avery culture-of-responsibility-rally on14
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@ChristopherAver
7 Things Execu6ve Leaders Can Do Today to Cra< a Culture of
Responsibility
Execu6ve Day #RallyOn14
Christopher Avery CEO Partnerwerks
@ChristopherAver
7 Things Execu6ve Leaders Can Do Today To Cra< a Culture of Responsibility
Learn a proven approach and tool set for cra<ing a thriving culture of personal and shared responsibility -‐-‐ a culture that will pull Agile and Lean thinking up and out through the organiza6on. Agile doesn't deliver well without widespread ownership behavior. Personal and shared responsibility, widely demonstrated throughout the enterprise, provides the essen6al context and lubricant for agility. Things hum. The return on responsibility is significant, not just on self-‐organizing, engagement and happiness, but on performance and innova6on too. It is an amazing accelerator. Trying to develop such a culture boQom-‐up meets significant resistance beyond the development teams. And the resistance almost always wins, thus thwar6ng complete enterprise adop6on and transforma6on. This problem is widespread. However, such a culture can be cra<ed top-‐down, organically (i.e., naturally, person-‐by-‐person without force), and rapidly. Indeed, senior execu6ve leaders who have successfully cra<ed such a culture see it as their highest priority and most sa6sfying accomplishment. Come learn why and how you can make this impact too.
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1. Know Why
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The Return On Responsibility
thecro.com/files/Coverstory.pdf
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TAXES ↓ Produc6vity ↓ ︎ Morale Slow Responses Missed Deadlines Poor Quality DIVIDENDS Deliver ↑ Confidence ↑ Trust ↑ Morale ↑ Cust. Sa6sfac6on ↑ Quality ↑ Innova6on
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Accountability
Responsibility
Role
Personal
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Accountability is
Vertical How we managed before complexity
…and s6ll the dominant mental model
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How anything REAL gets done in a complex world
And the mental models are young
Responsibility is Horizontal
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Credible Threat
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Credible Trust & Commitment
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Them Us
Scarcity
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Expansive
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Extrinsic
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Intrinsic
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Deterministic, Linear
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Adaptive, Empirical
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Traditional Accountability Mindset
Results you care about most
Results they care about most
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Shared Responsibility Mindset
Results you care about Most
Results they care about Most
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When Accountability > Responsibility
Unhappy People
Low Performance
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When Responsibility > Accountability
Happy People
Amazing Performance
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R/A (Responsibility over
Accountability)
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2. Know How
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Go Direct
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JUSTIFY LAY BLAME
SHAME
RESPONSIBILITY OBLIGATION
QUIT
DENIAL Problem!
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No growth occurs here
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3. Start With You
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Leaders Who Went First
Lynne Ellyn CIO
Steven Ambrose CIO
Tom Houdeshell CEO
Ryan Martens CTO
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#1 Impediment?
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Culture
(think “context”)
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Who creates the context?
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Executive Leadership
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For you @ Partnerwerks.com/rallyon
• Five Flawless Steps to Building a Strong Execu7ve Leadership Team
• Teamwork Is An Individual Skill -‐ Intro Chapter PDF • The Responsibility Process™ Overview Video • Tes6monials and Case Studies from Rally, DTE Energy, ATEK,
AMD, and more • And more
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4. Don’t Make it a THING
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Human Dynamics Before Mechanics
Scalable Behaviors
Not Scalable Processes
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The most effective organizational change is • Organic • Not Programmatic • From the Top • Person-to-Person • With Ease
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5. Recruit Partners
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The biggest problems are in the gaps between accountabilities
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Someone, anyone can take responsibility to confront the problem
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Others are inspired to share responsibility too
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A shared responsibility culture emerges
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6. Make it a Game
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Mental State We Are Opera>ng From
Count & Notes
RESPONSIBILITY -‐ “I’ll take that”
QUIT -‐ “Whatever”
OBLIGATION -‐ “Have to…”
SHAME -‐ “My fault”
JUSTIFY -‐ “Circumstances beyond control”
LAY BLAME -‐ “Their fault”
DENIAL -‐ “Is not”
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7. Get Help
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Growing Global Exper6se
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…and there is more (to The Responsibility Process)
than meets the eye.
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slideshare.net/christopheravery
ChristopherAvery.com/presentation-archive
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For you @ Partnerwerks.com/rallyon
• Report: Five Flawless Steps to Building a Strong Execu7ve Leadership Team
• Tes6monials and Case Studies from Rally, DTE Energy, ATEK, AMD, and more
• Teamwork Is An Individual Skill -‐ Intro Chapter PDF • The Responsibility Process™ Overview Video • And more
@ChristopherAver
@ChristopherAver
Christopher Avery For senior execu6ves, Christopher Avery solves problems of leadership, teamwork, change, and performance that persist even a<er adop6ng new structures, tools, and processes -‐-‐ and switching out people. His tools are powerful, proven, precise, and people-‐centric. They make leaders’ jobs easier. An applied organiza6on and leadership scien6st, Christopher wrote the 5-‐Star book Teamwork Is An Individual Skill for everyone who wants to be done with bad teams. FORTUNE magazine called it the only book on teamwork you need to read. He is the innovator behind The Responsibility Process™ and The Leadership Gi<™ Program with it’s growing global community of leaders. He is also the CEO of Partnerwerks Inc., the consul6ng firm that makes his innova6ons available to corpora6ons seeking sustainable change with measurable results enterprise-‐wide. Please welcome Christopher Avery.
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Partnerwerks.com