aviation project sadananda

8/6/2019 Aviation Project Sadananda

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British Airways

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AVIATION PROJECT

Submitted by

Sadokpam Sadananda Singh

AHMD VI

Sri Sanskar School Of Etiquette And Career Dev School


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Acknowledgement:

I have a great pleasure to present the aviation project on British Airways. This project covers

only basic information. Apart from the extensive coverage, I collected only brief information on

history, logo, slogan, uniform, seat configuration travel classes and others.

I also express my sincere gratitude to Malini maam and friends for their useful suggestions and

kind co-operation.

Contents: page

1. Introduction 3

2. History 3

3. Head office 4

4. Logo of the British Airways 4

5. Slogans of British Airways 4

6. Uniforms of British Airways 5

7. Destinations 6

8. Fleet 7

9. Seat configuration 8

10. Travel classes 11

11. Flight deals and special offers 14

12. Lounge locations 18

13. Safety and security measures 18


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Introduction:

British Airways (BA) is the flag carrierairline of the United Kingdom which is based and

headquartered in Waterside, near its main hub at London Heathrow Airport. British Airways

operates a second hub at GatwickAirport and a third hub, served through its fully ownedsubsidiary, BA CityFlyer, at London City Airport. British Airways is a founding member of

the oneworld airline alliance, along with American Airlines, Cathay Pacific, Qantas and the

now defunct Canadian Airlines. The alliance has since grown to become the third largest

airline alliance afterSkyTeam and Star Alliance. British Airways' parent company

International Airlines Group is listed on the London Stock Exchange and is a constituent of

the FTSE 100 Index.

History

British Airways (BA) was created in 1974, when BOAC and BEA managements were

combined under the newly formed British Airways Board.British Airways was one of

only two airlines, the other being Air France, to operate

the supersonic airliner Aerospatiale-BAC Concorde, inaugurating the world's first

supersonic passenger service in January 1976 from London Heathrow to Bahrain. In

1981, the airline was instructed to prepare for privatisation by

the Conservative government leading to the appointment ofSir John King, later Lord

King, as Chairman with the goal of bringing the airline back into profitability. The flag

carrier was privatised and was floated on the London Stock Exchange in February1987 by the Conservative government.. In September 1998, British Airways, along

with American Airlines, Cathay Pacific Airways, Qantas and the now

defunct Canadian Airlines, agreed to form the oneworld airline alliance in order to

better compete with the growing Star Alliance members. Oneworld began operations

on 1 February 1999 and has since grown to include 11 carriers with 2 pending and has

become one of the largest airline alliances in the world, behind only SkyTea.In January

2008, BA unveiled its new subsidiary OpenSkies which takes advantage of the

liberalisation of transatlantic traffic rights between Europe and the United States. In July

2010, British Airways received permission from the European regulators of aviation,

the European Commission, to merge with Spanish carrier, Iberia, and to co-ordinate

with American Airlineson fares and scheduling for transatlantic routes British Airways

ceased trading on the London Stock Exchange on 21 January 2011, after nearly 24

years as a constituent of the FTSE 100 index.


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On 4 October 2010, British Airways unveiled one of its last Boeing 757s (G-CPET) in a

'retro' livery, to celebrate the retirement of the 757 fleet after 27 years. The 757s were

retired from commercial service on 30 October 2010. However, the Retro-Jet (G-CPET)

flew her last passenger flight on Saturday, 6 November as a charity "round routed" trip

from LHR to LHR. This flight was open to staff and their families, with all proceeds going

to British Airways joint venture with Comic Relief, Flying Start.

Head office:British Airways has its head office, Waterside, in Harmondsworth, London Borough of

Hillingdon, England. Waterside was completed in June 1998 to replace British Airways'

previous head office, Speedbird House, on the grounds of London Heathrow

Airport. This former headquarters was sometimes nicknamed the "Birdseed House".

Logo of British Airways:

Slogans ofBritish Airways:

Well take more care of you. (1970s)

Well take good care of you. Fly the flag. (1970s)

The worlds favourite airline

(dates confirmed by BA).(1983)

British Airways. To fly. To serve.

It's theWay we make you feel.(1999)

The way to fly.

(attacked by LH as being too similar to their slogan).(2004)

Upgrade to British Airways.(2008)


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British Airways flight attendants' uniform since the 1950s:

The uniform of British Airways flight attendants has changed a plenty in the last half-century.

1950s 1960s 1970s 1980s 1990s


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New uniform takes to the skies:

The uniform, created by leading British fashion designer Julien Macdonald and worn by over

25,000 British Airways staff worldwide, including flight crew, cabin crew, dispatchers and

check-in agents, will be rolled out in the Middle East from this month.

"Our uniform is one of the most powerful symbols of the British Airways brand andit is important that our staff feel proud to wear it on the ground and in the air."said, Steve Harrison, British Airways Area manager, Middle East, North Africa andCentral Asia. "The new uniform is successful at reinforcing our identity -professional, reassuring and proudly British - a quality brand that is recognisable

around the world."

Destinations

British Airways serves nearly 150 destinations, including six domestic. It is one of

only ten carriers to fly to all six permanently inhabited continents (the nine other

carriers are Delta, Emirates, Korean Air, Malaysia Airlines, Qantas, Qatar

Airways, Singapore Airlines, South African Airways and United Airlines.


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Fleet:

The British Airways fleet includes the following aircraft in October 2010:

British Airways Fleet

AircraftIn Service Orders Passengers

BaseF J W M Total

Airbus A318 2 0 32 0 32 LCY

Airbus A319 33 0 0 0 132 132 LHR

0 15 0 129 144 LGW

Airbus A320-200 41 30 15 0 137 152

LHR0 0 0 156 156

Airbus A321-200 11 0 15 0 169 184

LHR0 0 0 188 188

Airbus A380-800 12 TBA LHR

Boeing 737400 19 13 132 145 LGW

Boeing 747400 57 14 70 30 177 291

LHR14 52 36 227 329

Boeing 767-300ER 21 0 24 24 144 192 LHR0 26 0 221 247

Boeing 777200 3 17 48 24 127 216 LHR

Boeing 777-200ER 43 14 48 40 127 229 LHR

0 48 24 214 286 LGW

Boeing 777-300ER 3 3 14 56 44 183 297 LHR

Boeing 7878 8 0 42 51 90 183 LHR

Boeing 7879 16 TBA LHR

Total 233 42


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Types of configuration of British Airways:

These are representative of the seating configuration, but may vary according to

aircraft.

The particular travel classseat maps:

First

Club World

Club World London City

Club Europe

World Traveller Plus

World Traveller

Euro Traveller

UK Domestic

First seat maps

y

All First seats are accessible for customers withreduced mobility.

y These seats have moveable armrests.

First seat maps


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Club World seat maps:

y All Club World seats are accessible for customers with

reduced mobility.

Club world seat maps

Club World London City seat map:

Club world London city maps

y Club World London City is our Business Class

only service, with just 32 seats on board, flying

between London City and New York JFK.

y It is, in short, the most productive way for you to

travel Business Class between the heart of

London and New York.


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Club Europe seat maps:


y Emergency exit row.

World Traveller Plus seat maps:


World Traveller seat maps:


Club Europe seat map

World traveller plus seat maps


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Euro Traveller seat maps:


y Emergency exit row.

UK Domestic seat maps:

1. These seats have moveable armrests.

2. Emergency exit row.

Travel classes:

y First class.

y Business class.

y Premium economy class.

World traveller seat map

Euro traveller seat map

UK domestic seat maps


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y Economy class.

First class

First class offers exceptional comfort and refined surroundings. Relax in your

suite and let our dedicated crew attend to your every request. From the

moment you check in to the moment you land at your destination, first delivers

all your travel essentials in a seamless, exemplary and quintessentially British

manner.

Business class

Club World

Club World long haul business class is designed around you. Whether youre

travelling for business or pleasure, youll enjoy lounge access, unparalleled

comfort, privacy and a menu inspired by some of the worlds top chefs,

ensuring you arrive refreshed and ready for the day ahead.

Club World London City

Club World London City is our Business Class only service, flying between

London City and New York JFK, with just 32 seats on board. Minimise yourairport travel time and check-in times whilst maximizing your productivity on

board.

OpenSkies - Biz Bed

Sleep soundly in our 180 flat bed in an intimate cabin with only 12 seats. Sip fine wines, savor freshly preparedmeals and arrive fully rested to start your day. Experience more comfort, privacy and personalized service all for

much less than typical business class fares.


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OpenSkies - Biz Seat

Get the best value in business class and stretch out in roomy, comfortable

seats that recline 140. Enjoy plenty of legroom with 52" of seat pitch in acabin with only 72 seats. Universal power outlets and personal entertainmentsystems are available at every seat. Cut costs, not comfort.

Club Europe

Club Europe short haul business class provides the space you need towork, sleep or relax. Enjoy lounge access and more space on board, so

whether youre travelling on business or for pleasure you can make the

most of your time.

Premium economy class

World Traveller Plus

Make your trip that little bit more special by travelling premium economy

in our World Traveller Plus cabin, on long haul flights. Enjoy added extras,privacy, relaxation and expert service, ensuring you arrive at your

destination in better shape to enjoy your holiday or start a days work.

Economy class

World Traveller

World Traveller long haul economy flights give you comfortable surroundings,friendly service, complimentary food and a free bar service - all for a price

thats within your budget.


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Euro Traveller

On Euro Traveller short haul economy class flights, expect valuefor money, complimentary food and a free bar service.

UK Domestic

When you travel within the UK we offer you full-

service, value for money flights. Whether youretravelling for business or leisure enjoy frequent,

reliable flights to centrally located UK airports.

Flight deals and special offers - British Airways

y Flight Offers.

y Top Holiday Offers.

y Top Hotel Offers.

y Top Car Rental Offers.

y Credit Card.

y Executive Club Offers.


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At the airport

y Checking in.

y

Lounges.y Safety and security.

Checking in

There are four ways you can check in for your British Airways flight; online

at ba.com; on your internet enabled mobile phone; at an airport kiosk; or at

a British Airways check-in desk.

y Check-in times.

y Check in on ba.com from 24 hours before your flight.

y Mobile check-in.

y Check yourself in at an airport kiosk.

y Disability and special assistance.

y Passport orID check.

y Baggage to check in.

y Go through airport security on time.

Lounges:

Unwind in ourlounges

Whether you want to catch up on work before you travel, enjoy a snack or simply unwind, you'll find an area in one

of our lounges to relax away from the busy airport environment.

y Help yourself to complimentary food and beverages, including a selection of fine wines from around the world.

y If you have work to do, or want to keep in touch with the world in general, wireless broadband and

complimentary PCs are available in most British Airways lounges.

y Wireless broadband provided by BT Open zone is free in all British Airways UK lounges. Agreements with localproviders have now been negotiated in many lounges outside of the UK to enable us to offer free wireless

broadband. However in some airports there will be a charge.

y Enjoy a complimentary treatment in the Elemis Travel Spa when travelling in First or Club World or if you are aGold Executive Club member travelling on a long haul flight (at selected locations).

y Dine before you fly on selected flights so that you can maximise your sleep on-board.


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Lounges:y First

y Galleries

y Terraces

y Arrivals

y Elemis Travel Spa

First lounges

Exclusively foryou

First lounges provide a sanctuary away from the

outside world. Deep, luxurious furnitureupholstered in rich velvets and classic tailored

herringbone provides you with an elegant andwelcoming environment to spend your time as you

wish.

Our complimentary Work & Entertainment Zones offer internet access, printers, copiers, and fax machines to allow

you to work before you fly.

Pre-flight Dining

As a First customer you can enjoy waiter served dining inthe lounge, before your flight, giving you maximum sleep

time on board. Pre-flight Dining is available on flightsdeparting from London Heathrow after 8pm and on

selected overnight flights from New York JFK, Newark,Philadelphia, Washington, Toronto, Chicago and Boston

departing from 6pm local time.

Galleries lounges

Taking their inspiration from the finest boutique hotels around the world, whilst

incorporating a unique British heritage, Galleries lounges offer the ultimate in luxury

for our First and Club World customers. Galleries lounges are available worldwide,

including the flagship Galleries lounges complex at London Heathrow Terminal 5 and

Terminal 3.


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We continuously work closely with governments and relevant authorities

around the world to monitor and implement the security measures we havein place, and our policy is in full compliance with all regulatory

requirements.

As one of the worlds largest international airlines we have experience in

meeting this task in many destinations around the world. We take our

commitment to delivering a safe and secure operation seriously indeed, and

would not fly to a location unless we felt it was safe and secure to do so.

British Airways security measures:

We spend more than 100 million a year on security measures, which

include:

y screening of flying crew and ground staff

y participation with government and airport screening of passengers and

cabin baggage

y extra hand baggage and customer searches at the gate

y baggage and passenger reconciliation

y security controls for cargo, courier material, mail and catering

y searches and guarding of aircraft

y a team of trained security auditors who carry out security checksworldwide

y CCTV systems on all of our aircraft so the pilot can see who is outside thecabin door

y 100% x-ray screening of checked baggage worldwide

y installation of reinforced, bulletproof cockpit doors on all our fleet

y security training for all airport and flying staff

y background and criminal checks of all flying and ground staff


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