avaya proactive contact and syntelate: a powerful combination · can co-exist thereby providing you...
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Avaya Proactive Contact and Syntelate: a powerful combination
Reduced need for agent training
Syntelate offers:
Screen population with client data
Increased agent confidence
Fast, drag and drop screen and script creation
Screen pop on connected call
Minimized agent downtime
Avaya Proactive Contact is now available with the full range of award winning Syntelate desktop customization and call flow scripting options. This brings an outstanding blend of flexibility to the demands of the proactive customer contact environment. Deep integration of Syntelate with Avaya Proactive Contact ensures thecombined solution offers a compelling ROI.
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Timely presentation of up and cross sell opportunities
Accurate data capture and storage
The Syntelate agent desktop is available in both web browser and client server based formats thatcan co-exist thereby providing you with the ultimate flexibility in designing your contact centerstructure.
Syntelate allows you to focus on the customer, building loyalty with improved customer care and generate more revenue with dynamic marketing campaigns.
Since its initial launch as a stand-alone call center tool, Syntelate has experienced rapid adoption with clients in almost 20 countries, benefiting from the power and flexibility it provides.
Syntelate is available in a variety of languages and allows non-technical staff to rapidly createscreens and appropriately structured call flows to support agents handling inbound or outboundcalls. Syntelate also supports call and agentblending in the proactive contact environment allowing you to maximize leverage from your investment.
Syntelate’s GUI-based tools support rapid campaign creation with the added benefit that activecampaigns can be amended and tuned in real time, without the need for agent downtime. Withbrowser, traditional client server based and mixed-mode deployment options, Syntelate ensuresthat you run the contact center the way you want.
Customer service
Lead generation
Retentions
Fund raising
Collections
Market research
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Telesales and Telemarketing
Support and helpdesk provision
When used in conjunction with Avaya Proactive Contact, Syntelate boosts the productivity of the proactivecustomer contact center. By presenting agents with information and up/cross sell opportunities at the appropriate time, Syntelate can also significantly enhance agent effectiveness while reducing stress levels.
Outbound Predictive
Call & Agent Blending
Outbound Managed
Fund raising
Agent Owned Recall
Inbound
Job Switching & Linking
Syntelate provides access to a wide range of AvayaProactive Contact capabilities and specifically supports the following functionality:
Syntelate Designer
SyntelateSupervisor
SyntelateProactive Contact
WebAgent
SynelateWeb Agent
SynelateEnterprise
Agent
Avaya Proactive Contact and Syntelate: a powerful combinationContinued...
Syntelate consists of a single design tool which generates screens and call flow scripts that can be deployed across a range of agent desktop options.
Syntelate Proactive Contact WebAgent providespowerful browser based functionality at entry level price point. Syntelate WebAgent delivers enhanced functionality whilst still using browser-based deployment. Syntelate Enterprise Agent delivers theultimate range of Syntelate capabilities in a client server environment. Syntelate supports mixed deployment of Web and Enterprise Agent configurations, a unique capability providing you with maximum flexibility.
Syntelate operates in outbound, inbound and blended environments and is used by in-house and outsource contact centers involved in: