique Application That TacklesThe Challenge Of The Digital Age Head On by:


http://www.myperfect-it.co.uk/



[email protected] +44(0) 7791 606 880or +44(0) 1706 872 730

mailto:[email protected]