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COMPETIR – Formação e Serviços, S.A.

Relationship with institutions in Portugal

The institution responsible for immigration in Portugal is ACIDI, IP

Relationship with institutions

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1. EQUALITYRecognising and guaranteeing the same rights and opportunities

2. DIALOGUEPromoting effective communication

3. CITIZENSHIP Promoting active participation in the exercising of rights and duties

4. HOSPITALITYKnowing how to welcome diversity

5. INTERCULTURALITY Enrichment in encountering difference

6. PROXIMITY Shortening distances in order to get to know and respond better

7. INITIATIVE Attention and the capacity for anticipation

ACIDI’s SEVEN KEY PRINCIPLES

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The ACIDI website (www.acidi.gov.pt), works as an “intercultural window” and has the objective of keeping the public informed about the main issues linked to immigration and intercultural dialogue, serving not only as a means of disseminating useful and practical information, but also publishing the main activities undertaken by ACIDI.

ACIDI´s website

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This website includes the following sections: – Immigration Observatory: www.oi.acidi.gov.pt – Entrekulturas: www.entrekulturas.pt – Entreculturas: www.entreculturas.pt – Commission for Equality and Against Racial Discrimination – CICDRwww.cicdr.pt – Roma Communities: www.ciga-nos.pt – “Choices” Programme: www.programaescolhas.pt

ACIDI´s website

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ACIDI’s magazine “B-i” is a trimestral information bulletin with the dual objective of informing and training people on the most relevant developments in the area of immigration and intercultural dialogue in Portugal.With a current distribution of 6,000 copies, aiming for a broadened and diversified distribution (opinion makers, Academics, Immigrant Associations, NGOs, Local Councils, other Public Services, Social Communication Professionals, etc…) – this communication tool has increasingly been consolidated as a priority communication channel between ACIDI and various actors in Portuguese society.

B-i Magazine

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The SOS Immigrant Phoneline is a telephone service, created with the objective of providing immigrants and their respective associations, together with companies and Government agencies, with a general information service on the topic of immigration.

This phoneline provides the service in eight languages, through socio-cultural mediators.

It functions: Monday to Friday from 8:30am to 8:30pm

SOS IMMIGRANT PHONELINE

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One of the most innovative aspects of the image and the dynamics of the CNAIs has been, since their opening, the use of socio-cultural mediators of various origins, with competences in various languages, in order to provide support services to immigrant citizens.

The mediators provide a service in 12 different languages and dialects, such as Russian, Romanian, Ukrainian, Cape Verdean Creole and Chinese, among others.

If a citizen only speaks a language that none of the CNAI mediators speak, there is the further possibility of recourse to the Telephone Translation Service, which covers around 60 languages.

SOCIO-CULTURAL MEDIATORS

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The Telephone Translation Service is directed at all people who do not speak Portuguese and at all Portuguese people who need to communicate with them. In the format of a telephone conference, this service establishes simultaneous contact between service-providers, translators and immigrants.

STT – TELEPHONE TRANSLATION SERVICE

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Portuguese For All is a programme that aims to develop Portuguese language courses and technical Portuguese courses directed at the immigrant community resident in Portugal.

The training courses are organised by the schools of the Ministry of Education and by the Professional Training Centres of the Employment and Vocational Training Institute (IEFP) and are provided free of charge to participants.

PORTUGUESE FOR ALL (PTT)

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The plan consists of 90 measures, integrated in 17 strategic areas of intervention and involving 10 Ministries, seeking to each higher levels of integration, whether from a sectoral perspective, namely in the areas of Employment, Housing, Health and Education, or from a cross-cutting perspective in relation to issues of racism and discrimination, gender quality and the promotion of diversity and interculturality.

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PII - PLAN FOR IMMIGRANT INTEGRATION

The aim of this project was to create a network of partners to discuss and assess a “One-Stop-Shop” approach.The Portuguese experience, within this innovative One-Stop-Shop strategy (with two One-Stop-Shops named National Immigrant Support Centres CNAI), was considered as an example for this project and, in fact, has been successful. In our days, public services have to accommodate the needs of an increasingly diverse population, including socially and ethically diverse citizens.

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One-Stop-Shop: a new answer for immigrant integration

We know that immigrants face many barriers to fully use public services. For example: the range of institutions involved in the integration process, the lack of cooperation between Government services and their dispersed locations, the diversity of procedures, complex bureaucracy and communication difficulties as a result of cultural and linguistic diversity.

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One-Stop-Shop: a new answer for immigrant integration

The Portuguese One-Stop-Shop approach, according with the EU recommendations, managed to achieve good cooperation between different public services, located in the same building, together with the creation of new services to meet the concrete needs of immigrants, is a fundamental response to the arrival of newcomers and the settlement of permanent immigrants. In other words, the One-Stop-Shop service is a holistic strategy of mainstreaming the provision of immigration services, facilitating the integration process.

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One-Stop-Shop: a new answer for immigrant integration

– GAJI - Immigrant Legal Support Office– GARF - Family Reunification Support Office– GAE - Employment Support Office– Support Centre for Immigrant Entrepreneurship– GS - Health Office– GAH - Housing Support Office– Qualification Support Office– GRES – Office for Responses to Social Emergencies

National Immigrant Support Centers CNAI

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ACIDI – High Commission for Immigration and Intercultural Dialogue

www.acidi.gov.ptSEF – Foreign Services

www.sef.pt

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Useful links

“Education is the passport to the future, for tomorrow belongs to those who prepare for it

today”

Malcolm X

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