A/IATIONLABOL'FT

GFTOL'P

At is a specialiseri a tian b*ur h and r*crul e*t canlpany opc tingin Aus lta, e a nd and Asra" ALG has an e erienced recruitment andaccount rnanagernent am rleriicated fa pravirling a sa and con'tpliant groundservices rk rc€. rn the ouiset Al has focused very s ngly on compllanceacross all sectars af a tian ta ens{r high stan rds in wu anship and safety.As a provider of aviati*n p*rsan{l*i m air* {t cleaners and ba gag* handl*rsta llcenc*d en ineers and chnicalservices *ngineers, ALS unCers nds the

quir*nents af ail cust*merc involveC in a tror:, As a provider of a ft supparts f{ ta bath legacy anC law cost alrfines AL unCers n the tmpor nce of quali{y

and on tim* perfarmance.

Clients we support includeo Qantas

o Jetstar

o QDS

o Virgin Blue

o Virgin Tech

o V Australia

o Air New Zealand Group

o Boeing

o BAE systems

o Hawker Pacific

o Vietnam Airlines

o John Holland

Our visionTo provide the most compliant recruitment and on-hireservices to meet and exceed customer expectationsat a competitive price.

A/IATIONi:r' LAB(oUFIGFTOIJP

Quality Management SystemsQuality underpins everything we do at Aviation Labour

Group and all of our off ices are fully accreditedto the international quality management StandardISO 9001:2OOB. Our recruitment managers have

experience in the aviation market and are skilled in

recruitment and selection methods. Our ISO QualityManagement System certif ication enables ourbusiness to operate in a high performing professional

environment to deliver extra value to our customers.

Company attributesAviation Labour Group has a current databasewith over 5,500 personnel available in locations

throughout Australia, N ew Zealand and Asia with

a range of suitable qualifications, These include

skilled and semi skilled candidates suitable for all

ground services and aircraft maintenance operations,As a specialised aviation on-hire and recruitment

company, ALG has the right candidates for the job

with the highest standards of industry experience and

compliance. This is a point of difference compared to

generalist stream recruitment agencies who develop

one system across all industries and fail to addressthe needs of the aviation industry. ALG have been adedicated aviation business for many years assisting

customers with manpower requirements by providinglabour solutions specif ic to their ground services and

maintenance needs.

The extent of our ground servicespersonnel cover the following roles:

Ramp Serviceso Baggage handling

o Aircraft cleaning

o Cabin cleaning

o Aircraft loading and unloading

o Aircraft marshalling

o Aircraft push back and towing

o Aircraft receipt and dispatch

o Baggage make-up/breakdown

o Baggage loading and unloading

o Baggage re-location

o Cargo handling (receipt, packaging, loading andunloading)

. Ground service equipment maintenance

o Aircraft toilet/Potable water servicing

Customer Service

o Assisting passengers with special needs

o Baggage tracing

o Boarding gate passport reconciliation

o Crew transport

o Load control

. Operating departure control systems

o Passenger check-in Domestic and lnternational

. Passport control

o Security profiling

o Service Desk

o Ticketing

o VIP handling

o Administrative staff

Safety and complianceALG has a dedicated workplace health and safetymanager and accredited rehabilitation and return towork co-ordinator who controls all safety concernsfor the company nation wide. Our OHS policy is

constantly reviewed to keep up to date with all

legislative changes for each state and territory. ALG

insures all employees against any injuries that may

occur in the work place and goes to lengths to ensure

that employees are fully inducted and aware of thesafety requirements in all working conditions.

7

ALG trainingWe are able to offer our customers fully trained staffin all aspects of aviation ground services. ALG has

a fully equipped and established training centre to

ensure all candidates are aptitude tested and fullyprepared for the workforce. The aviation trainingcentre is based at Tullamarine Airport, and trainingservices are offered to customers throughoutAustralia.

The ALG recruitment processALG has a rigorous recruitment process to sourcethe right ground services employee for the right job.

Employees go through a selection process from themoment they register with us, where our experiencedrecruiters can specify the roles that each candidateis suitable for. lt is a pillar of our quality managementsystem to ensure recruitment processes arestringently followed.

1. Database search and pre-screening

The f irst part of the recruitment system is to searchon our extensive database for the right candidate forthe position. This is part of our pre-screening process

where the candidates' background is matched to theopen position.

2. Recruitment sessions

These sessions are used to pre-screen candidatesin groups to give an overview of the position, what isrequired and the safety aspects. From this point thecandidate expresses his/her interest in the position

and we give further information about the recruitmentprocess.

3. lnterviewing

lnterviews are arranged for candidates who havesuccessfully past the pre-screening stage and therecruitment session.

4. Reference checking

The candidate(s) will be reference checked againstinformation given in his/her resume.

5. Aptitude testing

Candidates would then have to pass an Aptitude Test

based on the position requirements.

6. Medical/Drug testing

All relevant medical and drug testing would then becarried out as per the requirements of the client.

7. lnductions

Inductions would be carried out for the successfulapplicants. At the conclusion of induction, thecasual employee will have a sound grasp of theirrole, behavioural expectations, performancelevels and employment contract. During inductiontheir documentation is reviewed and all relevantinformation is conf irmed.

8. Training

All candidates approved to start work will then berequired to undertake the necessary training sessionsorganised by authorised ALG trainers.

Operational and supportmanagement teamOur Ground Handling division consists of accountmanagers, trainers and a team of dedicatedrecruiters. With a strong relationship with all majorairlines in Australia, ALG understands the importanceof compliance and considers all aircraft ground

handlers to be an important part of any operation andthat standards of compliance must be a strong focus.

ALG management teamALG has a focused and experience managementteam in the fields of aviation and recruitment. We have

a dedicated team of account managers, recruitersand trainers.

Organisational strengths. All staff working for ALG are covered by:

- Public liability insurance valued at

AUD$20,000,000

- Working Parties liability AUD$10,000,000

- Product and Grounding liability AUD$10,000,000.

. Recruitment software (Fast Track) an advancedcandidate placement system to quickly place theright candidate to the open position.

o Capable, committed and f lexible staff whounderstand customer needs.

o ALG recruitment and management staff contactable24hrs a day, to action any requests at minimalnotice,

o Flexible working hours to meet individual job

req u irements.

o Minimal administration costs.

Professional memberships and networks

!nsurance

QBE Aviation Limited Australia12-14 O'Connell Street Sydney NSW 2000

Legal Support

Cooper Grace Ward Lawyers

Level 21 400 George Street Brisbane QLD 4000

Accounting Support

PKF Chartered Accountants & Business advisersLevel 14 140 William Street Melbourne VIC 3000

Associations and Membership

Recruitment & ConsultingServices Association Ltd (RCSA)

Collins St Melbourne

ALG holds certification ISO

9001 :2000. Quality managementsystem.

Australian lndustry & DefenceNetwork

Recognised supplier to theAustralian Department ofDefence