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Avaya Audio ConsoleRelease 5.0 User Guide

04-602196Release 5.0August 2007

Issue 1

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Avaya Audio Console User Guide for Release 5.0 August 2007 3

Chapter 1: Introduction to the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . 5Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Contacting Avaya . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2: Introduction to Avaya Audio Console . . . . . . . . . . . . . . . . . . . . 9Avaya Audio Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Logging on to Avaya Audio Console . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 3: Viewing Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Participant List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Viewing the Participant List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Sorting the Participant List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Example 1: Sorting According to Muted Status . . . . . . . . . . . . . . . . . 17Example 2: Sorting According to Name . . . . . . . . . . . . . . . . . . . . . 18

Printing the Participant List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Saving the Participant List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Editing Participant Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Viewing Details Associated with the Conference . . . . . . . . . . . . . . . . . . 20Modifying Participant List Page Size . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 4: Managing Live Conferences . . . . . . . . . . . . . . . . . . . . . . . . . 23Accessing the Avaya Audio Console. . . . . . . . . . . . . . . . . . . . . . . . . 24Placing Participants on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Muting Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Returning a Participant to a Conference . . . . . . . . . . . . . . . . . . . . . . . 27Bringing a Participant into a Sub Conference . . . . . . . . . . . . . . . . . . . . 28Returning a Participant from a Sub Conference. . . . . . . . . . . . . . . . . . . 29Dialing Out to a New Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Dialing Out to a Participant from a Dial List . . . . . . . . . . . . . . . . . . . . . 31Disconnecting a Participant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Locking and Unlocking the Conference . . . . . . . . . . . . . . . . . . . . . . . 33Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Pausing Conference Recording . . . . . . . . . . . . . . . . . . . . . . . . . 34Stopping Conference Recording . . . . . . . . . . . . . . . . . . . . . . . . . 35

Logging Off the Avaya Audio Console . . . . . . . . . . . . . . . . . . . . . . . . 35

Contents

Contents

4 Avaya Audio Console User Guide for Release 5.0 August 2007

Selecting all Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Deselecting all Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chapter 5: Troubleshooting Avaya Audio Console . . . . . . . . . . . . . . . . . . . 39Dialogs are not Displaying Correctly . . . . . . . . . . . . . . . . . . . . . . . . . 39The Browser Screen is Flickering . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41


Chapter 1: Introduction to the Manual

This chapter describes the purpose of the Avaya Audio Console User Guide. It also describes the intended audience and outlines the layout of the manual. Lastly, it lists various ways of contacting Avaya. It contains the following sections:

● Purpose

● Audience

● Related Information

● Organization

● Contacting Avaya

PurposeThe Avaya Audio Console User Guide describes the Avaya Audio Console application for the Avaya ACS 500/1100 platform. Avaya Audio Console is a Web-based application that enables Moderators to graphically view and manage a display of unattended conferences.

Moderators are conference organizers who have special DTMF privileges to facilitate their role as conference chairperson. Unattended conferences are conferences which are not managed by Operators. Unattended conferences are managed by Moderators.

Using the Avaya Audio Console, Moderators can:

● Dial out from conferences,

● Mute Participants

● Place Participants on hold

● Disconnect Participants

● Place Participants in a sub conference

● Enable lecture mode

● Lock conferences

● Record conferences

This manual describes the steps involved in each of these tasks.

Avaya has produced the Avaya Audio Console User Guide for conference Moderators. Avaya has aimed the manual at a non-technical audience and requires no specialist background knowledge.



AudienceAvaya has aimed this manual at a non-technical audience. You require no specialist background knowledge.

Related InformationModerators can also access Avaya Audio Console usage information by clicking the Online Help option available on the Avaya Audio Console interface. The Avaya Audio Console Online Help describes the tasks involved in conference moderation. It also contains descriptions of some of the specialist terminology.

Avaya Audio Console System Administrators can access administration information in the Avaya Audio Console Customization Guide. The Avaya Audio Console Online Help also describes the various customization tasks.

OrganizationThis manual is organized as follows:

Section Description

Introduction to Avaya Audio Console on page 9 This chapter introduces the Avaya Audio Console application. It outlines the main features and describes how to log on to Avaya Audio Console.

Viewing Participants on page 15 This chapter describes the Avaya Audio Console Participant List. It describes how to view, sort, print, and save the Participant List. It also describes how to edit Participant details. Lastly, it describes how to modify the Participant List page size.

Contacting Avaya


Contacting Avaya

Managing Live Conferences on page 23 This chapter describes how to manage live conferences online using the Avaya Audio Console. During conferences, Moderators can dynamically dial out to Participants, place Participants in a sub conference, mute all (or selected) Participants, disconnect Participants, lock a conference, manage recording, and so on. This chapter describes each of these tasks.

Troubleshooting Avaya Audio Console on page 39 This chapter describes some common issues that can arise when running Avaya Audio Console. It contains the following sections:

Section Description

Telephone +1-877-742-8351+1-877-742-8352

Web site http://www.avaya.com/support

US and Canada Technical Support +1-800-366-5469+1-978-552-6300E-mail: [email protected]: +1-978-552-6220

International Technical Support +1-978-552-6220+353-1-207-5667 (CS700/CS780)+353-1-207-5666 (CS7000)E-mail: [email protected]

International Meeting Exchange Technical Support E-mail: [email protected]


Chapter 2: Introduction to Avaya Audio Console

This chapter introduces the Avaya Audio Console application. It outlines the main features and describes how to log on to Avaya Audio Console.

This chapter contains the following sections:

● Avaya Audio Console

● Logging on to Avaya Audio Console

Avaya Audio ConsoleAvaya Audio Console is a Web-based application that enables Moderators to control conferences in real time by displaying a visual representation of the conference.

Operators use Avaya BridgeTalk to coordinate conferences. Avaya BridgeTalk is a comprehensive conference management tool. Using this tool, Operators can manage large numbers of conferences and initiate features such as polling and Q&A.

Logging on to Avaya Audio ConsoleFor the Standalone Avaya Audio Console, use the following URL:

http://<myserver>/console/console-login

The Avaya Audio Console Log On screen contains various parameters that are determined by Logon Type configuration. For more information, see the Avaya Audio Console Customization Guide.

The Avaya Audio Console Log On URL and log on information, such as conference codes or conference references, are available from Service Providers.

Moderators log on to Avaya Audio Console using the Avaya Web Portal application.

1. Enter the Avaya Web Portal Log On URL.

The Avaya Web Portal displays the Log On screen.



Figure 1: Log On Screen

2. Enter your e-mail address in the Email field.

3. Enter a valid password in the Password field.

Avaya Audio Console System Administrators can configure log on fields. Your log on parameters can differ from those displayed.

4. Click Login.

The Avaya Web Portal displays the My Schedule screen.

Logging on to Avaya Audio Console


Figure 2: My Schedule Screen

The Avaya Web Portal screen consists of a main information panel and a lefthand menu.

The main information panel displays a list of scheduled conferences and a number of Search fields. Moderators can search for conferences using a number of search criteria.

The lefthand menu consists of a number of Avaya Web Portal options. Using these options, Moderators can book conferences, manager their address book, access online help, and so on.

To access the Avaya Audio Console, Moderators can click the Console button associated with the conference. The Avaya Web Portal displays the Console button when the conference is in progress. Before the conference opens, the Avaya Web Portal displays the Delete button.

Main Information Panel

Lefthand Menu



Figure 3: Console Button

When Moderators click the Console button, the Avaya Web Portal displays the Avaya Audio Console screen.

If you have installed Pop-up Blocker, also known as Pop-up Killer or Pop-up Stopper, software on your computer, remove or disable it.

If you are running Avaya Audio Console on the Windows Vista operating system, using Internet Explorer 7.x, there is an additional issue to note. The Avaya Audio Console may not successfully run until you permit an Active X Control to run. This issue depends on your user settings. If the Avaya Audio Console does not run successfully, right-click on the screen and select Run Active X Control. When you select this option, you may also have to click Console again to launch the Avaya Audio Console.

Note:Note: If log on is unsuccessful due to invalid conference details, the Avaya Web Portal

displays an error message. In addition, the Avaya Web Portal can also display a Log On screen.

Console buttonConference in progress

Logging on to Avaya Audio Console


Figure 4: Avaya Audio Console


Chapter 3: Viewing Participants

This chapter describes the Avaya Audio Console Participant List. It describes how to view, sort, print, and save the Participant List. It also describes how to edit Participant details. Lastly, it describes how to modify the Participant List page size.

The Participant List is a visual display that shows each conference Participant, along with their current status, their name, their company, their phone number, and a comment. The Participant List enables Moderators to view a graphical display of the conference. Moderators can sort the Participant List using a number of sort criteria, such as status, name, phone number, and company. Moderators can also print and save the Participant List as a .CSV file.

Note:Note: You can import .CSV files to another application, such as Microsoft Excel™.

You can edit the name, phone number, company, and comment associated with each Participant. The Avaya Web Portal implements all changes in real time.

You can also modify the size of the Participant List page. You can extend or reduce the number of Participants that the Avaya Audio Console displays on each page. If there are multiple pages associated with a conference, you can access them by clicking on the page number at the base of the Participant List.

This chapter contains the following sections:

● Participant List

● Viewing the Participant List

● Sorting the Participant List

● Printing the Participant List

● Saving the Participant List

● Editing Participant Details

● Viewing Details Associated with the Conference

● Modifying Participant List Page Size



Participant ListThe Participant List is a visual display that shows the details of each conference Participant. These details are current status, name, company, phone number, and other optional information. You can print the Participant List or save it as a comma separated value (.CSV) file. The Participant List also displays a lock symbol, which indicates whether the conference is locked or unlocked. If a conference is locked, no additional Participants can join.

You can also use the Participant List to view more details about the current conference. These details include the lock status, the recording status and the number of Participants. You can also adjust the displayed page size to ensure that it is optimized for the current number of Participants.

Viewing the Participant ListThe Participant List is displayed when you log on to Avaya Audio Console. For more information on logging on to Avaya Audio Console, see Logging on to Avaya Audio Console on page 9.

Figure 5 displays the Participant List.

Figure 5: Participant List

Caller Icon

Print Icon

Save Icon

Sorting the Participant List


Sorting the Participant ListYou can sort the Participant List according to a number of sort criteria.

The sort criteria are as follows:

● Status

● Name

● Phone

● Company

● Other

You can sort the Participant List in ascending or descending order.

With regard to the Status sort criteria, you can sort the Participant List according to one of the following status categories:

● Muted

● Moderator

● Log in time

The Muted category sorts the callers according to whether they are muted or unmuted. The term, Muted is also known as listen mode. The term, Unmuted is also known as talk mode.

The Moderator category sorts the callers according to whether they are Moderators or Participants.

The Log in time category sorts the callers according to the time they logged in to Avaya Audio Console.

As with other sort criteria, you can sort the Participant List according to status in ascending or descending order.

This section contains two examples:

● Example 1: Sorting According to Muted Status

● Example 2: Sorting According to Name

Example 1: Sorting According to Muted Status

Note:Note: You can activate the Sort menus by hovering over them with the mouse.

1. On the Participant List screen, direct the mouse over the column title, Status.

The Avaya Audio Console displays the By Muted, By Moderator, By Log in Time pop-up list.



2. Direct the mouse over By Muted.

The Avaya Audio Console displays the Ascending, Descending pop-up list.

3. If you want to list the Participants in ascending order, click Ascending. In ascending order, the Avaya Audio Console displays unmuted Participants before muted Participants. If you want to list the Participants in descending order, click Descending.

The Avaya Audio Console updates the Participant List.

Example 2: Sorting According to Name● To sort the Participant List in ascending order, click Name. In ascending order, the Avaya

Audio Console lists names from A to Z.

● To sort the Participant List in descending order, click Name again. In descending order, the Avaya Audio Console lists names from Z to A.

Note:Note: The Name field on the Avaya Audio Console can contain information from a

number of sources. Typically, it contains the Caller Line Identification (CLI) of each caller. As a Moderator, you can edit this information to display an intuitive name for each Participant. For more information, see Editing Participant Details on page 19.

Alternatively, an Operator, using Avaya BridgeTalk, can edit caller details on their BridgeTalk client and these caller details are then displayed on the Avaya Audio Console interface. Similarly, a User of an application with uses the Avaya protocols, which are known as ACP or BCAPI, can also customize the display of the Name field. An example of such an application is Roster Integration. System Administrators can also use a tool called CBUtil to update the Name field.

Printing the Participant List1. Click the Print icon on the Participant List screen.

The Avaya Audio Console displays the Print dialog.

2. Click Print.The Avaya Audio Console prints the Participant List.

Saving the Participant List


Saving the Participant List1. Click the Save icon on the Participant List screen.

The Avaya Audio Console displays the File Download dialog.

Figure 6: File Download Dialog

2. Click Save.

The Avaya Audio Console displays the Save As dialog.

3. Select an appropriate folder in which to save the file.

The default file name is Part_MODERATOR_CODE.csv.

For example, CV_Part_123456[1].csv and CV_Part_123456[2].csv.

4. Click Save.

The Avaya Audio Console displays the Download complete dialog.

5. Click Close to close the dialog or click Open to view the saved Participant List.

The Avaya Audio Console saves the Participant List as a .CSV file.

Editing Participant DetailsModerators in Interactive mode can edit a number of details associated with conference Participants. These are:

● Name

● Phone number

● Company name



● Other

To edit Participant details:

1. Direct the mouse over the Participant icon associated with the Participant whose details you want to update.

The Avaya Audio Console displays the Edit pop up dialog.

2. Click Edit.The Avaya Audio Console displays the Edit Participant Details dialog.

Figure 7: Edit Participant Details Dialog

3. Change the content of the fields as required.

4. Click Edit.The Avaya Audio Console displays the updated Participant List.

Viewing Details Associated with the ConferenceYou can view a number of details associated with the current conference. These are:

● Lock State

● Recording State

● Number of Participants Displayed per Page

Note:Note: In addition, the Avaya Audio Console displays the total number of conference

Participants on the main Participant List screen.

To view conference details:

1. Click Details on the main Participant List screen.

The Avaya Audio Console displays the Conference Details dialog.

Modifying Participant List Page Size


Figure 8: Conference Details Dialog

2. Click Close to return to the Participant List screen.

The Avaya Audio Console displays the Participant List screen.

Modifying Participant List Page SizeModerators can extend or reduce the number of Participants displayed on each page. If there are multiple pages, you can access them by clicking on the page number at the base of the Participant List.

To modify the Participant List page size:

1. Click Details on the main Participant List screen.

The Avaya Audio Console displays the Conference Details dialog.

Figure 9: Conference Details Dialog

2. Enter the number of Participants you wish to display on each page in the Participant Per Page field.



3. Click Set Page Size.

The Avaya Audio Console updates the Participant List.


Chapter 4: Managing Live Conferences

This chapter describes how to manage live conferences online using the Avaya Audio Console. During conferences, Moderators can dynamically dial out to Participants, place Participants in a sub conference, mute all (or selected) Participants, disconnect Participants, lock a conference, manage recording, and so on. This chapter describes each of these tasks.

A Moderator can manage an audio conference using a dual tone multi frequency (DTMF) enabled telephone. They can also manage an audio conference using the Avaya Audio Console.

Once a conference is in progress, the Avaya Audio Console displays a representation of each Participant and their current status. A Moderator can manage the conference by using the online controls to act upon individual Participants and the entire conference.

Moderators can also edit the personal details associated with any Participant by double-clicking on their Participant icon. Personal details include name and job role.

Note:Note: You can access online help on the Avaya Audio Console interface. To access

help, click the Help icon. In addition, you can access rollover help for each icon on the Avaya Audio Console toolbar.

Moderator management tasks include:

● Accessing the Avaya Audio Console

● Placing Participants on Hold

● Muting Participants

● Returning a Participant to a Conference

● Bringing a Participant into a Sub Conference

● Returning a Participant from a Sub Conference

● Dialing Out to a New Participant

● Dialing Out to a Participant from a Dial List

● Disconnecting a Participant

● Locking and Unlocking the Conference

● Recording Conferences

● Logging Off the Avaya Audio Console

● Selecting all Participants

● Deselecting all Participants



Accessing the Avaya Audio Console When you log on to the Avaya Audio Console, it displays a list of scheduled conferences. If a conference is in progress, the Avaya Audio Console displays a Console button beside it. You can also use the search functionality to display conferences.

Note:Note: The Console button is only available when a conference is in progress. The

Avaya Audio Console considers Demand conferences to be always in progress. Use the Refresh button to ensure that the Avaya Audio Console displays the most recent conference status values.

To access the Avaya Audio Console:

1. Click Console.

If the reservation has a simultaneous data conference, the Avaya Audio Console displays a dialog. This dialog offers the choice of opening Avaya Web Conference (AWC) with the Avaya Audio Console or opening the Avaya Audio Console alone.

Note:Note: Avaya Web Conference is an optional extra. For more information, contact your

Avaya Support Engineer.

2. Click OK beside the applicable option.

The Avaya Audio Console displays the conference in graphic form in the browser window.

Placing Participants on Hold


Figure 10: Avaya Audio Console

Placing Participants on Hold1. Select a Participant by clicking their associated checkbox.

You can also select multiple participants by clicking multiple checkboxes.

The Avaya Audio Console displays the checkbox to the left of the Participant icon.



Figure 11: Selection Checkbox

2. Click the Hold icon.

Figure 12: Hold Icon

The Avaya Audio Console places the participant on hold.

Muting ParticipantsThe Mute button on the Avaya Audio Console starts Lecture mode. For Flexflow conferences, there is no Lecture mode and so the Mute button mutes all non-Moderator Participants.

Participant Checkbox

Hold Icon

Returning a Participant to a Conference


To mute participants:

1. Select a Participant by clicking their associated checkbox.




2. Click the Mute icon.

Figure 14: Mute Icon

The Avaya Audio Console mutes the Participant.

Returning a Participant to a ConferenceTo return a Participant to the conference after they have been muted or placed on hold:






Mute Icon




2. Click the Return Participant icon.

Figure 16: Return Participant Icon

The Avaya Audio Console returns the Participant to the conference.

Bringing a Participant into a Sub ConferenceNote:

Note: The sub conferencing feature must be enabled by your System Administrator. Please contact them for more information.

A sub conference is a smaller conference that runs at the same time as the main session. Sub conferences are used for private, secure conversations. If there are multiple, simultaneous subconferences, you can select a particular subconference for the participant.

To bring a Participant into a sub conference:





2. Click the Sub Conference icon.

Return Participant Icon


Returning a Participant from a Sub Conference


Figure 18: Sub Conference Icon

The Avaya Audio Console displays a dialog from which you can select a particular subconference.

There are between 1 and 9 subconferences.

3. Select one of the subconferences.

When you place the participant in a subconference, the Avaya Audio Console displays the subconference number beside the participant icon in the graphic display.

Returning a Participant from a Sub ConferenceTo return a Participant from a sub conference:





2. Click the Return to Conference icon.

Figure 20: Return to Conference Icon

The selected Participant is now back in the main conference.

Sub Conference Icon


Return to Conference Icon



Dialing Out to a New ParticipantDuring a live conference, Moderators can dial out to potential Participants who are not currently attending the conference. When the potential Participant answers the call, the Avaya Audio Console places them in conference.

To dial out:

1. Click the Dial Out icon.

Figure 21: Dial Out Icon

The Avaya Audio Console displays the Dial Out dialog.

Figure 22: Dial Out Dialog

2. Enter the name of the Participant in the Name field.

3. Enter their telephone number in the Phone field.

4. Enter the company name in the Company field.

5. Click the appropriate dial button.

● Click Participant Dial to dial the Participant and grant Participant level conference access.

● Click Moderator Dial to dial the Participant and grant Moderator level conference access.

The Avaya Web Portal dials the Participant.

Dial Out IconDial Out Icon

Dialing Out to a Participant from a Dial List


Figure 23: Dial Out

As soon as the Participant answers the call, the Avaya Audio Console displays their details.

Figure 24: Participant Answers

Dialing Out to a Participant from a Dial ListModerators can dial out to Participants who are listed in their address book. When the Participant answers the call, the Avaya Web Portal places them in conference.

To dial out to participants from a dial list:

1. Click the Dial List icon.

Figure 25: Dial List

The Avaya Audio Console displays the Conference Dial List screen.

Dialing Out to Participant

Participant Answers

Dial List Icon



Figure 26: Conference Dial List screen


3. Click the appropriate dial button.

● Click Participant Dial to dial the Participant and grant Participant level conference access.

● Click Moderator Dial to dial the Participant and grant Moderator level conference access.

The Avaya Web Portal dials the Participant.

Figure 27: Dial Out

As soon as the Participant answers the call, the Avaya Audio Console displays their details.

Figure 28: Participant Answers

Dialing Out to Participant

Participant Answers

Disconnecting a Participant


Disconnecting a ParticipantTo disconnect a participant:




Figure 29: Checkbox

2. Click the Disconnect icon.

Figure 30: Disconnect Icon

The Avaya Web Portal disconnects the Participant from the conference.

Locking and Unlocking the Conference You can lock a conference. This prevents other participants from entering the conference. To enable the conference lock feature, you must select Allow Conference Lock from the Advanced tab duing the conference booking process. For more information, see the Avaya Meeting Exchange 5.0 Web Portal User Guide.

Note:Note: To enable locking functionality on the Avaya Audio Console, ensure that you

select Allow Conference Lock during the conference booking process.

● Click the Lock Conference icon.


Disconnect Icon



Figure 31: Conference Lock Icon

The Avaya Web Portal locks the conference.

● Click the Lock Conference icon a second time to unlock the conference.

Recording ConferencesIf recording is enabled during the booking process, you can activate recording functionality during the live conference.

Note:Note: In a CS700/CS780 installation of Avaya Audio Console, you cannot enable

Recording at booking time. It is available for all conferences. Similarly, the Pause feature is available as well.

Moderators can stop the recording of a conference at any point.

To activate conference recording:

● Click the Recording icon.

Figure 32: Recording Icon

The Avaya Audio Console begins recording.

The recording functionality requires a telephone line. The Avaya Audio Console displays the recording line in the Participant List.

Pausing Conference RecordingModerators can pause the recording of a conference at any point.

Lock Conference Icon

Start Recording Icon

Logging Off the Avaya Audio Console


To pause conference recording:

● Click the Pause icon.

Figure 33: Pause Icon

The Avaya Audio Console pauses recording.

Stopping Conference RecordingModerators can stop the recording of a conference at any point.

To stop conference recording:

● Click the Stop icon.

Figure 34: Stop Recording Icon

The Avaya Audio Console stops recording.

Logging Off the Avaya Audio Console Moderators can log off the Avaya Audio Console at any point.

To log off:

1. Click the Log Off icon.

Pause Recording Icon

Stop Recording Icon



Figure 35: Log Off Icon

The Avaya Audio Console displays an information dialog.

Figure 36: Information Dialog

2. Click Yes or No as appropriate.

The Avaya Audio Console logs you off.

Selecting all ParticipantsModerators can select all participants on the current page by clicking the Check All option.

To select all participants:

● Click the Check All option.

Log Off Icon

Selecting all Participants


Figure 37: Check All

The Avaya Audio Console selects all participant checkboxes.



Deselecting all ParticipantsModerators can deselect all participants at once by clicking the Clear All option.

To deselect all participants:

● Click the Clear All option.

Figure 38: Clear All

The Avaya Audio Console deselects all participant checkboxes.


Chapter 5: Troubleshooting Avaya Audio Console

This chapter describes some common issues that can arise when running Avaya Audio Console. It contains the following sections:

● Dialogs are not Displaying Correctly

● The Browser Screen is Flickering

Dialogs are not Displaying CorrectlyIf Pop-up Blocker (also known as Pop-up Killer or Pop-up Stopper) software is installed on the PC, you must ensure that it is removed or disabled. The Avaya Audio Console launches a number of pop-up dialogs. Your System Administrator has further information about the Internet security policy in your organization.

The Browser Screen is FlickeringIf the browser screen is flickering, you should check that your browsers are configured to reload pages only if necessary. This is the browser default setting. To check browser settings:

1. Select Tools and then Internet Options from the main Internet Explorer menu.

The computer displays the Internet Options dialog.

Chapter 5: Troubleshooting Avaya Audio Console


Figure 39: Internet Options

Internet Options Dialog

2. Click Settings.

The computer displays the Settings dialog.

Figure 40: Settings

Settings Dialog

3. Ensure that Automatically is selected under Check for newer versions of stored pages.

4. Click OK.

The computer displays the Internet Options dialog.

5. Click OK.

The main browser window is restored.


Index

Index

Aascending . . . . . . . . . . . . . . . . . . . . . 17

Cconferences

resume recording . . . . . . . . . . . . . . .34, 35

Ddescending . . . . . . . . . . . . . . . . . . . . 17dialing out . . . . . . . . . . . . . . . . . . . . . 30DTMF . . . . . . . . . . . . . . . . . . . . . . . 23

Iintroduction

participant list. . . . . . . . . . . . . . . . . . 16

Llocking . . . . . . . . . . . . . . . . . . . . . . 33logging on

700/780 . . . . . . . . . . . . . . . . . . . . . 9

Mmute . . . . . . . . . . . . . . . . . . . . . . . 27

Oon hold . . . . . . . . . . . . . . . . . . . . . . 26

Ppage size . . . . . . . . . . . . . . . . . . . . . 21participants . . . . . . . . . . . . . . . . . . . . 15

details . . . . . . . . . . . . . . . . . . . . . 20editing . . . . . . . . . . . . . . . . . . . . . 19page size . . . . . . . . . . . . . . . . . . . 15printing. . . . . . . . . . . . . . . . . . . . . 18saving . . . . . . . . . . . . . . . . . . . . . 19sorting . . . . . . . . . . . . . . . . . . . . . 17viewing. . . . . . . . . . . . . . . . . . . . . 16

pop-up blocker. . . . . . . . . . . . . . . . . . . 12

Ssort criteria . . . . . . . . . . . . . . . . . . . . . 17sub conference . . . . . . . . . . . . . . . . . . . 29

Uunlocking . . . . . . . . . . . . . . . . . . . . . 34


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