avoid f*cking up your company culture by david niu of tinypulse - sic2014
DESCRIPTION
Culture is the ultimate competitive advantage. Companies like Zappos and HubSpot leverage it to attract and retain the best employees. But it’s also not accidental. It’s a very intentional, continuous investment. Learn best practices and tips for creating an awesome company culture that acts as a magnet to recruit and retain A+ talent for your organization.TRANSCRIPT
SIC 2014
Avoid F*cking Up Your Company
CultureDavid NiuFounderdavid@
TINYhr.com@TINYhr
START OF JOURNEY
MBA
Strategy Marketing Product Finance Logistics
1st COMPANY AS FOUNDER Raising $$$
Hiring Product-Market Fit Marketing Raising $$$ to
Avoid Death
FOUNDER JOURNEY
NetConversions 1999 - 2005-Dropped out of Wharton MBA-Raised $1MM+-Sold to “AQNT” in 2004
BuddyTV 2005 - Present-Raised $10MM+-Director on Board
TINYhr 2012 - Present
MIRROR MIRROR ON THE WALL…
CRAZY -OR- WISH I COULD
CAREERCATION
CAREERCATION GOALS
Learnings Along the Way
CULTURE ORGANIC, LIKE GARDEN
NO BREAKROOM POSTER
MANAGEMENT TRANSPARENCY
RECOGNITION
COMMITMENT & PATIENCE
Practical Tips to Create and / or Focus on Culture
VALUES
TINYhr VALUES AND WHYD elight customers
E lect and spread positivityL ead with solutions and embrace changeI ncrease communication with transparencyG o the extra mile with passionH old oneself accountable "Big Freedom = Big Accountability"T reasure culture and freedom…we’ll hire, fire, make decisions, give Cheers, and train “role play situations” to live these values daily and in all we do.
MISSION AND VISION “NORTH STAR”
Mission
Why we exists as an organization?
“To make employees happier”
Vision
???
Ari Weinzweig of Zingerman’s Deli
ANONYMITY
K.I.S.S.
Scale, binary, open-end Less is more (3 in
baseline and 1 ongoing) Avoid survey creep Higher response rates
for employees Actionable for
management
EMPLOYEE SURVEY BEST PRACTICES
Scale Questions On a scale of 1-10, how happy
are you at work? On a scale of 1-10, how would
you rate the match between your personal values and the organization’s values?
On a scale of 1 to 10, how likely do you see yourself working here in one year?
Binary Questions With eyes closed and fingers
crossed, can you recite your organization's vision, mission, and cultural values?
Has a supervisor given you any recognition in the past two weeks?
Is your promotion and career path clear to you?
EMPLOYEE SURVEY BEST PRACTICES CONTINUED
Open-Ended If you would give notice and leave
our organization, what would your primary reason be?
What is your favorite memory of working here so far and how did it make you feel?
Who is your organization’s MVP and why?
Suggestions Give people the opportunity to
provide additional feedback Usually at the start of surveys,
you’ll get more than expected
REMINDERS
WHAT NOT WHO
ENGAGE
MEASURE TO IMPROVE
THANK YOU FOR JOINING OUR MISSION
“Nobody can go back and start a new beginning, but anyone can start today and make a new ending.” –Maria RobinsonDavid Niu
Founderdavid@
TINYhr.com@TINYhr