avaya™ interchangeb.pdf · every effort was made to ensure that the information in this book was...

Avaya™ InterchangeRelease 5.4Change Description and Upgrade Instructionsfor Interchange 5.4 to G54rfu+b

QPPCN# 1410B

Comcode 700281504Issue 1

May 2003

2003, Avaya Inc.All Rights Reserved, Printed in U.S.A.

NoticeEvery effort was made to ensure that the information in this book was com-plete and accurate at the time of printing. However, information is subject tochange.

Avaya Web PageThe World Wide Web home page for Avaya is http://www.avaya.com

Preventing Toll FraudToll Fraud is the unauthorized use of your telecommunications system by anunauthorized party (for example, a person who is not a corporate employee,agent, subcontractor, or working on your company’s behalf). Be aware thatthere is a risk of toll fraud associated with your system and that, if toll fraudoccurs, it can result in substantial additional charges for your telecommunica-tions services.

Avaya Fraud InterventionIf you suspect that you are being victimized by toll fraud and you need techni-cal assistance or support, call the Technical Service Center’s Toll Fraud Inter-vention Hotline at +1.800.643.2353.

Providing Telecommunications SecurityTelecommunications security of voice, data, and/or video communications isthe prevention of any type of intrusion to, that is, either unauthorized or mali-cious access to or use of, your company’s telecommunications equipment bysome party.

Your company’s “telecommunications equipment” includes both this Avayaproduct and any other voice/data/video equipment that could be accessed viathis Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcon-tractor, or a person working on your company’s behalf. Whereas, a “maliciousparty” is anyone, including someone who may be otherwise authorized, whoaccesses your telecommunications equipment with either malicious or mis-chievous intent.

Such intrusions may be either to/through synchronous (time-multiplexedand/or circuit-based) or asynchronous (character-, message-, or packet-based)equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)• Theft (such as, of intellectual property, financial assets, or toll-facility

access)• Eavesdropping (privacy invasions to humans)• Mischief (troubling, but apparently innocuous, tampering)• Harm (such as harmful tampering, data loss or alteration, regardless of

motive or intent)Be aware that there could be a risk of unauthorized intrusions associated withyour system and/or its networked equipment. Also realize that, if such an intru-sion should occur, it could result in a variety of losses to your company, includ-ing but not limited to, human/data privacy, intellectual property, materialassets, financial resources, labor costs, and/or legal costs).

Your Responsibility for Your Company’s Telecommunications SecurityThe final responsibility for securing both this system and its networked equip-ment rests with you — an Avaya customer’s system administrator, your tele-communications peers, and your managers. Base the fulfillment of yourresponsibility on acquired knowledge and resources from a variety of sourcesincluding but not limited to:

• Installation documents• System administration documents• Security documents

• Hardware-/software-based security tools• Shared information between you and your peers• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and yourpeers should carefully program and configure your:

• Avaya-provided telecommunications systems and their interfaces• Avaya-provided software applications, as well as their underlying hard-

ware/software platforms and interfaces• Any other equipment networked to your Avaya products

Federal Communications Commission StatementPart 15: Class A Statement. This equipment has been tested and found tocomply with the limits for a Class A digital device, pursuant to Part 15 of theFCC Rules. These limits are designed to provide reasonable protection againstharmful interference when the equipment is operated in a commercialenvironment. This equipment generates, uses, and can radiate radio-frequencyenergy and, if not installed and used in accordance with the instructions, couldcause harmful interference to radio communications. Operation of thisequipment in a residential area is likely to cause harmful interference, in whichcase the user will be required to correct the interference at his own expense.

TrademarksAll trademarks identified by ® and ™ are registered trademarks or trademarksrespectively, of Avaya Inc. All other trademarks are the property of theirrespective owners.

European Union Declaration of ConformityThe “CE” mark affixed to the equipment means that the equipment conformsto the referenced European Union (EU) Directives listed below:EMC Directive 89/336/EECLow-Voltage Directive73/23/EECFor more information on standards compliance, contact your local distributor.

CommentsTo comment on this document, send an e-mail messages to:[email protected]

Contents

iComcode 700281504

1 Introduction 1

2 What’s in This Chapter? 3

Changes and Issues Addressed in RFU+A (G54rfu+a) 3

Changes and Issues Addressed in RFU+B (G54rfu+b)5

Serenade Digital 5

Audix Digital 5

Interchange 5

VPIM 5

Alarms 6

Elists 6

Screens 6

Reports 7

3 What’s in This Chapter? 9

Upgrade Checklist 9

Required Software 10

1. Verifying Avaya InterchangeRelease Number 10

2. Rebooting the Avaya InterchangeSystem 12

3. Backing Up System and Voice Data 13

Successful Backup Verification 15

4. Stopping the Voice System 17

5. Removing Currently Installed Patches and RFUs 18

6. Installing the New RFU 19

7. Restarting the Voice System 21

8. Verifying the System Status 21

9. Verifying the RFU Installation 22

10. Checking the Alarm Log 23

11. Verifying That Messages AreBeing Sent 24

Avaya Interchange G54rfu+b Change Description and Upgrade Instructions

ii Comcode 700281504

Comcode 700281504 Issue 1 1

1Overview of AvayaInterchange 5.4 Remote FieldUpgrade RFU+B (G54rfu+b)

Introduction

This document describes:

! The changes and enhancements included with Avaya™Interchange 5.4 and Interchange 5.4 Remote Field UpdateRFU+B (G54rfu+b).

! The steps required to install Avaya Interchange 5.4 andInterchange 5.4 Remote Field Update RFU+B (G54rfu+b).

The following chapters are included in this document:

! Chapter 2, Avaya Interchange R5.4 Change Description:This chapter lists the issues addressed in Interchange 5.4Remote Field Update RFU+B (G54rfu+b).

! Chapter 3, Avaya Interchange 5.4 Remote Field UpdateRFU+B Software Upgrade Procedure: This chapterprovides instructions for upgrading Interchange 5.4 systemsto Remote Field Update RFU+B (G54rfu+b).

2 Issue 1Comcode 700281504


20Change Description

What’s in This Chapter?

This chapter lists the issues that are corrected by installing the Avaya™Interchange Release 5.4 Remote Field Update RFU+B (G54rfu+b).Because this Remote Field Update contains all of the enhancementsincluded previously in Avaya Interchange 5.4 Remote Field UpdateRFU+A (G54rfu+a), the issues addressed in RFU+A are included in thelist.

Changes and Issues Addressed in RFU+A(G54rfu+a)

Because G54rfu+b includes G54rfu+b, all of the issues addressed inG54rfu+a are listed here.

Avaya Interchange Release 5.4 complies with the VPIMv2 specification.This RFU includes changes to ensure seamless interoperability withNortel Meridian Mail with Net Gateway 1.1 and the Alcatel 4635 VPIMsystems. With this RFU, Interchange 5.4 has been successfully tested withthe following VPIM systems:

! 3COM NBX 100

! AccessLine Communications

! Alcatel 4635

! MS Exchange Server 2000

! Nortel Business Communications Manager (BCM)

Change Description


! Nortel CallPilot

! Nortel Meridian Mail with Net Gateway 1.1

! Nortel Norstar Voice Mail (NVM)

In addition to these VPIM changes, the RFU addresses the following twoissues:

System mailboxes being removed from Interchange. Using the“delete subscriber by range” feature, mailboxes 00...00 through0...10 can be deleted from the system. However, these mailboxes arereserved for the system and should not be deleted.

The system will now display an error message to the user stating thatthese mailboxes are reserved and cannot be deleted. This will preventproblems caused by the removal of system mailboxes needed by elists ormessages.

0000000001 Returns messages, such as “full mailbox” or “transmissionerror,” and similar failed message earcons need thismailbox. Without the mailbox the sender will not receivethese failed message earcons.

0000000002 Returns the original message back to the sender.

0000000003 Delivers Elist messages between Interchanges when anelist has the “Reply Enabled” field set to “no.”

0000000004 Delivers Elist messages to endpoints off the Interchangewhen an elist has the “Reply Enabled” field set to “no.”

Administration issues cause Major 3004 alarms. When a duplicateextension was encountered during delta updates, the maintenancelog entries were too vague to know what the problem was.

This problem is fixed by adding an entry in the Administrator Log whenthe error occurs. The entry explains that the problem is caused by aduplicate extension.

Change Description


Changes and Issues Addressed in RFU+B(G54rfu+b)

Serenade Digital

An issue between Interchange and Serenade Digital causedSerenade Digital remote machines to lock up at times, causing allmessaging activity to cease.

Fixes have been made to recover from such a lockup and allow normalprocessing of messages.

Messages marked with the return receipt option were getting stuckin the Interchange queue.

Fixes have been made to correct this problem.

Audix Digital

The Anet process was stopping and failing to recover.

Fixes have been made to prevent the Anet process from coming down.

Interchange

A process was using up resources without freeing them, causingthe system to get in a bad state.

Fixes have been made to free up resources after they have been used andstop this problem from occurring.

EAG warning message is not returned to sender across multipleInterchanges. Many error messages are not returned to senderacross multiple ICs. Multiple warnings/errors sometimes notreturned to sender if "Send Message for Warning?" set to 'n'.

Fixes have been made to address the EAG-related issues listed above.

VPIM

The vpimc process was core dumping.

Fixes have been made to the vpimc process to prevent it from coredumping.

Change Description


Interchange 5.4 was not working properly with the Access Linesystem. When a DSN comes back it contains a voice message thatwas getting discarded, thus creating an empty message.

Fixes were made so that the voice part is no longer discarded.

Interchange 5.4 was not working properly with certain VPIM systemswhen duplicate addresses were used. The message would not getsent; instead an empty message would be transmitted and errorswere logged.

Changed VPIM to handle duplicate addresses without any problems.

When sending messages from Octel Analog through theInterchange into an AccessLine voice mail system using VPIM, themessage time is wrong

Made changes to ensure the proper timestamp in the VPIM header.

Alarms

Issues were causing major NW and IC 3004 alarms, which resultedfrom ORA-0001, ORA-0600 and ORA-1458.

Fixes have been made to prevent the alarms.

Elists

Users were allowed to enter system mailboxes 00 through 10 as partof the permissions in the elist definition screen, which are reservedfor the system.

Fixes have been made so that the Enterprise List Definition screen willnot save mailboxes 00 through 10 in the permissions grid. If mailboxes 00through 10 are entered, they will be saved as 11 through 99.

Screens

When changing the number of AMIS nodes on the Feature OptionsForm Update screen, the user saw incorrect messages on thescreen.

Fixes have been made to display the correct messages when changing theAMIS nodes option.

Change Description


Reports

The network load report has incorrect data in the Average MessageLength field.

Fixes have been made to calculate the correct data for the AverageMessage Length field.

Change Description



30Upgrading to InterchangeR5.4 RFU+B

What’s in This Chapter?

This chapter describes the procedures for upgrading an Avaya™Interchange Release 5.4 system Interchange 5.4 RFU+B.

Upgrade Checklist

Table 3-1 provides a checklist for updating an existing Avaya InterchangeRelease 5.4 system with Avaya Interchange Release 5.4 RFU+B software.

Table 3-1. Avaya Interchange Release 5.4 Software Upgrade Checklist

(√) # Task Reference

1 Verify that the AvayaInterchange system is atRelease 5.4.11

1. Verifying Avaya Interchange ReleaseNumber.

2 Reboot the AvayaInterchange system.

2. Rebooting the Avaya InterchangeSystem

3 Back up the AvayaInterchange Release 5.4system.

3. Backing Up System and Voice Data.

4 Stop the Avaya InterchangeRelease 5.4 voice system.

4. Stopping the Voice System.

5 Remove any installedpatches and RFUs.

5. Removing Currently Installed Patchesand RFUs.

(1 of 2)

Upgrading to Interchange R5.4 RFU+B


Required Software

Before you begin the process to upgrade the Avaya Interchange toRelease 5.4 RFU+B, ensure you have the following software:

■ Cartridge tape labeled “J1P321TE-1-L213 5.4 AvayaInterchange R5.4 RFU+B (G54rfu+b)”

1. Verifying Avaya InterchangeRelease Number

Use the following procedure to determine if your system is at Release5.4.11.

To determine the release number of your system software, do thefollowing:

1. Log on to Interchange as craft.

6 Install the new software set. 6. Installing the New RFU.

7 Restart the AvayaInterchange 5.4 voicesystem.

7. Restarting the Voice System.

8 Verify the system status. 8. Verifying the System Status.

9 Verify the RFU issuccessfully installed.

9. Verifying the RFU Installation

10 Check the alarm log. 10. Checking the Alarm Log

11 Verify that the upgradedsystem is transmittingmessages.

11. Verifying That Messages Are BeingSent.

Table 3-1. Avaya Interchange Release 5.4 Software Upgrade Checklist

(√) # Task Reference

(2 of 2)



The system displays the INTUITY (TM) main menu.

Figure 3-1. Avaya Interchange Main Menu

2. Select

The system displays the View Installed Software window.

3. Select NextPage and verify that the version number is 5.4.11.

Note

If the release number is NOT 5.4.11, you need to firstupgrade the Interchange to that release.

If the release number is 5.4.11, proceed with the instructionsin this chapter. Your system is ready to be upgraded toRelease 5.4 RFU+B.

4. Press (Cancel) until you return to the Interchange MainMenu.

5. Continue with the next procedure, 2. Rebooting the AvayaInterchange System.

> View Installed Software

> System Verification

> Customer/Services Administration

F6



2. Rebooting the Avaya InterchangeSystem

It is recommended that you reboot the Interchange system to prepare forthe system backup.

To reboot the Avaya Interchange system, do the following:

1. Start at the Customer/Services Administration menu andselect

The system displays the following message:

Wait Time seconds (0-60):

2. Enter the number of seconds (between 0 and 60) until thesystem shuts down.

3. Press (Save).


Shutdown started.

When the system has shut down completely, the followingmessage is displayed on the screen:

The system is down.Press Ctrl-Alt-Del to reboot your computer.

4. Press to reboot the system.

5. Continue with the next procedure, 3. Backing Up System andVoice Data, to proceed with the upgrade.

> Shutdown System

> System Control

> System Management

F3

CONTROL ALT DEL



3. Backing Up System and Voice Data

! CAUTION:It is extremely important that you back up system andvoice data. The system backup is the customer’sresponsibility and should be performed before theinstaller arrives on site.

This backup takes approximately 2 hours to complete. The actual time isdetermined by the total number of subscribers and voice names on theInterchange database.

Note

The backup process shuts down the Interchangesystem for the duration of the backup. Once thebackup has been completed, Interchange restartsautomatically.

To initiate an on-demand backup, do the following:

1. Log on to the Interchange as craft.

2. From the Avaya Interchange Main Menu (Figure 3-1) select

The system displays the Backup window (Figure 3-2).

Figure 3-2. Backup Window

> Backup

> Backup/Restore




Note

The fields displayed on the Backup window arebased on your system’s configuration. Therefore,your window could look different from the exampleshown above.

3. Enter y in all fields.

4. Press (Save).

The system calculates the number of tapes needed anddisplays the following message:

the backup will need:x yy MB cartridge tape(s)

Note

x is the number of tapes needed, and yy is the sizeof the tapes needed.

Verify the whole backup tape(s) willdouble the amount of backup time.

Note

The system verifies the backup tape by readingback the entire set of data written to the tape duringthe backup process.

Do you want to verify tape(s)? (y/n)

5. Type n and press .

The system responds by displaying the following message:

Verify is set off

Then the system displays the following message:

Please insert a tape into the tape driveto back up tape 1.

Press <Enter> when tape is inserted.

Press <Esc> key to terminate the backup.

6. Insert the first cartridge tape in the tape drive.

Note

If you insert a tape that has not been initialized, thesystem displays the following message:

brand new tape(s) need to be initializedby usingFormat UNIX Floppy/Tape.

F3

ENTER



Press <Esc> and proceed to format thetapes.

7. Press .

If you are prompted for another tape, remove the current tapefrom the tape drive, label it with the current date and type ofbackup data on the tape, and then insert a new tape.

When the backup is complete, the system displays thefollowing message:

backup process has been completedsuccessfully.press any key to continue.

8. Press .

9. Press (Cancel) until you return to the Customer/ServicesAdministration menu.

10. Remove the tape.

11. Continue with the next procedure, Successful BackupVerification, to verify that the backup has been completedsuccessfully.

Successful Backup Verification

To verify that the backup was successful, do the following:

1. From the Customer/Services Administration menu select

ESCS

ENTER

F6

>Administrator’s Log

> Log Administration



The system displays the Administrator’s Log DisplaySelection screen (Figure 3-3).

Figure 3-3. Administrator’s Log Display Selection Screen

2. Enter today’s date in the Start Date field.

3. Press until you reach the Event ID field.

4. Enter BKRST001 in the Event ID field.

5. Press (Save).

The system displays the Administrator’s Log screen (Figure3-4).

Figure 3-4. Administrator’s Log Screen

TAB

F3

03/03/9804:00Backup process has been completed successfully



6. Verify that there is an entry with the current date and thefollowing text:

Backup process has been completedsuccessfully.


8. Continue with the next procedure, 4. Stopping the VoiceSystem.

4. Stopping the Voice System

You must stop the voice system before you can begin the upgrade.

Note: From this point, the upgrade takes approximately 20 minutes tocomplete.

To stop the voice system, do the following:

1. From the Customer/Services Administration menu select


Wait Time seconds (60-600):

2. Enter the number of seconds until the voice system stops.

3. Press (Save).

The system waits until all calls in progress disconnect beforestopping the voice system and then displays the followingmessage:

The Voice System has stopped.Press Enter to continue.

4. Press .

5. Press (Cancel) until you return to the Avaya InterchangeMain Menu.

F6

> Stop Voice System

> System Control

> System Management

F3

ENTER

F6



6. Continue with the next procedure, 5. Removing CurrentlyInstalled Patches and RFUs.

5. Removing Currently Installed Patchesand RFUs

Because RFU+B includes all previous patches and RFUs, you mustremove any patches and RFUs currently installed on the system beforeproceeding with the RFU+B installation. You must remove the patches inreverse order, followed by RFU+A, if installed. If no patches or RFUs arecurrently installed on the system, continue with the next procedure, 6.Installing the New Software Set or a New RFU.

To remove installed software patches and RFUs:

1. From the Avaya Interchange Main Menu select

The installed patches and RFUs are listed by packagenumber. Interchange patch numbering begins with G5411(such as G5411p+d), and the RFU numbering begins withG54rfu (such as G54rfu+a).

Note

Do not remove any Cornerstone or UnixWare patches.

2. Press Control + D, followed by the package numbers of theinstalled patches and rfu, starting with the highest number,separated by commas, and then press . For example:

9,8,7,6,5,4

You are prompted to confirm the removal of each package.

3. Press y and then to confirm each removal.

A message displays after each removal to confirm that theremoval was successful. When all of the packages areremoved, the Unix Managment menu displays.

4. Continue with the next procedure, 6. Installing the New RFU.

> Software Removal

> Unix Management


ENTER

CONTROL D ENTER

ENTER



6. Installing the New RFU

To install the new software set, you need the following cartridge tape:

■ Cartridge tape labeled “J1P321TE-1-L213 5.4 AvayaInterchange R5.4 RFU+B (G54rfu+b)”

1. Start at the Unix Management menu and select

The system displays the Software Install menu (Figure3-5).

Figure 3-5. Software Install Menu

2. Insert the tape labeled “J1P321TE-1-L213 5.4 AvayaInterchange R5.4 RFU+B (G54rfu+b)” in the tape drive.

Note

The letter “B” in RFU tape labels changes asRFUs are issued (for example, RFU+A, RFU+B,RFU+C, and so on)

3. Select Tape drive.


Insert a cartridge into Tape Drive 1.Type [go] when ready

or [q] to quit: (default: go)

4. Press .


Installation in progress. Do not removethe cartridge.

The following pkgs are available:1 Ixxrfu+x Remote Field

Update X for IPxx(486) 3.0-xx

> Software Install

ENTER



Select package(s) you wish to process (or‘all’ to process all packages). (default:all) [?,??,q]

! CAUTION:RFUs (Remote Field Updates) apply to aparticular software load. Avaya Interchangesoftware loads are labeled with the releasenumber such as 4.0-x or 5.0-x, where x is anumber such as 15 or 16. The RFU softwarecartridge tape lists x as IP15 or IP16.

If the RFU does not match the software loaded onthe Avaya Interchange system, do not load theRFU. Contact the remote maintenance center forassistance if you have a question about whetherthe RFU matches the system’s software load.

5. Press .

The system displays:

Processing of <Remote Field Update X forIPxx> is completed.

Insert a cartridge into Tape Drive 1.Type [go] when ready

or [q] to quit: (default: go)

6. Enter q.

7. Remove the tape labeled “J1P321TE-1-L213 5.4 AvayaInterchange R5.4 RFU+B (G54rfu+b)” from the tape drive.

The Unix Management Menu displays.

8. Press (Cancel) until you return to the System Managementmenu.

9. Continue with the next procedure, 7. Restart the VoiceSystem.

ENTER

F6



7. Restarting the Voice System

To restart the voice system, do the following:

1. From the System Management menu select

2. When prompted, select Acknowledge.

The voice system is restarted. When the voice system hasrestarted, the System Control menu displays.


4. Continue with the next procedure, 8. Verify System Status.

8. Verifying the System Status

To verify the system status, do the following:

1. From the Customer/Services Administration menu select:

2. The system status window displays. Verify that Networkingis up and that the Voice System is up.

The System Verification menu displays.


4. Continue with the next procedure, 9. Verifying the RFUInstallation.

> Start Voice System

> System Control

F6

> Verify System Status


F6



9. Verifying the RFU Installation

To verify the RFU installation, do the following:


The system displays the View Installed Softwarewindow ( Figure 3-6).

Figure 3-6. Sample View Installed Software Window

2. Press Next Page.

3. Locate the RFU title to verify that the RFU is installed.


5. Continue with the next procedure, 10. Checking the AlarmLog.

> View Installed Software


F6



10. Checking the Alarm Log

To confirm whether the new Interchange software packages wereinstalled successfully, do the following:


The system displays the Alarm Log Display Selection screen(Figure 3-7).

Figure 3-7. Alarm Log Display Selection Screen

2. Press until you reach the Start Date field and then entertoday’s date.

3. Press (Save).

> Alarm Log

> Log Administration

TAB

F3



The system displays the Alarm Log (Figure 3-8) withinformation for your system.

Figure 3-8. Alarm Log Screen

Note

If there are no alarms, this log is blank.

4. Confirm that there are no active alarms.

If active alarms exist, contact your remote support center.

5. Press (Cancel) until you return to the Avaya InterchangeMain Menu (Figure 3-1).

6. Contintue with the next procedure, 11. Verifying ThatMessages Are Being Sent.

11. Verifying That Messages AreBeing Sent

To verify that messages are being properly sent, do the following:

1. Enlist the customer’s help in sending voice mail messagesfrom a messaging system that is networked through theAvaya Intuity Interchange system to mailboxes on severalother networked systems.

2. Enlist the customer’s help to check that the receivingmailboxes can correctly access the messages.

F6

avaya™ interchangeb.pdf · every effort was made to ensure that the information in this book was...

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