June 2016 | Page 1

Avery Dennison RBIS SOP - General IPPS label printing

For IPPS Vendors / Factories

June 2016

June 2016 | Page 2

Important Users are advised to follow this procedure to print labels and maintain the printer in good condition. Users should contact Avery Dennison as soon as possible if anomalies are found. Though responsible parties would resolve any issue upon request, Avery Dennison shall not be liable for direct, indirect, or consequential damages, costs, expenses, lost profits, or lost savings resulting from labels printed with incorrect information, in poor quality, delivered late, or with any issue leads to failure, which may or may not be applied on the products or shipped to customers. This is the responsibility of the users to check the labels before use, and report problems proactively.

June 2016 | Page 3

Table of Content Important ............................................................................................................... 2 Table of Content ................................................................................................... 3 1.0 Introduction ..................................................................................................... 4

1.1 Purpose ....................................................................................................... 4 1.2 Scope .......................................................................................................... 4 1.3 Applicable user ............................................................................................ 4

2.0 Requirement ................................................................................................... 5 2.1 Printing Requirement ................................................................................... 5 2.2 Recommendation ........................................................................................ 5

3.0 Standard Operation Procedure of IPPS label printing ..................................... 6 3.1 Before Live PO printing ............................................................................... 6 3.2 Live PO printing ........................................................................................... 6 3.3 Barcode checking ........................................................................................ 6 3.4 Daily Maintenance after printing ................................................................. 8

4.0 Common Printing Issue ................................................................................... 9 5.0 Factory Maintenance Log Sheet ................................................................... 12 6.0 Supplementary guide for IPPS factories ....................................................... 13

6.1 Printing supply handling ............................................................................ 13 6.2 Consumable parts warranty....................................................................... 13 6.3 On-Site Warranty Service .......................................................................... 13

Appendix - Contacts ............................................................................................ 14

June 2016 | Page 4

1.0 Introduction 1.1 Purpose The aim of this document is to guide the users on proper use and maintenance of Avery Dennison printers and supply materials to print the labels with UPC barcode in good quality 1.2 Scope This is the user guide for factories / vendors on how to set-up and maintain the printer to print label in-plant (IPPS) 1.3 Applicable user The applicable users are:

Any vendor or factory that have installed Avery Dennison’s printer.

June 2016 | Page 5

2.0 Requirement 2.1 Printing Requirement This section describes the requirements for in-plant printing labels.

Inplant Printing Checklist (for General) 20160229.doc

2.2 Recommendation It is highly recommended that creating a reference sample sheet to indicate what the acceptable label looks like. By referring to the samples, user can easily determine whether the produced label meets the standard requirement. Below is an example with the printer settings and materials used.

June 2016 | Page 6

3.0 Standard Operation Procedure of IPPS label printing 3.1 Before live PO printing User should clean the print head before printing to make sure there is no residual on the print head. Fail to do will make the residual accumulated on the print head and shorten of print head life. Users should print test PO/labels before printing first live order everyday, to ensure the printer is working properly. From the test label, it could be determined if any adjustment is required such as contrast, printing position and cut position, or there is any issue on the printer, such as print head bad dot, wrinkle of ribbon. Please refer to the 4.0 Common Printing Issue for details. 3.2 Live PO printing Users should check if they are using the desired format and data before printing using the preview function. If there is any problem or users do not know whether they are using the correct formats and data, please contact Avery Dennison software support team, email: software.support@ap.averydennison.com Print some amount of labels to check printed product quality during printing. Referring to sample book, see whether it is required to do any adjustment and then go ahead for mass production if no problem is found. 3.3 Barcode checking If there is barcode printed on the label, users should use the handle barcode scanner to perform checking the barcode readability. There are two ways to identify if it is readable

1) Using the inline verifier on printer if purchased and enable live verifying function.

June 2016 | Page 7

With the Inline verifier once the barcode cannot be verified or the barcode grading is lower than the requirement, the printer will stop and prompt the verifying barcode error. Stop printing and check the possible reasons of why the barcode cannot be scanned. Refer to 4.0 Common Printing Issue or contact local Avery Dennison for assistance if required.

2) Source an offline handheld scanner / CCD scanner to verify barcode on the printed label

Handheld scanner

CCD scanner connected to PC with notepad

Scanning intervals: EACH BATCH LINE of a PO should be scanned a minimum of 2 times, at the START OF A BATCH (first label printed) and at the END OF A BATCH (last labels printed). If large quantities are to be printed, > 1000, we recommend that a barcode check be carried out every 500 labels. If it is not able to scan the barcode, stop printing and check the possible reasons of why the barcode cannot be scanned. Refer to 4.0 Common Printing Issue or contact local Avery Dennison for assistance if required.

June 2016 | Page 8

3.4 Daily Maintenance after printing Users are suggested performing daily maintenance after printing Print Head Maintenance after printing. If labels printed with voids or bad dot

found, clean the print head. Replace print head if cleaning does not work. Note: After replace print head, print some test samples before printing, adjust

contrast and pressure if necessary. Cutter Maintenance. Recommend using SAE30 lubricate the blades per week.

Replace cutter if can’t work smoothly or can’t cut totally. Roller Maintenance. Check and clean any dust / residual ink on the rollers

every day before printing. Recommend lubrication on the bearing, the bushing between two rollers per month.

Sensor Maintenance. Dust and paper scrap are bad for sensor performance,

so use dry cotton or swab for cleaning sensor. CAUTION: AVERY DENNISON recommends Master Cleaning Kit # 05921341K for use in cleaning print heads. 1. Before cleaning any part of your AVERY DENNISON printers, turn off the power to the printer. 2. To avoid damaging the print head, wear the anti-static wrist strap (which must be in contact with the skin and be tight). Be sure the button on the strap comes into direct contact with your skin. 3. Fasten the clip end of the anti-static wrist strap to a metal portion of printer (usually the stacker) to prevent static from your skin from entering the print station. 4. Wear anti-static gloves at all times when handling a print head to prevent oils from your hands from contaminating the print head. While wearing the gloves, remove the cotton or Velcro pad from the package. 5. After 2 to 4 hours of continuous use: Apply a liberal amount of alcohol to a cotton pad and rub firmly across the print line of the print head several times to remove any build-up of ink, dust, dirt or debris. Wait a few minutes for the alcohol to evaporate, and resume printing. 6. After 8 hours of use: Apply a liberal amount of alcohol to the loop side of a Velcro pad and rub firmly across the print line of the print head several times to remove any build-up of ink, dust, dirt or debris. Wait a few minutes for the alcohol to evaporate, and resume printing. 7. Clean the print rollers and auxiliary feed rollers with alcohol and a cotton pad to remove any ink, dust or dirt build-up.

June 2016 | Page 9

8. Clean sensors with a dry cotton or foam swab.

4.0 Common Printing Issue Printing Issue type Root Cause Solution

1. A line appear on labels, sometimes happened from label to label

Residual on the roller Clean the roller Residual on the print head

Clean the print head

Defective of print head Replace the print head

Printing Issue type Root Cause Solution

2. Unclear, bad printing quality

Contrast issue Adjust the contrast Head pressure is not enough

Increase head pressure

Roller issue Clean the roller Replace the roller

Contact Avery Dennison if it is not sure the reason

June 2016 | Page 10

Printing Issue type Root Cause Solution

3. Voids found on label randomly

Ribbon wrinkle Make sure ink load is correct and locked well. The ribbon should cover the label. Adjust tension, pressure of print head

Ribbon motor not running smooth

Check ink rewind rollers motor

Contact Avery Dennison support team

Printing Issue type Root Cause Solution

4. Blank straight lines / area, or missing line appear on labels

Bad dots on the print head

Replace the print head

June 2016 | Page 11

Printing Issue type Root Cause Solution

5. Printed label out of the machine before cutter.

Label inside the cutter blocked

Remove the label inside

Label cannot be cut Replace the cutter

June 2016 | Page 12

5.0 Factory Maintenance Log Sheet

- Print and fill out the maintenance log sheet for any parts replacement done by factory technician or Avery Dennison engineer.

Log sheet - IPPS label printing v1.1_EN.xlsx

- Operator can refer to the “Checking Inches printed IPPS printer” to record

the printing inches whenever the print head replaced; the difference between the 2 recorded inches of last and current print head change is the usage of the current print head.

Checking Inches printed for IPPS printer.doc

June 2016 | Page 13

6.0 Supplementary guide for IPPS factories 6.1 Printing supply handling Use of Supplies – Only genuine Avery Dennison supplies are recommended for use in Avery Dennison products. Product service that is required as a result of the use of non-Avery Dennison supplies is not covered by the limited warranty. Storage environment for the supply kits and printed labels:

- Temperature: 21-25 Deg C; Relative Humidity: 45% - 55%.

- Unused ribbon rolls and label base rolls to be stored in original wrapper out of direct sunlight

6.2 Consumable parts warranty The thermal printhead is covered by a prorated limited warranty which depends on printer and label type; details please refer to document of Basic Warranty of different IPPS printer model. Moreover it is only covered within the six (6) months of use. We will take the warranty whichever occurs first. 6.3 On-Site Warranty Service The limited warranty is a depot warranty. To receive on-site warranty service, the customer should join our service contract and refer to service contract for terms and charges. The customer will pay inbound transportation charges and Avery Dennison will pay return ground transportation charges to correct defects in material and workmanship during the applicable limited warranty period

June 2016 | Page 14

Appendix - Contacts For D2Comm and general data issues, you may contact Avery Dennison software support team below. Name Title Email

Software Support Team

Software.Support@ap.averydennison.com

Order Delivery For ordering issues, please contact your corresponding Avery Dennison customer service team.

Printing issue For issues with PCMate or printer, please contact your Avery Dennison local service engineers.

Others For the rest of the issues, please contact your Avery Dennison sales representatives. IPPS Business - Sales Team Calvin Ng Email: CalvinHY.Ng@ap.averydennison.com