CASE STUDY

AVALON HEALTH CARECOUPA HELPS AVALON HEALTH CARE BUYERS MAKE

BETTER DECISIONS IN THE MOMENT

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CUSTOMERAvalon Health Care

LOCATIONSalt Lake City, UT

INDUSTRYHospital & Healthcare

COMPANY SIZE1,001 - 5,000

Coupa: Tell us about Avalon, and why you needed a procurement solution.

Hyrum: Avalon deals in post acute or long-term care. It’s the task of most anybody in purchasing to try and have a handle on all of the spend that goes on in the organization. We had 60% of the spend that we had no control over. It was a wild spend. We didn’t want to hire a staff of people to process and do purchase orders in the traditional sense. We needed technology.

Coupa: What were some of your considerations in choosing a solution?

Hyrum: Before Coupa the users would look at their traditional profit and loss statement. That statement would tell them in the last month how you did. It’s hard to enact any real change when they’re not able to make a better decision at the time of the purchase. Coupa allows that user to see that information at the right time, at the right place to make the right decision.

Coupa: How did Coupa fit the bill?

Hyrum: We needed a solution that would be more intuitive for them to learn, it would be comfortable for them to use and it would provide them the information they needed in a reliable way.

The Coupa solution has a native iPad and iPhone app as well as the ability to approve right from an email application even on a Blackberry. For our company, the ability for those business units to make the right purchase decision at the right time, at the right price for us that was very critical.

Coupa: How has being in the cloud benefitted Avalon.

Hyrum: The Cloud has been a really fit and that software as a service that we have been receiving from Coupa has been very valuable. We

Avalon Health Care provides long-term care, skilled nursing, rehabilitation and memory care services in the Western United States. We spoke with Hyrum Kirton, Avalon’s Vice President Procurement about his company’s experience with Coupa.

HYRUM KIRTON , VICE PRESIDENT, PROCUREMENT

COUPA ALLOWS THAT USER TO SEE THAT INFORMATION AT THE RIGHT TIME, AT THE RIGHT PLACE TO MAKE THE RIGHT DECISION.

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CASE STUDY

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didn’t want to look at trying to manage all of the server space and all of the various aspects of the idiosyncrasies of the technology. We just really needed them to deliver this valuable service.

We don’t have to worry about what’s going on with the server. We don’t have to worry about upgrades. We don’t have to worry about all of those things that we really don’t have people on staff for so it probably saved us about 75% of the time it would have taken plus the expense that we didn’t have to incur as part of that Coupa model where implementation and all of that is kind of built into our subscription.

Coupa has shown to be a true best of breed and they’ve shown to be a true standout with the ease of use in their technology platform.

HYRUM KIRTON,AVALON HEALTH CARE

Coupa has shown to be a true best of breed and they’ve shown to be a true standout with the ease of use in their technology platform.

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