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AUTOMOTIVE INDUSTRY RETAIL, SERVICE & REPAIR

VOLUME 3

TRAINING PACKAGE CODE AUR 99

Endorsed by the National Training Framework Committee and agreed by Ministers 13/09/1999. This training package is to be reviewed by 30/06/2004.

This material contained within this volume is part of the endorsed component of the training package, this volume should not be used in isolation, but should be used in the context of the whole training package

© Australian National Training Authority (ANTA), 1999 This work has been produced with the assistance of funding provided by the Commonwealth Government through ANTA. • An individual may make a photocopy of all or part of the work for their personal use. • A Registered Training Organisation may make photocopies of all or part of the work for

the teaching purposes of that organisation, including for supply to its students provided that any consideration does not exceed the marginal cost of preparation, reproduction, assembly and delivery.

Except as permitted under the Copyright Act 1968, all other rights are reserved. Requests for permission may be directed to: Australian National Training Authority Level 11, AMP Place 10 Eagle Street BRISBANE, QLD 4000 Phone: (07) 3246 2300 Fax: (07) 3246 2490 This work is the result of wide consultations with Australian industry participants. It is a collaborative view and does not necessarily represent the view of ANTA or any specific body. For the sake of brevity it may omit factors which could be pertinent in particular cases. While care has been taken in the preparation of this Training Package, ANTA and the original developer do not warrant that any licensing or registration requirements specified here are either complete or up-to-date for your State or Territory. ANTA and the original developer do not accept any liability for any damage or loss (including indirect and consequential loss) incurred by any person as a result of relying on the information contained in this Training Package. This Training Package should not be regarded as professional advice and it should not be relied upon in any important matter without obtaining appropriate advice relevant to your circumstances. Published by: Australian Training Products Ltd

Level 25, 150 Lonsdale St Melbourne 3000 Phone: +61 3 96550600 Fax: +61 3 9639 4684 www.atpl.net.au e-mail: [email protected]

First published: October 1999 Stock Code Number: atp9146 ISBN: 0 642 80057 X AUR99 Automotive Industry Retail, Service and Repair Training Package V4 (5 Volume Set) Printed by: Document Printing Australia, Melbourne, Australia AESharenet Code: P Print Version No: 4 14/10/2003

IMPORTANT Training packages are not static documents. Changes are made periodically to reflect the latest industry practices. Before commencing any form of training or assessment, you must ensure delivery is from the current version of the Training Package. To ensure you are complying with this requirement : Check the Print Version Number just below the copyright statement on the imprint pages of your current Training Package. Access the ATP website (http://www.atpl.net.au) and check the latest Print Number. In cases where the Print Version Number is later than yours, the Print Version Modification History in the Training Package sample on the ATP website will indicate the changes that have been made. The Modification History is also available on the website of the developer of the Training Package: Automotive Training Australia http://[email protected] The National Training Information Service (http://www.ntis.gov.au) also displays any changes in Units of Competency and the packaging of qualifications.

Automotive Industry RS&R Competency Standards

©Australian National Training Authority AUR99 Version 4.00 Review by 30 June 2004 1

Volume 3 Competency Standards Cannot be read in isolation referring to Qualifications Framework in Volume 1

Competency Cluster Groups 50 – 77 Cross-industry standards

50 Paint/Refinish 51 Trim 52 Detailing/Presentation 53 Accessories 54 Glass/Windscreens/Tinting 55 Machining 56 Electroplating 57 Trailers 58 Stock Control 59 Materials Handling 60 Vehicle Sales 61 Vehicle Purchasing 62 Outdoor Power Equipment 63 Marine 64 Pumping Systems 65 Automotive Cleaning 66 Literacy/Numeracy 67 Problem Solving 68 Automotive Administration 69 Vehicle Insurance 70 Scheduling 71 Staffing/Personnel 72 Continuous Improvement 73 Automotive Customer Service 74 Vehicle Inspection/Assessment/

Quotations 75 Diagnosis 76 Complex Systems 77 RS&R Sector of Automotive

Industry

Competency Standards Automotive Industry RS&R

AUR99 Version 4.00 Review by 30 June 2004 ©Australian National Training Authority 2

Volume 1 User Guide Assessment Guidelines Qualifications Framework Volume 2 Competency Standards Cannot be read in isolation referring to Qualifications Framework in Volume 1

Competency Cluster Groups 1 – 49

1 Maintenance 2 Engines - General 3 Cooling 4 Radiators 5 Fuel Systems – Petrol 6 Fuel Systems – Diesel 7 Fuel Systems – Gas 8 Emission 9 Exhaust 10 Forced Induction 11 Clutch 12 Transmissions - Manual 13 Transmissions - Automatic 14 Transmissions - Marine 15 Transmissions - Hydrostatic 16 Bicycle Hubs 17 Hydraulics 18 Pneumatics 19 Brakes 20 Brakes – Drums, Discs and Linings 21 Brakes – Air 22 Brakes – Electric 23 Brakes – Bicycle, Mechanical 24 Brakes – Bicycle, Hydraulic 25 Final Drive Assemblies

26 Driveline 27 Propeller Drives 28 Jet Drives 29 Drivetrain - Bicycles 30 Steering 31 Steering - Bicycles 32 Suspension 33 Suspension - Bicycles 34 Wheel Alignment 35 Tyres and Rims 36 Tyres and Wheels - Bicycles 37 Electrical 38 Ignition 39 Electronics 40 Air Compressor 41 Air Conditioning 42 Refrigeration 43 Welding 44 Fabrication 45 Drawings 46 Measuring 47 Body Repair 48 Frame Repairs 49 Vehicle Salvage

Volume 4 Competency Standards Cannot be read in isolation referring to Qualifications Framework in Volume 1

Competency Cluster Groups 78 – 80 Continuous Improvement Standards

78 Automotive Technology 79 Environment 80 Motorsport


©Australian National Training Authority AUR99 Version 4.00 Review by 30 June 2004 3 3

MODIFICATION HISTORY – ENDORSED MATERIALS Please refer to the National Training Information Service for the latest version of Units of Competency and Qualification

information (http://www.ntis.gov.au). AUR99 Automotive Retail, Service & Repair

Training Package Sheet: 1 of 6 V

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Summary of Modifications 1 x Change of Qualification packaging rule 27 x Revision of Qualifications 4 x Replacement of competency standards 4 x Splitting of competency standards 6 x New Qualifications 91 x New competency standards 3 x Newly imported competency standards Modification Details Change of Qualification packaging rule (See Volume 1) • Changed packaging rules applicable to the compulsory stream

AUR31499 (Sales – Vehicle) Revision of Qualifications (See Volume 1) • AUR23708A removed from compulsory stream of AUR20899 Cert

II in Automotive (Mechanical – Cylinder head reconditioning) & AURT3813A & AURT3814A included in compulsory stream

• AUR23608A removed from compulsory stream of AUR20999 Cert II in Automotive (Mechanical – Driveline) & AURT3810A & AURT3811A included in compulsory stream

• AUR23608A removed from compulsory stream of AUR21099 Cert II in Automotive (Mechanical – Exhaust Fitting & Repair) & AURT3810A & AURT3811A included in compulsory stream

• AUR04166A, AUR04170A & AUR23608A, removed from compulsory stream of AUR21199 Cert II in Automotive (Mechanical – Natural Gas Vehicle (NGV) Services) & ART2833A, AURT3810A, AURT3811A & AURT3835A included in compulsory stream

• AUR23608A removed from compulsory stream of AUR21299 Cert II in Automotive (Mechanical – Radiator Repair) & AURT3810A & AURT3811A included in compulsory stream

• AUR23608A removed from compulsory stream of AUR21399 Cert II in Automotive (Mechanical – Steering & Suspension) & AURT3810A & AURT3811A included in compulsory stream

• AUR17966A removed from compulsory stream of AUR21499 Cert II (Mechanical – Tyre fitting & Repair Heavy) & AURT2800A, AURT2801A, AURT2802A, AURT2803A and AURT2804A to be chosen from for completion






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Revision of Qualifications (continued) (See Volume 1) • AUR23608A & AUR24623A removed from compulsory stream of

AUR22499 Cert II in Automotive (Vehicle Body – Accessory Fitting “Mechanical”) & AURT2817A, AURT3810A and AURT3811A included in compulsory stream

• AUR23608A removed from compulsory stream of AUR22699 Cert II in Automotive (Vehicle Body – Dismantling) & AURT3810A & AURT3811A included in compulsory stream

• MEM8.7AA removed from compulsory stream of AUR22999 Certificate II in Automotive (Vehicle Body – Window Tinting) and AURV2800A included in compulsory stream

• AUR23608A removed from compulsory stream of AUR30299 Cert III in Automotive (Mechanical – Automatic Transmission) & AURT3810A & AURT3811A included in compulsory stream

• AUR23608A & AUR24623 removed from compulsory stream of AUR30399 Cert III in Automotive (Mechanical – Brakes) & AURT3810A & AURT3811A included in compulsory stream

• AUR23708A removed from compulsory stream of AUR30499 Cert II in Automotive (Mechanical – Diesel Fitter) & AURT3813A & AURT3814A included in compulsory stream

• AUR23608A removed from compulsory stream of AUR30699 Cert III in Automotive (Mechanical – Driveline) & AURT3810A & AURT3811A included in compulsory stream

• AUR23608A removed from compulsory stream of AUR30799 Cert III in Automotive (Mechanical – Engine Reconditioning) & AURT3810A & AURT3811A included in compulsory stream

• AUR23608A removed from compulsory stream of AUR30899 Cert III in Automotive (Mechanical – Heavy Vehicle Road Transport) & AURT3810A & AURT3811A included in compulsory stream

• AUR23608A removed from compulsory stream of AUR30999 Cert III in Automotive (Mechanical – Heavy Vehicle Mobile Equipment) & AURT3810A & AURT3811A included in compulsory stream

• AUR23608A removed from compulsory stream of AUR31199 Cert III in Automotive (Mechanical – Motorcycle) & AURT3810A & AURT3811A included in compulsory stream

• AUR4131A, AUR4166A, AUR4170A & AUR23608A removed from compulsory stream of AUR31299 Cert III in Automotive (Mechanical – Natural Gas Vehicle Installer) & AURT2832A, AURT3810A, AURT3811A, AURT3831A & AURT3835A included in compulsory stream

• AUR23708A removed from compulsory stream of AUR31599 Cert III in Automotive (Vehicle Body - Building) & AURT3813A & AURT3814A included in compulsory stream

• AUR23708A removed from compulsory stream of AUR31699 Cert II in Automotive (Vehicle Body – Panel Beating) & AURT3813A & AURT3814A included in compulsory stream

• AUR31108A removed from compulsory stream of AUR31799 Cert III Automotive (Vehicle Body – Trimming) & AURV3802A included in compulsory stream

• AUR24623A removed from compulsory stream of AUR31999 Cert III in Bicycles (Mechanics)

• AUR23708A removed from compulsory stream of AUR32199 Cert II in Marine (Installation) & AURT3813A & AURT3814A included in compulsory stream






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Revision of Qualifications (continued) (See Volume 1) • AUR23608A & THHHCO01A removed from compulsory stream

of AUR32299 Cert III in Marine (Mechanics) & AURT2818A, AURT3810A & AURT3811A included in compulsory stream

• AUR21271A removed from compulsory stream of AUR32499 Cert III in Outdoor Power Equipment (Mechanics)

Replacement of competency standards (See competency index for location) • AUR21271A has been revised and replaced with AUR21271B • AUR21371A has been removed and replaced with AURT2821A • AUR70125A has been revised and replaced with AUR70125B • AUR70125A has been replaced with revised unit AUR70125B in

common core for all qualifications Splitting of competency standards (see Volume 4) • AUR04131A, AUR04166A, AUR04177A & AUR04671A have

been removed and replaced with AURT2832A, AURT2833A, AURT3830A, AURT3831A, AURT3834A, AURT3835A as a result of splitting of original unit

• AUR17966A has been removed and replaced with AURT2800A, AURT2801A, AURT2802A, AURT2803A, AURT2804A as a result of splitting of original unit

• AUR23608A & AUR23708A have been removed and replaced with AURT2812A, AURT3810A, AURT3811A, AURT3813A, AURT3814A & AURT3815A as a result of splitting of original units

• AUR31108A has been removed and replaced with AURV2803V, AURV2804A and AURV3802A as a result of splitting of original unit

New Qualifications (See Volume 1) • New Qualification AUR23402 Certificate II in Automotive

(Motorsport) • New Qualification AUR32602 Certificate III in Automotive

(Motorsport) • New Qualification AUR40202 Certificate IV in Automotive

(Motorsport) • New Qualification AUR40302 Certificate IV in Automotive

(Performance Enhancement) • New Qualification AUR50202 Diploma of Automotive

(Motorsport) • New Qualification AUR50302 Diploma of Automotive

(Technology) New competency standards (See Volume 4) • New unit AURC1501A Identify environmental regulations and best

practice in a workplace or business • New unit AURC2501A Apply environmental regulations and best

practice in the automotive industry • New unit AURC4501A Plan and manage compliance with

environmental regulations and best practice in a workplace or business

• New unit AURM2400A Operate in a motorsport environment • New unit AURM2401A Set up and dismantle temporary work

location and equipment • New unit AURM3402A Assemble and prepare a competition

vehicle






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New competency standards (continued) (See Volume 4) • New unit AURM3403A Collect and log motorsport data • New unit AURM3404A Comply with motorsport team and event

safety requirements • New unit AURM3405A Conduct non-destructive testing • New unit AURM3406A Construct hose/pipe assemblies for

competition vehicles • New unit AURM3407A Coordinate operations of a motorsport

team • New unit AURM3408A Perform competition vehicle preparation

procedures at an event • New unit AURM3409A Perform pit lane/service area operations • New unit AURM3410A Perform torquing and fastening • New unit AURM3411A Prepare competition vehicle and support

equipment for transportation • New unit AURM4412A Analyse and repair complex performance

driveline systems • New unit AURM4413A Analyse and repair complex performance

fuel systems • New unit AURM4414A Manage motorsport data acquisition • New unit AURM4415A Manage personal presentation and

development • New unit AURM4416A Manage the preparation of a competition

vehicle • New unit AURM4417A Prepare competition vehicle suspension • New unit AURM4418A Select and prepare tyres and wheels for

motorsport applications • New unit AURM4419A Test engines using a dynamometer • New unit AURM4420A Test suspension dampers using a

dynamometer • New unit AURM5421A Apply aerodynamic and vehicle dynamic

principles and effects to competition vehicles • New unit AURM5422A Determine material suitability for

competition vehicle component construction • New unit AURM5423A Manage motorsport operations • New unit AURM5424A Manage motorsport team development • New unit AURM5425A Manage motorsport team media liaison • New unit AURM5426A Manage motorsport team promotional

partnerships and marketing • New unit AURM5427A Manage team pit lane/service area

operations • New unit AURM5428A Prepare and implement race strategies • New unit AURT2501A Apply environmental regulations and best

practice in the marine service industry • New unit AURT2817A Carry out minor fabrication of

components/equipment • New unit AURT2818A Comply with laws, regulations and codes of

practice relating to the industry • New unit AURT3501A Implement and monitor environmental

regulations and best practice in the marine repair industry • New unit AURT3502A Implement and monitor environmental

regulations and best practice in the automotive mechanical industry • New unit AURT3805A Service auxiliary brakes • New unit AURT4501A Plan and manage compliance with

environmental regulations and best practice in the marine repair and service industry






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New competency standards (continued) (See Volume 4) • New unit AURT4502A Plan and manage compliance with

environmental regulations and best practice in the mechanical repair industry

• New unit AURT4770A Analyse and evaluate gas fuel system faults • New unit AURT5700A Analyse and evaluate light vehicle steering

and suspension system faults • New unit AURT5701A Analyse and evaluate light vehicle driveline

system faults • New unit AURT5702A Analyse and evaluate light vehicle engine

and fuel system faults • New unit AURT5703A Analyse and evaluate light vehicle braking

system faults • New unit AURT5710A Analyse and evaluate heavy vehicle

steering and suspension system faults • New unit AURT5711A Analyse and evaluate heavy vehicle

transmission system faults • New unit AURT5712A Analyse and evaluate heavy vehicle engine

and fuel system faults • New unit AURT5713A Analyse and evaluate heavy vehicle braking

system faults • New unit AURT5720A Analyse and evaluate wheeled mobile plant

steering and suspension system faults • New unit AURT5721A Analyse and evaluate wheeled mobile plant

transmission system faults • New unit AURT5722A Analyse and evaluate mobile plant engine

and fuel system faults • New unit AURT5723A Analyse and evaluate tracked mobile plant

transmission, steering and braking system faults • New unit AURT5724A Analyse and evaluate tracked mobile plant

undercarriage and suspension system faults • New unit AURT5725A Analyse and evaluate wheeled mobile plant

braking system faults • New unit AURT5726A Analyse and evaluate mobile plant

hydraulic system faults • New unit AURT5730A Analyse and evaluate motorcycle steering,

suspension and frame system faults • New unit AURT5731A Analyse and evaluate motorcycle engine

and transmission system faults • New unit AURT5732A Analyse and evaluate motorcycle

electrical/electronic system faults • New unit AURT5733A Analyse and evaluate motorcycle braking

system faults • New unit AURT5735A Analyse and evaluate light marine

hydraulic system faults • New unit AURT5736A Analyse and evaluate light marine

transmission system faults • New unit AURT5737A Analyse and evaluate light marine engine

and powerhead system faults • New unit AURT5738A Analyse and evaluate light marine hull

performance and stability system faults • New unit AURT5740A Develop and apply mechanical systems

modification • New unit AURT5741A Develop and apply hydraulic systems

modification • New unit AURT5742A Develop and apply pneumatic systems

modification






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New competency standards (continued) (See Volume 4) New unit AURT5750A Analyse and evaluate electrical and electronic faults in stability/steering/suspension systems New unit AURT5751A Analyse and evaluate electrical and electronic faults in electric over hydraulic systems New unit AURT5752A Analyse and evaluate electrical and electronic faults in engine management systems New unit AURT5753A Analyse and evaluate electrical and electronic faults in transmission/driveline systems New unit AURT5754A Analyse and evaluate electrical and electronic faults in braking systems New unit AURT5755A Analyse and evaluate electrical and electronic faults in safety systems New unit AURT5756A Analyse and evaluate electrical and electronic faults in monitoring/protection systems New unit AURT5758A Analyse and evaluate electrical and electronic faults in convenience and entertainment systems New unit AURT5759A Analyse and evaluate electrical and electronic faults in theft deterrent systems New unit AURT5760A Analyse and evaluate electrical and electronic faults in electric and hybrid vehicle systems New unit AURT5761A Analyse and evaluate electrical and electronic faults in climate control systems New unit AURT5765A Develop and apply electrical systems modification New unit AURT5766A Develop and apply electronic systems modification New unit AURT5771A Develop and apply gas fuel systems modification New unit AURT5773A Evaluate and select bodywork materials, equipment and processes New unit AURT5775A Prepare technical reports New unit AURT5776A Develop and document technical specifications and procedures New unit AURT5777A Identify and calculate total costs of work New unit AURV2801A Carry out minor panel repairs New unit AURV2800A Carry out cleaning of vehicle windows New unit AURV2501A Apply environmental regulations and best practice in the body repair industry New unit AURV3501A Implement and monitor environmental regulations and best practice in the body repair industry New unit AURV4501A Plan and manage compliance with environmental regulations and best practice in the body repair industry New imported competency standards (See Volume 4) Units AURCR20051A, AURCR20900A and AURCT20200A have been imported from the Aftermarket Sector Training Package

3.00

15/04/2002

NTQC

• AUR18866A, AUR19066A & AUR 22670A removed from

compulsory stream of AUR30899 Cert III in Automotive (Mechanical - Heavy Vehicle) & AUR17665A included in compulsory stream.

• Typographical error in AUR04671A, now AUR04671B. • Change to qualification formula. Other cat 1 changes - omission of words or content that do not

necessarilly effect outcomes.

2.00 1/10/2001

NTQC

Introduction of Aftermarket Sector

1.00

13/09/1999

NTFC

Primary Release



Forms control: All endorsed training packages will have a version number displayed on the imprint page of every volume constituting that training package. Every training package will display an up-to-date copy of this modification history form, to be placed immediately after the contents page of the first volume of the training package. Comments on changes will only show sufficient detail to enable a user to identify the nature and location of the change. Changes to training packages will generally be batched at quarterly intervals. This modification history form will be included within any displayed sample of that training package and will constitute all detail available to identify change



INDEX TO RS&R COMPETENCY STANDARDS COMPETENCY

STANDARD NUMBER

CLUSTER TITLE BY NUMERICAL ORDER (V)olume

and Page No

1 Maintenance

AUR00108A Carry out maintenance and/or component servicing operations V2 – 1 AUR00208A Carry out maintenance operations V2 – 5 AUR00373A Synchronise plant/equipment V2 – 9

2 Engines - General

AUR01145A Overhaul engines and associated engine components V2 – 13 AUR01166A Repair engines and associated engine components V2 – 15 AUR01170A Service engines and associated engine components V2 – 17 AUR01245A Overhaul engines and associated engine components (outdoor power

equipment) V2 – 19

AUR01271A Service and repair engines and associated engine components (outdoor power equipment)

V2 – 23

AUR01304A Assemble engine block and sub-assemblies, check tolerances and carry our relevant testing procedures

V2 – 27

AUR01317A Disassemble engine block and sub-assemblies and evaluate components V2 – 31 AUR01357A Rebuild engine components V2 – 35 AUR01359A Reclaim engine components V2 – 37 AUR01404A Assemble cylinder heads, check tolerances and carry out relevant testing

procedures V2 – 41

AUR01417A Disassemble cylinder heads and evaluate components V2 – 45 3 Cooling

AUR02145A Overhaul cooling system components V2 – 49 AUR02166A Repair cooling systems and associated components V2 – 53 AUR02170A Service cooling systems and associated components V2 – 57

4 Radiators

AUR02608A Carry out radiator repairs V2 – 61 5 Fuel Systems - Petrol

AUR03145A Overhaul petrol fuel system components V2 – 65 AUR03166A Repair petrol fuel systems V2 – 69 AUR03170A Service petrol fuel systems V2 – 71

6 Fuel Systems - Diesel

AUR03645A Overhaul diesel fuel injection system/components V2 – 73 AUR03666A Repair diesel fuel systems/components V2 – 75 AUR03670A Service diesel fuel injection systems V2 – 77



COMPETENCY

STANDARD NUMBER


and Page No

7 Fuel Systems - Gas

AURT2832A Service gas fuel systems (LPG) V4 – 307 AURT2833A Service gas fuel systems (CNG/NGV) V4 – 313 AURT3830A Install gas fuel systems (LPG) V4 – 367 AURT3831A Install gas fuel systems (CNG/NGV) V4 – 373 AURT3834A Repair gas fuel systems (LPG) V4 – 379 AURT3835A Repair gas fuel systems (CNG/NGV) V4 – 385

8 Emission

AUR04671A Service and repair emission control systems V2 – 79 9 Exhaust

AUR05123A Fabricate exhaust systems/components V2 – 81 AUR05166A Repair exhaust systems V2 – 85

10 Forced Induction

AUR05671A Service and repair engine forced induction systems V2 – 89 11 Clutch

AUR06145A Overhaul clutch assembly and/or components V2 – 91 AUR06166A Repair clutch assemblies and/or associated operating system components V2 – 93 AUR06170A Service clutch assemblies and/or associated operating system components V2 – 97

12 Transmissions - Manual

AUR06645A Overhaul transmissions (manual) V2 – 101 AUR06666A Repair transmissions (manual) V2 – 103 AUR06670A Service transmissions (manual) V2 – 107

13 Transmissions - Automatic

AUR07145A Overhaul transmissions (automatic) V2 – 109 AUR07166A Repair transmissions (automatic) V2 – 111 AUR07170A Service transmissions (automatic) V2 – 115

14 Transmissions - Marine

AUR07671A Service and repair marine transmissions (outboard or stern drive) V2 – 117 AUR07771A Service and repair marine transmissions (inboard) V2 – 119

15 Transmissions - Hydrostatic

AUR08145A Overhaul transmissions (hydrostatic) V2 – 121 AUR08166A Repair transmissions (hydrostatic) V2 – 123 AUR08170A Service transmissions (hydrostatic) V2 – 125

16 Bicycle Hubs

AUR08666A Repair bicycle wheel hubs V2 – 127 AUR08670A Service bicycle wheel hubs V2 – 131



COMPETENCY

STANDARD NUMBER


and Page No

17 Hydraulics

AUR09131A Install hydraulic systems to specific applications V2 – 135 AUR09166A Repair hydraulic systems V2 – 139 AUR09170A Service hydraulic systems V2 – 143

18 Pneumatics

AUR09604A Assemble pneumatic system components V2 – 145 AUR09631A Install pneumatic systems V2 – 147 AUR09671A Service and repair pneumatic systems V2 – 149

19 Brakes

AUR10104A Assemble and fit braking systems/components V2 – 151 AUR10145A Overhaul braking system components V2 – 155 AUR10166A Repair braking systems V2 – 159 AUR10170A Service braking systems V2 – 163 AURT3805A Service auxiliary brakes V4 – 331

20 Brakes – Drums, Discs and Linings

AUR10605A Attach friction materials and radius grind V2 – 167 AUR10608A Carry out bonding of friction materials V2 – 171 AUR10736A Machine brake drums and brake disc rotors V2 – 175

21 Brakes – Air

AUR11145A Overhaul air braking system components V2 – 177 AUR11166A Repair air braking systems V2 – 179 AUR11170A Service air braking systems V2 – 181

22 Brakes – Electric

AUR11666A Repair electric braking systems V2 – 183

23 Brakes – Bicycle, Mechanical

AUR12166A Repair bicycle mechanical braking systems V2 – 185 AUR12170A Service bicycle mechanical braking systems V2 – 189

24 Brakes – Bicycle, Hydraulic

AUR12366A Repair bicycle hydraulic braking systems V2 – 193 AUR12370A Service bicycle hydraulic braking systems V2 – 197

25 Final Drive Assemblies

AUR12645A Overhaul final drive assemblies V2 – 201 AUR12666A Repair final drive assemblies V2 – 203 AUR12670A Service final drive assemblies V2 – 207

26 Driveline

AUR13166A Repair final drive (driveline) V2 – 209 AUR13170A Service final drive (driveline) V2 – 213



COMPETENCY

STANDARD NUMBER


and Page No

27 Propeller Drives

AUR13631A Install inboard propeller drive systems V2 – 215 AUR13666A Repair propeller drive systems V2 – 217 AUR13670A Service propeller drive systems V2 – 219

28 Jet Drives

AUR14131A Install jet drive propulsion systems V2 – 221 AUR14166A Repair jet drive propulsion systems V2 – 223 AUR14170A Service jet drive propulsion systems V2 – 225

29 Drivetrain – Bicycles

AUR14666A Repair bicycle drivetrain systems V2 – 227 AUR14670A Service bicycle drivetrain systems V2 – 231

30 Steering

AUR15130A Inspect steering system V2 – 235 AUR15145A Overhaul steering system components V2 – 239 AUR15166A Repair steering systems V2 – 243 AUR15170A Service steering systems V2 – 247

31 Steering – Bicycles

AUR15666A Repair bicycle steering systems V2 – 251 AUR15670A Service bicycle steering systems V2 – 255

32 Suspension

AUR16130A Inspect suspension systems V2 – 259 AUR16166A Repair suspension systems V2 – 263 AUR16170A Service suspension systems V2 – 267

33 Suspension – Bicycles

AUR16666A Repair bicycle suspension systems V2 – 271 AUR16670A Service bicycle suspension systems V2 – 275

34 Wheel Alignment

AUR17108A Carry out wheel alignment operations V2 – 279



COMPETENCY

STANDARD NUMBER


and Page No

35 Tyres and Rims

AUR17606A Balance tyres/wheels V2 – 283 AUR17665A Remove, fit and adjust wheel(s) V2 – 285 AUR17668A Select tyres and rims for specific applications (light) V2 – 289 AUR17766A Remove, repair and fit tyres and tubes (light) V2 – 293 AUR17866A Repair rims V2 – 297 AUR17968A Select tyres and rims for specific applications (heavy) V2 – 299 AURT2800A Remove, repair and refit tyres and tubes (plant machinery) V4 – 243 AURT2801A Remove, repair and refit tyres and tubes (mining) V4 – 251 AURT2802A Remove, repair and refit tyres and tubes (light truck) V4 – 259 AURT2803A Remove, repair and refit tyres and tubes (heavy truck - road) V4 – 267 AURT2804A Remove, repair and refit tyres and tubes (agricultural machinery) V4 – 273

36 Tyres and Wheels – Bicycles

AUR18168A Remove, repair and refit bicycle tyres V2 – 303 AUR18207A Design and build bicycle wheels V2 – 307 AUR18265A Remove/refit and adjust bicycle wheels V2 – 311 AUR18266A Repair bicycle wheels V2 – 315

37 Electrical

AUR18676A Test, service and replace battery V2 – 319 AUR18708A Carry out minor repairs to electrical circuits/systems V2 – 323 AUR18866A Repair electrical systems V2 – 325 AUR18966A Repair instruments and warning systems V2 – 327 AUR19045A Overhaul electrical system components V2 – 331 AUR19066A Repair charging and starting systems V2 – 333 AUR19331A Install, test and repair wiring/lighting systems V2 – 337 AUR19431A Install, test and repair electrical security system/components V2 – 341 AUR19531A Install ancillary electrical equipment V2 – 345 AUR20031A Install marine electrical systems/components V2 – 347 AUR20066A Repair marine electrical systems/components V2 – 349 AUR20140A Manufacture and/or repair to wiring harness/looms V2 – 351

38 Ignition

AUR20666A Repair ignition systems V2 – 355

39 Electronics

AUR21171A Service and repair electronic engine management systems V2 – 357 AUR21271B Service and repair electronic body management systems V2 – 361 AUR21471A Service and repair electronically controlled anti-lock braking systems V2 – 367 AUR21831A Install marine electronic systems/components V2 – 369 AURT2821A Service and rectify faults in electronic suspension systems V4 – 301

40 Air Compressor

AUR22171A Service and repair air compressors/components V2 – 371



COMPETENCY

STANDARD NUMBER


and Page No

41 Air Conditioning

AUR22631A Install air conditioning systems V2 – 373 AUR22645A Overhaul air conditioning systems components V2 – 377 AUR22666A Repair/retrofit air conditioning systems V2 – 381 AUR22670A Service air conditioning systems V2 – 385

42 Refrigeration

AUR23131A Install refrigeration systems/components V2 – 387

43 Welding

AUR23808A Carry out soldering techniques V2 – 391 AUR23908A Carry out thermo plastic repair procedures V2 – 393 AURT2812A Carry out brazing procedures V4 – 281 AURT3810A Carry out oxy acetylene, welding, thermal cutting and thermal heating


AURT3811A Carry out manual metal arc welding procedures V4 – 343 AURT3813A Carry out gas metal arc (MIG) welding procedures V4 – 349 AURT3814A Carry out tungsten arc (TIG) welding procedures V4 – 355 AURT3815A Carry out spot welding procedures V4 – 361

44 Fabrication

AUR24623A Fabricate components/equipment V2 – 395 AUR24708A Carry out woodworking operations for fabrication V2 – 399 AUR24766A Repair plugs, moulds, frames and flooring using wood materials V2 – 403 AUR24823A Fabricate fibreglass/composite material components V2 – 405 AUR24866A Repair fibreglass/composite material components V2 – 407 AURT2817A Carry out minor fabrication of components/equipment V4 – 287

45 Drawings

AUR25149A Prepare engineering drawings V2 – 409 AUR25156A Read and interpret engineering drawings V2 – 411

46 Measuring

AUR25678A Use and maintain measuring equipment V2 – 413

47 Body Repair

AUR26108A Carry out pre-repair operations V2 – 415 AUR26266A Repair body panels V2 – 419 AUR26366A Repair minor structural damage V2 – 423 AUR26367A Replace major welded panels V2 – 427 AUR26466A Repair body components using lead wiping V2 – 429 AUR26508A Carry out vehicle body and underframe alignment V2 – 431 AUR26608A Carry out vehicle measurement V2 – 435 AUR26708A Carry out major sectional repair V2 – 437 AUR26864A Remove and replace vehicle body panels, panel sections and ancillary fittings V2 – 441 AUR26965A Remove and replace/fit protector mouldings, transfers and decals V2 – 445



COMPETENCY

STANDARD NUMBER


and Page No

47 Body Repair (continued)

AUR27064A Remove and replace mechanical units/assemblies V2 – 449 AUR27164A Remove and replace electrical/electronic units/assemblies V2 – 453 AUR27231A Install vehicle component seals V2 – 455 AURV2801A Carry out minor panel repairs V4 – 773

48 Frame Repairs

AUR28166A Repair and align motor cycle frames V2 – 457 AUR28266A Repair bicycle frames V2 – 461 AUR28270A Service bicycle frames V2 – 465 AUR28366A Repair chassis/frame and associated components V2 – 469

49 Vehicle Salvage

AUR28603A Apply relevant legal requirements for vehicle dismantlers V2 – 473 AUR28617A Disassemble and test vehicle units/components V2 – 475 AUR28630A Inspect vehicle for saleable items and determine their value V2 – 479 AUR28662A Remove salvageable components V2 – 481 AUR28916A Determine vehicle rescue method and ascertain cost V2 – 483 AUR28961A Recover vehicle V2 – 487

50 Paint/Refinish

AUR29603A Apply refinishing materials V3 – 1 AUR29608A Carry out masking procedures V3 – 5 AUR29649A Prepare substrate for refinishing V3 – 7 AUR29749A Prepare spray painting materials and equipment V3 – 11 AUR29803A Apply colour matching techniques V3 – 15 AUR29908A Carry out paint rectification and touch up work V3 – 17 AUR30003A Apply decorative designs V3 – 19 AUR30149A Prepare and paint plastic components V3 – 23 AUR30203A Apply rust prevention and sound deadening materials V3 – 27 AUR30349A Prepare vehicle components for minor paint repairs V3 – 31 AUR30449A Prepare and use equipment and material for minor paint repairs V3 – 35

51 Trim

AUR30508A Carry out buffing and burnishing V3 – 39 AUR31208A Carry out trimming of vehicle components V3 – 41 AUR31268A Select and apply trim/fabric materials V3 – 45 AUR31368A Select and apply trim/fabric adhesives V3 – 47 AURV2803A Carry out minor sewing repairs and alterations V4 – 779 AURV2804A Carry out minor trimming repairs and alterations V4 – 785 AURV3802A Carry out sewing operations V4 – 799



COMPETENCY

STANDARD NUMBER


and Page No

52 Detailing/Presentation

AUR31649A Prepare vehicle/component/equipment for customer use V3 – 49 AUR31708A Carry out vehicle detailing V3 – 53 AURV2800A Carry out cleaning of vehicle windows V4 – 767

53 Accessories

AUR32165A Remove, replace, fit and test components/accessories V3 – 55 AUR32265A Remove, replace, fit and adjust bicycle accessories V3 – 57

54 Glass/Windscreens/Tinting

AUR33166A Repair laminated glass V3 – 61 AUR33215A Cut and process glass and composites V3 – 63 AUR33363A Remove and install rubber glazed windscreens V3 – 67 AUR33463A Remove and install butyl sealed windscreens V3 – 69 AUR33563A Remove and install direct glazed windscreens V3 – 71 AUR33663A Remove and install framed type windscreens V3 – 73 AUR33763A Remove and install fixed and movable body glass V3 – 75 AUR33849A Prepare surfaces and apply window tinting V3 – 79 AUR33931A Install windows/sunroofs V3 – 83

55 Machining

AUR34606A Balance engine components V3 – 87 AUR34608A Carry out blueprinting of engine components V3 – 91 AUR34648A Plan performance improvement V3 – 93 AUR34708A Carry out reboring and honing of cylinders V3 – 97 AUR34808A Carry out grinding/facing operations V3 – 101 AUR34972A Set, operate and monitor specialist machines V3 – 105

56 Electroplating

AUR35108A Carry out machining operations V3 – 109 AUR35649A Prepare and maintain electroplating solutions V3 – 113 AUR36224A Finish work using wet, dry and vapour deposition of coating materials V3 – 117

57 Trailers

AUR37119A Drive and manoeuvre trailer(s) V3 – 121 AUR37271A Service and repair trailers V3 – 125



COMPETENCY

STANDARD NUMBER


and Page No

58 Stock Control

AUR37608A Carry out stock control procedures V3 – 129 AUR37637A Maintain stock control V3 – 133 AUR37727A Identify, remove and label vehicle replacement parts V3 – 137 AUR37827A Identify automotive parts/components V3 – 139 AUR37927A Identify automotive parts/components/accessories V3 – 141 AUR38038A Plan and organise stock V3 – 143 AUR38150A Present stock and sales area V3 – 147 AUR38216A Determine used motor vehicle stock requirements V3 – 149

59 Materials Handling

AUR39139A Manoeuvre and position load V3 – 151 AUR39208A Carry out forklift driving and lifting operations V3 – 153 AUR39230A Inspect forklift and test V3 – 155 AUR39346A Package and dispatch engines and/or engine components V3 – 159 AUR39419A Drive and operate a mobile crane V3 – 163 AUR39430A Inspect and test a mobile crane V3 – 167 AUR39508A Carry out warehousing procedures V3 – 171 AUR39608A Carry out inventory procedures V3 – 175 AUR39819A Drive and operate load shifting equipment V3 – 179

60 Automotive Sales

AUR41303A Apply sales procedures V3 – 183 AUR41408A Carry out console operations V3 – 187 AUR41508A Carry out driveway service, manage forecourt and handle fuel dispensing V3 – 191 AUR41608A Carry out cash and/or credit/funds transfer transactions V3 – 195 AUR41769A Sell product V3 – 199 AUR41803A Apply legal requirements relating to product sales V3 – 201 AUR41903A Apply relevant finance, leasing and insurance contracts/policies V3 – 203 AUR42008A Carry out merchandising procedures V3 – 205 AUR42108A Carry out sales of stock lines V3 – 209 AUR42246A Package parts/components/materials V3 – 211 AUR42369A Wholesale used motor vehicle stock V3 – 215 AUR42403A Apply legal requirements relating to automotive sales V3 – 219 AUR42538A Manage a sales territory V3 – 221 AUR42621A Promote products and services V3 – 225

61 Automotive Purchasing

AUR44155A Purchase parts/components/materials V3 – 229 AUR44230A Inspect and appraise used motor vehicles in preparation for purchase V3 – 231 AUR44355A Purchase used motor vehicles to supplement stock for sale V3 – 233 AUR44455A Contract for external service provision V3 – 235



COMPETENCY

STANDARD NUMBER


and Page No

62 Outdoor Power Equipment

AUR45166A Repair faults in rotary cutting systems V3 – 239 AUR45170A Service rotary cutting systems V3 – 243 AUR45266A Repair faults in drum cutting systems V3 – 247 AUR45270A Service drum cutting systems V3 – 251 AUR45366A Repair faults in chain cutting systems V3 – 255 AUR45370A Service chain cutting systems V3 – 259 AUR45465A Remove, fit and adjust line trimming system components V3 – 263 AUR45566A Repair faults in post boring systems V3 – 267 AUR45570A Service post boring systems V3 – 271 AUR45666A Repair faults in post hole digging systems V3 – 275 AUR45670A Service post hole digging systems V3 – 279 AUR45766A Repair faults in reciprocating cutting systems V3 – 283 AUR45770A Service reciprocating cutting systems V3 – 287

63 Marine

AUR46108A Carry out minor hull repairs V3 – 291 AUR46131A Install inboard marine engines/controls/instruments V3 – 293 AUR46266A Repair fault(s) in rope, cable and chain systems V3 – 297 AUR46335A Launch and recover vessel from trailer V3 – 301 AUR46435A Launch and recover vessels from cranes, gantries and forklifts V3 – 305 AUR46519A Drive and manoeuvre motor driven vessels V3 – 309 AUR46542A Moor vessels V3 – 311 AUR46649A Prepare (winterise) vessel systems V3 – 313 AUR46660A Recommission vessel systems V3 – 317 AUR46749A Prepare (winterise) engine systems V3 – 321 AUR46760A Recommission engine systems V3 – 325 AUR46866A Repair deck, hull, cabin, equipment and fittings V3 – 329 AUR46870A Service deck, hull, cabin, equipment and fittings V3 – 333 AUR46927A Identify the need for water testing vessels V3 – 337 AUR46930A Water test vessels V3 – 339 AUR46975A Water test engines in tanks V3 – 343 AUR47030A Check configuration to meet specific customer performance specification V3 – 347

64 Pumping Systems

AUR47666A Repair pumping systems V3 – 351 AUR47670A Service pumping systems V3 – 355

65 Automotive Cleaning

AUR48909A Clean glass surfaces V3 – 357 AUR49909A Spot clean internal/external surfaces V3 – 361 AUR50109A Clean fittings and fixtures V3 – 363 AUR50318A Dispose of waste and maintain a tidy work area V3 – 367



COMPETENCY

STANDARD NUMBER


and Page No

66 Literacy/Numeracy

AUR51179A Write routine texts in the workplace V3 – 371 AUR51356A Read in the workplace V3 – 373 AUR51677A Use numbers in the workplace V3 – 375

67 Problem Solving

AUR52327A Identify, clarify and resolve problems V3 – 379

68 Automotive Administration

AUR54178A Use and maintain workplace office equipment V3 – 383

69 Vehicle Insurance

AUR56633A Investigate and assess automotive insurance claims V3 – 385 AUR56661A Recover claim losses V3 – 389 AUR56754A Provide and maintain automotive insurance policies V3 – 393 AUR56854A Provide vehicle finance V3 – 397

70 Scheduling

AUR57902A Allocate work V3 – 401

71 Staffing/Personnel

AUR59114A Contribute to assessment of staff competencies V3 – 405 AUR59211A Coach staff on the job V3 – 407 AUR59350A Conduct information sessions V3 – 411 AUR59414A Contribute to recruitment/selection of new staff V3 – 413 AUR59554A Provide technical guidance V3 – 417 AUR59647A Coordinate work activities V3 – 421 AUR59710A Coordinate health and safety practices in the workplace V3 – 425

72 Continuous Improvement

AUR61101A Adapt work processes to new technologies V3 – 429 AUR61230A Inspect technical quality of work V3 – 433 AUR61337A Maintain quality systems V3 – 437 AUR61447A Participate in improving workplace productivity V3 – 441 AUR61510A Coordinate improvement of workplace productivity V3 – 443 AUR61614A Contribute to business improvement V3 – 447

73 Automotive Customer Service

AUR62721A Establish customer requirements of a complex nature V3 – 451 AUR62807A Build customer relations V3 – 455 AUR62910A Coordinate delivery of products and services to customers V3 – 459 AUR63037A Maintain customer feedback system V3 – 463 AUR63238A Manage complex customer issues V3 – 465 AUR63337A Maintain business image V3 – 469



COMPETENCY

STANDARD NUMBER


and Page No

74 Vehicle Inspection/Assessment/Quotations

AUR65116A Determine vehicle damage and recommend repair procedures V3 – 473 AUR65130A Inspect vehicle systems/components and determine preferred repair action V3 – 475 AUR65230A Inspect paint and/or trim and/or accessories and ascertain recommended repair


AUR65349A Prepare written repair quotation V3 – 481 AUR65416A Determine availability, location and price of replacement parts/components V3 – 483 AUR65508A Carry out vehicle safety/roadworthy inspection V3 – 485 AUR65722A Estimate complex jobs V3 – 489

75 Diagnosis

AUR66108A Carry out diagnostic procedures V3 – 493 AUR66208A Carry out diagnoses of complex system faults V3 – 497

76 Complex Systems

AUR66671A Service/repair complex systems V3 – 501

77 RS&R Sector of Automotive Industry

AUR70125B Follow Workplace Occupational Health and Safety requirements V3 – 505 AUR70278A Use and maintain workplace tools and equipment V3 – 511 AUR70314A Contribute to workplace communication V3 – 515 AUR70421A Establish relations with customers V3 – 517 AUR70508A Carry out manual handling operations V3 – 521

AURCR20051A Work effectively with others V4 – 19 AURCR20900A Contribute to quality work outcomes V4 – 25 AURCT20200A Operate information technology systems V4 – 29

AURT2818A Comply with laws, regulations and codes of practice relating to the industry V4 – 295

78 Automotive Technology

AURT4770A Analyse and evaluate gas fuel system faults V4 – 407 AURT5700A Analyse and evaluate light vehicle steering and suspension system faults V4 – 415 AURT5701A Analyse and evaluate light vehicle driveline system faults V4 – 423 AURT5702A Analyse and evaluate light vehicle engine and fuel system faults V4 – 431 AURT5703A Analyse and evaluate light vehicle braking system faults V4 – 439 AURT5710A Analyse and evaluate heavy vehicle steering and suspension system faults V4 – 447 AURT5711A Analyse and evaluate heavy vehicle transmission system faults V4 – 455 AURT5712A Analyse and evaluate heavy vehicle engine and fuel system faults V4 – 463 AURT5713A Analyse and evaluate heavy vehicle braking system faults V4 – 471 AURT5720A Analyse and evaluate wheeled mobile plant steering and suspension system

faults V4 – 479

AURT5721A Analyse and evaluate wheeled mobile plant transmission system faults V4 – 487 AURT5722A Analyse and evaluate mobile plant engine and fuel system faults V4 – 495 AURT5723A Analyse and evaluate tracked mobile plant transmission, steering and braking

system faults V4 – 503

AURT5724A Analyse and evaluate tracked mobile plant undercarriage and suspension system faults

V4 – 511



COMPETENCY

STANDARD NUMBER


and Page No

78 Automotive Technology (continued)

AURT5725A Analyse and evaluate wheeled mobile plant braking system faults V4 – 519 AURT5726A Analyse and evaluate mobile plant hydraulic system faults V4 – 527 AURT5730A Analyse and evaluate motorcycle steering, suspension and frame system

faults V4 – 535

AURT5731A Analyse and evaluate motorcycle engine and transmission system faults V4 – 543 AURT5732A Analyse and evaluate motorcycle electrical/electronic system faults V4 – 553 AURT5733A Analyse and evaluate motorcycle braking system faults V4 – 561 AURT5735A Analyse and evaluate light marine hydraulic system faults V4 – 569 AURT5736A Analyse and evaluate light marine transmission system faults V4 – 577 AURT5737A Analyse and evaluate light marine engine and powerhead system faults V4 – 585 AURT5738A Analyse and evaluate light marine hull performance and stability system

faults V4 – 593

AURT5740A Develop and apply mechanical systems modification V4 – 601 AURT5741A Develop and apply hydraulic systems modification V4 – 609 AURT5742A Develop and apply pneumatic systems modification V4 – 617 AURT5750A Analyse and evaluate electrical and electronic faults in stability/steering/

suspension systems V4 – 625

AURT5751A Analyse and evaluate electrical and electronic faults in electric over hydraulic systems

V4 – 633

AURT5752A Analyse and evaluate electrical and electronic faults in engine management systems

V4 – 641

AURT5753A Analyse and evaluate electrical and electronic faults in transmission/driveline systems

V4 – 649

AURT5754A Analyse and evaluate electrical and electronic faults in braking systems V4 – 657 AURT5755A Analyse and evaluate electrical and electronic faults in safety systems V4 – 665 AURT5756A Analyse and evaluate electrical and electronic faults in monitoring/protection

systems V4 – 673

AURT5758A Analyse and evaluate electrical and electronic faults in convenience and entertainment systems

V4 – 681

AURT5759A Analyse and evaluate electrical and electronic faults in theft deterrent systems V4 – 689 AURT5760A Analyse and evaluate electrical and electronic faults in electric and hybrid

vehicle systems V4 – 697

AURT5761A Analyse and evaluate electrical and electronic faults in climate control systems

V4 – 705

AURT5765A Develop and apply electrical systems modification V4 – 713 AURT5766A Develop and apply electronic systems modification V4 – 721 AURT5771A Develop and apply gas fuel systems modification V4 – 729 AURT5773A Evaluate and select bodywork materials, equipment and processes V4 – 737 AURT5775A Prepare technical reports V4 – 743 AURT5776A Develop and document technical specifications and procedures V4 – 749 AURT5777A Identify and calculate total costs of work V4 – 755



COMPETENCY

STANDARD NUMBER


and Page No

79 Environment

AURC1501A Identify environmental regulations and best practice in a workplace or business V4 – 1 AURC2501A Apply environmental regulations and best practice in the automotive industry V4 – 5 AURC4501A Plan and manage compliance with environmental regulations and best practice

in a workplace or business V4 – 11

AURT2501A Apply environmental regulations and best practice in the marine service industry

V4 – 237

AURT3501A Implement and monitor environmental regulations and best practice in the marine repair industry

V4 – 319

AURT3502A Implement and monitor environmental regulations and best practice in the automotive mechanical industry

V4 – 325

AURT4501A Plan and manage compliance with environmental regulations and best practice in the marine repair and service industry

V4 – 391

AURT4502A Plan and manage compliance with environmental regulations and best practice in the mechanical repair industry

V4 – 399

AURV2501A Apply environmental regulations and best practice in the body repair industry V4 – 761 AURV3501A Implement and monitor environmental regulations and best practice in the body

repair industry V4 – 793

AURV4501A Plan and manage compliance with environmental regulations and best practice in the body repair industry

V4 – 805

80 Motorsport/Performance Enhancement

AURM2400A Operate in a motorsport environment V4 – 33 AURM2401A Set up and dismantle temporary work location and equipment V4 – 41 AURM3402A Assemble and prepare a competition vehicle V4 – 47 AURM3403A Collect and log motorsport data V4 – 55 AURM3404A Comply with motorsport team and event safety requirements V4 – 63 AURM3405A Conduct non-destructive testing V4 – 69 AURM3406A Construct hose/pipe assemblies for competition vehicles V4 – 75 AURM3407A Coordinate operations of a motorsport team V4 – 83 AURM3408A Perform competition vehicle preparation procedures at an event V4 – 89 AURM3409A Perform pit lane/service area operations V4 – 97 AURM3410A Perform torquing and fastening V4 – 105 AURM3411A Prepare competition vehicle and support equipment for transportation V4 – 111 AURM4412A Analyse and repair complex performance driveline systems V4 – 117 AURM4413A Analyse and repair complex performance fuel systems V4 – 125 AURM4414A Manage motorsport data acquisition V4 – 133 AURM4415A Manage personal presentation and development V4 – 141 AURM4416A Manage the preparation of a competition vehicle V4 – 147 AURM4417A Prepare competition vehicle suspension V4 – 153 AURM4418A Select and prepare tyres and wheels for motorsport applications V4 – 161 AURM4419A Test engines using a dynamometer V4 – 169 AURM4420A Test suspension dampers using a dynamometer V4 – 175 AURM5421A Apply aerodynamic and vehicle dynamic principles and effects to competition

vehicles V4 – 181

AURM5422A Determine material suitability for competition vehicle component construction

V4 – 189

AURM5423A Manage motorsport operations V4 – 197 AURM5424A Manage motorsport team development V4 – 205 AURM5425A Manage motorsport team media liaison V4 – 213 AURM5426A Manage motorsport team promotional partnerships and marketing V4 – 219 AURM5427A Manage team pit lane/service area operations V4 – 225 AURM5428A Prepare and implement race strategies V4 – 231



INDEX TO CROSS-INDUSTRY STANDARDS BUSINESS SERVICES INDUSTRY SECTOR

CURRENT INDUSTRY ENDORSED

NUMBER

(V)olume

and Page No

BSACOM101A Receive and pass on message to facilitate communication flow V3 – 523 BSACOM201A Receive and pass on oral messages to facilitate effective routine

communication V3 – 525

BSACOM301A Collect and provide information to facilitate communication flow V3 – 527 BSACOM302A Take dictation to produce a text V3 – 529 BSAENT101A Apply knowledge of enterprise to complete routine administrative tasks V3 – 531 BSAENT201A Apply knowledge of enterprise to promote its products and services V3 – 533 BSAENT301A Provide information and advice regarding the products/services of the

enterprise to meet client needs V3 – 535

BSAENT302A Process client complaints to ensure the goals of the enterprise are met V3 – 537 BSAFIN101A Prepare routine financial documents V3 – 539 BSAFIN201A Prepare and process financial documents for cash flow and accounting records V3 – 541 BSAFIN301A Maintain daily financial records for accounting purposes V3 – 543 BSAFIN302A Monitor cash control for accounting purposes V3 – 545 BSAFIN303A Monitor stock levels to maintain enterprise activities V3 – 547 BSAINF101A Handle mail to facilitate communication V3 – 549 BSAINF102A Handle information to maintain access to and security of records V3 – 551 BSAINF201A Handle mail to facilitate information flow V3 – 553 BSAINF301A Maintain information records system to ensure its integrity V3 – 555 BSAORG101A Follow established work schedules to achieve designated team/section goals V3 – 557 BSAORG201A Organise own work schedule to achieve designated team/section goals V3 – 559 BSAORG301A Coordinate own work schedule with that of others to achieve agreed

team/section goals V3 – 561

BSAORG302A Organise schedule on behalf of others to achieve team/section goals V3 – 563 BSATEC101A Operate a range of office equipment to complete routine tasks V3 – 565 BSATEC102A Access and retrieve computer data V3 – 567 BSATEC201A Select, operate and maintain a range of office equipment to complete a range of

tasks V3 – 569

BSATEC202A Operate a computer to gain access to and retrieve data V3 – 571 BSATEC203A Operate a computer to produce simple documents V3 – 573 BSATEC204A Organise the copying and collating of documents V3 – 577 BSATEC301A Use the advanced functions of a range of office equipment to complete daily

tasks V3 – 579

BSATEC401A Produce complex documents V3 – 581 BSATEM101A Participate in a team to achieve designated tasks V3 – 583 BSATEM201A Participate in allocation and completion of team tasks V3 – 585 BSATEM301A Negotiate with team members to allocate and complete tasks to achieve team

goals V3 – 587

BSBCMN206A Process and maintain workplace information V3 – 589 BSBCMN208A Deliver a service to customers V3 – 595 BSBCMN307A Maintain business resources V3 – 601 BSBCMN309A Recommend products and services V3 – 607 BSBSLS301A Develop product knowledge V3 – 615 BSBSLS302A Identify sales prospects V3 – 621 BSBSLS304A Secure prospect commitment V3 – 627



TOURISM/HOSPITALITY INDUSTRY SECTOR

CURRENT INDUSTRY ENDORSED

NUMBER

(V)olume

and Page No

THHBCC01A Use basic methods of cookery V3 – 633 THHBCC02A Prepare appetisers and salads V3 – 635 THHBCC12A Prepare diet-based and preserved foods V3 – 637 THHBFB01A Operate bar V3 – 639 THHBFB01AA Clean and tidy bar areas V3 – 643 THHBFB02/3A Provide food and beverage service V3 – 645 THHBFB02/3AA Provide a link between kitchen and service areas V3 – 649 THHBKA01A Organise and prepare food V3 – 651 THHBKA02A Present food V3 – 653 THHCOR01A Work with colleagues and customers V3 – 655 THHGGA06A Receive and store stock V3 – 657 THHGHS01A Follow workplace hygiene procedures V3 – 661 THHGHS02A Clean premises and equipment V3 – 663

PROPERTY SERVICES INDUSTRY SECTOR CURRENT INDUSTRY ENDORSED

NUMBER

(V)olume

and Page No

PRMCL01A Maintain hard floor surfaces V3 – 665 PRMCL03A Replace hard floor finish V3 – 669 PRMCL12A Wash external surfaces to remove all visible dirt and grime V3 – 673 PRMCL17A Maintain wet area in an odour free, soil and hazard free condition V3 – 677 PRMCL20A Undertake pressure wash to remove excessive or oil based soil V3 – 681 PRMCL21A Maintain industrial machinery in a soil free condition V3 – 685 PRMCL35A Maintain a cleaning storage area V3 – 689

METAL AND ENGINEERING INDUSTRY SECTOR CURRENT INDUSTRY ENDORSED

NUMBER

(V)olume

and Page No

MEM2.16C5A Interpret quality specifications and manuals V3 – 691 MEM5.10AA Undertake fabrication, forming, bending and shaping V3 – 695 MEM8.10AA Manually finish/polish materials V3 – 699 MEM8.12AA Prepare surfaces by abrasive blasting (basic) V3 – 703 MEM8.1AA Wire, jig and barrel load/unload work V3 – 707 MEM8.2AA Pre-treat work for subsequent surface coating V3 – 709 MEM8.3AA Finish work using acidic/alkaline electroplating solution V3 – 711 MEM8.5AA Prepare and produce specialised coatings electrolytically V3 – 717 MEM8.6AA Produce clear and/or coloured and/or sealed anodised films on aluminium V3 – 719 MEM8.8AA Operate and control surface finishing waste treatment process V3 – 723

Automotive Industry RS&R AUR29603A Apply refinishing materials.


AUR29603A APPLY REFINISHING MATERIALS UNIT DESCRIPTOR: This unit identifies the competence required to apply refinishing

materials to a variety of vehicle substrates either by gun or brush application and determine causes and rectification procedures for paint finish faults.

PRE-REQUISITES: AUR29749A Prepare spray painting materials and equipment AUR29649A Prepare substrate for refinishing ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR29603A.1 Apply refinishing materials by spray gun blending into surrounding surfaces.

AUR29603A.1.1 Refinishing materials are applied without causing damage to any component or system. AUR29603A.1.2 Appropriate protective clothing and equipment are used during all stages of the refinishing process. AUR29603A.1.3 The environment for the application of refinishing materials conforms to requirements for temperature, extraction of fumes and cleanliness. AUR29603A.1.4 Refinishing materials are applied at manufacturer- recommended intervals using approved methods. AUR29603A.1.5 Refinishing materials are dried using approved methods and equipment. AUR29603A.1.6 The finish produced meets specifications for colour, texture, depth and gloss and is contaminant-free, blending into the surrounding surfaces. AUR29603A.1.7 Surface refinishing is completed within approved time scales. AUR29603A.1.8 Spray equipment is cleaned as specified by manufacturer and or work place policy and procedures. AUR29603A.1.9 Waste materials are disposed of and/or stored in accordance with statutory and enterprise requirements. AUR29603A.1.10 Application activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR29603A Apply refinishing materials. Automotive Industry RS&R

2 AUR99 Version 4.00 Review by 30 June 2004 ©Australian National Training Authority

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR29603A.2 Apply refinishing materials by hand brushing.

AUR29603A.2.1 Refinishing materials are applied without causing damage to any component or system. AUR29603A.2.2 Appropriate protective clothing and equipment is used during the "touch up" process. AUR29603A.2.3 The environment for the application of refinishing materials conforms to requirements for temperature, extraction of fumes and cleanliness. AUR29603A.2.4 Refinishing materials are applied at manufacturer- recommended intervals using approved methods. AUR29603A.2.5 Refinishing materials are dried using approved methods and equipment. AUR29603A.2.6 The finish produced meets specifications for colour, texture, depth and gloss and is contaminant-free. AUR29603A.2.7 Surface refinishing using approved brushing techniques is completed within specified time scales. AUR29603A.2.8 All brushes and equipment are cleaned as specified by the manufacturer and or workplace policy and procedures. AUR29603A.2.9 Waste materials are disposed of and/or stored in accordance with statutory and enterprise requirements. AUR29603A.2.10 Application activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

Automotive Industry RS&R AUR29603A Apply refinishing materials.


Resources may include: • acrylic lacquers, air dry synthetic enamels, two pack urethane acrylic enamels, metallic

two pack enamels, clear acrylic lacquers, metallic acrylic lacquers, pearl finishes, water based finishes, paint thinners, paint reducers.

• various spray guns, air pressure regulators, air compressors, personal protective equipment, spray booths, baking ovens, heating and lighting systems, safety equipment.

Methods include: • spray gun techniques, various spraying techniques, drying procedures, paint mixing Methods should be applied under normal operating conditions. Specific requirements: • Personal safety protection and equipment. Other variables may include: • Polishing and detailing of brushed surfaces. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised

practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable.

• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • preparation of paint • application of refinishing materials • safe working practices • protection methods • equipment use • environmental procedures Underpinning knowledge: • Types of paints • Paint surface rectification procedures • Application methods • Types of spray guns • Types of brushes • Spray gun/brush techniques (spraying & brushing techniques) • Paint drying methods • Brush and spray gun cleaning methods • Relevant environmental protection requirements • Personal safety requirements. Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment • Prepare paint for use • Operate and use spray guns/brushes • Apply refinishing materials • Apply relevant environmental procedures • Apply personal safety requirements

AUR29603A Apply refinishing materials. Automotive Industry RS&R


Key Competencies: Collect, analyse and organise information Plan and organise activities Solve problems Use technology

Level 1 2 2 2

Automotive Industry RS&R AUR29608A Carry out masking procedures


AUR29608A CARRY OUT MASKING PROCEDURES UNIT DESCRIPTOR: This unit identifies the competence required to apply masking

medium in preparation for vehicle/component painting. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR29608A.1 Prepare vehicle body surfaces by masking prior to refinishing.

AUR29608A.1.1 Preparation is completed without causing damage to any component or system. AUR29608A.1.2 Protective clothing and equipment appropriate to the preparation activity are used. AUR29608A.1.3 Surfaces adjacent to the surfaces to be refinished are protected using approved masking methods and materials. AUR29608A.1.4 Surfaces to be refinished are cleaned of contaminants. AUR29608A.1.5 Components and ancillary fittings that can be affected by the refinishing process are protected and/or removed, tagged and stored securely. AUR29608A.1.6 Surfaces are masked using approved methods, materials and equipment. AUR29608A.1.7 Waste materials are disposed of in accordance with statutory and enterprise requirements. AUR29608A.1.8 Masking procedures are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body streams Sources of information/documents may include: • enterprise operating procedures • industry/workplace codes of practice • product manufacturer specifications • repair quotations and or job card OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

AUR29608A Carry out masking procedures Automotive Industry RS&R


Resources may include: • masking medium • cleaning materials • cutting blade/scalpels, masking machines and dispensers various masking tapes (creped

and PVC) marking papers and films, spray equipment Methods include: • masking, dispensing, spraying Methods should be applied under normal operating conditions. Specific requirements: • In-situ panels, doors, plastic components, glass work, fenders, boots, bonnets etc. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • safe working practices • vehicle protection methods • masking material and procedures Underpinning knowledge: • The necessary cleaning agents • Masking materials and procedures • Relevant technical information • Workplace safety procedures • Relevant technical information • Equipment safety requirements • Vehicle safety requirements • Correct operating procedure of relevant equipment • Masking procedures Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment • Apply various masking mediums Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Solve problems

Level 1 1 1 1

Automotive Industry RS&R AUR29649A Prepare substrate for refinishing


AUR29649A PREPARE SUBSTRATE FOR REFINISHING UNIT DESCRIPTOR: This unit identifies the competence required to remove surface

rust/scale and prepare application of primers and apply primers and/or sealers and repairs for refinishing.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR29649A.1 Remove surface rust and scale and prepare body surfaces for the application of primers.

AUR29649A.1.1 Work is completed without causing damage to any component or system. AUR29649A.1.2 Protective clothing and equipment appropriate to the activity are used. AUR29649A.1.3 Surfaces to be painted are cleaned of contaminants. AUR29649A.1.4 Surfaces to be painted are prepared using approved methods, materials and equipment. AUR29649A.1.5 Waste materials are disposed of in accordance with statutory and enterprise requirements. AUR29649A.1.6 Surface preparation activities testing is carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR29649A.2 Apply primers and/or sealers.

AUR29649A.2.1 Work is completed without causing damage to any component or system. AUR29649A.2.2 Protective clothing and equipment appropriate to the application activities are used. AUR29649A.2.3 Components and ancillary fittings that can be affected by the application processes are protected and/or removed and stored safely. AUR29649A.2.4 Primers/primer surfaces are applied using approved methods, materials and equipment. AUR29649A.2.5 Application activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR29649A Prepare substrate for refinishing Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR29649A.3 Prepare primed/sealed surface for refinishing

AUR29649A.3.1 Work is completed without causing damage to any component or system. AUR29649A.2.2 Protective clothing and equipment appropriate to the application activities are used. AUR29649A.3.3 Surfaces to be refinished are prepared using approved methods, materials and equipment AUR29649A.3.4 Waste materials are disposed of in accordance with statutory and enterprise requirements AUR29649A.3.5 Application activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body streams Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • insurance company instructions • industry/workplace codes of practice • product manufacturer specifications • repair quotations and/or job card OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, air and power tools, cleaning equipment, spray equipment, chemical cleaners,

body fillers, primer fillers, body solder, abrasive papers, cleaning materials, masking materials, primers, etch primers

Methods include: • surface preparation, abrasive blasting and/or sanding wet and dry, masking, filling,

application of refinishing material Methods should be applied under normal operating conditions. Specific requirements: • In-situ panels, doors, plastic components, fenders, boots, bonnets etc. Other variables may include: • internal trim, external trim, plastics, glass fittings, mirrors, lights, accessory items, rubber

seals, protective strips, decals, striping

Automotive Industry RS&R AUR29649A Prepare substrate for refinishing


EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • safe working practices • removal of surface rust and scale, and preparation of body surfaces for the application of

primers • application of primers and/or sealers • preparation of primed/sealed surface for refinishing Underpinning knowledge: • The necessary cleaning agents • Surface preparation procedures for primers/sealers (including minor dent/surface blemish

repair) • Application methods of primers/fillers/sealers • Relevant technical information • Workplace safety procedures • Equipment safety requirements • Vehicle safety requirements • Wet/dry rubbing procedures • Primer/sealed surface preparation for refinishing • Correct operating procedure of relevant equipment for surface preparation • Personal safety requirements Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment • Clean bare metal surfaces • Perform wet/dry rubbing • Prepare surfaces for primers/sealers • Apply primers/sealers • Prepare surfaces for refinishing Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Solve problems Use technology

Level 1 1 1 1 2

Automotive Industry RS&R AUR29749A Prepare spray painting materials and equipment


AUR29749A PREPARE SPRAY PAINTING MATERIALS AND

EQUIPMENT UNIT DESCRIPTOR: This unit identifies the competence required to preparation of spray

painting equipment and paint materials. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR29749A.1 Prepare paint for spray gun(s).

AUR29749A.1.1 Paint is prepared without causing damage to any component or system. AUR29749A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR29749A.1.3 Protective clothing and equipment appropriate to the paint preparation process are used. AUR29749A.1.4 Paints mixed conform to specification for type and colour. AUR29749A.1.5 Paints mixed are prepared in accordance with specification for viscosity and temperature. AUR29749A.1.6 Where appropriate to do so, a test card is used for comparison of colour and texture. AUR29749A.1.7 Waste materials are stored and/or disposed of in accordance with statutory and enterprise requirements. AUR29749A.1.8 Preparation activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR29749A.2 Prepare spray gun(s) for spraying.

AUR29749A.2.1 Spray guns are prepared without causing damage to any component or system. AUR29749A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR29749A.2.3 Protective clothing and equipment appropriate to the preparation process are used. AUR29749A.2.4 Preparation, maintenance and adjustment of spraying equipment conforms to requirements of manufacturer specifications.

AUR29749A Prepare spray painting materials and equipment Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR29749A.2 (continued) Prepare spray gun(s) for spraying.

AUR29749A.2.5 Preparation activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R body streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • tinting machines, microfiche, scales, air operated agitators, hand paddles, mixing banks,

spray gun stem strainers, funnel strainers, mesh strainers, nylon stocking weave, vacuum paint strainers, viscosity measuring equipment, high volume low pressure spray guns, gravity feed spray guns, suction feed spray guns, pressure regulators, air compressors, personal protective equipment, spray booths, baking ovens, heating and lighting systems

• acrylic lacquers, air dry synthetic enamels, two pack urethane acrylic enamels, metallic two pack enamels, clear acrylic lacquers, metallic acrylic lacquers, pearl finishes, water-based finishes, paint thinners, paint reducers

Methods include: • spray gun techniques, various spraying techniques, drying procedures, paint mixing

methods, paint straining methods, paint thinning methods Methods should be applied under normal operating conditions. Specific requirements: • Personal safety protection and equipment EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • preparation of paint and equipment • safe working practices • relevant environmental procedures

Automotive Industry RS&R AUR29749A Prepare spray painting materials and equipment


Underpinning knowledge: • Types of paints • Paint application methods • Equipment preparation procedures • Spray guns and their application • Paint mixing techniques • Paint drying methods • Relevant environmental protection requirements • Personal safety requirements Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment • Mix paints to prescribed formulas • Operate/maintain spray guns and equipment • Apply relevant environmental procedures • Apply personal safety requirements Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Use mathematical ideas and techniques Use technology

Level 2 1 1 1 1

Automotive Industry RS&R AUR29803A Apply colour matching techniques


AUR29803A APPLY COLOUR MATCHING TECHNIQUES UNIT DESCRIPTOR: This unit identifies the competence required to prepare/mix paints

and the preparation of a colour mix testcard for visual colour matching.

PRE-REQUISITES: AUR29749A Prepare spray painting materials and equipment ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR29803A.1 Prepare colour test card for visual matching test.

AUR29803A.1.1 Colour test card is prepared without causing damage to any component or system. AUR29803A.1.2 Test card prepared in the prescribed manner, to enable a visual comparison between matched and original paints. AUR29803A.1.3 Following matched and original paint comparison, if necessary, paint is re-mixed for further matching, prior to application. AUR29803A.1.4 Preparation activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body streams Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer report • industry/workplace codes of practice • paint manufacturer specifications OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • tinting machines, microfiche, scales, air operated agitators, hand paddles, mixing banks,

spray gun stem strainers, funnel strainers, mesh strainers, nylon stocking weave, vacuum paint strainers, viscosity measuring equipment, high volume low pressure spray guns, gravity feed spray guns, suction feed spray guns, pressure regulators, air compressors, personal protective equipment, spray booths, baking ovens, heating and lighting systems, polishing and cleaning equipment, safety equipment, metal/cardboard test cards, acrylic lacquers, air dry synthetic enamels, two pack urethane acrylic enamels, metallic two pack enamels, clear acrylic lacquers, metallic acrylic lacquers, pearl finishes, water-based finishes, paint thinners, paint reducers

AUR29803A Apply colour matching techniques Automotive Industry RS&R


Methods include: • spray gun techniques, various spraying techniques, drying procedures, paint mixing

methods, paint straining methods, paint thinning methods Methods should be applied under normal operating conditions. Specific requirements: • Personal safety protection and equipment EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • preparation of paint • safe working practices • relevant environmental procedures • colour matching techniques Underpinning knowledge: • Colour matching techniques • Paint mixing techniques • Relevant environmental protection requirements • Personal safety requirements Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment • Mix paints to prescribed formulae • Colour match which must exhibit no noticeable colour difference when viewed in normal

and artificial light • Operate/maintain spray guns and equipment • Apply relevant environmental procedures • Apply personal safety requirements Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Use mathematical ideas and techniques Use technology

Level 2 1 1 1 1

Automotive Industry RS&R AUR29908A Carry out paint rectification and touch up work


AUR29908A CARRY OUT PAINT RECTIFICATION AND

TOUCH UP WORK UNIT DESCRIPTOR: This unit identifies the competence required to determine causes of

a variety of paint finish faults and rectify. PRE-REQUISITES: AUR29603A Application of refinishing materials ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR29908A.1 Rectify paint faults.

AUR29908A.1.1 Paint faults are rectified without causing damage to any component or system. AUR29908A.1.2 Cause of paint fault is determined from available information to provide background for report/repair. AUR29908A.1.3 Visual inspection of vehicle is undertaken to determine the extent of damage and areas requiring repair/rework. AUR29908A.1.4 Damage to paintwork is assessed from visual comparison with undamaged paintwork. AUR29908A.1.5 Materials required to restore paintwork to as new condition are determined from industry and manufacturer standards. AUR29908A.1.6 Damaged paintwork is repaired to blend with existing paintwork on vehicle. AUR29908A.1.7 All inspecting and repair operations are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body streams Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • insurance company instructions • industry/workplace codes of practice • paint manufacturer product data specifications • customer request • repair quotations and or job cards OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

AUR29908A Carry out paint rectification and touch up work Automotive Industry RS&R


Resources may include: • acrylic lacquers, air dry synthetic enamels, two pack urethane acrylic enamels, metallic

two pack enamels, clear acrylic lacquers, metallic acrylic lacquers, pearl finishes, water-based finishes, paint thinners, paint reducers

• various spray guns, air pressure regulators, air compressors, personal protective equipment, spray booths, baking ovens, heating and lighting systems, safety equipment

Methods include: • spray gun techniques, various spraying techniques, drying procedures, paint mixing • safe work procedures Methods should be applied under normal operating conditions. Specific requirements: • Personal safety protection and equipment Other variables may include: • polishing and detailing of brushed surfaces EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • preparation of paint • paint fault rectification • safe working practices • protection methods • equipment use • environmental procedures Underpinning knowledge: • Paint surface fault identification and rectification procedures • Relevant environmental protection requirements • Personal safety requirements • Vehicle/equipment safety procedures Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment • Rectify paint faults and perform touch up work • Apply relevant environmental procedures • Apply personal safety requirements Key Competencies: Collect, analyse and organise information Plan and organise activities Solve problems

Level 1 2 2

Automotive Industry RS&R AUR30003A Apply decorative designs


AUR30003A APPLY DECORATIVE DESIGNS UNIT DESCRIPTOR: This unit identifies the competence required to apply decorative

design materials to a variety of vehicles by spraying or brush application.

PRE-REQUISITES: AUR29603A Apply refinishing materials ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR30003A.1 Apply refinishing materials by spray gun and/or brush.

AUR30003A.1.1 Refinishing materials are applied without causing damage to any component or system. AUR30003A.1.2 Appropriate protective clothing and equipment are used during all stages of the refinishing process. AUR30003A.1.3 The environment for the application of materials conforms to requirements for temperature, extraction of fumes and cleanliness. AUR30003A.1.4 Materials are applied at manufacturer-recommended intervals using approved methods. AUR30003A.1.5 Materials are dried using approved methods and equipment. AUR30003A.1.6 The finish produced meets specifications for colour, texture, depth and gloss and is contaminant-free. AUR30003A.1.7 Waste materials are disposed of and/or stored in accordance with statutory and enterprise requirements. AUR30003A.1.8 Application activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body streams Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • insurance company instructions • industry/workplace codes of practice • paint manufacturer product data specifications • customer request • repair quotations and or job cards

AUR30003A Apply decorative designs Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • acrylic lacquers, air dry synthetic enamels, two pack urethane acrylic enamels, metallic

two pack enamels, clear acrylic lacquers, metallic acrylic lacquers, pearl finishes, water based finishes, paint thinners, paint reducers


Methods include: • spray gun techniques, various spraying/brush techniques, drying procedures, paint mixing • safe work procedures Methods should be applied under normal operating conditions. Specific requirements: • Personal safety protection and equipment Other variables may include: • polishing and detailing of brushed surfaces EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • preparation of paint • safe working practices • application of decorative designs • protection methods • equipment use • environmental procedures Underpinning knowledge: • Decorating and design procedures • Spray gun/brush techniques for decorating design • Relevant environmental protection requirements • Vehicle/equipment safety procedures • Personal safety requirements Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment • Mix paints to prescribed formulae • Operate and use spray guns/brushes • Apply decorating and design finishes • Apply relevant environmental procedures • Apply personal safety requirements

Automotive Industry RS&R AUR30003A Apply decorative designs


Key Competencies: Collect, analyse and organise information Plan and organise activities Solve problems

Level 1 2 2

Automotive Industry RS&R AUR30149A Prepare and paint plastic components


AUR30149A PREPARE AND PAINT PLASTIC COMPONENTS UNIT DESCRIPTOR: This unit identifies the competence required to prepare and apply

finishing materials to plastic surfaces. PRE-REQUISITES: AUR29749A Prepare spray painting materials and equipment ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR30149A.1 Prepare plastic surfaces and apply refinishing materials.

AUR30149A.1.1 Preparation and application is completed without causing damage to any component or system. AUR30149A.1.2 Appropriate protective clothing and equipment are used during all stages of the refinishing process. AUR30149A.1.3 The environment for the application of refinishing materials conforms to requirements for temperature, extraction of fumes and cleanliness. AUR30149A.1.4 Surfaces are prepared and refinishing materials are applied at manufacturer-recommended intervals using approved methods. AUR30149A.1.5 Refinishing materials are dried using approved methods and equipment. AUR30149A.1.6 The finish produced meets application specifications for colour, texture, depth and gloss and is contaminant-free blending into the surrounding surfaces. AUR30149A.1.7 Waste materials are disposed of and/or stored in accordance with statutory and enterprise requirements. AUR30149A.1.8 Application activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body streams Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • insurance company instructions • industry/workplace codes of practice • paint manufacturer product data specifications • customer request • repair quotations and or job cards

AUR30149A Prepare and paint plastic components Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • acrylic lacquers, air dry synthetic enamels, two pack urethane acrylic enamels, metallic

two pack enamels, clear acrylic lacquers, metallic acrylic lacquers, pearl finishes, water-based finishes, paint thinners, paint reducers


Methods include: • spray gun techniques, various spraying/brush techniques, drying procedures, paint mixing • safe work procedures Methods should be applied under normal operating conditions. Specific requirements: • Personal safety protection and equipment Other variables may include: • polishing and detailing of brushed surfaces EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • preparation of paint • safe working practices • preparation and painting of plastic components • protection methods • equipment use • environmental procedures Underpinning knowledge: • Types of paints • Application methods • Types of spray guns • Types of brushes • Spray gun/brush techniques • Paint drying methods and procedures • Surface preparation methods • Relevant environmental protection requirements • Personal safety requirements

Automotive Industry RS&R AUR30149A Prepare and paint plastic components


Practical assessments: The ability to: (via practical assessments) • Access, interpret and apply technical information • Use relevant tools and equipment • Prepare and paint plastic components • Operate and use spray guns/brushes • Apply relevant environmental procedures • Apply personal safety requirements Key Competencies: Collect, analyse and organise information Plan and organise activities Solve problems Use technology

Level 1 2 2 2

Automotive Industry RS&R AUR30203A Apply rust prevention and sound deadening materials


AUR30203A APPLY RUST PREVENTION AND SOUND

DEADENING MATERIALS UNIT DESCRIPTOR: This unit identifies the competence required to apply special

treatment materials to vehicle body component parts. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR30203A.1 Apply special treatments and/or materials.

AUR30203A.1.1 Special treatments are applied without causing damage to any component or system. AUR30203A.1.2 Appropriate protective clothing and equipment are used during application processes. AUR30203A.1.3 The environment for the application of special treatments or materials conforms to requirements for temperature, extraction of fumes and cleanliness. AUR30203A.1.4 Special treatments or materials are applied as per manufacturer recommendation, using approved methods. AUR30203A.1.5 Special treatments or materials are dried using approved methods and equipment, as necessary. AUR30203A.1.6 The finish produced meets specifications for mechanical fastening and/or application for coverage, depth, texture and is contaminant-free. AUR30203A.1.7 Application of special treatments or materials is completed within established industry guidelines. AUR30203A.1.8 Waste materials are disposed of and/or stored in accordance with statutory and enterprise requirements. AUR30203A.1.9 Application activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body streams

AUR30203A Apply rust prevention and sound deadening materials Automotive Industry RS&R


Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • insurance company instructions • industry/workplace codes of practice • product manufacturer specifications • customer request • repair quotations and or job cards • Statutory legislation. OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools, spray guns, heat guns, air pressure regulators, personal protective

equipment, heating and lighting systems, safety equipment • mixing equipment, stirring equipment, straining/thinning equipment, hand brushing

equipment, paint pots, mechanical fastening equipment Methods include: • spray gun/heat gun techniques, drying techniques, hand brushing techniques, mixing,

thinning, matching and spraying techniques, mechanical fastening techniques Methods should be applied under normal operating conditions. Specific requirements: • Spray-on sound deadening materials, mechanically fastened sound deadening materials,

under-body sealers, joint and seam sealants, paint protection, rust protection, upholstery protection



• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • preparation and application of rust prevention and sound deadening material • safe working practices • equipment use • environmental procedures Underpinning knowledge: • Protective coatings and their use • Application methods • Various brushes and spray guns • Spray gun/heat gun brush techniques • Paint drying methods • Relevant environmental procedures • Personal safety requirements

Automotive Industry RS&R AUR30203A Apply rust prevention and sound deadening materials


Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment • Mix paints to prescribed formulae • Operate spray guns, heat guns and brushes • Apply rust prevention and sound deadening material • Apply relevant environmental procedures • Apply personal safety requirements Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems Use technology

Level 2 1 2 1 2 2

Automotive Industry RS&R AUR30349A Prepare vehicle components for minor paint repairs


AUR30349A PREPARE VEHICLE COMPONENTS FOR MINOR

PAINT REPAIRS UNIT DESCRIPTOR: This unit identifies the competence required to prepare body

surfaces and apply primers and primer surfaces prior to final paint coats.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR30349A.1 Prepare vehicle body/component surfaces for painting.

AUR30349A.1.1 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR30349A.1.2 Protective clothing and equipment appropriate to the preparation activity are used. AUR30349A.1.3 Surfaces adjacent to the surfaces to be painted are protected using approved methods and materials. AUR30349A.1.4 Surfaces to be painted are cleaned of contaminants. AUR30349A.1.5 Components and ancillary fittings that can be affected by the painting process are protected and/or removed and stored securely. AUR30349A.1.6 Surfaces to be painted are prepared using approved methods, materials and equipment. AUR30349A.1.7 Unrecorded damage to surfaces and ancillary equipment is noted and reported to appropriate persons. AUR30349A.1.8 Waste materials are disposed of in accordance with statutory and enterprise requirements. AUR30349A.1.9 Surface preparation activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body Stream Sources of information/documents may include: • vehicle manufacturer specifications • company operating procedures • product manufacturer specifications • customer requirements • industry codes of practice

AUR30349A Prepare vehicle components for minor paint repair Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools, cleaning equipment, adhesive equipment, spray painting

equipment • rubbing down equipment, paint primers, hand brush touch-up equipment Methods include: • adhesive bonding, sanding wet and dry, masking, surface preparation, chemical cleaning • priming • paint touch-up Methods should be applied under normal operating conditions. Specific requirements: • In-situ panels, doors, plastic components, glasswork, bonnet Other variables may include: • internal trim, external trim, accessories, lights, rubber seals, protective strips, decals,

striping EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating repair information • safe working practices Underpinning knowledge: • Relevant cleaning materials • Equipment/material safety requirements • Relevant preparation methods • Industry code of practice • Environmental protection requirements • Personal safety requirements • Primer/paint application methods • Rubbing down procedures Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment • Maintain customer records • Use relevant preparation procedures • Apply primers/paints (as necessary) • Apply personal safety requirements

Automotive Industry RS&R AUR30349A Prepare vehicle components for minor paint repairs


Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Solve problems Use technology

Level 1 1 1 1 2

Automotive Industry RS&R AUR30449A Prepare and use equipment and material for minor paint repairs


AUR30449A PREPARE AND USE EQUIPMENT AND

MATERIAL FOR MINOR PAINT REPAIRS UNIT DESCRIPTOR: This unit identifies the competence required to prepare equipment

and apply materials for minor paint repair. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR30449A.1 Prepare equipment.

AUR30449A.1.1 Equipment is prepared without causing damage to any component or system. AUR30449A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR30449A.1.3 Preparation is carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR30449A.2 Prepare and apply material.

AUR30449A.2.1 Material is prepared and applied without causing damage to any component or system. AUR30449A.2.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR30449A.2.3 Preparation and application of materials is carried out in accordance with manufacturer specifications. AUR30449A.2.4 All preparation and application of materials is carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body stream Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

AUR30449A Prepare and use equipment and material for minor paint repairs Automotive Industry RS&R


Resources may include: • various spray guns, air pressure regulators, air compressors, personal protective

equipment, spray booths, heating and lighting systems, safety equipment, paint • mixing equipment, paint stirring equipment, paint straining and thinning equipment • paint test cards, hand brushing equipment, paint pots, machine buffs and polishes Methods include: • spray gun techniques, drying techniques, hand brushing techniques, paint mixing, paint

straining, paint thinning, paint matching, buffing and polishing Methods should be applied under normal operating conditions. Specific requirements: • Oil based paint, water based paint, synthetic paints, vinyl paints, undercoats, lacquers,

enamels, paint thinners, paint reducers EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • safe working practices • equipment preparation • material preparation • use of equipment • application of material Underpinning knowledge: • Spraying equipment procedures • Equipment/material safety requirements • Relevant paint mixing procedures • Industry code of practice • Environmental protection requirements • Hand painting procedures • Personal safety requirements • Application procedures • Basic colour matching Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment • Maintain customer records • Prepare relevant spraying equipment • Use relevant spraying equipment • Apply relevant equipment/material safety procedures • Apply personal safety requirements • Apply paints by spray gun or hand brushing • Prepare material to be applied • Colour match paints

Automotive Industry RS&R AUR30449A Prepare and use equipment and material for minor paint repairs


Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 1 1 1 1 1 2

Automotive Industry RS&R AUR30508A Carry out buffing and burnishing


AUR30508A CARRY OUT BUFFING AND BURNISHING UNIT DESCRIPTOR: This unit identifies the competence required to carry out buffing

and burnishing procedures on a range of vehicle body refinishing materials.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR30508A.1 Buff or burnish job.

AUR30508A.1.1 Work is buffed or burnished without causing damage to any component or system. AUR30508A.1.2 *Buffing and re-burnishing (polishing) heads are installed and set up according to enterprise procedures. AUR30508A.1.3 Surface materials and finish requirements are identified. AUR30508A.1.4 Job surface is finished to specified enterprise requirements. AUR30508A.1.5 *Hazards are correctly identified. AUR30508A.1.6 *All finishing procedures are completed within recognised enterprise guidelines. AUR30508A.1.7 *All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

*Language, literacy and numeracy skills are integrated into these performance criteria. Further details included in Evidence Guide. RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Body refinishing materials Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • polishes, felt wheels, fabric mops, flexible drive appliances

AUR30508A Carry out buffing and burnishing Automotive Industry RS&R


Methods include: • underhand and overhand techniques hand and machine grinding, buffing and polishing Methods should be applied under normal operating conditions. Specific requirements: • Solid and liquid compositions EVIDENCE GUIDE Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • finishing surfaces following enterprise procedures without damage or injury to equipment

or personnel Underpinning knowledge: • Personal safety requirements • Buffing and burnishing procedures • Application of relevant buffing and burnishing equipment • Operating procedure of relevant buffing and burnishing equipment • Equipment safety requirements • Identification of surface materials and finish requirements • Processes required to treat work • Procedures to prevent hazards • Occupational Health and Safety requirements Practical assessments: • Access, interpret and apply technical information • Apply personal safety requirements • Identify buffing and burnishing equipment • Apply buffing and burnishing procedures • Assess hazards and apply safety procedures • Install and set up buffing and burnishing equipment • Apply non-manual procedures Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Use mathematical ideas and techniques Use technology

Level 1 1 1 1 2

Language, literacy and numeracy skills: Speaking and listening skills may include: • listening to and following verbal instructions • exchanging technical information Reading and writing skills may include: • reading and interpreting information on hazards eg signs and codes in the workshop, hand

tool manual • reading and interpreting sops on operating equipment • reading and interpreting company policies and procedures

Automotive Industry RS&R AUR31208A Carry out trimming of vehicle components


AUR31208A CARRY OUT TRIMMING OF VEHICLE

COMPONENTS UNIT DESCRIPTOR: This unit identifies the competence required to measure, cut,

fabricate and attach material covers to relevant vehicle components.

PRE-REQUISITES: AUR31108A Carry out sewing operations AUR31368A Select and apply trim/fabric adhesives ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR31208A.1 Match, measure and cut relevant material.

AUR31208A.1.1 Work is completed without causing damage to any component or system. AUR31208A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR31208A.1.3 All matching, measuring and cutting procedures are carried out in accordance with manufacturer specifications. AUR31208A.1.4 All matching, measuring and cutting procedures are completed within established industry enterprise guidelines. AUR31208A.1.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR31208A.2 Fabricate trim/covers to suit relevant vehicle/components.

AUR31208A.2.1 Fabrication is achieved without causing damage to any component or system. AUR31208A.2.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR31208A.2.3 Trim/cover fabrication of procedures are carried out in accordance with manufacturer specifications. AUR31208A.2.4 All fabrication procedures are completed within established industry/enterprise guidelines. AUR31208A.2.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR31208A.3 Attach material cover to relevant vehicle/component.

AUR31208A.3.1 Material is attached without causing damage to any component or system.



ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR31208A.3 (continued) Attach material cover to relevant vehicle/component.

AUR31208A.3.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR31208A.3.3 All attaching procedures are carried out in accordance with manufacturer. AUR31208A.3.4 All attaching procedures are completed within established industry/enterprise guidelines. AUR31208A.3.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body streams Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice • Statutory legislation (including ADRs) • Australian Standards OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power/air tools, special tools for dismantling/assembly, staple gun, hammers,

wad punches, heat gun, foam cutter, scissors, knives, revolving hole punch, ruler, tape, hand clamps, adhesive gun, pop rivet kit, punch and die set, hog ring pliers, door handle remover, hacksaw, sander, staple and tack remover, scrapers and putty knives, stuffing irons, vacuum formers

Methods include: • sewing, gluing, riveting, cutting, forming, stapling etc. Methods should be applied under normal operating conditions. Other variables may include: • marine, aircraft, heavy vehicle and equipment EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision.



Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • fabrication of relevant covers/trim • repairing material covers/trims • replacing material covers/trims • adjusting material covers/trims • safe working practices • vehicle protection methods Underpinning knowledge: • Removal and replacement methods • Measuring/testing and adjustment procedures • Relevant technical and legal requirements • Equipment safety requirements • Relevant manufacturer/company policies • Types and use of various materials • Personal safety requirements • Material safety requirements • Trim fabrication, matching, measuring and cutting procedures Practical assessments: • Access, interpret and apply technical information • Fabricate relevant material cover/trim • Use relevant tools and equipment • Test material covers/trims for both technical and legal requirements • Maintain customer records • Match relevant materials Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems Use technology

Level 2 1 1 1 1 2

Automotive Industry RS&R AUR31268A Select and apply trim/fabric materials


AUR31268A SELECT AND APPLY TRIM/FABRIC MATERIALS UNIT DESCRIPTOR: This unit identifies the competence required to select and

determine relevant methods of applying trim/fabric materials. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR31268A.1 Select relevant materials and determine methods of attachment.

AUR31268A.1.1 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR31268A.1.2 All material application procedures are carried out in accordance with manufacturer specifications. AUR31268A.1.3 All material selection and application procedures are completed within established industry guidelines. AUR31268A.1.4 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body streams Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice • Australian Standards OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • computers, catalogues, colour charts, vehicle details Methods include: • clamping, crimping, gluing, sewing Methods should be applied under normal operating conditions. Other variables may include: • passenger/commercial vehicles • plant and agricultural • recreational equipment • mining equipment • marine applications • aircraft applications

AUR31268A Select and apply trim/fabric materials Automotive Industry RS&R




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • safe working practices • selection and methods of application of materials Underpinning knowledge: • Trim/fabric material types and their application • Methods of attachment appropriate to trim/fabric material appropriate • Selection procedures to determine relevant trim/fabric material requirements • Personal safety requirements • Relevant technical information • Equipment safety requirements • Relevant manufacturer/company policies Practical assessments: • Access, interpret and apply technical information • Apply testing methods • Use relevant tools and equipment • Maintain customer records • Select and apply relevant trim/fabric material methods Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Solve problems

Level 1 1 1 1

Automotive Industry RS&R AUR31368A Select and apply trim/fabric adhesives


AUR31368A SELECT AND APPLY TRIM/FABRIC ADHESIVES UNIT DESCRIPTOR: This unit identifies the competence required to select, prepare and

apply relevant trim/fabric adhesives. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR31368A.1 Select, prepare and apply relevant adhesive.

AUR31368A.1.1 Work is completed without causing damage to any component or system. AUR31368A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR31368A.1.3 All adhesive selection procedures are carried out in accordance with product/manufacturer specifications. AUR31368A.1.4 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body streams Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • industry/workplace codes of practice • product manufacturer specifications • customer report • Australian Standards OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power/air tools, cleaning equipment, sealing equipment, cutting equipment,

adhesives, solvents, resins Methods include: • application of adhesives Methods should be applied under normal operating conditions. Specific requirements: • Glass components, mouldings/trim, mirrors, weathershields, body components and panels,

foam, fibreglass, trim fabrics

AUR31368A Select and apply trim/fabric adhesives Automotive Industry RS&R


Other variables may include: • heavy vehicle • plant and agricultural • recreational • mining • marine • aircraft EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • safe working practices • selection and application of relevant adhesives Underpinning knowledge: • Relevant technical information • Equipment safety requirements • Product safety requirements • Relevant manufacturer/company policies • Personal safety procedures • Adhesive types and their application • Adhesive selection, preparation and application procedures Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment • Maintain customer records • Select and apply relevant adhesives Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Solve problems

Level 1 1 1 1

Automotive Industry RS&R AUR31649A Prepare vehicle/component/equipment for customer use


AUR31649A PREPARE VEHICLE/COMPONENT/EQUIPMENT

FOR CUSTOMER USE UNIT PURPOSE: This unit identifies the competence required to clean, and perform a

final inspection of repaired/manufactured/modified vehicle/ component/equipment before delivery to a customer.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR31649A.1 Clean vehicle/component/ equipment for delivery.

AUR31649A.1.1 Cleaning is completed without causing damage to any component or system. AUR31649A.1.2 Vehicle/component/equipment is cleaned in the prescribed manner, to industry standard and secured in preparation for customer pick up. AUR31649A.1.3 *Cleaning, operations are carried out according to industry standards/regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR31649A.2 Carry out inspection of relevant vehicle/component/equipment systems before delivery.

AUR31649A.2.1 Inspection is completed without causing damage to any component or system. AUR31649A.2.2 *Checklist and repair quotation is to be used to ensure correct operation of all vehicle/component/equipment systems.

AUR31649A.3 Deliver/hand over vehicle/equipment/component to customer.

AUR31649A.3.1 *Service, operating and warranty requirements are explained to customer. AUR31649A.3.2 *Safety features are explained to the customer. AUR31649A.3.3 *Authorisation is completed prior to hand over. AUR31649A.3.3 *All operations are carried out according to industry standards/regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

*Language, literacy and numeracy skills are integrated into these performance criteria. Further details included in Evidence Guide. RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams

AUR31649A Prepare vehicle/component/equipment for customer use Automotive Industry RS&R


Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • insurance company instructions • industry/workplace codes of practice • Statutory legislation (including ADRs) • repair quotations and or job cards • material safety data sheets • customer requirements OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • car washes, polishes, paint protectants, glass cleaners, chrome cleaners, upholstery

cleaners, chemical baths, hot washes, high pressure cleaners • tools and equipment to clean and protect vehicle/component/equipment surfaces • cleaning agents • testing equipment Methods include: • manual or machine-assisted cleaning • visual inspection and testing • checklists for correct systems operation • written and verbal communication Methods should be applied under normal operating conditions. Specific requirements: • Safety features are operational Other variables may include: • vessels including life jackets, flares, rescue equipment • bicycles including helmets • trailers • outdoor power equipment • components/assemblies/accessories EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • Interpreting and communicating operational information • Safe work practices • Vehicle protection methods • Pre-delivery/inspection procedures • Relevant cleaning procedures • Relevant testing procedures

Automotive Industry RS&R AUR31649A Prepare vehicle/component/equipment for customer use


Underpinning knowledge: • Environmental requirements for the disposal of substances • Necessary cleaning agents • Relevant technical information • Equipment safety requirements • Vehicle safety requirements • Workshop safety requirements • Relevant vehicle/component systems operation • Relevant cleaning procedures • Pre-delivery/inspection procedures • Personal safety requirements • Relevant testing procedures Practical assessments: • Access, interpret and apply technical information • Maintain records • Use relevant hand tools and equipment • Use relevant cleaning agents • Carry out relevant cleaning tasks • Perform relevant testing procedures Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems

Level 1 2 1 2 1

Language, literacy and numeracy skills: Speaking and listening may include: • explaining to customers the work that has been carried out • asking questions to identify the customer’s needs • listening to verbal instructions and customer information • following verbal instructions Reading and writing skills may include: • identifying safety and warranty information • accessing service, safety and warranty information, eg. SOPs, computer print outs,

checksheets • completing company paper work, eg. checksheets • entering information on computer

Automotive Industry RS&R AUR31708A Carry out vehicle detailing


AUR31708A CARRY OUT VEHICLE DETAILING UNIT DESCRIPTOR: This unit identifies the competence required to carry out whole of

vehicle cleaning/detailing. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR31708A.1 Carry out vehicle detailing and final inspection of vehicle/components.

AUR31708A.1.1 Work is completed without causing damage to any component or system. AUR31708A.1.2 *Checklist is used to ensure all appropriate detailing and final inspections have been completed. AUR31708A.1.3 *Vehicle/component is cleaned in the prescribed manner, to industry standard, and secured in preparation for customer pick-up. AUR31708A.1.4 *Vehicle detailing and inspection operations are carried out according to industry standards/ regulations/ guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

*Language, literacy and numeracy skills are integrated to these performance criteria. Further details included in Evidence Guide. RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • industry codes of practice (EPA) • tool and equipment manufacturer specifications • customer requirements OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • tools and equipment to clean and protect vehicle/component surfaces • tools and equipment for detailing of vehicle/component • cleaning agents Methods include: • manual or machine-assisted cleaning. Methods should be applied under normal operating conditions. Specific requirements: • car washes, polishes, paint protectants, glass cleaners, chrome cleaners, upholstery

cleaners and protectants, chemical baths, hot washes, high pressure cleaners

AUR31708A Carry out vehicle detailing Automotive Industry RS&R


EVIDENCE GUIDE Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • use of appropriate materials and equipment • application of appropriate procedure to detail vehicle Underpinning knowledge: • Personal safety requirements • Workshop safety requirements • Equipment safety requirements • Vehicle safety requirements • Cleaning agents and their recommended applications • Detailing/cleaning procedures for interior and exterior surfaces • Environmental requirements for the disposal of substances Practical assessments: • Access, interpret and apply technical information • Use relevant hand tools and equipment • Use relevant cleaning agents • Carry out total vehicle cleaning/detailing • Apply workshop safety requirements • Apply environmental requirements for the disposal of substances Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use technology

Level 1 2 1 2 2

Language, literacy numeracy skills: Speaking and listening skills may include: • listening to and following verbal instructions Reading and writing skills may include: • reading and interpreting company forms, eg. checklists, jobsheets • reading and interpreting written notes • completing company forms, eg. checklists, jobsheets • reading and interpreting labels on cleaning liquids Numeracy skills may include: • measuring cleaning fluids • measuring ratio of cleaning fluids

Automotive Industry RS&R AUR32165A Remove, replace, fit and test components/ accessories


AUR32165A REMOVE, REPLACE, FIT AND TEST

COMPONENTS/ACCESSORIES UNIT DESCRIPTOR: This unit identifies the competencies required to remove and

replace or fit, and test components/accessories. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR32165A.1 Remove/replace/fit relevant components/accessories.

AUR32165A.1.1 Work is completed without causing damage to any component or system. AUR32165A.1.2 Correct information is accessed appropriate sources to advise on the component/accessory required. AUR32165A.1.3 Components/accessories are removed and refitted following manufacturer procedures. AUR32165A.1.4 All activities are carried out in accordance with statutory and enterprise policy and procedures for OH&S.

AUR32165A.2 Test relevant component/ accessories.

AUR32165A.2.1 Tests are completed without causing damage to any component or system. AUR32165A.2.2 Correct information is accessed appropriate sources to advise on the appropriate test required. AUR32165A.2.3 Components/accessories tested according to manufacturer procedures. AUR32165A.2.4 All activities are carried out in accordance with statutory and enterprise policy and procedures for OH&S.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • removing, replacing and/or fitting components and accessories. Particular content could

be car detailing, accessory fitting and vehicle painting. Sources of information/documents may include: • vehicle manufacturer specifications • company operating procedures • product manufacturer specifications • customer requirements • industry codes of practice • Statutory legislation for vehicle road worthiness (including ADRs)

AUR32165A Remove, replace, fit and test components/ accessories Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools, relevant specialist tools, jacks, jack stands, hoists, lifting

equipment, testing equipment Methods include: • replacing, assembling, connecting, testing under usual operating conditions Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • fitting procedures • testing procedures Underpinning knowledge: • Relevant fitting procedures • Equipment/material safety requirements • Relevant testing procedures • Industry code of practice • Manual handling procedures • Personal safety requirements Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment • Maintain customer records • Use correct fitting procedures • Use relevant testing procedures • Apply manual handling procedures • Apply personal safety requirements Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use technology

Level 2 1 1 1 2

Automotive Industry RS&R AUR32265A Remove, replace, fit and adjust bicycle accessories


AUR32265A REMOVE, REPLACE, FIT AND ADJUST BICYCLE

ACCESSORIES UNIT DESCRIPTOR: This unit identifies the competence required to fit and adjust

bicycle accessories and complete required documents. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR32265A.1 Gather information on bicycle accessory.

AUR32265A.1.1 Customer requirements are checked following workplace procedures. AUR32265A.1.2 Intended use of the accessory is confirmed by discussions with customer. AUR32265A.1.3 Bicycle accessory fitting requirements are researched, specifications accessed and checked. AUR32265A.1.4 Tools and equipment are checked prior to use, for conformity with specifications and safe condition. AUR32265A.1.5 Condition of accessory is determined by visual, aural, tactile inspections and measurements. AUR32265A.1.6 Conditions found are compared with bicycle accessory specifications and customer use requirements.

AUR32265A.2 Prepare for the fitting of a bicycle accessory.

AUR32265A.2.1 Planned fitting sequence and availability of required tools and equipment are determined. AUR32265A.2.2 Planned fitting sequence includes post fitting testing and checking process. AUR32265A.2.3 Tools and equipment are selected to meet job requirements.

AUR32265A.3 Fit, test and adjust bicycle accessory.

AUR32265A.3.1 Fitting operation for bicycle accessory is performed according to plan. AUR32265A.3.2 Tools and equipment are handled and used in accordance with OH&S requirements. AUR32265A.3.3 Fitting operations are performed using all required personal safety equipment and precautions required to protect others in the workplace.

AUR32265A Remove, replace, fit and adjust bicycle accessories Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR32265A.3 (continued) Fit, test and adjust bicycle accessory.

AUR32265A.3.4 Customer requirements and bicycle accessory specifications are checked following fitting procedures. AUR32265A.3.5 Fitted bicycle accessory is operated through full range, noting test results, including non-conformity. AUR32265A.3.6 Fitted bicycle accessory is checked, adjustments completed and unit prepared for delivery. AUR32265A.3.7 Portable tools and equipment are stored in approved designated areas. AUR32265A.3.8 Workplace records, customer file and warranty information are updated, as required by enterprise. AUR32265A.3.9 Accounts and invoices are prepared as required by enterprise.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • battery, solar or dynamo, lighting systems, electronic equipment, heart rate monitors, gear

changers, computers, speedometers, odometers, child carriers, luggage carriers, bags and attachment frames, seats, handlebar tape and bicycle carriers

Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • specific accessory fitting and general workshop equipment and tools • enterprise documentation and reporting systems • specific test equipment • area and equipment for safe fitting and checking of bicycle accessories Methods include: • on and off site fitting • fitting and manual adjustments of accessory components • communicating with customers • documenting and reporting on work done Methods should be applied under normal operating conditions.

Automotive Industry RS&R AUR32265A Remove, replace, fit and adjust bicycle accessories


Specific requirements: • Fitting and adjusting a range of bicycle accessories EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • fitting and adjusting bicycle accessories Underpinning knowledge: • Purpose and requirements of accessories and fittings and their relationship to safe bicycle

use • The application of mechanical, hydraulic, electrical and electronic principles • The materials used in accessories and fittings • Use of tools and equipment • Classification of accessory and fitting types Practical assessments: • Gather information on bicycle accessories • Plan bicycle accessory fitting procedures • Fit bicycle accessories • Adjust bicycle accessories Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 2

Automotive Industry RS&R AUR33166A Repair laminated glass


AUR33166A REPAIR LAMINATED GLASS UNIT DESCRIPTOR: This unit identifies the competence required to repair chips, cracks

or scratched laminated glass. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR33166A.1 Repair chipped, cracked or scratched laminated glass.

AUR33166A.1.1 Work is completed without causing damage to any component or system. AUR33166A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR33166A.1.3 Laminated glass repairs are carried out in accordance with repair equipment manufacturer current specifications for methods, equipment and resin used. AUR33166A.1.4 Appropriate workplace documentation is completed and dealt with relevant to repair outcomes. AUR33166A.1.5 Repair activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body stream Sources of information/documents may include: • vehicle manufacturer specifications • product manufacturer specifications • company operating procedures • industry codes of practice • customer report • State/Territory/Federal statutory requirements • State Road Transport Authority guidelines, including ADRs • Australian Standards for laminated windscreen repairs OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools, cleaning equipment, repair equipment, resin, solvents, template,

cutting tools, protective covers, personal protective clothing Methods include: • vacuum out gassing, gravity feed • pressure injection, capillary action, moisture removal and surface finishing • scratch removal Methods should be applied under normal operating conditions.

Automotive Industry RS&R AUR33166A Repair laminated glass


Specific requirements: • Laminated glass (including windscreens) Vehicles may include: • passenger type • commercial • equipment and agricultural • recreational • mining • forestry • recreational boating • outdoor equipment EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • repairing laminated glass • safe working practices • vehicle protection methods Underpinning knowledge: • Dismantling and assembling methods • Measuring and testing procedures • Relevant technical information • Equipment safety requirements • Vehicle safety requirements • Personal safety requirements • Relevant manufacturer/company policies • Glass repair methods • Relevant legislative requirements Practical assessments: • Access, interpret and apply technical information • Apply diagnostic techniques • Use relevant tools and equipment • Apply relevant repair • Maintain customer records • Surface finish repaired glass • Remove/repair scratches from glass surfaces • Repair headlight lenses (as necessary) Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems Use technology

Level 1 1 1 1 1 2

Automotive Industry RS&R AUR33215A Cut and process glass and composites


AUR33215A CUT AND PROCESS GLASS AND COMPOSITES UNIT DESCRIPTOR: This unit identifies the competence required to measure, mark, cut

out and process glass and composites for installation into vehicle and equipment.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR33215A.1 Measure, mark and cut out glass or composites.

AUR33215A.1.1 Work is completed without causing damage to any component or system. AUR33215A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR33215A.1.3 Glass/composite is measured, marked and cut out according to specified measurements and legislation using correct template and/or pattern.

AUR33215A.2 Process edges of glass or composites.

AUR33215A.2.1 Arris and bevels to the edges of glass/composites are completed within established enterprise guidelines. AUR33215A.2.2 Appropriate workplace documentation is completed and dealt with relevant to glass edge processing outcomes. AUR33215A.2.3 All edge processing activities are carried out in accordance with statutory and enterprise policy and procedures for OH&S. tolerances relative to the vehicle.

AUR33215A.3 Fabricate templates and patterns.

AUR33215A.3.1 Correct materials are selected to fabricate templates. AUR33215A.3.2 The template/pattern is correctly marked out. AUR33215A.3.3 The template/pattern is fabricated.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Manufacturing and RS&R Body streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice

AUR33215A Cut and process glass and composites Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools, cleaning equipment, repairing equipment, cutting equipment,

resins, solvents, Australian Standards, templates, plastic welding gun, buffing equipment and polishers, personal protective equipment

Methods include: • manual and automatic cutting • fabrication of templates/patterns • maintenance and belt replacement on edge processing machine • sharpening cutting tools Methods should be applied under normal operating conditions. Specific requirements: • Laminated glass, edge processing equipment • Plate glass and composites EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • glass cutting and processing methods • safe working practices • vehicle protection methods Underpinning knowledge: • Dismantling and assembling methods • Measuring and testing procedures • Relevant technical information • Equipment safety requirements • Vehicle safety requirements • Personal safety requirements • Relevant manufacturer/company policies • Relevant legislative requirements • Glass and/or composites cutting and processing procedures Practical assessments: • Access, interpret and apply technical information • Measure and mark out glass and/or composites using templates and/or patterns. • Use relevant tools and equipment • Cut and process glass • Maintain customer records • Process edges of glass and/or composites • Fabricate templates and/or patterns

Automotive Industry RS&R AUR33215A Cut and process glass and composites



Level 2 1 1 1 2 1 2

Automotive Industry RS&R AUR33363A Remove and install rubber glazed windscreens


AUR33363A REMOVE AND INSTALL RUBBER GLAZED

WINDSCREENS UNIT DESCRIPTOR: This unit identifies the competence required to remove and install

rubber glazed windscreens. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR33363A.1 Remove and install rubber glazed windscreen.

AUR33363A.1.1 Removal and installation is completed without causing damage to any component or system. AUR33363A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR33363A.1.3 Removal and installation is carried out in accordance with vehicle manufacturer and tolerances. AUR33363A.1.4 Appropriate workplace documentation is completed and dealt with relevant to removal and installation outcomes. AUR33363A.1.5 Removal and installation activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body stream Sources of information/documents may include: • vehicle manufacturer specifications • product manufacturer specifications • company operating procedures • industry codes of practice • customer report • State/Territory/Federal statutory requirements (including ADRs) OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools, cleaning equipment, sealing equipment, lifting equipment,

scaffolds, cutting equipment, adhesives, solvents Methods include: • rubber glazed windscreen removal and installation methods Methods should be applied under normal operating conditions.

AUR33363A Remove and install rubber glazed windscreens Automotive Industry RS&R


Specific requirements: • glass components, moulding/trims, mirrors, sun visors, aerials, electrical and mechanical

components, rubbers, locking strips Other variables (vehicles) may include: • passenger/commercial type • recreational equipment • small commercial • forestry • marine EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • removal and installation of rubber glazed windscreens Underpinning knowledge: • Removal and installation procedures • Relevant technical information • Equipment safety requirements • Vehicle safety requirements • Relevant manufacturer/company policies • Personal safety requirements • Test procedures Practical assessments: • Access, interpret and apply technical information • Remove and install components/glass/sealants • Use relevant tools and equipment • Test glass/components for both technical and legal requirements • Maintain customer records • Leak test • Ensure correct functions of accessories (eg. windscreen wipers/washers etc.) • Remove and replace rubber glazed windscreens. Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems Use technology

Level 1 1 1 1 1 2

Automotive Industry RS&R AUR33463A Remove and install butyl sealed windscreens


AUR33463A REMOVE AND INSTALL BUTYL SEALED


butyl sealed windscreens in various applications. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR33463A.1 Remove and install butyl sealed windscreen.

AUR33463A.1.1 Removal and installation is completed without causing damage to any component or system. AUR33463A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR33463A.1.3 Removal and installation is carried out in accordance with vehicle manufacturer and tolerances. AUR33463A.1.4 Appropriate workplace documentation is completed and dealt with relevant to windscreen removal and installation outcomes. AUR33463A.1.5 Removal and installation activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.


scaffolds, cutting equipment, adhesives, solvents Methods include: • butyl type windscreen removal and installation methods Methods should be applied under normal operating conditions.

AUR33463A Remove and install butyl sealed windscreens Automotive Industry RS&R


Specific requirements: • Glass components, moulding/trims, mirrors, sunvisors, aerials, electrical and mechanical

components, hot and cold butyl tapes and primers Other variables (vehicles) may include: • passenger/commercial type • recreational equipment • small commercial • forestry • marine EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • removal and installation of butyl glazed windscreens • safe working practices • vehicle protection methods Underpinning knowledge: • Removal and installation methods for butyl glazed installations • Relevant technical information • Equipment safety requirements • Vehicle safety requirements • Relevant manufacturer/company policies • Personal safety requirements • Test procedures Practical assessments: • Access, interpret and apply technical information • Remove and install components/glass/sealants • Use relevant tools and equipment • Test glass/components for both technical and legal requirements • Maintain customer records • Leak test • Ensure correct functions of accessories (eg. windscreen wipers/washers etc.) • Remove and replace butyl glazed windscreens Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems Use technology

Level 1 1 1 1 1 2

Automotive Industry RS&R AUR33563A Remove and install direct glazed windscreens


AUR33563A REMOVE AND INSTALL DIRECT GLAZED


direct glazed windscreens in a variety of applications.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR33563A.1 Remove and install direct glazed windscreen.

AUR33563A.1.1 Removal and installation is completed without causing damage to any component or system. AUR33563A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR33563A.1.3 Removal and installation is carried out in accordance with vehicle manufacturer and tolerances. AUR33563A.1.4 Appropriate workplace documentation is completed and dealt with relevant to removal and installation outcomes. AUR33563A.1.5 Removal and installation activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.


scaffolds, cutting equipment, adhesives, solvents • Industry Standards and specification documents • leak testing equipment Methods include: • urethane type windscreen removal methods • urethane type windscreen long and short installation methods • encapsulated installation Methods should be applied under normal operating conditions.

AUR33563A Remove and install direct glazed windscreens Automotive Industry RS&R



components, rubbers, locking strips Other variables (vehicles) may include: • passenger/commercial type • equipment and agricultural • recreational • mining • forestry • marine EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • removal and installation of direct glazed windscreens • safe working practices • vehicle protection methods Underpinning knowledge: • Removal and replacement methods • Relevant technical information • Equipment safety requirements • Vehicle safety requirements • Relevant manufacturer/company policies • Culture adhesive types and cure performance • Personal safety requirements • Test procedures Practical assessments: • Access, interpret and apply technical information • Remove and install components/glass/sealants • Use relevant tools and equipment • Test glass/components for both technical and legal requirements • Maintain customer records • Leak test • Ensure correct functions of accessories (eg windscreen wipers/washers etc) • Remove and replace direct glazed windscreens, using long method and short methods Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems Use technology

Level 1 1 1 1 1 2

Automotive Industry RS&R AUR33663A Remove and install framed type windscreens


AUR33663A REMOVE AND INSTALL FRAMED TYPE


clamped/framed windscreens in various applications ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR33663A.1 Remove and install windscreen assembly.

AUR33663A.1.1 Removal and installation is completed without causing damage to any component or system. AUR33663A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR33663A.1.3 Removal and installation is carried out in accordance with vehicle manufacturer specifications and tolerances. AUR33663A.1.4 Appropriate workplace documentation is completed and dealt with relevant to removal and installation outcomes. AUR33663A.1.5 Removal and installation activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body streams Sources of information/documents may include: • vehicle manufacturer specifications • product manufacturer specifications • company operating procedures • industry codes of practice • customer report • State/Territory/Federal statutory requirements (including ADRs) OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools, cleaning equipment, sealing equipment, lifting equipment,

scaffolds, cutting equipment, adhesives, solvents, non-cured rubber, lubricants Methods include: • clamped/framed installation methods Methods should be applied under normal operating conditions.

AUR33663A Remove and install framed type windscreens Automotive Industry RS&R



components Other variables may include: • passenger type • commercial (small and large) • equipment and agricultural • recreational • mining • forestry • marine • vintage EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • selecting correct components/glass/sealants • removing and installing framed type windscreens • safe working practices • vehicle protection methods Underpinning knowledge: • Removal and replacement methods • Equipment safety requirements • Personal safety requirements • Glass and sealant types and selection processes • Vehicle safety requirements including ADRs • Relevant manufacturer/company policies Practical assessments: • Access and interpret technical information • Remove and install components/glass/sealants • Use relevant tools and equipment • Test glass/components for both technical and legal requirements • Maintain customer records • Ensure correct functions of accessories (eg windscreen wipers/washers etc) • Remove and replace clamped/framed windscreens • Leak test (where applicable) Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems Use technology

Level 1 1 1 1 1 2

Automotive Industry RS&R AUR33763A Remove and install fixed and movable body glass


AUR33763A REMOVE AND INSTALL FIXED AND MOVABLE

BODY GLASS UNIT DESCRIPTOR: This unit identifies the competence required to remove and install

fixed and movable body glass in various applications. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR33763A.1 Remove and install fixed and movable body glass.

AUR33763A.1.1 Removal and installation is completed without causing damage to any component or system. AUR33763A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR33763A.1.3 Removal and installation of fixed and movable body glass is carried out in accordance with vehicle manufacturer specifications and tolerances. AUR33763A.1.4 Appropriate workplace documentation is completed and dealt with relevant to removal and installation outcomes. AUR33763A.1.5 Removal activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.


scaffolds, cutting equipment, adhesives, solvents • industry Standards and specification documents Methods include: • urethane, rubber, butyl, and encapsulated installation methods Methods should be applied under normal operating conditions.

AUR33763A Remove and install fixed and movable body glass Automotive Industry RS&R


Specific requirements: • Electrical system(s) • Glass components, mouldings/trims, mirrors, sunvisors, aerials, electrical and mechanical

components • Systems drainage Vehicles may include: • passenger type • commercial (small and large) • plant and agricultural • recreational • mining • forestry • marine • caravans and motor homes • outdoor equipment • recreational boating EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • selecting correct component/glass/sealants/adhesives/tools and equipment • removing and replacing fixed glass components • adjusting fixed glass components • safe working practices • vehicle protection methods Underpinning knowledge: • Removal and replacement methods • Measuring and testing procedures • Relevant technical information • Equipment safety requirements • Personal safety requirements • Vehicle safety requirements • Relevant manufacturer/company policies Practical assessments: • Access, interpret and apply technical information • Fit relevant fixed and movable body glass • Select and use relevant tools and equipment • Test glass/components for both technical and legal requirements • Maintain customer records • Leak test • Ensure correct functions of accessories (eg. demisters, washer/wipers etc.) • Remove and install fixed body glass

Automotive Industry RS&R AUR33763A Remove and install fixed and movable body glass



Level 1 1 1 1 1 2 2

Automotive Industry RS&R AUR33849A Prepare surfaces and apply window tinting


AUR33849A PREPARE SURFACES AND APPLY WINDOW

TINTING UNIT DESCRIPTOR: This unit identifies the competence required to prepare various

surfaces and apply window tint film. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR33849A.1 Measure and cut tinting materials/ template.

AUR33849A.1.1 Surfaces are measured, and materials and templates cut without causing damage to any component or system. AUR33849A.1.2 Information is accessed and interpreted from appropriate manufacturer specifications. AUR33849A.1.3 Measurement, cutting and template production are performed according to accepted industry methods, materials and procedures. AUR33849A.1.4 Appropriate workplace documentation is completed and dealt with relevant to measuring and cutting outcomes. AUR33849A.1.5 All measurement, cutting and template production are to be carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR33849A.2 Prepare surface for tinting.

AUR33849A.2.1 Surfaces are prepared without causing damage to any component or system. AUR33849A.2.2 Information is accessed and interpreted from appropriate manufacturer specifications. AUR33849A.2.3 Surface preparation is carried out using approved methods, materials and equipment, according to specifications relative to the vehicle and/or tinting product to be applied. AUR33849A.2.4 Appropriate workplace documentation is completed and dealt with relevant to surface preparation outcomes. AUR33849A.2.5 All surface preparations and tinting applications are carried out according to industry regulations/ guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR33849A Prepare surfaces and apply window tinting Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR33849A.3 Apply window tinting materials.

AUR33849A.3.1 Window tinting materials are to be applied without causing damage to any component or system. AUR33849A.3.2 Information is accessed and interpreted from appropriate manufacturer specifications. AUR33849A.3.3 Window tinting is applied to clean surfaces according to the specifications and procedures relevant to the materials/ products used. AUR33849A.3.4 Appropriate workplace documentation is completed and dealt with relevant to application of tinting materials outcomes. AUR33849A.3.5 Window tinting is carried out according to industry regulations/ guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR33849A.4 Window tinting material storage.

AUR33849A.4.1 Window tinting materials are stored without causing damage to any component or system. AUR33849A.4.2 Information relating to storage is accessed and interpreted from appropriate manufacturer specifications. AUR33849A.4.3 Appropriate workplace documentation is completed and dealt with relevant to material storage outcomes. AUR33849A.4.5 Storage is carried out according to industry regulations/ guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body stream Sources of information/documents may include: • vehicle manufacturer specifications • company operating procedures • insurance company instructions • industry codes of practice • customer requirements • product manufacturer specifications • State/Territory/Federal statutory requirements (including ADRs)

Automotive Industry RS&R AUR33849A Prepare surfaces and apply window tinting


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • all cleaning materials and tools required in preparation and application of window tint • appropriate personal protection Methods include: • selection of the appropriate window tinting film • measurement and template production • cutting of the tint film • application of the tint film Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • cleaning of surfaces before and after applying tinting • application of tint film Underpinning knowledge: • The necessary cleaning agents and relevant cleaning procedures • Relevant technical information • Equipment safety requirements • Vehicle safety requirements • Measuring and cutting procedures • Template production procedures and material • Surface preparation procedures • Tinting material storage procedures • Personal safety requirements • Relevant manufacturer application methods • Statutory legislation (including ADRs) • Relevant application methods and procedures • Practical assessments: • Access, interpret and apply technical information • Use relevant tools/equipment • Select correct window tint • Apply measuring and cutting procedures • Apply surface preparation procedures • Store materials • Maintain customer records • Apply window tint film

AUR33849A Prepare surfaces and apply window tinting Automotive Industry RS&R


Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems Use technology

Level 1 1 1 1 1 2

Automotive Industry RS&R AUR33931A Install windows/sunroofs


AUR33931A INSTALL WINDOWS/SUNROOFS UNIT DESCRIPTOR: This unit identifies the competence required to fabricate templates,

mark out and cut panels, prepare cut edges and install windows/sunroofs.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR33931A.1 Measure, mark out and fabricate templates.

AUR33931A.1.1 Templates are completed without causing damage to any component or system. AUR33931A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR33931A.1.3 Suitable materials are selected and template is fabricated to required shape and size. AUR33931A.1.4 Fabricating, measuring and marking out activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR33931A.2 Mark out, cut panels/ trim and prepare cut edges, in preparation for installation of windows/ sunroofs.

AUR33931A.2.1 Work is completed without causing damage to any component or system. AUR33931A.2.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR33931A.2.3 Template is used to mark out areas to be cut. AUR33931A.2.4 Panels/trim are cut using approved methods and equipment in accordance with specifications. AUR33931A.2.5 Panels/trim are prepared in readiness for installing sunroof/window. AUR33931A.2.6 Panels are reinforced (as necessary) to comply with manufacturer requirements. AUR33931A.2.7 Marking out, cutting and preparation activities are carried out according to industry regulations/ guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR33931A Install windows/sunroofs Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR33931A.3 Install sunroofs/windows.

AUR33931A.3.1 Installation is achieved without causing damage to any component or system. AUR33931A.3.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR33931A.3.3 Sunroof/window is installed to the required specification. AUR33931A.3.4 Installed sunroof/window is checked for correct operation and leak tested as necessary. AUR33931A.3.5 All installation and checking is performed according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body stream Sources of information/documents may include: • vehicle manufacturer specifications • product manufacturer specifications • enterprise operating procedures • industry/workplace codes of practice • customer requirements • State/Territory/Federal statutory requirements (including ADRs) OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools, measuring equipment, marking out equipment, cutting

equipment, vehicle protection equipment, templates Methods include: • measuring, marking out, cutting, preparing cut edges • reinforcing cut panels (as necessary) • installing windows/sunroofs • leak testing installed window/sunroof • sealing, testing operation and cleaning Methods should be applied under normal operating conditions. Specific requirements: • Commercial vehicle windows, caravan windows, sunroofs • Material for templates

Automotive Industry RS&R AUR33931A Install windows/sunroofs


Other variables may include: • heavy vehicles and equipment • outdoor equipment • agriculture equipment • recreational boating EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • preparing and installing windows/sunroofs Underpinning knowledge: • Marking out procedures • Measuring procedures • Relevant company/manufacturer policies • Relevant cutting procedures (panels and trim) • Relevant technical information • Equipment safety requirements • Personal safety requirements • Vehicle safety requirements • Window and sunroof installation and tinting procedures • Panel reinforcing methods Practical assessments: • Access and interpret technical information • Use relevant tools and equipment • Correctly mark out, using templates • Maintain customer records • Manufacture templates • Cut out panels and prepare edges • Cut and prepare trim as necessary • Refit trim • Reinforce panels (as necessary) Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 2 2 1 2

Automotive Industry RS&R AUR34606A Balance engine components


AUR34606A BALANCE ENGINE COMPONENTS UNIT DESCRIPTOR: This unit identifies the competence required to balance engine

rotating and reciprocating components. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR34606A.1 Balance rotating engine components.

AUR34606A.1.1 Rotating engine components are balanced without causing damage to any component or system. AUR34606A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR34606A.1.3 Balancing machine is prepared for operation. AUR34606A.1.4 Component is mounted and clamped into machine. AUR34606A.1.5 All balancing procedures are carried out to enterprise recognised guidelines. AUR34606A.1.6 All balancing activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR34606A.2 Balance reciprocating engine components.

AUR34606A.2.1 Reciprocating engine components are balanced without causing damage to any component or system. AUR34606A.2.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR34606A.2.3 Component prepared for balancing. AUR34606A.2.4 All balancing procedures are carried out to enterprise recognised guidelines. AUR34606A.2.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Mechanical streams

AUR34606A Balance engine components Automotive Industry RS&R


Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • balancing equipment, hand and power tools, scales, personal safety equipment, balancing

weights, lifting equipment • lifting equipment Methods include: • balancing relevant engine components Methods should be applied under normal operating conditions. Specific requirements may include: • Relevant engine components

(eg. crankshafts, flywheels, piston and con-rod assemblies etc.) EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised

practice and repetitive experience. If workplace conditions are not available assessment in simulated workplace conditions is acceptable.

• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • components balancing without damage or injury to tools, equipment and personnel • components balancing to specified tolerances following enterprise procedures Underpinning knowledge: • Equipment operation • Relevant technical information • Equipment and machining safety requirements • Relevant balancing techniques • Manual handling techniques • Personal safety procedures Practical assessments: • Access, interpret and apply technical information • Use relevant tools/equipment safely • Balance relevant engine components • Apply manual handling techniques • Work safely using personal safety equipment

Automotive Industry RS&R AUR34606A Balance engine components



Level 2 1 2 1 2 2 2

Automotive Industry RS&R AUR34608A Carry out blueprinting of engine components


AUR34608A CARRY OUT BLUEPRINTING OF ENGINE

COMPONENTS UNIT DESCRIPTOR: This unit identifies the competence required to compare

components to original manufacturer specifications and match in relation to weight, size and capacity.

PRE-REQUISITES: AUR34606A Balance engine components ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR34608A.1 Carry out blueprinting of components to manufacturer specifications/tolerances.

AUR34608A.1.1 Blueprinting of components is achieved without causing damage to any component or system. AUR34608A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR34608A.1.3 Components and equipment are prepared for inspection/measurement. AUR34608A.1.4 Measurements are compared against OEM specifications. AUR34608A.1.5 Components are adjusted to meet OEM specifications. AUR34608A.1.6 All blueprint operations are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • automotive internal combustion engines Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • industry/workplace codes of practice including Australian Standards (AS4182-1994) • customer requirements • product manufacturer specifications OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools, lifting equipment, balancing equipment, scales, measuring

equipment (both graduated and volumetric devices) • blueprinting specifications Methods include: • weighing, balancing, checking volumes, machining, measuring, comparisons Methods should be applied under normal operating conditions.

AUR34608A Carry out blueprinting of engine components Automotive Industry RS&R




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • blueprinted of components without damage or injury to tools, equipment and personnel • blueprinted of components to specified tolerances following enterprise procedures Underpinning knowledge: • Relevant technical information including technical drawings • Equipment safety requirements • Personal safety requirements • Equipment and machinery safety requirements • Measuring, balancing and machining techniques Practical assessments: • Access and interpret technical information • Use relevant tools/equipment • Apply measuring techniques • Apply balancing techniques • Apply relevant machining techniques Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 1 2 1 2 2 2

Automotive Industry RS&R AUR34648A Plan performance improvement


AUR34648A PLAN PERFORMANCE IMPROVEMENT UNIT DESCRIPTOR: This unit identifies the competence required to communicate with

customers to ascertain their requirements, recommend performance improvements and monitor performance improvement processes for equipment /engines/vehicles for mechanical, marine and outdoor power equipment streams.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR34648A.1 Identify applications of performance improvement.

AUR34648A.1.1 Circumstances of intended use are sought. AUR34648A.1.2 Customer requirements for performance improvements are sought. AUR34648A.1.3 Alternative approaches are proposed. AUR34648A.1.4 Costings of approaches are made. AUR34648A.1.5 Performance and economy comparison is explained. AUR34648A.1.6 Advantages and disadvantages are explained.

AUR34648A.2 Establish performance requirements.

AUR34648A.2.1 Customer requirements and intended use are established. AUR34648A.2.2 Alternatives or stages of development are suggested. AUR34648A.2.3 Budget requirements are indicated. AUR34648A.2.4 Implications of modifications are explained.

AUR34648A.3 Monitor performance improvement procedures.

AUR34648A.3.1 Improvements are carried out without causing damage to any component or system. AUR34648A.3.2 Improvements/modifications are performed appropriate to Australian standards. AUR34648A.3.3 Improvements/modifications are carried out according to planned performance and customer requirements. AUR34648A.3.4 Appropriate workplace documentation is completed and dealt with relevant to performance monitoring outcomes.

AUR34648A Plan performance improvement Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR34648A.3 (continued) Monitor performance improvement procedures.

AUR34648A.3.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise policy and procedures.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice • Australian Standards OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools, special equipment including machining and test equipment such

as tune scopes and analysers Methods include: • communicating and liaising • testing, machining and modifying Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place after a period of supervised practice and

repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable.

• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • gaining information from customers • informing customer of process and costs • performance improvement following enterprise procedures • performance improvement meeting Australian standards Underpinning knowledge: • Job costing procedures • Acquiring information/research skills • Communication skills relevant to application • Performance improvement processes relevant to application • Machining process • Turning methods

Automotive Industry RS&R AUR34648A Plan performance improvement


Practical assessments: • Acquire information relevant to application • Cost job • Provide optional solutions • Communicate effectively with customer • Monitor performance improvement procedures Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR34708A Carry out reboring and honing of cylinders


AUR34708A CARRY OUT REBORING AND HONING OF

CYLINDERS UNIT DESCRIPTOR: This unit identifies the competence required to bore and hone

cylinder blocks to specific tolerances. PRE-REQUISITES: AUR25678A Use and maintain measuring devices ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR34708A.1 Bore various cylinders.

AUR34708A.1.1 Cylinders are bored without causing damage to any component or system. AUR34708A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR34708A.1.3 Cylinder bore ridge is removed from cylinder bore. AUR34708A.1.4 Cylinder bore is measured prior to boring to determine stages of cut. AUR34708A.1.5 Cylinder block/barrel is prepared for boring. AUR34708A.1.6 Boring machine is positioned prior to bore. AUR34708A.1.7 Boring is carried out in accordance with enterprise procedures. AUR34708A.1.8 Cylinder bores are checked/measured with appropriate instruments to ensure compliance to specifications. AUR34708A.1.9 Boring operations are completed to required specifications. AUR34708A.1.10 All boring operations are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR34708A.2 Hone various cylinders.

AUR34708A.2.1 Cylinders are honed without causing damage to any component or system. AUR34708A.2.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR34708A.2.3 Cylinder is prepared for honing operation.

AUR34708A Carry out reboring and honing of cylinders Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR34708A.2 (continued) Hone various cylinders.

AUR34708A.2.4 Honing is carried out in accordance with enterprise procedures. AUR34708A.2.5 Components are checked/measured with appropriate instruments to ensure compliance to specifications. AUR34708A.2.6 Honing operations are completed to required finish. AUR34708A.2.7 All honing operations are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • engine reconditioning Sources of information/documents may include: • engine manufacturer specifications • enterprise operating procedures • industry/workplace codes of practice including Australian Standards (AS4182-1994) OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • cylinder honing equipment, cylinder boring equipment • hand tools, power tools, measuring equipment, lifting equipment, relevant safety

equipment, cleaning equipment, cooling and lubricating materials Methods include: • machinery operation, measuring work, machine/component set up, tool

sharpening/replacement • honing • boring • ridge removing Methods should be applied under normal operating conditions. Specific requirements may include: • single cylinders, multiple cylinders • in-line multiple cylinders • cylinder barrels, configuration cylinders (V6, V8 etc.) cylinders. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



Automotive Industry RS&R AUR34708A Carry out reboring and honing of cylinders


Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • machining cylinder bores without damage or injury to tools, equipment and personnel • machining cylinder bores to specified tolerances and finishes following enterprise

procedures Underpinning knowledge: • Types and application of cleaning/lubricating agents • Relevant technical information • Equipment safety requirements • Cylinder bore measuring instruments and procedures • Boring methods and procedures • Honing methods and procedures • Industry Codes of Practice including Australian Standards (AS4182-1994) • Tool sharpening methods • Personal safety requirements • Manual handling techniques Practical assessments: • Access and interpret technical information • Use relevant tools/equipment • Set up machines • Carry out ridge removing processes • Carry out boring processes • Carry out honing processes • Monitor boring/honing processes • Sharpen machining tools as necessary • Apply manual handling techniques • Use relevant lifting equipment Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Use technology

Level 1 1 1 1 2 2

Automotive Industry RS&R AUR34808A Carry out grinding/facing operations


AUR34808A CARRY OUT GRINDING/FACING OPERATIONS UNIT DESCRIPTOR: This unit identifies the competence required to carry out grinding

and facing operations to a range of engine components to specific tolerances.

PRE-REQUISITES: AUR25678A Use and maintain measuring devices

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR34808A.1 Carry out grinding operations.

AUR34808A.1.1 Grinding operations are completed without causing damage to any component or system. AUR34808A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR34808A.1.3 Components are measured prior to grinding to determine depth of grind. AUR34808A.1.4 Component is positioned in grinder and clamped. AUR34808A.1.5 Grinding is carried out in accordance with enterprise procedures. AUR34808A.1.6 Components are checked/measured with appropriate instruments to ensure compliance with specifications. AUR34808A.1.7 Grinding operations are completed to required specifications and journals finished as necessary. AUR34808A.1.8 All grinding operations are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR34808A.2 Carry out facing operations.

AUR34808A.2.1 Facing operations are completed without causing damage to any component or system. AUR34808A.2.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR34808A.2.3 Component is measured prior to facing to determine action taken. AUR34808A.2.4 Component is positioned and clamped in face grinder.

AUR34808A Carry out grinding/facing operations Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR34808A.2 (continued) Carry out facing operations.

AUR34808A.2.5 Facing is carried out in accordance with enterprise procedures. AUR34808A.2.6 Components are checked/measured with appropriate instruments to ensure compliance with specifications. AUR34808A.2.7 Facing operations are completed to required specifications. AUR34808A.2.8 All facing operations are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • grinding and facing operations appropriate to the reconditioning of automotive engines Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • industry/workplace codes of practice including Australian Standards (AS4182-1994) • customer requirements • product manufacturer specifications OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools, lifting equipment, various grinding machines (crankshaft,

camshaft etc.), measuring equipment, relevant safety equipment, cooling and lubricating materials, facing machines

Methods must include: • machining operation, measuring work, machine/component set up, tool

sharpening/replacement, grinding Methods should be applied under normal operating conditions. Specific requirements may include: • Crankshafts, camshafts, alloy cylinder heads, cast iron cylinder heads, cylinder blocks,

flywheel and other relevant components EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must only take place after a period of supervised



Automotive Industry RS&R AUR34808A Carry out grinding/facing operations


Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • machining of components without damage or injury to tools, equipment and personnel • machining of components machined to specified tolerances following enterprise

procedures Underpinning knowledge: • The necessary cleaning/lubricating agents • Relevant technical information including technical drawings • Equipment safety requirements • Industry Codes of Practice including Australian Standards (AS4182-1994) • Tool sharpening methods • Personal safety requirements • Grind wheel testing and dressing procedures • Types of measuring instruments, application and procedures • Manual handling techniques • Relevant grinding and linishing techniques • Relevant facing techniques Practical assessments: • Access and interpret technical information • Use relevant tools/equipment • Linish ground journals • Carry out grinding processes • Carry out facing processes • Set up machines • Sharpen/replace machining tools as necessary • Monitor grinding/facing processes • Apply manual handling techniques • Use relevant lifting equipment Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Use technology

Level 1 1 1 1 2 2

Automotive Industry RS&R AUR34972A Set, operate and monitor specialist machines


AUR34972A SET, OPERATE AND MONITOR SPECIALIST

MACHINES UNIT DESCRIPTOR: This unit identifies the competence required to set, operate and

monitor specialist machines used in reconditioning engine and/or vehicle components.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR34972A.1 Set machines.

AUR34972A.1.1 Machines are set without causing damage to any component or system. AUR34972A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR34972A.1.3 Components are measured and repair action determined. AUR34972A.1.4 Component is positioned and clamped. AUR34972A.1.5 Machine is set in accordance with defined procedures. AUR34972A.1.6 Machine is adjusted to meet operational requirements and specifications using appropriate measuring equipment. AUR34972A.1.7 Tools and accessories are selected according to job specification. AUR34972A.1.8 Worn or damaged tooling is identified and changed/sharpened. AUR34972A.1.9 All setting activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR34972A.2 Operate and monitor machine.

AUR34972A.2.1 Machine is operated and monitored without causing damage to any component or system. AUR34972A.2.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR34972A.2.3 Machine is operated in accordance with enterprise procedures.

AUR34972A Set, operate and monitor specialist machines Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR34972A.2 (continued) Operate and monitor machine.

AUR34972A.2.4 Components are checked with appropriate instruments to ensure compliance to specifications. AUR34972A.2.5 Sharpness of tools is monitored and tools are sharpened or replaced to meet requirements when necessary. AUR34972A.2.6 Finished product is checked for alignment, tolerance and finish. AUR34972A.2.7 All machining operations are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • engine reconditioning Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry codes of practice including AS4182 OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • measuring equipment, relevant safety equipment, hand tools, power/air tools, lathes,

milling machines, line borers, pin fitting machines, precision grinders, lifting equipment, cleaning equipment

Methods include: • machine operation, measuring, machine/component set up, tool sharpening and

replacement Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



Automotive Industry RS&R AUR34972A Set, operate and monitor specialist machines


Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • machining of components without damage or injury to tools, equipment and personnel • machining of components to specified tolerances and finishes following enterprise

procedures Underpinning knowledge: • The necessary cleaning/lubricating agents • Read and interpret technical information including technical drawings • Equipment safety requirements • Machining methods • Industry Codes of Practice including Australian Standards (AS4182-1994) • Tool sharpening methods • Personal safety requirements • Manual handling techniques • Measuring techniques Practical assessments: • Access and interpret technical information including drawings • Use relevant tools/equipment • Carry out machining processes • Sharpen machining tools as necessary • Set machines • Apply manual handling techniques • Use personal protective equipment • Monitor machining processes Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 1 1 2 1 2

Automotive Industry RS&R AUR35108A Carry out machining operations


AUR35108A CARRY OUT MACHINING OPERATIONS UNIT DESCRIPTOR: This unit identifies the competence required to set up and machine

components to specifications using a lathe, drilling and cutting machines for all mechanical streams.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR35108A.1 Set-up of machinery prior to machining.

AUR35108A.1.1 Machinery set-up is completed without causing damage to any components or system. AUR35108A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR35108A.1.3 Material to be machined is positioned and clamped. AUR35108A.1.4 Correct speed and feed is selected to suit materials. AUR35108A.1.5 Personal safety requirements including machine guards are worn and positioned. AUR35108A.1.6 Setting up of components for machining/cutting is carried out in accordance with industry standards and manufacturer current specifications for methods, equipment used and tolerances relative to the component. AUR35108A.1.7 All machinery set-up activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR35108A.2 Machine components.

AUR35108A.2.1 Components are machined without causing damage to any components or system. AUR35108A.2.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR35108A.2.3 Components are measured for size and finish. AUR35108A.2.4 Size and finish are compared with specification. AUR35108A.2.5 Area is cleaned prior to removal from machine. AUR35108A.2.6 Machining/cutting of components is carried out in accordance with vehicle/system manufacturer current specifications for methods, equipment used and tolerances relative to the component being machined/cut.

AUR35108A Carry out machining operations Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR35108A.2 (continued) Machine components.

AUR35108A.2.7 All machining/cutting activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • reconditioning of automotive components to restore surface finishes, working clearances

and component alignment. It applies to turning and/or grinding and/or cutting operations Sources of information/documents may include: • vehicle manufacturer specifications • product manufacturer specifications • enterprise operating procedures • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, lathe • lathes, drills and power hacksaws or cut off saw • measuring equipment, lifting equipment Methods include: • lathe turning, grinding, cutting, drilling Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • Components are machined without damage to tools, equipment and personnel • Components are machined to tolerances following enterprise procedures Underpinning knowledge: • Equipment safety requirements • Machinery safety requirements • Relevant methods of machining and/or cutting • Measuring instruments, application and procedures • Speed and feed ratios • Personal safety requirements

Automotive Industry RS&R AUR35108A Carry out machining operations


Practical assessments: • Access, interpret and apply technical information • Use relevant tools, equipment and machinery safely • Use measuring equipment correctly • Apply setting up procedures (relevant to application) • Apply machining procedures (relevant to application) Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 2 2 1 1 2 2

Automotive Industry RS&R AUR35649A Prepare and maintain electroplating solutions


AUR35649A PREPARE AND MAINTAIN ELECTROPLATING

SOLUTIONS UNIT DESCRIPTOR: This unit identifies the competence required to prepare

electroplating solutions and maintain process specific equipment. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR35649A.1 Prepare electroplating solution.

AUR35649A.1.1 Electroplating solution is prepared without causing damage to any machinery or equipment. AUR35649A.1.2 Identify appropriate solution for application. AUR35649A.1.3 Areas, volumes, density and solution concentration calculated for effective operation. AUR35649A.1.4 Suitable volume of solution for electroplating made up from supplier instructions and/or manual in accordance with standard operating procedures and product specification. AUR35649A.1.5 Spent solutions are referred to waste treatment processing in accordance with standard operating procedures. AUR35649A.1.6 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR35649A.2 Maintain process specific equipment.

AUR35649A.2.1 Equipment is maintained without causing damage to any machinery or equipment. AUR35649A.2.2 Inspection of probes and electrodes is carried out and meter probes re-calibrated as required according to specifications. AUR35649A.2.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body Streams

AUR35649A Prepare and maintain electroplating solutions Automotive Industry RS&R


Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice • Statutory legislation OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • relevant ingredients, tanks and plating equipment Methods include: • calculations to ascertain areas, volumes, density and solution concentration • relevant inspection procedures, mixing solutions to formula, waste treatment, application

of relevant procedures Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • preparing relevant electroplating solutions • identifying relevant electroplating solutions and their applications • safe working practices • applying relevant formulae • relevant waste treatment processes • relevant inspection procedures Underpinning knowledge: • Personal safety requirements • Material safety requirements • Manual handling procedures • Preparation of relevant solutions • Equipment safety requirements • Relevant electroplating solutions and their application • Relevant waste treatment processes • Maintenance operations including relevant inspection and procedures • Relevant calibration procedures

Automotive Industry RS&R AUR35649A Prepare and maintain electroplating solutions


Practical assessments: • Access, interpret and apply technical information • Apply personal safety requirements • Use relevant tools and equipment • Apply relevant manual handling procedures • Prepare relevant solutions • Identify relevant electroplating solutions and use as necessary • Apply relevant inspection procedures • Apply relevant calibration procedures Key Competencies: Collect, analyse and organise information Plan and organise activities Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 2

Automotive Industry RS&R AUR36224A Finish work using wet, dry and vapour deposition of coating materials


AUR36224A FINISH WORK USING WET, DRY AND VAPOUR

DEPOSITION OF COATING MATERIALS UNIT DESCRIPTOR: This unit identifies the competence required to finish work using

wet and dry organic coatings. PRE-REQUISITES: AUR36049A Pre-treat work for subsequent surface finish ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR36224A.1 Determine preparation requirements for correct coating process.

AUR36224A.1.1 Drawings are interpreted and understood for coating specifications and components are racked accordingly. AUR36224A.1.2 Preparation procedures are completed within recognised industry guidelines. AUR36224A.1.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR36224A.2 Perform simple mixing and estimating operations.

AUR36224A.2.1 Mixing and estimating is achieved without causing damage to any machinery or equipment. AUR36224A.2.2 Mixing ratios are calculated and a range of wet coatings mixed and thinned as required according to standard operating procedures. AUR36224A.2.3 Quantities of wet coatings required are estimated using simple surface area calculations. AUR36224A.2.4 All activities are completed within recognised industry guidelines. AUR36224A.2.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR36224A.3 Perform coating operations.

AUR36224A.3.1 Coating operations are performed without causing damage to any machinery or equipment. AUR36224A.3.2 Coating and applied curing techniques are monitored to standard operating procedures. AUR36224A.3.3 Coating thickness and colour are checked and maintained for compliance with specifications.

AUR36224A Finish work using wet, dry and vapour deposition of coating materials Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR36224A.3 (continued) Perform coating operations.

AUR36224A.3.4 Machine is set to specifications using standard operating procedures. AUR36224A.3.5 All procedures are completed within recognised industry guidelines. AUR36224A.3.6 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R body stream Sources of information/documents may include: • vehicle manufacturer specifications • company operating procedures • product manufacturer specifications • customer requirements. • industry codes of practice • Statutory legislation OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • relevant machinery for wet, dry and vapour deposition methods of coating materials Methods include: • electrostatic powder coating, electrophoretic coating, industrial spray coating and

lacquering, “electroless” (autocayalytic) nickel or chrome plating, phosphating, chromating, galvanising, hot tinning, sputter deposition, vacuum evaporation, ionplating, paints, stains and other liquid finishes

• manual, semi or fully automatic Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



Automotive Industry RS&R AUR36224A Finish work using wet, dry and vapour deposition of coating materials


Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • assessing and preparing of work for correct coating process • mixing of relevant materials • safe working practices • relevant coating processes • relevant curing techniques • assessing this unit after competency has been demonstrated in unit A218 Underpinning knowledge: • Personal safety requirements • Manual handling procedures • Relevant assessing procedures for preparing work • Materials safety requirments • Equipment safety requirements • Relevant mixing procedures • Relevant coating procedures • Relevant curing procedures Practical assessments: • Access, interpret and apply technical information • Apply personal safety requirements • Use relevant tools and equipment • Apply relevant manual handling procedures • Apply relevant preparation of work assessing procedures • Apply relevant mixing procedures • Apply relevant curing procedures • Apply relevant coating procedures Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems Use technology

Level 2 1 1 1 1 2

Automotive Industry RS&R AUR37119A Drive and manoeuvre trailer(s)


AUR37119A DRIVE AND MANOEUVRE TRAILER(S) UNIT DESCRIPTOR: This unit identifies the competence required to drive and

manoeuvre trailers in a work environment applicable to light/heavy vehicle, plant and marine.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR37119A.1 Perform a preliminary safety check.

AUR37119A.1.1 Safety checks are completed without causing damage to any component or system. AUR37119A.1.2 Appropriate vehicle and coupling setup is chosen. AUR37119A.1.3 Safe condition of trailer isdetermined. AUR37119A.1.4 Safe condition of towing vehicle is determined. AUR37119A.1.5 If trailer contains a “load”, security of load is determined.

AUR37119A.2 Connect trailer to vehicle.

AUR37119A.2.1 Vehicle to trailer alignment is achieved. AUR37119A.2.2 Appropriate manual handling devices are selected and used. AUR37119A.2.3 Trailer is hitched to vehicle and ancillaries connected. AUR37119A.2.4 Connections are tested and checked.

AUR37119A.3 Drive and manoeuvre trailer(s).

AUR37119A.3.1 Brake lockout devices are appropriately set. AUR37119A.3.2 Techniques are used to safely manoeuvre trailer and vehicle in forward and reverse directions, and perform parking functions.

AUR37119A.4 Disconnect trailer from vehicle.

AUR37119A.4.1 Parking devices are applied. AUR37119A.4.2 Appropriate manual handling devices are selected and used. AUR37119A.4.3 Ancillary devices are disconnected and trailer unhitched.

AUR37119A Drive and manoeuvre trailer(s) Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR37119A.4 (continued) Disconnect trailer from vehicle.

AUR37119A.4.4 All servicing/maintenance activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • light/heavy vehicle, plant and marine Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • trailer with non-pivoting axle • vehicle with towing hitch • suitable area(s) for manoeuvre to take place • trailer with pivoting front axle Methods include: • sealed and non-sealed surfaces, laden and unladen trailers • manoeuvres in unrestricted and restricted areas Methods should be applied under normal operating conditions. Specific requirements: • Current drivers licence Other variables may include: • tilt and non-tilt trailers, single and multi-axle, day and night manoeuvres EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • manoeuvering of trailer in restricted and non-restricted environments without damage to

vehicle, trailer or surroundings

Automotive Industry RS&R AUR37119A Drive and manoeuvre trailer(s)


Underpinning knowledge: • Personal safety requirements • Vehicle/trailer safety requirements • Driving and manoeuvring techniques • Different trailer types • Trailer hitching systems • Loading of trailers and travelling with a loaded trailer • State and Territory regulations for towing trailers Practical assessments: • Manoeuvre trailer in restricted and non-restricted areas • Access, interpret and apply State and Territory regulations • Connect a trailer to a vehicle • Determine if a vehicle/trailer and load is safe for towing Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 2

AUR37271A Service and repair trailers Automotive Industry RS&R


AUR37271A SERVICE AND REPAIR TRAILERS UNIT DESCRIPTOR: This unit identifies the competence required to interpret transport

regulations, adjust and maintain trailers for the RS&R mechanical and recreational boating streams.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR37271A.1 Interpret Transport Regulations.

AUR37271A.1.1 Information is accessed from relevant State/Territories Transport Regulations. AUR37271A.1.2 Information is accurately interpreted. AUR37271A.1.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR37271A.2 Adjust trailers to suit individual applications.

AUR37271A.2.1 Trailers are adjusted without causing damage to any vehicle sections, system or components. AUR37271A.2.2 Information is accessed from appropriate sources to enable this competency element to be carried out using approved methods and equipment in accordance with manufacturer specifications. AUR37271A.2.3 Trailer application is determined and measurements taken in preparation for adjustment. AUR37271A.2.4 Adjustments are carried out in accordance with manufacturer specifications for methods, equipment used and tolerances relative to the vehicle/system. AUR37271A.2.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR37271A.3 Maintain and repair trailers as required.

AUR37271A.3.1 Maintenance and repair of trailers is completed without causing damage to any vehicle sections, systems or components. AUR37271A.3.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR37271A.3.3 Trailer is inspected for maintenance repair requirements.

Automotive Industry RS&R AUR37271A Service and repair trailers


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR37271A.3 (continued) Maintain and repair trailers as required.

AUR37271A.3.4 All maintenance and repairs are carried out in accordance with manufacturer specifications for methods, equipment used and tolerances relative to the vehicle/system. AUR37271A.3.5 All maintenance and repairs are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Mechanical and Recreational Boating streams Sources of information/documents may include: • manufacturer specifications • state/territory transport regulations • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools • measuring equipment, lifting equipment • surface coating applicators • cleaning equipment • winterising equipment • Welding equipment Methods include: • Visual, audio - Application of relevant transport regulations • ADRs Methods should be applied under normal operating conditions. Specific requirements: • Clamps, brackets, blocks, chains, ropes Other variables may include: • lubricants, paints, safety glasses, masks etc. • winterise ( trailer preservation/protection during non use) • recommission (trailer prepared for use after storage/repair) • galvanised, painted and powder coated surfaces • rollers and guides • winches (electrical and manual) • single and multi axle • fixed and moveable dolly wheels • tilting and non tilting mechanisms • mechanical, air and rubber suspension

AUR37271A Service and repair trailers Automotive Industry RS&R




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpretation of legislative and manufacturer requirements • adjusting and maintaining trailers Underpinning knowledge: • Recording and reporting requirements and procedures • Trailer repair and adjustment procedures • Personal safety requirements • Vehicle/trailer safety requirements • Relevant technical information • Types of materials and their application • Relevant transport regulations • Manufacturer specifications • Trailer service procedures Practical assessments: • Access, interpret and apply technical/legal information. • Prepare customer reports • Convey information both orally and in writing • Maintain records • Use tools and equipment • Carry out routine trailer maintenance Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 2 1 1 1 1 2

Automotive Industry RS&R AUR37608A Carry out stock control procedures


AUR37608A CARRY OUT STOCK CONTROL PROCEDURES UNIT DESCRIPTOR: This unit identifies the competence required to handle stock,

including receiving, unpacking and dispatching of goods and participating in stocktaking under supervision.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR37608A.1 Receive and process incoming goods.

AUR37608A.1.1 Cleanliness and orderliness in receiving bay are maintained according to enterprise policy. AUR37608A.1.2 Goods are unpacked using correct techniques and equipment in line with enterprise policy. AUR37608A.1.3 Packing materials are removed and disposed of promptly according to enterprise policy. AUR37608A.1.4 Incoming stock is accurately checked and validated against purchase orders and delivery documentation according to enterprise policy. AUR37608A.1.5 Items received are inspected for damage, quality, use-by dates, breakage or discrepancies and recorded according to enterprise policy. AUR37608A.1.6 Stock levels are accurately recorded on enterprise stock systems, according to enterprise policy.

AUR37608A.2 Rotate stock.

AUR37608A.2 1 Secure storage of goods is arranged according to enterprise policy and government legislation. AUR37608A.2.2 Stock is dispatched to appropriate area/department. AUR37608A.2.3 Stock price labels are applied when required according to enterprise policy. AUR37608A.2.4 Stock rotation procedures for merchandise and wrapping and packing materials are carried out routinely and accurately according to enterprise policy. AUR37608A.2.5 Excess stock is placed in storage or disposed of in accordance with enterprise policy. AUR37608A.2.6 Safe lifting and carrying techniques are maintained in line with enterprise occupational health and safety policy and government legislation.

AUR37608A Carry out stock control procedures Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR37608A.3 Participate in stocktake.

AUR37608A.3.1 Stocktaking and cyclical counts are assisted with, according to enterprise policy/procedures. AUR37608A.3.2 Stock records documentation is completed according to enterprise stock control system. AUR37608A.3.3 Discrepancies in stock are recorded and reported. AUR37608A.3.4 Electronic recording equipment is operated and maintained according to manufacturer specifications.

AUR37608A.4 Re-order Stock

AUR37608A.4 1 Minimum stock levels are identified according to enterprise policy. AUR37608A.4.2 Stock requisition forms or electronic orders are completed accurately. AUR37608A.4.3 Undelivered stock orders are identified on stock system and followed up without undue delay.

AUR37608A.5 Dispatch goods.

AUR37608A.5.1 Goods to be returned to supplier are identified and labelled with date, supplier and reason for return or referred to management if required. AUR37608A.5.2 Credit request documentation is completed according to enterprise procedure. AUR37608A..5.3 Goods enterprised securely while awaiting dispatch. AUR37608A.5.4 Delivery documentation is completed according to enterprise procedures. AUR37608A.5.5 Special delivery instructions are noted. AUR37608A.5.6 Items are packed safely and securely to avoid damage in transit.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales stock control procedures

Automotive Industry RS&R AUR37608A Carry out stock control procedures


Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • parts warehouse • stock items • catalogues (parts) • stacking equipment (pallets, forklift etc.) • stock location (shelving/binning) • computer hardware and software • microfiche • cardex systems Methods include: • performing stock control operations according to enterprise policies and procedures • manual handling stock • machine-operated stacking (forklift) • re-organising of shelving/binning • stock record maintenance Methods should be applied under normal operating conditions. Other variables may include: • handling techniques and equipment used can vary according to stock characteristics and

industry codes/legislation • size, type and location of storage facility EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • correctly interpreting and communicating operational information • observing safe working practices including use of equipment and lifting machinery • performing stock control operations according to enterprise policies and procedures • re-ordering of stock Underpinning knowledge: • Enterprise stock control procedures • Stacking and binning procedures • Equipment/material safety requirements • Enterprise policy and procedures • Manual handling techniques • Material handling techniques (use of forklifts etc.) • Personal safety requirements

AUR37608A Carry out stock control procedures Automotive Industry RS&R


Practical assessments: • Access, interpret and apply relevant information • Use relevant equipment safely • Apply relevant safety procedures • Maintain relevant records • Apply manual handling techniques Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems

Level 2 2 1 1 1 1

Automotive Industry RS&R AUR37637A Maintain stock control


AUR37637A MAINTAIN STOCK CONTROL UNIT DESCRIPTOR: This unit identifies the competence required to ensure that staff

receive and dispatch goods and count stock to monitor and maintain stock records.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR37637A.1 Monitor receipt and dispatch of goods.

AUR37637A.1.1 Responsibility for receipt and dispatch of goods is delegated to appropriate staff. AUR37637A.1.2 Enterprise procedures are implemented in regard to receipt, dispatch and secure storage of goods. AUR37637A.1.3 Staff functions are observed to ensure enterprise procedures are followed and documentation is completed correctly. AUR37637A.1.4 Enterprise procedures are implemented to ensure goods inspected for quantity and quality on receipt. AUR37637A.1.5 Variations to quantity and quality of delivered goods are acted upon according to enterprise policy. AUR37637A.1.6 Safe handling and storage of goods is supervised in line with enterprise policy.

AUR37637A.2 Maintain stock records.

AUR37637A.2.1 Stock levels are monitored and maintained at required levels. AUR37637A.2.2 Stock re-order cycles are maintained, monitored and adjusted as required. AUR37637A.2.3 Team members are informed of their individual responsibilities in regard to recording of stock. AUR37637A.2.4 Stock storage and movement records are maintained in line with enterprise policy. AUR37637A.2.5 Stock discrepancies are recorded and procedures followed according to enterprise policy. AUR37637A.2.6 Stock performance is monitored and fast/slow selling items identified and reported according to enterprise policy.

AUR37637A Maintain stock control Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR37637A.3 Co-ordinate stocktake/ cyclical count.

AUR37637A.3.1 Policies and procedures in regard to stocktaking and cyclical counts are interpreted and explained to team members. AUR37637A.3.2 Staff is rostered according to allocated budget and time constraints. AUR37637A.3.3 Stocktaking tasks are allocated to individual team members. AUR37637A.3.4 Team members are provided with clear directions for the performance of each task. AUR37637A.3.5 Team members are allocated to ensure effective use of staff resources to complete task. AUR37637A.3.6 Accurate reports on stocktake data, including discrepancies, are produced for management.

AUR37637A.4 Identify stock losses.

AUR37637A.4.1 Losses are accurately identified, recorded and assessed against potential loss forecast on a regular basis. AUR37637A.4.2 Avoidable losses are identified and reasons established. Possible solutions are recommended and implemented.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales stock control/record keeping Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • stock items • enterprise stock records system • staff • stock warehousing storage system • computer software/hardware, calculators, general office equipment, enterprise stationery,

storage bins and shelving, lifting equipment. Cardex system, fax machine, stock scanning/pricing equipment.

Automotive Industry RS&R AUR37637A Maintain stock control


Methods include: • managing staff to ensure stock control operations are maintained according to enterprise

policies and procedures • verbal, phone, fax, written communication, manual or machine stocking Methods should be applied under normal operating conditions. Other variables may include: • size, type and location of storage facility EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • delegating staff to perform correct stock control procedures • interpreting and communicating operational information • safe work practices • relevant stock control procedures Underpinning knowledge: • Staff management delegation skills • Relevant technical information • Equipment safety requirements • Relevant manufacturer/enterprise policies • Stock control methods/procedures • Personal safety requirements • Correct manual handling procedures Practical assessments: • Manage/delegate basic stock control procedures to staff • Access, interpret and apply technical information • Use relevant equipment • Apply stock control procedures • Apply personal safety requirements • Apply correct manual handling procedures Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems

Level 2 2 1 1 1 1

Automotive Industry RS&R AUR37727A Identify, remove and label vehicle replacement parts


AUR37727A IDENTIFY, REMOVE AND LABEL VEHICLE

REPLACEMENT PARTS UNIT DESCRIPTOR: This unit identifies the competence required to identify, remove

and label replacement parts for display or storage prior to sale. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR37727A.1 Identify and remove replacement parts.

AUR37727A.1.1 Part(s) are correctly identified from customer advice, vehicle specifications, enterprise or other appropriate source. AUR37727A.1.2 Part(s) are correctly removed from vehicle, in accordance with manufacturer recommended procedures. AUR37727A.1.3 Parts are removed without causing damage to workplace property or required recovery/replacement parts. AUR37727A.1.4 Carry out all activities according to industry regulations and guidelines, OH&S legislation, statutory legislation and enterprise policy and procedures.

AUR37727A.2 Label and store replacement parts.

AUR37727A.2.1 Part(s) are correctly, clearly and securely labelled in accordance with enterprise policies and procedures. AUR37727A.2.2 Parts are correctly stored and/or displayed for sale.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • relevant parts removal and labeling, tools and equipment • microfiche, computers, replacement parts manuals, catalogues, invoices, packing slips,

labels and labelling equipment including tags, hand tools, power tools • stock inventory systems

AUR37727A Identify, remove and label vehicle replacement parts Automotive Industry RS&R


Methods include: • use of tools and equipment to identify, remove and label replacement parts • manual or machine marking, verbal or written communication • adding to inventory system • removal, cleaning and storage of parts Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • safe working practices • parts identification, removal and labelling Underpinning knowledge: • Industry codes of practice and/or statutory legislation (where applicable) • Relevant technical information • Tool and equipment safety requirements • Relevant replacement parts manuals/service manuals • Relevant manufacturer/company policies • Component removal and labeling methods • Personal protection methods • Enterprise inventory system • Manual handling procedures Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment safely • Remove parts from vehicle and label prior to storage/display • Complete inventory updates as necessary • Apply manual handling procedures • Apply personal protection procedures Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Solve problems

Level 1 1 1 1

Automotive Industry RS&R AUR37827A Identify automotive parts/components


AUR37827A IDENTIFY AUTOMOTIVE PARTS/

COMPONENTS UNIT DESCRIPTOR: This unit identifies the competence required to identify vehicles

and their component parts. It also includes a level of understanding of component/part relationships enabling the suggestion of possible additional requirements when selling/serving customers.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR37827A.1 Identify vehicle/unit for which part is required.

AUR37827A.1.1 Vehicle/unit is correctly identified from customer advice or relevant workplace source.

AUR37827A.2 Identify the actual part(s)/ product(s) required by correct terminology.

AUR37827A.2.1 Appropriate terminology is used in accordance with industry/enterprise standards and practices. AUR37827A.2.2 Part requested is correctly determined from customer information.

AUR37827A.3 Identify associated parts that may be required.

AUR37827A.3.1 Parts which may be associated with and relevant to replacement part are determined. AUR37827A.3.2 Customer is advised of any associated parts which may be relevant to his/her needs.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • vehicle/unit for which replacement part(s) may be required • computers, microfiche, parts catalogue, price books, stationery, actual parts/components,

refinishing products Methods include: • visual, audio, comparison • face to face communication • telephone communication • visual identification of vehicles and/or relevant replacement parts

AUR37827A Identify automotive parts/components Automotive Industry RS&R


• identifying vehicle/unit parts and components • advising customer of parts Methods should be applied under normal operating conditions. Specific requirements: • Refinishing, aftermarket parts/products Other variables may include: • using broad range of systems • using limited range of systems EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating relevant information • parts/components identification procedures • visual identification of parts • visual identification of vehicles/units • correct terminology used to identify parts/components Underpinning knowledge: • Relevant technical information • Relevant product manufacturer/industry policies • Personal and equipment safety requirements • Part/component visual identification methods & procedures • Using catalogues to locate/identify parts/components and products • Associated parts/components and products • Vehicle identification Practical assessments: • Access, interpret and apply technical information • Maintain customer records • Use parts catalogues • Visually identify parts/components • Discuss parts/components with clients to establish needs • Visually identify vehicles/units Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems

Level 1 1 1 1 1

Automotive Industry RS&R AUR37927A Identify automotive parts/components


AUR37927A IDENTIFY AUTOMOTIVE PARTS/

COMPONENTS/ACCESSORIES UNIT DESCRIPTOR: This unit identifies the competence required to identify and name

vehicles, their component parts and accessories. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR37927A.1 Identify vehicle/unit.

AUR37927A.1.1 Vehicle/unit is correctly identified from relevant workplace source.

AUR37927A.2 Identify the actual part(s)/product(s) required by correct terminology.

AUR37927A.2.1 Appropriate terminology is used in accordance with industry/enterprise standards and practices. AUR37927A.2.2 Part is correctly determined from information.

AUR37927A.3 Identify vehicle/system accessories.

AUR37927A.3.1 Accessories are correctly determined from information.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • vehicle/unit and replacement part(s)/accessories • computers, microfiche, parts catalogue, price books, stationery, actual parts/components,

refinishing products, vehicles/accessories Methods include: • visual, audio, comparison • face to face communication • telephone communication • visual identification of vehicles and/or relevant replacement parts • identifying vehicle/unit parts and components • advising customer of parts Methods should be applied under normal operating conditions. Specific requirements: • Refinishing, aftermarket parts/products, sales, service station, dismantling, loss assessing Other variables may include: • using broad range of systems • using limited range of systems

AUR37927A Identify automotive parts/components Automotive Industry RS&R




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating relevant information • parts/components identification procedures • visual identification of parts • visual identification of vehicles/units • visual identification of vehicles/systems accessories • correct terminology used to identify parts/components Underpinning knowledge: • Relevant technical information • Relevant product manufacturer/industry policies • Personal and equipment safety requirements • Vehicles, units/components/parts and accessories relevant to application • Relevant vehicle, units/component/part and accessory terminology • Identification/location methods and procedures relevant to application Practical assessments: • Access, interpret and apply technical information • Maintain customer records • Use parts catalogues • Visually identify parts/components • Visually identify vehicles/units Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems

Level 1 1 1 1 1

Automotive Industry RS&R AUR38038A Plan and organise stock


AUR38038A PLAN AND ORGANISE STOCK UNIT DESCRIPTOR: This unit identifies the competence required to plan and organise

stock control processes. It involves analysing characteristics of received stock, organising the unloading of stock, ordering stock, organising the storage and retrieval system and managing stock levels.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR38038A.1 Analyse characteristics of stock received.

AUR38038A.1.1 Stock received is confirmed against order and enterprise specifications. AUR38038A.1.2 Quality discrepancies are recorded according to enterprise system. AUR38038A.1.3 Supplier documentation is checked and confirmed against the order. AUR38038A.1.4 Discrepancies between the order and supply are recorded and addressed according to enterprise procedures.

AUR38038A.2 Organise unloading of stock.

AUR38038A.2.1 Unloading of stock is organised in accordance with OH&S requirements. AUR38038A.2.2 Stock is protected against damage during unloading. AUR38038A.2.3 Appropriate staff are assigned to receive function. AUR38038A.2.4 Resources such as mechanical handling equipment are made available for unloading as necessary. AUR38038A.2.5 Resources are adjusted according to workload demands.

AUR38038A.3 Order stock.

AUR38038A.3.1 Stock is ordered to meet customer, enterprise and anticipated requirements. AUR38038A.3.2 Stock is purchased according to the stock control guidelines of the enterprise. AUR38038A.3.3 Stock is selected according to quality standards of the enterprise.

AUR38038A Plan and organise stock Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR38038A.3 (continued) Order stock.

AUR38038A.3.4 Special and urgent orders are treated with appropriate priority to meet the specific situation. AUR38038A.3.5 Non-routine orders are referred to appropriate staff according to enterprise procedures.

AUR38038A.4 Organise stock storage and retrieval system.

AUR38038A.4.1 Appropriate stock storage facilities are arranged to ensure safe, secure and systematic storage and access, according to enterprise requirements. AUR38038A.4.2 Stock is identified and labelled for efficient retrieval. AUR38038A.4.3 Stock records are maintained accurately.

AUR38038A.5 Manage stock levels.

AUR38038A.5.1 Stock levels are checked regularly for replenishment, relevance and currency. AUR38038A.5.2 Obsolete stock is identified and recommendations made to management for its disposal. AUR38038A.5.3 Data on damaged and lost stock is analysed regularly, and recommendations are made to management to minimise the damage or loss occurrences. AUR38038A.5.4 Adjustments to stock levels, types or suppliers are referred to management for approval.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise stationery, appropriate forms/business documents

Automotive Industry RS&R AUR38038A Plan and organise stock


Methods include: • analyse stock • organise stock • order stock Methods should be applied under normal operating conditions. Specific requirements: • Stock could include:

• Motor vehicles • Automotive parts, components and repair kits • Stationery • Promotional display materials and props • Consumables such as paint, oil, cleaners, etc.

Stock control system may be manual or electronic/spreadsheet/database Materials handling equipment may include: • forklifts • cranes • pallet trolleys • conveyors • baskets • bins Stock holding arrangements may include: • warehouse • retail outlet display • store room • showroom • sales yards • workshop • paintshop EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • analysing characteristics of received stock, organising the unloading of stock, ordering

stock, organising the storage and retrieval system and managing stock levels Underpinning knowledge: • Procedures involved in the maintenance of the stock control records system • Enterprise stock levels • Enterprise stock purchasing guidelines • Inventory systems • Planning and organising processes and procedures • Personal safety requirements • Equipment material safety requirements

AUR38038A Plan and organise stock Automotive Industry RS&R


Practical assessments: • Gather and analyse records on damaged and lost stock over a given period, and make

recommendations to reduce, if appropriate • Arrange the receipt, cataloguing and storage of a range of new stock items • Use manual and/or electronic stock systems Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 2 2 2

Automotive Industry RS&R AUR38150A Present stock and sales area


AUR38150A PRESENT STOCK AND SALES AREA UNIT DESCRIPTOR: This unit identifies the competence required to establish and

maintain stock and sales area. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR38150A.1 Maximise and maintain the presentation of vehicles for sale.

AUR38150A.1.1 Vehicle is clean and prepared to maximise market appeal in accordance with enterprise policies and procedures. AUR38150A.1.2 Vehicle is placed in correct position to maximise presentation. AUR38150A.1.3 Vehicle condition is monitored and appropriate action taken where necessary to maintain maximum market appeal.

AUR38150A.2 Maximise presentation of sales area.

AUR38150A.2.1 Presentation area is defined from floor plan in accordance with enterprise policies and procedures. AUR38150A.2.2 Optimum vehicle numbers/types are determined and presented. AUR38150A.2.3 Display areas are clean, tidy and safe. AUR38150A.2.4 Correct handling, storage and display techniques are adopted according to vehicle types, enterprise and industry practices.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • vehicles for sale • suitable presentation area • sale material (eg, brochures, pamphlets, banners, flags, stands, ramps, turntables)

AUR38150A Present stock and sales area Automotive Industry RS&R


Methods include: • application of vehicle preparation/presentation techniques • application of procedures for maximising vehicle presentation area Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • presenting vehicles in a manner to maximise market appeal • maintaining suitable sales presentation area Underpinning knowledge: • Enterprise policies and procedures • Enterprise sales presentation area and floor plan arrangements • Vehicle preparation and presentation techniques • Vehicle models/types Practical assessments: • Present vehicles to maximise market appeal • Maintain maximum merchandising effect of sales presentation area Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques

Level 1 1 1 1 1

Automotive Industry RS&R AUR38216A Determine used motor vehicle stock requirements


AUR38216A DETERMINE USED MOTOR VEHICLE STOCK

REQUIREMENTS UNIT DESCRIPTOR: This unit identifies the competence required to:

Research enterprise records and people to decide the preferred used vehicle stock to purchase.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR38216A.1 Gather information to assist decision on used vehicle stock requirements.

AUR38216A.1.1 Procedures for collecting required data are identified and adopted. AUR38216A.1.2 Data is obtained from the enterprise’s used vehicle sales and managerial staff. AUR38216A.1.3 Data is collected from the enterprise’s used vehicle sales history records.

AUR38216A.2 Determine preferred used vehicle stock required.

AUR38216A.2.1 Data collected from different sources is compared and analysed. AUR38216A.2.2 Preferred used vehicle stock requirements are established.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R – Administration/Sales vehicle sales Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • industry/workplace codes of practice • product manufacturer specifications • customer requirements OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • sales and management staff • used vehicle sales history records • computer hardware/software, calculators, general office equipment • enterprise-specific records, newspapers, magazines, stock records, statutory requirements,

industry pricing guides Methods include: • collecting data • checking, comparing and analysing data Methods should be applied under normal operating conditions. Other variables may include: • manual and/or computer records

AUR38216A Determine used motor vehicle stock requirements Automotive Industry RS&R




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • data collection and analysis • assessing and interpreting workplace records • communicating with others in the workplace Underpinning knowledge: • Research and analysis techniques • Communication skills • Workplace record systems • Enterprise policies and procedures Practical assessments: • Research data to determine used vehicle stock levels Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Use mathematical ideas and techniques Solve problems Usetechnology

Level 2 2 1 1 2 1

Automotive Industry RS&R AUR39139A Manoeuvre and position load


AUR39139A MANOEUVRE AND POSITION LOAD UNIT DESCRIPTOR: This unit identifies the competence required to manoeuvre and

position loads. PRE-REQUISITES: AUR39819A Operate load shifting equipment AUR39208A Carry out forklift driving operations AUR39419A Operate mobile crane ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR39139A.1 Identify load characteristics.

AUR39139A.1.1 Load characteristics to be identified are obtained from relevant sources. AUR39139A.1.2 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR39139A.2 Transport and stack load.

AUR39139A.2.1 Load is transported and stacked without causing damage to any equipment or machinery. AUR39139A.2.2 Transporting and stacking procedures are completed within established enterprise guidelines. AUR39139A.2.3 Transport and stacking of loads are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • vehicle plant manufacturer specifications • enterprise operating procedures • product manufacturer specifications • industry/workplace codes of practice • relevant state/territory legislation • material safety data sheets OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • forklift, pallets, bins, mobile crane, slings, chains, ropes, lifting jigs Methods include: • driving, lifting, manoeuvring, stacking, shifting Methods should be applied under normal operating conditions.

AUR39139A Manoeuvre and position load Automotive Industry RS&R


Specific requirements: • Components, spares, crates, shelves, drums, vehicle bodies • Hazardous substances identified EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised

practice and repetitive experience. If workplace conditions are not available assessment, in simulated workplace conditions is acceptable.

• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and conveying operational information • safe working practices followed • load maneouvring and positioning Underpinning knowledge: • Relevant types of loads • Manual handling techniques • Personal safety requirements • Relevant handling and stacking methods and procedures • Equipment safety requirements • Mobile crane operating procedures • Forklift operating techniques • Load manoeuvring and positioning techniques and procedures • Hazardous substances and safety handling requirements Practical assessments: • Access, interpret and apply relevant information • Use equipment safely • Apply most appropriate lifting equipment • Apply handling and stacking procedures • Apply personal safety requirements • Manoeuvre and position loads Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems Use technology

Level 1 1 2 1 1 2

Automotive Industry RS&R AUR39208A Carry out forklift driving and lifting operations


AUR39208A CARRY OUT FORKLIFT DRIVING AND LIFTING

OPERATIONS UNIT DESCRIPTOR: This unit identifies the competence required to operate a forklift

truck safely and efficiently in the relevant environment. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR39208A.1 Perform forklift driving operations.

AUR39208A.1.1 Forklift is operated without causing damage to any vehicle sections, system or components. AUR39208A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR39208A.1.3 Forklift is driven correctly and safely according to licensing/legislation requirements. AUR39208A.1.4 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR39208A.2 Carry out forklift loading, moving and unloading procedures.

AUR39208A.2.1 Loading, moving and unloading is completed without causing damage to any vehicle sections, system or components. AUR39208A.2.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR39208A.2.3 Hazardous materials in relation to the load requiring lifting are identified and the appropriate care/safety requirements applied. AUR39208A.2.4 Forklift is operated correctly and safely in performing loading/ moving and unloading duties according to licensing/legislation requirements. AUR39208A.2.5 All forklift operations are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Manufacturing and RS&R streams Sources of information/documents may include: • vehicle manufacturer specifications • company operating procedures

AUR39208A Carry out forklift driving and lifting operations Automotive Industry RS&R


• industry Codes of Practice • Statutory legislation for vehicle road worthiness (including ADRs) • relevant state/territory legislation. • forklift operations training manual OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources must include: • forklift, a relevant licence up to 10,000 kg Methods include: • correct operation of relevant forklift including; loading, lifting, unloading, stacking,

manoeuvring Methods should be applied under normal operating conditions. Specific requirements: • Pallets, shelving, racks, boxes, components, vehicles Other variables may include: • hydraulic handling attachments, cables and slings EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and using forklift operational information • safe forklift operating techniques relevant to licensing/legislation requirements Underpinning knowledge: • Forklift operation • Relevant technical information • Equipment/material safety handling requirements • Vehicle safety requirements • Personal safety requirements • Hazardous substances type and identification relevant to application • Loading/unloading/stacking procedures Practical assessments: • Access, interpret and apply technical information • Operate forklift safely and efficiently • Apply loading and unloading procedures Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Use mathematical ideas and techniques Use technology

Level 1 1 2 1 2

Automotive Industry RS&R AUR39230A Inspect forklift and test


AUR39230A INSPECT FORKLIFT AND TEST UNIT DESCRIPTOR: This unit identifies the competence required to inspect, test,

identify and report faults on a forklift truck. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR39230A.1 Inspect and test forklift and its components.

AUR39230A.1.1 Inspection and testing of forklift components is completed without causing damage to any component or system. AUR39230A.1.2 All inspection procedures are carried out using approved methods and equipment, following enterprise policies and procedures. AUR39230A.1.3 Forklift is inspected and tested for correct operation of all lift and tilt and fork functions. AUR39230A.1.4 Forklift is inspected and tested for correct function of brakes, steering, warning devices, safety features, fluid leaks and abnormal noises. AUR39230A.1.5 Forklift is inspected for correct fluid levels and daily pre-operation checks. AUR39230A.1.6 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR39230A.2 Identify, assess and report faults.

AUR39230A.2.1 Identifying, assessing and reporting of faults is completed without causing damage to any component or system. AUR39230A.2.2 All procedures relating to this competency element are carried out using approved methods and equipment, following enterprise policies and procedures and manufacturer specifications. AUR39230A.2.3 Faults are identified and isolated. AUR39230A.2.4 All assessed faults are recorded, forwarded and reported. AUR39230A.2.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR39230A Inspect forklift and test Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body and Mechanical streams Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • industry/workplace codes of practice • Statutory legislation OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • relevant testing equipment, hand tools, power tools Methods include: • inspection, testing, identifying and assessment Methods should be applied under normal operating conditions. Specific requirements: • Forklift and relevant components EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • inspection and test carried out without damage or injury to tools, equipment and personnel • accurate reporting of faults Underpinning knowledge: • Relevant technical information • Equipment safety requirements • Vehicle safety requirements • Inspection and test procedures • Personal safety requirements • Identification and assessing methods • Reporting requirements Practical assessments: • Access, interpret and apply technical information • Use relevant tools/equipment • Apply inspection and test procedures • Apply vehicle safety requirements • Apply equipment safety requirements • Apply personal safety requirements • Use identification and assessing methods • Apply reporting requirements

Automotive Industry RS&R AUR39230A Inspect forklift and test


Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Solve problems

Level 1 1 1 1

Automotive Industry RS&R AUR39346A Package and dispatch engines and/or engine components


AUR39346A PACKAGE AND DISPATCH ENGINES AND/OR

ENGINE COMPONENTS UNIT DESCRIPTOR: This unit identifies the competence required to correctly protect by

packaging reconditioned engines and/or engine components, safely store or dispatch to clients.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR39346A.1 Package reconditioned engines and/or engine components.

AUR39346A.1.1 Correct packaging requirements are identified by determining safety, storage conditions, site and legislative requirements. AUR39346A.1.2 Packaging is completed to standard operating procedures. AUR39346A.1.3 Identification labels, tags and stickers are appropriately attached. AUR39346A.1.4 Packaged items are stored in safe, orderly and retrievable manner in the appropriate location. AUR39346A.1.5 Warehouse records are updated as necessary.

AUR39346A.2 Undertake dispatch procedures.

AUR39346A.2.1 Enterprise warehouse/store standards operating procedures are understood and followed. AUR39346A.2.2 Warehouse/store materials are managed in accordance with enterprise operating procedures. AUR39346A.2.3 Materials for dispatch are labelled in accordance with enterprise operating procedures and legislative requirements. AUR39346A.2.4 Materials for dispatch are recorded and prepared for pick- up by delivery organisation.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales packaging and dispatching reconditioned engines and/or

components Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice

AUR39346A Package and dispatch engines and/or engine components Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • reconditioned engines and components • enterprise warehouse records system • packaging and labelling materials and equipment • hand tools, power tools, lifting equipment, storage racks, protective materials/equipment • degreasers, special purpose cleaners, storage tags • labels, sealing equipment, delivery equipment Methods include: • correctly packaging, labelling, storing and dispatching engines/components • shrink wrapping, sealing, loading, mounting on pallets, storing, packaging, dispatching,

delivery • use of load shifting/lifting equipment Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • engine/component packaging and dispatching • safe lifting, moving and storage techniques • interpreting and communicating operational information • component protection Underpinning knowledge: • Appropriate packaging techniques • Relevant technical information including legislative requirements • Equipment safety requirements • Personal safety requirements • Manual handling techniques • Components tagging methods • Enterprise dispatch procedures Practical assessments: • Access and interpret technical information • Use relevant tools/equipment • Safety store engines/components • Apply manual handling techniques • Tag engines/components as necessary • Package/seal engines/components • Dispatch components

Automotive Industry RS&R AUR39346A Package and dispatch engines and/or engine components


Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems

Level 1 1 1 1 1 1

Automotive Industry RS&R AUR39419A Drive and operate a mobile crane


AUR39419A DRIVE AND OPERATE A MOBILE CRANE UNIT DESCRIPTOR: This unit identifies the competence required to drive and operate a

mobile crane safely and efficiently in the relevant environment. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR39419A.1 Prepare loads for lifting.

AUR39419A.1.1 Loads are prepared for lifting without causing damage to any equipment or machinery. AUR39419A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR39419A.1.3 Hazardous materials in relation to the load requiring lifting are identified. AUR39419A.1.4 This competency element is carried out using approved methods and equipment in accordance with enterprise policies and procedures. AUR39419A.1.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR39419A.2 Monitor and anticipate traffic and work area conditions.

AUR39419A.2.1 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR39419A.2.2 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR39419A.3 Operate a mobile crane.

AUR39419A.3.1 Crane is operated without causing damage to any equipment or machinery. AUR39419A.3.2 Mobile crane is operated using approved methods and procedures following enterprise policies. AUR39419A.3.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams

AUR39419A Drive and operate a mobile crane Automotive Industry RS&R


Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • product manufacturer specifications • industry/workplace codes of practice • relevant State/Territory legislation OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • mobile cranes, slings, ropes, chains, pallets, bins, magnets, lifting jigs • relevant crane operator’s licence • power-operated material-handling attachments Methods include: • lifting, stacking, manoeuvring, shifting and transporting loads Methods should be applied under normal operating conditions. Specific requirements: • Relevant objects to be lifted, stacked, transported EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • safe working practices including: load lifting, transporting and positioning following

approved methods using a mobile crane Underpinning knowledge: • Relevant crane operating procedures • Load preparation techniques • Material and equipment safe handling requirements • Hazardous substances identification and safe handling requirements • Relevant technical information • Equipment safety requirements • Vehicle safety requirements • Relevant manufacturer/company policies • Manual handling techniques • Personal safety requirements Practical assessments: • Access, interpret and apply technical information • Apply load preparation techniques • Apply manual handling techniques • Use relevant equipment safely • Use relevant crane operating procedures • Apply personal safety requirements

Automotive Industry RS&R AUR39419A Drive and operate a mobile crane


Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Solve problems Use technology

Level 1 1 1 1 2

Automotive Industry RS&R AUR39430A Inspect and test a mobile crane


AUR39430A INSPECT AND TEST A MOBILE CRANE UNIT DESCRIPTOR: This unit identifies the competence required to inspect, test,

identify and report faults on a mobile crane. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR39430A.1 Inspect and test a mobile crane and its components.

AUR39430A.1.1 Inspection and testing is completed without causing damage to any equipment or machinery. AUR39430A.1.2 All inspection procedures are carried out using approved methods and equipment, following enterprise policies and procedures and manufacturer specifications. AUR39430A.1.3 Mobile crane is inspected and tested for correct operation of all raising functions. AUR39430A.1.4 Mobile crane is inspected and tested for correct function of braking, steering, warning devices, safety features, fluid leaks and abnormal noises. AUR39430A.1.5 Mobile crane is inspected for daily pre-operation checks and fluid levels. AUR39430A.1.6 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR39430A.2 Identify, assess and report faults.

AUR39430A.2.1 Identifying, assessing and reporting of faults is completed without causing damage to any equipment or machinery. AUR39430A.2.2 All procedures relating to this competency element are carried out using approved methods and equipment, following enterprise policies and procedures and manufacturer specifications. AUR39430A.2.3 Faults are identified and isolated. AUR39430A.2.4 All assessed faults are recorded and reported. AUR39430A.2.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR39430A Inspect and test a mobile crane Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body and Mechanical streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • industry/workplace codes of practice • Statutory legislation OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • relevant testing equipment, hand tools, power tools Methods include: • inspection, testing, identifying and assessment Methods should be applied under normal operating conditions. Specific requirements: • Mobile crane and relevant components EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • inspection and testing carried out without damage or injury to tools, equipment and

personnel • accurate reporting of faults Underpinning knowledge: • Relevant technical information • Equipment safety requirements • Vehicle safety requirements • Inspection and test procedures • Personal safety requirements • Identification and assessing methods • Reporting requirements Practical assessments: • Access, interpret and apply technical information • Use relevant tools/equipment • Apply inspection and test procedures • Apply vehicle safety requirements • Apply equipment safety requirements • Apply personal safety requirements • Use identification and assessing methods • Apply reporting requirements

Automotive Industry RS&R AUR39430A Inspect and test a mobile crane


Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams

Level 1 1 1

Automotive Industry RS&R AUR39508A Carry out warehousing procedures


AUR39508A CARRY OUT WAREHOUSING PROCEDURES UNIT DESCRIPTOR: This unit identifies the competencies required to receive, store and

dispatch parts, components and materials. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR39508A.1 Undertake receiving procedures.

AUR39508A.1.1 Cleanliness and orderliness is maintained in receiving bay according to enterprise policies and procedures. AUR39508A.1.2 Goods are unpacked using correct techniques and equipment. AUR39508A.1.3 Packing materials are removed and disposed of promptly. AUR39508A.1.4 Incoming stock is accurately checked and validated against purchase orders and delivery documentation. AUR39508A.1.5 Items received are inspected for damage, quality and discrepancies and recorded according to enterprise policy and procedures. AUR39508A.1.6 Stock levels are accurately recorded on stock systems.

AUR39508A.2 Store goods.

AUR39508A.2.1 All deliveries are promptly and safely transported to the storage area without damage to product and packaging. AUR39508A.2.2 Containers are correctly labelled according to contents. AUR39508A.2.3 Goods are transferred to suitable containers and are placed safely in the appropriate storage area, with old stock to the front. AUR39508A.2.4 Goods are stored at correct temperatures to maintain optimal quality. AUR39508A.2.5 All storage procedures are performed using procedures and methods as per enterprise, industry and statutory requirements. AUR39508A.2.6 All storage procedures are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR39508A Carry out warehousing procedures Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR39508A.3 Undertake dispatch procedures.

AUR39508A.3.1 Goods to be returned to supplier are identified and labelled with date, supplier and reason for return or referred to management if required. AUR39508A.3.2 Credit request documentation is completed according to store procedures. AUR39508A.3.3 Goods are stored securely while awaiting dispatch. AUR39508A.3.4 Delivery documentation is completed according to enterprise policies/procedures. AUR39508A.3.5 Special delivery instructions are noted. AUR39508A.3.6 Items are packed safely and securely to avoid damage in transit. AUR39508A.3.7 Goods are dispatched to appropriate area/department.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • product manufacturer specifications • industry/workplace codes of practice • Statutory legislation OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • goods, parts, components • storage facilities • stores recording/cataloguing system • tools/material/equipment to perform task • mobile cranes, slings, ropes, chains, pallets, bins, magnets, lifting jigs • relevant crane operator’s license • power-operated material-handling attachments Methods include: • lifting, stacking, manoeuvring, packing/unpacking, moving, shifting, transporting • receiving, storing and dispatching goods Methods should be applied under normal operating conditions.

Automotive Industry RS&R AUR39508A Carry out warehousing procedures




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • safe working practices • load lifted, transported and positioned following approved methods Underpinning knowledge: • Enterprise stores policies and procedures • Receipt, storage and dispatch techniques • Packing and wrapping techniques • Equipment safety requirements • Manual handling techniques • Personal safety requirements • Material safety requirements Practical assessments: • Access, interpret and apply enterprise stores policies and procedures • Receive, store and dispatch goods • Apply manual handling techniques • Use relevant equipment safely • Apply personal safety requirements. Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Solve problems

Level 1 1 1 1

Automotive Industry RS&R AUR39608A Carry out inventory procedures


AUR39608A CARRY OUT INVENTORY PROCEDURES UNIT DESCRIPTOR: This unit identifies the competence required to carry out inventory

procedures and requisition goods. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR39608A.1 Identify inventory and stock control systems in use in the workplace.

AUR39608A.1.1 Enterprise inventory and stock control equipment, software and systems are identified and understood. AUR39608A.1.2 Reasons for common data base approach to inventory records and documentation in the warehouse are explained. AUR39608A.1.3 Procedures for identification and reporting of discrepancies or variances are identified.

AUR39608A.2 Use re-order procedures to maintain stock levels.

AUR39608A.2.1 Stock is re-ordered to meet stock level maintenance requirements in accordance with enterprise policies and procedures AUR39608A.2.2 Data is accurately entered and extracted from the inventory/records system using appropriate workplace procedures.

AUR39608A.3 Organise cyclical stock counts and report discrepancies or vacancies.

AUR39608A.3.1 Processes for cyclical stock count are planned and work allocated to team members. AUR39608A.3.2 Stocktake procedures are conducted. AUR39608A.3.3 Types and causes of records discrepancies are identified. AUR39608A.3.4 Procedures for noting and correcting minor discrepancies are used. AUR39608A.3.5 Major discrepancies are reported in accordance with enterprise procedures. AUR39608A.3.6 Workplace documentation is completed.

AUR39608A.4 Produce reports on record keeping and inventory functions.

AUR39608A.4.1 Types of reports to be produced from inventory records systems are identified. AUR39608A.4.2 Reports are produced to meet workplace requirements.

AUR39608A Carry out inventory procedures Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams handling stock Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise policies and procedures • enterprise inventory and stock control systems • stock-components/parts • computers, cardex systems, stationery • goods identification numbers and codes, manifests, picking slips, merchandise transfers,

stock requisitions, bar codes • supplier and/or client instructions, materials safety data sheets • phone, electronic data interchange, fax, e-mail, Internet, radio, oral or signed

communications • legislation and regulations, codes of practice, standards and certification requirements,

quality assurance procedures Methods include: • audio, visual, manual, electronic • identifying inventory system • identifying and quantifying stock • reporting stock levels • ordering stock Methods should be applied under normal operating conditions. Other variables may include: • internal or external clients • paper-based or electric systems • exposure to chemicals, dangerous/hazardous substances EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • relevant document processing • operating relevant equipment • safe working practices • locating, interpreting and application of relevant information

Automotive Industry RS&R AUR39608A Carry out inventory procedures


• providing customer/client service and working effectively with others • conveying information in written and oral form • maintaining workplace records • using workplace colloquial and technical language and communication technologies in the

workplace context • selecting features of inventory systems to meet workplace needs • using inventory systems to organise and control stock Underpinning knowledge: • Relevant document processing • Relevant operational information • Equipment safety requirements • Relevant manufacturer/company policies • Personal safety requirements • Site layout • Focus of operation of components of the inventory system within organisational operating

procedures • Applications of different types of inventory systems and stock management approaches • Application of relevant industrial requirements • Identification and correct use of equipment, processes and procedures used within context

of the job • Records management and inventory reports • Functions of inventory systems Practical assessments: • Access, interpret and apply inventory systems • Apply relevant document procedures • Use relevant equipment • Maintain customer records • Apply personal safety requirements Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 1 2 2 2

Automotive Industry RS&R AUR39819A Drive and operate load shifting equipment


AUR39819A DRIVE AND OPERATE LOAD SHIFTING

EQUIPMENT UNIT DESCRIPTOR: This unit identifies the competence required to use load shifting

equipment. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR39819A.1 Conduct routine operation and safety checks of load shifting equipment.

AUR39819A.1.1 Conducting routine operation and safety checks of load shifting equipment are performed without causing damage to any machinery or equipment. AUR39819A.1.2 Work is completed using approved methods and equipment in accordance with equipment manufacturer specifications and enterprise policies. AUR39819A.1.3 Non-compliance with specifications is reported. AUR39819A.1.4 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR39819A.2 Shift loads.

AUR39819A.2.1 Loads are shifted without causing damage to any machinery or equipment. AUR39819A.2.2 Most appropriate load shifting device is selected. AUR39819A.2.3 Work is completed using approved methods and equipment in accordance with enterprise policies and legislative requirements. AUR39819A.2.4 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR39819A.3 Place loads.

AUR39819A.3.1 Loads are placed without causing damage to any machinery or equipment. AUR39819A.3.2 Loads are placed in specified areas/positions using approved methods and equipment in accordance with enterprise policies/procedures and legislative requirements. AUR39819A.3.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR39819A Drive and operate load shifting equipment Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • industry/workplace codes of practice OH&S practices must abide by: • Relevant State/industry OH&S legislation • Award provisions Resources may include: • pallet trucks, hand cranes, blocks and tackles, store travelling cranes Methods include: • manual operation of load shifting equipment Methods should be applied under normal operating conditions. Specific requirements: • Relevant materials for articles and shifting EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • operating relevant loading and shifting equipment • relevant OH&S legislation • safe working practices including: stacking and moving components/spares and materials Underpinning knowledge: • Manual handling techniques • Hazardous substance types and identification relevant to application • Hazardous substance handling requirements • Routine equipment operation and safety check procedures • Load, shifting, manoeuvring and storage procedures relevant to application • Personal safety requirements • Relevant operational information • Equipment safety requirements • Relevant manufacturer/company policies • Relevant equipment operation

Automotive Industry RS&R AUR39819A Drive and operate load shifting equipment


Practical assessments: • Access, interpret and apply operational information • Apply relevant storage and moving procedures • Use relevant tools and equipment • Maintain company records • Apply manual handling techniques • Use personal safety requirements • Use and operate relevant equipment Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use technology

Level 1 1 1 1 2

Automotive Industry RS&R AUR41303A Apply sales procedures


AUR41303A APPLY SALES PROCEDURES UNIT DESCRIPTOR: This unit identifies the competence required to use sales techniques

and encompasses the key selling skills from approaching the customer to closing the sale. It requires a basic level of product knowledge.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR41303A.1 Demonstrate product knowledge.

AUR41303A.1.1 Knowledge of the use and application of relevant products and services is demonstrated. AUR41303A.1.2 Experienced sales staff or product information guide are consulted to increase product knowledge.

AUR41303A.2 Approach customer.

AUR41303A.2.1 Timing of customer approach is determined and applied. AUR41303A.2.2 Effective sales approach is identified and applied. AUR41303A.2.3 Positive impression is conveyed to arouse customer interest. AUR41303A.2.4 Knowledge of customer buying behaviour is demonstrated. AUR41303A.2.5 Customer is focused on specific merchandise.

AUR41303A.3 Customer response.

AUR41303A.3.1 Questioning techniques are applied to determine customer buying motives. AUR41303A.3.2 Listening skills are used to determine customer requirements. AUR41303A.3.3 Non-verbal communication cues are interpreted and clarified. AUR41303A.3.4 Customers are identified by name where possible.

AUR41303A.4 Apply product knowledge.

AUR41303A.4.1 Customer needs are matched to appropriate products and services. AUR41303A.4.2 Knowledge of product features and benefits are communicated clearly to customers.

AUR41303A Apply sales procedures Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR41303A.4 (continued) Apply product knowledge.

AUR41303A.4.3 Product use and safety requirements are described to customers. AUR41303A.4.4 Customers are referred to appropriate product specialist as required. AUR41303A.4.5 Routine customer questions about merchandise, eg. price, price reductions, quality, usage, are answered accurately and honestly or referred to more experienced senior sales staff.

AUR41303A.5 Gather information.

AUR41303A.5.1 Customer objections are identified and accepted. AUR41303A.5.2 Objections are categorised into price, time and merchandise characteristics. AUR41303A.5.3 Solutions are offered according to store policy. AUR41303A.5.4 Problem solving is applied to overcome customer objections.

AUR41303A.6 Close sale.

AUR41303A.6.1 Customer buying signals are monitored, identified and responded to appropriately. AUR41303A.6.2 Customer is encouraged to make purchase decisions. AUR41303A.6.3 Appropriate method of closing sale is selected and applied. AUR41303A.6.4 Relevant legislative and legal sales requirements/ procedures are followed.

AUR41303A.7 Maximise sales opportunities.

AUR41303A.7.1 Opportunities for making additional sales are recognised and applied. AUR41303A.7.2 Customer is advised of complementary products or services according to customer's identified need. AUR41303A.7.3 Personal sales outcomes are reviewed to maximise future sales.

Automotive Industry RS&R AUR41303A Apply sales procedures


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales selling product/services Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • product and services • customers • product and services • customers • videos, selling manuals, brochures, pamphlets, audio tapes • relevant company/industry guidelines Methods include: • face to face selling, telephone/electronic selling, product enquiries • verbal, written and practical demonstrations Methods should be applied under normal operating conditions. Other variables may include: • regular and new customers • sales may be face to face or telephone/electronic EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • selling enterprise product and services to customers. • interpreting and communicating information • the ability to communicate with customers • sales skills • assessing this unit after competency has been demonstrated in unit aur37827a Underpinning knowledge: • Relevant technical information • Equipment safety requirements • Personal safety requirements • Specific selling skills/sales techniques • Relevant sales/consumer legislation/legal requirements • Relevant vehicle/component details • Automotive industry product knowledge

AUR41303A Apply sales procedures Automotive Industry RS&R


Practical assessments: • Access, interpret and apply technical information • Apply sales techniques and product knowledge • Convey information both orally and in writing • Access, interpret and apply sales information • Sell products Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Use mathematical ideas and techniques Use technology

Level 2 1 1 2 1

Automotive Industry RS&R AUR41408A Carry out console operations


AUR41408A CARRY OUT CONSOLE OPERATIONS UNIT DESCRIPTOR: This unit identifies the competence required to operate the console

and fuel pumps and perform security procedures. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR41408A.1 Operate console.

AUR41408A1.1 Operating console is performed without causing damage to any component or system. AUR41408A.1.2 Console is operated to ensure quality service is provided to customers. AUR41408A.1.3 Operational details are recorded in accordance with enterprise policies and procedures. AUR41408A.1.4 Console operations are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR41408A.2 Operate fuel pumps.

AUR41408A.2.1 Operating fuel pumps is performed without causing damage to any component or system. AUR41408A.2.2 Records are kept in accordance with enterprise policies and procedures to check volume of sales and for security purposes. AUR41408A.2.3 Fuel pumps are operated according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR41408A.3 Manage security procedures.

AUR41408A.3.1 Managing security procedures is performed without causing damage to any component or system. AUR41408A.3.2 Correct information is accessed and interpreted from appropriate sources. AUR41408A.3.3 Security systems are operated to prevent/deter damage and/or loss. AUR41408A.3.4 Security system operational checks are performed. AUR41408A.3.5 Security system operations are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR41408A Carry out console operations Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • fuel dispensing operations Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • financial documents (banking, day books, etc.) • customer requirements • industry/workplace codes of practice • Statutory legislation OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • consoles, fuel pumps, oils and lubricants, tills, computers, security equipment, scanning

equipment (pricing and stock control) Methods include: • aural, visual and functional communication • operating equipment • re-stocking shelves/fridges Methods should be applied under normal operating conditions. Specific requirements (components) include: • relevant company stationery • enterprise security opening/closing procedures Other variables (fuel) may include: • LPG/CNG, ULP, super petrol, two stroke fuel, barbecue gas, kerosene, diesel fuel, oils

and fluids EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • operating consoles and fuel pumps and performing security procedures

Automotive Industry RS&R AUR41408A Carry out console operations


Underpinning knowledge: • OH&S legislation • Industry code of practice • Equipment fuels dispensing safety requirements • Personal safety requirements • Vehicle safety requirements • Console and fuel pump operating procedures • Security procedures • Lubricants additives for appropriate vehicle/system • Checking vehicle systems fluid/oil levels • Manual handling techniques • Material safety requirements Practical assessments: • Access, interpret and apply technical information • Safely and correctly use tools and equipment • Operate console and fuel pumps • Apply manual handling techniques • Dispense fuels/lubricants correctly and safely • Conduct appropriate security operations Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems Use technology

Level 1 1 1 1 1 2

Automotive Industry RS&R AUR41508A Carry out driveway service, manage forecourt and handle fuel dispensing


AUR41508A CARRY OUT DRIVEWAY SERVICE, MANAGE

FORECOURT & HANDLE FUEL DISPENSING UNIT DESCRIPTOR: This unit identifies the competence required to control traffic and

maintain the forecourt driveway. Provide vehicle under-bonnet and tyre pressure checks, clean windscreens and dispense various fuels to customers.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR41508A.1 Carry out traffic control/driveway maintenance.

AUR41508A.1.1 Driveway is maintained in clean and safe manner according to industry/enterprise policies and procedures. AUR41508A.1.2 Driveway is maintained and fully stocked to maximise customer/marketing requirements. AUR41508A.1.3 Traffic control assistance is provided to customers. AUR41508A.1.4 All activities are carried out according to industry regulations and guidelines, OH&S legislation, statutory legislation and enterprise policy and procedures.

AUR41508A.2 Provide driveway service.

AUR41508A.2.1 Correct checking points and measuring procedures are accessed to determine customer requirements (fuel, air, water, acid, coolant, lubricant, windscreens etc.). AUR41508A.2.2 Windows/windscreens are cleaned using appropriate equipment to customer satisfaction. AUR41508A.2.3 All activities are carried out according to industry regulations and guidelines, OH&S legislation, statutory legislation and enterprise policy and procedures.

AUR41508A.3 Carry out refilling of vehicle and/or containers.

AUR41508A.3.1 Correct filling points are identified and accessed. AUR41508A.3.2 Vehicle/container is refilled with air, correct fuel, fluid, lubricant, coolant, acid to customer requirements and in accordance with vehicle specifications. AUR41508A.3.3 All activities are carried out according to industry regulations and guidelines, OH&S legislation, statutory legislation and enterprise policy and procedures.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales service station driveway operations

AUR41508A Carry out driveway service, manage forecourt and handle fuel dispensing Automotive Industry RS&R


Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • vehicles and customers • fuel, lubricant, fluid and air dispensing equipment • windscreen cleaning equipment • hand tools, power tools, testing equipment including: battery testers/charger, service

workshop manuals, product manuals, tyre pressure gauge, windscreen cleaning equipment, maintenance equipment, pumping equipment

Methods include: • checking gas containers, testing and/or removal/replacement of batteries, checking

cooling systems • checking tyre pressures, carrying out under-bonnet checks • dispensing various fuels • cleaning driveway • re-stocking driveway Methods should be applied under normal operating conditions. Specific requirements: • Enterprise security, opening/closing procedures EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • maintaining and providing driveway service • correctly refilling vehicles • interpreting and communicating operational information • safe working practices • vehicle protection methods • routine driveway service procedures Underpinning knowledge: • Vehicle types and their respective fuel, lubricant, and fluid filling and measuring points • Industry codes of practice • Equipment safety requirements • Statutory legislation where applicable • Relevant technical information • Vehicle safety requirements

Automotive Industry RS&R AUR41508A Carry out driveway service, manage forecourt and handle fuel dispensing


• Relevant manufacturer/company policies • Personal safety procedures • Material safety procedures • Manual handling techniques • Traffic control and driveway maintenance procedures • Driveway service procedures • Fuel dispensing procedures Practical assessments: • Identify and access vehicle filling and measuring points according to vehicle

type/specifications • Access and apply technical information. • Use relevant tools and equipment. • Provide driveway service (as necessary) • Apply manual handling techniques • Dispense various fuels • Maintain driveway to assist with customer appeal • Re-stock driveway displays to provide customer appeal Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Use mathematical ideas and techniques Solve problems

Level 1 1 1 1 1

Automotive Industry RS&R AUR41608A Carry out cash and/or credit/funds transfer transactions


AUR41608A CARRY OUT CASH AND/OR CREDIT/FUNDS

TRANSFER TRANSACTIONS UNIT DESCRIPTOR: This unit identifies the competence required to undertake cash,

cheque, credit/funds transfer card transactions. It also includes the preparation and dispatch of debtor’s invoices.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR41608A.1 Handle cash transactions.

AUR41608A.1.1 Cash is received and counted. AUR41608A.1.2 Correct balance is determined, taking price, invoices, discounts etc. into account, and correct change is given. AUR41608A.1.3 Irregularities are noted and referred to appropriate person for resolution. AUR41608A.1.4 Cash is stored according to enterprise policies and procedures. AUR41608A.1.5 Receipt(s) issued and transaction recorded according to enterprise policies and procedures.

AUR41608A.2 Handle credit/funds transfer card transactions.

AUR41608A.2.1 Correct documentation and equipment, if required, for particular credit/funds transfer card is identified and accessed. AUR41608A.2.2 Appropriate credit/funds transfer card recording device is identified and accessed. AUR41608A.2.3 Recording device is operated according to provider’s procedures and taking into account enterprise credit limits AUR41608A.2.4 Irregularities are noted and referred to appropriate person for resolution. AUR41608A.2.5 Receipt(s) issued and transaction recorded according to enterprise policies and procedures.

AUR41608A.3 Handle cheque transactions.

AUR41608A.3.1 Cheques are received and examined for correctness – amount, dates, signature(s). AUR41608A.3.2 Irregularities are noted and referred to appropriate person for resolution.

AUR41608A Carry out cash and/or credit/funds transfer transactions Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR41608A.3 (continued) Handle cheque transactions.

AUR41608A.3.3 Cheques are stored according to enterprise policies and procedures. AUR41608A.3.4 Receipt(s) issued and transaction recorded according to enterprise policies and procedures.

AUR41608A.4 Carry out invoicing procedures.

AUR41608A.4.1 Preparatory calculations are performed to produce accurate customer invoices. AUR41608A.4.2 Relevant documentation is completed to ensure accuracy of content. AUR41608A.4.3 Invoices are distributed to appropriate person/section for certification prior to being dispatched. AUR41608A.4.4 Verified invoices are dispatched within designated time limits. AUR41608A.4.5 Invoices are copied and filed for auditing purposes according to enterprise policies and procedures.

RANGE OF VARIABLES: Range of contexts for this unit include: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales finance – cash and non-cash transactions Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • cash and non-cash transaction equipment • invoice dispatching system • computer software/hardware, calculators, general office equipment, enterprise stationery,

safes, cash register, EFTPOS systems, credit card systems, stock scanning/pricing equipment, postage equipment

Methods include: • conducting sales transactions using cash and non cash procedures • phone, fax, written communication, verbal • preparation of debtor’s invoices Methods should be applied under normal operating conditions.

Automotive Industry RS&R AUR41608A Carry out cash and/or credit/funds transfer transactions


Specific requirements: • Literacy/Numeracy EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • conducting cash and non-cash transactions • preparation of invoices • interpreting and communicating operational information • safe work practices • operation of office/sales equipment Underpinning knowledge: • Money handling security methods • Personal safety requirements • Applicable legislation • Equipment safety requirements • Enterprise transaction policies • Relevant cash/credit/funds transfer systems Practical assessments: • Recognise all denominations of Australian currency notes and coinage • Access and apply cash/credit systems • Receive cash, perform relevant mathematical calculations and give correct change • Use relevant equipment • Handle cash correctly • Use security systems (where applicable) • Prepare and dispatch invoices Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Use technology

Level 1 1 1 1 1 1

Automotive Industry RS&R AUR41769A Sell product


AUR41769A SELL PRODUCT UNIT DESCRIPTOR: This unit identifies the competence required to make best use of

time available, use specific sales techniques, follow procedures for product delivery and customer follow-up.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR41769A.1 Present and demonstrate product to customer.

AUR41769A.1.1 Product is presented to customer to maximise its features and market appeal in relation to customer’s perceived needs. AUR41769A.1.2 Product features, fittings, controls and accessories are shown and talked through with customer and operated where necessary. AUR41769A.1.3 Customer is offered a test operation as appropriate.

AUR41769A.2 Obtain customer agreement to purchase product.

AUR41769A.2.1 Price for product is negotiated and agreed. AUR41769A.2.2 Sale is made using appropriate closing technique according to automotive industry/enterprise policies and procedures. AUR41769A.2.3 Sale is made in accordance with relevant legal requirements.

AUR41769A.3 Perform product delivery and customer follow-up procedures.

AUR41769A.3.1 Product is delivered to customer in accordance with manufacturer specification and industry/enterprise policies and procedures. AUR41769A.3.2 Customer satisfaction is determined, appropriate remedial action is taken where necessary, to maximise repeat business possibilities.

AUR41769A.4 Use prospecting methods to locate potential market.

AUR41769A.4.1 Potential customers are located by follow-up of enterprise records of existing /past clients, service area clients, industry contacts and advertising strategies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice

AUR41769A Sell product Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • sales manuals, time management guides, relevant company/industry guidelines, office

equipment (computer, typewriter, phone, fax, etc.) • sales videos, sales brochures • enterprise-based sales recording systems • various product retailed via automotive industry Methods include: • demonstration to customer using appropriate sales techniques applied to product sold for

or through automotive industry • verbal, written, practical • customers may be face to face or by telephone/electronic media Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • selling products to satisfy customer needs • use of appropriate sales techniques Underpinning knowledge: • Selling procedures • Communication skills, oral and written • Communication techniques • Relevant product information • Company policies and procedures • Stock presentation techniques • Industry legal requirements • Finance, leasing and insurance contracts/policies Practical assessments: • Sell products to satisfy customer needs in accordance with enterprise policies

and procedures • Use specific sales techniques • Convey information both orally and in writing • Access, interpret and apply sales information • Apply time management techniques Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems

Level 1 2 2 2 1

Automotive Industry RS&R AUR41803A Apply legal requirements relating to product sales


AUR41803A APPLY LEGAL REQUIREMENTS RELATING TO

PRODUCT SALES UNIT DESCRIPTOR: This unit identifies the competence required to access, interpret and

apply the legal requirements relating to the sale of products. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR41803A.1 Identify and apply relevant legislation to sell products.

AUR41803A.1.1 Relevant legislation to sell products is correctly identified and accessed where necessary. AUR41803A.1.2 Products are sold in accordance with identified legal requirements. AUR41803A.1.3 Customer transaction is handled in accordance with relevant consumer legislation.

AUR41803A.2 Record necessary information on relevant product sales documentation.

AUR41803A.2.1 Correct product sales documentation is identified and accessed in accordance with enterprise policies and procedures. AUR41803A.2.2 Required information is clearly and accurately provided to complete legal requirements on correct documentation.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R – Administration/Sales product sales Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • appropriate documentation to fulfill legal requirements and enterprise policies • manuals, stationery • copies of relevant legislation • product for sale Methods include: • customer contact skills • identifying and adhering to legal requirements Methods should be applied under normal operating conditions.

AUR41803A Apply legal requirements relating to product sales Automotive Industry RS&R




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • identifying and correctly interpreting legal requirements for product sales • application of legal requirements to product sales • correctly completing required documentation to record sale Underpinning knowledge: • Product sales legislation • Enterprise sales documentation procedures and policies Practical assessments: • Access, interpret and apply correct legal requirements to the sale of products Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems

Level 2 2 2 2 2

Automotive Industry RS&R AUR41903A Apply relevant finance, leasing and insurance contracts/policies


AUR41903A APPLY RELEVANT FINANCE, LEASING AND

INSURANCE CONTRACTS/POLICIES UNIT DESCRIPTOR: This unit identifies the competence required to determine the

finance/leasing and insurance requirements of customers and correctly complete the relevant documentation, taking into account the applicable legal requirements.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR41903A.1 Apply relevant finance/leasing documentation.

AUR41903A.1.1 Appropriate finance/leasing option is determined to meet specific needs of client including affordability, length of payment structure. AUR41903A.1.2 Appropriate finance/leasing provider is determined. AUR41903A.1.3 Contracts and relevant finance/leasing documents are correctly completed and agreed/signed by client. AUR41903A.1.4 Appropriate legal requirements are identified and observed.

AUR41903A.2 Apply relevant insurance documentation.

AUR41903A.2.1 Appropriate type of insurance policy for client is determined taking into account client’s requirements and insurance record, the vehicle type and age. AUR41903A.2.2 Appropriate insurance provider is chosen according to policy price, customer requirements and enterprise policies and procedures. AUR41903A.2.3 Insurance contract/policy documentation is completed and agreed/signed by customer. AUR41903A.2.4 Appropriate legal requirements are identified and observed.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales vehicle sales - finance Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

AUR41903A Apply relevant finance, leasing and insurance contracts/policies Automotive Industry RS&R


Resources may include: • finance and leasing agreements • insurance policies • relevant documents and stationery • computer, calculator, general office equipment Methods include: • determining customers’ leasing/finance and/or insurance requirements and undertaking

appropriate documentation procedures. • written, oral, fax Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • correctly identify and satisfy customer finance/leasing and insurance requirements and

completing documentation • interpreting and conveying workplace information • maintenance of workplace records Underpinning knowledge: • Industry records and how to maintain them • Various types of finance/lease agreements • Written communication • Oral and written communication skills relevant to application • Various types of insurance policies • Relevant legal requirements Practical assessments: • Maintain relevant industry records • Convey information both orally and in writing • Access, interpret and apply relevant finance/lease agreements • Access, interpret and apply relevant insurance policies • Correctly complete finance/leasing and insurance documentation Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Use mathematical ideas and techniques Solve problems

Level 2 2 1 2 2

Automotive Industry RS&R AUR42008A Carry out merchandising procedures


AUR42008A CARRY OUT MERCHANDISING PROCEDURES UNIT DESCRIPTOR: This unit identifies the competence required to arrange and present

merchandise within the enterprise, including the setting up and maintenance of displays and labelling or pricing of stock.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR42008A.1 Place and arrange merchandise.

AUR42008A.1.1 Merchandise is unpacked in accordance with enterprise procedure. AUR42008A.1.2 Merchandise is placed on floor, fixtures and shelves in determined locations. AUR42008A.1.3 Merchandise is displayed to achieve a balanced fully stocked appearance and promote sales. AUR42008A.1.4 Damaged, soiled or out of date stock is identified and corrective action taken as required according to enterprise procedure. AUR42008A.1.5 Stock range is placed to conform with fixtures, ticketing, prices or bar codes. AUR42008A.1.6 Stock is rotated according to stock requirements and enterprise procedure. AUR42008A.1.7 Stock presentation conforms to special handling techniques and other safety requirements.

AUR42008A.2 Prepare display labels/tickets.

AUR42008A.2.1 Labels/tickets for window, wall or floor displays are prepared according to enterprise policy. AUR42008A.2.2 Tickets are prepared using electronic equipment or neatly by hand according to enterprise procedures. AUR42008A.2.3 Soiled, damaged, illegible or incorrect labels/tickets are identified and corrective action taken. AUR42008A.2.4 Electronic ticketing equipment is used and maintained according to design specifications. AUR42008A.2.5 Ticketing equipment is maintained and stored in a secure location.

AUR42008A Carry out merchandising procedures Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR42008A.3 Place, arrange and display price tickets and labels.

AUR42008A.3.1 Tickets/labels are visible and correctly placed on merchandise. AUR42008A.3.2 Labels/tickets are placed according to enterprise policy. AUR42008A.3.3 Correct pricing and information is maintained on merchandise according to enterprise procedures, industry codes and government requirements.

AUR42008A.4 Prepare and maintain display area.

AUR42008A.4.1 Special promotion areas are set and dismantled. AUR42008A.4.2 Supervisor is assisted in selection of merchandise for display. AUR42008A.4.3 Merchandise is arranged face up as directed and/or according to layout specifications and load bearing capacity of fixtures. AUR42008A.4.4 Unsuitable or out of date displays are identified, reset and/or removed as directed. AUR42008A.4.5 Optimum stock levels are identified and stock replenished according to enterprise policy. AUR42008A.4.6 Display areas are maintained in a clean and tidy manner. AUR42008A.4.7 Excess packaging is removed from display areas.

AUR42008A.5 Protect merchandise.

AUR42008A.5.1 Correct handling, storage and display techniques are identified and used according to stock characteristics and industry codes.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales merchandising Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice

Automotive Industry RS&R AUR42008A Carry out merchandising procedures


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • stock • merchandising area • merchandising materials and display equipment • stock, shelving, display stands, brochures, posters, price cards, streamers, balloons,

placards, promotional banners/displays, enterprise decorations Methods include: • preparing items for sale and presenting in manner to maximise market appeal • static, video tapes, audio, mobile Methods should be applied under normal operating conditions. Other variables may include: • handling techniques may vary according to stock characteristics, legislation and/or

industry codes of practice EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • effectively merchandising goods and services for sale • interpreting and communicating operational information • safe working practices • manual handling techniques • setting up of promotional displays • using stock display procedures Underpinning knowledge: • Stock display procedures • Enterprise merchandising methods • Equipment safety requirements • Manual handling techniques • Promotional procedures • Industry codes and government requirements/legislation • Label/ticket preparation procedures Practical assessments: • Access, interpret and apply relevant information • Use relevant equipment • Use stock display procedures • Use manual handling techniques • Set up promotional displays • Merchandise goods and services

AUR42008A Carry out merchandising procedures Automotive Industry RS&R


Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems

Level 2 2 2 1 1 1

Automotive Industry RS&R AUR42108A Carry out sales of stock lines


AUR42108A CARRY OUT SALES OF STOCK LINES UNIT DESCRIPTOR: This unit identifies the competence required to make contact with

customers, determine customer needs and suggest/sell products to satisfy these needs.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR42108A.1 Carry out selling procedures.

AUR42108A.1.1 Customer needs are established accurately. AUR42108A.1.2 Customer needs are translated into product/service requirements. AUR42108A.1.3 Selling skills are applied to satisfy the determined needs of customer. AUR42108A.1.4 Selling skills are applied in accordance with enterprise/industry policies and procedures, meeting customer/legislative requirements. AUR42108A.1.5 Selling and/or questioning techniques are applied to ensure customer satisfaction, with return patronage in mind.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • stock for sale • sales/product brochures, vehicle system operating principles Methods include: • using the ‘benefit/sell’ sales technique • discussing customer wants and advising appropriate needs Methods should be applied under normal operating conditions. Specific requirements: • Sales can be face to face or by telephone/electronic media. • Various selling methods/techniques

AUR42108A Carry out sales of stock lines Automotive Industry RS&R




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • applying appropriate sales techniques to satisfy customer needs • interpreting and communicating operational information • communicating effectively with customers • using specific questioning techniques to determine customer needs Underpinning knowledge: • Enterprise policies and procedures, including particular product, warranties, storage

requirements and stock availability • Customer contact methods • Questioning techniques to determine/satisfy customer needs • Consumer legislation • Selling techniques - opening, buying signals, strategies to maintain focus of customers on

enterprise product, addressing customer objectives, closing techniques Practical assessments: • Access, interpret and apply technical information • Determine/satisfy customer needs • Apply relevant selling techniques to satisfy customer needs • Apply customer contact skills to develop professional relations with customers • Use relevant consumer legislation to ensure correct customer handling Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 2 1 1 2 1

Automotive Industry RS&R AUR42246A Package parts/components/ materials


AUR42246A PACKAGE PARTS/COMPONENTS/ MATERIALS UNIT DESCRIPTOR: This unit identifies the competence required to determine the

appropriate packaging and processing methods for various component parts and materials.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR42246A.1 Determine packaging requirements.

AUR42246A.1.1 Determining packaging requirements is completed without causing damage to any machinery or equipment. AUR42246A.1.2 Safety or special requirements are determined for packaging including legislative requirements. AUR42246A.1.3 Storage/transport requirements are determined to meet safety, legislative requirements. AUR42246A.1.4 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR42246A.2 Perform packaging procedures.

AUR42246A.2.1 Packaging is completed without causing damage to any machinery or equipment. AUR42246A.2.2 Appropriate packaging methods are used, ensuring competency element is performed using approved methods and equipment in accordance with manufacturer/enterprise policies and procedures. AUR42246A.2.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR42246A.3 Label packaged items.

AUR42246A.3.1 Packaging is labelled without causing damage to any machinery or equipment. AUR42246A.3.2 Labels, identification stickers are attached and describe accurately content of package, and warnings and handling requirements are placed in appropriate location. AUR42246A.3.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Administration, sales, spare parts

AUR42246A Package parts/components/ materials Automotive Industry RS&R


Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • relevant packaging equipment, relevant packaging materials, pallets, crates, boxes, labels,

tapes, tags Methods include: • manual, machine-operated Methods should be applied under normal operating conditions. Specific requirements: • Relevant items for packaging EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • relevant packaging methods • hazard identification procedures • safe working practices • component protection methods Underpinning knowledge: • Relevant packaging methods • Hazard identification and procedures • Labelling requirements and procedures • Safe working practices • Recording requirements and procedures • Component protection methods • Manual handling techniques • Personal safety requirements Practical assessments: • Access, interpret and apply operational information • Apply relevant packaging methods • Use relevant tools and equipment • Apply relevant hazard procedures • Maintain customer records • Maintain company/enterprise records • Apply personal safety requirements • Apply manual handling techniques

Automotive Industry RS&R AUR42246A Package parts/components/ materials


Key Competencies: Collect, analyse and organise information Plan and organise activities Work with others and in teams Solve problems

Level 1 1 1 1

Automotive Industry RS&R AUR42369A Wholesale used motor vehicle stock


AUR42369A WHOLESALE USED MOTOR VEHICLE STOCK UNIT DESCRIPTOR: This unit identifies the competence required to research

organisation records and people to assist with the decision making process to wholesale used vehicle stock. Wholesale used vehicle stock determined as surpluses.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR42369A.1 Canvass dealership personnel to assist with deciding which vehicles to wholesale.

AUR42369A.1.1 Procedures for collecting relevant data are established. AUR42369A.1.2 Information is collected and recorded as necessary. AUR42369A.1.3 Collected information is compared with that from different sources.

AUR42369A.2 Check stock records to determine stock surpluses and/or wholesaling requirements.

AUR42369A.2.1 Procedures for collecting relevant data are established. AUR42369A.2.2 Information is collected and recorded as necessary. AUR42369A.2.3 Collected information is compared with that from different sources. AUR42369A.2.4 Surpluses are determined in preparation of wholesaling used vehicle stock.

AUR42369A.3 Wholesale used vehicle stock.

AUR42369A.3.1 Potential buyers of surplus used vehicle stock requirements are located. AUR42369A.3.2 A satisfactory selling/purchase priceis negotiated. AUR42369A.3.3 Surplus used vehicle stock is wholesaled, ensuring compliance with relevant legislative and/or statutory requirements. AUR42369A.3.4 Organisation records are updated to reflect wholesale used vehicle stock holding.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales stream

AUR42369A Wholesale used motor vehicle stock Automotive Industry RS&R


Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • computer hardware/software, calculators, general office equipment • enterprise specific records, newspapers, magazines, stock records, statutory requirements,

industry pricing guides Methods include: • oral communication, written communication • checking records and comparing • determining requirements Methods should be applied under normal operating conditions. Specific requirements: • Manual and/or computer records EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • effective communication in the workplace • maintenance of workplace records • assessing this unit after competency has been assessed in unit aur70314a Underpinning knowledge: • The communication/negotiation process and the pitfalls perceived in face-to-face

communication • Workplace records and how to maintain them • Oral communication and the English language • Written communication • Researching and comparison/analytical skills Practical assessments: • Maintain relevant workplace records • Convey information both orally and in writing, in English • Prepare reports on used vehicle stock to be wholesaled • Access, interpret and apply information to assist with determining stock to be wholesaled • Research records/people to assist with the decision making process • Wholesale used motor vehicle stock as required

Automotive Industry RS&R AUR42369A Wholesale used motor vehicle stock


Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 1 1 2 1

Automotive Industry RS&R AUR42403A Apply legal requirements relating to automotive sales


AUR42403A APPLY LEGAL REQUIREMENTS RELATING TO

AUTOMOTIVE SALES UNIT DESCRIPTOR: This unit identifies the competence required to access, interpret and

apply legal requirements, relating to sale of automotive parts and components.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR42403A.1 Apply relevant legal requirements for the sale of automotive parts/components.

AUR42403A.1.1 Relevant legal requirements for the sale of automotive parts/components are identified and accessed where necessary. AUR42403A.1.2 Automotive parts/components are sold in accordance with relevant legal requirements. AUR42403A.1.3 Customer transaction is handled according to relevant consumer legislation.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice • consumer protection legislation OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • relevant equipment and materials to complete the task including parts and components • relevant legal documents, training videos, relevant enterprise documentation • Trade Practices/Fair Trading legislation • consumer protection documentation • enterprise policies and procedures Methods include: • advising customers on components/parts – resolving problems • removing components from vehicles • advising customers on warranties/replacements • dealing with customers in a courteous friendly manner Methods should be applied under normal operating conditions.

AUR42403A Apply legal requirements relating to automotive sales Automotive Industry RS&R




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating relevant information • safe working practices • applying relevant legal requirements when selling parts/components Underpinning knowledge: • Legal requirements for selling parts/components • Equipment/material safety requirements • Consumer legislation • Industry codes of practice Practical assessments: • Access, interpret and apply legal information • Make recommendations to customers based on legal requirements • Apply consumer legislation to customer situations Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Use mathematical ideas and techniques Solve problems

Level 2 2 2 1 2

Automotive Industry RS&R AUR42538A Manage a sales territory


AUR42538A MANAGE A SALES TERRITORY UNIT DESCRIPTOR: This unit identifies the competence required to organise, manage

and control a pre-determined sales territory to promote organisation products and/or services to customers.

PRE-REQUISITES: AUR41303A Carry out sales procedures ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR42538A.1 Prospect territory to set up a client base.

AUR42538A.1.1 Client base is created in accordance with company policy and legislative requirements. AUR42538A.1.2 Prospecting methods are used according to industry approved procedures and legislative requirements.

AUR42538A.2 Promote products and/or services to clients.

AUR42538A.2.1 Promotion is achieved in accordance with company policy and legislative requirements. AUR42538A.2.2 Products/services are exposed to clients using business ethics and according to legislative requirements. AUR42538A.2.3 Products/services promotional material is supplied to clients, with necessary assistance provided by salesperson. AUR42538A.2.4 Client orders are processed according to organisational policies and procedures.

AUR42538A.3 Establish and maintain client records.

AUR42538A.3.1 Detailed records are produced to ensure continuity of service to clients. AUR42538A.3.2 Client detail cards, call log, weekly sales reports are processed as required. AUR42538A.3.3 Other necessary paperwork is processed to organisational policies and procedures. AUR42538A.3.4 Confidentiality is assured when dealing with all clients.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales streams

AUR42538A Manage a sales territory Automotive Industry RS&R


Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • pre-determined sales territory • product manuals, product brochures, microfiche including various product films/details,

mobile phone, 2 way radio, computer equipment, motor vehicle, organisation paperwork (including: customer receipts, interim credit forms, customer order pads etc.)

Methods include: • promotion of products/services • regular calls on clients (using weekly/monthly call log) • demonstrating products • keeping records of calls and business written • preparation of quotations for products/services • providing and setting up promotional displays • selecting sample products for sale to clients • selling products/services Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating operational information • organisational skills in relation to the management of the sale territory • assessing this unit after competency has been demonstrated in unit aur41303a. Underpinning knowledge: • Oral and written communication skills relevant to application • Details required to set up a customer “call log” • The full range of the organisations products/services • Recording requirements and maintenance procedures • Organisational skills in relation to a sales territory • Organisation policies and procedures for dealing with customers • Organisation policies for using motor vehicles

Automotive Industry RS&R AUR42538A Manage a sales territory


Practical assessments: • Set up a customer “call log” • Promote organisation products/services to customers • Prepare regular reports relating to the sales territory • Prepare various quotations as requested by customers • Seek out new business in the sales territory • Complete various paperwork, as per organisation policies Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems

Level 2 2 2 2 2

Automotive Industry RS&R AUR42621A Promote products and services


AUR42621A PROMOTE PRODUCTS AND SERVICES UNIT DESCRIPTOR: This unit identifies the competence required to promote and sell

products and services to current and potential customers, establish on-sell opportunities in a sales situation, and recommend complementary products or services to customers.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR42621A.1 Promote products and/or services to customers.

AUR42621A.1.1 Explanations/demonstrations, where applicable, are conducted professionally. AUR42621A.1.2 Product benefits and the relevance of the product to customer needs are highlighted during the demonstration. AUR76421.1.3 Selling techniques are employed based on accepted and appropriate industry standards, legal requirements and enterprise policy.

AUR42621A.2 Establish on-sell opportunities.

AUR42621A.2.1 Customer interest areas and needs are identified. AUR42621A.2.2 On-sell opportunities are assessed through knowledge of customer needs and interests, and enterprise products and services. AUR42621A.2.3 Explanations are aligned to customer interest areas and needs. AUR42621A.2.4 Customer needs for complementary products/services are determined. AUR42621A.2.5 Complementary products/services of benefit to the customer are identified. AUR42621A.2.6 Benefits of the product/service are discussed with the customer. AUR42621A.2.7 Cost estimates are prepared accurately, and are documented where appropriate.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams

AUR42621A Promote products and services Automotive Industry RS&R


Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise stationery, phone, merchandising kit, pricing policy Methods include: • promotion – planned sales presentation, territory management, account management • selling – face to face, telephone, direct mail, Internet Methods should be applied under normal operating conditions. Specific requirements: • Sales may include:

• individual customers • organisational customers • new products • second hand products

Professional explanations/demonstrations may include: • parts • products • services

Customer needs may include: • time limitations • cost limitations • value for money • quality of work/product • after-sales service Industry standards for selling products and services include those relating to: • fair trade • consumer protection • ethical behaviour • safety and health requirements • legislative requirements • Credit Act Complementary products/services may include: • accessories • additional service/repair work • additional vehicle features EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



Automotive Industry RS&R AUR42621A Promote products and services


Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • promoting products and services to customers and establishing on-selling opportunities Underpinning knowledge: • OH&S legislation • Oral and written communication skills relevant to application • Buyer behaviour • Selling procedures/techniques • Product and service promotional procedures relevant to application • Legislation/regulations/guidelines applicable to the industry sector • Advertising codes of practice Practical assessments: • Conduct oneself professionally in a manner appropriate to the situation and customer

needs • Demonstrate a range of products in a professional manner • Apply promotional sales techniques to a range of sales situations and customer needs Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 1 2 2 1 2

Automotive Industry RS&R AUR44155A Purchase parts/components/ materials


AUR44155A PURCHASE PARTS/COMPONENTS/ MATERIALS UNIT DESCRIPTOR: This unit identifies the competence required to determine

requirements and purchase parts, components and materials. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR44155A.1 Determine purchasing requirements.

AUR44155A.1.1 Customer demand/requirements are accessed and analysed. AUR44155A.1.2 Market trends are examined. AUR44155A.1.3 Existing enterprise stock levels are compared with turnover and estimated demand requirements. AUR44155A.1.4 Product line requirements are determined.

AUR44155A.2 Prepare purchase order/list.

AUR44155A.2.1 Purchase order/list is developed taking perceived customer needs and existing stock levels into account according to enterprise policies and procedures.

AUR44155A.3 Purchase parts/components/ materials.

AUR44155A.3.1 Supplier/vendor is informed of requirements and specifications. AUR44155A.3.2 Appropriate paper work/contracts are completed and exchanged in accordance with enterprise policies and procedures. AUR44155A.3.3 Records/files are maintained accurately using recognised industry/enterprise guidelines.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

AUR44155A Purchase parts/components/ materials Automotive Industry RS&R


Resources may include: • enterprise sales records • computers, files, Cardex, relevant stationery, fax, telephone Methods include: • determining stock requirements and purchasing parts, components and materials • analysing enterprise sales records, market trends and customer demand • audio, written, visual Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • determining and satisfying enterprise stock requirements • interpreting and communicating relevant information • operating relevant equipment • safe working practices • enterprise policies and procedures Underpinning knowledge: • Enterprise purchase/sales records system • Enterprise ordering procedures • Personal safety requirements • Equipment safety requirements • Relevant manufacturer/enterprise policies • Techniques to determine required stock levels Practical assessments: • Determine enterprise stock requirements • Order/purchase parts, components and materials • Access, interpret and apply relevant information • Use relevant equipment • Maintain relevant records • Apply relevant manufacturer/enterprise policies Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solving problems

Level 2 1 1 1 1 1

Automotive Industry RS&R AUR44230A Inspect and appraise used motor vehicles in preparation for purchase


AUR44230A INSPECT AND APPRAISE USED MOTOR

VEHICLES IN PREPARATION FOR PURCHASE UNIT DESCRIPTOR: This unit identifies the competence required to inspect and appraise

used motor vehicles and compare appraisals against perceived needs and pricing guides in preparation to purchase used motor vehicles.

PRE-REQUISITES: AUR38216A Determine used motor vehicle stock requirements ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR44230A.1 Carry out vehicle inspections.

AUR44230A.1.1 Vehicles are inspected and appraised as necessary. AUR44230A.1.2 Collected information is used to compare appraised vehicles against pricing guides.

AUR44230A.2 Value used motor vehicles.

AUR44230A.2.1 All collected information is used to value vehicle. AUR44230A.2.2 Vehicle is valued using organisation records in readiness to make buying offer.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Administration/Sales vehicle sales Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • computer hardware/software, calculators, general office equipment • enterprise specific records, industry pricing guides, newspapers, magazines, stock records,

statutory requirements Methods include: • physically checking/inspecting vehicles, recording results, checking against price guides Methods should be applied under normal operating conditions. Specific requirements: • Manual and/or computer records • Knowledge of operating principles of vehicle systems and/or components

AUR44230A Inspect and appraise used motor vehicles in preparation for purchase Automotive Industry RS&R




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • inspecting vehicles, to determine a purchase price • comparing information determined • assessing this unit after competency has been assessed in Unit AUR38216A Underpinning knowledge: • Market values and factors affecting used vehicle valuation • Industry records and how to maintain them • Vehicle inspection methods • Industry pricing guides • Vehicle supply/demand • Basic operating principles of motor vehicle systems/components including types and

models of vehicles • Used vehicle appraisal process Practical assessments: • Maintain relevant industry records • Access, interpret and apply technical information • Compare appraisals with pricing guides and value used vehicles • Carry out used vehicle inspections and appraisals Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 1 2 1 2 1

Automotive Industry RS&R AUR44355A Purchase used motor vehicles to supplement stock for sale


AUR44355A PURCHASE USED MOTOR VEHICLES TO

SUPPLEMENT STOCK FOR SALE UNIT DESCRIPTOR: This unit identifies the competence required to use appropriate

negotiating and purchasing skills necessary in the purchase of used motor vehicle stock.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR44355A.1 Negotiate used motor vehicles purchase price.

AUR44355A.1.1 Discuss appraisal with vehicle owner. AUR44355A.1.2 Negotiate a satisfactory purchase price using collected information/details.

AUR44355A.2 Purchase used motor vehicles.

AUR44355A.2.1 Purchase used motor vehicles. AUR44355A.2.2 Comply with relevant legislation and/or statutory requirements during the purchase process. AUR44355A.2.3 Update organisation records to reflect purchased used motor vehicles.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/sales stream Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • computer hardware/software, calculators, general office equipment • enterprise specific records, appraisal forms, industry pricing guides, newspapers,

magazines, stock records, statutory requirements Methods include: • negotiating of purchase prices • completing relevant paperwork • carrying out vehicle security register checks • purchasing vehicles Methods should be applied under normal operating conditions.

AUR44355A Purchase used motor vehicles to supplement stock for sale Automotive Industry RS&R


Specific requirements: • Knowledge of market trends and vehicle selling prices EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • negotiating skills • buying skills • assessing this unit after competency has been assessed in units AUR38216A and

AUR44230A Underpinning knowledge: • Negotiating skills and techniques • Market trends and used vehicle sales prices relevant to the enterprise benefits • Industry legislation and paperwork requirements • Vehicle purchasing skills • Company stock policy • Sources of used vehicles • Used vehicles evaluation techniques Practical assessments: • Negotiate purchase prices of used motor vehicles • Prepare relevant paperwork for the purchase of used motor vehicles • Apply industry legislation when purchasing used motor vehicles • Purchase used motor vehicles Key Competencies: Communicate ideas and information Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 1 1 1

Automotive Industry RS&R AUR44455A Contract for external service provision


AUR44455A CONTRACT FOR EXTERNAL SERVICE PROVISION

UNIT DESCRIPTOR: This unit identifies the competence required to apply customer

service, business and technical expertise for contracting out of service provision.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR44455A.1 Evaluate unit to identify required work.

AUR44455A.1.1 Evaluating the unit to identify required work is completed without causing damage to any component or system. AUR44455A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR44455A.1.3 Customer(s) requirements for use are identified and confirmed. AUR44455A.1.4 Unit is evaluated for usefulness for purpose, safe operation and cost-effective operation. AUR44455A.1.5 Range of feasible options are identified and proposals formulated, costed and documented in a report. AUR44455A.1.6 Sources of repair/refurbishment are identified, confirming costs and time requirements. AUR44455A.1.7 Report is explained to customer, identifying implications of options proposed for unit use.

AUR44455A.2 Establish need for outsourcing.

AUR44455A.2.1 Enterprise capacity to deliver services to meet customer specifications is identified. AUR44455A.2.2 Suitable contractors are identified and availability determined. AUR44455A.2.3 Costs of services are negotiated and agreed with contractor. AUR44455A.2.4 Customer release for required work is obtained. AUR44455A.2.5 Contract arrangements are documented to show how quality standards for work are established.

AUR44455A Contract for external service provision Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR44455A.2 (continued) Establish need for outsourcing.

AUR44455A.2.6 Mechanisms for communication with customer and supplier are identified and implemented.

AUR44455A.3 Monitor outsourced services.

AUR44455A.3.1 Contractual arrangements are checked to ensure customer requirements will be met ensuring compliance with timelines and specifications. AUR44455A.3.2 Contact with customers is maintained to ensure that they are informed of project progress. AUR44455A.3.3 Contingency arrangements are organised to ensure that deadlines and specifications are met. AUR44455A.3.4 Contract records systems are maintained to workplace requirements. AUR44455A.3.5 Completed work is checked to ensure it meets the needs of customers and that handover of goods is in accordance with workplace requirements. AUR44455A.3.6 Contract arrangements with customer are completed. AUR44455A.3.6 All servicing/maintenance activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • office equipment

Automotive Industry RS&R AUR44455A Contract for external service provision


Methods include: • iInformation gathering, negotiation, liaison Methods should be applied under normal operating conditions. EVIDENCE GUIDE : Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • relevant information gathered • contract successfully completed Underpinning knowledge: • Enterprise requirements relating to contract service provision • Negotiation principles • Personal and equipment safety requirements • Procedures in the development of contingency arrangements • Work requirement evaluation procedures Practical assessments: • Acquire and access information • Complete a contract for service provision following enterprise procedures • Liaise with customer and service provider Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR45166A Repair faults in rotary cutting systems


AUR45166A REPAIR FAULTS IN ROTARY CUTTING

SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to rectify faults in

rotary cutting systems fitted to equipment such as tractors, rotary hoes, chippers, mulchers, rotary mowers, lawn-edgers and brushcutters, including the removal, repair/replacement, fitting and adjustment of components.

PRE-REQUISITES: AUR45170A Service rotary cutting systems ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45166A.1 Determine repair requirements.

AUR45166A.1.1 Customer’s requirements and equipment specifications are checked, following workplace procedures. AUR45166A.1.2 Rotary cutting system is tested, faults are identified through sight, feel and listening tests and recorded.

AUR45166A.2 Plan the repair procedure.

AUR45166A.2.1 Repair procedure is planned, costed and discussed with the customer. AUR45166A.2.2 Implications of the repair, including technical and regulatory requirements and replacement parts needed are explained to the customer. AUR45166A.2.3 Appropriate customer release to proceed with repair is obtained. AUR45166A.2.4 Repair sequence is planned and availability of required tools and equipment is determined. AUR45166A 2.5 Availability of replacement parts, qualified repair staff or sub-contractors and facilities is determined. AUR45166A.2.1 Repair procedure is planned, costed and discussed with the customer.

AUR45166A.3 Remove components, rectify faults and fit components.

AUR45166A.3.1 Tools and equipment are selected to meet job requirements and checked to ensure they are in good working order. AUR45166A.3.2 Components are removed as required for repair procedure. AUR45166A.3.3 Unusable components are discarded, reusable and repairable components are retained, following workplace procedures.

AUR45166A Repair faults in rotary cutting systems Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45166A.3 (continued) Remove components, rectify faults and fit components.

AUR45166A.3.4 Repair procedure is followed and work checked at designated points to determine serviceability of sub-assemblies and conformity to specifications. AUR45166A.3.5 Reusable, repaired and replacement parts are fitted in accordance with the repair procedure.

AUR45166A.4 Check repaired rotary cutting system for normal operation.

AUR45166A.4.1 Repaired rotary cutting system is operated through full operating range. AUR45166A.4.2 Operation is checked against equipment specifications and customer’s requirements. AUR45166A.4.3 Adjustments, fluid levels and alignments are checked. AUR45166A.4.4 Workplace records are updated, including customer file, accounts, follow-up notices and relevant warranty information.

AUR45166A.5 Return repaired rotary cutting system to customer service.

AUR45166A.5.1 Customer report is provided which includes all relevant information on repairs and replacements. AUR45166A.5.2 Follow-up adjustments, use and care of equipment and warranty requirements are explained to the customer. AUR45166A.5.3 Customer’s concerns are addressed with courtesy.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor Power Equipment

Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • Industry/Workplace Codes of Practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

Automotive Industry RS&R AUR45166A Repair faults in rotary cutting systems


Resources may include: • general workshop equipment • equipment fitted with a rotary cutting system • rotary cutting system components • area and equipment for safe testing of rotary cutting systems • personal protective equipment • rotary cutting systems fitted to tractors, rotary hoes, chippers, mulchers, rotary mowers

lawn-edgers, brushcutters • equipment/floor stands, jacks • air and electric tools • exhaust gas extraction system • lifting equipment Methods include: • removing, fitting and checking components of rotary cutting systems • checking, testing, identifying, reporting and rectifying faults in rotary cutting systems Methods should be applied under normal operating conditions. Specific requirements: • Identifying and rectifying faults in rotary cutting systems fitted to tractors, rotary hoes,

chippers, mulchers, rotary mowers, lawn-edgers and brushcutters Other variables may include: • tungsten, diamond-tipped cutting edges • steel/polymer blades and discs • impact and overload protection equipment • height adjustment mechanisms • electric motors, petrol engines • customers who are owner/operators of small businesses such as a home lawn and garden

maintenance service and who do not have substitute equipment may be offered a replacement unit while their rotary cutting system is being serviced.



• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • repairing/replacing, fitting and adjusting components in accordance with specifications

and workplace procedures • ensuring serviceable operation of sub-assemblies • checking adjustments, fluid levels and alignments of repaired rotary cutting systems

AUR45166A Repair faults in rotary cutting systems Automotive Industry RS&R


Underpinning knowledge: • The relationship of a rotary cutting system to the power unit, drive, safety and adjustment

systems, overload protection device of the equipment • Mechanical and hydraulic principles relevant to rotary cutting systems • Classifications of rotary cutting systems and components • Types of lubricants, methods of lubrication • Materials used in rotary cutting system components • Procedures for removing and fitting components and sub-assemblies • Types and causes of faults in rotary cutting systems • Methods of rectifying faults • Relevant safety precautions Practical assessments: • Interpret equipment specifications • Identify repair requirements • Conduct sight, feel and listening tests • Use removing, fitting and adjusting tools and equipment • Use repair tools and equipment • Select and apply lubricants • Prepare repair reports • Communicate with customers orally and in writing • Maintain workplace records Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR45170A Service rotary cutting systems


AUR45170A SERVICE ROTARY CUTTING SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to service rotary

cutting systems fitted to equipment such as tractors, rotary hoes, chippers, mulchers, rotary mowers, lawn-edgers and brushcutters.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45170A.1 Determine service requirements for the rotary cutting system.

AUR45170A.1.1 Customer’s requirements are checked, and the intended use of the equipment is confirmed with the customer. AUR45170A.1.2 The rotary cutting system is inspected and operated and the appropriate service options identified through sight, feel and listening tests. AUR45170A.1.3 An estimate of cost and time/date of completed service is communicated to the customer and clearance to proceed is obtained.

AUR45170A.2 Service the rotary cutting system.

AUR45170A.2.1 The equipment manufacturer/supplier service specifications and recommendations are accessed and checked. AUR45170A.2.2 Additional personnel/sub-contractors required to assist in the service procedure are identified. AUR45170A.2.3 Service is carried out in accordance with specifications and the customer’s requirements. AUR45170A.2.4 Rotary cutting system components are sharpened to provide effective cutting edges. AUR45170A 2.5 Adjustments and alignments are checked and the rotary cutting system tested under operating conditions. AUR45170A.2.6 Workplace records are updated and the customer invoice/report which includes all relevant service information is prepared.

AUR45170A.3 Return the rotary cutting system to customer service.

AUR45170A.3.1 The customer is advised of the service provided including any unexpected conditions encountered. AUR45170A.3.2 Normal operation of the serviced rotary cutting system is demonstrated to the customer in an appropriate test area. AUR45170A.3.3 Customer’s concerns are addressed with courtesy.

AUR45170A Service rotary cutting systems Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor Power Equipment Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • general workshop equipment • sharpening equipment • equipment fitted with a rotary cutting system • rotary cutting system components • area and equipment for safe testing of rotary cutting systems • personal protective equipment • rotary cutting systems fitted to tractors, rotary hoes, chippers, mulchers, rotary mowers,

lawn-edgers, brushcutters • equipment/floor stands, jacks • air and electric tools • exhaust gas extraction system • lubrication, lifting and cleaning equipment • files, grindstones, sharpening jigs, specialised sharpening equipment • hard-facing equipment Methods include: • sharpening, grinding, filing, adjusting and testing rotary cutting system components • adjusting, aligning, lubricating and testing rotary cutting systems Methods should be applied under normal operating conditions. Specific requirements: • Servicing rotary cutting systems fitted to tractors, rotary hoes, chippers, mulchers, rotary Other variables may include: • tungsten, diamond-tipped cutting edges • steel/polymer blades and discs • impact and overload protection equipment • height adjustment mechanisms • customers who are owner/operators of small businesses such as a home lawn and garden

maintenance service and who do not have substitute equipment may be offered a replacement unit while their rotary cutting system is being serviced




Automotive Industry RS&R AUR45170A Service rotary cutting systems


Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • servicing rotary cutting systems in conformity with specified service and safety

requirements • sharpening rotary cutting system components to provide effective cutting surfaces Underpinning knowledge: • The relationship of a rotary cutting system to the power unit, drive, safety and adjustment

systems, overload protection device of the equipment • Mechanical and hydraulic principles relevant to rotary cutting systems • Classifications of rotary cutting systems and components • Types of servicing/sharpening tools and equipment • Types of lubricants, methods of lubrication • Materials used in rotary cutting system components • Relevant safety precautions Practical assessments: • Assess, interpret and apply service information • Identify service requirements • Conduct sight, feel and listening tests • Select and apply lubricants • Use relevant service tools and equipment • Use files, grinders, specialised sharpening equipment • Provide customer service • Prepare service reports • Communicate with customers orally and in writing • Maintain workplace records Key Competencies. Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR45266A Repair faults in drum cutting systems


AUR45266A REPAIR FAULTS IN DRUM CUTTING SYSTEMS

UNIT DESCRIPTOR: This unit identifies the competence required to rectify faults in

drum cutting systems fitted to equipment such as gang mowers, chippers and mulchers, self-propelled, hand-operated, electric-powered and petrol-engined drum mowers, including the removal, repair/replacement, fitting and adjustment of components.

PRE-REQUISITES: AUR45270A Service drum cutting systems ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45266A.1 Determine repair requirements.

AUR45266A.1.1 Customer’s requirements and equipment specifications are checked, following workplace procedures. AUR45266A.1.2 Drum cutting system is tested, faults are identified through sight, feel and listening tests and recorded.


AUR45266A.2.1 Repair procedure is planned, costed and discussed with the customer. AUR45266A.2.2 Implications of the repair, including technical and regulatory requirements and replacement parts needed are explained to the customer. AUR45266A.2.3 Appropriate customer release to proceed with repair is obtained. AUR45266A.2.4 Repair sequence is planned and availability of required tools and equipment is determined. AUR45266A 2.5 Availability of replacement parts, qualified repair staff or sub-contractors and facilities is determined.


AUR45266A.3.1 Tools and equipment are selected to meet job requirements and checked to ensure they are in good working order. AUR45266A.3.2 Components are removed as required for repair procedure. AUR45266A.3.3 Unusable components are discarded, reusable and repairable components are retained, following workplace procedures.

AUR45266A Repair faults in drum cutting systems Automotive Industry RS&R



AUR45266A.3.4 Repair procedure is followed and work checked at designated points to determine serviceability of sub-assemblies and conformity to specifications. AUR45266A.3.5 Reusable, repaired and replacement parts are fitted in accordance with the repair procedure.

AUR45266A.4 Check repaired drum cutting system for normal operation.

AUR45266A.4.1 Repaired drum cutting system is operated through full operating range. AUR45266A.4.2 Operation is checked against equipment specifications and customer’s requirements. AUR45266A.4.3 Adjustments, fluid levels and alignments are checked. AUR45266A.4.4 Workplace records are updated, including customer’s file, accounts, follow-up notices and relevant warranty information.

AUR45266A.5 Return repaired drum cutting system to customer service.


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor Power Equipment Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

Automotive Industry RS&R AUR45266A Repair faults in drum cutting systems


Resources may include: • general workshop equipment • equipment fitted with a drum cutting system • drum cutting system components • area and equipment for safe testing of drum cutting systems • personal protective equipment • drum cutting systems fitted to gang mowers, chippers and mulchers, self-propelled,

hand-operated, electric-powered and petrol-engined drum mowers • equipment/floor stands, jacks • air and electric tools • exhaust gas extraction system • lubrication, welding, lifting and pressing equipment Methods include: • removing, fitting and checking components of drum cutting systems • checking, testing, identifying, reporting and rectifying faults in drum cutting systems Methods should be applied under normal operating conditions. Specific requirements: • identifying and rectifying faults in drum cutting systems fitted to gang mowers, chippers

and mulchers, self-propelled, hand-operated, electric-powered and petrol-engined drum mowers

Other variables may include: • electric motors, petrol engines • impact and overload protection equipment • height adjustment mechanisms • drum cutter may incorporate other types of cutters EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



and workplace procedures • ensuring serviceable operation of sub-assemblies • checking adjustments and alignments of repaired drum cutting systems Underpinning knowledge: • The relationship of a drum cutting system to the power unit, drive, safety and adjustment

systems, overload protection device of the equipment • Mechanical principles relevant to drum cutting systems • Classifications of drum cutting systems and components • Types of lubricants, methods of lubrication • Materials used in drum cutting system components • Procedures for removing and fitting components and sub-assemblies • Types and causes of faults in drum cutting systems • Methods of rectifying faults • Relevant safety precautions

AUR45266A Repair faults in drum cutting systems Automotive Industry RS&R


Practical assessments: • Interpret equipment specifications • Identify repair requirements • Conduct sight, feel and listening tests • Use removing, fitting and adjusting tools and equipment • Use repair tools and equipment • Select and apply lubricants • Prepare repair reports • Communicate with customers orally and in writing • Maintain workplace records Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR45270A Service drum cutting systems


AUR45270A SERVICE DRUM CUTTING SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to service drum

cutting systems fitted to equipment such as gang-mowers, self-propelled, hand-operated, electric-powered and petrol-engined drum mowers, chippers and mulchers.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45270A.1 Determine service requirements for the drum cutting system.

AUR45270A.1.1 Customer requirements are checked, and the intended use of the equipment is confirmed with the customer. AUR45270A.1.2 The drum cutting system is inspected and operated and the appropriate service options identified through sight, feel and listening tests. AUR45270A.1.3 An estimate of cost and time/date of completed service is communicated to the customer and clearance to proceed is obtained.

AUR45270A.2 Service the drum cutting system.

AUR45270A.2.1 The equipment manufacturer/supplier service specifications and recommendations are accessed and checked. AUR45270A.2.2 Additional personnel/sub-contractors required to assist in the service procedure are identified. AUR45270A.2.3 Service is carried out in accordance with specifications and the customer requirements. AUR45270A.2.4 Drum cutting system components are sharpened to provide effective cutting edges. AUR45270A 2.5 Adjustments and alignments are checked and the drum cutting system tested under operating conditions. AUR45270A.2.6 Workplace records are updated and the customer invoice/report which includes all relevant service information is prepared.

AUR45270A.3 Return the drum cutting system to customer service.

AUR45270A.3.1 The customer is advised of the service provided including any unexpected conditions encountered. AUR45270A.3.2 Normal operation of the serviced drum cutting system is demonstrated to the customer in an appropriate test area. AUR45270A.3.3 Customer concerns are addressed with courtesy.

AUR45270A Service drum cutting systems Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor Power Equipment Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • general workshop equipment • sharpening equipment • equipment fitted with a drum cutting system • drum cutting system components • area and equipment for safe testing of drum cutting systems • personal protective equipment • drum cutting systems fitted to gang mowers, self-propelled, hand-operated, electric-

powered and petrol-engined drum mowers, chippers and mulchers • equipment/floor stands, jacks • air and electric tools • exhaust gas extraction system • lubrication, lifting and cleaning equipment • specialised precision grinders Methods include: • sharpening, grinding, adjusting and testing drum cutting system components • adjusting, aligning, lubricating and testing drum cutting systems Methods should be applied under normal operating conditions. Specific requirements: • Servicing drum cutting systems fitted to gang mowers, self-propelled, hand-operated,

electric-powered and petrol-engined drum mowers, chippers and mulchers Other variables may include: • tungsten, diamond-tipped cutting edges • height adjustment mechanisms • drum cutter may incorporate other types of cutters EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



Automotive Industry RS&R AUR45270A Service drum cutting systems


Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • servicing drum cutting systems in conformity with specified service and safety

requirements • sharpening and adjusting drum cutting systems to provide effective cutting surfaces Underpinning knowledge: • The relationship of a drum cutting system to the power unit, drive, safety and adjustment

systems, overload protection device of the equipment • Mechanical principles relevant to drum cutting systems • Classifications of drum cutting systems and components • Types of servicing/sharpening tools and equipment • Types of lubricants, methods of lubrication • Materials used in drum cutting system components • Relevant safety precautions Practical assessments: • Assess, interpret and apply service information • Identify service requirements • Conduct sight, feel and listening tests • Select and apply lubricants • Use relevant service tools and equipment • Use specialised grinders and sharpening equipment • Provide customer service • Prepare service reports • Communicate with customers orally and in writing • Maintain workplace records Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR45366A Repair faults in chain cutting systems


AUR45366A REPAIR FAULTS IN CHAIN CUTTING SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to rectify faults in

chain cutting systems fitted to chainsaws and trenchers. PRE-REQUISITES: AUR45370A Service chain cutting systems

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45366A.1 Determine repair requirements.

AUR45366A.1.1 Customer’s requirements and equipment specifications are checked, following workplace procedures. AUR45366A.1.2 Chain cutting system is tested, faults are identified through sight, feel and listening tests and recorded.




AUR45366A.3.1 Tools and equipment are selected to meet job requirements and checked to ensure they are in good working order. AUR45366A.3.2 Components are removed as required for repair procedure. AUR45366A.3.3 Unusable components are discarded, reusable and repairable components are retained, following workplace procedures. AUR45366A.3.4 Repair procedure is followed and work checked at designated points to determine serviceability of sub-assemblies and conformity to specifications.

AUR45366A Repair faults in chain cutting systems Automotive Industry RS&R



AUR45366A.3.5 Reusable, repaired and replacement parts are fitted in accordance with the repair procedure.

AUR45366A.4 Check repaired chain cutting system for normal operation.

AUR45366A.4.1 Repaired chain cutting system is operated through full operating range. AUR45366A.4.2 Operation is checked against equipment specifications and customer’s requirements. AUR45366A.4.3 Adjustments, fluid levels and alignments are checked. AUR45366A.4.4 Workplace records are updated, including customer’s file, accounts, follow-up notices and relevant warranty information.

AUR45366A.5 Return repaired chain cutting system to customer service.


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor Power Equipment Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • general workshop equipment • sharpening equipment • equipment fitted with a chain cutting system • area and equipment for safe testing of chain cutting systems • personal protective equipment • chain cutting system components fitted to chainsaws and trenchers • equipment stands • air tools

Automotive Industry RS&R AUR45366A Repair faults in chain cutting systems


• grinders • chain breaking and riveting equipment • exhaust gas extraction system • lubrication, welding, lifting and pressing equipment Methods include: • removing, fitting and checking components of chain cutting systems • checking, testing, identifying, reporting and rectifying faults in chain cutting systems Methods should be applied under normal operating conditions. Specific requirements: • Identifying and rectifying faults in chain cutting systems fitted to chainsaws and trenchers Other variables may include: • nickel alloy and chrome-plated cutters • replaceable sprocket nose or stellite-tipped bar • impact and overload protection • safety brake • manual and automatic lubrication • tension adjustment • electric motor and petrol engines EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



and workplace procedures • ensuring serviceable operation of sub-assemblies • checking adjustments and alignments of repaired chain cutting systems Underpinning knowledge: • The relationship of a chain cutting system to the power unit, drive, safety and adjustment

systems, overload protection device of the equipment • Mechanical principles relevant to chain cutting systems • Classifications of chain cutting systems and components • Types of lubricants, methods of lubrication • Materials used in chain cutting system components • Procedures for removing and fitting components and sub-assemblies • Types and causes of faults in chain cutting systems • Methods of rectifying faults • Relevant safety precautions

AUR45366A Repair faults in chain cutting systems Automotive Industry RS&R



Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR45370A Service chain cutting systems


AUR45370A SERVICE CHAIN CUTTING SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to service chain

cutting systems fitted to chainsaws and trenchers. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45370A.1 Determine service requirements for the chain cutting system.

AUR45370A.1.1 Customer’s requirements are checked, and the intended use of the equipment is confirmed with the customer. AUR45370A.1.2 The chain cutting system is inspected and operated and the appropriate service options identified through sight, feel and listening tests. AUR45370A.1.3 An estimate of cost and time/date of completed service is communicated to the customer and clearance to proceed is obtained.

AUR45370A.2 Service the chain cutting system.

AUR45370A.2.1 The equipment manufacturer/supplier service specifications and recommendations are accessed and checked. AUR45370A.2.2 Additional personnel/sub-contractors required to assist in the service procedure are identified. AUR45370A.2.3 Service is carried out in accordance with specifications and the customer’s requirements. AUR45370A.2.4 Chain cutting system components are sharpened to provide effective cutting edges. AUR45370A 2.5 Adjustments and alignments are checked and the chain cutting system tested under operating conditions. AUR45370A.2.6 Workplace records are updated and the customer invoice/report which includes all relevant service information is prepared.

AUR45370A.3 Return the chain cutting system to customer service.

AUR45370A.3.1 The customer is advised of the service provided including any unexpected conditions encountered. AUR45370A.3.2 Normal operation of the serviced chain cutting system is demonstrated to the customer in an appropriate test area. AUR45370A.3.3 Customer concerns are addressed with courtesy.

AUR45370A Service chain cutting systems Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor Power Equipment

Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • general workshop equipment • sharpening equipment • equipment fitted with a chain cutting system • area and equipment for safe testing of chain cutting systems • personal protective equipment • chain cutting system components fitted to chainsaws and trenchers • equipment stands • air tools • grinders • chain breaking and riveting equipment • exhaust gas extraction system • lubrication, lifting and cleaning equipment Methods include: • sharpening, grinding, adjusting and testing chain cutting system components • adjusting, aligning, lubricating and testing chain cutting systems Methods should be applied under normal operating conditions. Specific requirements: • Servicing chain cutting systems fitted to chainsaws and trenchers Other variables may include: • nickel alloy and chrome-plated cutters • replaceable sprocket nose or stellite-tipped bar • impact and overload protection • safety brake • manual and automatic lubrication • tension adjustment • electric motor and petrol engines EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



Automotive Industry RS&R AUR45370A Service chain cutting systems


Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • servicing chain cutting systems in conformity with specified service and safety

requirements • sharpening and adjusting chain cutting systems to provide effective cutting surfaces Underpinning knowledge: • The relationship of a chain cutting system to the power unit, drive, safety and adjustment

systems, overload protection device of the equipment • Mechanical and hydraulic principles relevant to chain cutting systems • Classifications of chain cutting systems and components • Types of servicing/sharpening tools and equipment • Types of lubricants, methods of lubrication • Materials used in chain cutting system components • Relevant safety precautions Practical assessments: • Assess, interpret and apply service information • Identify service requirements • Conduct sight, feel and listening tests • Select and apply lubricants • Use relevant service tools and equipment • Use specialised grinders and sharpening equipment • Provide customer service • Prepare service reports • Communicate with customers orally and in writing • Maintain workplace records Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR45465A Remove, fit and adjust line trimming system components


AUR45465A REMOVE, FIT AND ADJUST LINE TRIMMING

SYSTEM COMPONENTS UNIT DESCRIPTOR: This unit identifies the competence required to remove, fit and

adjust line trimming system components fitted to brush cutters and lawn edgers.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45465A.1 Determine customer requirements.

AUR45465A.1.1 Customer requirements and equipment specifications are checked, following workplace procedures. AUR45465A.1.2 Customer is advised of implications and costs. AUR45465A.1.3 Availability of line trimming system components, equipment, facilities and qualified personnel is determined. AUR45465A.1.4 Appropriate customer release to proceed with repair is obtained. AUR45465A.1.5 Line trimming system components are checked for suitability of purpose.

AUR45465A.2 Remove and fit line trimming system components.

AUR45465A 2.1 Task sequence is planned to include testing and checking processes. AUR45465A.2.2 Tools are selected to meet job requirements and checked to ensure they are in good working order. AUR45465A.2.3 Components are removed as planned and work checked at designated points. AUR45465A.2.4 Components are fitted and adjusted to line trimming system specifications and customer requirements. AUR45465A.2.5 The line trimming system is operated through full operating range and operation checked against specifications and customer needs.

AUR45465A.3 Return line trimming system to customer service.

AUR45465A.3.1 Workplace records are completed, including relevant warranty information. AUR45465A.3.2 Customer report is provided which includes all relevant information on replacements.

AUR45465A Remove, fit and adjust line trimming system components Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45465A.3 (continued) Return line trimming system to customer service.

AUR45465A.3.3 Use and care of equipment and warranty requirements are explained to the customer. AUR45465A.3.4 Customer concerns are addressed with courtesy.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied:

• Outdoor Power Equipment Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • general workshop equipment • equipment fitted with a line trimming system • area and equipment for safe testing of line trimming systems • personal protective equipment • line trimming system components • equipment stands • air tools • exhaust gas extraction system Methods include: • removing, fitting, adjusting, testing and checking components Methods should be applied under normal operating conditions. Specific requirements: • Removing, fitting and adjusting line trimming components fitted to brush cutters and lawn

edgers Other variables may include: • impact and overload protection • automatic and manual line adjustment • a range of line sizes and types • protective shields • electric motor and petrol engines EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



Automotive Industry RS&R AUR45465A Remove, fit and adjust line trimming system components


Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • removing, fitting and adjusting components in accordance with specifications and

workplace procedures • checking adjustments and alignments of line trimming systems Underpinning knowledge: • The relationship of a line trimming system to the power unit, drive, safety, adjustment and

overload protection devices of the equipment • Mechanical principles relevant to line trimming systems • Classifications of line trimming systems and components • Materials used in line trimming systems • Procedures for removing and fitting components and sub-assemblies • Relevant safety precautions Practical assessments: • Interpret equipment specifications • Use removing, fitting and adjusting tools and equipment • Communicate with customers • Maintain workplace records Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR45566A Repair faults in post boring systems


AUR45566A REPAIR FAULTS IN POST BORING SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to rectify faults in post

boring systems including those attached to chainsaws. PRE-REQUISITES: AUR45570A Service post boring systems ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45566A.1 Determine repair requirements.

AUR45566A.1.1 Customer’s requirements and equipment specifications are checked, following workplace procedures. AUR45566A.1.2 Post boring system is tested, faults are identified through sight, feel and listening tests and recorded.





AUR45566A Repair faults in post boring systems Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45566A.3 Remove components, rectify faults and fit components.


AUR45566A.4 Check repaired post boring system for normal operation.

AUR45566A.4.1 Repaired post boring system is operated through full operating range. AUR45566A.4.2 Operation is checked against equipment specifications and customer’s requirements. AUR45566A.4.3 Adjustments, fluid levels and alignments are checked. AUR45566A.4.4 Workplace records are updated, including customer file, accounts, follow-up notices and relevant warranty information.

AUR45566A.5 Return repaired post boring system to customer service.

AUR45566A.5.1 Customer report, which includes all relevant information on repairs and replacements, is provided. AUR45566A.5.2 Follow-up adjustments, use and care of equipment and warranty requirements are explained to the customer. AUR45566A.5.3 Customer’s concerns are addressed with courtesy.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor Power Equipment Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • general workshop equipment • equipment fitted with a post boring system • area and equipment for safe testing of post boring systems • personal protective equipment • post boring system components • equipment stands • air tools

Automotive Industry RS&R AUR45566A Repair faults in post boring systems


• Grinders • Exhaust gas extraction system • Lubrication, welding and pressing equipment Methods include: • removing, fitting and checking components of post boring systems • checking, testing, identifying, reporting and rectifying faults in post boring systems Methods should be applied under normal operating conditions. Specific requirements: • Identifying and rectifying faults in post boring systems including those attached to

chainsaws Other variables may include: • tungsten, diamond-tipped and steel augers • impact and overload protection • automatic and manual reversing • boring system adjustment • electric motor and petrol engines EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



and workplace procedures • ensuring serviceable operation of sub-assemblies • checking adjustments and alignments of repaired post boring systems Underpinning knowledge: • The relationship of a post boring system to the power unit, drive, safety, reversing and

adjustment systems, overload protection device of the equipment • Mechanical principles relevant to post boring systems • Classifications of post boring systems and components • Types of lubricants, methods of lubrication • Materials used in post boring system components • Procedures for removing and fitting components and sub-assemblies • Types and causes of faults in post boring systems • Methods of rectifying faults • Relevant safety precautions Practical assessments: • Interpret equipment specifications • Identify repair requirements • Conduct sight, feel and listening tests • Use removing, fitting and adjusting tools and equipment • Use repair tools and equipment • Select and apply lubricants • Prepare repair reports • Communicate with customers orally and in writing • Maintain workplace records

AUR45566A Repair faults in post boring systems Automotive Industry RS&R



Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR45570A Service post boring systems


AUR45570A SERVICE POST BORING SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to service post boring

systems, including those attached to chainsaws. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45570A.1 Determine service requirements for the post boring system.

AUR45570A.1.1 Customer’s requirements are checked, and the intended use of the equipment is confirmed with the customer. AUR45570A.1.2 The post boring system is inspected and operated and the appropriate service options identified through sight, feel and listening tests. AUR45570A.1.3 An estimate of cost and time/date of completed service is communicated to the customer and clearance to proceed is obtained.

AUR45570A.2 Service the post boring system.

AUR45570A.2.1 The equipment manufacturer/supplier service specifications and recommendations are accessed and checked. AUR45570A.2.2 Additional personnel/sub-contractors required to assist in the service procedure are identified. AUR45570A.2.3 Service is carried out in accordance with specifications and the customer requirements. AUR45570A.2.4 Post boring system components are sharpened to provide effective cutting edges. AUR45570A 2.5 Adjustments and alignments are checked and the post boring system tested under operating conditions. AUR45570A.2.6 Workplace records are updated and the customer invoice/report, which includes all relevant service information is prepared.

AUR45570A.3 Return the post boring system to customer service.

AUR45570A.3.1 The customer is advised of the service provided including any unexpected conditions encountered. AUR45570A.3.2 Normal operation of the serviced post boring system is demonstrated to the customer in an appropriate test area. AUR45570A.3.3 Customer’s concerns are addressed with courtesy.

AUR45570A Service post boring systems Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor Power Equipment Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OHS legislation • Award provisions Resources may include: • general workshop equipment • equipment fitted with a post boring system • area and equipment for safe testing of post boring systems • personal protective equipment • post boring system components • equipment stands • air tools • grinders • exhaust gas extraction system • lubrication, lifting and cleaning equipment Methods include: • sharpening, grinding, adjusting and testing post boring system components • adjusting, aligning, lubricating and testing post boring systems Methods should be applied under normal operating conditions. Specific requirements: • Servicing post boring systems including those fitted to chainsaws Other variables may include: • tungsten, diamond-tipped and steel augers • impact and overload protection • automatic and manual reversing • boring system adjustment • electric motor and petrol engines EVIDENCE GUIDE : Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • servicing post boring systems in conformity with specified service and safety

requirements • sharpening and adjusting post boring systems to provide effective boring surfaces

Automotive Industry RS&R AUR45570A Service post boring systems


Underpinning knowledge: • The relationship of a post boring system to the power unit, drive, safety, reversing and

adjustment systems, overload protection device of the equipment • Mechanical principles relevant to post boring systems • Classifications of post boring systems and components • Types of servicing/sharpening tools and equipment • Types of lubricants, methods of lubrication • Materials used in post boring system components • Relevant safety precautions Practical assessments: • Assess, interpret and apply service information • Identify service requirements • Conduct sight, feel and listening tests • Select and apply lubricants • Use relevant service tools and equipment • Provide customer service • Prepare service reports • Communicate with customers orally and in writing • Maintain workplace records Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 2 1 2 1 1

Automotive Industry RS&R AUR45666A Repair faults in post hole digging systems


AUR45666A REPAIR FAULTS IN POST HOLE DIGGING

SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to rectify faults in post

hole digging systems fitted to equipment such as tractors and hand-held equipment.

PRE-REQUISITES: AUR45670A Service post hole digging systems ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45666A.1 Determine repair requirements.

AUR45666A.1.1 Customer’s requirements and equipment specifications are checked, following workplace procedures. AUR45666A.1.2 Post hole digging system is tested, faults are identified through sight, feel and listening tests and recorded.





AUR45666A Repair faults in post hole digging systems Automotive Industry RS&R




AUR45666A.4 Check repaired post hole digging system for normal operation.

AUR45666A.4.1 Repaired post hole digging system is operated through full operating range. AUR45666A.4.2 Operation is checked against equipment specifications and customer requirements. AUR45666A.4.3 Adjustments, fluid levels and alignments are checked. AUR45666A.4.4 Workplace records are updated, including customer’s file, accounts, follow-up notices and relevant warranty information.

AUR45666A.5 Return repaired post hole digging system to customer service.


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor Power Equipment Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • general workshop equipment • sharpening equipment • equipment fitted with a post hole digging system • area and equipment for safe testing of post hole digging systems • personal protective equipment • post hole digging system components fitted to tractors, rotary hoes and hand-held

equipment

Automotive Industry RS&R AUR45666A Repair faults in post hole digging systems


• equipment stands • air tools • grinders • chain breaking and riveting equipment • exhaust gas extraction system • lubrication, welding, lifting and pressing equipment Methods include: • removing, fitting and checking components of post hole digging systems • checking, testing, identifying, reporting and rectifying faults in post hole digging systems Methods should be applied under normal operating conditions. Specific requirements: • Identifying and rectifying faults in post hole digging systems fitted to tractors, rotary hoes

and hand-held equipment Other variables may include: • tungsten, diamond-tipped and steel augers • impact and overload protection • height adjustment • electric motor, diesel and petrol engines EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



and workplace procedures • ensuring serviceable operation of sub-assemblies • checking adjustments and alignments of repaired post hole digging systems Underpinning knowledge: • The relationship of a post hole digging system to the power unit, drive, safety and

adjustment systems, overload protection device of the equipment • Mechanical and hydraulic principles relevant to post hole digging systems • Classifications of post hole digging systems and components • Types of lubricants, methods of lubrication • Materials used in post hole digging system components • Procedures for removing and fitting components and sub-assemblies • Types and causes of faults in post hole digging systems • Methods of rectifying faults • Relevant safety precautions

AUR45666A Repair faults in post hole digging systems Automotive Industry RS&R



Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR45670A Service post hole digging systems


AUR45670A SERVICE POST HOLE DIGGING SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to service post hole

digging systems fitted to equipment such as tractors and hand-held equipment.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45670A.1 Determine service requirements for the post hole digging system.

AUR45670A.1.1 Customer’s requirements are checked, and the intended use of the equipment is confirmed with the customer. AUR45670A.1.2 The post hole digging system is inspected and operated and the appropriate service options identified through sight, feel and listening tests. AUR45670A.1.3 An estimate of cost and time/date of completed service is communicated to the customer and clearance to proceed is obtained.

AUR45670A.2 Service the post hole digging system.

AUR45670A.2.1 The equipment manufacturer/supplier service specifications and recommendations are accessed and checked. AUR45670A.2.2 Additional personnel/sub-contractors required to assist in the service procedure are identified. AUR45670A.2.3 Service is carried out in accordance with specifications and the customer requirements. AUR45670A.2.4 Post hole digging system components are sharpened to provide effective cutting edges. AUR45670A 2.5 Adjustments and alignments are checked and the post hole digging system tested under operating conditions. AUR45670A.2.6 Workplace records are updated and the customer invoice/report which includes all relevant service information, is prepared.

AUR45670A.3 Return the post hole digging system to customer service.

AUR45670A.3.1 The customer is advised of the service provided including any unexpected conditions encountered. AUR45670A.3.2 Normal operation of the serviced post hole digging system is demonstrated to the customer in an appropriate test area.

AUR45670A Service post hole digging systems Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45670A.3 (continued) Return the post hole digging system to customer service.

AUR45670A.3.3 Customer’s concerns are addressed with courtesy.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor Power Equipment Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OHS legislation • Award provisions Resources may include: • general workshop equipment • sharpening equipment • equipment fitted with a post hole digging system • area and equipment for safe testing of post hole digging systems • personal protective equipment • post hole digging system components fitted to tractors, rotary hoes and hand-held

equipment • equipment stands • air tools • grinders • exhaust gas extraction system • lubrication, lifting and cleaning equipment Methods include: • sharpening, grinding, adjusting and testing post hole digging system components • adjusting, aligning, lubricating and testing post hole digging systems Methods should be applied under normal operating conditions. Specific requirements: • Servicing post hole digging systems fitted to tractors, rotary hoes and hand-held

equipment Other variables may include: • tungsten, diamond-tipped and steel augers • impact and overload protection • height adjustment • electric motor, diesel and petrol engines

Automotive Industry RS&R AUR45670A Service post hole digging systems




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • servicing post hole digging systems in conformity with specified service and safety

requirements • sharpening and adjusting post hole digging systems to provide effective cutting surfaces Underpinning knowledge: • The relationship of a post hole digging system to the power unit, drive, safety and

adjustment systems, overload protection device of the equipment • Mechanical and hydraulic principles relevant to post hole digging systems • Classifications of post hole digging systems and components • Types of servicing/sharpening tools and equipment • Types of lubricants, methods of lubrication • Materials used in post hole digging system components • Relevant safety precautions Practical assessments: • Assess, interpret and apply service information • Identify service requirements • Conduct sight, feel and listening tests • Select and apply lubricants • Use relevant service tools and equipment • Use specialised sharpening equipment • Provide customer service • Prepare service reports • Communicate with customers orally and in writing • Maintain workplace records Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR45766A Repair faults in reciprocating cutting systems


AUR45766A REPAIR FAULTS IN RECIPROCATING CUTTING

SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to rectify faults in

reciprocating cutting systems fitted to hedge trimmers. PRE-REQUISITES: AUR45770A Service reciprocating cutting systems ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45766A.1 Determine repair requirements.

AUR45766A.1.1 Customer’s requirements and equipment specifications are checked, following workplace procedures. AUR45766A.1.2 Reciprocating cutting system is tested, faults are identified through sight, feel and listening tests and recorded.





AUR45766A Repair faults in reciprocating cutting systems Automotive Industry RS&R




AUR45766A.4 Check repaired reciprocating cutting system for normal operation.

AUR45766A.4.1 Repaired reciprocating cutting system is operated through full operating range. AUR45766A.4.2 Operation is checked against equipment specifications and customer requirements. AUR45766A.4.3 Adjustments, fluid levels and alignments are checked. AUR45766A.4.4 Workplace records are updated, including customer file, accounts, follow-up notices and relevant warranty information.

AUR45766A.5 Return repaired reciprocating cutting system to customer service.


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor Power Equipment Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • general workshop equipment • sharpening equipment • equipment fitted with a reciprocating cutting system • area and equipment for safe testing of reciprocating cutting systems • personal protective equipment • reciprocating cutting system components fitted to hedge trimmers • equipment stands • air tools

Automotive Industry RS&R AUR45766A Repair faults in reciprocating cutting systems


• grinders • exhaust gas extraction system • lubrication equipment Methods include: • removing, fitting and checking components of reciprocating cutting systems • checking, testing, identifying, reporting and rectifying faults in reciprocating cutting

systems Methods should be applied under normal operating conditions. Specific requirements: • Identifying and rectifying faults in reciprocating cutting systems fitted to hedge trimmers Other variables may include: • tungsten-tipped and steel blades and disks • impact and overload protection • cutting system adjustment • electric motor and petrol engines EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



and workplace procedures • checking adjustments and alignments of repaired reciprocating cutting systems Underpinning knowledge: • The relationship of a reciprocating cutting system to the power unit, drive, safety and

adjustment systems, overload protection device of the equipment • Mechanical principles relevant to reciprocating cutting systems • Classifications of reciprocating cutting systems and identification of components • Types of lubricants, methods of lubrication • Materials used in reciprocating cutting system components • Procedures for removing and fitting components • Types and causes of faults in reciprocating cutting systems • Methods of rectifying faults • Relevant safety precautions Practical assessments: • Interpret equipment specifications • Identify repair requirements • Conduct sight, feel and listening tests • Use removing, fitting and adjusting tools and equipment • Use repair tools and equipment • Select and apply lubricants • Prepare repair reports • Communicate with customers orally and in writing • Maintain workplace records

AUR45766A Repair faults in reciprocating cutting systems Automotive Industry RS&R



Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR45770A Service reciprocating cutting systems


AUR45770A SERVICE RECIPROCATING CUTTING SYSTEM UNIT DESCRIPTOR: This unit identifies the competence required to service

reciprocating cutting systems fitted to hedge trimmers.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR45770A.1 Determine service requirements for the reciprocating cutting system.

AUR45770A.1.1 Customer requirements are checked, and the intended use of the equipment is confirmed with the customer. AUR45770A.1.2 The reciprocating cutting system is inspected and operated and the appropriate service options identified through sight, feel and listening tests. AUR45770A.1.3 An estimate of cost and time/date of completed service is communicated to the customer and clearance to proceed is obtained.

AUR45770A.2 Service the reciprocating cutting system.

AUR45770A.2.1 The equipment manufacturer/supplier service specifications and recommendations are accessed and checked. AUR45770A.2.2 Additional personnel/sub-contractors required to assist in the service procedure are identified. AUR45770A.2.3 Service is carried out in accordance with specifications and the customer’s requirements. AUR45770A.2.4 Reciprocating cutting system components are sharpened to provide effective cutting edges. AUR45770A 2.5 Adjustments and alignments are checked and the reciprocating cutting system tested under operating conditions. AUR45770A.2.6 Workplace records are updated and the customer invoice/report prepared which includes all relevant service information.

AUR45770A.3 Return the reciprocating cutting system to customer service.

AUR45770A.3.1 The customer is advised of the service provided including any unexpected conditions encountered. AUR45770A.3.2 Normal operation of the serviced reciprocating cutting system is demonstrated to the customer in an appropriate test area. AUR45770A.3.3 Customer’s concerns are addressed with courtesy.

AUR45770A Service reciprocating cutting systems Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor Power Equipment Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • general workshop equipment • sharpening equipment • equipment fitted with a reciprocating cutting system • area and equipment for safe testing of reciprocating cutting systems • personal protective equipment • reciprocating cutting system components fitted to hedge trimmers • equipment stands • air tools • grinders • exhaust gas extraction system • lubrication equipment Methods include: • sharpening, grinding, adjusting and testing reciprocating cutting system components • adjusting, aligning, lubricating and testing reciprocating cutting systems Methods should be applied under normal operating conditions. Specific requirements: • Servicing reciprocating cutting systems fitted to hedge trimmers Other variables may include: • tungsten-tipped and steel blades and disks • impact and overload protection • cutting system adjustment • electric motor and petrol engines EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • servicing reciprocating cutting systems in conformity with specified service and safety

requirements • sharpening and adjusting reciprocating cutting systems to provide effective cutting

surfaces

Automotive Industry RS&R AUR45770A Service reciprocating cutting systems


Underpinning knowledge: • The relationship of a reciprocating cutting system to the power unit, drive, safety and

adjustment systems, overload protection device of the equipment • Mechanical principles relevant to reciprocating cutting systems • Classifications of reciprocating cutting systems and components • Types of servicing/sharpening tools and equipment • Types of lubricants, methods of lubrication • Materials used in reciprocating cutting system components • Relevant safety precautions Practical assessments: • Assess, interpret and apply service information • Identify service requirements • Conduct sight, feel and listening tests • Select and apply lubricants • Use relevant service tools and equipment • Use specialised sharpening equipment • Provide customer service • Prepare service reports • Communicate with customers orally and in writing • Maintain workplace records Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR46108A Carry out minor hull repairs


AUR46108A CARRY OUT MINOR HULL REPAIRS UNIT DESCRIPTOR: This unit identifies the competence required to inspect hull for

deterioration/damage and repair using approved methods and equipment.

PRE-REQUISITES: AUR23608A Carry out welding, soldering, thermal cutting and

thermal heating procedures ELEMENT OF COMPETECY PERFORMANCE CRITERIA AUR46108A.1 Inspect and repair hull deterioration and damage.

AUR46108A.1.1 Inspection and repair of hull deterioration and damage is completed without causing damage to any system or components. AUR46108A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR46108A.1.3 Hull is inspected and deterioration/damage identified. AUR46108A.1.4 Repairs are carried out in accordance with manufacturer specifications for and tolerances relative to the vessel type. AUR46108A.1.5 All activities are carried out according to industry regulations/ guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Marine body stream Sources of information/documents may include: • vehicle/vessel manufacturer specifications • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice • statutory legislation for marine and harbours board requirements OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools, special tools including: hand tool required for aluminium and

fibreglass repair • fibreglass materials and hardeners • aluminum filler • gas metal arc welder • gas tungsten arc welder

AUR46108A Carry out minor hull repairs Automotive Industry RS&R


Methods include: • aural, visual and functional assessments • fibreglass repair techniques • aluminium repair techniques Methods should be applied under normal operating conditions. Specific requirements: • Petrol and/or light diesel engines EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • aluminum hull repairs carried out without causing damage or injury to tools, equipment or

personnel. • fibreglass hull repairs carried out without causing damage or injury to tools, equipment or

personnel. Underpinning knowledge: • Repair methods • Measuring and testing procedures • Relevant technical information • Relevant marine and harbours board regulations • Equipment safety requirements • Vessel safety requirements • Manufacturer/company policies Practical assessments: • Access, interpret and apply technical information • Apply aluminium and fibreglass repair methods • Use relevant tools and equipment • Test systems/components for both technical and legal requirements • Carry out minor hull repairs Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 1 1 1 1 1 1

Automotive Industry RS&R AUR46131A Install marine engines/controls/ instruments


AUR46131A INSTALL MARINE ENGINES/CONTROLS/ INSTRUMENTS

UNIT DESCRIPTOR: This unit identifies the competence required to install engine,

controls/steering, instruments/accessories to an inboard or outboard marine hull and commission the installation.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46131A.1 Install inboard/outboard engine.

AUR46131A.1.1 Installation of inboard/outboard engine is completed without causing damage to any system or components. AUR46131A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR46131A.1.3 Installation and location procedures are carried out in accordance with manufacturer specifications for methods, equipment used and tolerances relative to the vessel/system. AUR46131A.1.4 Installation and location procedures are completed within established industry guidelines. AUR46131A.1.5 Inboard/Outboard engine is tested for correct operation. AUR46131A.1.6 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR46131A.2 Install controls/steering system.

AUR46131A.2.1 Installation of controls/steering system is achieved without causing damage to any system or components. AUR46131A.2.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR46131A.2.3 Installation procedures are carried out in accordance with manufacturer specifications for methods, equipment used and tolerances relative to the vessel/system. AUR46131A.2.4 Installation procedures are completed within established industry guidelines.



ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46131A.2 (continued) Install controls/steering system.

AUR46131A.2.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR46131A.3 Install instruments and accessories.

AUR46131A.3.1 Installation of instruments and accessories is achieved without causing damage to any system or components. AUR46131A.3.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR46131A.3.3 Installation procedures are carried out in accordance with manufacturer specifications for methods, equipment used and tolerances relative to the vessel/system. AUR46131A.3.4 Instruments and accessories are tested for correct operation. AUR46131A.3.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR46131A.4 Commission the installation.

AUR46131A.4.1 The commissioning of the installation is achieved without causing damage to any system or components. AUR46131A.4.2 Vessel steering system, controls, instruments and accessories tested under normal conditions for correct operation prior to handing over to customer. AUR46131A.4.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R marine mechanical stream Sources of information/documents may include: • vehicle/vessel manufacturer specifications • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice • Statutory legislation for Marine and harbours board requirements



OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, power tools, special tools for installation/adjustment, testing equipment

including: hand held meters, system testers, pressure testers Methods include: • aural, visual and functional assessments Methods should be applied under normal operating conditions. Specific requirements: • Petrol and/or light diesel engines EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • engines, controls/steering and instruments/accessories fitted following enterprise

procedures without damage or injury to tools, equipment or personnel • vessel protection methods • relevant Marine and Harbour Board requirements Underpinning knowledge: • Installation procedures of fit-out including both inboard and outboard installation • Measuring and testing procedures • Relevant technical information • Relevant Marine and Harbour Board regulations • Equipment safety requirements • Vehicle/vessel safety requirements • Manufacturer/company policies Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment • Test systems/components for both technical and legal requirements • Maintain customer records • Install relevant inboard and/or outboard engines, controls/steering and

instruments/accessories Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 1 1 1 1 1 1

Automotive Industry RS&R AUR46266A Repair fault(s) in rope, cable and chain systems


AUR46266A REPAIR FAULT(S) IN ROPE, CABLE AND CHAIN

SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to communicate with

the customer(s) and the application of technical skills necessary to ensure the efficient and safe working condition of a vessel’s Rope, Cable and Chain Systems.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46266A.1 Compare actual performance of rope, cable and chain systems to customer(s) requirements.

AUR46266A.1.1 Comparing actual performance of rope, cable and chain systems is completed without causing damage to any component or system.

AUR46266A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR46266A.1.3 Customer(s) needs and rope, cable and chain system specifications are checked following workplace procedure. AUR46266A.1.4 Tests are planned to explore the rope, cable and chain system specifications to be evaluated. AUR46266A.1.5 Tools and equipment are checked prior to use for conformity with specifications and safe condition. AUR46266A.1.6 Any non-conformity to rope, cable and chain system specification is noted and test results recorded.

AUR46266A.2 Diagnose reasons for rope, cable and chain system non-conformity.

AUR46266A.2.1 Reasons for non-conformity are identified and recorded. AUR46266A.2.2 Range of possibilities is proposed. AUR46266A.2.3 Tests are designed and conducted to check rope, cable and chain system diagnosis.

AUR46266A.3 Propose solutions to rope, cable and chain system problems.

AUR46266A.3.1 Rectification process is planned and costs identified. AUR46266A.3.2 Alternative actions or staged improvements are proposed. AUR46266A.3.3 Results of solutions are checked against rope, cable and chain system specifications, regulations or conformity to customer(s) requirements.

AUR46266A Repair fault(s) in rope, cable and chain systems Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46266A.4 Communicate solutions to customer.

AUR46266A.4.1 Implications of solutions are explained and reported to customer(s), including identification of technical and regulatory requirements. AUR46266A.4.2 Customer(s) concerns are addressed with courtesy. AUR46266A.4.3 Appropriate customer’s release is obtained.

AUR46266A.5 Rectify fault(s) in rope, cable and chain systems.

AUR46266A.5.1 Availability of rope, cable and chain, system parts including consumables, equipment, qualified staff and sub-contractors, facilities is determined. AUR46266A.5.2 Plans are followed and work checked at designated points to determine serviceable operation of sub-assemblies and conformity to specifications.

AUR46266A.6 Evaluate rectifications to rope, cable and chain systems.

AUR46266A.6.1 Rope, cable and chain system is operated through full operating range, noting test results, including any non-conformity. AUR46266A.6.2 Reasons for (any) non-conformity are identified. AUR46266A.6.3 Range of possibilities for non-conformity is proposed. AUR46266A.6.4 Tests are designed and conducted to check diagnosis of non-conformity.

AUR46266A.7 Report on rectifications to rope, cable and chain systems.

AUR46266A.7.1 Customer’s report is prepared, explaining related technical and regulatory requirements. AUR46266A.7.2 Workplace records are updated, including customer(s) file, accounts, follow-up notices and relevant warranty information. AUR46266A.7.3 System is commissioned and adjustments, alignments checked. AUR46266A.7.4 Follow-up adjustments and further requirements are relayed to customer. AUR46266A.7.5 Customer’s concerns are addressed with courtesy.

Automotive Industry RS&R AUR46266A Repair fault(s) in rope, cable and chain systems


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46266A.7 (continued) Report on rectifications to rope, cable and chain systems.

AUR46266A.7.6 All servicing/maintenance activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • vessels Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • cable and chain repair equipment • rope and repair equipment • web repairing equipment, nylon, sisal, splicing steel, stainless steel, plastic materials • cleaning and defouling equipment • pneumatic air tools and equipment Methods include: • on and off site • indoor and outdoor • on and off a vessel • on land and water Methods should be applied under normal operating conditions. Specific requirements: • Winch mechanism • Anchor and mooring tackle • Steering mechanism • Safety hold down equipment • Attachments to tender, bouy and marker devices Other variables may include: • splices and splice rings, ferruls, eyelets, collars, split rings • shackles and “d” bolts EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



AUR46266A Repair fault(s) in rope, cable and chain systems Automotive Industry RS&R


Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: aspects of: • identification of faults in rope, chain and cable systems • successful repair of rope, chain and cable systems Underpinning knowledge: • Purpose and requirements of rope, cable and chain systems and their relationship to vessel

and mooring systems • The materials used in ropes, cables and chains • Classification of rope, cable and chain systems types and identification of components • The SWL of ropes, chains and cables Practical assessments: • Access, interpret and apply technical information • Identify faults • Carry out repairs • Use tools and equipment Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

AUR46335A Launch and recover vessels from trailer Automotive Industry RS&R


AUR46335A LAUNCH AND RECOVER VESSELS FROM

TRAILER UNIT DESCRIPTOR: This unit identifies the competence required to launch and recover

vessels from a trailer. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46335A.1 Launching the vessel.

AUR46335A.1.1 Safe launching conditions are to be determined by checking: • weather • tidal conditions • launch site AUR46335A.1.2 Pre-launch check is to include: • Safety equipment • Hull condition • Propulsion unit • Fuel status • Equipment secured • Removal of detachable trailer fittings AUR46335A.1.3 Vessel is launched ensuring: • Vehicle is manoeuvred to position trailer in suitable

depth of water on launch way • Safe operation of tilting and winch mechanisms • Damage to all vessels and environment is avoided. • Vessel is moved from launch way to safe area • Vehicle/trailer is parked in suitable area

AUR46335A.2 Recovering the vessel.

AUR46335A.2.1 Trailer is positioned ensuring: • Vehicle is manoeuvred to position trailer in suitable

depth of water on launch way • Detachable trailer fixtures have been removed AUR46335A.2.2 Vessel is recovered onto trailer, ensuring: • Vessel is manoeuvred into recovery area and is

aligned with trailer guides and rollers • Safe operation of tilting and winch mechanisms • Damage to all vessels and environment is avoided AUR46335A.2.3 Vessel/trailer is secured by: • Moving vehicle/trailer and vessel from the recovery

area to a safe position • Securing devices from vessel to trailer are attached

and adjusted. • Trailer fixtures are replaced and tested

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Automotive RS&R streams – Recreational Boating.



Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • vehicle, trailer and vessel • suitable launch site • gloves • hand tools (if required) Methods include: • obtaining climate information, site inspection • driving, inspection, fixture removal • launching, boat manoeuvres, winch operation, recovery Methods should be applied under normal operating conditions. Specific requirements: • Launch and recover a vessel complying with all safety and regulatory requirements. Other variables may include: • vessels (single/multi-hulled, flat bottomed, ‘V’ and displacement designed) • tow vehicles (car, truck, tractor, wheel or track driven) • trailers (tilt/non-tilt, single/multi-axle, fitted with fixed/removable lighting systems,

rollers/slides, manual/electric winches) • launch site surface (sand, gravel, bitumen, concrete, grass) • launch site location (coastal, estuary, ramp, slip way, marina, harbour) • salt/fresh water, climatic conditions EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • launching and recovering a vessel from a trailer Underpinning knowledge: • Licence requirements for vehicle/vessel operation • Manoeuvring a vehicle and trailer • Safety and regulatory requirements for launch site • Pre-launch inspection procedures, equipment requirements and standards. • Water depth required for vessel floatation • Trailer winch and tilt mechanism operation and safety requirements



Practical assessments: • Detect vessels/equipment that fail to meet standard for launching • Manoeuvre a vehicle/trailer/vessel on the launch way into a suitable launching position • Launch a vessel with the aid of tilting mechanisms and a winch. • Recover a vessel with the aid of tilting mechanisms and a winch • Refit detachable fittings to a trailer and test operation of the lighting system Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR46435A Launch and recover vessels from cranes, gantries and forklifts


AUR46435A LAUNCH AND RECOVER VESSELS FROM

CRANES, GANTRIES AND FORKLIFTS UNIT DESCRIPTOR: This unit identifies the competence required to launch and recover

vessels from a crane, gantry or forklift. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46435A.1 Launch the vessel.

AUR46435A.1.1 Safe launching conditions are to be determined by checking: • Weather • Tidal conditions • Launch site AUR46435A.1.2 Pre-launch check is to include: • Safety equipment • Hull condition • Propulsion unit • Fuel status • Equipment secured AUR46435A.1.3 Vessel is launched ensuring: • Slings and lifting equipment attached to hull are

positioned to prevent hull damage and will observe safe lifting practices

• Crane, gantry or forklift is manoeuvred to place vessel in suitable depth of water at launch site

• Safe operation of crane, gantry or fork lift • Damage to all vessels and environment is avoided • Slings/lifting equipment are removed and vessel is

moved from launch site to safe area • Crane, gantry or forklift is moved from launch site

AUR46435A.2 Recover the vessel.

AUR46435A.2.1 Crane, gantry or fork lift is positioned ensuring suitable depth of water is present under lift point. AUR46435A.2.2 Vessel is recovered ensuring: • Vessel is manoeuvred into recovery area and is aligned

with lifting equipment • Slings and lifting equipment attached to hull are

positioned to prevent hull damage and will observe safe lifting practices

• Safe operation of the lifting equipment as boat is raised from water

• Damage to all vessels and environment is avoided

AUR46435A Launch and recover vessels from cranes, gantries and forklifts Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46435A.2 (continued) Recover the vessel.

AUR46435A.2.3 Vessel is secured by: • Transporting vessel from the recovery area to a safe

position (storage or trailer) • Lowering vessel onto storage location or trailer • Removing slings/lifting equipment after vessel is

moved from launch site to safe area • Vessel to storage rack (or trailer) securing devices are

attached and adjusted • If applicable - trailer fixtures are replaced and tested

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Automotive RS&R sector – Recreational Boating Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • personal safety equipment • crane, gantry or fork lift • suitable lifting slings or equipment • suitable launch site • gloves • hand tools (if required) Methods include: • obtaining climate information, site inspection • driving, lifting (powered), inspection • launching, boat manoeuvres, winch operation, recovery Methods should be applied under normal operating conditions. Specific requirements: • Launch and recover a vessel using powered lifting equipment and complying with all

safety and regulatory requirements Other variables may include: • vessels (single/multi-hulled, flat bottomed, ‘V’ and displacement designed) • lifting equipment (crane, gantry, forklift, slings, specialised lift equipment • boat location (storage or trailer) • launch site surface (sand, gravel, bitumen, concrete) • launch site location (ramp, slip way, marina, harbour) • salt/fresh water, climatic conditions

Automotive Industry RS&R AUR46435A Launch and recover vessels from cranes, gantries and forklifts


EVIDENCE GUIDE: Context.: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • launching and recovering a vessel using powered lifting equipment Underpinning knowledge: • Licence requirements for lifting equipment/vessel operation • Maneouvring a crane, forklift and attached vessel • Safety and regulatory requirements for launch site • Pre-launch inspection procedures, equipment requirements and standards • Water depth required for vessel floatation • Lifting sling/equipment vessel attaching points and safety precautions Practical assessments: • Detect vessels/equipment that fail to meet standard for launching • Attach/remove slings or lifting equipment to a vessel • Maneouvre a crane/forklift/vessel into suitable launching position • Launch a vessel with the aid of powered lifting equipment • Recover a vessel with the aid of powered lifting equipment • Position a vessel into storage (or onto a trailer) Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR46519A Drive and manoeuvre motor driven vessels


AUR46519A DRIVE AND MANOEUVRE MOTOR DRIVEN

VESSELS UNIT DESCRIPTOR: This unit identifies the competence required to assess the sea

worthiness of, and drive a motor driven vessel. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46519A.1 Assess seaworthiness.

AUR46519A.1.1 Seaworthiness of a vessel is assessed by checking: • All safety equipment for fitment, currency and

accessibility • Vessel hull and fittings • Suitability for journey of vessel resources and fuel.

AUR46519A.2 Drive the vessel.

AUR46519A.2.1 Vessel is driven: • Using appropriate driving techniques for the weather

conditions • Giving consideration to other craft and persons • Using vessel equipment according to manufacturer

guidelines. RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Automotive RS&R sector – Recreational Boating. Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • suitable vessel • authorisation/licence (if required) for vessel operation • equipment checklist Methods include: • inspecting • driving Methods should be applied under normal operating conditions. Specific requirements: • Drive a suitably equipped motor driven vessel within all regulatory and safety

requirements Other variables may include: • vessels (single/multi-hulled, flat bottomed, planning and displacement hulls) • engines (single/multi-cylinder, inboard/outboard) • drive system (propeller, jet drive) • conditions (coastal, estuary, day, night) • water depth, salt/fresh water, climatic conditions

AUR46519A Drive and manoeuvre motor driven vessels Automotive Industry RS&R




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • driving and manoeuvring motor driven vessels Underpinning knowledge: • Inspection requirements and standards for safety equipment, hull and fittings • Regulations related to vessel operation and navigation • Etiquette and techniques for movement of a vessel • Manual and powered manoeuvring techniques • Daily maintenance requirement for vessel • Operation of the vessel controls and ancillary systems Practical assessments: • Detect safety equipment, hull or fitting defects which do not meet specified standards • Perform daily operating maintenance (as required) on vessel • Operate all controls and ancillary systems fitted to the vessel • Drive and manoeuvre the vessel both in channel and open water conditions • Observe all regulatory requirements while the vessel is under way Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR46542A Moor vessels


AUR46542A MOOR VESSELS UNIT DESCRIPTOR: This unit identifies the competence required to enable safe mooring

of a vessel. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46542A.1 Moor vessels.

AUR46542A.1.1 Mooring site selected is appropriate for vessel and: • Vessel is manoeuvred to mooring without damage to

vessel or surrounding environment • Appropriate attachment equipment is selected • Suitable attachment points are located on the mooring

and vessel • The vessel is linked to the mooring by secure

attachment equipment Buffering equipment is used, if required.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Automotive RS&R sector – Recreational Boating. Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • suitable securing equipment • buffering equipment • suitable vessel and mooring • gloves Methods include: • boat driving • mooring/securing equipment selection, attaching securing equipment Methods should be applied under normal operating conditions. Specific requirements: • Moor a vessel, safely, in water, complying with all local regulations Other variables may include: • mooring (recognised mooring system, anchor system, pier or jetty, fixed or floating) • securing devices (ropes, chains, wires, cables, buoys, tenders, buffers) • conditions (salt/fresh water, coastal, estuary, marine, day/night, varying water depth) • climatic (range of weather and water conditions) • vessel type and size

AUR46542A Moor vessels Automotive Industry RS&R




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • safe mooring of a vessel Underpinning knowledge: • Regulatory requirements in mooring a vessel. • Types of mooring methods • Identification, types and classification of mooring components Practical assessments: • Manoeuvre a vessel safely to a mooring site • Secure a vessel safely to a selection of moorings, requiring the deployment of differing

securing method and equipment • Moor a vessel at a location requiring the deployment of buffering equipment Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 1 1 1 1 1 1

Automotive Industry RS&R AUR46649A Prepare (winterise) vessel systems


AUR46649A PREPARE (WINTERISE) VESSEL SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to prepare a vessel for

seasonal shutdown and storage.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46649A.1 Winterise vessel systems.

AUR46649A.1.1 Work undertaken must match work clearance approved by customer. AUR46649A.1.2 Vessel systems are tested and compared to system specifications prior to winterising. AUR46649A.1.3 Vessel systems which fail testing must be advised to the customer and rectification approval obtained. AUR46649A.1.4 Winterising service procedures are performed: • For vessel systems nominated and approved on the

work order • As prescribed by manufacturer specification • As required for specific customer usage of vessel. AUR46649A.1.5 Report for the customer is prepared detailing: • Work undertaken • Technical or regulatory requirements.

AUR46649A.2 Maintain work site.

AUR46649A.2.1 Tools and equipment are checked for serviceability and conformity with manufacturer specification. AUR46649A.2.2 Work site is maintained in accordance with local and OH&S guidelines.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Automotive RS&R sector – Recreational Boating Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

AUR46649A Prepare (winterise) vessel systems Automotive Industry RS&R


Resources may include: • tools and equipment suitable for task • multimeter, test light • lubrication and cleaning equipment • anti-corrosion and surface treatments • specialist service tools • jacks, floor stands, pit • fork lift, crane Methods include: • reading service data, compiling reports • manual and powered tool use • testing, inspecting, adjusting, cleaning, weather proofing components and systems • manual and powered lifting Methods should be applied under normal operating conditions. Specific requirements: • Perform the service work required to winterise a vessel system in accordance with vessel

specifications and customer requirements Other variables may include: • vessel may be single or multi-hull, powered/non-powered propulsion system • open, half or full cabin • metal and non-metal construction • remote or direct motion control • safety equipment • work may be performed in workshop or on-site (indoor or outdoor), on or off trailer EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • testing and winterising vessel systems Underpinning knowledge: • Propulsion system requirements and its relationship to vessel systems and associated

components. • Application of mechanical, hydraulic, electrical and electronic principles. • Safety precautions, properties and use of servicing fluids/lubricants/anti-corrosion

products used in winterising procedures • Servicing requirements as specified by the manufacturer • Company requirements for entries to job sheets and reports • Use and application of testing, measuring and specialised servicing equipment • Vessel classification, system type and component identification • Tool and equipment use and maintenance requirements

Automotive Industry RS&R AUR46649A Prepare (winterise) vessel systems


Practical assessments: • Identify and evaluate the required winterising procedure • Explain/report the procedure required to a customer • Select and use the correct tools/equipment for each task • Access technical information to determine the service procedure required • Perform required system services in accordance with the manufacturer specifications and

quality standards • Maintain customer records • Maintain the equipment/work site in accordance with company and OH&S standards Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 1 1 1 1 1 1

Automotive Industry RS&R AUR46660A Recommisson vessel systems


AUR46660A RECOMMISSON VESSEL SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to prepare a vessel for

use after seasonal shutdown and storage.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46660A.1 Recommission vessel systems.

AUR46660A.1.1 Work undertaken matches work clearance approved by customer. AUR46660A.1.2 Recommissioning service procedures are performed: • For vessel systems nominated and approved on the

work order • As prescribed by manufacturer specification • As required for specific customer usage of vessel. AUR46660A.1.3 Vessel systems are tested and compared to system specifications. AUR46660A.1.4 Vessel systems which fail testing are advised to the customer and rectification approval obtained. AUR46660A.1.5 Failed systems are repaired and tested after customer approval is entered on work order. AUR46660A.1.6 Report for the customer is prepared detailing: • Work undertaken • Technical or regulatory requirements.




AUR46660ARecommisson vessel systems Automotive Industry RS&R


Resources may include: • tools and equipment suitable for task • multimeter, test light • lubrication and cleaning equipment • specialist service tools • jacks, floor stands, pit • fork lift, crane Methods include: • reading service data, compiling reports • manual and powered tool use • testing, inspecting, adjusting, cleaning and repairing systems • manual and powered lifting Methods should be applied under normal operating conditions. Specific requirements: • Perform the service work required to recommission vessel systems in accordance with

vessel specifications and customer requirements Other variables may include: • vessel may be single or multi-hull, powered/non-powered propulsion system • open, half or full cabin • metal and non-metal construction • remote or direct motion control • safety equipment • work may be performed in workshop or on-site (indoor or outdoor), on or off trailer EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • recommissioning and testing vessel systems. Underpinning knowledge: • Propulsion system requirements and its relationship to vessel systems and associated

components. • Application of mechanical, hydraulic, electrical and electronic principles • Safety precautions, properties and use of servicing fluids/lubricants products used in

recommissioning procedures • Servicing requirements as specified by the manufacturer • Company requirements for entries to job sheets and reports • Use and application of testing, measuring and specialised servicing equipment • Vessel classification, system type and component identification • Tool and equipment use and maintenance requirements

Automotive Industry RS&R AUR46660A Recommisson vessel systems


Practical assessments: • Identify and evaluate the required recommissioning procedure • Explain/report the procedure required to a customer • Select and use the correct tools/equipment for each task • Access technical information to determine the service procedure required • Perform required system services in accordance with the manufacturer specifications and


Level 2 1 1 1 1 1 1

Automotive Industry RS&R AUR46749A Prepare (winterise) engine systems


AUR46749A PREPARE (WINTERISE) ENGINE SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to prepare an engine

for seasonal shutdown and storage. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46749A.1 Winterise engine systems.

AUR46749A.1.1 Work undertaken matches work clearance approved by customer. AUR46749A.1.2 Engine systems are tested and compared to system specifications prior to winterising. AUR46749A.1.3 Engine systems which fail testing are advised to the customer and rectification approval obtained. AUR46749A.1.4 Winterising service procedures are performed: • For engine systems nominated and approved on the

work order • As prescribed by manufacturer specification • As required for specific customer usage of engine AUR46749A.1.5 Report for the customer is prepared detailing: • Work undertaken • Technical or regulatory requirements




AUR46749A Prepare (winterise) engine systems Automotive Industry RS&R


Resources may include: • tools and equipment suitable for task • multimeter, test light • lubrication and cleaning equipment • anti-corrosion surface treatments • engine, water tank and safe test area • specialist service tools • lifting equipment • engine test facility Methods include: • reading service data, compiling reports • manual and powered tool use • testing, inspecting, adjusting, cleaning, weather proofing components and systems • manual and powered lifting Methods should be applied under normal operating conditions. Specific requirements: • Perform the service work required to winterise a engine system in accordance with engine

specifications and customer requirements Other variables may include: • engine systems may be inboard/outboard, 2 or 4 stroke, single or multi-cylinder • water or air cooled, electrical/electronic/remote/local control • carburation or fuel injection, manual or electric start • petrol, diesel, LPG or electric fuelled • propeller or jet drive propulsion systems, tilt, trim and manual adjustment • remote or direct motion control • work may be performed in workshop or on-site (indoor or outdoor), on or off vessel EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • testing and winterising engine systems Underpinning knowledge: • Engine system requirements and its relationship to vessel systems and associated

components. • Application of mechanical, hydraulic, electrical and electronic principles • Safety precautions, properties and use of servicing fluids/lubricants/anti-corrosion

products used in winterising procedures • Servicing requirements as specified by the manufacturer • Company requirements for entries to job sheets and reports • Use and application of testing, measuring and specialised servicing equipment • Engine classification, system type and component identification • Tool and equipment use and maintenance requirements

Automotive Industry RS&R AUR46749A Prepare (winterise) engine systems


Practical assessments: • Identify and evaluate the required winterising procedure • Explain/report the procedure required to a customer • Select and use the correct tools/equipment for each task • Access technical information to determine the service procedure required • Perform required system services in accordance with the manufacturer specifications and


Level 2 1 1 1 1 1 1

Automotive Industry RS&R AUR46760A Recommission engine systems


AUR46760A RECOMMISSION ENGINE SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to prepare an engine

for use after seasonal shutdown and storage. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46760A.1 Recommission engine systems.

AUR46760A.1.1 Work undertaken matches work clearance approved by customer. AUR46760A.1.2 Recommissioning service procedures are performed: • For engine systems nominated and approved on the

work order • As prescribed by manufacturer specification • As required for specific customer usage of engine. AUR46760A.1.3 Engine systems are tested and compared to system specifications. AUR46760A.1.4 Engine systems which fail testing are advised to the customer and rectification approval obtained. AUR46760A.1.5 Failed systems are repaired and tested after customer approval is entered on work order. AUR46760A.1.6 Report for the customer is prepared detailing: • Work undertaken • Technical or regulatory requirements.

AUR46760A.2 Work site maintenance.



AUR46760A Recommission engine systems Automotive Industry RS&R


Resources may include: • tools and equipment suitable for task • multimeter, test light • lubrication and cleaning equipment • engine, water tank and safe test area • specialist service tools • lifting equipment • engine test facility Methods include: • reading service data, compiling reports • manual and powered tool use • testing, inspecting, adjusting, cleaning repairing components and systems • manual and powered lifting Methods should be applied under normal operating conditions. Specific requirements: • Perform the service work required to recommission an engine system in accordance with

engine specifications and customer requirements Other variables may include: • engine systems may be inboard/outboard, 2 or 4 stroke, single or multi-cylinder • water or air cooled, electrical/electronic/remote/local control • carburation or fuel injection, manual or electric start • petrol, diesel, LPG or electric fuelled • propeller or jet drive propulsion systems, tilt, trim and manual adjustment • remote or direct motion control • work may be performed in workshop or on-site (indoor or outdoor), on or off vessel EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • recommissioning and testing engine systems Underpinning knowledge: • Engine system requirements and its relationship to vessel systems and associated

components. • Application of mechanical, hydraulic, electrical and electronic principles. • Safety precautions, properties and use of servicing fluids/lubricant products used in

recommissioning procedures • Servicing requirements as specified by the manufacturer • Company requirements for entries to job sheets and reports • Use and application of testing, measuring and specialised servicing equipment • Engine classification, system type and component identification • Tool and equipment use and maintenance requirements

Automotive Industry RS&R AUR46760A Recommission engine systems


Practical assessments: • Identify and evaluate the required recommissioning procedure • Explain/report the procedure required to a customer • Select and use the correct tools/equipment for each task • Access technical information to determine the service procedure required • Perform required system services in accordance with the manufacturer specifications and


Level 2 1 1 1 1 1 1

Automotive Industry RS&R AUR46866A Repair deck, hull, cabin equipment and fittings


AUR46866A REPAIR DECK, HULL, CABIN EQUIPMENT AND

FITTINGS UNIT DESCRIPTOR: This unit identifies the competence required to identify customer

requirements, interpret specifications and regulations to perform repairs on deck, hull, cabin equipment and fittings.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46866A Repair deck, hull, cabin equipment and fittings.

AUR46866A.1.1 Vessel deck, hull, cabin equipment and fittings are tested as prescribed by the manufacturer and the test results compared to specifications. AUR46866A.1.2 Deck, hull, cabin equipment and fittings which fail testing are advised to the customer and rectification approval obtained. AUR46866A.1.3 Work undertaken matches work clearance approved by customer. AUR46866A.1.4 Repair procedures are performed: • For deck, hull, cabin equipment and fittings

nominated and approved on the work order • To manufacturer specification and quality standards • As required for specific customer usage of vessel. AUR46866A.1.5 Report for the customer is prepared detailing: • Work undertaken • Technical or regulatory requirements.




AUR46866A Repair deck, hull, cabin equipment and fittings Automotive Industry RS&R


Resources may include: • hand tools and equipment suitable for task • material repair equipment • wiring repair equipment • multimeter, test light • cleaning and defouling equipment • pneumatic air tools and equipment Methods include: • use of hand tools, powered tools, cleaning equipment • electrical wiring repair, testing by light and meter • repair applications using wide range of materials • removal and refitting of deck, hull, cabin equipment and fittings • recording and reporting (repair details) Methods should be applied under normal operating conditions. Specific requirements: • Repair, to serviceable condition, a wide range of deck, hull, cabin equipment and fittings Other variables may include: • size and type of vessel • material repair (fibreglass, wood, aluminium, steel, plastic, ferro-cement) • fittings (bollards, ferrules, runners, clamps, cleats, turnbuckles, press studs, brewsters) • winches (12V, 24V, 240V), capstans • bow and stern rails, rudder and steering bushes and bearings • fishing rod, bail boxes and cabin fixtures • repair may be performed in workshop or on-site, indoor or outdoor EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • removal, repair and refitting of deck, hull, cabin equipment and fittings Underpinning knowledge: • Repair techniques related to deck, hull, cabin equipment, fittings and the relationship of

these parts/fittings to the integrity of the vessel • Types of materials used in deck, hull, cabin equipment and fittings • Application of mechanical, hydraulic, electrical and electronic principles • Safety precautions, properties and use of repair materials and products used in repair

procedures • Repair requirements/standards as specified by the manufacturer • Company requirements for entries to job sheets and reports • Use and application of testing, measuring and specialised servicing equipment • Vessel classification, component type and identification • Tool and equipment use and maintenance requirements

Automotive Industry RS&R AUR46866A Repair deck, hull, cabin equipment and fittings


Practical assessments: • Identify and evaluate the required repair procedure • Explain/report the repair procedure required to a customer • Select and use the correct tools/equipment for each task • Access technical information to determine the repair procedure required • Perform required repair in accordance with the manufacturer specifications and quality

standards • Maintain customer records • Maintain the equipment/work site in accordance with company and OH&S standards Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 1 1 1 1 2 1

Automotive Industry RS&R AUR46870A Service deck, hull, cabin equipment and fittings


AUR46870A SERVICE DECK, HULL, CABIN EQUIPMENT

AND FITTINGS UNIT DESCRIPTOR: This unit identifies the competence required to identify customer

requirements, interpret specifications and regulations to perform servicing procedures on deck, hull, cabin equipment and fittings.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46870A Service deck, hull, cabin equipment and fittings.

AUR46870A.1.1 Vessel deck, hull, cabin equipment and fittings are tested as prescribed by the manufacturer and the test results compared to specifications. AUR46870A.1.2 Deck, hull, cabin equipment and fittings which fail testing are advised to the customer and rectification approval is obtained. AUR46870A.1.3 Work undertaken matches work clearance approved by customer. AUR46870A.1.4 Service procedures are performed: • For deck, hull, cabin equipment and fittings nominated

and approved on the work order • As prescribed by manufacturer specification • As required for specific customer usage of vessel. AUR46870A.1.5 Report for the customer is prepared detailing: • Work undertaken • Technical or regulatory requirements.




AUR46870A Service deck, hull, cabin equipment and fittings Automotive Industry RS&R


Resources may include: • hand tools and equipment suitable for task • material repair equipment • wiring repair equipment • multimeter, test light • cleaning and defouling equipment • pneumatic air tools and equipment • oxygen, acetylene and LPG equipment Methods include: • use of hand tools, powered tools, cleaning equipment • electrical wiring repair, testing by light and meter • repair applications using wide range of materials • welding, heating • recording and reporting (repair details) Methods should be applied under normal operating conditions. Specific requirements: • Return to serviceable condition a wide range of deck, hull, cabin equipment and fittings Other variables may include: • size and type of vessel • material repair (fibreglass, wood, aluminium, steel, plastic, ferro-cement) • fittings (bollards, ferrules, runners, clamps, cleats, turnbuckles, press studs, brewsters) • winches (12V, 24V, 240V), capstans • bow and stern rails, rudder and steering bushes and bearings • fishing rod, bail boxes and cabin fixtures • service may be performed in workshop or on-site, indoor or outdoor EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • servicing deck, hull, cabin equipment and fittings Underpinning knowledge: • Servicing techniques related to deck, hull, cabin equipment, fittings and the relationship

of these parts/fittings to the integrity of the vessel • Types of materials used in deck, hull, cabin equipment and fittings • Application of mechanical, hydraulic, electrical and electronic principles • Safety precautions, properties and use of repair materials and products used in servicing

procedures • Servicing requirements/standards as specified by the manufacturer • Company requirements for entries to job sheets and reports • Use and application of testing, measuring and specialised servicing equipment • Vessel classification, component type and identification • Tool and equipment use and maintenance requirements

Automotive Industry RS&R AUR46870A Service deck, hull, cabin equipment and fittings


Practical assessments: • Identify and evaluate the required servicing procedure • Explain/report the procedure required to a customer • Select and use the correct tools/equipment for each task • Access technical information to determine the service procedure required • Perform required servicing in accordance with the manufacturer specifications and quality

standards • Maintain customer records • Maintain the equipment/work site in accordance with company and OH&S standards Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 1 1 1 1 2 1

Automotive Industry RS&R AUR46927A Identify the need for water testing vessels


AUR46927A IDENTIFY THE NEED FOR WATER TESTING

VESSELS UNIT DESCRIPTOR: This unit identifies the competence required to inspect vessel,

compare test results with specifications and determine if water testing of the vessel is required.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46927A.1 Inspect vessel.

AUR46927A.1.1 Vessel condition is determined by: • Collating data from service history – job cards,

customer comments, any relevant source. • Performing a visual inspection of vessel noting obvious

or potential problems. • Compare inspection results/collated data with

manufacturer specification. AUR46927A.1.2 Report for the customer is prepared detailing: • Condition of vessel. • Further testing which will be required to validate

component or system condition. • Costing estimates of recommended repairs and further

testing requirements. • Potential service life of components which are still

serviceable but have detectable deterioration. RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Automotive RS&R sector – Recreational Boating Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • general workshop equipment • specialised testing equipment suitable for required test Methods include: • reading, collating and comparing data, cost estimating, report preparation • visual inspection, assessment of component condition Methods should be applied under normal operating conditions. Specific requirements: • Inspection standards applied must ensure vessel conforms to relevant specification

AUR46927A Identify the need for water testing vessels Automotive Industry RS&R


Other variables may include: • vessel (type, size, new, modified, developmental, addition to existing vessel) • local regulations • testing of some components may be required during inspection procedure • inspection may be performed in workshop or on-site (indoor or outdoor) EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must only take place after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • vessel inspection procedures and test requirements Underpinning knowledge: • Regulatory requirements in relation to navigation and safety equipment • Component/system assessment based on manufacturer specification • Vessel operating systems, components and fittings • Company business documentation – job cards, service history, releases, performance data

systems, estimating, quoting • Inspection report compilation and presentation Practical assessments: • Collate the data required to provide a service history of the vessel • Inspect the vessel at a standard which will detect vessel component/systems/equipment

that do not conform to manufacturer, local or state regulatory authority requirements • Prepare a condition report that accurately indicates vessel conformity with specifications

and regulations • Prepare an estimate of further testing requirements, recommended repairs and cost

implications of repairs Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 1 1 2 2 1

Automotive Industry RS&R AUR46930A Water test vessels


AUR46930A WATER TEST VESSELS UNIT DESCRIPTOR: This unit identifies the competence required to water test a vessel

to check conformity of the vessel to statutory requirements and configuration.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46930A.1 Conduct pre-water test safety inspection.

AUR46930A.1.1 Safety of vessel is checked before water testing by: • Auditing vessel safety equipment • Visually inspecting systems/ components for

conformity to manufacturer specification and/or regulations

• Connecting appropriate test equipment • Requiring repair of any system/component that fails

the safety inspection to be effected prior to vessel leaving mooring

AUR46930A.2 Water test vessel.

AUR46930A.2.1 Performance data from the relevant unit(s) is recorded during each of the test sequences. AUR46930A.2.2 Engine performance is tested by: • Operating the engine through the full operating range • Performing manufacturer test procedures AUR46930A.2.3 Propulsion unit is tested by: • Operating the propulsion unit through the full range

of speeds and directions • Performing manufacturer test procedure AUR46930A.2.4 Hull and hull fittings are tested by: • Operating the hull/hull fittings through the full range

of performance conditions • Performing manufacturer test procedures AUR46930A.2.5 Performance data from the water test is compared with manufacturer specifications and a test report prepared containing: • Vessel conformity to manufacturer specifications and

local/state regulations • Components/systems which “failed” to comply with

requirements • Recommended repairs/modifications required for the

vessel to conform to water test requirements RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R sector – Recreational Boating

AUR46930A Water test vessels Automotive Industry RS&R


Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • access to performance data and relevant regulations • safe water way allowing performance testing • test equipment appropriate to a specified test Methods include: • auditing, reading, collating and comparing data, report preparation • visual inspection, assessment of component condition • inspection (visual and by equipment) • boat driving, testing Methods should be applied under normal operating conditions. Specific requirements: • Testing and inspection standards applied must ensure vessel conforms to relevant

specification and regulations Other variables may include: • vessel (type, size, new, modified, developmental, addition to existing vessel) • engine (type/size, single/multi), propulsion unit (propeller, jet drive) • hull type (planing, displacement, single, multi-hull), hull fittings • varying performance data and specification • state, territory, local regulations and laws • testing, by use of test equipment, of some components may be required during inspection

procedure • climatic (day/night, salt/fresh water, coastal, estuary or marine, water depth, weather) EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • performing a comprehensive water test of a vessel

Automotive Industry RS&R AUR46930A Water test vessels


Underpinning knowledge: • Regulatory requirements in relation to navigation and safety equipment • Boat driving, manoeuvring, etiquette and techniques, navigation • Distress routines • Vessel/component/system performance assessment standards based on manufacturer

specification and regulatory requirements • Vessel operating systems, components and fittings • Company business documentation – job cards, service history, performance data systems. • Inspection report compilation and presentation Practical assessments: • Perform a pre-water test audit and inspection of a vessel • Conduct a series of engine, propulsion unit, hull and hull fitting tests in accordance with

manufacturer specifications and quality standards • Record the results of performance testing of components/units/systems • Assess the test data against specifications at a standard which will detect vessel

component/systems/equipment that do not conform to manufacturer, local or state regulatory authority requirements

• Prepare a condition report that accurately indicates vessel conformity with specifications and regulations

• Prepare a non-conformity report which indicates further testing requirements and recommended repairs for compliance with specifications and regulations


Level 2 2 1 1 2 2 1

Automotive Industry RS&R AUR46975A Water test engines in tanks


AUR46975A WATER TEST ENGINES IN TANKS UNIT DESCRIPTOR: This unit identifies the competence required to performance test an

engine in a water tank. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR46975A.1 Set-up test equipment.

AUR46975A.1.1 Engine is prepared for testing by: • Using lifting equipment to locate engine in tank • Checking security of water tank • Ensuring exhaust emissions are removed in conformity

with State and Territory law • Test equipment is linked to engine • Fuel and battery are safely located and connected to

engine • Safety precautions, warning signs, and work site

comply with local and OH&S guidelines AUR46975A.2 Performance test engine.

AUR46975A.2.1 Performance data is recorded during engine test sequence. AUR46975A.2.2 Test is conducted by: • Starting and operating engine through speed ranges

specified in test procedure • Ensuring engine, test equipment and surrounding

environment are not damaged by incorrect test procedures

AUR46975A.2.3 Engine performance is evaluated by comparing recorded data to manufacturer specification. AUR46975A.2.4 Test is concluded by: • Disconnecting battery, fuel and test equipment links

from engine • Using lifting equipment to lift engine from tank and

move engine to safe location • Cleaning work site AUR46975A.2.5 Engine performance report is prepared indicating: • Conformity, or non-conformity, with manufacturer

specification • Components, if applicable, requiring repair for engine

performance to be restored RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R sector – Recreational Boating

AUR46975A Water test engines in tanks Automotive Industry RS&R


Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • access to performance data • suitable test tank • engine performance monitoring equipment • lifting equipment • hand tools • test equipment appropriate to a specified test Methods include: • reading, recording and comparing data, report preparation • operating engines, performance monitoring equipment • use of manual tools • Assessment and problem identification Methods should be applied under normal operating conditions. Specific requirements: • Performance test an engine Other variables may include: • engine (type/size), 2/4 stroke, inboard/outboard, fitted or not fitted to a vessel • test facility, dynamometer, monitoring equipment • varying performance data and specification • State, Territory, local regulations and laws EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • performance testing an engine in a water tank Underpinning knowledge: • Engine operating systems eg., starting, ignition, charging, hydraulic trim • Electronic, electrical and hydraulic controls • Marine engine classification, types and identification of system components • Engine performance report compilation and presentation • Company business documentation – job cards, performance and test data

Automotive Industry RS&R AUR46975A Water test engines in tanks


Practical assessments: • Mount (and remove) an engine into the water tank for performance testing • Conduct a series of engine performance tests in accordance with manufacturer

specifications and quality standards • Record the results of engine performance tests • Assess the test data against specifications at a standard which will detect engine outputs

that do not conform to manufacturer, local or state regulatory authority requirements • Prepare a condition report that accurately indicates the engine performance and whether

repair(s) are required to enable conformity with specifications and regulations • Maintain the work site in accordance with local and OH&S guidelines Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 1 1 2 2 2

Automotive Industry RS&R AUR47030A Check configuration to meet specific customer performance specification


AUR47030A CHECK CONFIGURATION TO MEET

SPECIFIC CUSTOMER PERFORMANCE SPECIFICATION

UNIT DESCRIPTOR: This unit identifies the competence required to check a vessel

configuration to meet specific customer performance specifications and the conformity of the vessel to statutory regulations.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR47030A.1 Establish customer requirement.

AUR47030A.1.1 Area of vessel configuration performance is established which is to be checked by discussion with customer. AUR47030A.1.2 Test procedure is selected which will determine if current configuration is performing to manufacturer specification.

AUR47030A.2 Water test vessel and report to customer.

AUR47030A.2.1 Safety of vessel is checked before water testing by: • Auditing vessel safety equipment • Requiring repair of any system/component that fails the

safety inspection, to be effected prior to vessel leaving mooring.

AUR47030A.2.2 Performance data from the relevant unit is recorded during the test sequence. AUR47030A.2.3 Performance of the customer-nominated component is tested by driving the vessel through the operating range specified by the manufacturer for testing the component. AUR47030A.2.4 Performance data from the water test is compared with manufacturer specifications and a test report prepared containing: • Component conformity to manufacturer specifications

and local/state regulations • Performance enhancing components which may satisfy

the customer requirement • Implications of local/State/Territory regulations and

laws which may influence the customer decision • Component manufacturer warranty considerations

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R sector – Recreational Boating Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice

AUR47030A Check configuration to meet specific customer performance specification Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • access to performance data and relevant regulations • safe water way allowing performance testing • test equipment appropriate to a specified test Methods include: • auditing, reading, collating and comparing data, report preparation • visual inspection, assessment of component condition • inspection (visual and by equipment) • boat driving, testing Methods should be applied under normal operating conditions. Specific requirements: • Testing and inspection standards applied must ensure that component performs to relevant

specification Other variables may include: • vessel (type, size, new, modified, developmental, addition to existing vessel) • engine (type/size, single/multi), propulsion unit (propeller, jet drive) • hull type (planing, displacement, single, multi-hull), hull fittings • varying performance data and specification • state, territory, local regulations and laws • testing, by use of test equipment, of some components may be required during inspection

procedure • climatic (day/night, salt/fresh water, coastal, estuary or marine, water depth, weather) EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • performing a comprehensive performance test of a specific configuration Underpinning knowledge: • Regulatory requirements in relation to navigation and safety equipment • Boat driving, manoeuvring, etiquette and techniques, navigation • Distress routines • Vessel/component/system performance assessment standards based on manufacturer

specification and regulatory requirements • Vessel operating systems, components and fittings • Company business documentation – job cards, service history, performance data systems • Performance report compilation and presentation

Automotive Industry RS&R AUR47030A Check configuration to meet specific customer performance specification


Practical assessments: • Establish a customer’s requirement in terms of performance from a specific configuration • Perform a pre-water test audit and inspection of a vessel • Conduct a series of specific tests in accordance with manufacturer specifications and

quality standards • Record the results of performance testing of installed configuration • Assess the test data against specifications at a standard which will detect vessel

component/systems/equipment that do not conform to manufacturer, local or state regulatory authority requirements

• Prepare a condition report that accurately indicates configuration performance conformity with specifications and regulations

• Propose performance-enhancing modifications which will not cause non-conformity with local/state/territory regulations and laws


Level 2 2 1 1 2 2 1

Automotive Industry RS&R AUR47666A Repair pumping systems


AUR47666A REPAIR PUMPING SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to carry out repairs on

pumping system for outdoor power equipment and vessels. PRE-REQUISITES: AUR47670A Service pumping systems ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR47666A.1 Remove pump from system.

AUR47666A.1.1 Removal of pump from system is completed without causing damage to any vehicle/machine or component. AUR47666A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR47666A.1.3 Pumping system is isolated and pump prepared for removal.

AUR47666A.2 Carry out repairs to pump and pumping system.

AUR47666A.2.1 Pump is repaired following manufacturer recommended procedures and specifications. AUR47666A.2.2 Pump system service is repaired following manufacturer recommended procedures and specifications. AUR47666A.2.3 Pump is installed following manufacturer recommended procedures and specifications.

AUR47666A.3 Test pump for correct operation.

AUR47666A.3.1 Pump and pumping system are tested for correct operation. AUR47666A.3.2 Results of test are recorded using enterprise approved procedures.

AUR47666A.4 Recommission pumping system.

AUR47666A.4.1 Pumping system is recommissioned ready for use. AUR47666A.4.2 Appropriate personnel are notified. AUR47666A.4.3 All testing procedures are carried out in accordance with manufacturer specifications and tolerances. AUR47666A.4.4 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR47666A Repair pumping systems Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor power equipment and vessels Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools, pressure gauges • flow meters, power tools Methods include: • visual, aural inspection for fluid leaks, corrosion Methods should be applied under normal operating conditions. Specific requirements: • High pressure washes, bilge pumps Other variables may include: • drainage pumps, fire fighting pumps • diaphragm, vane, rotor, piston, gear pumps • positive and non-positive displacement pumps EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • pumping system isolated prior to commencement of repairs • pumping system repair procedures followed Underpinning knowledge: • Pump and system construction and operation relevant to application • Personal safety requirements • Equipment/plant safety requirements • Recommissioning procedures • Isolation check points • Test procedures • Repair procedures • Safety precautions

Automotive Industry RS&R AUR47666A Repair pumping systems


Practical assessments: • Access, interpret and apply technical information • Identify pump and pumping system faults • Carry out pump and pumping system repairs • Test pumping system for correct operation • Observe safety precautions • Maintain records Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Solve problems Use technology

Level 1 1 2 1 2

Automotive Industry RS&R AUR47670A Service pumping systems


AUR47670A SERVICE PUMPING SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to carry out a service

on pumping system for outdoor power equipment and vessels.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR47670A.1 Carry out service requirements to pumps and pumping systems.

AUR47670A.1 Pumping systems are serviced without causing damage to any vehicle/machine or component. AUR47670A.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR47670A.3 Pump service is performed following manufacturer recommended procedures and specifications. AUR47670A.4 Pump system service is performed following manufacturer recommended procedures and specifications. AUR47670A.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Outdoor power equipment and vessels Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand tools • pressure gauges, flow meters, power tools Methods include: • visual, aural inspection for fluid leaks, corrosion Methods should be applied under normal operating conditions. Specific requirements: • High pressure washes, bilge pumps

AUR47670A Service pumping systems Automotive Industry RS&R


Other variables may include: • drainage pumps, fire fighting pumps • diaphragm, vane, rotor, piston, gear pumps • positive and non-positive displacement pumps EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • pump servicing procedures followed Underpinning knowledge: • Pump and system operating principles • Servicing procedures and materials • Personal safety requirements • Equipment/plant safety requirements • Safety precautions to be observed during servicing Practical assessments: • Access, interpret and apply technical information • Carry out service procedure • Check system for normal operation • Use hand tools in correct manner • Observe safety precautions • Maintain records Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 1 2 1 2 1 2 1

Automotive Industry RS&R AUR48909A Clean glass surfaces


AUR48909A CLEAN GLASS SURFACES UNIT DESCRIPTOR: This unit identifies the competence required to set up, prepare site,

wash and squeegee glass surfaces to remove all visible dirt and grime for RS&R administration/sales stream.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR48909A.1 Select and prepare glass cleaning equipment.

AUR48909A.1.1 Selecting and preparing of glass cleaning equipment is prepared without causing damage to any machinery or equipment. AUR48909A.1.2 Relevant cleaning equipment is selected and prepared adhering to recognised enterprise requirements. AUR48909A.1.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR48909A.2 Set up site for glass cleaning.

AUR48909A.2.1 The set up site for glass cleaning is achieved without causing damage to any workplace property, machinery or equipment. AUR48909A.2.2 Area is cleared to allow access for cleaning in accordance with enterprise requirements. AUR48909A.2.3 Glass access equipment is set up where necessary in accordance with enterprise instructions. AUR48909A.2.4 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR48909A.3 Prepare glass surfaces.

AUR48909A.3.1 Glass surface is prepared without causing damage to any machinery or equipment. AUR48909A.3.2 Glass surface is prepared in accordance with recognised enterprise requirements. AUR48909A.3.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR48909A.4 Apply washing and squeegee equipment to glass surface.

AUR48909A.4.1 Apply washing and squeegee equipment to glass surface is completed without causing damage to any machinery or equipment.

AUR48909A Clean glass surfaces Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR48909A.4 (continued) Apply washing and squeegee equipment to glass surface.

AUR48909A.4.2 Correct information is accessed and interpreted from appropriate manufacture specifications. AUR48909A.4.3 Cleaning procedures are carried out using approved methods and equipment, according to recognised enterprise requirements. AUR48909A.4.4 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR48909A.5 Clean up and restore site to original condition.

AUR48909A.5.1 Clean-up and restoring site is achieved without causing damage to any machinery or equipment. AUR48909A.5.2 Site is cleaned and restored to original condition ensuring that recognised enterprise requirements are met. AUR48909A.5.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR48909A.6 Clean and store equipment.

AUR48909A.6.1 Equipment is cleaned and stored without causing damage to any workplace property, achinery or equipment. AUR48909A.6.2 Equipment is cleaned and stored in appropriate storage area after use. AUR48909A.6.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R for the Administration/Sales streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

Automotive Industry RS&R AUR48909A Clean glass surfaces


Resources may include: • lint free cleaning cloths, squeegees (various sizes) extension poles, hoses, brushes,

applicators, ladders, scaffold, chemicals and cleaning solutions, chamois, scrapers Methods include: • washing, scraping, use of squeegee and chamois Methods should be applied under normal operating conditions. Specific requirements: • Coated glass is not usually squeegeed • Scaffolding is to limited height and not to exceed maximum height allowed without

scaffolding certificate Other variables may include: • adhered grime can include: gum adhesive, paint, dried encrustation, office chemicals (eg,

white out), pen marks, paint, concrete, exhaust pollution, smog EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • cleaning of glass to enterprise requirements without damage or injury to tools, equipment

or personnel • clearing of site and equipment storage Underpinning knowledge: • Different methods of cleaning for various applications • Different equipment and materials for various applications • Manual handling procedures • Equipment safety requirements • Personal safety requirements • Procedures relevant to legislation regarding disposal of toxic and other waste substances Practical assessments: • Access, interpret and apply relevant information • Apply relevant cleaning methods for various applications • Use relevant tools and equipment • Use correct material/detergents for various applications • Apply correct manual handling procedures • Apply appropriate personal safety requirements Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems

Level 1 1 1 1 1 1

Automotive Industry RS&R AUR49909A Spot clean internal/external surfaces


AUR49909A SPOT CLEAN INTERNAL/EXTERNAL SURFACES UNIT DESCRIPTOR: This unit identifies the competence required to identify areas to be

spot cleaned by application of chemicals/solvents and store equipment. This unit of competence is for the RS&R Administration and Sales stream.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR49909A.1 Identify need for spot cleaning.

AUR49909A.1.1 Correct information is accessed and interpreted from appropriate manufacturer specifications.

AUR49909A.2 Select and set up equipment.

AUR49909A.2.1 Set up is achieved without causing damage to any machinery or equipment. AUR49909A.2.2 Minimum inconvenience to enterprise is considered when cleaning areas. AUR49909A.2.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR49909A.3 Apply cleaning agent.

AUR49909A.3.1 Application of cleaning agent is achieved without causing damage to any machinery or equipment. AUR49909A.3.2 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.


AUR49909A.4.1 Equipment is cleaned and stored without causing damage to any machinery or equipment. AUR49909A.4.2 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Administration and Sales Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice • material safety data sheets

AUR49909A Spot clean internal/external surfaces Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • chemicals (common neutral) detergents, specialised graffiti removal agents • rubber gloves, face masks, protective clothing Methods include: • use of chemicals, mechanical or manual, washing or scrubbing/cleaning Methods should be applied under normal operating conditions. Other variables may include: • Types of grime: graffiti (eg, texta, paint, ink), encrusted human waste, scuff marks EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • spot cleaning completed to enterprise satisfaction without damage or injury to equipment

or personnel • storing of equipment and cleaning agents Underpinning knowledge: • The necessary cleaning agents and their use • Relevant operational information and equipment • Equipment safety requirements • Relevant methods of spot cleaning • Personal safety requirements • Manual handling procedures Practical assessments: • Access, interpret and apply relevant information • Use cleaning equipment • Select and use relevant cleaning agents • Apply correct manual handling procedures • Apply relevant personal safety requirements Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems

Level 1 1 1 2 1 1

Automotive Industry RS&R AUR50109A Clean fittings and fixtures


AUR50109A CLEAN FITTINGS AND FIXTURES UNIT DESCRIPTOR: This unit identifies the competence required to determine the most

appropriate cleaning solutions and methods to spot clean fittings and fixtures to remove waste and grime for the RS&R Administration/Sales.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR50109A.1 Assess if work area is available for cleaning.

AUR50109A.1.1 Areas to be cleaned are identified from appropriate authorities. AUR50109A.1.2 A knowledge of soil types, surfaces, cleaning agents and methods issued is demonstrated to ascertain type of cleaning required. AUR50109A.1.3 The work area is cleared in advance to enable washing to proceed.

AUR50109A.2 Obtain cleaning equipment.

AUR50109A.2.1 Suitable cleaning agent and equipment is selected based on an assessment of the types of surfaces and types of grime to be cleaned. AUR50109A.2.2 Suitable protective clothing/equipment is obtained and checked to be in good working condition.

AUR50109A.3 Set up work area for cleaning.

AUR50109A.3.1 Set-up of work area for cleaning is achieved without causing damage to any machinery or equipment. AUR50109A.3.2 Drop sheets/covers are placed during cleaning operations. AUR50109A.3.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR50109A.4 Spot clean heavily grimed surfaces.

AUR50109A.4.1 Spot cleaning of heavily grimed surfaces is completed without causing damage to any machinery or equipment. AUR50109A.4.2 The type of mark or spot is identified correctly. AUR50109A.4.3 The most effective chemical agent for the type of grime is selected and applied in a safe manner to manufacturer specifications and enterprise requirements.

AUR50109A Clean fittings and fixtures Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR50109A.4 (continued) Spot clean heavily grimed surfaces.

AUR50109A.4.4 Chemical agents are applied using recognised industry practices as to quantity and type. AUR50109A.4.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR50109A.5 Apply diluted cleaning agent to fixtures and fittings.

AUR50109A.5.1 The applying of diluted cleaning agent to fixtures and fittings is completed without causing damage to any machinery or equipment. AUR50109A.5.2 Agents/solutions are mixed/diluted to manufacturer specifications. AUR50109A.5.3 Agents/solutions are applied using enterprise recognised procedures. AUR50109A.5.4 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR50109A.6 Clean and store washing implements.

AUR50109A.6.1 Washing implements are cleaned and stored without causing damage to any machinery or equipment. AUR50109A.6.2 All equipment and materials are cleaned in an appropriate manner. AUR50109A.6.3 All equipment is checked and reported if faulty. AUR50109A.6.4 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Administration and Sales Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice

Automotive Industry RS&R AUR50109A Clean fittings and fixtures


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • protective clothing including rubber gloves, face masks, breathing filters, safety glasses,

safety boots, overalls • absorbent cloth, buckets, brushes, cleaning agents, spotting spray bottles, hand brooms,

dust pans, air blowing equipment, air compressors, scrapers Methods include: • manual, machine-assisted, washing, brushing, sweeping, scraping, blowing off with air Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • cleaning of fixtures and fittings to enterprise satisfaction without damage or injury to

equipment or personnel • storing of equipment and cleaning agents Underpinning knowledge: • The necessary cleaning agents and their uses • Relevant information • Equipment safety requirements • Various methods of cleaning • Cleaning equipment • Manual handling procedures • Personal safety requirements Practical assessments: • Access, interpret and apply relevant information • Use equipment safely • Apply methods of cleaning • Apply manual handling procedures • Apply personal safety requirements Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems

Level 1 1 2 2 1 1

Automotive Industry RS&R AUR50318A Dispose of waste and maintain a tidy work area


AUR50318A DISPOSE OF WASTE AND MAINTAIN A TIDY

WORK AREA UNIT DESCRIPTOR: This unit identifies the competence required to remove and dispose

of waste matter keeping the work area and surrounds in a tidy and safe condition.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR50318A.1 Access appropriate rubbish pick up equipment.

AUR50318A.1.1 Rubbish pick up equipment relevant to the task is obtained and checked to be in good working order in accordance with manufacturer specifications. AUR50318A.1.2 Protective apparel appropriate to the type of rubbish and litter to be collected is selected. AUR50318A.1.3 All activities are carried out according to industry regulations/ guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR50318A.2 Transfer rubbish to portable carrier.

AUR50318A.2.1 Transfer rubbish to portable carrier is completed without causing damage to any machinery or equipment. AUR50318A.2.2 Rubbish is accessed for health, safety, and environmental risks and handled in accordance with relevant enterprise, client and OH&S and statutory requirements. AUR50318A.2.3 Rubbish bin liners are cleaned and/or replaced as necessary to comply with industry/ enterprise standards. AUR50318A.2.4 All activities are carried out according to industry regulations/ guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR50318A.3 Deliver rubbish to disposal point.

AUR50318A.3.1 Rubbish is delivered without causing damage to any machinery or equipment. AUR50318A.3.2 Rubbish is transported to disposal point by a practical route and without spillage. AUR50318A.3.3 Mechanical lifting devices where necessary are fitted correctly to trolley/carrier and operated in accordance with manufacturer specifications. AUR50318A.3.4 Reports are made to supervisor when disposal unit is full or hazardous rubbish identified.

AUR50318A Dispose of waste and maintain a tidy work area Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR50318A.3 (continued) Deliver rubbish to disposal point.

AUR50318A.3.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR50318A.4 Identify and sort rubbish where required.

AUR50318A.4.1 Sorting is achieved without causing damage to any machinery or equipment. AUR50318A.4.2 Recyclable materials are identified and separated as appropriate. AUR50318A.4.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.


AUR50318A.5.1 Equipment is cleaned and stored without causing damage to any machinery or equipment. AUR50318A.5.2 All equipment is washed and dried as appropriate to minimise development of odours and bacteria. AUR50318A.5.3 Equipment is checked to be in good working order before storage in an accessible location. AUR50318A.5.4 All activities are carried out according to industry regulations/ guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • compactors, dump master, large waste bins, open trucks, pick up trolley, 240 litre bins

with wheels, cleaning cloths, fragrant neutral detergent, bin liners, rubbish bins, protective apparel and equipment (masks etc.)

Automotive Industry RS&R AUR50318A Dispose of waste and maintain a tidy work area


Methods include: • hand and machine pick-up and disposal Methods should be applied under normal operating conditions. Specific requirements: • Specialist removal contractors usually deal with toxic and other dangerous wastes or high

security waste Other variables may include: • wet rubbish types include waste oil, cleaning fluids, coffee, tea, food stuffs, other liquids,

dry; old parts, paper, cartons, containers etc. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating relevant information • safe working practices • methods of pick-up and disposal of waste and litter • complying with statutory and environmental equipment Underpinning knowledge: • The necessary cleaning agents and their uses • Relevant information • Equipment safety requirements • Relevant methods for picking up various types of waste/litter • Relevant methods for disposal of various types of waste/litter • Procedures relevant to legislation regarding disposal of toxic and other waste substances • Manual handling procedures • Personal safety requirements Practical assessments: • Access, interpret and apply relevant information • Use relevant equipment • Apply relevant methods for collecting and disposal of various waste/litter • Apply relevant legislation regarding disposal of toxic and other waste substances • Apply correct manual handling procedures • Apply relevant personal safety requirements Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques

Level 1 1 1 1 1

Automotive Industry RS&R AUR51179A Write routine texts in the workplace


AUR51179A WRITE ROUTINE TEXTS IN THE WORKPLACE UNIT DESCRIPTOR: This unit identifies the competence required to write routine texts

ensuring correct grammar and punctuation are used. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR51179A.1 Write routine texts.

AUR51179A.1.1 A text of one or two sentences is recorded. AUR51179A.1.2 A form is completed. AUR51179A.1.3 A factual statement of one or two sentences is composed. AUR51179A.1.4 Spelling, punctuation and grammar are accurate. AUR51179A.1.5 Information is self-checked and presented for frequent progress checks by designated officer, if applicable.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales Stream Literacy Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • writing equipment and material • enterprise-specific records/documents (eg time cards, leave application forms, requisitions

etc.) • telephones, faxes • dictionaries and other written language aids Methods include: • recording details of a telephone message • completing various forms Methods should be applied under normal operating conditions. Specific requirements: • Information being on routine operational matters • Writing to people who are familiar with subject matter • Using correct grammar/punctuation

AUR51179AWrite routine texts in the workplace Automotive Industry RS&R




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • writing short routine texts using correct grammar and punctuation Underpinning knowledge: • Appropriate written communication techniques • Routine enterprise texts/stationery • Enterprise policies and procedures for preparing written texts Practical assessments: • Complete routine business texts • Use correct grammar and punctuation Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities

Level 1 1 1

Automotive Industry RS&R AUR51356A Read in the workplace


AUR51356A READ IN THE WORKPLACE UNIT DESCRIPTOR: This unit identifies the competence required to read business

texts/manuals, so that decisions can be made on similar terms/conditions, or interpret manuals to enable assistance to others for problem solving.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR51356A.1 Read texts that contain specialist knowledge and may be organised in a variety of formats.

AUR51356A.1.1 Purpose of the text is understood and correctly described. AUR51356A.1.2 Main points or ideas presented are described. AUR51356A.1.3 New technical words are comprehended. AUR51356A.1.4 The meaning of key words and phrases are explained. AUR51356A.1.5 The effectiveness of the text as an instruction is assessed.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • written texts • equipment/material relevant to task • enterprise specific records/documents (stock records, job cards, repair quotations,

personnel records, time sheets, financial drafts, meeting notes) • operational forms/memos/messages/faxes • computer manuals • equipment manuals • internal/external business correspondence/memos • service contracts • dictionaries and other language aids

AUR51356A Read in the workplace Automotive Industry RS&R


Methods include: • reading and understanding texts • reading and correctly interpreting specific business details and documents (eg service

manuals, service contracts etc) for passing on to others • reading and interpreting internal/external correspondence and taking appropriate action • carrying out tasks as described in texts • assessing texts for suitability as instructions Methods should be applied under normal operating conditions. Specific requirements: • Non-routine operational information only • Interpret written text as necessary to enable correct action to be taken EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • reading and interpreting texts in the workplace • carrying out appropriate action described in written texts • assessing texts for suitability as instructions Underpinning knowledge: • Reading and interpreting skills • Enterprise texts/stationery • Enterprise policies and procedures for action required Practical assessments: • Read and correctly interpret business texts and documents and take appropriate action • Carry out appropriate tasks from written texts • Read equipment manuals to assist in operation and maintenance schedules • Assess texts for suitability as instructions Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Solve problems

Level 1 1 1 1

Automotive Industry RS&R AUR51677A Use numbers in the workplace


AUR51677A USE NUMBERS IN THE WORKPLACE UNIT DESCRIPTOR: This unit identifies the competence required to calculate, estimate

and prepare various numerical reports to ensure efficiency of work flow and cash flow in the organisation.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR51677A.1 Operate with numbers to establish procedures.

AUR51677A.1.1 Procedures for collecting and organising numerical data are established. AUR51677A.1.2 Numerical information is collected. AUR51677A.1.3 Numerical information provided from other sources is monitored, checked and corrected for accuracy. AUR51677A.1.4 Numerical information from different sources is compared.

AUR51677A.2 Calculate numerical and related information to establish procedures.

AUR51677A.2.1 Quantities/resources required in the workplace are estimated. AUR51677A.2.2 The time required to complete a task/procedure is estimated. AUR51677.2.3 Settings for equipment and machinery are estimated and adjusted if necessary.

AUR51677A.3 Interpret and present numerical and related information to establish procedures.

AUR51677A.3.1 Procedures are established for the interpretation of numerical information. AUR51677A.3.2 Numerical information is identified, interpreted and manipulated. AUR51677A.3.3 Numerical information is checked for accuracy. AUR51677A.3.4 Numerical and related information is presented. AUR51677A.3.5 Evidence for interpretation of results is presented.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Streams

AUR51677A Use numbers in the workplace Automotive Industry RS&R


Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • equipment, materials and machinery relevant to the task • general office equipment • enterprise-specific records, invoices/statements, stock records, job cards, repair

quotations, personnel records, time sheets, computers, calculators, adding machines • equipment supply quotations • supplier invoices/statements Methods include: • application of numeracy skills to ensure efficiency in the workplace • written, paperbased, electronic tasks • preparing draft budgets • calculating costs of service contracts on equipment Methods should be applied under normal operating conditions. Specific requirements: • Establishing procedures to identify overdue accounts • Identifying future staff and equipment resource requirements for budget purposes EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • using numbers and figures in the workplace to estimate and calculate future business

requirements and to monitor numerical information provided from other sources Underpinning knowledge: • Estimation procedures • Personal safety requirements • Equipment safety requirements • Procedures for collecting and organising numerical data • Procedures to monitor and check numerical information provided from other sources • Enterprise policies and procedures

Automotive Industry RS&R AUR51677A Use numbers in the workplace


Practical assessments: • Apply estimation procedures • Apply procedures for collecting and organising numerical data • Apply procedures to monitor and check numerical information provided from other

services • Prepare draft departmental budgets • Prepare cash flow analyses • Establish various operational procedures Key Competencies: Use mathematical ideas and techniques Solve problems Use technology

Level 2 1 1

Automotive Industry RS&R AUR52327A Identify, clarify and resolve problems


AUR52327A IDENTIFY, CLARIFY AND RESOLVE PROBLEMS UNIT DESCRIPTOR: This unit identifies the competence required to identify and clarify

nature of problems, decide on the best solution, implement solutions, evaluate solutions and assist others to identify and resolve problems.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR52327A.1 Identify problems.

AUR52327A.1.1 Signs of problem(s) are identified and/or anticipated.

AUR52327A.2 Clarify nature of the problem.

AUR52327A.2.1 The problem is investigated by: - gathering information and evidence from a variety of sources. - preparing a detailed analysis of the information listing all options. - distinguishing between relevant and irrelevant components of the problem within time frame.

AUR52327A.3 Determine criteria for optimal solution.

AUR52327A.3.1 Criteria for chosen solution are defined. AUR52327A.3.2 Options and/or strategies and identified and devised. AUR52327A.3.3 Strengths and weaknesses of each option and/or strategy are considered against determined criteria. AUR52327A.3.4 The optimal solution is determined. AUR52327A.3.5 An implementation strategy is prepared and presented to designated officer for approval, if applicable.

AUR52327A.4 Implement solution.

AUR52327A.4.1 The chosen solution is implemented within time frame.

AUR52327A.5 Evaluate and report on effectiveness of solutions and related outcomes.

AUR52327A.5.1 Criteria are established to determine if chosen solutions resolve the problem. AUR52327A.5.2 The chosen solution is evaluated against determined criteria. AUR52327A.5.3 Follow-up procedures are implemented: - by finding out the facts about things that have gone wrong. - by developing contingency arrangements.

AUR52327A Identify, clarify and resolve problems Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR52327A.5 (continued) Evaluate and report on effectiveness of solutions and related outcomes.

AUR52327A.5.4 The effectiveness of the solution is reported to workgroup or designated officer if applicable.

AUR52327A.6 Assist others to identify, clarify and resolve problems in the workplace.

AUR52327A.6.1 Others are assisted to anticipate or identify the indicators of a problem. AUR52327A.6.2 Others are assisted to investigate the problem. AUR52327A.6.3 Others are assisted to devise alternative options and/or strategies. AUR52327A.6.4 Others are assisted implement the chosen solution.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales Stream problem solving Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • repair quotations • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • relevant equipment/material to implement the determined solution • general office equipment • product manufacturer specifications, manuals • relevant legislation, codes of practice • enterprise policies and procedures Methods include: • identifying more complex problems/potential problems • devising, assessing and determining appropriate solutions • implementing solutions to more complex problems • assisting others to identify and resolve problems Methods should be applied under normal operating conditions. Specific requirements: • Complexity of problem to be solved • Options for solution • Solutions available

Automotive Industry RS&R AUR52327A Identify, clarify and resolve problems




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • identifying indicators of more complex problems • devising and implementing solutions • ensuring continuity of work flow • assisting others to identify potential problem indicators • assisting others to identify and resolve problems Underpinning knowledge: • Problem identification • Problem solving evaluation and reporting procedures • Problem solving skills and procedures • Enterprise policies and procedures • Potential problem anticipation/identification procedures Practical assessments: • Apply enterprise policies and procedures to solve problems • Identify possible/potential problem indicators • Devise and implement solutions to more complex problems quickly and effectively • Assist others in the workplace identify problems indicators • Assist others in the workplace to resolve problems • Evaluate and report on effectiveness of solutions to designated officer Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems

Level 1 1 1 1 1

Automotive Industry RS&R AUR54178A Use and maintain workplace office equipment


AUR54178A USE AND MAINTAIN WORKPLACE OFFICE

EQUIPMENT UNIT DESCRIPTOR: This unit identifies the competence required to operate and perform

minor maintenance of workplace equipment. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR54178A.1 Select and safely use workplace equipment.

AUR54178A.1.1 Equipment is used without causing damage to any workplace equipment. AUR54178A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR54178A.1.3 Equipment is used in accordance with manufacturer procedures and enterprise requirements. AUR54178A.1.4 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR54178A.2 Minor maintenance of workplace equipment.

AUR54178A.2.1 Maintenance is completed without causing damage to any workplace equipment. AUR54178A.2.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR54178A.2.3 Maintenance activities are completed to manufacturer specifications to ensure correct/safe operation of equipment. AUR54178A.2.4 All maintenance activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

AUR54178A Use and maintain workplace office equipment Automotive Industry RS&R


Resources may include: • computers, hardware/software, calculators, measuring equipment, general office

equipment, Cardex, automatic pricing equipment, cleaning materials relevant to appropriate equipment, promotional banners/posters, store decorations

Methods include: • reading catalogues • cleaning displays • setting up displays • using computers • using microfiche Methods should be applied under normal operating conditions. Specific requirements may include: • Minor maintenance/repairs to general office equipment etc. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and applying operational information to operate general office type

equipment Underpinning knowledge: • The necessary cleaning agents • Relevant technical information • Equipment safety requirements • Relevant manufacturer specifications/company policies • Relevant minor maintenance procedures Practical assessments: • Access, interpret and apply technical information • Use relevant equipment • Test and adjust equipment for technical requirements • Maintain various items of office equipment • Use relevant cleaning techniques • Maintain company records Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use technology

Level 1 1 1 1 1

Automotive Industry RS&R AUR56633A Investigate and assess automotive insurance claims


AUR56633A INVESTIGATE AND ASSESS AUTOMOTIVE

INSURANCE CLAIMS UNIT DESCRIPTOR: This unit identifies the competence required to inspect, compare

and determine action to be taken with respect to damaged vehicles. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR56633A.1 Investigate circumstances of the claim.

AUR56633A.1.1 Relevant facts and information are collected accurately and thoroughly. AUR56633A.1.2 The validity of the claim against reported circumstances is assessed. AUR56633A.1.3 Fraud indicators are identified accurately and consistently. AUR56633A.1.4 Policy conditions are reviewed to ensure loss falls within policy coverage. AUR56633A.1.5 All data and information collated is recorded progressively. AUR56633A.1.6 All investigation procedures are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR56633A.2 Assess extent of loss.

AUR56633A.2.1 The extent of loss is determined without delay in a fair and equitable manner. AUR56633A.2.2 Appropriate settlement options are examined that fill contractual obligations, enterprise policy and where possible maintain customer satisfaction. AUR56633A.2.3 All options are accurately costed.

AUR56633A.3 Determine suitable action.

AUR56633A.3.1 A cost benefit analysis is carried out on each identified option. AUR56633A.3.2 Selected action is consistent with nature of claim and assessment made. AUR56633A.3.3 Action falls within relevant enterprise legislative restraints.

AUR56633A Investigate and assess automotive insurance claims Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR56633A.4 Prepare report on investigation and assessment.

AUR56633A.4.1 Comprehensive reports are prepared that specify full results of investigation and assessment. AUR56633A.4.2 Recommendations for action are documented with appropriate justifications. AUR56633A.4.3 Reports are submitted and filed in accordance with enterprise procedures.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Insurance Assessor Sources of information/documents may include: • Manufacturer specifications • Enterprise operating procedures • Product manufacturer specifications • Customer requirements • Industry/Workplace Codes of Practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • Computer hardware/software, calculators, general office equipment • Industry-accepted repair times guides • Replacement parts pricing guides • Vehicle safety requirements • Approved repair/replacement methods • Workshop manuals and/or body repair manuals Methods include: • Physically checking/inspecting damage to vehicles and comparing with repairer’s estimate

for repairs • Discussing repairer’s estimate for repairs • Altering repairer’s estimate for repairs (as necessary) • Reviewing reports and publications • Interviewing clients and accident witnesses • Responding to agency enquiries Methods should be applied under normal operating conditions. Specific requirements: • Producing manual and/or computer records • Knowledge of operating principles of vehicle systems and/or components. • Knowledge of repair methods for various components and/or vehicle systems

Automotive Industry RS&R AUR56633A Investigate and assess automotive insurance claims


EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must only take place after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • Inspecting vehicle damage • Inspecting and interpreting estimates for repairs • Comparing vehicle damage with repair estimates Underpinning knowledge: • Industry records and how to maintain them • Vehicle damage inspection methods • Workshop manuals and repair guides • Interview methods • Oral communication and the English language • Written communication skills • Researching and comparison skills Practical assessments: • Maintain workplace records • Convey information both orally and in writing, in English • Prepare accident and/or vehicle damage reports • Research records/people to assist with preparation of accident and/or vehicle damage reports • Interview people to determine relevant details • Inspect vehicles to verify damage Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 1 1 1

Automotive Industry RS&R AUR56661A Recover claim losses


AUR56661A RECOVER CLAIM LOSSES UNIT DESCRIPTOR: This unit identifies the competence required to determine the

viability of damaged vehicle loss recovery by evaluating various salvage and disposal methods and disposing of the damaged vehicle using the most appropriate method.

PRE-REQUISITES: AUR56633A Investigate and assess claims ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR56661A.1 Establish viability of recovery.

AUR56661A.1.1 Sources of recovery are identified. AUR56661A.1.2 An accurate estimate of achievable levels is made. AUR56661A.1.3 The likelihood of recovery success is evaluated.

AUR56661A.2 Evaluate recovery methods.

AUR56661A.2.1 A cost benefit analysis is undertaken for each available recovery method. AUR56661A.2.2 Methods are assessed for compliance with relevant legislative and company policy requirements. AUR56661A.2.3 Recovery action determined is appropriate to circumstances of loss.

AUR56661A.3 Implement recovery.

AUR56661A.3.1 Recovery occurs within appropriate timeframes. AUR56661A.3.2 Recovery level is the maximum achievable in the circumstances.

AUR56661A.4 Record and report on outcome.

AUR56661A.4.1 All relevant registers and files are promptly updated. AUR56661A.4.2 Reports provide a comprehensive documentation of the recovery circumstances and outcomes.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice

AUR56661A Recover claim losses Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • computer hardware/software, calculators, general office equipment. • industry-accepted repair times guides • replacement parts pricing guides • vehicle safety requirements • approved repair/replacement methods • workshop manuals and/or body repair manuals Methods may include: • Implementing loss recovery • Recording and reporting on recovery outcomes • Establishing viability of loss recovery • Evaluation of loss recovery methods Methods should be applied under normal operating conditions. Specific requirements: • Producing manual and/or computer records • Salvage and disposal of damaged vehicles • Knowledge of loss recovery methods Other variables may include: • direct recovery • third party agent’s recovery • solicitor’s recovery EVIDENCE GUIDE: Context: • The underpinning knowledge and skills take place may be assessed on or off-the-job. • The assessment of practical skills must only after a period of supervised practice and

repetitive experience. If workplace conditions are not available assessment, in simulated workplace conditions is acceptable.

• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • the recovery of claim losses • assessing this unit after competency has been demonstrated in unit aur56633a Underpinning knowledge: • Industry records and how to maintain them • Various vehicle loss recovery methods • Oral communication and the English language • Written communication skills • Researching and comparison skills Practical assessments: • Maintain relevant workplace records • Convey information both orally and in writing, in English • Evaluate various loss recovery methods and decide the most appropriate method to be

used • Carrying out vehicle loss recovery by salvage and disposal

Automotive Industry RS&R AUR56661A Recover claim losses



Level 2 2 1 1 1 2 1

Automotive Industry RS&R AUR56754A Provide and maintain automotive insurance policies


AUR56754A PROVIDE AND MAINTAIN AUTOMOTIVE

INSURANCE POLICIES UNIT DESCRIPTOR: This unit identifies the competence required to issue vehicle

insurance policies as part of the dealership service to clients. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR56754A.1 Issue insurance polices.

AUR56754A.1.1 Data on insurance proposals is captured accurately within timelines required by company. AUR56754A.1.2 Policy documentation is completed and reviewed to meet legislative requirements. AUR56754A.1.3 Policies are checked for accuracy and omissions. AUR56754A.1.4 Completed policies are despatched to clients within timelines in accordance with company standards. AUR56754A.1.5 Policy documentation is accurately filed in accordance with company procedures.

AUR56754A.2 Maintain insurance policies.

AUR56754A.2.1 Data on insurance policy maintenance is accurately captured within timelines required by company. AUR56754A.2.2 Policy maintenance documentation is completed as required and reviewed to meet legislative and company requirements. AUR56754A.2.3 Policy maintenance documentation is checked for accuracy and omissions. AUR56754A.2.4 Completed policy maintenance documents are generated and dispatched to clients within timelines in accordance with company procedures. AUR56754A.2.5 Company credit control procedures are implemented to ensure terms of credit are enforced. AUR56754A.2.6 All monies obtained are processed in accordance with company procedures. AUR56754A.2.7 Information technology systems are accurately updated.

AUR56754A Provide and maintain automotive insurance policies Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR56754A.2 (continued) Maintain insurance policies.

AUR56754A.2.8 Policy maintenance documentation is accurately filed in accordance with company procedures.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administrative/sales streams Sources of information/documents may include: • Manufacturer specifications • Enterprise operating procedures • Product manufacturer specifications • Customer requirements • Industry/Workplace Codes of Practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • Computer hardware/software, calculators, general office equipment. • Insurance company application forms. • Checklist guides for vehicle insurance categories Methods include: • Completing vehicle insurance application forms • Checking relevant customer details • Costing vehicle insurance premiums/quoting to customers • Interviewing clients • Responding to vehicle insurance enquiries • Maintaining relevant records • Policy endorsements, renewals, cover notes and cancellations Methods should be applied under normal operating conditions. Specific requirements: • Producing manual and/or computer records • Ensuring customer confidentiality is maintained • Using computers to complete applications EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must only take place after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • Completing customer vehicle insurance applications and checking relevant customer

details against known criteria • Preparing vehicle insurance estimates

Automotive Industry RS&R AUR56754A Provide and maintain automotive insurance policies


Underpinning knowledge: • Industry records and how to maintain them • Client interview methods • Oral communication and the English language • Written communication skills • Client confidentiality requirements and legal ramifications for breach of confidentiality • Insurance Contracts Act • Agents and Brokers Act Practical assessments: • Maintain relevant workplace records • Convey information both orally and in writing, in English • Prepare client vehicle insurance applications • Interview clients to obtain relevant details • Endorse vehicle insurance policies • Renew vehicle insurance policies • Provide vehicle insurance policy cover notes • Cancel vehicle insurance policies (as necessary) Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 1 1 1

Automotive Industry RS&R AUR56854A Provide vehicle finance


AUR56854A PROVIDE VEHICLE FINANCE UNIT DESCRIPTOR: This unit identifies the competence required to prepare and issue

various vehicle financing applications as well as paying out existing client vehicle finance.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR56854A.1 Prepare various vehicle finance policies.

AUR56854A.1.1 Relevant facts and information are collected accurately and thoroughly. AUR56854A.1.2 Vehicle financing options are reviewed to ensure type of finance meets client requirements. AUR56854A.1.3 Vehicle finance applications are completed ensuring client confidentiality and according to company statutory requirements. AUR56854A.1.4 Application acceptance is conveyed to client and all details explained. AUR56854A.1.5 Vehicle finance documentation is accurately filed in accordance with company procedures.

AUR56854A.2 Pay-out vehicle finance on traded motor vehicles.

AUR56854A.2.1 Relevant facts and information are collected accurately and correctly. AUR56854A.2.2 Vehicle pay-out details are obtained and checked. AUR56854A.2.3 Vehicle financing details regarding pay-out are explained to client. AUR56854A.2.4 Client authorises financing transaction regarding pay-out. AUR56854A.2.5 Vehicle finance pay-out procedures are carried out in accordance with statutory and organisational policies and procedures.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/sales streams

AUR56854A Provide vehicle finance Automotive Industry RS&R


Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • computer hardware/software, calculators, general office equipment. • finance company application forms • checklist guides for vehicle financing • various acts/legislation relating to vehicle financing • vehicle sales contracts Methods include: • completing vehicle finance applications • checking relevant customer details • costing vehicle finance applications/quoting to customers • interviewing clients • responding to vehicle finance enquiries • maintaining relevant records Methods should be applied under normal operating conditions. Specific requirements: • producing manual and/or computer records • ensuring customer confidentiality is maintained EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • completing customer vehicle finance applications and obtaining relevant customer details

using known criteria Underpinning knowledge: • Industry records and how to maintain them • Client interview methods • Oral communication and the English language • Written communication skills • Client confidentiality requirements and legal ramifications for breach of

confidentiality/privacy • Privacy legislation • Legislation relating to vehicle financing • Various vehicle financing options

Automotive Industry RS&R AUR56854A Provide vehicle finance


Practical assessments: • Maintain relevant workplace records • Convey information both orally and in writing, in English • Prepare client vehicle financing applications • Interview clients to obtain relevant information • Deal with a variety of vehicle financing options Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 1 2 1 1

Automotive Industry RS&R AUR57902A Allocate work


AUR57902A ALLOCATE WORK UNIT DESCRIPTOR: This unit identifies the competence required to confirm job

requirements, plan work for staff, assign tasks to team members, review the job plans, and assist staff performance to ensure agreed customer requirements are met.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR57902A.1 Confirm job requirements.

AUR57902A.1.1 Job requirements are confirmed with the appropriate staff members. AUR57902A.1.2 The appropriate paperwork is provided to staff.

AUR57902A.2 Plan work for staff.

AUR57902A.2.1 Activities are planned on a daily basis in consultation with appropriate staff. AUR57902A.2.2 Work is prioritised to ensure smooth flow of work, efficient use of equipment and the satisfaction of customer. AUR57902A.2.3 Activities are periodically reviewed throughout the day and rescheduled as appropriate.

AUR57902A.3 Assign tasks to team members.

AUR57902A.3.1 Task activities are assigned to team members based on their areas of competence and expertise and their availability. AUR57902A.3.2 Team members are briefed on their assigned tasks and the relationship of their tasks to those of others. AUR57902A.3.3 Performance measures and requirements are agreed upon between team members in accordance with industry and/or enterprise standards and procedures. AUR57902A.3.4 Allocation of work meets both job requirements and requirements for on and off-the-job training/team skills development.

AUR57902A.4 Review job plan.

AUR57902A.4.1 The outcomes of the job are compared with the job requirements to ensure all requirements have been met. AUR57902A.4.2 Variances to the plan are reviewed to ensure agreed customer requirements are met.

AUR57902A Allocate work Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR57902A.5 Assist staff performance.

AUR57902A.5.1 Agreed timelines for completion of tasks are checked at regular intervals. AUR57902A.5.2 Alternative strategies to achieve tasks are implemented when timelines are not being met. AUR57902A.5.3 Feedback is provided to individual staff members when agreed standard of performance is achieved. AUR57902A.5.4 Feedback and alternative strategies are provided to individual staff members when agreed standards are not being met.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise stationery, phone, appropriate forms/business documents • repair order, job cards, quotes/estimates, and internal memoranda Methods include: • written and verbal communication • planning • reviewing Methods should be applied under normal operating conditions. Specific requirements: Confirmation of job requirements may include: • written confirmation • verbal confirmation Job requirements may include: • repair/service requirements • agreed timeframes/deadlines Paper work for confirming job requirements may include: • repair order • job request • quote/estimate

Automotive Industry RS&R AUR57902A Allocate work




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • confirming job requirements, planning work for staff, assigning tasks to team members,

reviewing the job plans, and assisting staff performance to ensure agreed customer requirements are met

Underpinning knowledge: • Work allocation procedures/job requirements relevant to application • OH&S requirements • Quality improvement techniques and procedures Practical assessments: • Achieve specified quality standards • Apply OH&S practices • Apply quality improvement techniques • Communicate effectively with team members, management and other departments


Level 2 2 3 2 2 3 2

Automotive Industry RS&R AUR59114A Contribute to assessment of staff competencies


AUR59114A CONTRIBUTE TO ASSESSMENT OF STAFF

COMPETENCIES UNIT DESCRIPTOR: This unit identifies the competence required to assist others with

the assessment of staff skills. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR59114A.1 Assist with the assessment of current skills of individual/team staff.

AUR59114A.1.1 Requirements, rules or guidelines for assessment procedures are explained to persons being assessed. AUR59114A.1.2 Evidence is gathered according to industry/training establishment/enterprise requirements. AUR59114A.1.3 Encouragement is given to the individual/team being assessed. AUR59114A.1.4 Assessment procedure is reviewed and changes recommended, where required, in cooperation with appropriate personnel. AUR59114A.1.5 Apply administrative/enterprise policy and procedures relating to assessment.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise documents/forms Methods include: • analysis of performance or determination of learning progress • observation • questioning • completion of practical tasks or projects Methods should be applied under normal operating conditions. Specific requirements: • Assessment may include team or individuals

AUR59114A Contribute to assessment of staff competencies Automotive Industry RS&R




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • assisting others with the assessment of individual/team staff skills. Underpinning knowledge: • Valid assessment principles (relevant techniques and appropriate application) • The subject under assessment • Relevant administrative guidelines • RPL/RCC principles and procedures • Practical assessments: • Apply valid assessment principles self/individual/team • Use interpersonal skills • Analyse and record assessment results Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 2 1 1

Automotive Industry RS&R AUR59211A Coach staff on the job


AUR59211A COACH STAFF ON THE JOB UNIT DESCRIPTOR: This unit identifies the competence required to provide technical

training as required on the job, including preparation, delivery and review of training to individuals and teams.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR59211A.1 Prepare for coaching session.

AUR59211A.1.1 Specific training needs and required outcomes are confirmed with appropriate personnel. AUR59211A.1.2 Session is arranged according to enterprise requirements. AUR59211A.1.3 Method of monitoring trainee/team progress is determined and confirmed with appropriate personnel. AUR59211A.1.4 Equipment, tools and/or other resources required are organised to be available when needed.

AUR59211A.2 Deliver training.

AUR59211A.2.1 The objectives of the coaching session are explained to the trainee/team. AUR59211A.2.2 The work application of the job or skill being taught is discussed with trainee/team. AUR59211A.2.3 A systematic approach is taken to coaching, reflecting: trainer: explanation, demonstration and review trainee/team: explanation, demonstration and practice. AUR59211A.2.4 Trainee/team is encouraged by positive comments, constructive feedback and reinforcement from the trainer. AUR59211A.2.5 Feedback during training is designed to help trainee/team learn from mistakes. AUR59211A.2.6 Practice opportunities are set up and monitored to ensure the safety and protection of all staff, equipment, and customer property.

AUR59211A.3 Review outcomes of session.

AUR59211A.3.1 Trainee/team feedback on the effectiveness of the session is sought, including any problems or difficulties. AUR59211A.3.2 Results of review are used to guide further coaching sessions.

AUR59211A Coach staff on the job Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR59211A.3 (continued) Review outcomes of session.

AUR59211A.3.3 Accurate records are kept in accordance with legislative and/or enterprise requirements and are stored appropriately.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • coaching and provision of technical training as it is required on the job. It is based on the

Workplace Trainer Competency Standards - Category 1, designed for people for whom training is not a major part of the job, and who train one-to-one or small groups only

Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • appropriate reporting/recording documents, database systems Methods include: • informal or structured training • on-the-job training • one-on-one training • training which is technical in nature or relating to OH&S Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of:

• Provision of technical training as required on the job, including preparation, delivery and review of training to individuals and teams

Underpinning knowledge: • Coaching and adult learning principles • Coaching session procedures for given areas of technical training – planning conducting

and session review • Planning procedures for staff practice opportunities

Automotive Industry RS&R AUR59211A Coach staff on the job


Practical assessments: • Plan, conduct and review a coaching session for a given area of technical training • Plan appropriate practice opportunities for a given type of technical training • Maintain trainee records Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 3 2 3 2 2 2

Automotive Industry RS&R AUR59350A Conduct information sessions


AUR59350A CONDUCT INFORMATION SESSIONS UNIT DESCRIPTOR: This unit identifies the competence required to present technical

and other information in structured sessions. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR59350A.1 Prepare for the session.

AUR59350A.1.1 The specific need to be met by the information session is confirmed with appropriate personnel. AUR59350A.1.2 Arrangements are made with appropriate personnel for the time, place and duration of the session. AUR59350A.1.3 The equipment, tools and/or other resources required are organised to be available when needed. AUR59350A.1.4 Information is planned to be presented in a logical sequence.

AUR59350A.2 Present the session.

AUR59350A.2.1 Participants are made aware of the reason for the session and the relevance of the information being presented. AUR59350A.2.2 Information is presented clearly, with demonstration as appropriate.

AUR59350A.3 Follow-up outcomes of the session as required.

AUR59350A.3.1 Participants are encouraged to raise questions on with any aspect of the information session. AUR59350A.3.2 Participant reactions to the session are sought, and feedback is used to guide presentation of future sessions, where appropriate. AUR59350A.3.3 All actions required as a result of the session are carried out as agreed.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

AUR59350A Conduct information sessions Automotive Industry RS&R


Resources may include: • appropriate technical training information Methods include: • mentoring • training Methods should be applied under normal operating conditions. Specific requirements: Information sessions may be regarding: • technical information • workplace health and safety • enterprise policies or procedures EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • presentation of technical and other information in structured sessions Underpinning knowledge: • Adult learning principles • Effective presentation techniques • Information session planning procedures Practical assessments: • Plan and conduct information sessions on a range of appropriate topics, and include

demonstration where appropriate Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 3 2 2 2 1 2

Automotive Industry RS&R AUR59414A Contribute to recruitment/ selection of new staff


AUR59414A CONTRIBUTE TO RECRUITMENT/ SELECTION

OF NEW STAFF UNIT DESCRIPTOR: This unit identifies the competence required to research appropriate

requirements of new staff and assist in the interview planning. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR59414A.1 Research appropriate requirements for new staff.

AUR59414A.1.1 Job requirements, and required competencies, are determined in consultation with management. AUR59414A.1.2 Reasonable expectations of new staff are determined against full job requirements. AUR59414A.1.3 Skills, knowledge and/or experience required by potential candidates are determined. AUR59414A.1.4 Appropriate sources are consulted, where necessary, to confirm requirements.

AUR59414A.2 Assist in interview planning.

AUR59414A.2.1 Appropriate interview questions are generated to elicit information about candidates' skills, knowledge or experience. AUR59414A.2.2 Other relevant desirable attributes of new staff member are discussed with management. AUR59414A.2.3 Recruitment of new staff is performed according to administrative/enterprise policy and procedures.

AUR59414A.3 Advertise job vacancy.

AUR59414A.3.1 Position description/job profile is drafted. AUR59414A.3.2 Position is advertised according to organisation procedure.

AUR59414A.4 Applications received.

AUR59414A4.1 Applications are received and recorded according to organisation procedure. AUR59414A4.2 Applicants are short listed as per job requirement. AUR59414A4.3 Short-list applicants are contacted with interview times.

AUR59414A Contribute to recruitment/ selection of new staff Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR59414A.5 Conduct interviews and select person.

AUR59414A.5.1 Interviews are conducted according to organisation procedure. AUR59414A5.2 Successful applicant is selected from interviewed persons.

AUR59414A.6 Follow up interview process.

AUR59414A.6.1 Person selected is offered job. AUR59414A.6.2 Unsuccessful applicants are notified. AUR59414A.6.3 Arrangements made for person to commence work.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • appropriate forms/business documents

Methods include: • written and verbal communication • research Methods should be applied under normal operating conditions. Specific requirements: Requirements of new staff may include: • school/other qualifications applicable to a career in the automotive industry • previous work experience • current skills • existing knowledge • desirable personal attributes Desirable personal attributes may include: • motivation to enter the industry • ambition to progress within the industry • personal standards

Automotive Industry RS&R AUR59414A Contribute to recruitment/ selection of new staff




• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • researching appropriate requirements for new staff and assisting in the interview planning Underpinning knowledge: • Pre-vocational and school-based "up front" training programs • The purpose and desired outcomes of school and TAFE-based work experience programs • The principles and requirements of Equal Employment Opportunity and Anti-

Discrimination legislation • Effective interviewing principles Practical assessments: • Generate a range of appropriate interview questions to investigate candidates' knowledge,

skills and experience • Determine requirements of a new staff member • Research relevant and current qualifications relating to a given role in the automotive

industry Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 1 1 1

Automotive Industry RS&R AUR59554A Provide technical guidance


AUR59554A PROVIDE TECHNICAL GUIDANCE UNIT DESCRIPTOR: This unit identifies the competence required to access and interpret

technical information, assist staff with service/repair work, provide technical information to staff, and facilitate continuous education.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR59554A.1 Assist staff with service/repair work.

AUR59554A.1.1 Technical guidance, appropriate to skill level and need, is provided to staff when determining the repair/service method. AUR59554A.1.2 Staff with appropriate advanced technical competence are used as a point of reference when required. AUR59554A.1.3 Technical assistance is provided to staff, when needed, to identify any difficult faults. AUR59554A.1.4 Assistance is provided to staff during work completion, when needed, to ensure technical requirements are met. AUR59554A.1.5 Potential faults are recognised before they develop and precautionary steps are taken to prevent them. AUR59554A.1.6 Problems arising from the repair procedure are addressed appropriately during the course of the repair.

AUR59554A.2 Provide technical information to staff.

AUR59554A.2.1 Appropriate technical information is made available to staff when needed. AUR59554A.2.2 Current and relevant technical information is communicated to staff on a regular basis. AUR59554A.2.3 Staff are shown how to access, interpret and apply technical information when required. AUR59554A.2.4 A range of information sources is accessed through an established network when required.

AUR59554A.3 Facilitate continuous education of self and others.

AUR59554A.3.1 Sharing of information/knowledge is encouraged to continue expansion of personal and team knowledge.

AUR59554A Provide technical guidance Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR59554A.3 (continued) Facilitate continuous education of self and others.

AUR59554A.3.2 Training and education opportunities are identified, which are appropriate to meeting technical and business needs, to enhance relevant technical skills of self and staff. AUR59554A.3.3 Approval to attend appropriate courses is sought from management to ensure current and/or future technical requirements are met.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • one of the following technical areas, underpinned by the necessary knowledge and skills:

mechanical, body or electrical/electronic Sources of information/documents may include: • in-house literature (electronic or paper-based) • experience of others in the organisation • other industry contacts (network) • spare parts representatives • insurance assessors • industry bodies/associations • Australian Design Rules • manufacturer information OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • test equipment, technical information Methods include: • interpreting technical information • mentoring Methods should be applied under normal operating conditions. Specific requirements: Technical requirements for work completion may include: • supplier or manufacturer specifications • organisational quality standards • Australian Design Rules • industry standards • recommended repair procedures • precaution notes Areas of advanced technical competence (mechanical) may include: • engine management systems • automatic transmission control • air-conditioning (including climate control) • advanced braking systems, including heavy vehicle testing • LPG service and repair • steering alignment (front, rear and 4WS) • advanced steering systems • preparation of race cars (mechanical)

Automotive Industry RS&R AUR59554A Provide technical guidance


Areas of advanced technical competence (body) may include: • body electronics • advanced welding • advanced colour matching • restoration • panel body alignment • A/C systems (gas and degas) • airbags • preparation of race cars (body) Technical information may include: • workshop manuals • trade publications • supplier/manufacturer service bulletins and repair procedures • supplier/manufacturer specialised training programs EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • accessing and interpreting technical information, assisting staff with service/repair work,

providing technical information to staff, and facilitating continuous education. Underpinning knowledge: • Coaching principles • Sources of technical information • Technical training and education options for staff • Technical and technological developments relevant to the sector of the industry in which

one is employed Practical assessments: • Effectively communicate with staff • Identify appropriate sources of technical information for a range of technical problems • Identify training and education opportunities for self and staff Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 2 2 2

Automotive Industry RS&R AUR59647A Coordinate work activities


AUR59647A COORDINATE WORK ACTIVITIES UNIT DESCRIPTOR: This unit identifies the competence required to plan activities to

complete tasks, implement job plans, report on job outcomes and deal with unexpected events which affect the job plan.

PRE-REQUISITES: BSAORG301A Coordinate own work schedule with that of others

to achieve agreed team/section goals BSATEM201A Participate in allocation and completion of team

tasks ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR59647A.1 Plan activities for individual and/or team to complete tasks.

AUR59647A.1.1 Instructions for work activities are obtained, interpreted and, where necessary, clarified in accordance with enterprise procedures. AUR59647A.1.2 Job/task outcomes are identified in accordance with enterprise requirements. AUR59647A.1.3 Daily activities are determined according to work priorities and time requirements to complete jobs in appropriate order. AUR59647A.1.4 Workload is planned to minimise duplication of effort, overtime situations and unallocated time. AUR59647A.1.5 Job plan is reconciled with budget specifications for each job to ensure budget is achieved.

AUR59647A.2 Implement job plan.

AUR59647A.2.1 Task/job is executed in accordance with plan and enterprise requirements. AUR59647A.2.2 Progress of job is monitored to ensure all requirements are met. AUR59647A.2.3 Outcomes are identified and compared with planned objectives, task instructions, time allocations and customer requirements to ensure all requirements are met. AUR59647A.2.4 Job plan is revised if necessary, to meet customer requirements and workshop job load. AUR59647A.2.5 Planned and actual outcomes are compared to ensure all objectives and task requirements are met.

AUR59647A Coordinate work activities Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR59647A.3 Deal with unexpected events which impact the job plan.

AUR59647A.3.1 Any events which impact the job plan are dealt with so that inconvenience to customer is minimised and a smooth workflow is maintained. AUR59647A.3.2 Enterprise procedures for unexpected or additional work are confirmed to be carried out. AUR59647A.3.3 Customer and relevant staff members are informed of any unexpected events which will affect the job plan, and the proposed solution, in accordance with the industry and/or enterprise procedures.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • appropriate forms/business documents, printed and/or electronic • database, spreadsheet software Methods include: • planning • managing/coordinating Methods should be applied under normal operating conditions. Specific requirements: Instructions for work activities may be obtained from: • customer • supervisor/team leader • written instructions/specifications • procedural instructions Reports may be verbal or written. Written report may be provided to: • customer • customer service adviser • file

Automotive Industry RS&R AUR59647A Coordinate work activities


Customer requirements may include: • rental/courtesy car • transportation • replacement vehicles • replacement parts • additional services Work activity instructions may include: • customer requirements • technical information/instructions • insurance requirements • agreed timeframes/deadlines Unexpected events impacting the job plan may include: • unavailability of parts • unavailability of staff • urgent priorities • staff absences • breakdown of equipment • inability of sub-contractor to complete work within required/agreed timeframe • additional work required to repair faults • additional work requested by customer EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • planning activities to complete tasks, implementing job plans, reporting on job outcomes

and dealing with unexpected events which affect the job plan. Underpinning knowledge: • Types of services and repairs relevant to application • Enterprise procedures for dealing with identified problems and unexpected events which

impact job plans • Work allocation procedures • Language and writing skills/report writing relevant to application • Work schedule principles • Time management principles • Team participation procedures • Team goal setting

AUR59647A Coordinate work activities Automotive Industry RS&R


Practical assessments: • Use language and writing skills to a standard required for clear communication • Write clear and legible reports on outcomes of jobs • Explain time allocation requirements for a job • Explain the incidences of overtime and the amount of unallocated staff time • Reconcile job plan with budget specifications • Use electronic job aids/software • Develop work schedule for a group • Set and meet timelines for activities • Prioritise a set of tasks • Negotiate change to work schedules • Allocate tasks to group and individuals Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 3 2 3 3 2

Automotive Industry RS&R AUR59710A Coordinate health and safety practices in the workplace


AUR59710A COORDINATE HEALTH AND SAFETY

PRACTICES IN THE WORKPLACE UNIT DESCRIPTOR: This unit identifies the competence required to promote the use of

OH&S in the workplace, monitor adherence to OH&S standards and monitor safety levels in the workplace.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR59710A.1 Promote use of OH&S procedures.

AUR59710A.1.1 Safety practices within the workplace are promoted to all appropriate staff. AUR59710A.1.2 Safety publications, posters and material are made widely available in the workplace. AUR59710A.1.3 Staff reading of all safety publications is strongly encouraged. AUR59710A.1.4 Employees are appropriately trained in OH&S procedures, in accordance with relevant OH&S legislation. AUR59710A.1.5 Regular meetings which cover OH&S issues are facilitated, and staff participation is encouraged. AUR59710A.1.6 Plans for solving or dealing with safety hazards are prepared and discussed with appropriate personnel, and implemented when approved. AUR59710A.1.7 Appropriate people are informed of their responsibilities for maintaining and promoting OH&S procedures. AUR59710A.1.8 All safety equipment and resources required for maintaining a safe workplace are provided.

AUR59710A.2 Monitor adherence to OH&S legislation and regulations

AUR59710A.2.1 Work practices are continuously monitored to ensure tasks are performed safely. AUR59710A.2.2 Adequate upkeep of safety equipment is ensured. AUR59710A.2.3 Equipment upgrades necessary to comply with OH&S regulations are referred to management.

AUR59710A.3 Monitor safety levels in the workplace.

AUR59710A.3.1 Standard OH&S measurements are undertaken.

AUR59710A Coordinate health and safety practices in the workplace Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR59710A.3 (continued) Monitor safety levels in the workplace.

AUR59710A.3.2 Safety data is kept and analysed to determine risk potential of processes. AUR59710A.3.3 Safety hazards are noted then checked for rectification. AUR59710A.3.4 Quantity and severity of accidents are regularly analysed to determine risk potential of processes. AUR59710A.3.5 OH&S experts are consulted if necessary to advise on safety matters in the workplace. AUR59710A.3.6 Processes posing unacceptable risk potential are advised to management.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise stationery, appropriate forms/business documents. Methods include: • written and verbal communication • monitoring Methods should be applied under normal operating conditions. Specific requirements: Safety equipment may include: • first aid • fire extinguishers • signage • protective clothing • emergency facilities Safety data may include: • minor accidents • major accidents • near accidents

Automotive Industry RS&R AUR59710A Coordinate health and safety practices in the workplace


OH&S legislation includes: • relevant State and Territory legislation EVIDENCE GUIDE: Context: • The underpinning knowledge may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised

practice and repetitive experience on a range of system types. The assessment, must take place in the workplace.

• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • promoting the use of OH&S in the workplace, monitoring adherence to OH&S standards

and monitoring safety levels in the workplace Underpinning knowledge: • OH&S legislation • Workplace health and safety procedures • Staff responsibilities regarding OH&S Practical assessments: • Provide evidence of up-to-date workplace safety records • Prepare and discuss plans for solving safety hazards in the workplace Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 1 2 1

Automotive Industry RS&R AUR61101A Adapt work processes to new technologies


AUR61101A ADAPT WORK PROCESSES TO NEW

TECHNOLOGIES UNIT DESCRIPTOR: This unit identifies the competence required to investigate the

nature of new technologies and modify existing work processes and procedures to incorporate the new technologies into the workplace.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR61101A.1 Investigate the nature of the new technology.

AUR61101A.1.1 Training/information sessions are attended, where required, to gain a full understanding of the new technology. AUR61101A.1.2 Appropriate technical sources are consulted to gain a full understanding of the new technology. AUR61101A.1.3 New technologies are analysed to determine their importance and value to the enterprise. AUR61101A.1.4 Impact of new technologies on existing processes is analysed. AUR61101A.1.5 Additional materials and equipment which would be required to adopt the technology are communicated to appropriate staff.

AUR61101A.2 Modify existing work processes and procedures.

AUR61101A.2.1 Processes are modified appropriately to incorporate new technologies. AUR61101A.2.2 Impact on workflow and productivity is minimised through effective planning and communication with appropriate staff. AUR61101A.2.3 Staff are provided with appropriate training/information in use of new technologies when required.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Examples of new technologies which could be incorporated into the workplace are: new

equipment or tools, new base materials or new automotive systems. • Workplace example: a body repair involving a multi-layer paint system is encountered

for the first time in the workshop. The technician contacts the paint supplier to gather information on the paint system. Other people might also need to be contacted to gain an understanding of how to effect the repair, such as the paint manufacturer, industry contacts who may have encountered such a paint system before and/or employer bodies. Because normal "blending" is not possible, alternative methods for colour matching need to be determined after gathering appropriate information.

AUR61101A Adapt work processes to new technologies Automotive Industry RS&R


Sources of information/documents may include: • manufacturer specifications • technical journals, including workshop • manuals, tune-up manuals • enterprise operating procedures • customer requirements • industry codes of practice • Statutory legislation OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • technical information, hand tools, specialised tools and equipment as required

Methods include: • analysis of existing work practices • planning • communication • research Methods should be applied under normal operating conditions. Specific requirements: Processes which may be modified could include: • work/repair sequence • health and safety practices • administration and/or documentation • stock control EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • investigating the nature of new technologies and modifying existing work processes and

procedures to incorporate the new technologies into the workplace Underpinning knowledge: • A comprehensive knowledge of the enterprise’s existing activity, processes and

procedures relevant to application • Cost benefit analysis principles • Analytical skills, processes and procedures relevant to application • Planning, communication and management skills, processes and procedures relevant to

application

Automotive Industry RS&R AUR61101A Adapt work processes to new technologies


Practical assessments: • Research and adapt a process to a previously-unknown technology • Train staff, appropriately, in use of a new technology • Compare costs and benefits of a current process and one which incorporates a new

technology • Make a recommendation as to whether a given technology should be introduced to the

workplace, taking into consideration the value to the enterprise of the change • Plan and implement the introduction of a new technology into the workplace, with

provision to minimise the impact on workflow and productivity Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 3 2 3 2 3 3 3

Automotive Industry RS&R AUR61230A Inspect technical quality of work


AUR61230A INSPECT TECHNICAL QUALITY OF WORK UNIT DESCRIPTOR: This unit identifies the competence required to inspect the work

done by other employees, apply quality standards to work, and protect customer property and interests.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR61230A.1 Inspect work done by other staff.

AUR61230A.1.1 Appropriate inspections are conducted to ensure in-house quality systems and procedures are maintained/followed. AUR61230A.1.2 Level of observation and inspection conducted is appropriate to the skill/experience of the staff member. AUR61230A.1.3 Faults identified are brought to the person's attention in an appropriate manner and are corrected promptly.

AUR61230A.2 Apply quality standards to work.

AUR61230A.2.1 Inspections are conducted throughout the course of the work to ensure quality standards are maintained. AUR61230A.2.2 Appropriate quality standards are applied during work completion to ensure the treatment of customer property meets industry and/or enterprise standards. AUR61230A.2.3 All activities are co-ordinated throughout the workplace with a view to efficient quality work outcomes. AUR61230A.2.4 Records of work quality are maintained according to the requirements of the enterprise.

AUR61230A.3 Protect customer property and interests.

AUR61230A.3.1 Possible damage to customer property is avoided through ensuring staff adherence to quality procedures and use of protective materials at all stages of the repair/service. AUR61230A.3.2 Quality of work is reviewed to best serve the interests of the customer.


AUR61230A Inspect technical quality of work Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise stationery, phone, appropriate forms/business documents • repair order, job cards, quotes/estimates, internal memoranda, file note, invoice, fax or

electronic mail, offer to purchase Methods include: • written and verbal communication • conflict resolution Methods should be applied under normal operating conditions. Specific requirements: Inspections may be: • periodic inspection during the job • observation at completion of the job Quality inspections may check that: • all ordered parts have been fitted • components used meet supplier/manufacturer specifications • invoicing complies with service/repair/parts order • invoicing contains sufficient details of labour and/or components used • reported and diagnosed problems have been confirmed as rectified via appropriate test

procedures • presentation of the vehicle after service/repair meets manufacturer and enterprise

standards Protective materials may include: • seat covers • dust covers • mudguard covers EVIDENCE GUIDE: Context: • The underpinning knowledge may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised

practice and repetitive experience on a range of system types. The assessment must take place in the workplace.

• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • ispecting the work done by other employees, applying quality standards to work, and

protecting customer property and interests Underpinning knowledge: • Effective communication/feedback principles • Comprehensive knowledge of enterprise activity, processes and work quality expected

relevant to application • Quality assurance principles

Automotive Industry RS&R AUR61230A Inspect technical quality of work


Practical assessments: • Conduct work inspections to check quality • Maintain quality systems and procedures • Provide feedback to staff on work quality Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 2 2 2

Automotive Industry RS&R AUR61337A Maintain quality systems


AUR61337A MAINTAIN QUALITY SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to conduct the final

quality check on completed work, or orders, reporting on the quality of processes and work outcomes, and implementing improvements to work processes.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR61337A.1 Conduct final quality check on completed work/orders.

AUR61337A.1.1 Completed work/orders are checked for compliance with supplier, enterprise or customer specifications. AUR61337A.1.2 The level of inspection conducted is appropriate to the size and importance of the job. AUR61337A.1.3 Where appropriate, relevant documentation is authorised in accordance with enterprise requirements. AUR61337A.1.4 Feedback is provided to staff on the quality of their work with equal emphasis on strengths and weaknesses and opportunities for development.

AUR61337A.2 Report on the quality of processes and work outcomes.

AUR61337A.2.1 Records are kept according to enterprise quality systems on outcomes of quality checks. AUR61337A.2.2 Quality problems are identified according to enterprise performance indicators. AUR61337A.2.3 Information relating to the quality of processes and work outcomes is provided to appropriate personnel on a regular basis.

AUR61337A.3 Implement improvements to work processes.

AUR61337A.3.1 Staff input is encouraged to generate possible solutions to quality problems. AUR61337A.3.2 Options for solving quality problems are generated and the cost and benefit of each option is compare to. AUR61337A.3.3 Recommended solutions to quality problems are discussed with management. AUR61337A.3.4 Improvements to work processes are implemented according to enterprise policies and procedures.

AUR61337A Maintain quality systems Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR61337A.4 Ensure maintenance of equipment/facilities.

AUR61337A.4.1 Maintenance of equipment/facilities is planned and regularly carried out. AUR61337A.4.2 Appropriate equipment is regularly calibrated in accordance with National Association of Testing Authorities (NATA), legal and industry requirements.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise stationery, enterprise quality system manuals, appropriate forms/business

documents Methods include: • written and verbal communication • analysis • reporting Methods should be applied under normal operating conditions. Specific requirements: Quality inspections may check that: • appropriate test procedures have been conducted • invoicing matches estimate or order, unless supplementary estimates or orders have been

included • presentation of component/vehicle/order meets supplier, enterprise and customer

requirements Quality problems may include: • misdiagnosed faults • jobs requiring re-work • jobs which do not meet customer requirements • repairs which do not fix the problem within the allocated timeframe

Automotive Industry RS&R AUR61337A Maintain quality systems


EVIDENCE GUIDE: Context: • The underpinning knowledge may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • conducting the final quality check on completed work, or orders, reporting on the quality

of processes and work outcomes, and implementing improvements to work processes Underpinning knowledge: • quality assurance concepts • enterprise quality standards and performance indicators Practical assessments: • Identify quality improvement indicators (e.g. time, faults, cost) • Generate a range of options for solving quality problems • Facilitate staff input to solving quality problems • Evaluate costs and benefits for work process improvement options Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 3 2 2

Automotive Industry RS&R AUR61447A Participate in improving workplace productivity


AUR61447A PARTICIPATE IN IMPROVING WORKPLACE

PRODUCTIVITY UNIT DESCRIPTOR: This unit identifies the competence required to identify procedural

changes to improve productivity, recommend equipment which will enhance productivity and communicate with staff on productivity- related matters.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR61447A.1 Identify procedures to improve workplace productivity.

AUR61447A.1.1 Efficiency of current processes is monitored. AUR61447A.1.2 New technologies and procedures which will improve productivity are identified and referred to appropriate personnel.

AUR61447A.2 Recommend equipment requirements to management.

AUR61447A.2.1 Knowledge of relevant technological developments regarding new equipment is maintained. AUR61447A.2.2 Appropriate new/replacement equipment recommendations are made to management. AUR61447A.2.3 Effect of current and required equipment on workplace productivity is assessed. AUR61447A.2.4 Cost-to-benefit ratio for new or upgraded equipment is determined and a recommendation for type of equipment required is communicated to management if appropriate.

AUR61447A.3 Communicate with staff about workplace productivity.

AUR61447A.3.1 Staff meetings are organised and conducted to encourage staff to provide ideas on productivity improvement. AUR61447A.3.2 Staff ideas for improvements are analysed and recommended to appropriate personnel if cost-effective and feasible. AUR61447A.3.3 Staff are informed of and enrolled in new improvement initiatives.


AUR61447AParticipate in improving workplace productivity Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Methods include: • written and verbal communication • analysis • evaluation • formulating recommendations Methods should be applied under normal operating conditions. Specific requirements: New technology may include: • workshop equipment • office equipment • computer software Monitoring techniques may include: • observation • machinery counts • manual counts EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • identifying procedural changes to improve productivity, recommending equipment which

will enhance productivity and communicating with staff on productivity-related matters Underpinning knowledge: • Quality assurance and continuous improvement concepts • Relevant technological developments within field of experience and knowledge Practical assessments: • Explain possible productivity improvements resulting from new equipment • Determine cost-to-benefit ratio of new equipment • Facilitate generation of staff ideas in meetings Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 2 2 2

Automotive Industry RS&R AUR61510A Coordinate improvement of workplace productivity


AUR61510A COORDINATE IMPROVEMENT OF

WORKPLACE PRODUCTIVITY UNIT DESCRIPTOR: This unit identifies the competence required to liaise with

appropriate personnel to improve workplace procedures, implement procedures to improve productivity, and ensure maintenance and security of equipment.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR61510A.1 Liaise with appropriate personnel to improve workplace procedures.

AUR61510A.1.1 Enterprise performance indicators are used as the basis for identifying improvement opportunities. AUR61510A.1.2 Improvements to work layout and procedures, together with supporting equipment requirements, are identified and referred to appropriate personnel in a timely manner. AUR61510A.1.3 Opportunities for improvements are identified through accepted enterprise feedback and analysis mechanisms. AUR61510A.1.4 Equipment and technological developments relevant to the industry are discussed with management for installing in the organisation. AUR61510A.1.5 Estimated benefits and costs of altering procedures are advised to management.

AUR61510A.2 Implement procedures to improve productivity.

AUR61510A.2.1 Changes to procedures and/or workplace layout are implemented to improve workflow and productivity. AUR61510A.2.2 Revised performance indicators are developed and agreed in consultation with appropriate personnel. AUR61510A.2.3 Staff are informed of changes to systems to ensure appropriate implementation of changes in the workplace. AUR61510A.2.4 The effect of changes is monitored and reported to staff and management. AUR61510A.2.5 Systems to deal effectively with "teething problems" are established. AUR61510A.2.6 Benefits and costs of altering procedures are advised to management.

AUR61510A Coordinate improvement of workplace productivity Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise stationery, phone, appropriate forms/business documents Methods include: • communication • implementation of system change • monitoring of changes Methods should be applied under normal operating conditions. Specific requirements: Performance indicators may include: • bottlenecks in production • utilisation of staff and equipment Enterprise feedback and analysis mechanisms may include: • performance indicators • industry standards • best practice standards Equipment my include: • machinery • tools EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • liaising with appropriate personnel to improve workplace procedures, implementing

procedures to improve productivity, and ensuring maintenance and security of equipment

Automotive Industry RS&R AUR61510A Coordinate improvement of workplace productivity


Underpinning knowledge: • Enterprise performance indicators • OH&S guidelines regarding equipment maintenance • Organisational structure and work groups • Change methods/processes • Cost benefit analysis • Contingency planning • Evaluation criteria and processes • Impact of change Practical assessments: • Identify new equipment and technological developments of relevance to the industry • Compare costs and benefits of changes to procedures • Justify feasibility/non-feasibility of new equipment/technology for the organisation • Explain and show records of equipment maintenance schedule • Observation and reporting • Conflict management • Interpersonal communication • Consultation/negotiation processes Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 2 2 2

Automotive Industry RS&R AUR61614A Contribute to business improvement


AUR61614A CONTRIBUTE TO BUSINESS IMPROVEMENT UNIT DESCRIPTOR: This unit identifies the competence required to contribute to the

budget process, manage expenses in order to maintain levels of profitability within the specific area of responsibility, and contribute to the planning of business promotions.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR61614A.1 Contribute to the setting of budgets and targets for the department.

AUR61614A.1.1 Relevant information for budgets and targets is collected within agreed timelines. AUR61614A.1.2 Budget and targets are set to achieve required levels of financial and business performance. AUR61614A.1.3 Hourly rate is calculated based on relevant business costs and required margins, according to enterprise requirements. AUR61614A.1.4 Expenditure requirements are agreed with appropriate personnel, and provision is made in targets. AUR61614A.1.5 Provision for unplanned costs is included in annual budget.

AUR61614A.2 Manage department income and expenses.

AUR61614A.2.1 Expenditure and income for jobs is monitored on a regular basis. AUR61614A.2.2 Financial information on jobs is collected on a regular basis and compared to budget. AUR61614A.2.3 Corrective action for budget discrepancies is implemented. AUR61614A.2.4 Invoices are prepared accurately within specified timelines according to appropriate industry and/or enterprise standards. AUR61614A.2.5 Performance against budgets is monitored on a regular basis, and options for corrective action are discussed with management. AUR61614A.2.6 Assistance is provided in the resolution of disputed accounts according to industry and/or enterprise standards and procedures on dispute resolution.

AUR61614AContribute to business improvement Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR61614A.3 Contribute to planning of business promotions.

AUR61614A.3.1 Promotional strategies are regularly reviewed with management. AUR61614A.3.2 Adjustments to promotional strategies are discussed and agreed with management. AUR61614A.3.3 New stock and/or display equipment required to support promotions is identified and arranged in a timely fashion. AUR61614A.3.4 Displays are arranged to enhance enterprise image.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise stationery, phone, appropriate forms/business documents Methods include: • written and verbal communication • planning Methods should be applied under normal operating conditions. Specific requirements: Budgets and targets may be for: • finances • sales • stock throughput • work won Financial information may include: • hourly rate components • expenditure on jobs, at hourly rate • income from jobs, at hourly rate • suppliers' invoices • stock records

Automotive Industry RS&R AUR61614A Contribute to business improvement


Unplanned costs may include: • accident • burglary/loss • damage

Business or department income may be sourced from: • retail labour sales • component sales • accessories and other items • margins on sublet jobs • government employment incentives

Business costs and margins may include: • general expenses • fixed expenses • on costs • re-work component • profit margins Corrective action in response to budget discrepancies may include: • reassessing budget • reducing costs • changing procedures Business promotions may relate to: • regular advertising • special campaigns Displays may include: • stock and other merchandise • enterprise signage • promotional and advertising material EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • contributing to the budget process, managing expenses in order to maintain levels of

profitability within the specific area of responsibility, and contributing to the planning of business promotions

Underpinning knowledge: • Accounting principles • How to set a realistic budget • Hourly rate components, based on general industry models/formulas • Appropriate responses to a range of budget and target situations in the workplace • Marketing concepts and principles

AUR61614AContribute to business improvement Automotive Industry RS&R


Practical assessments: • Calculate and review hourly rate, based on supplied business costs and margins • Discuss current budget status, based on provided data • Achieve department budgets • Discuss strategy for treatment of debtors and bad debts • Prepare analysis of current enterprise/department promotional strategies and

recommendations for any adjustments Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 3 2 2

Automotive Industry RS&R AUR62721A Establish customer requirements of a complex nature


AUR62721A ESTABLISH CUSTOMER REQUIREMENTS OF A

COMPLEX NATURE UNIT DESCRIPTOR: This unit identifies the competence required to establish customer

requirements for sales, parts, administration, finance and insurance or services which are more complex. It involves confirming the requirements, advising the customer of available options, informing the customer of costs and agreeing an action plan.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR62721A.1 Confirm customer requirements.

AUR62721A.1.1 Active listening is employed to clarify customer needs. AUR62721A.1.2 Customer requirements are elicited without presumptions. AUR62721A.1.3 Customer requirements are elicited professionally, courteously and with tact. AUR62721A.1.4 Customer requirements are fed back accurately and concisely to the customer. AUR62721A.1.5 Customer requirements are documented accurately in language which can be understood by the customer and service providers. AUR62721A.1.6 Customer acknowledgment is obtained of the documented requirements. AUR62721A.1.7 Requirements are documented in accordance with appropriate industry, legal and/or enterprise standards and procedures.

AUR62721A.2 Advise customer of available options.

AUR62721A.2.1 Viable options are provided which are relevant to customer needs. AUR62721A.2.2 Viable options are generated by the employee based on industry, legal and/or enterprise policies regarding customer service. AUR62721A.2.3 Relevant suppliers are contacted to research alternative options, when required. AUR62721A.2.4 Options are explained to, and discussed with, the customer to facilitate customer understanding.

AUR62721A Establish customer requirements of a complex nature Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR62721A.2 (continued) Advise customer of available options.

AUR62721A.2.5 Supporting information is made available to customer, where appropriate, to facilitate understanding. AUR62721A.2.6 Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making.

AUR62721A.3 Inform customer of costs.

AUR62721A.3.1 Customer is provided with accurately estimated costs and timeframes. AUR62721A.3.2 Sale or service conditions are explained to customer where appropriate. AUR62721A.3.3 Costs and timelines are communicated verbally or in writing, according to enterprise standards.

AUR62721A.4 Agree action plan with customer.

AUR62721A.4.1 Customer's preferred option is detailed in action plan. AUR62721A.4.2 Agreed actions are documented as required. AUR62721A.4.3 Delivery timeframe is agreed with customer. AUR62721A.4.4 Customer commitment to agreed action plan is gained, in accordance with enterprise requirements. AUR62721A.4.5 Assistance with any paperwork requiring customer completion is provided where appropriate. AUR62721A.4.6 Customer feedback is sought on services provided.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams applicable to: • customer requirements of a complex nature may include: unusual or out of the ordinary

problems, requirements of special or high importance customers, complex technical problems, matters involving more than one solution or area of service, needs of customers who have not been happy with some aspect of service or work provided, or complex financial or insurance arrangements such as lease, fleet or warranty extension arrangements

Automotive Industry RS&R AUR62721A Establish customer requirements of a complex nature


Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise stationery, phone, appropriate forms/business documents • repair order, job cards, quotes/estimates, customer database, internal memoranda, file note, invoice, fax or electronic mail, offer to purchase, electronic equipment and software Methods include: • written and verbal communication • conflict resolution Methods should be applied in normal operating conditions. Specific requirements: Available options may include: • pricing • time frame • prime item/requirement • method of payment • delivery type • complementary/associated products or services • warranty extensions and warranty extension insurance Accurately estimated costs and timelines may include: • arithmetic correctness • appropriate profit margins • costs for work which will be sublet • lead time for sublet work • lead time due to existing work commitments, priorities and resources

Sale or service conditions may include: • allowance for price increases • policy for return of parts

Paperwork requiring customer completion may include: • sales order • application for finance • application for insurance EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised



AUR62721A Establish customer requirements of a complex nature Automotive Industry RS&R


Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • Dealing with customers and identifying their requirements, advising on options, informing

on costs and developing agreements on plans of action Underpinning knowledge: • Customer service principles • A wide range of customer requirements • Appropriate industry and/or enterprise standards and procedures for documenting

customer requirements • Industry and/or enterprise policies regarding customer service • Comprehensive selection of finance and insurance information, products and suppliers • Strategies to manage conflict • Problem-solving techniques • Steps in negotiating process Practical assessments: • Demonstrate effective interpersonal skills with customers and staff • Document requirements of a range of customers in language understandable to the

customers and workshop personnel • Advise customers of appropriate options, and explain costs versus benefits of each option • Calculate or obtain accurate cost and timeline estimates for a range of customer

requirements • Agree action plans with a range of customers with different needs • Complete numerical calculations/modeling for various financial and/or insurance

arrangements • Apply steps in the negotiating process Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 2 2 1

Automotive Industry RS&R AUR62807A Build customer relations


AUR62807A BUILD CUSTOMER RELATIONS UNIT DESCRIPTOR: This unit identifies the competence required to Establish customer

needs, maintain a customer database and ensure appropriate treatment of customers.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR62807A.1 Ensure maintenance of customer database.

AUR62807A.1.1 Evidence of maintenance of customer records is sought regularly from staff responsible to ensure all vital data is kept on existing and potential customers. AUR62807A.1.2 Customer data is maintained to ensure database relevance and currency. AUR62807A.1.3 Information on customers and service history is gathered when required for analysis.

AUR62807A.2 Establish needs of customer.

AUR62807A.2.1 Customer needs are regularly monitored through formal and informal communication channels. AUR62807A.2.2 Current products and services are assessed against customer needs to determine the business' ability to meet needs. AUR62807A.2.3 Trends in customer service needs are recorded and reported to appropriate personnel periodically for planning purposes.

AUR62807A.3 Ensure appropriate treatment of customer.

AUR62807A.3.1 Service standards are reviewed regularly against outcomes to ensure standards are met. AUR62807A.3.2 All staff are trained to provide basic customer service to an appropriate standard to ensure consistent treatment of all customers at all times. AUR62807A.3.3 The work activities of others is reviewed to ensure customer requirements are met at all times. AUR62807A.3.4 Business operations are reviewed to ensure they meet projected and actual customer requirements. AUR62807A.3.5 Staff are actively involved in providing information to improve operations and activities.

AUR62807A Build customer relations Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • Database (manual or electronic) Methods include: • recording of information • monitoring • analysis Methods should be applied under normal operating conditions. Specific requirements: Customer information recorded on database may include: • customer name • vehicle details • service/repair dates • reported problem, diagnosis and/or repair treatment • recommended complementary/supplementary work • insurance details • customer "rating" for the business Customer needs may relate to: • product range • types of service available • turnaround times • cost efficiency • quality of work • advice on vehicle maintenance/upgrades • availability of complementary services EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • maintenance of customer databases, establishment of customer needs and the appropriate

treatment of customers

Automotive Industry RS&R AUR62807A Build customer relations


Underpinning knowledge: • OH&S legislation • Personal safety requirement • Database compiling & maintenance procedures • Reporting procedures • Analysis procedures Practical assessments: • Define customer needs for existing client base • Gather a range of customer data from records • Analyse customer data • Plan a range of activities to identify and meet customer needs Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 1 1 2

Automotive Industry RS&R AUR62910A Coordinate delivery of products and services to customers


AUR62910A COORDINATE DELIVERY OF PRODUCTS AND

SERVICES TO CUSTOMERS UNIT DESCRIPTOR: This unit identifies the competence required to communicate with

customers regarding work outcomes, confirming that customer requirements are satisfied and coordinating the delivery of products and services to customers.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR62910A.1 Communicate work outcomes to customer.

AUR62910A.1.1 Customer is provided with a clear report on work completed. AUR62910A.1.2 Customer is provided with a clear report on any further faults or future requirements identified during repair/test procedure. AUR62910A.1.3 Advice is provided to customer to ensure long-term asset value of vehicle or component is maintained or enhanced.

AUR62910A.2 Confirm customer requirements are satisfied.

AUR62910A.2.1 Customer requirements are compared to work outcomes/deliverables. AUR62910A.2.2 Confirmation is sought from customer that requirements have been satisfied. AUR62910A.2.3 Any additional requirements are identified with the customer, and actions planned accordingly. AUR62910A.2.4 Formal customer feedback is gained, if appropriate.

AUR62910A.3 Coordinate delivery of products and services to customers.

AUR62910A.3.1 Large transactions are coordinated and finalised to fulfil established customer requirements. AUR62910A.3.2 Appropriate authorisation and quality control is completed in accordance with the type and size of the transaction.


AUR62910A Coordinate delivery of products and services to customers Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise forms/documents • legal requirements (contract, warranty, trade practices) Methods include: • communication • coordination • evaluation of processes Methods should be applied under normal operating conditions. Specific requirements: Customer requirements may include: • time limitations • cost limitations • value for money • after-sales service • quality of work/product Report to customer may be: • verbal • written Customer confirmation may be: • verbal • via customer feedback system High value customers may include those with: • fleet servicing arrangements • multiple purchases • large stock orders • complex requirements • high cost requirements EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • communication with customers regarding work outcomes, confirming that customer

requirements are satisfied and coordinating the delivery of products and services to customers

Automotive Industry RS&R AUR62910A Coordinate delivery of products and services to customers


Underpinning knowledge: • OH&S legislation • Personal safety requirements • Legal requirements • Enterprise standards and procedures for authorisation and quality control for a range of

transaction sizes • Communication processes appropriate to application Practical assessments: • Hand over vehicle after completion of work and gain customer feedback • Co-ordinate delivery of a range of large transactions and gain confirmation that

requirements have been satisfied Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 1 2 2 2 2 1

Automotive Industry RS&R AUR63037A Maintain customer feedback system


AUR63037A MAINTAIN CUSTOMER FEEDBACK SYSTEM UNIT DESCRIPTOR: This unit identifies the competence required to maintain a customer

feedback system and implement of systems to reduce customer complaints.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR63037A.1 Maintain system for gaining customer feedback.

AUR63037A.1.1 Customer feedback system is maintained to ensure records are kept up-to date. AUR63037A.1.2 Feedback data is regularly collated and discussed with appropriate personnel. AUR63037A.1.3 System is continually improved to record data more effectively, and to allow better access to customer feedback.

AUR63037A.2 Implement systems to reduce customer complaints.

AUR63037A.2.1 Problem areas and trends in customer complaints are accurately identified. AUR63037A.2.2 Appropriate action is taken based on problem areas and trends, to reduce the incidence of customer complaints AUR63037A.2.3 Staff are actively encouraged to provide information about improved processes. AUR63037A.2.4 The frequency of customer complaints is reduced by increasing the level of in-built quality service provided.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise documents/procedures/forms

AUR63037A Maintain customer feedback system Automotive Industry RS&R


Methods include: • recording of information • gathering feedback • analysis Methods should be applied under normal operating conditions Specific requirements: Customer feedback may include: • complaints • praise • other feedback Customer feedback system may be via: • ongoing survey of customers • periodic survey to customers • feedback cards at point of sale • face-to-face contact EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • maintenance of a customer feedback system and implementation of systems to reduce

customer complaints Underpinning knowledge: • OH&S legislation • Personal safety requirements • Quality assurance principles • Enterprise quality procedures • Principles of surveying customers, gathering feedback and analysis Practical assessments: • Maintain customer feedback system • Collate and discuss feedback data • Discuss the incidence of customer complaints over a period of time Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 2 2 2

Automotive Industry RS&R AUR63238A Manage complex customer issues


AUR63238A MANAGE COMPLEX CUSTOMER ISSUES UNIT DESCRIPTOR: This unit identifies the competence required to examine the cause

of the complaint and act within limits of authority to resolve the complaint and document the issue and outcome.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR63238A.1 Examine the nature of the issue.

AUR63238A.1.1 All relevant facts relating to the issue are ascertained. AUR63238A.1.2 Customer feelings and opinions are understood through effective communication. AUR63238A.1.3 Enterprise and/or supplier policies relating to the issue are determined.

AUR63238A.2 Exercise judgment to resolve the issue.

AUR63238A.2.1 Implications of the issue for customer and for the organisation are identified. AUR63238A.2.2 Appropriate options for resolution are analysed and negotiated with the customer. AUR63238A.2.3 Options proposed are in accordance with appropriate legislative requirements and enterprise policies. AUR63238A.2.4 Matters for which a solution cannot be negotiated are referred to management.

AUR63238A.3 Document issue and outcome.

AUR63238A.3.1 Outcome of the issue is reported to management where appropriate. AUR63238A.3.2 Issue and outcome is incorporated into customer feedback system.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

AUR63238A Manage complex customer issues Automotive Industry RS&R


Resources may include: • enterprise documents/forms Methods include: • communications • documenting information Methods should be applied under normal operating conditions. Specific requirements: Issues involving action at this level may be: • warranty issues • policy matters • commercial decisions taken • codes of practice Industry/legislative/enterprise requirements for resolution may include: • Consumer Affairs legislation • Trade Practices Act • anti-discrimination legislation Options for resolution may include: • re-work • reduced fee for work completed/agreed • additional services for free/reduced fee • referrals to other suppliers EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • examining the cause of the complaint, acting within limits of authority to resolve the

complaint and documenting the issue and outcome Underpinning knowledge: • OH&S legislation • Industry and legislative requirements for resolving a range of issues • Enterprise standards and procedures for resolving a range of issues

Practical assessments: • Identify customer position, feelings and opinions relating to an issue • Recommend and justify a proposed solution to selected issues • Incorporate issues and outcomes into the customer feedback system

Automotive Industry RS&R AUR63238A Manage complex customer issues



Level 2 2 1 3 1 2 1

Automotive Industry RS&R AUR63337A Maintain business image


AUR63337A MAINTAIN BUSINESS IMAGE UNIT DESCRIPTOR: This unit identifies the competence required to maintain staff dress

and grooming standards, maintain the physical appearance of the workplace, implement waste disposal processes and promote business products and services.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR63337A.1 Maintain the physical appearance of the workplace.

AUR63337A.1.1 The cleanliness and tidiness of the workplace is maintained in accordance with industry and/or enterprise standards of health, hygiene and safety. AUR63337A.1.2 The workplace is free of rubbish and waste in accordance with industry, OH&S and enterprise requirements. AUR63337A.1.3 Standards of cleanliness are communicated to staff in accordance with enterprise procedures. AUR63337A.1.4 Customer reception area is maintained to enterprise standards. AUR63337A.1.5 Defined areas for specific tasks are created and maintained to enterprise requirements. AUR63337A.1.6 Facilities and equipment maintenance is planned and regularly carried out. AUR63337A.1.7 Enterprise image and signage is displayed consistently throughout the organisation.

AUR63337A.2 Maintain enterprise dress and grooming standards.

AUR63337A.2.1 Expectations regarding dress and grooming are communicated to staff on a regular basis. AUR63337A.2.2 Standards are updated as needs arise according to enterprise requirements. AUR63337A.2.3 Dress and grooming of staff are monitored to ensure standards are met. AUR63337A.2.4 Breaches of standards are identified and corrected.

AUR63337A.3 Implement waste disposal processes.

AUR63337A.3.1 Disposal waste is monitored to ensure compliance with environmental, OH&S, industry and enterprise requirements.

AUR63337A Maintain business image Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR63337A.3 (continued) Implement waste disposal processes.

AUR63337A.3.2 Recycling opportunities are identified and implemented in accordance with environmental legislative, industry and/or enterprise standards. AUR63337A.3.3 Appropriate Environment Protection Authority records are maintained.

AUR63337A.4 Promote products and services provided by the business.

AUR63337A.4.1 Promotional activities are implemented as planned according to enterprise policies, industry and legal requirements. AUR63337A.4.2 Product/services are sold to highest quality level according to enterprise policies, manufacturer specifications, industry and legal requirements. AUR63337A.4.3 Sales promotions/campaigns are actively supported.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise stationery, appropriate forms/business documents Methods include: • written and verbal communication Methods should be applied under normal operating conditions. Specific requirements: Defined areas for specific tasks may include: • lunchrooms • work areas for specific tasks (paint, electrical, transmission, wheel alignment) • warehouse areas • office/administration • workshop bays

Automotive Industry RS&R AUR63337A Maintain business image


Waste may include: • materials • products • parts • consumables Corrective action to breaches of dress and grooming standards may include individual or group staff counselling, notices or memos Standard clothing may include: • overalls • shirts • jacket • trousers • work safety or waterproof footwear • ear plugs/muffs • safety goggles • other personal protection equipment EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • maintaining staff dress and grooming standards, maintaining the physical appearance of

the workplace, implementing waste disposal processes and promoting business products and services

Underpinning knowledge: • OH&S requirements within the state/territory of operation • Industry and enterprise standards and requirements regarding physical appearance of the

workplace, dress and grooming • Industry and enterprise standards regarding waste disposal processes • Enterprise standards regarding promotion of services and products • Environmental Protection Authority regulations and guidelines • Advertising codes and requirements for ethical advertising practices • Legal obligations and requirements

Practical assessments: • Address staff breaches of dress and grooming standards appropriately • Complete Environmental Protection Authority paperwork correctly • Maintain the physical appearance of the workshop • Maintain enterprise dress and grooming standard • Implement waste disposal processes • Promote products and services provided by the business

AUR63337A Maintain business image Automotive Industry RS&R



Level 1 2 2 2 1 2 2

Automotive Industry RS&R AUR65116A Determine vehicle damage and recommend repair procedures


AUR65116A DETERMINE VEHICLE DAMAGE AND

RECOMMEND REPAIR PROCEDURES UNIT DESCRIPTOR: This unit identifies the competence required to inspect a vehicle for

damage and recommend a repair action for the RS&R Body stream. PRE-REQUISITES: The achievement of Automotive Body Repair standards appropriate

to the vehicle damage being inspected. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR65116A.1 Inspect vehicle to determine cause and extent of damage for preferred method of repair.

AUR65116A.1.1 Inspection is carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies. AUR65116A.1.2 If required, permission is to be obtained to partly dismantle the vehicle to permit an accurate inspection of the damage, if required. AUR65116A.1.3 Written damage inspection report is prepared with sufficient information to enable preparation of the repair quote including repair option. AUR65116A.1.4 Damage inspection report is appropriate to the type of damage sustained. AUR65116A.1.5 Repair methods that conform to vehicle manufacturer, insurance company, enterprise and statutory guidelines are identified and recommended. AUR65116A.1.6 Inspection is completed without causing damage to any workplace property or vehicle.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body streams Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • insurance company instructions • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

AUR65116A Determine vehicle damage and recommend repair procedures Automotive Industry RS&R


Resources may include: • vehicle manufacturer specifications • written enterprise procedures • insurance company reports • product manufacturer specifications • customer report Methods include: • inspection • measurement • partial dismantling Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • assessing damage accurately without damage or injury to tools, equipment and personnel • recommending the appropriate repair action Underpinning knowledge: • Industry records and how to maintain them • Written communications and report writing relevant to application • Personal & equipment safety requirements • Vehicle inspection procedures • Industry standards Practical assessments: • Access, interpret and apply technical information • Assess damage • Recommend appropriate repair action Key Competencies: Collect, analyse and organise information Communicate ideas and information Use mathematical ideas and techniques Solve problems

Level 1 2 2 2

Automotive Industry RS&R AUR65130A Inspect vehicle systems/components and determine preferred repair action


AUR65130A INSPECT VEHICLE SYSTEMS/COMPONENTS

AND DETERMINE PREFERRED REPAIR ACTION UNIT DESCRIPTOR: This unit identifies the competence required to carry out an

inspection of vehicle systems/components and decide on the most appropriate repair/replacement methods.

PRE-REQUISITES: The achievement of Automotive Mechanical service and repair

standards appropriate to the vehicle/equipment unit/system being inspected. (Applies to all qualifications excluding Electrical)

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR65130A.1 Inspect vehicle systems/ components to determine faults and decide preferred repair action.

AUR65130A.1.1 *Information is accessed from appropriate sources to gain knowledge of the fault. AUR65130A.1.2 Vehicle components are isolated/dismantled to permit an accurate inspection for faults. AUR65130A.1.3 Faults are identified. AUR65130A.1.4 Repair action is determined from extent and type of fault. AUR65130A.1.5 *Report of findings is completed in the enterprise-approved format. AUR65130A.1.6 *All inspections are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

*Language, literacy and numeracy skills are integrated in these competencies. Further details included in Evidence Guide. RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Mechanical stream Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • product manufacturer specifications • industry regulations and codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • testing equipment including meters and gauges, hand tools, power tools • driver’s licence

AUR65130A Inspect vehicle systems/components and determine preferred repair action Automotive Industry RS&R


Methods include: • inspection and testing • fault finding using aural, visual and operational assessments for defects Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. • The competency should be assessed within the context of the qualification being sought. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • locating the fault without damage or injury to tools, equipment or personnel • recommending the appropriate repair action Underpinning knowledge: • OH&S regulations • Testing procedures • Technical information • Equipment safety requirements • Vehicle safety requirements • Manufacturer and enterprise procedures Practical assessments: • Complete all tasks to OH&S regulations • Access, interpret and apply technical information • Correctly use tools and equipment • Decide on repair method to be used Key Competencies: Level Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems

2 2 2 1 2 2

Language, literacy and numeracy skills Speaking and listening skills may include: • listening to and responding to verbal information • exchanging technical information • accessing information through discussion and questioning • exchanging information with customer and recommending repairs Reading and writing skills may include: • accessing information from company and manufacturing sources including written notes,

company forms, manufacturer specifications • reading and interpreting company forms eg checklists, jobsheets • completing company forms eg checklists, jobsheets • reading and interpreting written notes • recording information on computer • reading and interpreting technical and safety information provided by company

Automotive Industry RS&R AUR65130A Inspect vehicle systems/components and determine preferred repair action


Numeracy skills may include: • using and interpreting measurements • using diagnostic tools and charts (i.e. multimeter, measuring tools, diagrams) • applying mathematical ideas to inspection process of vehicle systems and components

Automotive Industry RS&R AUR65230A Inspect paint and/or trim and/or accessories and ascertain recommended repair procedures


AUR65230A INSPECT PAINT AND/OR TRIM AND/OR

ACCESSORIES AND ASCERTAIN RECOMMENDED REPAIR PROCEDURES

UNIT DESCRIPTOR: This unit identifies the competence required toinspect a vehicle’s

paint and/or trim and/or accessories and make recommendations regarding repair/replacement methods.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR65230A.1 Inspect vehicle paintwork and/or trim and/or accessories and recommend the appropriate repair procedure.

AUR65230A.1.1 Inspection is achieved without causing damage to any component or system. AUR65230A.1.2 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR65230A.1.3 Inspection is carried out and recommendations prepared. AUR65230A.1.4 Report of findings is completed in approved enterprise format. AUR65230A.1.5 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR65230A.2 Ascertain repair/replacement procedures.

AUR65230A.2.1 Correct information is accessed and interpreted from appropriate manufacturer specifications. AUR65230A.2.2 Report outlining recommended repair/replacement procedures in approved enterprise format is completed. AUR65230A.2.3 All activities are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Body and Sales streams Sources of information/documents may include: • vehicle manufacturer specifications • company operating procedures • industry codes of practice • product manufacturer specifications • customer report/job cards/requirements • material safety data sheets

AUR65230A Inspect paint and/or trim and/or accessories and ascertain recommended repair procedures Automotive Industry RS&R


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • general office equipment, enterprise stationery • enterprise specific tools and equipment used for dismantling, diagnosis and repairs Methods include: • diagnosis, removal and replacement, fitting of repaired, new or exchange parts,

dismantling, repairing and/or adjusting, paint touch-up, repainting, buffing and polishing Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • recommending the appropriate repair/replacement procedure Underpinning knowledge: • Damage assessment and test procedures • Relevant technical information • Equipment safety requirements • Personal safety requirements • Vehicle safety requirements • Manufacturer/company policies • Repair procedures • Written communications and report writing relevant to application Practical assessments: • Access, interpret and apply technical information • Use tools/equipment • Differentiate between symptoms • Process relevant stationery • Assess damage • Identify appropriate repair/replacement procedures Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques

Level 2 2 1 1 1

Automotive Industry RS&R AUR65349A Prepare written repair quotation


AUR65349A PREPARE WRITTEN REPAIR QUOTATION UNIT DESCRIPTOR: This unit identifies the competence required to gather information and prepare a written quotation for use in facilitating vehicle repairs in all streams. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR65349A.1 Prepare written repair quotation to facilitate repairs.

AUR65349A.1.1 Information is gathered in preparation for quotation. AUR65349A.1.2 Quotation contains customer details, vehicle details and work to be performed, legibly and accurately recorded using the enterprise-approved format. AUR65349A.1.3 Repair quotation is prepared from recommendations and costed with consideration for enterprise overheads. AUR65349A.1.4 Customer is consulted to discuss quotation. AUR65349A.1.5 Approval to complete repairs is sought from customers. AUR65349A.1.6 Quotation is filed for future reference.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • computer software/hardware, calculators, general office equipment, communication

equipment, technicians reports/recommendations • reports/recommendations from qualified personnel Methods include: • preparation of repair quotation • consultation with customer/qualified personnel Methods should be applied under normal operating conditions.

AUR65349A Prepare written repair quotation Automotive Industry RS&R


Specific requirements: • Overheads and costs to include: light, power, rental, taxes, rates, communication,

stationery, charges, government charges, repair/maintenance, vehicle, security, professional association fees, wages, superannuation, worker’s compensation, holidays, leave loading, long service, fuel, expendable materials, parts



• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • accurate and legible preparation of written repair quotations in approved enterprise format Underpinning knowledge: • Industry records and how to maintain them • Written communication and report writing • Oral Communications • Enterprise policies and processes regarding quotations Practical assessments: • Access, interpret & apply information • Prepare customer reports. • Convey information both orally and in writing • Maintain relevant records • Prepare/present repair quotations Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Use mathematical ideas and techniques Solve problems

Level 1 2 1 1 2

Automotive Industry RS&R AUR65416A Determine availability, location and price of replacement parts/components


AUR65416A DETERMINE AVAILABILITY, LOCATION AND

PRICE OF REPLACEMENT PARTS/COMPONENTS

UNIT DESCRIPTOR: This unit identifies the competence required to obtain replacement

parts on behalf of customers. It involves searching for and locating suppliers, determining supply price and availability and providing final price quote to customer.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR65416A.1 Locate replacement part.

AUR65416A.1.1 Potential sources of replacement parts are identified and accessed from enterprise records, trade journals, industry references, personal contact etc. AUR65416A.1.2 Part(s) are sourced using face-to-face, telephone/electronic media and using correct technical terminology. AUR65416A.1.3 Source of required part is found.

AUR65416A.2 Determine supply price.

AUR65416A.2.1 Price of replacement part is determined allowing for supplier’s margin, in line with industry policies and procedures.

AUR65416A.3 Determine part(s) availability.

AUR65416A.3.1 Availability of the part is determined taking into account number required and supply time frame.

AUR65416A.4 Provide final price to customer.

AUR65416A.4.1 Customer is quoted price taking into account enterprise costs and mark up policies and procedures.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Administration/Sales spare parts Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • sources of replacement parts • yellow pages, trade and replacement parts industry journals • computers, microfiche, cardex, phone, fax, stationery

AUR65416A Determine availability, location and price of replacement parts/components Automotive Industry RS&R


Methods include: • use of appropriate sources to locate spare parts and determine availability and price on

behalf of customers. • visual, audio, manual • preparing quotations Methods should be applied under normal operating conditions. Specific requirements: • Relevant replacement parts/components EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • identifying supplier and obtaining spare parts, price and availability • interpreting and communicating operational information • communicating information gained and final price to end customer • safe working practices • equipment protection methods • use of relevant equipment • customer/supplier liaison Underpinning knowledge: • Replacement parts supplier industry • Technical terminology for required parts • Enterprise’s pricing policies regarding supply of parts • Relevant equipment procedures • Relevant technical information • Equipment safety requirements • Equipment types, application and operating procedures Practical assessments: • Access, interpret and apply technical information • Use relevant equipment • Liaise with suppliers/customers of replacement parts • Maintain company/customer records • Prepare quotations on requested replacement parts • Conduct searches of replacement parts suppliers for required items • Apply enterprise policies and procedures to determine price for end customer Key Competencies: Collect, analyse and organise information Communicate ideas and information Work with others and in teams Use mathematical ideas and techniques Solve problems

Level 1 1 1 1 1

Automotive Industry RS&R AUR65508A Carry out vehicle safety/roadworthy inspection


AUR65508A CARRY OUT VEHICLE SAFETY/ROADWORTHY

INSPECTION UNIT DESCRIPTOR: This unit identifies the competence required to complete a vehicle

inspection and report on findings as compared to standards specified by vehicle manufacturer, legislation, regulatory bodies and industry organisations.

PRE-REQUISITES: AUR66108A Carry out diagnostic procedures ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR65508A.1 Complete a vehicle inspection.

AUR65508A.1.1 Inspection is completed without causing damage to any component or system. AUR65508A.1.2 Correct information is accessed and interpreted from appropriate sources to enable inspection to conform to specified standards and procedures. AUR65508A.1.3 Vehicle inspection is carried out using approved methods and equipment, according to specifications and tolerances relative to the vehicle. AUR65508A.1.4 Vehicle system tolerances outside of vehicle manufacturer specifications are recorded and appropriate action is taken in consultation with the customer contract. AUR65508A1.5 Records relating to the vehicle safety inspections are complete, accurate, in the enterprise-approved format and promptly passed on to the appropriate person. AUR65508A1.6 The inspection is completed within established enterprise guidelines. AUR65508A1.7 Inspections are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Mechanical and Body Stream

AUR65508A Carry out vehicle safety/roadworthyinspection Automotive Industry RS&R


Sources of information/documents may include: • vehicle manufacturer specifications • equipment manufacturer specifications • enterprise operating procedures • industry/workplace codes of practice • statutory legislation for vehicle road worthiness (including adrs) • product manufacturer specifications • customer requirements OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • hand, air or power tools, ramps, hoists, and/or pits, measuring equipment, and/or special

tools for removal, testing equipment including meters and gauges Methods include: • conducting a vehicle inspection as required by vehicle manufacturer, State and Territory

legislation, industry practices and/or customer requirements Methods should be applied under normal operating conditions. Specific requirements may include: • Driver’s licence EVIDENCE GUIDE: Context: • The underpinning knowledge may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. • The competency should be assessed within the context of the qualification being sought. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • vehicle inspection is accurately reported and communicated without damage or injury to

tools, equipment and personnel Underpinning knowledge: • OH&S regulations • Relevant Australian Design Rules (ADRs) for safe vehicle operation • Systems operation/minimum requirements • Vehicle/component inspection procedures • Inspection reporting requirements • Equipment safety requirements • Vehicle safety requirements • Inspection checklists Practical assessments: • Access, interpret and apply technical information • Use relevant tools and equipment safely • Use testing equipment • Maintain relevant records • Apply vehicle/component inspection procedures • Use inspection checklists

Automotive Industry RS&R AUR65508A Carry out vehicle safety/roadworthy inspection


Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Solve problems Use technology

Level 2 1 1 1 1

Automotive Industry RS&R AUR65722A Estimate complex jobs


AUR65722A ESTIMATE COMPLEX JOBS UNIT DESCRIPTOR: This unit identifies the competence required to estimate the time

requirements for complex jobs, source requirements, gather cost estimates from external service providers and document quotations.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR65722A.1 Estimate time requirements for jobs.

AUR65722A.1.1 Time estimates for job requirements are calculated based on warranty times, staff estimates, standard service/repair times, relevant specifications, and sub-contracted work time. AUR65722A.1.2 Service/repair times are estimated and compared to documented estimate to ensure repair job is viable. AUR65722A.1.3 Turn-around times for work completed by sub-contractor are incorporated into total time estimates.

AUR65722A.2 Source parts.

AUR65722A.2.1 Viability of replacement compared to repair is ascertained to meet appropriate quality standards and legal requirements where appropriate. AUR65722A.2.2 Part requirements are determined to ensure cost constraints are met. AUR65722A.2.3 Parts and consumables required for the job are ordered from appropriate sources. AUR65722A.2.4 Parts are sourced externally when internal stock is not available to meet customer requirements.

AUR65722A.3 Identify sub-contract testing and/or service/repair work costs for incorporation into the total estimated cost.

AUR65722A.3.1 Estimate is documented on the appropriate form. AUR65722A.3.2 Relevant service/repair requirements, procedures and costs are documented in a logical order. AUR65722A.3.3 Service/repair requirements are documented in detail whenever possible. AUR65722A.3.4 Estimate is relevant to the identified service/repair requirements. AUR65722A.3.5 Potential variations are noted on the estimate.

AUR65722A Estimate complex jobs Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR65722A.4 Estimate total job costs.

AUR65722A.4.1 External service providers are given a clear outline of the work and time requirements of the job. AUR65722A.4.2 Job cost estimate is documented and agreed with external service providers. AUR65722A.4.3 Parts and consumables are costed according to industry and/or enterprise pricing standards. AUR65722A.4.4 Supplementary estimate is prepared, if required, to gain authorisation from owner for additional service/repairs. AUR65722A.4.5 Document the final estimate. AUR65722A.4.6 Authorisation is gained from customer to commence work and/or undertake supplementary work.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • jobs involving sub-contracted work • jobs involving a mix of service/repair disciplines (eg. mechanical and body) • non-routine jobs Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • enterprise stationery, phone, appropriate forms/business documents • repair order, job cards, quotes/estimates • computer, calculator, software Methods include: • written and verbal communication • source parts • estimate costs • document Methods should be applied under normal operating conditions.

Automotive Industry RS&R AUR65722A Estimate complex jobs


Specific requirements: External service providers may be: • other departments • specialist businesses Outlines of work requirements may be: • written • verbal EVIDENCE GUIDE: Context: • The underpinning knowledge may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • estimating the time requirements for complex jobs, sourcing parts, gathering cost

estimates from external service providers and documenting quotations • presentation of estimation accurate and complete Underpinning knowledge: • Estimating principles • Contract law • Sale-contracting principles • Written communication and report writing skills procedures relevant to application • Oral communication skills procedures relevant to application Practical assessments: • Accurately estimate the time required for a job involving sublet work and/or a mix of

service/repair disciplines (eg. mechanical and body) • Estimate on a wide variety of jobs, including non-routine jobs • Justify a repair job deemed to be "viable" from a cost perspective • Justify a replacement/repair decision according to quality standards and legal

requirements Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 2 2 2 2 3 2 2

Automotive Industry RS&R AUR66108A Carry out diagnostic procedures


AUR66108A CARRY OUT DIAGNOSTIC PROCEDURES UNIT DESCRIPTOR: This unit identifies the competence required to diagnose

vehicle/components/equipment faults from “symptoms” and decide repair action necessary.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR66108A.1 Diagnose faults from "symptoms" and decide action necessary.

AUR66108A.1.1 *Information is accessed from appropriate sources to inform action required to assist in distinguishing between “symptoms” and “causes”. AUR66108A.1.2 *Authority is obtained to partly dismantle components, to permit an accurate inspection of diagnosed fault/s, if required. AUR66108A.1.3 Faults are diagnosed without causing damage to any workplace property, vehicle or equipment. AUR66108A.1.4 *A diagnosis strategy is developed that can be used to determine a fault within the vehicle/component/equipment. AUR66108A.1.5 *Identification of faults is made from test results and a “plan of action” is decided upon to rectify faults. AUR66108A.1.6 *Report of findings is completed in the approved format. AUR66108A.1.7 *All inspections are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

*Language, literacy and numeracy skills are integrated in these performance criteria. Further details included in Evidence Guide. RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • manufacturer specifications/manuals • enterprise operating procedures • industry/workplace codes of practice • product manufacturer specifications • customer requirements OH&S practices must abide by: • State/industry OH&S legislation • Award provisions

AUR66108A Carry out diagnostic procedures Automotive Industry RS&R


Resources may include: • computer software, computer hardware, general office equipment, stationery. • specific tools and equipment used for dismantling, testing and diagnosis. Methods include: • diagnosis, isolation, removal and replacement, dismantling, adjusting • visual identification and testing • component/vehicle performance comparison • on-, in- and off-shore diagnosis • on and off site, indoor and out door diagnosis Methods should be applied under normal operating conditions. Other variables may include: • production equipment EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place after only a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. • The competency should be assessed within the context of the qualification being sought. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • access and interpret information • test to verify symptoms • safe work procedures • diagnose of faults • protection methods Underpinning knowledge: • Diagnostic procedures/problem solving techniques • Documenting/reporting procedures • Symptom and cause differentiation • Safety requirements Practical assessments: • Access and interpret information provided • Carry out diagnostic procedures • Document/report diagnostic outcomes • Recommended repair action • Follow fault finding flow charts/processes Key Competencies: Level Collect, analyse and organise information 2 Communicate ideas and information 2 Plan and organise activities 2 Work with others and in teams 1 Use mathematical ideas and techniques 2 Solve problems 1

Automotive Industry RS&R AUR66108A Carry out diagnostic procedures


Language, literacy and numeracy skills: Speaking and listening skills may include: • listening to verbal instructions • following verbal instructions • exchanging technical information • exchanging information with customer/providing diagnosis/asking permission to

dismantle a part for diagnosis Reading and writing skills may include: • reading and interpreting company forms eg checklists, jobsheets • completing company forms eg checklists, jobsheets • recording information on computer • reading and interpreting manufacturer requirements • reading and interpreting technical, diagnostic and safety information provided by

company • reading and following company/manufacturer testing procedures Numeracy skills may include: • reading and interpreting numerical information from test results • using diagnostic tools and charts (i.e. multimeters, measuring tools, diagrams) • applying mathematical ideas to inspection process of vehicle systems and components

Automotive Industry RS&R AUR66208A Carry out diagnoses of complex system faults


AUR66208A CARRY OUT DIAGNOSES OF COMPLEX

SYSTEM FAULTS UNIT DESCRIPTOR: This unit identifies the competence required to analyse faults in

complex systems, identify the cause(s) of the faults and establish the repair requirements within a limited time.

PRE-REQUISITES: AUR66108 Carry out diagnostic procedures ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR66208A.1 Analyse reported faults.

AUR66208A.1.1 Function and operation of the system when operating correctly are identified. AUR66208A.1.2 Information is gathered from all appropriate sources to provide a full overview of all faults and the conditions under which they occur. AUR66208A.1.3 Systematic faultfinding processes are used across relevant systems to determine the extent of the fault. AUR66208A.1.4 Additional technical sources are consulted to assist with analysis, if necessary. AUR66208A.1.5 Actual faults are accurately distinguished from perceived faults.

AUR66208A.2 Identify causes of faults.

AUR66208A.2.1 Most appropriate diagnostic tests are selected to facilitate precise identification of faults and causes. AUR66208A.2.2 Tests are applied systematically and efficiently to gather precise data on system operation. AUR66208A.2.3 Appropriate use is made of technical information to compare gathered data with specifications. AUR66208A.2.4 Test results and gathered data are compared to system specifications and normal functions, and discrepancies are identified. AUR66208A.2.5 Viability of repair or replacement is assessed. AUR66208A.2.6 Source/cause of fault is accurately isolated.

AUR66208A.3 Establish repair requirements.

AUR66208A.3.1 Alternative repair procedures for faulty system are identified.

AUR66208A Carry out diagnoses of complex system faults Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR66208A.3 (continued) Establish repair requirements.

AUR66208A.3.2 Appropriate repair procedures are identified and prescribed. AUR66208A.3.3 Prescribed repair procedures meet customer service requirements. AUR66208A.3.4 Repair requirements are clearly and legibly documented and/or communicated to appropriate personnel. AUR66208A.3.5 Repairs involving equipment/skills not held in the workshop are sourced from specialist workshops. AUR66208A.3.6 Customer is informed of the diagnosis and repair requirements at the appropriate time.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Mechanical • Hydraulic • Pneumatic • Electrical/electronic (eg. hydraulically/electronically-controlled automatic transmissions; anti-lock braking systems) • A complex system is defined as one which integrates two or more automotive systems, or

incorporates three or more of mechanical, hydraulic, pneumatic, electrical or electronic media. Examples include: hydraulically/electronically controlled automatic transmissions; anti-lock braking systems; engine management systems integrating ignition, fuel and transmission control systems.

• Workplace example: Customer reports intermittent shifting into top gear on an

electronically-controlled automatic transmission. The customer is asked a number of questions about the conditions in which the problem occurs (eg. frequency of the problem, speed, road conditions). A road test is conducted, and the technician detects intermittent speedometer operation. After testing of electrical connections, components and sensors, the intermittent speedometer operation is confirmed to be the problem. Repair requirements are determined to be securing the connections on the speedometer wiring.

• The competency should be contextualised to the qualification to which it is being applied. Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice

Automotive Industry RS&R AUR66208A Carry out diagnoses of complex system faults


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • testing equipment, manufacturer information as required.

Methods include: • questioning of customer • road testing • hydraulic testing (eg. performance testing of power steering systems) • electrical testing (eg. performance testing of engine starting systems) • electronic testing (eg. electronic interface diagnostic equipment) • mechanical testing (eg. compression testing on engines) • chemical testing (eg. testing of cooling systems) Methods should be applied under normal operating conditions. Specific requirements: Data gathering method/tools may include: • questioning of customer • paper-based checklist • procedure format • road test • test equipment • technical/service manuals • vehicle service history • body measurements EVIDENCE GUIDE: Context: • The underpinning knowledge may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. • The competency should be assessed within the context of the qualification being sought. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • analysing faults in complex systems, identifying the cause(s) of the faults and establishing

the repair requirements within a limited time. Note: This Unit should be assessed after competency has been demonstrated in diagnosing faults in at least three of the following single systems: • mechanical • hydraulic • pneumatic • electrical/electronic

AUR66208A Carry out diagnoses of complex system faults Automotive Industry RS&R


Underpinning knowledge: • Personal safety requirements • Vehicle/equipment safety requirements • Symptom and cause differentiation • Diagnostic procedures and problem solving techniques • Documenting and reporting procedures • In-depth knowledge of correct function and operation of the appropriate complex system • In-depth knowledge of test procedures and test instrument application • In-depth knowledge of repair procedures Practical assessments: • Apply communication skills with other technicians and customers • Apply literacy and research skills to referencing technical manuals • Locate and describe fault(s) accurately in a complex system • Select and apply most appropriate diagnostic tests for a range of faults in complex

systems • Diagnose a specific fault within a complex system within a prescribed time • Diagnose faults across a broad range of contexts • Document test procedures and results • Identify repair procedure alternatives for a range of faults in complex systems Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 3 2 2 2 2 3 3

Automotive Industry: RS&R AUR66671A Service and repair complex service/repairs


AUR66671A SERVICE AND REPAIR COMPLEX SYSTEMS UNIT DESCRIPTOR: This unit identifies the competence required to determine the repair

or service methods for complex jobs, complete the repairs or service and conduct test procedures to confirm that problems have been fixed.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR66671A.1 Determine repair/service method.

AUR66671A.1.1 Alternative repair procedures are identified. AUR66671A.1.2 Accurate description of the fault situation is established. AUR66671A.1.3 Appropriate use is made of technical information to ensure the recommended procedure complies with supplier specifications and statutory requirements. AUR66671A.1.4 Repair/service method is determined in consultation with appropriate personnel, if necessary. AUR66671A.1.5 Essential and non-essential parts of the system are determined and by-pass techniques are applied where appropriate.

AUR66671A.2 Complete service/repairs.

AUR66671A.2.1 Components are removed without damage and stored according to enterprise requirements. AUR66671A.2.2 Information relevant to the job is confirmed at or prior to the repair. AUR66671A.2.3 Additional technical information is sought as required to effect an effective repair. AUR66671A.2.4 Specialist equipment and specialist procedures are accessed and used correctly. AUR66671A.2.5 System components are assembled to effect repairs. AUR66671A.2.6 Cost-effective rectification is accessed where a choice is available. AUR66671A.2.7 Repairs/service are completed efficiently in accordance with OH&S regulations to fix the diagnosed problem.

AUR66671A Service and repair complex service/ repairs Automotive Industry: RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR66671A.2 (continued) Complete service/repairs.

AUR66671A.2.8 Cost effectiveness of rebuilding or reclaiming components to rectify a problem is assessed. AUR66671A.2.9 Components are rebuilt or reclaimed accurately to effect the repair, where applicable.

AUR66671A.3 Conduct testing procedures.

AUR66671A.3.1 Appropriate tests are applied according to the magnitude of the job completed. AUR66671A.3.2 Test procedures are conducted in a way which ensures the repaired component/vehicle functions correctly. AUR66671A.3.3 Potential problem areas are identified during the test procedure, and rectified. AUR66671A.3.4 The component/vehicle is checked after repair to ensure it does the job for which it was originally designed and meets manufacturer specifications. AUR66671A.3.5 Repairs completed are confirmed to have rectified the customer's original complaint. AUR66671A.3.6 Unrectified problems are identified, reported to the customer and recorded according to enterprise procedures.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Mechanical • Electrical/electronic • Body

• Complex repairs may involve: new and complex technologies, exotic paint finishes, body panel or structural members made of materials other than mild steel, or repairs involving extensive underframe measuring and realignment, shaping or metal finishing techniques, or modifications to vehicles.

• Workplace example: a vehicle has passed over a solid object, resulting in extensive damage front to rear. Damage has been sustained to: front bumper bar, radiator support, engine and suspension, front chassis rails, sills and floor, exhaust system, rear suspension and fuel tank. The method and sequence of repair is determined and repairs and testing are then carried out

Sources of information/documents may include: • enterprise operating procedures • product manufacturer specifications • customer requirements • industry/workplace codes of practice

Automotive Industry: RS&R AUR66671A Service and repair complex service/repairs


OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • Dedicated jigging system, measuring system, hydraulic ram (Porta Power), measuring

equipment (eg. micrometers, dial gauges, special measuring jigs), growlers and diode, checking equipment, measuring instruments (eg. multimeter or other measuring devices)

Methods include: • visual inspection • measurement • road test • stress test Methods should be applied under normal operating conditions. Specific requirements: Complex service/repairs may include those involving: • new and complex technologies • exotic paint finishes • body panel or structural members made of materials other than mild steel • extensive under-frame measuring and realignment and/or shaping and/or metal finishing

techniques • vehicle modifications beyond original specifications • modifications for specialist vehicles (eg. stretch limousines, specialist off-road farming

vehicles, performance vehicles, and specialist vehicles for mining, roadworks and tourism/recreation)

Appropriate technical personnel may include: • manufacturer technical advisers • spare parts representatives • industry specialists Appropriate job documentation may include: • repair order/work order • quotation/assessment/estimate • technical diagnosis EVIDENCE GUIDE: Context: • The underpinning knowledge may be assessed on or off-the-job. • The assessment of the practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. • The competency should be assessed within the context of the qualification being sought. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • determining the repair or service methods for complex jobs, completing the repairs or

service and conducting test procedures to confirm that problems have been fixed.

AUR66671A Service and repair complex service/ repairs Automotive Industry: RS&R


Underpinning knowledge: • Personal safety requirements • Equipment/vehicle safety requirements • The correct function and operation of all systems involved in a complex repair job • A range of test procedures appropriate to complex repair jobs • Service/repair methods relevant to application Practical assessments: • Access correct technical information from a range of sources • Complete a complex repair • Decide whether a component should be rebuilt, reclaimed or replaced in a given situation

and justify the decision • Select appropriate test procedures for a given diagnosed problem and repair schedule Key Competencies: Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Use mathematical ideas and techniques Solve problems Use technology

Level 3 2 2 1 2 3 3

Automotive Industry RS&R AUR70125B Follow workplace occupational health and safety requirements


AUR70125B Follow workplace occupational health and safety requirements

Unit Descriptor This unit covers the competency to:

• Avoid workplace hazards

• Maintain cleanliness of equipment and work areas

• Identify types of fire fighting equipment and their application

• Carry out emergency procedures

• Follow basic security procedures

• Carry out basic first aid

• Risk management

ELEMENT PERFORMANCE CRITERIA 1. Prepare for work 1.1 Work instructions are used to determine job requirements

including hazard and safety procedures

1.2 Job specifications are read and interpreted

1.3 Workplace health and safety requirements, including personal protection needs, are observed throughout the work

2. Follow workplace procedures for hazard identification and avoidance

2.1 Hazards in the work area are recognised and appropriate control actions are taken.

2.2 Established workplace policies and procedures for controlling risks are followed.

2.3 Displayed safety signs and warnings are followed.

2.4 Safety apparel IS worn as required

2.5 Appropriate manual handling/lifting techniques are used.

3. Maintain the cleanliness of equipment and work areas

3.1 Equipment is isolated prior to cleaning and routine maintenance operations.

3.2 Safe, approved methods for cleaning and/or maintaining equipment are used.

3.3 Equipment and work areas are cleaned/maintained according to agreed safety, preventative maintenance schedules, and where applicable, manufacturer specifications.

AUR70125B Follow workplace occupational health and safety requirements Automotive Industry RS&R


ELEMENT PERFORMANCE CRITERIA 4. Locate and identify

workplace fire extinguisher types, applications and operating procedures

4.1 Fire extinguishers identified are to be appropriate to the type required for the workplace environment.

4.2 Fire extinguisher application and operating procedures are to be identified in accordance with equipment manufacturer specifications, OH&S legislation, statutory legislation and enterprise procedures/policies.

5. Carry out emergency procedures

5.1 In the event of warning, procedures for isolating machines are followed.

5.2 Workplace alarm/alert/evacuation procedures are followed.

5.3 In the event of warning, appropriate professional emergency procedures for isolating machines are followed.

5.4 Appropriate professional emergency services are summoned immediately by authorised persons.

6. Follow basic security procedures.

6.1 Security policies/procedures are followed according to enterprise practices and appropriate legislation.

6.2 All Security related events are recorded/reported on the relevant forms

6.3 All staff are advised of enterprise security procedures and correct methods of implementation.

7. Carry out basic first aid 7.1 First aid treatment is carried out correctly.

7.2 First aid treatment given is accurately reported/recorded in accordance with OH&S legislation, statutory legislation and enterprise procedures/policies.

8. Clean up work area and Maintain equipment

8.1 Material that can be reused is collected and stored

8.2 Waste and scrap is removed following workplace procedures.

8.3 Equipment and work area are cleaned and inspected for serviceable conditions in accordance with workplace procedures.

8.4 Unserviceable equipment is tagged and faults identified in accordance with workplace.

8.5 Operator maintenance is completed in accordance with manufacturer’s specifications and site procedures.

8.6 Tooling is maintained in accordance with workplace procedures.



RANGE STATEMENT The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Workplace Health and Safety

• First Aid and Fire Fighting Equipment and Certified Personnel

Unit Scope • Work involves establishing a safe working environment in relation to the specific.

Unit Context • Workplace health and safety requirements include OH&S legislation, material safety management systems, hazardous substances and dangerous goods code and local safe operating procedures

• Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements

• Work requires individuals to demonstrate some discretion, judgement and problem solving skills in first aid safety procedures, risk management and fire fighting procedures.

• Competency may be demonstrated in workplaces involved in the RS&R sector of the automotive industry.

Tools and Equipment • Tools and equipment may include, but not be limited to:

• Fire fighting and First aid

• Personal protection apparel

• Cleaning equipment and materials

• All relevant tools, equipment and machinery

• Cleaning agents and lubricants

• Safety apparel

Materials • Materials are to include first aid kit (as required by industry standards) Safety signage, Communication facilities

Personal Protective Equipment

• Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices



RANGE STATEMENT Information and procedures

• Workplace procedures relating to the use of first aid, fire extinguisher and cleaning equipment and safety apparel.

• Work instructions, including first aid book, fire extinguisher identification and use sheets

• Workplace procedures relating to reporting and communication

• Manufacturer’s specifications and operational procedures.

EVIDENCE GUIDE The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.

Critical Aspects of Evidence

• Carry out emergency procedures

• Selecting the correct fire extinguisher necessary

• Maintaining the cleanliness of machinery, equipment and the work area

• Identifying and avoiding workplace hazards

• Applying basic first aid

• Applying basic security procedures

• Work effectively with others

• Modify activities to cater for variations in workplace context and environment.

Underpinning Knowledge • OH&S regulations/Committees

• Workplace safety procedures

• Equipment and work area maintenance requirements

• Hazard identification and avoidance in the workplace

• Basic first aid procedures

• Basic security procedures

• The correct use and application of fire extinguishers

• Manual handling techniques

• Personal safety requirements

• Hazchem symbols



EVIDENCE GUIDE Underpinning Knowledge (continued)

• Workplace safety policies and procedures

• Procedures for reporting machinery faults and material defects.

Underpinning Skills

These include a number of processes that are learnt throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The questions below highlight how these processes are applied in this competency unit. The number in brackets indicates the level to which the key competency needs to be demonstrated where (1) is where work is within set conditions and process, (2) is where the management or facilitation of conditions or process is exercised, and (3) is where the design and/or development of conditions or process is required.

How will the candidate apply the following key competency in this unit?

The candidate will need to:

Collect, Analyse and Organise Information

Collect, organise and understand information related to first aid, safety procedures, fire fighting and risk management

(Level 2)

Communicate Ideas and Information

Communicate ideas and information to enable confirmation of work requirements and specifications, co-ordination of work with site supervisor, other workers and customers, and the reporting of work outcomes and problems.

(Level 2)

Plan and Organise Activities

Plan and organise activities including the preparation and layout of the worksite and the obtaining of equipment and materials to avoid any back tracking, workflow interruptions or wastage.

(Level 2)

Work With Others and in a Team

Work with others and in a team by recognising dependencies and using co-operative approaches to optimise workflow and productivity.

(Level 2)

Use Mathematical Ideas and Techniques

Use mathematical ideas and techniques to correctly complete measurements and estimate material requirements required for the work.

(Level 1)



EVIDENCE GUIDE Underpinning Skills (continued) Solve Problems

Use pre-checking and inspection techniques to anticipate planing and scheduling problems, avoid wastage of line and material.

(Level 2)

Use Technology

Use the workplace technology related to Occupational Health and safety including tools, equipment.

(Level 2)

EVIDENCE GUIDE Resource Implications • Access to certified personnel as identified in the Range

Statement, standard operating procedures, First aid and fire fighting equipment and risk management procedures.

Method of Assessment • Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.

• Assessment should be by direct observation of tasks and questioning on underpinning knowledge.

• Assessment should be conducted over time and may be in conjunction with assessment of other units of competency

Context/s of Assessment • Assessment may occur on the job or in a workplace simulated facility with relevant process equipment, materials, work instructions and deadlines.

Automotive Industry RS&R AUR70278A Use and maintain workplace tools and equipment


AUR70278A USE AND MAINTAIN WORKPLACE TOOLS AND

EQUIPMENT UNIT DESCRIPTOR: This unit identifies the competence required to select, safely use

and maintain workplace tools and equipment. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR70278A.1 Select and safely use workplace tools and equipment.

AUR70278A.1.1 Applicable tools and equipment are selected to meet the job requirements. AUR70278A.1.2 *Tools and equipment are used in accordance with procedures to produce the required results. AUR70278A.1.3 *Suitable tools and equipment are selected and used to prevent injury to self and others and damage to the job. AUR70278A.1.4 *Tools and equipment testing is carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

AUR70278A.2 Service and maintain workplace tools and equipment.

AUR70278A.2.1 *Tools and equipment are regularly checked against manufacturer recommendations, to ensure safe operating condition. AUR70278A.2.2 *Damaged/worn tools and equipment are tagged and removed from the workplace for repair or replacement and reported to supervisor. AUR70278A.2.3 *Tools/equipment are serviced, adjusted and/or maintained as per manufacturer schedule to ensure safe and correct operation, within the scope of responsibility. AUR70278A.2.4 *Servicing and maintenance operations are carried out according to industry regulations/guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

*Language, literacy and numeracy skills are integrated into these performance criteria. Further details included in Evidence Guide. RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • Automotive RS&R sector

AUR70278A Use and maintain workplace tools and equipment Automotive Industry RS&R


Sources of information/documents may include: • vehicle manufacturer specifications • enterprise operating procedures • industry/workplace codes of practice • product manufacturer specifications • insurance company reports OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • computer hardware/software, calculators, general office equipment • hand tools and power tools, special tools for removal/adjustment, storage racks, protective

measuring devices, plastic repair equipment, sealing equipment, adhesive equipment, covers, heating equipment, templates, welding equipment including: oxy, arc, MIG, TIG vehicle cleaning equipment

• service workshop manuals, product manuals • hydraulic breaker tools for heavy tyres (heavy tyre sector only) • line oilers, filters and gauges Methods include: • routine maintenance to tools and equipment as per schedules specified. • labelling faulty tools and equipment • minor repairs to tools and equipment Methods should be applied under normal operating conditions. Specific requirements: • Hydraulic jack, air bag. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. • The competency should be assessed within the context of the qualification being sought. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • selection and safe use of hand tools • selection and safe use of specialty equipment • basic maintenance of tools and equipment within the scope of operator responsibility • selection and safe use of personal protective equipment • enterprise policy/manufacturer procedures followed when using specialist equipment

Automotive Industry RS&R AUR70278A Use and maintain workplace tools and equipment


Underpinning knowledge: • Basic maintenance procedures of tools and equipment. • Tool and equipment safety and operating procedures • Tool and equipment selection procedures Practical assessments: • Access, interpret and apply technical information regarding tools and equipment • Carry out procedures for tagging of damaged worn tools/equipment • Apply communication skills to report damaged/worn tools/equipment to supervisor • Carry out recommended maintenance procedures • Use relevant tools and equipment safely Key Competencies: Level Collect, analyse and organise information 1 Plan and organise activities 1 Use mathematical ideas and techniques 1 Solve problems 1 Use technology 1 Language, literacy and numeracy skills Speaking and listening skills may include: • following verbal instructions on use of tools • exchanging technical information • reporting damaged /worn tools and equipment Reading and writing skills may include: • reporting damaged, lost, worn tools • reading information on tags on tools and equipment • filling in required information on tags • reading service manual as required by manufacturer • reading and following procedures, specifications and maintenance schedules for tools and

equipment • reading and following service procedures • recording information on computer

Automotive Industry RS&R AUR70314A Contribute to workplace communication


AUR70314A CONTRIBUTE TO WORKPLACE

COMMUNICATION UNIT DESCRIPTOR: This unit identifies the competence required to convey information

in the workplace and maintain customer/enterprise/Government records.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR70314A.1 Maintain, interpret and convey workplace information.

AUR70314A.1.1 *Information is accessed from appropriate sources to ensure effective communication skills are applied when sending or receiving information. AUR70314A.1.2 *Assistance is provided to colleagues in the workplace as necessary, to foster common understanding. AUR70314A.1.3 *Requests from colleagues are met promptly and willingly. AUR70314A.1.4 Workplace objectives and goals are identified and met.

AUR70314A.2 Maintain workplace records.

AUR70314A.2.1 *Records are kept and maintained in accordance with workplace/ enterprise procedures and government regulations.

*Language, literacy and numeracy skills are integrated in these performance criteria. Further details included in Evidence Guide. RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R Streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • industry/workplace codes of practice • product manufacturer specifications • customer requirements OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources include: • workplace records system • computer hardware/software, calculators, general office equipment • enterprise specific records, statutory requirements, stock records, job cards, customer

instructions, repair quotations, personnel records, time sheets • vehicle identification plates or numbers • product manufacturer manuals/specifications

AUR70314A Contribute to workplace communication Automotive Industry RS&R


Methods include: • written, oral, electronic, hand signals • conveying information in the workplace • maintaining workplace records systems Methods should be applied under normal operating conditions. Specific requirements: • Understanding of basic operating principles of motor vehicle system/components

including types and models of vehicles EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and conveying workplace information • maintenance of workplace communication including records: customer, enterprise and

government Underpinning knowledge: • The communication process • Use and maintenance of workplace records • Written and oral communication skills Practical assessments: • Maintain relevant workplace records • Convey information both orally and in writing • Access, interpret and apply technical information Key Competencies: Level Collect, analyse and organise information 1 Communicate ideas and information 1 Plan and organise activities 1 Work with others and in teams 1 Language , literacy and numeracy skills: Speaking and listening skills may include: • listening to customer information • exchanging technical information and job instructions • helping colleagues to convey new information • listening and responding to requests from colleagues Reading and writing skills may include: • reading and completing company forms eg. checklists, jobsheets • recording customer related information • completing workplace records • reading and following company procedures as set out by employee handbooks or

standards operating procedures (sop) • accessing information from computer • entering information on computer • reading and interpreting written information including written notes, technical updates,

notices

Automotive Industry RS&R AUR70421A Establish relations with customers


AUR70421A ESTABLISH RELATIONS WITH CUSTOMERS UNIT DESCRIPTOR: This unit identifies the competence required to develop and

maintain communication with customers. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA AUR70421A.1 Establish contact with customers

AUR70421A.1.1 *Welcoming customer environment is maintained. AUR70421A.1.2 *Customer is greeted warmly according to enterprise policy and procedures. AUR70421A.1.3 *Effective service environment is created through verbal and non-verbal presentation according to enterprise policy and procedures.

AUR70421A.2 Clarify specific needs of client

AUR70421A.2.1 *Client needs are accurately assessed against the products/services of enterprise. AUR70421A.2.2 *Features and benefits of products/services provided by enterprise are clearly described/recommended for client’s needs. AUR70421A.2.3 *Client details are recorded clearly and accurately in required format.

AUR70421A.3 Provide information and advice

AUR70421A.3.1 *Correct information to satisfy client needs is provided. AUR70421A.3.2 *Alternative sources of information/advice are discussed with client. AUR70421A.3.3 *Alternatives are followed up, if necessary.

AUR70421A.4 Follow up client needs.

AUR70421A.4.1 *Further information is dispatched to client as required. AUR70421A.4.2 *Gaps in available information are identified and are referred to relevant person for action.

*Language, literacy and numeracy skills are integrated in these performance criteria. Further details included in Evidence Guide.

AUR70421A Establish relations with customers Automotive Industry RS&R


RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • manufacturer specifications • enterprise operating procedures • industry/workplace codes of practice • product manufacturer specifications • customer requirements OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • equipment/material relevant to task • computer hardware/software applications, calculators, general office equipment and

telephones Methods include: • written, oral and electronic • greeting customers • establishing and servicing client needs Methods should be applied under normal operating conditions. EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • interpreting and communicating information • use of relevant communication mediums • customer contact procedures • assessing this unit after competency has been demonstrated in unit aur70314a contribute

to workplace communication Underpinning knowledge: • Industry/Workplace codes of practice • Product manufacturer enterprise policies and procedures • Relevant consumer legislation • Communication skills – questioning, active listening • Customer relationship principles Practical assessments: • Develop and maintain professional relations with customers • Determine and provide appropriate information to satisfy client needs

Automotive Industry RS&R AUR70421A Establish relations with customers


Key Competencies: Level

1 1 1 1

Collect, analyse and organise information Communicate ideas and information Plan and organise activities Work with others and in teams Solve problems 1 Language, Literacy and Numeracy Skills: Speaking and listening skills may include: • Listening to and discussing customer requirements and information face-to-face, on the

telephone or by fax • Explaining technical and safety information to customer • Reporting information to relevant person for action Reading and writing skills may include: • Recording customer information on company forms • Reading and interpreting customer information on company forms eg. checklists,

jobsheets • Writing reports for customer use • Following company procedures as set out for customer relations • Entering information on computer

Automotive Industry RS&R AUR70508A Carry out manual handling operations


AUR70508A CARRY OUT MANUAL HANDLING

OPERATIONS UNIT DESCRIPTOR: This unit identifies the competence required to manually lift and

move components/parts. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA

AUR70508A.1 Lift and move materials/ components/parts.

AUR70508A.1.1 Work is completed without causing damage to any component or system. AUR70508A.1.2 Material weight is determined correctly utilising most appropriate technique. AUR70508A.1.3 Appropriate equipment is selected where required. AUR70508A.1.4 Items to be lifted are checked for hazardous implications. AUR70508A.1.5 Lifting techniques are undertaken to workplace Australian Standards. Types of movement, methods, storage, height and position are considered. AUR70508A.1.6 Parts/components/materials are placed safely on moving equipment and relocated ensuring safety of personnel and security of parts/components/materials. AUR70508A.1.7 All activities are carried out according to industry regulations/ guidelines, OH&S legislation, statutory legislation and enterprise procedures/policies.

RANGE OF VARIABLES: Range of contexts: This competency standard applies to the following and should be contextualised to the qualification to which it is being applied: • RS&R streams Sources of information/documents may include: • Manufacturer specifications • Enterprise operating procedures • Product manufacturer specifications (eg. Manufacturer safety data sheets) • Industry/Workplace Codes of Practice OH&S practices must abide by: • State/industry OH&S legislation • Award provisions Resources may include: • Weight determining equipment (scales or interpreting signage), protective equipment Methods include: • Manual, using hand operated equipment Methods should be applied under normal operating conditions.

AUR70508A Carry out manual handling operations Automotive Industry RS&R


Specific requirements: • Relevant parts/components for manual handling • Hazard implications (eg, chemicals, liquids, gases) EVIDENCE GUIDE: Context: • The underpinning knowledge and skills may be assessed on or off-the-job. • The assessment of practical skills must take place only after a period of supervised


• The prescribed outcome must be able to be achieved without direct supervision. Critical aspects: It is essential that competence is fully observed and there is the ability to transfer the competency to changing circumstances and to respond to unusual situations in the critical aspects of: • safe lifting and moving of parts and components • fulfilling equipment safety requirements • application of correct manual handling techniques Underpinning knowledge: • Correct manual handling techniques/safe lifting and moving procedures • Equipment/Material safety requirements • Personal safety requirements • Industry codes of practice Practical assessments: • Access, interpret and apply relevant information • Use relevant equipment safely • Apply manual handling techniques with respect to correct lifting and moving of items • Apply personal safety requirements Key Competencies: Communicate ideas and information Plan and organise activities Work with others and in teams

Level 1 1 2

Automotive Industry RS&R BSACOM101A Receive and pass on message to facilitate communication flow


BSACOM101A RECEIVE AND PASS ON MESSAGE TO

FACILITATE COMMUNICATION FLOW UNIT DESCRIPTOR: This Unit covers being able to receive and pass on written and

verbal messages within enterprise timelines.

Related Units: • BSACOM201A Receive and pass on oral messages to facilitate

effective communication • BSACOM202A Receive and pass on written information to

facilitate communication flow ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSACOM101/01 Receive and relay oral messages

• Message is understood and clarified, if necessary. • Message is accurately recorded, if necessary. • Message is accurately relayed to the nominated person

within designated timelines. BSACOM101/02 Receive and relay written messages

• Instructions for relaying written message are

understood, recorded and clarified, if necessary. • Message received is relayed to the nominated person

within designated timelines. RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • telephone protocol Types of messages: • telephone • verbal • email Originators of messages: • internal/external Information may be indicated in Auslan EVIDENCE GUIDE: Routine is that which occurs within the context of everyday work tasks and activities. Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of receiving and passing on messages according to enterprise procedures and policies. Check that: • calls are answered within accepted enterprise time • listening is attentive • the enterprise is identified correctly • messages are clear, concise and accurate • messages are delivered promptly and followed up, if necessary • telephone equipment is handled correctly • calls are transferred with clarity and ease to the correct location/person • written communication is clear and concise

Automotive Industry RS&R BSACOM201A Receive and pass on oral messages to facilitate effective routine communication


BSACOM201A RECEIVE AND PASS ON ORAL MESSAGES TO

FACILITATE EFFECTIVE ROUTINE COMMUNICATION

UNIT DESCRIPTOR: This Unit covers receiving and relaying oral messages, answering

telephones and handling telephone queries, transferring telephone calls and making telephone calls.

Related Units: • BSACOM101A Receive and pass on messages to facilitate

communication flow • BSAENT101A Apply knowledge of enterprise to complete

routine administrative skills • BSAENT201A Apply knowledge of enterprise to promote its

products and services • BSACOM301A Collect and provide information to facilitate

communication flow ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSACOM201/01 Receive and relay oral messages

• Message is understood and clarified, if necessary • Message is accurately recorded, if necessary • Message is accurately relayed to nominated person

within designated timelines BSACOM201/02 Respond to incoming telephone calls

• Calls are answered promptly and clearly using

designated enterprise protocol • Callers are correctly identified and their requirements

accurately established • Callers are given only disclosable information • Callers' enquiries are answered or transferred to the

appropriate location/person BSACOM201/03 Make telephone calls

• Telephone equipment used is inclusive, but not

exclusive, of: picking up a group; transferring calls; putting calls on hold; redialling; conference calls

• Purpose of outgoing calls is clearly conveyed • Telephone numbers are correctly obtained and contact

established RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • telephone protocol Types of messages: • telephone • verbal Originators of messages: • internal/external Information may be indicated in Auslan

BSACOM201A Receive and pass on oral messages to facilitate effective routine communication Automotive Industry RS&R


EVIDENCE GUIDE: Routine is that which occurs within the context of everyday work tasks and activities. Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of how to receive and pass on oral information according to enterprise procedures and policies. Check that: • calls are answered within accepted enterprise timelines • listening is attentive • the enterprise is identified correctly • messages are clear, concise and accurate • telephone equipment is handled correctly • calls are transferred with clarity and ease to the correct location/person

Automotive Industry RS&R BSACOM301A Collect and provide information to facilitate communication flow


BSACOM301A COLLECT AND PROVIDE INFORMATION TO

FACILITATE COMMUNICATION FLOW UNIT DESCRIPTOR: This Unit covers responding to requests for information, both oral

and written and collecting information for drafting everyday correspondence, such as memorandums and messages.

Related Units: • BSACOM201A Receive and pass on oral messages to facilitate

effective routine communication • BSACOM202A Receive and pass on written information

facilitate communication flow • BSAENT301A Provide information and advice regarding the

products/services of the enterprise to meet client needs

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSACOM301/01 Respond to telephone, oral and written requests for information

• Information is located from internal/external sources

and records: by speaking to others; from written sources & by observation

• The request for information is understood • Requests are received and recorded

BSACOM301/02 Draft routine correspondence in response to a need or a request

• Correct signature is obtained, if necessary

correspondence is filed for use as standard reply to future requests for similar information

• Draft is presented to the nominated officer for approval on completion of task

• Spelling, punctuation and grammar are correct • Ensure that intended meaning of correspondence is

readily understood by recipient • Information is drafted into appropriate format for

presentation using clear and concise language • Information to be included in correspondence is

obtained • Need for correspondence is understood

RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • telephone protocol • correspondence format • Client requests • Client services Routine texts may include: • memoranda • messages • instructions EVIDENCE GUIDE: Routine is that which occurs within the context of everyday work tasks and activities. Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of collecting and providing information to facilitate communication flow in accordance with enterprise procedures and policies.

BSACOM301A Collect and provide information to facilitate communication flow Automotive Industry RS&R


Check that: • requests for information are responded to promptly • enterprise goals are maintained • routine texts are read and understood • appropriate information is given to clients • correspondence produced is relevant to requests • correct spelling and grammar is used in correspondence • the correct signature is obtained, if necessary • correspondence is filed appropriately

Automotive Industry RS&R BSACOM302A Take dictation to produce a text


BSACOM302A TAKE DICTATION TO PRODUCE A TEXT UNIT DESCRIPTOR: This Unit covers taking notes (shorthand or longhand) from a

dictated source and then producing an accurate text from the notes.

Related Units: • BSACOM402A Take dictation to produce complex texts

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSACOM302/01 Take dictation

• Shorthand notes, longhand notes, or transcriptions from

an audio tape that reflect the intended meaning of the dictated source are recorded

• Notes are recorded to the designated degree of accuracy • Notes are self-checked for accuracy

BSACOM302/02 Transcribe dictated notes

• Legible script that reflects the intended meaning of the

original dictation is produced • Text is produced within designated timelines • Final text is self-checked for accuracy

RANGE OF VARIABLES: Enterprise policies and procedures, e.g. • enterprise information • speed Dictation source e.g. • dictaphone • audio, etc. Technical vocabulary EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of taking dictation for the production of a text in accordance with enterprise procedures and policies. Check that: • the speed and the accuracy of taking dictation are performed to enterprise standards: this

may be the standard outlined in Standards Australia shorthand speed AS 2907-1986 • the text produced is an accurate record of the dictated source and is produced within

acceptable enterprise format and timelines

Automotive Industry RS&R BSAENT101A Apply knowledge of enterprise to complete routineadministrative task


BSAENT101A APPLY KNOWLEDGE OF ENTERPRISE TO

COMPLETE ROUTINE ADMINISTRATIVE TASKS

UNIT DESCRIPTOR: This Unit covers demonstrating knowledge of the enterprise's main

business and the main function of each department/staff member. It also covers knowledge of the enterprise's format and procedures for documents.

Related Units: • BSAENT201A Apply knowledge of enterprise to promote its

products and services • BSACOM201A Receive and pass on oral messages to facilitate

effective routine communication ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAENT101/01 Identify key functions and personnel/departments

• The nominated title of the enterprise is used for all

official business dealings • The key purpose/prime function of the enterprise is

identified upon request • The correct names of all the key departments are

identified upon request • The function(s) of all key departments are identified

upon request BSAENT101/02 Apply office procedures

• Office procedures are adopted in relation to correct

documentation and format • Irregularities and/or difficulties are referred to

designated person for resolution RANGE OF VARIABLES: • Enterprise procedures and policies, e.g. procedures manual; document procedures/format • Size and complexity of enterprise structure • Availability of staff directory EVIDENCE GUIDE: Routine is that which occurs within the context of everyday work tasks and activities. Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of the enterprise to complete routine administrative tasks in accordance with enterprise procedures and policies. Check that: • accurate information about the enterprise is identified • situations outside the employee's area of responsibility are identified and assistance is

promptly requested • enterprise procedures are applied, eg. house style for documents

Automotive Industry RS&R BSAENT201A Apply knowledge of enterprise to promote its products and services


BSAENT201A APPLY KNOWLEDGE OF ENTERPRISE TO

PROMOTE ITS PRODUCTS AND SERVICES UNIT DESCRIPTOR: This Unit covers knowledge of specific enterprise personnel/

departments and procedures. It also covers providing information to clients, either internal or external, over the telephone or in attending to visitors.

Related Units: • BSAENT101A Apply knowledge of enterprise to complete

routine administrative tasks • BSACOM201A Receive and pass on oral messages to facilitate

effective routine communication ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAENT201/01 Apply knowledge of enterprise to complete routine administrative tasks

• Key functions and personnel/ departments are

identified • Office procedures and their application are understood

BSAENT201/02 Provide information from own function area

• Enquiries are dealt with promptly and courteously • Details of enquiry are established by questioning and

summarising • Problems are anticipated and details clarified • Information relevant to enquirer's need is provided

BSAENT201/03 Redirect enquiries

• Enquiries identified as being outside the employee's

area of responsibility/ knowledge are referred to the nominated person/section for resolution

• If nominated person is not available subsequent follow-up action is undertaken

• Problems are clarified, discussed and solutions sought BSAENT201/04 Take follow-up action when required

• Additional information is obtained and forwarded to

enquirer • Difficulties with follow-up referred to relevant person

BSAENT201/05 Promote a positive image of the enterprise

• Greet visitors promptly and politely • Attend to visitors needs appropriately and courteously • Relevant person is notified of visitors arrival

RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • style and format • contingencies • protocol for receiving visitors • Nature of enterprise directory • Modes of enquiry • Services and products Visitors, e.g. • clients; internal/external • customers • consultants

BSAENT201A Apply knowledge of enterprise to promote its products and services Automotive Industry RS&R


EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of the enterprise to promote its products and services in accordance with enterprise procedures and policies. Check that: • accurate information about the enterprise is identified • enquiries are handled by the relevant person • appropriate information is provided • situations outside the employee's area of responsibility are identified and assistance is

promptly requested • visitors are attended to in the manner expected by the enterprise • enterprise procedures are applied, e.g. handling enquiries

Automotive Industry RS&R BSAENT301A Provide information and advice regarding the products/services of the enterprise to meet client need


BSAENT301A PROVIDE INFORMATION AND ADVICE

REGARDING THE PRODUCTS/SERVICES OF THE ENTERPRISE TO MEET CLIENT NEEDS

UNIT DESCRIPTOR: This Unit covers assessing client's needs and determining which of

the enterprise's products/services the client requires and providing the information or advice to the client.

Related Units: • BSACOM301A Collect and provide information to facilitate

communication flow • BSAENT401A Provide advise in order to meet current and

anticipated client requirements ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAENT301/01 Clarify specific needs of client

• Client needs are accurately assessed against the

products/services provided by the enterprise • Features and benefits of the products/services provided

by the enterprise are clearly described and recommended for the client's needs

• Client details are recorded clearly and accurately in the required format

BSAENT301/02 Provide information and advice

• Clients needs are clarified and appropriate information

is provided • Alternative sources of information/advice are discussed

with client • Follow-up alternatives are offered

BSAENT301/03 Follow up client needs

• Further information is despatched to client if required • Gaps in available information are identified and are

referred to relevant person for action RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • availability of information • products/services of the enterprise • modes of enquiry Clients, e.g. • internal; colleagues, departments, teams • external System for recording clients needs/responses EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of providing advice and information regarding the products and services of the enterprise to meet client needs in accordance with its procedures and policies. Check that: • client needs are correctly identified • client enquiries are recorded in the appropriate manner • relevant products and services are recommended • client is satisfied • follow-up is within enterprise timelines • follow-up is appropriate

Automotive Industry RS&R BSAENT302A Process client complaints to ensure the goals of the enterprise are met


BSAENT302A PROCESS CLIENT COMPLAINTS TO ENSURE

THE GOALS OF THE ENTERPRISE ARE MET UNIT DESCRIPTOR: This Unit covers dealing with client complaints according to the

enterprise's procedures and ensuring that the client is satisfied. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAENT302/01 Clarify the nature of the complaint

• Details of the complaint are established • Summary of the complaint is recorded accurately • Any inconvenience to the client is acknowledged and

an apology is made if appropriate BSAENT302/02 Identify options for complaint resolution

• Appropriate options for resolving the complaint are

identified • Complaint referred to designated officer if resolution is

not possible BSAENT302/03 Act to resolve complaint

• Optimal solution is negotiated with the client • Chosen solution is implemented within agreed time

frame • Necessary documentation is finalised • Effectiveness of solution and related outcomes is

evaluated • Any necessary changes to enterprise procedures are

identified and passed on to relevant person for action RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • complexity of complaint • solutions available • enterprise limits • protocol for attending to complaints System for recording client responses/complaints Follow-up procedures EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of processing client complaints in accordance with enterprise procedures and policies. Check that: • the complaint is recorded • all efforts are made to resolve the complaint in conjunction with the client • the solution to the complaint is implemented within enterprise timelines • the solution to satisfy client is within enterprise limits • client is attended to in an appropriate manner

Automotive Industry RS&R BSAFIN101A Prepare routine financial documents


BSAFIN101A PREPARE ROUTINE FINANCIAL DOCUMENTS UNIT DESCRIPTOR: This Unit covers knowledge necessary to complete petty cash

reimbursements, purchase requisitions and receipt documentation.

Related Units: • BSAFIN201A Prepare and process financial documentation

for cash flow and accounting records ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAFIN101/01 Claim reimbursement from a petty cash fund

• Petty cash voucher is completed according to enterprise

guidelines • Voucher is presented to authorised person for

reimbursement BSAFIN101/02 Complete requisitions

• Purchase and/or internal stock requisitions are

completed according to enterprise guidelines • Purchase/stock requisition is presented to nominated

person for authorisation • Purchase/stock requisition is presented within

designated timelines to nominated person for processing

BSAFIN101/03 Complete receipts

• Receipts are completed according to enterprise

guidelines • Receipts are presented to nominated person for

authorisation • Receipts are forwarded to payer according to enterprise

guidelines RANGE OF VARIABLES: Enterprise procedures and policies Business source documents used may include, but are not exclusive to the following: • petty cash vouchers • petty cash book • purchase/stock requisitions • quotations • receipts Recording mechanisms/systems, e.g. • paper-based • electronic • enterprise accounting system EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance and questioning to indicate understanding and knowledge of preparing routine financial documents in accordance with enterprise procedures and policies. More specifically, check that: • documents are completed accurately • petty cash vouchers are accompanied by receipts • purchase/stock requisition is accompanied by quotation or other substantiation where

necessary • documents are distributed within designated timelines

Automotive Industry RS&R BSAFIN201A Prepare and process financial documents for cash flow and accounting records


BSAFIN201A PREPARE AND PROCESS FINANCIAL

DOCUMENTS FOR CASH FLOW AND ACCOUNTING RECORDS

UNIT DESCRIPTOR: This Unit covers competencies in petty cash transactions, invoices

and banking documents. Related Units:

• BSAFIN101A Prepare routine financial documents • BSAFIN301A Maintain daily financial records for accounting

purposes • BSAFIN302A Monitor cash control for accounting purposes • BSAFIN305A Maintain financial records for reporting

purposes ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAFIN201/01 Record and balance petty cash transactions

• Petty cash vouchers are prepared. • Petty cash claims and vouchers are checked for

accuracy and authenticity before processing. • Petty cash transactions are recorded. • Distribute petty cash according to enterprise guidelines. • Transactions are totalled and the petty cash book is

balanced. • Petty cash book is presented to nominated

person/section for checking within designated timelines.

• Irregularities are noted and referred to nominated person/section for resolution within designated timelines.

• Documents for reimbursement of the petty cash fund are prepared according to enterprise guidelines.

BSAFIN201/02 Reconcile invoices for payment to creditors.

• Discrepancies between invoices and source documents

are identified and reported to nominated person/section for resolution.

• Calculations on invoices are checked and errors identified.

• Errors are reported to nominated person/section for correction/resolution.

• Discrepancies and errors are rectified, as directed • Correct and authorised invoices are prepared for

payment. • Creditor enquiries are resolved or referred to nominated

person/section for resolution. BSAFIN201/03 Prepare invoices for debtors.

· Calculations are performed to produce accurate invoices · Relevant documentation is checked to ensure accuracy of contents · Invoices are distributed to nominated person/section for verification prior to being despatched · Verified invoices are despatched within designated timelines · Verified figures are recorded according to enterprise procedures and policies · Documents are copied and filed for auditing purposes

BSAFIN201A Prepare and process financial documents for cash flow and accounting records Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAFIN201/04 Prepare and process banking documents.

• Deposits are accurately entered and balanced according

to enterprise procedures and policies. • Cheques and credit card vouchers are checked for

validity (signatures, dates, amounts) before processing. • Cash, cheques and credit cards are listed on banking

deposit forms in accordance with the banking institutions guidelines.

• Pay-in documentation is reconciled with all money calculations (cash, cheques, credit cards, etc.).

• Cash, cheques and credit card vouchers are bundled according to bank guidelines.

• Deposits are lodged with the banking institution. RANGE OF VARIABLES: Enterprise procedures and policies Australian Accounting and Auditing Standards Recording mechanisms/systems, e.g. • paper-based • electronic • enterprise accounting system Bank procedures and policies/requirements Business source documents may include but are not exclusive to: • petty cash vouchers/book • purchase requisitions and orders • invoices and receipts • delivery dockets • credit notes • statements • cheques • deposit books EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of preparing and processing financial documentation for cash flow and accounting records in accordance with enterprise procedures and policies. Check that: • numerical information is self-checked • petty cash is accounted for • invoices are checked for accuracy • irregularities are noted and corrected or referred to nominated person/section for

rectification • documents are checked for accuracy of contents • documents are distributed to the nominated person/section for processing within

designated timelines • banking documents are filled out correctly and cash, cheques and credit card slips are

bundled according to the banks requirements

Automotive Industry RS&R BSAFIN301A Maintain daily financial records for accounting purposes


BSAFIN301A MAINTAIN DAILY FINANCIAL RECORDS FOR

ACCOUNTING PURPOSES UNIT DESCRIPTOR: This Unit covers maintaining common financial records such as

petty cash, cash journals, bank reconciliation and accounts. Related Units:

• BSAFIN201A Prepare and process financial documentation for cash flow and accounting records

• BSAFIN302A Monitor cash control for accounting purposes • BSAFIN305A Maintain financial records for reporting

purposes ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAFIN301/01 Enter cash transactions into cash journals.

• Transactions are entered into cash journals and totalled. • Cash journal entries are checked against individual

documents. • Cash journals are cross checked and proofed. • Cash journal errors are noted and reported to nominated

person/section for resolution within designated timelines.

BSAFIN301/02 Prepare bank reconciliations.

• Cash receipts and payment summaries are checked for

accuracy against bank statements. • Direct debits and credits are entered into cash journals. • Discrepancies are noted and resolved. • Regular reconciliation reports are produced within

designated timelines. BSAFIN301/03 Enter credit transactions into journals.

• Credit transactions are entered into journals. • Discrepancies between transaction documentation and

account entries are identified. • Journals are cross checked and proofed. • Errors in documentation are rectified.

BSAFIN301/04 Maintain creditors and debtors systems.

• Transactions are entered into individual debtor and

creditor accounts. • Discrepancies are identified in individual debtor and

creditor accounts. • Errors in documentation are rectified or referred to the

nominated person for action. • Schedule of debtors and creditors is prepared and

reconciled within designated timelines. RANGE OF VARIABLES: Enterprise procedures and policies Recording mechanisms/systems, e.g. • paper-based • electronic • enterprise accounting system Australian Accounting and Auditing Standards Relevant legislation, e.g. • ATO regulations

BSAFIN301A Maintain daily financial records for accounting purposes Automotive Industry RS&R


Business source documents may include, but are not exclusive to: • petty cash vouchers • petty cash book • purchase requisitions and orders • invoices and receipts • delivery dockets • credit notes • statements • cheques • deposit books EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of maintaining daily financial records for accounting purposes in accordance with enterprise procedures and policies. Check that: • transactions are entered accurately • errors are identified and rectified • reconciliations are complete • schedules of debtors and creditors are complete

Automotive Industry RS&R BSAFIN302A Monitor cash control for accounting purposes


BSAFIN302A MONITOR CASH CONTROL FOR ACCOUNTING

PURPOSES UNIT DESCRIPTOR: This Unit covers monitoring cash flow, making and receiving

payments, debtors and creditors and following up accounts.

Related Units: • BSAFIN201A Prepare and process financial documentation

for cash flow and accounting records • BSAFIN301A Maintain daily financial records for accounting

purposes • BSAFIN305A Maintain financial records for reporting

purposes ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAFIN302/01 Receive and document payments/takings.

• Cash is correctly counted and, where applicable, correct

change is given. • Cheque and credit card payments are verified with the

nominated person/department prior to acceptance. • Receipts are accurately completed and issued.

BSAFIN302/02 Check and despatch invoices to debtors.

• Debtor statements are checked for accuracy of content. • Invoices are validated against financial records. • Any noted discrepancies are rectified. • Debtor invoices are despatched within designated

timeline. BSAFIN302/03 Follow up outstanding accounts.

• Outstanding accounts are collected within designated

timelines. • Credit terms are reviewed and controlled to ensure

payment within designated timelines. • Debtors ledger is maintained accurately to reflect the

correct situation. • Credit terms are reviewed when debtor accounts are

rectified. BSAFIN302/04 Check and despatch payments to creditors.

• Payment documentation is checked for accuracy of

information and despatched to creditors within designated timelines.

• Cash, cheque and credit card payments are made according to enterprise guidelines.

• Creditors statements are reconciled with accounting records.

• Relevant data is corrected increditors account. RANGE OF VARIABLES: Enterprise procedures and policies Recording mechanisms/systems, e.g. • paper-based • electronic • enterprise accounting system Australian Accounting and Auditing Standards Relevant legislation, e.g. • consumer law • ATO regulations

BSAFIN302A Monitor cash control for accounting purposes Automotive Industry RS&R


Business source documents may include but are not exclusive to: • purchase requisitions and orders • invoices and receipts • delivery dockets • credit notes • statements • cheques EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of monitoring cash control for accounting purposes in accordance with enterprise procedures and policies. Check that: • cash, cheque and credit card takings are documented correctly • completed invoices are checked for errors • correct invoices are despatched • outstanding accounts are monitored and reviewed • payments made to creditors are accurate and recorded • appropriate legislative procedures are followed

Automotive Industry RS&R BSAFIN303A Monitor stock levels to maintain enterprise activities


BSAFIN303A MONITOR STOCK LEVELS TO MAINTAIN

ENTERPRISE ACTIVITIES UNIT DESCRIPTOR: This Unit covers the purchase and storage of common enterprise

stationery, and maintaining these records. Related Units:

• BSAFIN503A Manage and control stock supply ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAFIN303/01 Monitor and maintain stock levels.

• Determined optimum stock levels are maintained to

ensure constant productivity. • Purchase, receipt, storage and issue of stock is

undertaken when required. • Stock is valued using the nominated valuation method,

if required. • Stock levels are reconciled with paperwork and any

discrepancies rectified orreported to nominated person/section within designated timelines.

BSAFIN303/02 Maintain stock control records.

• Records are checked against original orders. • Records are updated and maintained in an accurate

manner to ensure confidentiality and security of information.

• Records are kept for the necessary period. RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • security procedures Recording mechanisms/systems, e.g. • paper-based • electronic • enterprise accounting system Stock variables, e.g. • stationery • equipment • resources Australian Accounting and Auditing Standards Relevant legislation, e.g. • ATO regulations Business source documents may include but are not exclusive to: • purchase requisitions • purchase orders • delivery dockets • invoices • credit notes • inventory cards EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of monitoring stock levels to maintain enterprise activities in accordance with enterprise procedures and policies.

BSAFIN303A Monitor stock levels to maintain enterprise activities Automotive Industry RS&R


Check that: • administrative stock levels are maintained to ensure smooth running of office • discrepancies are dealt with promptly • records are maintained • stock is accounted for • appropriate legislative procedures are followed

Automotive Industry RS&R BSAINF101A Handle mail to facilitate communication


BSAINF101A HANDLE MAIL TO FACILITATE

COMMUNICATION UNIT DESCRIPTOR: This Unit covers recording and distributing incoming mail and

collecting and despatching outgoing mail within enterprise timelines.

Related units: • BSAINF201A Handle mail to facilitate information flow

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAINF101/01 Receive and distribute incoming mail.

• Incoming mail is checked and registered to ensure

accuracy of records. • Titles and locations of company personnel and

departments are identified and understood. • Urgent and confidential mail is identified and

distributed to the addressee promptly. • Mail is sorted and despatched to the nominated

person/location. • Damaged, suspicious or missing items are recorded and

where necessary reported promptly. BSAINF101/02 Receive and despatch outgoing mail.

• Outgoing mail is collected from each section of the

enterprise, checked and sorted to ensure all items are correctly prepared for despatch.

• Outgoing mail is processed correctly to ensure all items are correctly prepared for despatch.

• Mail is recorded in register. • Mail is despatched to meet designated timelines.

BSAINF101/03 Collate and despatch documents for bulk mailing.

• Quantities/resources/time to complete bulk mailing of

documents estimated correctly. • Documents are collated as required. • Envelopes are sorted and batched in accordance with

Australia Post specifications. • Numerical information is self-checked. • Batched items are lodged for delivery.

RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • security procedures • mail register Other variables: • bulk mail quantities • internal/external mail • facsimiles • email EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of handling mail according to enterprise procedures and policies.

BSAINF101A Handle mail to facilitate communication Automotive Industry RS&R


Check that: • mail is distributed within the accepted enterprise timelines • outgoing mail is collected within the accepted enterprise timelines • mail is despatched on time, in appropriate mail style/envelopes • numerical information is correct • mail is accounted for • bulk mail quantities are greater than 50 items • documents are bulk mailed according to instructions • problems are clarified and assistance sought when necessary

Automotive Industry RS&R BSAINF102A Handle information to maintain access to and security of records


BSAINF102A HANDLE INFORMATION TO MAINTAIN

ACCESS TO AND SECURITY OF RECORDS UNIT DESCRIPTOR: This Unit covers handling files, records etc. so that documents can

be found and accessed in accordance with enterprise procedures and policies.

Related units:

• BSAINF202A Process and analyse information to provide access to and security of records

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAINF102/01 File documents.

• Documents are classified and sorted to maintain the

integrity of the system. • Classification uncertainties are referred to an

appropriate authority. • Documents are indexed and filed in correct location

and sequence. BSAINF102/02 Identify and retrieve documents.

• Specified files/records are located within the designated

timelines. • Located files are extracted from system and despatched

to the nominated person. • Security and confidentiality procedures are followed.

RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • security procedures • despatching and collecting procedures • confidentiality Records system could include: • databases • filing system • stock register Enterprise recording mechanisms/systems, e.g. • paper-based • electronic EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of handling information according to enterprise procedures and policies. Check that: • filing system codes are understood • filing system integrity is maintained • documents are correctly filed • assistance is sought when necessary

Automotive Industry RS&R BSAINF201A Handle mail to facilitate information flow


BSAINF201A HANDLE MAIL TO FACILITATE INFORMATION

FLOW UNIT DESCRIPTOR: This unit covers receiving and distributing incoming mail and

collecting and despatching outgoing mail. It also covers collating and despatching bulk mail according to Australia Post specifications.

Related units:

• BSAINF101A Handle mail to facilitate communication

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAINF201/01 Receive and distribute incoming mail.

• Incoming mail is checked and registered to ensure

accuracy of records. • Titles and locations of company personnel and

departments are identified and understood. • Urgent and confidential mail is identified and

distributed to the addressee promptly. • Mail is sorted and despatched to the nominated

person/location. • Damaged, suspicious or missing items are recorded and

where necessary reported promptly. BSAINF201/02 Receive and despatch outgoing mail.

• Outgoing mail is collected from each section of the

enterprise, checked and sorted. • Outgoing mail is processed correctly for despatch. • Mail is recorded in register. • Mail is despatched to meet designated timelines.

BSAINF201/03 Collate and despatch documents for bulk mailing.

• Quantities/resources/time to complete bulk mailing of

documents estimated correctly. • Documents are collated as required. • Envelopes are sorted and batched in accordance with

Australia Post specifications. • Numerical information is self-checked. • Batched items are lodged for delivery.

BSAINF201/04 Organise courier for emergency and same day deliveries.

• Items for emergency delivery are weighed, wrapped

and addressed. • Cheapest and best option for delivery is determined and

selected. • Follow-up is made if necessary.

RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • security procedures • mail register Courier selection: • location of receiver • urgency of delivery Other variables: • Facsimiles • email • Bulk mail quantities • Internal/external mail

BSAINF201A Handle mail to facilitate information flow Automotive Industry RS&R


EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of handling mail according to enterprise procedures and policies. Check that: • mail is distributed within the accepted enterprise timelines • outgoing mail is collected within the accepted enterprise timelines • mail is despatched on time, in appropriate mail style/envelopes • numerical information is correct • mail is accounted for • bulk mail quantities are greater than 50 items • documents are bulk mailed according to instructions • problems are clarified and assistance sought when necessary • emergency despatches are organised when needed

Automotive Industry RS&R BSAINF301A Maintain information records system to ensure its integrity


BSAINF301A MAINTAIN INFORMATION RECORDS SYSTEM

TO ENSURE ITS INTEGRITY UNIT DESCRIPTOR: This Unit covers creating new files, removing the files that are no

longer active and maintaining the enterprise's filing systems. Related units:

• BSATEC303A Maintain computer files • BSAINF401A Supervise an established records system to

ensure its integrity • BSAINF501A Establish and maintain a records system to

ensure its integrity ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAINF301/01 Assemble new files.

• Information to be incorporated in new file is collected

and collated. • New files are established in an accurate and up-to-date

manner. • New file is placed on file recording system. • New files are indexed. • Files are sorted by appropriate codes.

BSAINF301/02 Identify and process inactive and dead files.

• Inactive and dead files are identified and removed

and/or relocated.

BSAINF301/03 Record documentation movements.

• Movement of all documentation is recorded. • Overdue records and documentation are identified and

a system for their return implemented. RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • initiation of new files and processing of inactive files • security procedures • archiving procedures Enterprise filing system coding, e.g. • numbers • colours • letter combinations Enterprise filing system type, e.g. • paper-based • electronic EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of maintaining an information records system to ensure its integrity according to enterprise procedures and policies. Check that: • there is an understanding of the procedure for sorting files by code • new files are entered into system when required • the system is accessed in the correct manner • files are accountable • the filing system operates efficiently • problems are identified and solutions are implemented with assistance if necessary

Automotive Industry RS&R BSAORG101A Follow established work schedules to achieve designated team/section goals


BSAORG101A FOLLOW ESTABLISHED WORK SCHEDULES

TO ACHIEVE DESIGNATED TEAM/SECTION GOALS

UNIT DESCRIPTOR: This Unit covers following directions to identify, prioritise and

complete individual tasks within enterprise timelines. Related Units:

• BSATEM101A Participate in a team to achieve designated tasks

• BSAORG201A Organise own work schedule to achieve designated team/section goals

• BSATEM201A Participate in allocation and completion of team tasks

• BSAORG301A Coordinate own work schedule with that of others to achieve agreed team/section goals

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAORG101/01 Plan and organise a personal daily work routine.

• Tasks are allocated by nominated person. • Tasks to be completed for the day are identified. • The daily tasks are prioritised as directed. • Tasks are broken down into smaller achievable

components. • Resources required to complete the tasks are selected

and checked. • Tasks and priorities are reviewed with a change of

instruction from a nominated officer. • Tasks are completed satisfactorily within designated

timelines. RANGE OF VARIABLES: Enterprise procedures and policies Degree of participation as determined by others Team/section goals Resources required to complete tasks EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of following established work schedules to achieve group/section goals in accordance with enterprise procedures and policies. Check that: • team/section goals are understood • individual tasks are identified, understood and prioritised • required resources are identified and their availability checked • tasks are completed within the required timeline

Automotive Industry RS&R BSAORG201A Organise own work schedule to achieve designated team/section goals


BSAORG201A ORGANISE OWN WORK SCHEDULE TO

ACHIEVE DESIGNATED TEAM/SECTION GOALS

UNIT DESCRIPTOR: This Unit covers prioritising and competing allocated tasks within

timelines. Related Units:

• BSAORG101A Follow established work schedules to achieve designated team/section goals



• BSAORG301A Coordinate own work schedule with that of others to achieve agreed team/section goals

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAORG201/01 Organise own work schedule.

• Tasks are identified and prioritised. • Tasks are broken down into smaller achievable

components. • Resources required to complete the tasks are selected

and checked. • Tasks and priorities are reviewed with a change of

instruction from a nominated officer. BSAORG201/02 Complete own work schedule.

• Normal office procedures are followed in the

organisation and completion of routine tasks. • Tasks are completed satisfactorily within designated

timelines. • Routine problems are identified, options are assessed

and solutions are implemented. RANGE OF VARIABLES: Enterprise policies and procedures Team/section goals Resources required to complete tasks EVIDENCE GUIDE: Routine is that which occurs within the context of everyday work tasks and activities. Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of organising own work schedule to achieve group/section goals in accordance with enterprise procedures and policies. Check that: • team/section goals are understood • individual tasks are understood and prioritised • an understanding of the importance of prioritising own work tasks in the context of team

work is demonstrated • routine problems are identified and solved • performance is monitored by the individual for quality • allocated tasks are completed within timelines

Automotive Industry RS&R BSAORG301A Coordinate own work schedule with that of others to achieve agreed team/section goals


BSAORG301A COORDINATE OWN WORK SCHEDULE WITH

THAT OF OTHERS TO ACHIEVE AGREED TEAM/SECTION GOALS

UNIT DESCRIPTOR: This Unit covers negotiating work schedules to coordinate with the

work team and to achieve team tasks within timelines. Related Units:



ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAORG301/01 Develop own work schedule to achieve team goals.

• Team goals are clarified and agreed upon by the team. • Work schedule is negotiated and agreed upon with

nominated officer and team. • Timelines for achievement of priorities are determined.

BSAORG301/02 Coordinate own work schedule with others.

• Others priorities are established in discussion. • Timelines for achievement of priorities are determined. • Individual tasks are prioritised in discussion with

others. • Tasks and priorities are reviewed with a change of

instruction from a nominated officer. • Tasks are completed within designated timelines.

RANGE OF VARIABLES: Enterprise procedures and policies Team/section goals Resources required to complete tasks EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically,to indicate understanding and knowledge of coordinating own work schedule with that of others to achieve agreed group/section goals in accordance with enterprise procedures and policies Check that: • tasks in individual schedules are consistent with group goals • priorities are understood • timelines are determined and achieved • the quality of completed tasks is monitored • priorities are altered if necessary to remain within timelines • own performance is monitored by individual for quality

Automotive Industry RS&R BSAORG302A Organise schedule on behalf of others to achieve teams/section goals


BSAORG302A ORGANISE SCHEDULE ON BEHALF OF OTHERS

TO ACHIEVE TEAM/SECTION GOALS UNIT DESCRIPTOR: This Unit covers organising someone else's schedule, for example

making appointments and organising travel and accommodation, within timelines.

Related Units:

• BSAORG401A Plan business trip and associated itinerary to ensure efficient travel

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSAORG302/01 Make and record appointments on behalf of another.

• Anothers priorities are established and clarified in

discussion. • Timelines for achievement of priorities are determined. • Appointments are arranged upon request. • Alternative arrangements are negotiated and confirmed

when established appointments are changed. • Records are kept up to date, legible, accurate and

accessible. BSAORG302/02 Make travel and accommodation bookings in line with given itinerary.

• Purpose of travel and itinerary are clarified. • Travel and accommodation requirements are identified. • Bookings are made in line with the identified needs. • Documentation is checked and discrepancies rectified. • Details of arrangements are forwarded to traveller

within designated timelines. • Signs of problem(s) are identified and/or anticipated

and solutions implemented. RANGE OF VARIABLES: Enterprise procedures and policies relating to travel arrangements Types of callers: • in person • telephone • external • internal Type of diary/appointments system Specialist texts, e.g. • timetables and forms • bookings • tickets EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of organising a schedule on behalf of another to achieve team/section goals in accordance with enterprise procedures and policies.

BSAORG302A Organise schedule on behalf of others to achieve teams/section goals Automotive Industry RS&R


Check that: • priorities of others are clarified and understood • appointments are arranged • problems are solved satisfactorily as required • travel bookings are arranged correctly in accordance with others plans • an understanding of the responsibility involved in making others arrangements is

demonstrated • travel records are kept accurate and up-to-date

Automotive Industry RS&R BSATEC101A Operate a range of office equipment to complete routine tasks


BSATEC101A OPERATE A RANGE OF OFFICE EQUIPMENT

TO COMPLETE ROUTINE TASKS UNIT DESCRIPTOR: This Unit covers selecting and using the correct office equipment

(for example, computer, fax, telephone) to complete a task. Related Units:

• BSATEC201A Select, operate and maintain a range of office equipment to complete a range of tasks

• BSATEC301A Use the advanced functions of a range of office equipment to complete daily tasks

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSATEC101/01 Select and locate equipment to be used for the tasks(s).

• Equipment selected is appropriate for task to be

undertaken. • Equipment is located and checked for availability of

use by operator. BSATEC101/02 Operate equipment.

• Equipment is used in accordance with instructions. • Equipment faults are identified. • Equipment faults are reported to nominated

person/section. • Shutdown procedures are followed, as appropriate.

RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • storage facilities Equipment used may include, but is not exclusive to, the following: • computer • telephone • intercom/paging system • telephone answering machine • facsimile machine • photocopier Instructions, e.g. • manufacturers guidelines • procedures manual • training notes Relevant legislation, e.g. • OH&S • copyright EVIDENCE GUIDE: Routine is that which occurs within the context of everyday work tasks and activities. Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of operating a range of office equipment to complete routine tasks in accordance with enterprise procedures and policies.

BSATEC101A Operate a range of office equipment to complete routine tasks Automotive Industry RS&R


Check that: • understanding of the various functions of office equipment and when to use them is

demonstrated. • equipment is operated correctly. • faulty equipment is reported if necessary. • equipment is returned to appropriate place after use, if appropriate. • equipment is stored according to enterprise and manufacturer guidelines, if appropriate.

Automotive Industry RS&R BSATEC102A Access and retrieve computer data


BSATEC102A ACCESS AND RETRIEVE COMPUTER DATA UNIT DESCRIPTOR: This Unit covers using a keyboard to use software to open, edit,

save and close a file.

Related Units: • BSATEC202A Operate a computer to gain access to and

retrieve data • BSATEC203A Operate a computer to produce simple

documents ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSATEC102/01 Operate computer equipment.

• Computer is turned on in accordance with

manufacturers instructions. • Log on procedures are followed where necessary. • Keyboard is operated within the designated speed and

accuracy requirements. • OH&S guidelines relating to screen based equipment

and ergonomic workstations are observed. BSATEC102/02 Open file.

• Software appropriate for the task is selected. • File is correctly identified and opened.

BSATEC102/03 Retrieve data.

• Data to be retrieved is located within the file.

BSATEC102/04 Close file.

• File is saved and closed. • Program is exited in accordance with designated

procedures. • Data is stored in accordance with designated

procedures. RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • typing speed • typing accuracy Instructions, e.g. • manufacturers guidelines • procedures manuals • training notes Keyboard skills include, but are not exclusive to: • operating a mouse • keyboard entry EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of accessing and retrieving computer data in accordance with enterprise procedures and policies. Check that: • computer equipment is operated correctly • necessary data is retrieved as required within designated timelines • disks are stored in accordance with enterprise procedures

Automotive Industry RS&R BSATEC201A Select, operate and maintain a range of office equipment to complete a range of tasks


BSATEC201A SELECT, OPERATE AND MAINTAIN A RANGE

OF OFFICE EQUIPMENT TO COMPLETE A RANGE OF TASKS

UNIT DESCRIPTOR: This Unit covers choosing equipment to complete a variety of tasks

and includes the equipment, undertaking routine maintenance and reporting faults to the appropriate person.

Related Units:

• BSATEC101A Operate a range of office equipment to complete routine tasks

• BSATEC301A Use the advanced functions of a range of office equipment to complete daily tasks

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSATEC201/01 Select equipment to be used for the tasks.

• Equipment selected is appropriate for the task to be

undertaken. • Equipment is checked for availability of use by

operator. BSATEC201/02 Operate equipment.

• Equipment is used in accordance with instructions. • A range of equipment functions are used. • Shutdown procedures are followed, as appropriate.

BSATEC201/03 Identify and/or rectify minor faults.

• Routine maintenance is undertaken to ensure

equipment meets specifications of manufacturer. • Equipment faults are accurately identified. • Action is taken to ensure equipment is repaired in

accordance with instructions. • Repairs outside operators area of responsibility are

reported to the nominated person/section for rectification.

RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • storage facilities Equipment used may include, but is not exclusive to, the following: • computer • telephone • intercom/paging system • telephone answering machine • facsimile machine • photocopier • binding machine Instructions, e.g. • manufacturers guidelines • procedures manual • training notes Relevant legislation, e.g. • OH&S • copyright

BSATEC201A Select, operate and maintain a range of office equipment to complete a range of tasks Automotive Industry RS&R


EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of selecting, operating and maintaining a range of office equipment to complete a range of tasks in accordance with enterprise procedures and policies. Check that: • understanding of the various functions of office equipment and when to use them is

demonstrated • equipment is operated correctly • faulty equipment is investigated and fixed or reported upon if necessary

Automotive Industry RS&R BSATEC202A Operate a computer to gain access to and retrive data


BSATEC202A OPERATE A COMPUTER TO GAIN ACCESS TO

AND RETRIEVE DATA UNIT DESCRIPTOR: This Unit covers using a keyboard to use standard software to open,

edit, save and close a file. Related Units:

• BSATEC102A Access and retrieve computer data • BSATEC203A Operate a computer to produce simple

documents ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSATEC202/01 Operate computer equipment.

• Computer is turned on in accordance with

manufacturer's instructions. • Log on procedures are followed where necessary. • Keyboard is operated within designated speed and

accuracy requirements. • OH&S guidelines relating to screen based equipment

and ergonomic workstations are observed. BSATEC202/02 Open file.

• Software appropriate for the task is selected. • File is correctly identified and opened.

BSATEC202/03 Retrieve and print data.

• Data to be retrieved is located within the file. • Copy of the data is printed as required.

BSATEC202/04 Close file.

• File is saved and closed. • Program is exited in accordance with designated

procedures. • Data is stored in accordance with designated

procedures. RANGE OF VARIABLES: Enterprise procedures and policies Equipment used, e.g. • computers • printers Enterprise operating network protocols Instructions, e.g. • manufacturers guidelines • procedures manual • training notes Relevant legislation, e.g. • OH&S • copyright EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of operating a computer to access and retrieve data in accordance with enterprise procedures and policies.

BSATEC202A Operate a computer to gain access to and retrive data Automotive Industry RS&R


Check that: • computer equipment is operated correctly, ie. according to operations manuals and

enterprise requirements • necessary data is retrieved and printed as required within designated timelines • disks are stored in accordance with enterprise procedures

Automotive Industry RS&R BSATEC203A Operate a computer to produce simple documents


BSATEC203A OPERATE A COMPUTER TO PRODUCE SIMPLE

DOCUMENTS UNIT DESCRIPTOR: This Unit covers using a computer to create new files and to create

a document. Related Units:

• BSATEC102A Access and retrieve computer data • BSATEC202A Operate a computer to gain access to and

retrieve data • BSATEC302A Design and develop documents, reports and

worksheets • BSATEC303A Maintain computer files • BSATEC401A Produce complex documents

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSATEC203/01 Create file.

• Appropriate software is selected. • New file is opened and named.

BSATEC203/02 Produce document from written text using standard format.

• Keyboard and mouse are operated within the

designated speed and accuracy requirements. • Document is produced with the required data. • Document is produced in the required style and format. • Document is produced within designated timelines. • Document is saved regularly to avoid loss of data. • OH&S guidelines relating to screen based equipment

and ergonomic workstations are observed. BSATEC203/03 Edit information.

• Data to be edited is identified. • Data is entered, changed or deleted using

keyboard/mouse. • Document is saved regularly to avoid loss of data. • Edited information is checked against original for

accuracy of contents. • Spelling, grammar and numeric data is checked. • Draft is proofread prior to print.

BSATEC203/04 Use manuals and online help to solve software problems.

• Online help for software programs is used to solve

problems. • Manuals and training notes are used to solve problems. • User documentation specific to the enterprise is used

where provided. BSATEC203/05 Print document.

• Print preview is used to check document for format and

layout. • Adjustments to layout made where necessary to suit

printed document. • Appropriate stationery is loaded into the printer. • Document is printed as required.

BSATEC203A Operate a computer to produce simple documents Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSATEC203/06 Save file and exit system.

• Document is saved and stored in appropriate directory

or folder. • File is closed and applications programs are exited

without loss of data. • Backup copies of files are made in accordance with

specified procedures if required. • Disks/data are filed and stored in accordance with

enterprise procedures. RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • backup procedures Equipment used, e.g. • computers • printers Software packages may include the following e.g. • databases • spreadsheets • word processing • email Simple documents may include, but are not exclusive to: • memos • tables • faxes • email • standard letters • invoices • standard reports Complexity of software functions being accessed Enterprise operating network protocols Instructions, e.g. • manufacturers guidelines • procedures manual • training notes Relevant legislation, e.g. • OH&S • copyright EVIDENCE GUIDE: A simple document is that which is produced by using a range of standard functions on a software package. Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of operating a computer to produce simple documents in accordance with enterprise procedures and policies.

Automotive Industry RS&R BSATEC203A Operate a computer to produce simple documents


Check that: • understanding of a range of software applications is demonstrated • speed and accuracy are to enterprise standards (this may be the standard in Standards

Australia AS 2708-1991 Typing Speed or AS 3549-1989 Typing Accuracy) • document is produced correctly and in the appropriate/required format • wastage of paper is minimised with the impact on the environment underpinning office

administration procedures

Automotive Industry RS&R BSATEC204A Organise the copying and collating of documents


BSATEC204A ORGANISE THE COPYING AND COLLATING OF

DOCUMENTS UNIT DESCRIPTOR: This Unit covers organising and completing the copying and

collating of documents using the appropriate media and materials Related Units:



ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSATEC204/01 Select appropriate media.

• Appropriate media and material are identified and

selected for the task. BSATEC204/02 Copy and collate documents.

• Quantities and resources are correctly estimated to

complete the task. • Documents are copied to the designated standard for

presentation. • Copies are collated in accordance with designated

specifications and bound, if necessary. • Task is completed within designated timelines.

BSATEC204/03 Distribute documents.

• Completed documents are despatched to the nominated

person/section for distribution within designated timelines.

• Original documents are filed to ensure integrity and security of contents.

RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • storage of originals Instructions • manufacturers guidelines • procedures manual • training notes Relevant legislation, e.g. • OH&S • copyright Equipment used e.g. • photocopier • binding machine EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of copying and collating documents in accordance with enterprise procedures and policies.

BSATEC204A Organise the copying and collating of documents Automotive Industry RS&R


Check that: • documents are copied and collated within designated enterprise timelines • documents are copied accurately • documents are checked for missing pages- documents are distributed within designated

enterprise timelines • media selected are appropriate for the task • wastage of paper is minimised with the impact on the environment underpinning office

administration procedures

Automotive Industry RS&R BSATEC301A Use the advanced functions of a range of office equipment to complete daily tasks


BSATEC301A USE THE ADVANCED FUNCTIONS OF A RANGE

OF OFFICE EQUIPMENT TO COMPLETE DAILY TASKS

UNIT DESCRIPTOR: This Unit covers coordinating the advanced functions of a range of

office equipment (for example, a computer and an audio transcriber or a computer and a financial calculator) to complete daily tasks.

Related Units:



ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSATEC301/01 Operate equipment.

• The range of the equipments functions is known. • A range of advanced functions of office equipment is

used. • Advanced functions are operated correctly.

BSATEC301/02 Complete tasks.

• Task is completed coordinating the advanced functions

of a range of office equipment within designated timelines.

BSATEC301/03 Ensure equipment is maintained.

• Signs of problems are identified and/or anticipated, and

options for solutions are clarified with colleagues and/or supervisor.

• Maintenance program for equipment is scheduled to ensure minimum downtime is experienced.

RANGE OF VARIABLES: Enterprise procedures and policies Equipment used may include, but is not exclusive to the following: • computers • audio transcribing machine • financial calculator • overhead projector • photocopier • facsimile Advanced functions, e.g. • performing calculations on a financial calculator • image overlapping/separation on a photocopier • sending email with attachments • setting up a conference call • using group dialling on facsimile Relevant legislation, e.g. • OH&S • copyright EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of using advanced functions of a range of office equipment to complete daily tasks in accordance with enterprise procedures and policies.

BSATEC301A Use the advanced functions of a range of office equipment to complete daily tasks Automotive Industry RS&R


Check that: • a range of specialist office equipment is used • equipment is operated according to manufacturers instructions • tasks are completed within designated timelines • equipment is checked for faults and rectified where possible or reported to appropriate

persons • equipment is operated ensuring an efficient use of resources e.g. time, paper

Automotive Industry RS&R BSATEC401A Produce complex documents


BSATEC401A PRODUCE COMPLEX DOCUMENTS UNIT DESCRIPTOR: This Unit covers either a range of advanced functions within at

least one software package, or integrating functions from at least two software packages to produce complex documents.

Related Units:

• BSATEC203A Operate a computer to produce simple documents

• BSATEC302A Design and develop documents, reports and worksheets

• BSATEC404A Customise and maintain software • BSATEC501A Manage document design and production

within the enterprise ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSATEC401/01 Establish document design and structure.

• Requirements of the task are identified. • Software appropriate to the task is selected. • Document design and structure is suitable for the

information provided. • Document design and structure meets enterprise

requirements. BSATEC401/02 Develop template or macros for document design.

• Templates and macros are developed and used to

ensure consistency of design and layout. • Amendments to templates and macros are made as

required. BSATEC401/03 Produce documents.

• Data is entered and edited accurately. • A range of advanced functions are used to ensure the

accurate completion of the task within the designated timelines.

• Information from other computer files and/or printed documents is inserted as required.

• Documents are checked for spelling, grammar and numeric data.

• Documents are proofread for accuracy of contents. • Documents are proofread for consistency of layout and

style. • Modifications are made to meet required specifications. • Documents are presented to the nominated

person/section for approval prior to completion and/or final printing where necessary.

• Documents are printed as required. • OH&S guidelines relating to screen based equipment

and ergonomic workstations are observed. BSATEC401/04 Save file and exit system.

• Document is saved and stored in appropriate directory

or folder. • File is closed and applications programs are exited

without loss of data. • Back up copies of files are made in accordance with

specified procedures if required. • Disks/data are filed and stored in accordance with

enterprise procedures.

BSATEC401A Produce complex documents Automotive Industry RS&R


RANGE OF VARIABLES: Enterprise procedures and policies, e.g. • backup procedures • file maintenance Software packages used: • word processing • database • spreadsheet • page layout software • graphics Advanced functions include, but are not exclusive to: • templates • macros • autotext • glossaries • table of contents • index • formatting, e.g. defining styles • importing graphs, sections, margins • scanner/colour printer Instructions, e.g. • manufacturers guidelines • procedures manual • training notes Relevant legislation, e.g. • OH&S • copyright Specialist/technical texts and vocabulary EVIDENCE GUIDE: A complex document is that which is produced by using a range of advanced functions of at least one software package and integrating other software packages. Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of producing complex documents in accordance with enterprise procedures and policies. Check that: • document layout is appropriate for the data • defaults are set correctly • speed and accuracy are to enterprise standards • documents are proofread and final document is correct • data is saved and backed up according to enterprise requirements

Automotive Industry RS&R BSATEM101A Participate in a team to achieve designated tasks


BSATEM101A PARTICIPATE IN A TEAM TO ACHIEVE

DESIGNATED TASKS UNIT DESCRIPTOR: This Unit covers completing allocated tasks in a team context

within enterprise timelines. Related Units:




• BSATEM301A Negotiate with team members to allocate and complete tasks to achieve team goals

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSATEM101/01 Complete allocated tasks.

• Tasks of the team as a whole are identified. • Task(s) allocated to the individual as part of the team

are identified. • Allocated tasks are completed within designated

timelines. • Assistance is sought from other team members when

difficulties in achieving allocated tasks arise. • Information and feedback provided by others in the

workgroup is acknowledged. RANGE OF VARIABLES: Enterprise procedures and policies Size of team EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. specifically, to indicate understanding and knowledge of participating in a team in accordance with enterprise procedures and policies, Check that: • there is a willingness to participate • there is an understanding of teamwork • allocated tasks are completed within timelines

Automotive Industry RS&R BSATEM201A Participate in allocation and completion of team tasks


BSATEM201A PARTICIPATE IN ALLOCATION AND

COMPLETION OF TEAM TASKS UNIT DESCRIPTOR: This Unit covers identifying team goals, working in a team to

achieve the goals and completing own tasks within enterprise timelines.

Related Units:




• BSATEM301A Negotiate with team members to allocate and complete tasks to achieve team goals

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSATEM201/01 Participate in identifying tasks for team.

• Goals for the team are identified in conjunction with

the team. • Tasks required to achieve goals are identified. • Responsibilities of individuals within the team are

allocated in discussion with the team to ensure designated team goals are met.

BSATEM201/02 Complete own tasks.

• Time and resources needed to complete tasks are

estimated correctly. • Responsibilities are re-negotiated to meet changes in

the workplace. • Assistance is sought from other team members when

difficulties arise in achieving allocated tasks. • Allocated tasks are completed within designated

timelines. • Information and feedback provided by others in the

team is acknowledged. BSATEM201/03 Assist others to complete team tasks.

• Support is provided to colleagues to ensure designated

team goals are met. • The teams performance is evaluated according to its

goals. RANGE OF VARIABLES: Enterprise procedures and policies Size of team Team goals, e.g. • individual • section • enterprise EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of negotiating with team members to allocate and complete tasks to achieve team goals in accordance with enterprise procedures and policies.

BSATEM201A Participate in allocation and completion of team tasks Automotive Industry RS&R


Check that: • enterprise goals are maintained • team members are coached and supported to achieve team goals • timelines are agreed upon • allocation of tasks, responsibilities and resources are appropriate • allocated tasks are completed within timelines

Automotive Industry RS&R BSATEM301A Negotiate with team members to allocate and complete tasks to achieve team goals


BSATEM301A NEGOTIATE WITH TEAM MEMBERS TO

ALLOCATE AND COMPLETE TASKS TO ACHIEVE TEAM GOALS

UNIT DESCRIPTOR: This Unit covers identifying the team's goals and timelines, with

the team to allocate tasks and ensuring the goals and timelines are met.

Related Units:



ELEMENT OF COMPETENCY PERFORMANCE CRITERIA BSATEM301/01 Clarify tasks to achieve team goals.

• The designated goals to be achieved are identified. • Tasks required to achieve the goals are identified. • Strategies and timelines to complete tasks are

identified. BSATEM301/02 Negotiate allocation of tasks.

• Individual responsibilities are negotiated and allocated. • Timelines for completion of tasks are agreed upon. • Resources and support necessary to complete tasks are

identified and made available. BSATEM301/03 Monitor completion of allocated tasks.

• Agreed timelines for completion of tasks are checked at

regular intervals. • Alternative strategies to achieve allocated tasks are

negotiated when designated timelines are not being met.

• Support is provided to colleagues to ensure completion of allocated tasks.

RANGE OF VARIABLES: Enterprise procedures and policies Size of team/enterprise Group goals, e.g. • team • section • enterprise EVIDENCE GUIDE: Evidence of satisfactory performance in this Unit is best obtained by observation of performance, questioning and discussion. More specifically, to indicate understanding and knowledge of negotiating with team members to allocate and complete tasks to achieve team goals in accordance with enterprise procedures and policies. Check that: • enterprise goals are maintained • team members are coached and supported to achieve team goals • timelines are agreed upon • allocation of tasks, responsibilities and resources are appropriate • allocated tasks are completed within timelines

Automotive Industry RS&R BSBCMN206A Process and maintain workplace information


BSBCMN206A Process and maintain workplace informationDescription This unit covers the skills and knowledge required to collect,

process, store and maintain workplace information and its systems. It includes the maintenance of filing and record systems.

This unit is related to BSBCMN305A Organise workplace information.

ELEMENTS OF COMPETENCY AND PERFORMANCE CRITERIA

National Code Element Name

BSBCMN206A/01 Collect information

• Collection of information is timely and relevant to organisational needs

• Business equipment/technology available in the work area is used to obtain information effectively

• Organisational requirements relating to security and confidentiality are applied to information handling

BSBCMN206A/02 Process workplace information

• Business equipment/technology is used to process information in accordance with organisational requirements

• Information is processed in accordance with defined timeframes, guidelines and procedures

• Information is updated, modified and filed in accordance with organisational requirements

• Information is collated and dispatched in accordance with specified timeframes and organisational requirements

BSBCMN206A/03 Maintain information systems

• Information and filing systems are maintained in accordance with organisational requirements

• Inactive or dead files are identified, removed and/or relocated in accordance with organisational requirements

• New files are established and assembled in accordance with organisational requirements

• Reference and index systems are updated in accordance with organisational requirements

BSBCMN206A Process and maintain workplace information Automotive Industry RS&R


RANGE OF VARIABLES The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Legislation, codes and national standards relevant to the workplace which may include:

• award and enterprise agreements and relevant industrial instruments

• relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination

• relevant industry codes of practice

Information may include:

• correspondence (faxes, memos, letters, email)

• computer databases (library catalogue, customer records)

• computer files (letters, memos and other documents)

• sales records (monthly forecasts, targets achieved)

• forms (insurance forms, membership forms)

• invoices (from suppliers, to debtors)

• personnel records (personal details, salary rates)

• minutes of meetings

Business equipment/technology may include:

• photocopier

• computer

• printer

• binder

• filing systems (manual/computerised/electronic)

• answering machine

• fax machine

• telephone



Organisational requirements may include:

• procedures for deciding which records should be captured and filed

• security procedures

• legal and organisation policy/guidelines and requirements

• despatching and collecting procedures

• procedures for updating records

• Occupational Health and Safety policies, procedures and programs

Removing inactive or dead files may include:

• transferring records from the active filing system to secondary storage

• transferring files at regular intervals or routinely checking for dead or inactive files

• periodically archive or delete files

• compressing computer files prior to archiving

Relocation of information may include:

• electronic (email, internet access, diskette, tape, CD-ROM)

• microfilm

• printed material

• photographic material

EVIDENCE GUIDE The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.


Application of organisational policies and procedures for collecting and processing workplace information

Maintains accuracy in recording and documenting information

Correct storage and classification of documents

Maintenance of information records

BSBCMN206A Process and maintain workplace information Automotive Industry RS&R


Underpinning Knowledge*

* At this level the learner must demonstrate basic operational knowledge in a moderate range of areas.

• The relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination

• Understanding of organisation's business and structure

• Knowledge of the organisation's record keeping/filing systems and security procedures

• Understanding organisational policies and procedures relating to collecting and processing workplace information

Underpinning Skills

• Literacy skills to read and understand organisation's recordkeeping and information (including classification) systems; follow sequenced written instructions; to comprehend/interpret nature of record content

• Interpreting and applying relevant access and security rules and conditions

• Planning skills to organise work priorities and arrangements

• Problem solving skills to solve routine problems

• Technology skills including the ability to select and use technology appropriate to a task

• Communication skills including reporting of information

• Numeracy skills in relation to sequencing and indexing files

• Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations



Context/s of Assessment

• Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement

• Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

• Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

• Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit

Key Competency Levels

Collecting, analysing and organising information (Level 2) to store and despatch information

Communicating ideas and information (Level 1) with members of the work team

Planning and organising activities (Level 1) for collating and filing information

Working with teams and others (Level 1) in completing scheduled tasks

Using mathematical ideas and techniques (Level 1) in filing information

Solving problems (Level 1) to store and despatch information

Using technology (Level 1) to complete allocated tasks

Automotive Industry RS&R BSBCMN208A Deliver a service to customers


BSBCMN208A Deliver a service to customers Description This unit covers the skills and knowledge required to identify

customer needs and provide a service to customers within a prescribed framework.

This unit is related to BSBCMN310A Deliver and monitor a service to customers.



BSBCMN208A/01 Identify customer needs

• Appropriate interpersonal skills are employed to ensure that the customer's needs are accurately identified

• Customer needs are assessed for urgency so that priorities for service delivery can be identified

• Customers are provided with information about available options for meeting their needs and assisted to identify their preferred option

• Personal limitations in addressing customer needs are identified and where appropriate, assistance is sought from designated person

BSBCMN208A/02 Deliver service to customers

• Prompt customer service is provided to meet identified needs in accordance with organisational requirements

• Appropriate rapport is established with customers to enable high quality service delivery

• Customers' complaints are handled sensitively and courteously in accordance with organisational requirements

• Opportunities to enhance the quality of service and products are identified and taken whenever possible


BSBCMN208A Deliver a service to customers Automotive Industry RS&R






Interpersonal skills may include:

• using appropriate body language

• summarising and paraphrasing to check understanding of customer's message

• providing an opportunity for the customer to confirm their request

• seeking feedback from the customer to confirm understanding of needs

• questioning to clarify and confirm the customer's needs

• listening actively to what the customer is communicating

Customers can be:

• internal or external

• other agencies

• individual members of the organisation

• individual members of the public

Customer needs may relate to:

• advice or general information

• specific information

• further information

• making an appointment

• complaints

• purchasing organisation's products and services

• returning organisation's products and services



Service and products are:

• specific to the organisation

Designated individuals and groups are:

• those with sufficient knowledge and the level of responsibility to meet customer needs


• quality assurance and/or procedures manual

• availability of information

• pricing and discount policies

• replacement and refund policy and procedures

• payment and delivery options

• goals, objectives, plans, systems and processes

• business and performance plans

• following Occupational Health and Safety procedures for dealing with customers

• anti-discrimination and related policy

• access and equity principles and practice

• quality and continuous improvement processes and standards

• legal and organisation policy/guidelines and requirements

Customer complaints may be about:

• damaged goods or goods not delivered

• administrative errors such as incorrect invoices or prices

• warehouse or store room errors such as incorrect product delivered

• service errors

• delivery errors

• customer dissatisfaction with service quality



Opportunities for enhancing quality of service or product may include:

• procedures for delivery of goods

• system for recording complaints

• packaging procedures

• training



• Accurate identification of customer needs through the use of appropriate interpersonal skills

• Treating customers in a courteous and professional manner through all stages of service procedure

• Application of organisational policy and procedures for responding to customer needs


* At this level the learner must demonstrate basic operational knowledge in a moderate range of areas.


• Understanding of organisation's business structure, products and services

• Knowledge of excellent customer service strategies

• Knowledge of the organisation's policy and procedures for customer service including handling customer complaints

• Understanding customer feedback mechanisms

• Understanding the special needs of customers



Underpinning Skills

• Literacy skills to access and use workplace information


• Communication skills to identify customer needs

• Problem solving skills to deal with customer enquiries or complaints




EVIDENCE GUIDE Consistency of Performance










Collecting, analysing and organising information (Level 1) to monitor and report on customer services

Communicating ideas and information (Level 2) with customers on products and services

Planning and organising activities (Level 1) to meet customer needs


Using mathematical ideas and techniques (Level 1) to determine service or product costs

Solving problems (Level 2) to respond to customer enquiries or complaints


Automotive Industry RS&R BSBCMN307A Maintain business resources


BSBCMN307A Maintain business resources Description This unit covers the skills and knowledge required to

determine, administer and maintain resources and equipment to complete a variety of tasks.

This unit is related to BSBCMN205A Use business technology, BSBCMN406A Maintain business technology and BSBCMN407A Coordinate business resources.



BSBCMN307A/01 Advise on resource requirements

Estimates of future and present business resources are calculated in accordance with organisational requirements

Advice is clear, concise and relevant to achievement of organisational requirements

Information is provided on the most economical and effective choice of equipment, materials and suppliers

Resource shortages and possible impact on operations are identified

BSBCMN307A/02 Monitor equipment/ resource usage and maintenance

Resource handling is in accordance with established organisational requirements including Occupational Health and Safety requirements

Business technology is used to monitor and identify the effective use of equipment and resources

Consultation with individuals and teams is used to facilitate effective decision making on the appropriate allocation of resources

Relevant policies regarding resource use are identified and adhered to in the performance of operational tasks

Resource usage is routinely monitored and compared with estimate requirements in budget plans

BSBCMN307A Maintain business resources Automotive Industry RS&R



BSBCMN307A/03 Acquire resources

Acquisition and storage of resources is in accordance with organisational requirements

Acquisition of resources is cost effective and consistent with organisational timelines

Resources are acquired within available timelines to meet identified requirements

Resource acquisition processes are reviewed to identify improvements in future resource acquisitions

RANGE OF VARIABLES The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Legislation, codes and national standards relevant to the workplace including:




Business resources may include:

• facilities

• software

• raw materials

• human resources

• stock and supplies



Organisational requirements may be included in:

• quality assurances and/or procedures manuals


• legal and organisational policy/guidelines and requirements

• business and performance plans

• security and confidentiality requirements

• management and accountability channels


• ethical standards



• defined resource parameters

• manufacturer's and operational specifications

Occupational Heath and Safety requirements may include:

• reporting requirements

• site access

• equipment use

• first-aid kit

• decision making delegations

• medical attention

Business technology may include:

• computers

• computer applications

• modems

• personal schedules

• e-mail

• internet/extranet/intranet

• photocopiers



Policies regarding resource use may include:

• ordering procedures

• time management

• transport/travel policies

• purchasing authorities

• budgeting limits

• recruitment and personnel

Resource acquisition processes may include:

• tendered processes

• non-tendered processes

• contracted supplier ordering

• internal approvals

• periodic forecasts

EVIDENCE GUIDE The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.


• Collecting and recording data on resource use

• Observing resource use over defined and operational timeframes

• Preparing reports to advise on resource needs

• Accessing resources to maintain operations in line with requirement outcomes

• Undertaking routine maintenance




* At this level the learner must demonstrate some relevant theoretical knowledge.


• Knowledge of the organisation's resource acquisition policies, plans and procedures

• Understanding the functions of a range of business equipment

• Understanding the organisational procedures for record keeping/filing systems, security and safe recording practices

• Knowledge of organisation's business structure

• Understanding procedures for routine maintenance

Underpinning Skills

• Literacy skills to read and understand organisation's policies and procedures; write simple instructions for a particular routine task

• Proofreading and editing skills to ensure conformity to organisational requirements, check for accuracy and consistency of information

• Evaluation skills to diagnose faults and to monitor resource usage

• Problem solving skills to determine appropriate fault repair actions

• Numeracy skills to calculate resource/equipment expenditure















Collecting, analysing and organising information (Level 2) to identify resource needs

Communicating ideas and information (Level 1) with members of the work team

Planning and organising activities (Level 2) for self


Using mathematical ideas and techniques (Level 1) as an aid to measure and schedule tasks

Solving problems (Level 2) to identify equipment faults


Automotive Industry RS&R BSBCMN309A Recommend products and services


BSBCMN309A Recommend products and services Description This unit covers the skills and knowledge required to provide

advice and information within an organisation about the development and distribution of its products and services.

This unit is related to BSBCMN209A Provide information to clients and BSBCMN409A Promote products and services.



BSBCMN309A/01 Develop and maintain knowledge of products and services

• A comprehensive knowledge and understanding of industry products and services is actively and regularly researched from authoritative sources

• Characteristics of products and services are identified and understood using available product and service documentation

• Information on products and services is accurately documented and maintained in a format consistent with organisational requirements

• Acquired knowledge is applied to improve quality within personal work areas

BSBCMN309A/02 Recommend products and services

• Recommendations on products and services are in line with organisational requirements

• Recommendations emphasise product and service issues relevant to client needs

• Evidence in support of recommendations is verifiable and presented in a suitable format

• Recommendations are structured to identify clear benefits to clients and the organisation

BSBCMN309A Recommend products and services Automotive Industry RS&R



BSBCMN309A/03 Advise on promotional activities

• Advice provided is clear and supported by verifiable evidence and is compatible with organisational requirements

• Promotional documentation and materials are appropriate to presentation of the organisation's products and services

• Costs of promotional activities conform to budget resources

• Impact of promotional activities is estimated from verifiable customer feedback sources

• Benefits of promotional activities are evaluated and incorporated in plans for future promotional activities






Industry products and services may include but is not limited to:

• organisation's products

• competitors products and services

• emerging products and services

• complementary products and services

• historical products and services



Authoritative sources may include:

• industry associations

• authorised suppliers

• industry conferences

• recognised industry media sources

Product and service documentation may include:

• operational guidelines

• marketing data

• colleagues' knowledge

• consumer reports

• industry reports

• sales figures

Information may include:

• competitive features of products or services

• product trends

• sales trends

• problems with products or services

• innovations

• cost and production data

• distribution processes

• sales records (monthly forecasts, targets achieved)


• quality assurances and/or procedures manuals


• legal and organisational policy/guidelines and requirements


• confidentiality and security requirements




Organisational requirements may include: (continued)

• ethical standards


• defined resource parameters

• who is responsible for products or services

• pricing and discount policies

• replacement and refund policy and procedures

• payment and delivery options

• filing and documentation storage processes

Product and service issues may include:

• market share data

• sales figures

• organisational product knowledge

• customer delivery

• faults

• production down-time

Promotional activities may include:

• media announcements

• employee functions

• client functions

• product launches

• advertisements

• web pages



Verifiable customer feedback sources may include:

• customer satisfaction questionnaires

• audit documentation and reports

• quality assurance data

• returned goods

• lapsed clients

• service calls

• complaints



• Preparing and structuring advice on products and services

• Researching market availability of products and services

• Conducting meetings and presentations

• Assessing and reporting on customer satisfaction

• Analysing sales and product development data

• Identifying commercial characteristics of products and services




• Detailed knowledge of organisation's products and services

• Understanding of organisation's business structure, products and services

• Knowledge of the organisation's policy and procedures for customer service including handling customer complaints

• Understanding of product and service standards and best practice models

• Principles and techniques of public relations and product promotion



Underpinning Knowledge (continued)

• Strategies for planning and monitoring activities

• Knowledge of consultation methods, techniques and protocols

• Understanding mechanisms to obtain and analyse customer feedback

Underpinning Skills

• Literacy skills to read and understand a variety of texts; prepare general information and papers according to target audience; spell with accuracy; use grammar and punctuation effectively as an aid to understanding

• Proofreading and editing skills to ensure clarity of meaning and conformity to organisational requirements, check for accuracy and consistency of information


• Communication skills including monitoring and advising on customer service strategies

• Problem solving skills to deal with customer enquiries or complaints

• Report writing skills and presentation skills to assess information for relevance and accuracy; source additional information as required

• Analytical skills to identify trends and positions of products and services














Collecting, analysing and organising information (Level 2) to monitor and report on customer services

Communicating ideas and information (Level 2) with customers on products and services

Planning and organising activities (Level 2) to meet customer needs


Using mathematical ideas and techniques (Level 2) to determine service or product costs

Solving problems (Level 2) to respond to customer enquiries or complaints


Automotive Industry RS&R BSBSLS301A Develop product knowledge


BSBSLS301A Develop product knowledge Description This unit covers the development of product knowledge as

preparation for the sales process.

Consider co-assessment with BSBSLS301A Develop product knowledge, BSBSLS303A

Present a sales solution, BSBSLS304A Secure prospect commitment and BSBSLS306A Self-manage sales performance.



BSBSLS301A/01 Acquire knowledge of products in a specified area

• Information sources about products in a specified area are identified and evaluated for reliability and validity

• Product purpose/s and use/s are identified

• Key features of the product are identified

• Product strengths and limitations are identified

• Guarantees and warranties are articulated and service support details identified

BSBSLS301A/02 Convert product knowledge into benefits

• Features of the product which have potential buyer appeal are identified

• Features of the product which have buyer appeal are presented as benefits

• Product benefits are presented within the context of organisational requirements and legislation

BSBSLS301A/03 Evaluate competitors' products

• A range of information sources is used to identify competitors' products

• Features of competitors' products to the buyer are identified

• Potential benefits of competitors' products are identified

• The strengths and weaknesses of competitors' products are established

• The relative standing of the organisation's product with the competitor product(s) is established

BSBSLS301A Develop product knowledge Automotive Industry RS&R







• ethics guidelines

The term 'product' encompasses:

• goods, services and/or ideas

Specified area refers to:

• a range of products within a particular industry which has been nominated by the employer and employee

A feature may refer to:

• a fact about the product which may include:

• brand

• country of origin

• colour

• style

• size

• manufacturer

• safety aspect

• covenant

• shelf life

• warnings

• product care details



A benefit refers to:

• the value that potential buyers place on the product features. The value is not concerned with the price of the product but is anything the prospect defines as of value

Strengths and weaknesses refers to:

• the capability elements of the a product to deliver benefits to potential buyers.

Information sources may include:

• other company personnel

• catalogues

• associations

• trade association magazines

• trade shows

• sales conventions

• claims of competitive sales people

• competitors' sales literature

• competitor websites

• internal sales data records

• external sales data sources e.g. warehouse withdrawals

Organisational requirements refers to:

• policy and procedures which are formally documented and are available for reference within the workplace

• the level of client service required

Occupational health and safety considerations may include:

• following policies and procedures relating to remote / isolated work, workplace layout and operation of plant, equipment and hazardous substances

BSBSLS301A Develop product knowledge Automotive Industry RS&R




• Integrated demonstration of all elements of competency and their performance criteria

• Demonstration of product knowledge pertaining to both the organisation's and competitors' products in a specified area.



• Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination

• Organisation's products

• Buying and selling processes

• The organisation's structure

• Organisational requirements, including policy and procedures

• Key competitors and their products

• Industry trends and developments

• Potential buyer markets

Underpinning Skills

• Literacy skills to interpret legal requirements, product labelling and description and organisational requirements

• Sales data interpretation skills

• Ability to obtain information from a variety of verbal and non-verbal sources

• Information management skills, including the ability to summarise information verbally and non-verbally












• Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit


Collecting, analysing and organising information (Level 2) to prepare a pocket chart which shows product features and potential benefits

Communicating ideas and information (Level 1) through verbally summarising major product features and benefits

Planning and organising activities (Level 1) through conducting an information gathering exercise using multiple sources

Working with teams and others (Level 1) by discussing with others in the organisation industry trends and developments

Using mathematical ideas and techniques (Level 2) by examining and interpreting sales data

Solving problems (Level 1) by deciding how best to respond to recognised product limitations when questioned by a buyer

Using technology (Level 1) through obtaining product information via an internet search

Automotive Industry RS&R BSBSLS302A Identify sales prospects


BSBSLS302A Identify sales prospects Description This unit covers identification of potential sales prospects

through application of prospecting methods.



BSBSLS302A/01 Employ prospecting methods

• A range of prospecting methods are identified

• Both primary and secondary prospecting methods are examined

• The strengths and limitations of prospecting methods are considered and evaluated

• Prospecting methods selected match the market toward which the product is targeted

• Present, previous and new clients are targeted through chosen prospecting methods

BSBSLS302A/02 Qualify prospects

• Criteria for qualifying leads are researched and established

• Criteria established include buyer accessibility, buyer motives, and product affordability, purchase authority, legal compliance and return for the seller

• The established criteria represent a standard against which the buying potential of individuals and groups is gauged

BSBSLS302A/03 Manage prospect information

• A system to record prospect information is developed

• The system for recording prospect information is implemented

• The system for recording prospect information is monitored for effectiveness

• The system for recording prospect information is evaluated

• The system for recording prospect information is refined based on evaluation

BSBSLS302A Identify sales prospects Automotive Industry RS&R








The term client refers to:

• Client is used as the generic description for a person or organisation who receives (or has the potential to receive) products, services or ideas supplied by the organisation. The term "client" may be translated according to the user's context as "customer", "consumer", "member", "patient", or other title.



Buyer motives may include:

• housekeeping

• gift

• replacement item

• self-gratification

• self reward

• browsing

• buying for unqualified prospect e.g. dependant

Prospecting refers to:

• a continuous process of gathering the names of potential buyers who are likely to be interested in purchasing the salesperson's product



Occupational health and safety considerations may include:

• following policies and procedures relating to remote / isolated work, occupational violence, stress management (work systems)

Prospecting methods may include:

• referrals

• networking

• personal observation

• intra organisation leads

• spotters

• cold canvassing

• direct mail

• media advertising

• telemarketing

• journals

• magazines

• newspapers

• public records

• internet

• databases

• brokers




• Use and management of prospecting information which converts sales prospects into clients

BSBSLS302A Identify sales prospects Automotive Industry RS&R





• Organisation's products and services

• Buying and selling processes

• The organisation's structure

• Organisational requirements, including policy and procedures

• Key competitors and their products

• Industry trends and developments

• Buyer motives

• Range of prospecting methods, and prospect information management strategies

• Prospecting as a key component of the overall sales process

• Familiarity with range of buyer motives

Underpinning Skills

• Use of internet and other technology to locate prospect information

• Literacy skills to interpret legal requirements, company policies and procedures

• Ability to design and recording formats to facilitate information storage and retrieval

• Interpretation of numerical data associated with prospects

• Use of technology to store and manage prospect information

• Ability to apply analytical skills in relating products to prospects' requirements














Collecting, analysing and organising information (Level 2) by using a range of information sources to determine key prospects

Communicating ideas and information (Level 2) through listing key prospecting criteria

Planning and organising activities (Level 1) by implementing prospecting methods to support sales

Working with teams and others (Level 1) in developing prospecting methods

Using mathematical ideas and techniques (Level 1) by analysing prospect statistics

Solving problems (Level 1) by determining how best to identify and access key prospects

Using technology (Level 1) to store and retrieve prospect information

Automotive Industry RS&R BSBSLS304A Secure prospect commitment


BSBSLS304A Secure prospect commitment Description This unit covers the sales processes associated with securing

prospect commitment to proceed with a sale.

Consider co-assessment with BSBSLS301A Develop product knowledge, BSBSLS303A Present a sales solution and BSBSLS306A Self-manage sales performance.

Elements of Competency and Performance Criteria


BSBSLS304A/01 Respond to buying signals

• Verbal buying signals are identified

• Non-verbal buying signals are identified

• Verbal and non-verbal buying signals are assessed

• A decision is made as to whether to respond to a buying signal by closing the sale

• Trial closes are utilised to assist the buyer to make decisions on a minor points related to the product

• Trial closes are used strategically during different stages of the sales process

BSBSLS304A/02 Negotiate the sale

• A formal close to the sales process is initiated following one or more trial closes

• Conditions of the agreement are negotiated

• A range of different strategies are assessed to close the sale

• A strategy is selected to close the sale

• Supportive and confirming language is utilised to support the closure of the sales process

• Options for simple sales transactions are described and demonstrated to match specified situations

• The prospect's decision to purchase is responded to in an assertive manner

BSBSLS304A Secure prospect commitment Automotive Industry RS&R



BSBSLS304A/03 Finalise the agreement

• A summary of the agreement is outlined to the buyer

• The decision of the buyer is confirmed

• Process and completion of the sales transaction comply with organisational requirements

• Sales document is prepared and completed

• Advice on financing arrangements is accurate, matches the client's financial situation, and complies with organisational requirements

• Cross selling opportunities are identified and presented to the buyer

• A desire to continue the sales relationship is expressed









Buying signals:

• are verbal and non-verbal indications that the prospect is interested in the product and is preparing to make a decision about the purchase of the product. Buyer signals can be personal (which relate to one's own preferences) or organisational (where a buyer is purchasing on behalf of an organisation)



Buying signals may include:

• questions

• confirmations,

• statement of requirement by prospect

• smiling and nodding

• moving closer to where a product is to be installed

• close examination of the product by the prospect

Trial closes refers to:

• a prospect's commitment on a minor point related to sale of the product that might lead to closing the sale. Trial closes may be initiated after anytime a prospect shows strong interest in the product or after a buying signal is recognised.

Trial closes may include:

• a question or paraphrase that focuses the interaction.

A formal close refers to:

• a request by the salesperson to the prospect to agree to purchase the product

A formal close may include:

• summary of the benefits, inducement, narrative close, offering alternative choices

Conditions may include:

• price, delivery, payment options, client loyalty, length of contract.




• Buyer signals are recognised and responded to in order to secure prospect commitment to purchasing the product

BSBSLS304A Secure prospect commitment Automotive Industry RS&R





• Sales closure techniques, and situations in which it is appropriate to attempt closure

• Detailed product knowledge including features, advantages and benefits

Underpinning Skills

• Client service skills, especially the ability to determine client needs and preferences

• Negotiation and conflict resolution skills

• Use of persuasive and assertive language in promoting product features and benefits

• Ability to interpret and respond to verbal and non-verbal cues














Collecting, analysing and organising information (Level 1) in reading and interpreting non-verbal and verbal buying signals

Communicating ideas and information (Level 2) in summarising the sales agreement

Planning and organising activities (Level 1) in arranging for the delivery of a product

Working with teams and others (Level 1) in checking and confirming product availability

Using mathematical ideas and techniques (Level 1) in estimating and calculating discounts

Solving problems (Level 1) in determining the optimal stage in the sales process to initiate closure

Using technology (Level 1) in completing sales transactions

Automotive Industry RS&R THHBCC01A Use basic methods of cookery


THHBCC01A USE BASIC METHODS OF COOKERY UNIT DESCRIPTOR: This unit deals with different types of cookery which can be used to

prepare menu items. This unit equates to the old unit THHBCC1A Use Basic Cooking Methods.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHBCC01A/01 Select, use cooking equipment

Hospitality Training Package PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 • Appropriate equipment is selected and used correctly

for particular cooking methods. • Equipment is used hygienically in accordance to

manufacturers instructions THHBCC01A/02 Apply methods of cookery

Hospitality Training Package PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 • Use different methods of cookery to prepare dishes as

required by the enterprise. • Cooking is carried out in a logical, safe and sequential

manner. • Basic culinary terms are used correctly when selecting

a method of cookery. • Cooking methods are demonstrated to an acceptable

enterprise standard. RANGE OF VARIABLES: Hospitality Training Package PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 This unit applies to all establishments where food is prepared and served. Equipment may include but is not limited to: • electric/gas ranges, ovens, grills, deep fryers, salamanders • food processors, blenders, mixers, slicers.

THHBCC01A Use basic methods of cookery Automotive Industry RS&R


Methods of cookery may include but is not limited to the following: • boiling • poaching • braising • stewing • steaming • frying: deep/shallow • roasting • baking • grilling. EVIDENCE GUIDE: Hospitality Training Package PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 Underpinning skills and knowledge: To demonstrate competence, evidence of skills and knowledge in the following areas is required: • organisational skills and teamwork • safe work practices must be demonstrated, particularly in relation to bending and lifting,

and using cutting implements • principles of nutrition, in particular the effects of cooking on the nutritional value of food • culinary terms commonly used in the enterprise • principles and practices of hygiene on a personal and professional level • logical and time efficient work flow • inventory and stock control systems • purchasing, receiving, storing, holding and issuing procedures • costing, yield testing, portion control. Context of assessment: This unit must be assessed through practical demonstration on-the-job or in a simulated workplace environment where the various methods of cookery can be demonstrated. This should be supported by assessment of underpinning knowledge. Critical aspects of assessment: Evidence should include a demonstrated ability to efficiently and safely utilise these methods of cookery in the appropriate context. Linkages to other units: There is a strong link to a wide number of other operational units. The actual methods of cookery are undertaken by most people associated with preparing food in the hospitality industry. As such, combined training/assessment with a range of other units which encompass actual cooking may be appropriate

Automotive Industry RS&R THHBCC02A Prepare appetisers and salads


THHBCC02A PREPARE APPETISERS AND SALADS UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to prepare

and present appetisers and salads. This unit equates to the old unit THHBCC2A Prepare Appetisers, Savouries, Salads and Sandwiches.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHBCC02A/01 Prepare and present salads and dressings

Hospitality Training Package PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 • Ingredients for salads and dressings are correctly

chosen to an acceptable enterprise standard. • A selection of salads are prepared using fresh seasonal

ingredients to an acceptable enterprise standard. • Matching sauces and dressings are prepared to either

incorporate into, or accompany salads. THHBCC02A/02 Prepare and present a range of hot and cold appetisers

Hospitality Training Package PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 • Appetisers are produced using the correct ingredients to

an acceptable enterprise standard. • Where required, glazes are correctly selected and

prepared. • The correct equipment is chosen to assist in the

manufacturing of appetisers. • Quality trimmings or other leftovers are productively

utilised where and when appropriate. THHBCC02A/03 Apply organisational skills for work flow planning and preparation

Hospitality Training Package PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 • Salads and appetisers are prepared and presented in a

hygienic, logical and sequential manner within the required time frame.

THHBCC02A/04 Store appetisers and salads

Hospitality Training Package PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 • Appetisers and salads are correctly stored to maintain

freshness and quality

THHBCC02A Prepare appetisers and salads Automotive Industry RS&R


RANGE OF VARIABLES: Hospitality Training Package PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 This unit applies to all establishments where food is prepared and served. Appetisers are foods which are by definition stimulate appetites. This includes a range of hot and cold dishes which can be either classical or modern, varying in ethnic and cultural origins. Appetisers can also be referred to but not limited to the following terms: • hors doeurves • canapes • savouries. EVIDENCE GUIDE: Hospitality Training Package PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 Underpinning skills and knowledge: To demonstrate competence, evidence of skills and knowledge in the following areas is required: • organisational skills and teamwork • safe work practices must be demonstrated, in particular in relation to bending and lifting,

and using of knives • principles of nutrition, in particular the effects of cooking on the nutritional value of food • culinary terms commonly used in the enterprise • principles and practices of hygiene • logical and time efficient work flow • inventory and stock control systems • purchasing, receiving, storing, holding and issuing procedures • costing, yield testing, portion control • historical development of menus, modern trends in menus. Context of assessment: This unit must be assessed through practical demonstration on-the-job or in a simulated workplace environment where the preparation of appetisers and salads can be demonstrated. This should be supported by assessment of underpinning knowledge. Critical aspects of assessment: Evidence should include a demonstrated ability to efficiently and confidently prepare and present the required food items for this unit in the appropriate context, and to a level acceptable by the enterprise. Linkages to other units: There is a strong link between this unit and THHHKI02A Present Food. It is recommended that this unit be assessed either in conjunction with or after the following units: • THHBKA01A Organise and Prepare Food • THHBKA02A Present Food • THHBKA03A Receive and Store Stock • THHBKA04A Clean and Maintain Premises.

Automotive Industry RS&R THHBCC12A Prepare diet-based and preserved foods


THHBCC12A PREPARE DIET-BASED AND PRESERVED

FOODS UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to prepare

foods specifically based on particular therapeutic or lifestyle diets and also preserving foods. This unit equates to the old unit THHBCC12A Maintain food quality and nutrition as well as THHADCAT2A Develop Menus to Meet Special Cultural and Dietary Needs from the catering standards.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHBCC12A/01 Preserve foodstuffs

• Storage and preservation methods for a variety of

foodstuffs are correctly identified according to health regulations and applied.

• Food is preserved using methods which take into account the effects of different methods of preservation on nutrition and quality.

• Maximum nutritional value of food item is maintained in cooking procedures.

THHBCC12A/02 Prepare and present foods to satisfy dietary needs

• Special requirements for therapeutic diets are

identified. • Ingredients essential for therapeutic diets are selected. • Suitable preparation and cooking techniques are

employed and food texture is modified where appropriate to suit specific requirements.

• An adequate range of nutritionally balanced food is presented in an appetising and appealing manner.

THHBCC12A/03 Prepare nutritious food

• Maximum nutritional value of food item is maintained

in cooking procedures. • Menu items suitable for a variety of dietary

requirements are identified correctly and prepared. RANGE OF VARIABLES: This unit applies to all establishments where food is prepared and served. Food preservation methods may include but is not limited to freezing, drying, salting and canning. Special dietary needs includes therapeutic and lifestyle regimes. Special dietary needs includes but is not limited to: • vegetarian ie. vegan, lacto,ovo-lacto • modified sodium • modified potassium • low fat • low cholesterol • gluten free • high fibre • modified protein • diabetic.

THHBCC12A Prepare diet-based and preserved foods Automotive Industry RS&R


EVIDENCE GUIDE: Underpinning skills and knowledge: To demonstrate competence, evidence of skills and knowledge in the following areas is required: • dietary guidelines for Australians • principles of nutrition, in particular the effects of cooking on the nutritional value of food • principles of food cooking and preservation • culinary and technical terms commonly used in the enterprise • main food groups • suitable foods for selected target groups • principles and practices of hygiene • logical and time efficient work flow • commodities handling • dietary sensitivities and their consequences, including food allergies and intolerances. Context of assessment: This unit must be assessed through practical demonstration on-the-job or in a simulated workplace environment where the preparation and service of dietary based and preserved foods can be demonstrated. This should be supported by assessment of underpinning knowledge. Critical aspects of assessment: Evidence should include a demonstrated ability to efficiently prepare and present preserved and diet based foods to enterprise standards. Evidence should also include a detailed understanding of the different nature and handling requirements of each type. Linkages to other units: It is recommended that this unit be assessed either in conjunction with or after the following units: • THHBKA01A Organise and Prepare Food • THHBKA02A Present Food • THHBKA03A Receive and Store Stock • THHBKA04A Clean and Maintain Premises.

Automotive Industry RS&R THHBFB01A Operate bar


THHBFB01A OPERATE BAR UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to carry out

bar operations in a range of hospitality enterprises. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHBFB01A/01 Prepare bar for service

PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 • Bar display and work area is set up in accordance with

enterprise requirements. • Bar products and materials are checked and restocked

where necessary using correct documentation. • All items are stored in the correct place at the correct

temperature. • A suitable range of decorations, coasters and edible and

non-edible garnishes are prepared and stocked in accordance with enterprise requirements.

THHBFB01A/02 Take drink orders

PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 • Orders are taken and either noted or memorised

correctly. • Products and brand preferences are checked with the

customer in a courteous manner. • Clear and helpful recommendations or advice is given

to customers on selection of drinks. THHBFB01A/03 Prepare and serve drinks

PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 • Drinks are served promptly and courteously in

accordance with customer preferences. • Drinks are prepared in accordance with legal and

enterprise standards, using the correct equipment, ingredients and measures.

• Coffee and tea are prepared and served as appropriate. • Industry standard glassware and garnishes are correctly

handled and used. • Wastage and spillage are minimised. • Beverage quality is checked during service and

corrective action taken when required. • Where appropriate, beverage quality issues are

promptly reported to the appropriate person. • Where appropriate tray service is provided in

accordance with enterprise standards. • Any accidents during service are attended to promptly

and safely.

THHBFB01A Operate bar Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHBFB01A/04 Close down bar operations

PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 • When appropriate, equipment is shut down in

accordance with enterprise safety procedures and manufacturers instructions.

• Bar areas are cleared, cleaned or dismantled in accordance with enterprise procedures.

• Left over garnishes, suitable for storage, are stored hygienically and at the correct temperature.

• Stock is checked and re-ordered in accordance with enterprise procedures.

• Bar is correctly set up for next service. • Where appropriate, handover is made to incoming bar

staff and relevant information is shared. RANGE OF VARIABLES: PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority -October 1997 This unit applies to bar operations in all hospitality sectors. Bars may be: • permanent • temporary • dry till. Bar products and materials may include but are not limited to: • all types of drinks • garnishes • cleaning equipment • refrigeration equipment • utensils • bar towels • display items. Relevant information may include but is not limited to: • current customer information (preferences, any problems etc) • issues relating to beverage quality • stock requirements.

Automotive Industry RS&R THHBFB01A Operate bar


EVIDENCE GUIDE: PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority -October 1997 Underpinning Skills and Knowledge: To demonstrate competence, evidence of skills and knowledge in the following areas is required: • requirements of the relevant State/Territory Liquor Act in relation to service of alcohol

(please note that this should be covered by completion of Unit THHBFB9A) • hygiene issues of specific relevance to beverage service • different types of bars • typical bar equipment • major types of alcoholic beverages • standard drinks including preparation and serving techniques • tea and coffee preparation • major drink manufacturers. Context of Assessment: This unit should be assessed on-the-job or in a simulated workplace environment where a fully equipped bar is provided. This should be supported by assessment of underpinning knowledge. Critical Aspects of Assessment: Evidence should include a demonstrated ability to set up and operate bar equipment in accordance with established procedures and systems. Correct preparation of standard drinks should be demonstrated within enterprise acceptable range and timelines. Linkages to Other Units: This unit should be assessed with or after the following units: • THHBFB01aA Clean and Tidy Bar Areas • THHBFB09A Provide Responsible Service of Alcohol • THHGFA01A Process Financial Transactions. There are also strong linkages between this unit and other units where combined assessment/training may be appropriate: • THHADFB03A Prepare and Serve Cocktails.

Automotive Industry RS&R THHBFB01AA Clean and tidy bar areas


THHBFB01AA CLEAN AND TIDY BAR AREAS UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to provide

general assistance in a bar area. ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHBFB01AA/01 Clean bar and equipment

PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority - October 1997 • Bar surfaces and equipment are cleaned in accordance

with enterprise standards and hygiene regulations. • Equipment is operated in accordance with

manufacturers instructions. • Condition of utensils and glassware is checked during

the cleaning process and broken and cracked items are safely disposed of in accordance with enterprise standards.

• Cleaning of bar and equipment is completed in consultation with other bar operators and with minimum disruption to bar operations.

RANGE OF VARIABLES: PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority -October 1997 This unit applies to all establishments where alcoholic beverages are served. Bar surfaces and equipment may include but are not limited to: • service counters • beer, wine and post mix service points • utensils • glassware/glasswashing machines. Public areas may be indoor or outdoor and include but are not limited to: • bar areas • restaurant areas • function areas • gaming areas. EVIDENCE GUIDE: PAGE 1 Hospitality Industry National Competency Standards Endorsed 16 October 1997 to 16 October 2000 Australian National Training Authority -October 1997 Underpinning Skills and Knowledge: To demonstrate competence, evidence of skills and knowledge in the following areas is required: • requirements of the relevant State/Territory Liquor Act in relation to general licensing

requirements and responsibilities of individual staff members • requirements of the Health Act in relation to basic hygiene requirements in bar areas. Context of Assessment: This unit must be assessed through practical demonstration on-the-job or in a simulated workplace environment where a fully equipped bar is provided. This should be supported by assessment of underpinning knowledge.

THHBFB01AA Clean and tidy bar areas Automotive Industry RS&R


Critical Aspects of Assessment: Evidence should include a demonstrated understanding of the importance of maintaining the cleanliness and tidiness of bar areas and an ability to safely and hygienically follow enterprise bar cleaning procedures within appropriate timeframes. Linkages to Other Units: This unit should be assessed with or after the following unit: • THHGHS01A Follow Workplace Hygiene Procedures. There is a very strong link between this unit and THHBFB01A Operate a Bar. Depending upon the industry sector and workplace combined training/assessment may be appropriate.

Automotive Industry RS&R THHBFB02/3A Provide food and beverage service


THHBFB02/3A PROVIDE FOOD AND BEVERAGE SERVICE UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to provide

food and beverage service to customers in a range of different industry contexts.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHBFB02/3A/01 Prepare dining/restaurant area for service

• Dining/restaurant area is cleaned and/or checked for

cleanliness prior to service in accordance with enterprise procedures.

• Customer facilities are checked and cleaned prior to service.

• Comfort and ambience of the area is prepared in readiness for service including adjustment of lighting and music where appropriate.

• Furniture is set up in accordance with enterprise requirements and/or customer requests.

• Furniture layout ensures staff and customer convenience and safety.

• Equipment is checked and prepared for service. • Contact is made with kitchen staff and information

sought on menu variations. THHBFB02/3A/02 Prepare and set tables

• Tables are correctly set in accordance with enterprise

standards, required timeframes and/or special customer requests.

• Where appropriate, standard industry clothing techniques are correctly used.

• Cleanliness and condition of tables and all table items is checked prior to service.

• Items not meeting enterprise standards are identified and removed from service areas.

• Recurring problems are identified and reported to the appropriate person.

THHBFB02/3A/03 Welcome customers

• Customers are welcomed upon arrival in accordance

with enterprise customer service standards. • Courteous introductions are made and reservations are

checked where appropriate. • Customers are promptly seated. • Menus and drinks lists are promptly presented to

customers in accordance with enterprise standards. • Where menus and drinks lists are presented verbally,

clear and audible explanations are provided. THHBFB02/3A/04 Take and process orders

• Orders are taken promptly and accurately with minimal

disruption to customers. • Where necessary, orders are legibly recorded using

correct documentation and promptly conveyed to the kitchen and/or bar.

• Recommendations are made to customers to assist them with drink and meal selections.

• Customer questions on menu items are correctly and courteously answered.

• Where answer is unknown, information is sought from the kitchen or appropriate supervisor.

THHBFB02/3A Provide food and beverage service Automotive Industry RS&R


THHBFB02/3A/04 (continued) Take and process orders

• Ordering systems are correctly operated in accordance

with enterprise procedures. • Glassware and cutlery to accommodate the meal choice

are provided and adjusted in accordance with enterprise procedures.

THHBFB02/3A/05 Serve and clear food and drinks

• Food and beverage is promptly collected from service

areas, checked for presentation and carried to customers safely.

• Flow of service and meal delivery is monitored. • Any delays or deficiencies in service are promptly

recognised and followed up with the kitchen. • Customers are advised and reassured regarding delays. • Food and beverage is courteously served at the table in

accordance with enterprise standards and hygiene requirements.

• Dishes are served to the correct person. • Customer satisfaction is checked at the appropriate

time. • Additional food and beverage is offered at the

appropriate times and ordered or served accordingly. • Tables are cleared of crockery, cutlery and glassware at

the appropriate time and with minimal disruption to customers.

• Accounts are organised and presented to customers on request.

• Where appropriate accounts are processed in accordance with enterprise procedures.

• Guests are courteously farewelled from the restaurant/dining area.

THHBFB02/3A/06 Close down restaurant/dining area

• Equipment is stored and/or prepared for the next

service in accordance with enterprise procedures. • Area is cleared, cleaned or dismantled in accordance

with enterprise procedures and safety requirements. • Area is correctly set up for next service in accordance

with enterprise procedures. • Where appropriate, service is reviewed and evaluated

with colleges for possible future improvements. • Where appropriate, handover is made to incoming

restaurant colleagues and relevant information is shared.

RANGE OF VARIABLES: This unit applies to all establishments where food and beverage is served. Equipment may include but is not limited to: • glassware • crockery • cutlery • linen • condiments • tea and coffee making facilities • chairs • tables • menus and wine lists • display materials.

Automotive Industry RS&R THHBFB02/3A Provide food and beverage service


Styles of service may included but are not limited to: • table d'hote • a la carte • buffet • function • breakfast or tea and coffee service. EVIDENCE GUIDE: Underpinning Skills and Knowledge: To demonstrate competence, evidence of skills and knowledge in the following areas is required: • flow of service within a food and beverage service environment • ordering and service procedures • typical food and beverage service styles and types of menus • typical industry table set ups for different types of service • range and usage of standard restaurant equipment • knowledge of menus as appropriate to enterprise • hygiene and safety issues of specific relevance to food and beverage service. Context of Assessment: This unit must be assessed through practical demonstration on-the-job or in a simulated dining/restaurant environment. This should be supported by assessment of underpinning knowledge. Critical Aspects of Assessment: Evidence should include a demonstrated ability to provide complete service within a restaurant or dining area in accordance with established systems and procedures. Assessment should focus on comprehensive and correct set up, accurate order processing, ability to interact with customers and to monitor the service process. Linkages to Other Units: This unit should be assessed with or after the following units: • THHHS01A Follow Workplace Hygiene Procedures • THHBFB02A/3aA Provide a Link Between Kitchen and Service Areas • THHBFB11A Develop and Update Food and Beverage Knowledge. There is also a strong link between this unit and other food and beverage service units. Depending upon the industry sector and workplace combined assessment/training may be appropriate. Examples may include but are not limited to: • THHBFB04A Provide Table Service of Alcoholic Beverages • THHBFB10A Prepare and Serve Non Alcoholic Beverages • THHADFB07A Provide Silver Service.

Automotive Industry RS&R THHBFB02/3AA Provide a link between kitchen and service areas


THHBFB02/3AA PROVIDE A LINK BETWEEN KITCHEN AND

SERVICE AREAS UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to provide

general assistance in food and beverage service operations. It is designed to reflect the role of the food runner in food and beverage operations.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHBFB02/3AA/01 Liaise between kitchen and service areas

• Kitchen service points are attended and monitored to

ensure prompt pick up of food. • Food is checked in accordance with enterprise

standards. • Food is checked for marks, spills and drips. • Food is promptly transferred and correctly placed at the

appropriate service point in accordance with enterprise procedures and safety requirements.

• Appropriate colleagues are promptly advised on readiness of items for service.

• Additional items required from the kitchen are identified through monitoring of service areas and consultation with other service colleagues.

• Requests are made to kitchen staff based on identified needs.

THHBFB02/3AA/02 Clean and clear food service areas

• Used items are promptly removed from service areas

and safely transferred to the appropriate location for cleaning.

• Food scraps are handled in accordance with hygiene regulations.

• Equipment is cleaned and stored in accordance with hygiene regulations and enterprise procedures.

RANGE OF VARIABLES: This unit applies to all hospitality establishments where food and beverage are served. Service areas may include but are not limited to: • waiting stations • buffet areas • kitchen service area • room service collection. EVIDENCE GUIDE: Underpinning Skills and Knowledge: To demonstrate competence, evidence of skills and knowledge in the following areas is required: • flow of service within a food and beverage service environment • ordering and service procedures. Context of Assessment: This unit must be assessed through practical demonstration on-the-job or in a simulated food service environment. This should be supported by assessment of underpinning knowledge.

THHBFB02/3AA Provide a link between kitchen and service areas Automotive Industry RS&R


Critical Aspects of Assessment: Evidence should include a demonstrated understanding of service flows within a food and beverage service environment and the roles of all those who contribute to the service process. Ability to follow established enterprise and hygiene procedures in the handling of food and food service equipment must be demonstrated. Linkages to Other Units: This unit should be assessed with or after the following unit: • THHGHS01A Follow Workplace Hygiene Procedures. There is also a very strong link between this unit and other food and beverage units. Depending upon the industry sector and workplace combined assessment/training may be appropriate. Examples may include but are not limited to: • THHBFB02A/3A Provide Food and Beverage Service • THHBFB04A Provide Table Service of Alcoholic Beverages • THHBFB10A Prepare and Serve Non Alcoholic Beverages.

Automotive Industry RS&R THHBKA01A Organise and prepare food


THHBKA01A ORGANISE AND PREPARE FOOD UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to organise

and prepare food stuffs for the kitchen. It focuses on general food preparation techniques, and equates to the old unit THHBKA1A Organise Miseen Place and Prepare Food.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHBKA01A/01 Prepare equipment for use

• Ensure that equipment is clean before use, is the

correct type and size and is safely assembled and ready for use.

THHBKA01A/02 Assemble and prepare ingredients for menu items

• Ingredients are identified correctly, according to

standard recipes. • Ingredients are the correct quantity, type and quality

and are assembled and prepared in required form and time frame.

THHBKA01A/03 Prepare dairy, dry goods, fruits and vegetables

• Food is prepared according to weight, amount and/or

number of portions, including: • vegetables and fruit are cleaned, peeled and/or

prepared as required for menu items • dairy products are correctly handled and prepared

as required for menu items • dry goods are measured, sifted where appropriate

and used as required for menu items • general food preparation as required for menu

items. This could include but is not limited to sandwiches, garnishes, coatings, batters and coatings.

THHBKA01A/04 Prepare meat, seafood and poultry

• Food is prepared and portioned according to size and/or

weight in the following ways: • meat is trimmed, minced or sliced and prepared

correctly • fish and seafood is cleaned and prepared and/or

filleted correctly • poultry is trimmed and prepared correctly.

RANGE OF VARIABLES: This unit applies to all establishments where food is prepared and served. The terms organising and preparing food is also referred to by the French counterpart Mise en place and includes: • basic preparation prior to serving food. Whilst it might involve cooking components of a

dish, it does not include the actual presentation • the tasks required to make a section of the Kitchen ready for service. EVIDENCE GUIDE: Underpinning skills and knowledge: To demonstrate competence, evidence of skills and knowledge in the following areas is required • basic products and types of menus is required • hygiene • occupational health and safety • logical and time efficient work flow.

THHBKA01A Organise and prepare food Automotive Industry RS&R


Context of assessment: This unit may be assessed on or off-the-job, through practical demonstration on-the-job or in a simulated work place environment. This should be supported by a range of methods to assess underpinning knowledge. Critical aspects of assessment: Evidence should include a demonstrated ability to efficiently organise and prepare a general range of foods. The focus of this general range will vary according to the sector in which the kitchen operates. Linkages to other units: It is recommended that this unit be assessed in conjunction with: • THHBKA02A Present Food • THHBKA04A Clean and Maintain Premises.

Automotive Industry RS&R THHBKA02A Present food


THHBKA02A PRESENT FOOD UNIT DESCRIPTOR: This unit deals with skills and knowledge required to efficiently

and professionally present food. It should be linked with all units that involve the presentation of food. This unit equates to the old unit THHBKA2A Present Food.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHBKA02A/01 Prepare food for service

• Foods are identified correctly for menu items. • Sauces and garnishes are arranged to enterprise

requirements for a specific dish. THHBKA02A/02 Portion and plate food

• Sufficient supplies of clean, undamaged crockery are

available at temperatures appropriate to food being served.

• Food is correctly portioned to standard recipes. • Food is plated without drips or spills and presented

neatly and attractively to the enterprise requirements for the specified dish.

• Food to be displayed in public areas should be served at the correct temperature in an attractive manner without spills and attention given to colour.

THHBKA02A/03 Work in a team

• Teamwork between all food service staff is

demonstrated to ensure timely, quality service of food. • Kitchen routine for food service is demonstrated to

maximise food quality and minimise delays. RANGE OF VARIABLES: This unit applies to all establishments where food is prepared and served. EVIDENCE GUIDE: Underpinning skills and knowledge: To demonstrate competence, evidence and knowledge in the following areas is required: • occupational health and safety • hygiene • basic food product awareness • logical and time efficient work flow. Context of assessment: This unit may be assessed on or off-the-job. Assessment should include a range of methods to assess both practical skills and underpinning knowledge. Critical aspects of assessment: Evidence should include a demonstrated ability to present food to a professional level which is consistent with the sector in which the kitchen operates. Range of assessment: Competence must be demonstrated in conjunction with other units of competence where food is prepared and presented. Linkages to other units: • It is recommended that this unit be assessed in conjunction with: THHBKA01A Organise

and Prepare Food • Any other units which involve the presentation of food.

Automotive Industry RS&R THHCOR01A Work with colleagues and customers


THHCOR01A WORK WITH COLLEAGUES AND CUSTOMERS UNIT DESCRIPTOR: This unit deals with the interpersonal, communication and

customer service skills required by all people working in the tourism and hospitality industries

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHCOR01A/01 Communicate in the workplace

• Communications with customers and colleagues are

conducted in an open, professional and friendly manner.

• Appropriate language and tone is used. • Effect of personal body language is considered. • Sensitivity to cultural and social differences is shown. • Active listening and questioning are used to ensure

effective two-way communication. • Potential and existing conflicts are identified and

solutions sought with assistance from colleagues where required.

THHCOR01A/02 Provide assistance to internal and external customers

• Customer needs and expectations, including those with

specific needs, are correctly identified and appropriate products and services are provided.

• All communications with customers are friendly and courteous.

• All reasonable needs and requests of customers are met within acceptable enterprise time frames.

• Opportunities to enhance the quality of service are identified and taken whenever possible.

• Customer dissatisfaction is promptly recognised and action taken to resolve the situation according to individual level of responsibility and enterprise procedures.

• Customer complaints are handled positively, sensitively and politely.

• Complaints are referred to the appropriate person for follow up in accordance with individual level of responsibility.

THHCOR01A/03 Maintain personal presentation standards

High standards of personal presentation are practised with consideration of : • work location • health and safety issues • impact on different types of customers • specific presentation requirements for particular work

functions. THHCOR01A/04 Work in a team

• Trust, support and respect is shown to team members in

day to day work activities. • Cultural differences within the team are

accommodated. • Work team goals are jointly identified. • Individual tasks are identified, prioritised and

completed within designated time frames. • Assistance is sought from other team members when

required.

THHCOR01A Work with colleagues and customers Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHCOR01A/04 B (continued) Work in a team

• Assistance is offered to colleagues to ensure designated

work goals are met. • Feedback and information from other team members is

acknowledged. • Changes to individual responsibilities are re-negotiated

to meet reviewed work goals. RANGE OF VARIABLES: This unit applies to all tourism and hospitality sectors. Depending upon the organisation and the specific situation customersmay include but are not limited to: • members of other tourism and hospitality industry sectors • internal individuals or groups • local residents • visitors • media • workmates/colleagues. Customers with specific needs may include: • those covered by the Disability Discrimination Act (1992) • special cultural needs • unaccompanied children • parents with young children • single women. EVIDENCE GUIDE: This unit applies to all tourism and hospitality sectors. Depending upon the organisation and the specific situation customersmay include but are not limited to: • members of other tourism and hospitality industry sectors • internal individuals or groups • local residents • visitors • media • workmates/colleagues. Customers with specific needs may include: • those covered by the Disability Discrimination Act (1992) • special cultural needs • unaccompanied children • parents with young children • single women.

Automotive Industry RS&R THHGHS01A Follow workplace hygiene procedures


THHGHS01A FOLLOW WORKPLACE HYGIENE

PROCEDURES UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to follow the

key hygiene procedures which apply in many sectors of the hospitality industry, and within some tourism sectors. It is particularly relevant to the Kitchen, Housekeeping, Food & Beverage and some tour operations.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHGHS01A/01 Follow hygiene procedures

• Workplace hygiene procedures are strictly followed in

accordance with enterprise standards, and legal requirements.

• Handling and storage of all items is completed in accordance with enterprise standards, and legal requirements.

THHGHS01A/02 Identify and prevent hygiene risks

• Potential hygiene risks are promptly identified. • Action is taken to minimise or remove the risk within

the scope of individual responsibility and in accordance with enterprise and legal requirements.

• Hygiene risks beyond the control of individual staff members are promptly reported to the appropriate person for follow up.

RANGE OF VARIABLES: This unit applies to various hospitality and tourism sectors. Hygiene procedures may be related to: • food • beverage • linen • handling of garbage • cleaning procedures • personal activities on the job. EVIDENCE GUIDE: Underpinning Skills and Knowledge: To demonstrate competence, evidence of skills and knowledge in the following areas is required: • awareness and knowledge of factors which contribute to hygiene problems • general hazards in the handling of food, including major causes of food poisoning • overview of relevant state/territory legislation in relation to food hygiene • typical hygiene control procedures in the hospitality/tourism industries Context of Assessment: This unit may be assessed on or off the job. Assessment should include a range of methods to assess underpinning knowledge. Critical Aspects of Assessment: Look for: • understanding of the importance of following hygiene procedures and of the potential

implications of disregarding those procedures • knowledge of practical workplace examples • ability to follow established procedures.

THHGHS01A Follow workplace hygiene procedures Automotive Industry RS&R


Linkages to Other Units: This is a unit which underpins effective performance in housekeeping, kitchen, food and beverage and some tour operations areas. As such it should be delivered/assessed in conjunction with units from those areas. In the kitchen area additional units on food safety and hygiene are required. Care should be taken in developing training to meet the requirements of this unit. For generic pre-vocational training, organisations should provide training which takes into consideration the full range of industry contexts with no basis towards individual sectors. The Range of Variables will assist in this regard. For sector-specific delivery, training should be tailored to meet the needs of that sector.

Automotive Industry RS&R THHGHS02A Clean premises and equipment


THHGHS02A CLEAN PREMISES AND EQUIPMENT UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to carry out

general cleaning duties within a range of tourism and hospitality enterprises.

This unit equates to unit THHBH02A and THHBKA04A in the Hospitality Training Package.

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA THHGHS02A/01 Select and set up equipment

• Equipment is selected according to type of cleaning to

be undertaken. • All equipment is checked to be in clean and safe

working condition prior to use. • Suitable cleaning agents and chemicals are selected and

prepared in accordance with manufacturers and relevant occupational health and safety requirements.

• Where necessary protective clothing is selected and used.

THHGHS02A/02 Clean dry and wet areas

• Area to be cleaned is prepared and cleared of hazards. • Where appropriate, work area is barricaded or signed.

to reduce risk to colleagues and customers. • Correct chemicals are selected for specific areas and

applied in accordance with safety procedures. • Equipment is correctly used. • Garbage and excess chemicals are disposed of in

accordance with hygiene, safety and environmental legislation requirements.

THHGHS02A/03 Maintain and store cleaning equipment and chemical

• Equipment is cleaned after use in accordance with

manufacturers instructions. • Routine maintenance is carried out in accordance with

enterprise procedures. • Faults are correctly identified and reported in

accordance with enterprise procedures. • Equipment is stored in the designated area and in a

condition ready for re-use. • Chemicals are stored in accordance with health and

safety requirements. RANGE OF VARIABLES: This unit applies to all tourism and hospitality establishments. Dry and wet areas may include but are not limited to: • bathrooms • bedrooms • kitchens • balconies • private lounge areas • public areas (both internal and external) • storage areas. Chemicals may include but are not limited to: • disinfectants • pesticides • cleaning agents.

THHGHS02A Clean premises and equipment Automotive Industry RS&R


EVIDENCE GUIDE: Underpinning Skills and Knowledge: To demonstrate competence, evidence of skills and knowledge in the following areas is required: • specific requirements of State/Territory Occupational Health and Safety legislation which

relate to cleaning operations • environmental legislation • safe handling of common cleaning equipment used in tourism/hospitality establishments • safe handling of common cleaning chemicals used in tourism/hospitality establishments • safe bending and lifting practices • enterprise security procedures. Safe handling and treatment of common hazards encountered in areas to be cleaned including: • blood • needles and syringes • used condoms • sharp objects • human waste • surgical dressings • broken glass • skewers • fat and oil • hot pans • knives • bones • crustacean shells Context of Assessment: This unit must be assessed through practical demonstration on the job or in a simulated workplace environment where the total cleaning process can be demonstrated. Critical Aspects of Assessment: Look for: • understanding of the importance of cleaning staff to the overall quality of service provided

by the enterprise • ability to safely and efficiently use relevant equipment and cleaning agents in accordance

with acceptable enterprise timeframes. Linkages with Other Units: • This unit should be assessed with or after the following unit: THTGHS01A Follow

Workplace Hygiene Procedures • There is a strong link between this unit and the following units: THHBH02/3A Prepare

Rooms For Guests (Hospitality Training Package) and THHBKA04A Clean and Maintain Premises (Hospitality Training Package)

• Depending upon the industry sector and workplace combined delivery/assessment may be appropriate.

Care should be taken in developing training to meet the requirements of this unit. For generic pre-vocational training, organisations should provide training which takes into consideration the full range of industry contexts with no basis towards individual sectors. The Range of Variables will assist in this regard. For sector-specific delivery, training should be tailored to meet the needs of that sector.

Automotive Industry RS&R AURM4415A Manage personal presentation and development


AURM4415A Manage personal presentation and development

Unit descriptor This unit covers the competency to manage personal presentation, learning and career options and develop personal conflict management skills, health and fitness requirements.

ELEMENT PERFORMANCE CRITERIA 1. Establish personal

presentation standards 1.1 Team expectations of personal presentation are identified

1.2 Personal presentation requirements are related to role responsibilities

1.3 Standards of personal presentation are determined

1.4 Strategies to achieve personal presentation standards are devised and implemented

2. Determine potential career paths in motorsport

2.1 Personal strengths and opportunities for improvement are identified, development and implemented

2.2 Personal attitudes needed to succeed in motorsport are identified

2.3 Personal goals are reviewed and the relationship between personal goals and team goals is defined

2.4 Career options within the team and outside the team are considered

2.5 Potential career paths to achieve personal goals are identified

2.6 Achievements and experience are documented in the form of a comprehensive resume/CV

3. Manage personal learning

3.1 Different learning styles are researched and personal preference in learning styles is determined

3.2 Strategies to maximise the effectiveness of personal learning are developed

3.3 The effect of preferred learning styles in the team environment are researched and applied

3.4 Strategies are reviewed and modified if necessary

4. Develop personal health and fitness plan

4.1 Personal nutritional requirements for functioning in a motorsport environment are identified and applied

4.2 Factors leading to stress and fatigue in a motorsport environment are identified and coping strategies are developed and applied

AURM4415A Manage personal presentation and development Automotive Industry RS&R


ELEMENT PERFORMANCE CRITERIA 4. Develop personal

health and fitness plan (continued)

4.3 Personal physical fitness requirements in relation to team role requirements are determined and applied

4.4 The impact of legal and illegal drugs on personal competence and performance within a motorsport environment are identified and appropriate strategies applied and developed

4.5 Health and fitness plan is reviewed and modified where appropriate

5. Establish personal conflict resolution strategies

5.1 Potential causes of conflict in relation to preferred learning style within the team environment are identified

5.2 Personal strategies for dealing with conflict are determined and implemented

5.3 Communication techniques are researched

5.4 Strategies for improving communication with team members are devised and implemented


Unit scope • Work involves managing personal presentation, learning and career options and developing personal conflict management skills, health and fitness requirements

• Career planning includes researching personal expectations and potential career paths within and beyond the team including national and international opportunities. This includes career paths associated with the motorsport industry

• Managing personal learning includes research into different learning styles, determining personal preferences and consequently devising strategies to use these preferences to increase the effectiveness of personal learning

• Health includes principles of fitness in a motorsport environment, nutrition, the impact of legal and illegal drugs on body functioning and performance and stress management

• Conflict management strategies include those related to workshop and event environments



RANGE STATEMENT Unit context • OH&S requirements include relevant state and

commonwealth legislation, safety management systems, controlling body requirements, manufacturer/component supplier specifications and safe operating procedures

• Work requires individuals to demonstrate discretion, judgement and analysis skills in determining personal needs and preferences and evaluating personal input

Information and procedures

• Controlling body rules, category rules and supplementary regulations

• Team policies and procedures relating to representing the team in public

• Team procedures relating to reporting and communication


Critical aspects of evidence

• Interpret and apply team standards and expectations

• Demonstrate personal presentation and conduct to team expectations for a minimum duration of one (1) day on at least three (3) occasions in motorsport environments including:

• workshop

• competition event

• promotional activity

Each environment must be covered at least once

• Produce a personal resume/CV which includes detailed statements of:

• qualifications and training

• experience in the motorsport industry

• relevant experience beyond the motorsport industry

• testimony from employers, colleagues and/or training bodies



EVIDENCE GUIDE Critical aspects of evidence (continued)

• Produce a personal health and fitness plan which includes detailed statements of:

• a minimum of three (3) strategies for managing nutrition needs. Each strategy must demonstrate a knowledge of recommended nutritional intake

• a minimum of three (3) strategies for increasing personal fitness. Strategies must address at least one (1) of flexibility, cardio-vascular fitness, muscular strength and endurance

• a minimum of three (3) stress management strategies

• Develop a minimum of three (3) conflict resolution strategies, in situations which cover:

• tight timelines or extended working hours

• differing expectations

• different working styles

• personnel external to the team

• Working with and around other team members


• Modify activities to cater for variations in workplace context and environment

Underpinning knowledge • Team roles, responsibilities and relationships

• Motorsport sectors and categories

• Goal setting methods (e.g. SMART specific, measurable, achievable, realistic, timely)

• Personal presentation (including hair, clothes, personal hygiene, posture, body language and speech)

• Resume/CV development

• Learning styles and the impact of people with different learning styles working together in normal and pressure environments

• Positive and negative effects of personal attitudes in a motorsport environment

• Communication principles and techniques

• Group dynamics in high pressure environments



EVIDENCE GUIDE Underpinning knowledge (continued)

• Conflict management strategies and techniques

• Human nutritional requirements, food groups and their effect on the human body including specific nutritional requirements for functioning in a motorsport environment

• The impact of legal and illegal drugs on the human body and their implications in motorsport

• Principles of physical fitness and fitness requirement for functioning effectively in a motorsport environment

Underpinning skills




Collect, analyse and organise information

Collect, organise and understand information related to team roles and relationships, learning styles, health and nutrition, communication and conflict resolution.

(Level 2)

Communicate ideas and information

Communicate ideas and information to enable development of conflict management strategies and effective ways for working with other team members.

(Level 2)

Plan and organise activities

Plan and organise activities including research into learning styles, career options, conflict management strategies, nutrition and physical fitness requirements.

(Level 2)

Work with others and in a team

Work with others and in a team by recognising dependencies and using cooperative approaches to optimise information flow and communication.

(Level 2)

Use mathematical ideas and techniques

Use mathematical ideas and techniques to estimate the financial and time wastage impact of inefficient working strategies.

(Level 1)



EVIDENCE GUIDE Solve problems

Use scenario planning techniques to assist in determining career choices, and knowledge of group dynamics to anticipate potential conflict situations and plan management strategies.

(Level 3)

Use technology

Use the workplace technology to assist research and store information.

(Level 1)

EVIDENCE GUIDE Resource implications • Access to job/role descriptions and documentation of team

procedures

Method of assessment • Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts

• Assessment should be by direct observation of tasks and questioning on underpinning knowledge


Context/s of assessment • Assessment may occur on the job or in a workplace simulated facility with relevant process equipment, material, work instructions and deadlines

• Assessment of this competency may include project related tasks and require portfolios or other forms of indirect evidence of process

Automotive Industry RS&R AURM4416A Manage the preparation of a competition vehicle


AURM4416A Manage the preparation of a competition vehicle

Unit descriptor This unit covers the work involved in researching competition vehicle assembly requirements, developing preparation specifications and checklists, developing preparation schedules and supervising competition vehicle preparation and post-preparation checks.

Prerequisites AURM3402A Assemble and prepare a competition vehicle

ELEMENT PERFORMANCE CRITERIA 1. Research information to

develop preparation specifications and checklists

1.1 Regulatory body and category rules, supplementary regulations and component supplier specifications are used to develop task specifications and team instructions including design, quality, material, equipment, and quantities

1.2 Regulations and specifications/tolerances are examined for competitive advantage

1.3 OH&S requirements including equipment and system isolation requirements and personal protection needs are observed throughout the work

1.4 Job specifications are written containing steps and stages and are communicated to appropriate personnel

1.5 Preparation checklists are produced

1.6 Procedures are developed for minimising waste material

2. Develop preparation schedule

2.1 Equipment and personnel capabilities are assessed in terms of meeting job specifications

2.2 Constraints to schedule are considered. These may include timing and location of upcoming event and equipment/component and personnel availability

2.3 Optimum sequence for preparation is determined and documented

2.4 Critical path and factors affecting that path are considered and documented

2.5 Preparation schedule is produced and communicated to appropriate personnel

AURM4416A Manage the preparation of a competition vehicle Automotive Industry RS&R


ELEMENT PERFORMANCE CRITERIA 3. Supervise preparation 3.1 Implementation of preparation schedule is monitored

3.2 Work area cleanliness and layout appropriate for job requirements is monitored

3.3 Inspections for quality and readiness of components for installation are supervised

3.4 Appropriate installation sequence and techniques are supervised

3.5 Checks are made during and after installation to ensure accurate and complete fitting

3.6 Problems with the work area and/or the operation of the equipment are evaluated and decision made

3.7 Proposals for modifications/adaptation of equipment/components are evaluated and decisions made

4. Supervise post-preparation checks

4.1 Vehicle is inspected and any problems are identified and appropriately addressed

4.2 Post assembly checks and vehicle start up are supervised

4.3 Vehicle baseline setup is supervised

4.4 Clean up of work area is supervised

4.5 Recording of work/vehicle documentation is inspected for completion


Unit scope • Work includes researching competition vehicle assembly requirements, developing preparation specifications and checklists, developing preparation schedules and supervising competition vehicle preparation and post-preparation checks

Unit context • OH&S requirements include relevant state and commonwealth legislation, safety management systems, controlling body requirements, manufacturer/component supplier specifications and safe operating procedures



RANGE STATEMENT Unit context (continued) • Work is carried out in accordance with legislative

obligations (including environmental requirements), relevant health regulations, manual handling procedures and insurance requirements

• Work requires individuals to demonstrate analytical and organisational ability, judgement and problem solving skills in the management of competition vehicle preparation

• Competitive advantage may include, technical advantage, psychological advantage and promotional advantage

Preparation checklists • Preparation checklists may include, but are not limited to:

• assembly checklists

• worksheets

• pre-race/event checklists

• pit lane checklists

• post-race/event checklists

Tools and equipment • Tools and equipment may include, but are not limited to:

• hand tools

• measuring devices

• computers

Personal protective equipment




• Team/enterprise procedures relating to the preparation of competition vehicles

• Task instructions including work sheets, check lists, plans, drawings and designs

• Team/enterprise procedures relating to reporting and communication

• Team/enterprise procedures relating to the use of tools and equipment

• Manufacturer/component supplier specifications and application procedures for testing equipment and material

• Australian Design Rules (where applicable)



RANGE STATEMENT Information and procedures (continued)

• Motorsport/performance enhancement industry publications and electronic sources of information related to the preparation of competition vehicles



• Interpret and apply team requirements, controlling body and category rules and supplementary regulations

• Correctly apply and use safety equipment and personal protective equipment

• Follow task instructions, operating procedures and inspection processes to:

• minimise the risk of injury to self and others

• prevent damage to competition vehicle or equipment

• achieve required outcomes within team time and quality standards

• Correctly manage the preparation of a competition vehicle on at least two (2) occasions. Each of the following must be covered:

• develop task specifications, preparation checklists and schedule

• supervise competition vehicle preparation and post preparation checks



Underpinning knowledge • Team requirements/job specifications, supplementary regulations and component supplier specifications including the examination of information for competitive advantage

• Resources availability, including competencies of individuals in the team/group

• Specification, checklist and schedule preparation

• Work area and component layout

• Inspection methods




• Assembly and preparation processes applicable to competition vehicles

• Problem solving techniques

• Supervision of OH&S

• Record keeping techniques

Underpinning skills





Research, collect, organise and understand information related to competition vehicle assembly and preparation processes including the relevant technical, regulatory, environmental and safety requirements.

(Level 3)


Communicate ideas and information to enable clarification of the requirements, coordination of work with technical supervisors, and other team members, and the reporting of work outcomes and resolution of problems.

(Level 2)


Plan and organise activities including the development of specifications, checklists and schedules and the coordination of personnel, equipment, systems and material to avoid any backtracking, work flow interruptions or wastage.

(Level 3)


Work with others to foster the team by recognising dependencies and using cooperative approaches to optimise communication, workflow and productivity.

(Level 3)


Use mathematical ideas and techniques to correctly complete measurements and calculations required during the management of the preparation of a competition vehicle.

(Level 2)



EVIDENCE GUIDE Underpinning skills (continued)

Solve problems

Create and apply systematic problem solving techniques to anticipate problems, avoid reworking and avoid wastage.

(Level 3)

Use technology

Use the workplace technology related to the management of assembly and preparation including tools, measuring devices, equipment, calculators and computers.

(Level 2)

EVIDENCE GUIDE Resource implications • Access to competition vehicles and associated assembly

tools in real or appropriately simulated situations involving the application of assembly techniques and the related computing, operational and inventory support systems

This includes real or simulated work areas, material, equipment and information on work specifications, team requirements, organisation procedures, relevant safety procedures and regulations and quality standards





Automotive Industry RS&R AURM4417A Prepare competition vehicle suspension


AURM4417A Prepare competition vehicle suspension Unit descriptor This unit covers the competency to test, dismantle, inspect,

reassemble and adjust competition vehicle suspension. This includes determining competition vehicle suspension requirements and the effects of making changes to variables.

Prerequisites AUR16170A Service suspension systems

AUR16166A Repair suspension systems

ELEMENT PERFORMANCE CRITERIA 1. Determine competition

vehicle suspension requirements

1.1 Controlling body and category rules, supplementary regulations, component supplier specifications and team instructions are used to develop task specifications including design, quality, material, equipment, and quantities

1.2 Regulations and specifications/tolerances are examined for competitive advantage


1.4 Specifications are checked for required operating conditions and clarification of specifications is sought where required

1.5 Suspension requirements are calculated/determined according to known factors

1.6 Component requirements are listed and communicated to appropriate persons

2. Prepare for work on suspension

2.1 Tools and equipment are identified and checked for safe and effective operation

2.2 Work area is cleaned and laid out appropriately for job requirements

2.3 Vehicle is cleaned and prepared for initial measurement

2.4 Existing suspension settings are measured and documented prior to removal or adjustment of any components

2.5 Problems with the work area and/or the operation of the equipment are identified and reported to appropriate persons

AURM4417A Prepare competition vehicle suspension Automotive Industry RS&R


ELEMENT PERFORMANCE CRITERIA 3. Dismantle,

repair/modify and assemble dampers

3.1 Methods for removing and dismantling damper/s according to team procedures and appropriate manuals/specifications are determined

3.2 Damper/s are tested, dismantled, cleaned and tolerances/wear checked against manufacturer/ component supplier specifications

3.3 Components are inspected for functioning and quality

3.4 Decision to retain/replace/repair/ adjust/service component is determined according to team policies and procedures

3.5 Repairs/modifications to dampers are carried out in accordance with manufacturer/component supplier specifications for methods, equipment and tolerances

3.6 Dampers are re-oiled, bled, (and if necessary, re-gased) and bench tested

4. Dismantle, replace and/or change springs

4.1 Methods for removing and dismantling springs according to team procedures and appropriate manuals/specifications are determined

4.2 Relevant dimensions are documented before disassembly

4.3 Springs are disassembled, cleaned and rates/tolerances checked against specifications and retained or replaced according to team policies and procedures

4.4 Replacement springs are tested for rate and wear

5. Configure suspension components/settings

5.1 Removed suspension components are inspected for quality and readiness for installation

5.2 Appropriate installation sequence and techniques are used

5.3 Sub-assemblies are installed and fasteners tensioned to manufacturer/component supplier specifications

5.4 Checks are made during and after installation to ensure accurate and complete fitting

5.5 Associated components, sub-assemblies or structural elements of vehicle that may affect suspension configuration are inspected for serviceability and repaired where necessary

5.6 Suspension components/settings are configured as determined and within tolerances



ELEMENT PERFORMANCE CRITERIA 5. Configure suspension

components/settings

5.7 Settings are documented in accordance with team procedures

5.8 Problems with the sub-assemblies are identified and reported to appropriate persons

6. Clean up work area and maintain records

6.1 Tools are maintained and returned to storage

6.2 Surplus components/consumables are tagged and shelved/stored

6.3 Surplus material is removed from work area

6.4 Spillage from work area and vehicle is cleaned up

6.5 Team/component supplier documentation is completed


Unit scope • Work involves testing, dismantling, inspecting, reassembling and adjusting competition vehicle suspension. This includes determining competition vehicle suspension requirements and the effects of making changes to variables

• Determining competition vehicle suspension requirements includes, but is not limited to, the following components:

• springs

• dampers

• suspension/swing arms/joints

• pivot locations/pickup points

• lateral control devices

• travel limiters

• anti-roll bars

• weight jackers

• Dismantling, repair/modification and assembly of dampers referred to in this unit applies only to non-sealed dampers. Manufacturer/component supplier safety recommendations must be observed at all times





• Work is carried out in accordance with legislative obligations (including environmental requirements), relevant health regulations, manual handling procedures and insurance requirements

• Work requires individuals to demonstrate analytical and organisational ability, judgement and problem solving skills in preparing competition vehicle suspension

Factors and calculations

• Known factors for determining suspension requirements may include, but are not limited to:

• regulatory constraints

• team budgetary constraints

• load and speed characteristics

• terrain and climate conditions

• driver/rider preferences

• When determining suspension requirements calculations may include, but are not limited to:

• wheel rate

• spring rate

• linkage/leverage ratios

• spring pre-load

• vehicle weight

• sprung and unsprung weight

• anti-roll bar rate

• Determinations can be confirmed through the use of shock dynamometer testing, track testing, and data analysis or software simulation

Tools and equipment • Tools and equipment are to include component supplier specified tools and may include, but not be limited to, jacking equipment, measuring devices, hand tools, calculators, computers and data acquisition systems







• Team/enterprise procedures relating to preparing competition vehicle suspension

















• Correctly prepare a competition vehicle suspension on a minimum of three (3) competition vehicles in situations which involve: (each of the following must be covered on at least two (2) vehicles):

• calculations to determine spring rate and spring pre-load

• determination of component selection within the constraints of the known factors

• configuration of dampers and springs

• adjustment of suspension components/settings


• Modify activities to cater for variations in workplace context and environment and within tolerances

Underpinning knowledge • Team requirements/job specifications, supplementary regulations and component supplier specifications

• Competition vehicle suspension component types, function, applications, limitations and configuration considerations

• Suspension related calculations

• Safety related to repair of suspension components/assemblies

• Damper disassembly, inspection, repair/modification, assembly, re-oiling, bleeding, re-gasing and bench testing techniques

• Suspension components/settings configuration


• Procedures for reporting equipment faults and component defects

• Workplace guidelines regarding acceptable tolerance levels

• OH&S policies and procedures



EVIDENCE GUIDE Underpinning skills





Collect, organise and understand information related to preparing competition vehicle suspension including team requirements, manufacturer/component supplier specifications, plans and safety procedures.

(Level 2)


Communicate ideas and information to enable clarification of the requirements, coordination of work with supervisors, and other workers, and the reporting of work outcomes and problems.

(Level 2)


Plan and organise activities including the preparation and layout of the work area and the coordination of equipment, systems and material to avoid any backtracking, workflow interruptions or wastage.

(Level 2)


Work with others to foster the team by recognising dependencies and using cooperative approaches to optimise workflow and productivity.

(Level 2)


Use mathematical ideas and techniques to correctly complete measurements and calculations required during the preparation of competition vehicle suspension.

(Level 2)

Solve problems

Use pre-checking and inspection techniques to anticipate assembly problems, in order to work efficiently and effectively.

(Level 2)



EVIDENCE GUIDE Use technology

Use the workplace technology related to determining the requirements for the preparation of competition vehicle suspension including tools, measuring devices, equipment, calculators and computers.

(Level 2)


tools in real or appropriately simulated situations involving the application of repair/modification techniques and the related computing, operational and inventory support systems

This includes real or simulated concepts, work areas, material, equipment and information on work specifications, team requirements, organisation procedures, relevant safety procedures and regulations and quality standards





Automotive Industry RS&R AURM4418A Select and prepare tyres and wheels for motorsport applications


AURM4418A Select and prepare tyres and wheels for

motorsport applications Unit descriptor This unit covers the competency to select and prepare tyres and

wheels for motorsport applications to optimise handling performance. This includes consideration of tyre life, traction surface conditions and types.

ELEMENT PERFORMANCE CRITERIA 1. Determine and select

competition vehicle tyres and wheels

1.1 Controlling body and category rules, supplementary regulations, component supplier specifications and team instructions are used to develop task specifications including design, quality, material, equipment, and quantities


1.3 Regulations and specifications/tolerances are examined for competitive advantage.


1.5 Tyre and wheel requirements are calculated/determined according to known factors

1.6 Tyre and wheel assemblies are selected for application against requirements and are documented and reported to appropriate persons

2. Prepare work area and equipment

2.1 Tools and equipment are identified and checked for safe and effective operation

2.2 Work area is cleaned and laid out appropriately for job requirements

2.3 Problems with the work area and/or the operation of the equipment are identified and reported to appropriate persons

3. Mount tyre and wheel assembly to vehicle

3.1 Mounting surfaces and threaded components are cleaned/treated and checked for damage

3.2 Tyre and wheel assemblies are selected from stock according to markings (i.e. scrutineers/category officials and/or team markings) and checked against criteria for next event

AURM4418A Select and prepare tyres and wheels for motorsport applications Automotive Industry RS&R


ELEMENT PERFORMANCE CRITERIA 3. Mount tyre and

wheel assembly to vehicle (continued)

3.3 Tyre and wheel assemblies are inspected for serviceability

3.4 Tyre and wheel assemblies are fitted using appropriate mounting sequence and techniques

3.5 Fastener(s) tensioned to team/component supplier specifications and fastener(s) locking device is/are engaged where fitted

3.6 During and after installation checks are made to ensure accurate and complete fitting

3.7 Problems with the tyre and wheel assemblies are identified and reported to appropriate persons

4. Conduct pre-race tyre and wheel preparation

4.1 Recommended start/cold pressures and optimum operating/hot pressures are obtained from tyre manufacturer

4.2 Tyre inflation pressures are set to specifications

4.3 Baseline tyre temperature, ambient and traction surface temperatures is measured and documented

4.4 Tyres are buffed if specified

4.5 Tyre warmers are fitted and turned on if specified (and if allowed in category rules)

5. Conduct post-race tyre and wheel maintenance

5.1 Tyre pressures and temperatures are checked at specified times and data documented

5.2 Tyre contact surface is read for handling and wear indications and data documented

5.3 Driver/rider is questioned for assessment of handling characteristics and data documented

5.4 Additional data is sourced and determination made of changes (if any) required to tyres and wheels prior to next race

5.5 Tyre contact surfaces are cleaned as determined

5.6 Tyres are changed to different compound or pattern as determined

5.7 Tyre pressures are changed as determined

5.8 Removed tyres are tagged/marked for data audit trail



ELEMENT PERFORMANCE CRITERIA 6. Clean up and complete

documentation

6.1 Tyres are packed and stored

6.2 Tyre and wheel stock inventory is assessed, documented and reported to appropriate person(s)

6.3 Tools are maintained and returned to storage

6.4 Team/component supplier documentation is completed


Unit scope • Work involves the selection and preparation of tyres and wheels used in motorsport applications to optimise handling performance including mounting wheels, conducting pre-race preparation and post-race maintenance and stock control and storage procedures

• For the purpose of this unit of competency, a race is defined as each of the items in a program such as a heat, final, test run, time trial, promotional ride etc. as distinct from a race meeting or event

• Inspection for serviceability includes checking wheel condition (damage or fatigue), valve body/pressure relief valves, ensuring inner surface of wheel is free from contaminants (e.g. oil/grease, water, dirt/gravel etc) and checking tyre condition for signs of damage, excessive wear, flat spots etc

• Competitive advantage may include technical advantage, psychological advantage or promotional advantage



• Work requires individuals to demonstrate discretion, judgement and problem solving skills in the set up and operation of equipment



RANGE STATEMENT Unit context (continued) • Competency may be demonstrated in workplaces involved

in the development and maintenance of competition vehicles or in a workplace simulated facility

Tools and equipment • Tools and equipment may include, but not be limited to, pit lane/service area specified tools, lifting devices, air tools, torque wrenches, tyre hardness test instruments, air pressure gauges, tyre buffers and cleaners, tyre heaters, pyrometers and hand tools





• Team/enterprise procedures relating to selecting and preparing tyres and wheels for motorsport applications

• Task instructions including work sheets, check lists and plans



• Manufacturer/component supplier specifications and application procedures for tyres and wheels













• Correctly select and prepare tyres and wheels for a competition vehicle on a minimum of two (2) vehicles in situations which involve a variety of weather conditions, track conditions and driver/rider requirements

• Compliance with tyre and wheel manufacturer/component supplier recommendations for use



Underpinning knowledge • Controlling body rules, category rules and supplementary regulations, component supplier specifications (e.g. wheel size, application and pressures both cold and hot) and team requirements/job specifications

• Wheel and tyre types, manufacturer/component supplier markings, function, application and limitations including specifications, handling characteristics and manufacturer/ component supplier recommendations for use

• Tyre and wheel serviceability inspection techniques

• Reading tyres for handling and wear indications

• Driver/rider debriefing

• Tyre temperature testing

• Tyre measurement including stagger calculations

• Tyre buffing, cleaning and warming

• Tyre and wheel storage methods

• Markings (i.e. scrutineers/category officials and/or team markings)


• Procedures for reporting equipment faults and component defects









Collect, organise and understand information related to selecting and preparing tyres and wheels for motorsport applications, team requirements, manufacturer/component supplier specifications and safety procedures.

(Level 2)



(Level 2)


Plan and organise activities including the preparation and layout of the worksite and the coordination of equipment, systems and material to avoid any backtracking, work flow interruptions or wastage.

(Level 2)



(Level 2)


Use mathematical ideas and techniques to correctly complete measurements and calculations required during the selection and preparation of tyres and wheels for motorsport applications.

(Level 2)

Solve problems

Use pre-checking and inspection techniques to anticipate assembly problems, in order to work efficiently and effectively.

(Level 2)

Use technology

Use the workplace technology related to torquing and fastening including tools, equipment, calculators and measuring devices.

(Level 2)



EVIDENCE GUIDE Resource implications • Access to competition vehicles and associated assembly tools

in real or appropriately simulated situations involving the application of selection and preparation techniques and the related computing, operational and inventory support systems

This includes real or simulated concepts, work areas, material, equipment and information on work specifications, customer requirements, organisation procedures, relevant safety procedures and regulations and quality standards





Automotive Industry RS&R AURM4419A Test engines using a dynamometer


AURM4419A Test engines using a dynamometer Unit descriptor This unit covers the competency to test engines using a

dynamometer. This includes dynamometer set up, testing, data logging and analysis, devising strategies for improvement and dynamometer shutdown procedures.

ELEMENT PERFORMANCE CRITERIA 1. Prepare for

dynamometer operation 1.1 Team instructions, controlling body rules, category rules

and component supplier specifications are used to determine job requirements including design, quality, material, equipment, and specification

1.2 OH&S requirements including equipment and system isolation requirements, extraction, fire hazard, fuel storage, scatter shields, noise regulations, environmental regulations and personal protection needs are observed throughout the work

1.3 Outcomes of dynamometer testing are determined and documented

1.4 Dynamometer is checked for calibration and serviceability and prepared for operation

1.5 Engine is connected to dynamometer including ancillary systems and monitoring/control systems

1.6 Exhaust extraction is connected and checked for serviceability

1.7 Engine is prepared for dynamometer testing including checking oil and water levels and confirming engine tune and condition

2. Conduct dynamometer testing

2.1 Load and run sequence is determined including run-in period for new engines

2.2 Correction factors are determined/calculated and applied to results

2.3 Engine connections and security to the dynamometer are checked

2.4 The selected dynamometer testing sequence is performed in accordance with specifications and directions and/or the locally authorised method

2.5 Dynamometer test data is analysed and valid conclusions about engine and sub-system condition and performance are made

AURM4419A Test engines using a dynamometer Automotive Industry RS&R


ELEMENT PERFORMANCE CRITERIA 2. Conduct dynamometer

testing (continued) 2.6 Findings including recommendations for engine

configuration and/or modifications to improve performance based on dynamometer data are reported to appropriate persons

2.7 Approved modifications are tested with confirmation run/s

2.8 Data is presented to appropriate team members as information to complement engine/vehicle set-up

3. Clean up work area and log test results

3.1 Dynamometer shutdown procedure is performed in accordance with manufacturer/component supplier requirements

3.2 Engine is disconnected from dynamometer

3.3 Dynamometer and associated tools and equipment are cleaned and refurbished

3.4 Operator level maintenance of dynamometer is conducted

3.5 Dynamometer test results are logged to create/add to engine history


Unit scope • Work includes the use of a dynamometer to test engine performance and the interpretation of dynamometer results in order to maximise engine performance for the motorsport/performance enhancement environment. This includes dynamometer set up, testing, use of software relevant to the dynamometer, data logging and analysis, and dynamometer shutdown procedures

• Dynamometers include either engine or chassis dynamometers. Dynamometers may include water or electrically loaded dynamometers

• Units of measurement are to include metric and imperial units






• Work requires individuals to demonstrate discretion, judgement and problem solving skills in the set-up and operation of machines

• Competency may be demonstrated in workplaces involved in the design, development, manufacture and maintenance of performance vehicles and/or performance vehicle components and assemblies used in motorsport

Tools and equipment • Tools and equipment include, but may not be limited to, engine dynamometer or chassis dynamometer, hand and power tools, engine compression test kit, vacuum/pressure gauges, flow meters, exhaust analysers, engine diagnostic computer hardware and software


• Personal protective equipment is to include that prescribed under dynamometer manufacturer/component supplier specifications, legislation, regulations and enterprise policies and practices



• Team/enterprise procedures relating to testing engines using a dynamometer
















• Correctly set up, and operate an engine dynamometer to test a minimum of two (2) engines to complete the following:

• determine engine performance

• analyse engine performance data

• assess effect of engine/sub-system changes and present to appropriate team members as information to complement engine/vehicle set-up

• confirm effectiveness of engine/sub-system modifications



Underpinning knowledge • Engine performance and dynamometer terminology

• Preparation procedure for dynamometer testing

• Dynamometer operation and use of associated hardware and software

• Test environment correction factors

• Dynamometer data interpretation and analysis

• Operator level dynamometer maintenance




• Procedures for reporting task completion


Underpinning skills





Collect, organise, understand and analyse information related to dynamometer test results, team requirements and safety procedures.

(Level 2)


Communicate ideas and information to enable confirmation of work requirements, coordination of work with technical supervisors, other technicians and team members, and the reporting of work outcomes and problems.

(Level 2)


Plan and organise activities including the preparation and layout of the work area and the obtaining of equipment and material to avoid any backtracking, workflow interruptions or wastage.

(Level 2)


Work with others and in a team by recognising dependencies and using cooperative approaches to optimise workflow and productivity.

(Level 2)


Use mathematical ideas and techniques to correctly complete measurement of engine performance.

(Level 2)

Solve problems

Use dynamometer testing to solve problems with engine performance.

(Level 2)




Use technology

Use the workplace technology related to dynamometers including tools, equipment, calculators and measuring devices.

(Level 2)

EVIDENCE GUIDE Resource implications • Access to tools and equipment as identified in the Range

Statement including engines, dynamometer and testing equipment and relevant technical references or information





Automotive Industry RS&R AURM5421A Apply aerodynamic and vehicle dynamic principles and effects to competition vehicles


AURM5421A Apply aerodynamic and vehicle dynamic principles and effects to competition vehicles

Unit descriptor This unit covers the competency to determine aerodynamic and vehicle dynamic requirements of competition vehicles, devise improvement strategies, apply changes and test results.

Prerequisites AURM4418A Select and prepare tyres and wheels for motorsport applications

AURM4417A Prepare competition vehicle suspension

MEM2.13C5A Perform mathematical computations

ELEMENT PERFORMANCE CRITERIA 1. Determine optimum tyre

settings

1.1 Controlling body rules, category rules, supplementary regulations, manufacturer/component supplier specifications and team/enterprise requirements are used to identify setting requirements

1.2 Regulations and specifications/tolerances are examined to determine competitive advantage (technical, psychological and/or promotional advantage)

1.3 OH&S requirements including personal protection needs are observed throughout the work


1.5 Tyre setting requirements are calculated/determined according to known factors

1.6 Selected tyre settings effects on overall vehicle performance are evaluated

1.7 Anticipated performance improvement is quantified and optimum settings are documented

2. Determine optimum steering and suspension settings

2.1 Controlling body and category rules, supplementary regulations, component supplier specifications and team/enterprise requirements are used to establish settings

2.2 Regulations and specifications/tolerances are examined to determine competitive advantage (technical, psychological and/or promotional advantage)


AURM5421A Apply aerodynamic and vehicle dynamic principles and effects to competition vehicles Automotive Industry RS&R


ELEMENT PERFORMANCE CRITERIA 2. Determine optimum

steering and suspension settings (continued)

2.4 Steering and suspension setting requirements are calculated/determined according to known factors

2.5 Selected steering and suspension settings effects on overall vehicle performance are evaluated


3. Determine optimum aerodynamic device settings

3.1 Controlling body rules, category rules, supplementary regulations, component supplier specifications and team/enterprise requirements are used to establish settings

3.2 Regulations and specifications/tolerances are examined for competitive advantage (technical, psychological and/or promotional advantage)


3.4 Aerodynamic device setting requirements are calculated/determined according to known factors

3.5 Selected aerodynamic device settings effects on overall vehicle performance are evaluated


4. Supervise the configuration of aerodynamic and vehicle dynamic settings

4.1 Tools and equipment are checked for safe and effective operation

4.2 The configuration of aerodynamic and vehicle dynamic settings is supervised

4.3 During and after configuration checks are made to ensure accurate and complete changes

4.4 Problems with the work area and/or the operation of the equipment are evaluated and decisions implemented

4.5 Proposals for modifications/adaptation of equipment/components are evaluated and implemented

4.6 Work area cleanliness and layout appropriate for job requirements is monitored



ELEMENT PERFORMANCE CRITERIA 5. Test aerodynamic and

vehicle dynamic settings

5.1 Test procedures are determined

5.2 Settings are tested against anticipated performance improvement

5.3 Testing procedure and results are documented

5.4 Recommendations for settings usage are devised, and implemented where appropriate


Unit scope • Work involves determining aerodynamic and vehicle dynamic requirements of competition vehicles, devising improvement strategies, applying changes and test results. It includes terminology, principles and effects of the physics involved in resistance and motion



• Work requires individuals to demonstrate analytical and organisational ability, judgement and problem solving skills in the application of aerodynamic and vehicle dynamic principles and effects to competition vehicles

Tyre settings • Tyre settings include, but are not limited to:

• construction and compound

• size (including stagger)

• pressure/s

• loading/s

• temperatures



RANGE STATEMENT Steering and suspension settings

• Steering and suspension settings include, but are not limited to:

• wheel rate and linkage/leverage ratios

• spring rate and spring pre-load

• vehicle weight, sprung and unsprung weight

• anti-roll bar rate (where fitted)

• steering angles including toe-in/out, camber and caster

• roll centres

• ride height

• centre of gravity

Aerodynamic settings

• Aerodynamic settings include, but are not limited to:

• wing angles, height and location

• body panels and fittings

• ground effects/ride height

• frontal areas

• lift reduction/ drag reduction

• downforce generation

• downforce/drag compromise

Known factors for determining suspension requirements

• Known factors for determining suspension requirements include, but are not limited to:

• regulatory constraints

• budgetary constraints

• load and speed characteristics

• terrain and climate conditions

• driver/rider preferences

Tools and equipment • Tools and equipment are to include component supplier specified tools and may include, but are not limited to, jacking equipment, measuring devices, tyre pressure and temperature gauges, hand tools, calculators, computers and data acquisition systems


• Personal protective equipment is to include that prescribed under legislation, regulations and team/enterprise policies and practices





• Team/enterprise procedures relating to applying aerodynamic and vehicle dynamic principles and effects to competition vehicles






• Motorsport/performance enhancement industry publications related to aerodynamic and vehicle dynamic principles



• Interpret and apply team/enterprise requirements, controlling body and category rules and supplementary regulations

• Apply safety requirements including the use of personal protective equipment








• Correctly determine and supervise the configuration of optimum aerodynamic and vehicle dynamic settings on a minimum of two (2) occasions. Each of the following must be covered:

• tyre settings

• steering and suspension settings

• aerodynamic device settings

• Appropriate test procedures are selected and correctly conducted

• Document test results and compare to anticipated performance improvements

• Manage time efficiently



Underpinning knowledge • Controlling body rules, category rules and supplementary regulations relating to establishing settings

• Terminology, principles and effects of the physics involved in resistance and motion

• Manufacturer/component supplier specifications and team/enterprise instructions relating to establishing settings

• Aerodynamic and vehicle dynamic principles and their effect on competition vehicles

• Competition vehicle test methods and procedures including record keeping methods

• Mathematical computations to determine optimum settings

• Team/enterprise guidelines regarding acceptable tolerance levels









Research, collect, organise and understand information related to the application of aerodynamic and vehicle dynamic principles and effects to competition vehicles including the relevant technical, regulatory, environmental and safety requirements.

(Level 3)



(Level 2)


Plan and organise activities including the preparation and layout of the work area and the coordination of equipment, systems and material to avoid any backtracking, work flow interruptions or wastage.

(Level 2)



(Level 2)


Use mathematical ideas and techniques to correctly complete measurements and calculations required during the application of aerodynamic and vehicle dynamic principles and effects to competition vehicles.

(Level 3)

Solve problems

Create and apply systematic problem solving techniques to anticipate problems, avoid reworking and avoid wastage.

(Level 3)




Use technology

Use the workplace technology related to determining the requirements for the application of aerodynamic and vehicle dynamic principles and effects to competition vehicles including tools, measuring devices, equipment, calculators and computers.

(Level 2)


tools in real or appropriately simulated situations involving the application of repair/modification techniques and the related computing, operational and inventory support systems

This includes real or simulated work areas, material, equipment and information on work specifications, team/enterprise requirements, organisation procedures, relevant safety procedures and regulations and quality standards





• Assessment of this competency may include project related tasks and require portfolios or other forms of indirect evidence of process

• Direct evidence will include endorsement of final outcome/product by team/enterprise management or authorisation for use by a competent authority

Automotive Industry RS&R MEM2.16C5A Interpret quality specifications and manuals


MEM2.16C5A Interpret quality specifications and manuals



MEM2.16C5A/01 Identify and access all documentation

Documentation covering all of the tiers of quality within the enterprise identified and used.

Assessor guide: observe that

Documentation is accessed and can be used. Evidence of indexing, references etc. being used.

Assessor guide: confirm that

Knowledge of documentation location and/or retrieval can be described

MEM2.16C5A/02 Interpret documentation

Quality specification for specific processes and systems related and interpreted.


Correct specifications for process and/or systems are used, including other related specifications.


Correct process used to identify relevant specifications can be described Specifications can be described "in other words"

The enterprise quality improvement system related to the formal documentation understood and used according to standard operating procedures.


Components of system are correctly used where appropriate. Formal documentation completed according to procedural specifications and requirements


Sound understanding of quality improvement process is apparent

MEM2.16C5A Interpret quality specifications and manuals Automotive Industry RS&R



MEM2.16C5A/03 Explain documentation

Documentation relating to quality control/assurance explained to appropriate personnel.


Appropriate communication strategy adopted, including confirmation of received information.


Appropriate communication strategy can be identified for all workplace situations.

Instructions based on documentation given to appropriate personnel.


Information is presented in ways appropriate for the audience.


A range of instructional techniques can be used

MEM2.16C5A/04 Monitor quality processes/systems

Quality improvement system monitored and maintained


Appropriate records are maintained and audited. Relevant forms and/or systems are available for reporting. Quality system is followed according to established procedures.


Quality system is understood and that system can be described. Components of quality system such as forms etc. are used and understood in terms of purpose and function.

RANGE OF VARIABLES This standard covers a wide range of processes/systems and enterprises. It covers the interpretation of all of the tiers of quality documentation from standards such as AS3900 - AS3904 through to manuals, procedures and work instructions. Interpretation of technical requirements for production should be accessed through other technical units eg: interpret technical drawing. Documentation is accessed and applied to the specific enterprise.

Automotive Industry RS&R MEM2.16C5A Interpret quality specifications and manuals


EVIDENCE GUIDE Assessment context

This unit may be assessed on the job, off the job or a combination of both on and off the job. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate.

Critical aspects

This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with the supervision and maintenance of the application of quality procedures or other units requiring the exercise of the skills and knowledge covered by this unit. Competency in this unit cannot be claimed until all prerequisites have been satisfied.

Assessment conditions

The candidate will have access with: - All tools, equipment, materials and documentation required. The candidate will be permitted to refer to the following documents: - Any relevant workplace procedures. - Any relevant product and manufacturing specifications. - Any relevant codes, standards, manuals and reference materials. The candidate will be required to: - Orally, or by other methods of communication, answer questions put by the assessor. - Identify colleagues who can be approached for the collection of competency evidence where appropriate. - Present evidence of credit for any off-job training related to this unit. Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge.

Special notes

During assessment the individual will: - demonstrate safe working practices at all times; - communicate information about processes, events or tasks being undertaken to ensure a safe and efficient working environment; - take responsibility for the quality of their own work; - plan tasks in all situations and review task requirements as appropriate; - perform all tasks in accordance with standard operating procedures; - perform all tasks to specification; - use accepted engineering techniques, practices, processes and workplace procedures. Tasks involved will be completed within reasonable timeframes relating to typical workplace activities.

Automotive Industry RS&R MEM5.10AA Undertake fabrication, forming, bending and shaping


MEM5.10AA Undertake fabrication, forming, bending and shaping



MEM5.10AA/01 Select and set up forming/shaping equipment for a specific operation

• Most appropriate tools and equipment selected.

• Assessor to observe the most appropriate tools and equipment are selected.

• Assessor to confirm a variety of hot and cold forming/ shaping processes can be identified. The machines, tools and/or equipment required to perform those forming/shaping processes can be identified. The forming/shaping processes to be applied to the given task can be identified. The reasons for selecting the chosen tools, equipment and process(es) can be given.

• Equipment correctly set up and adjusted for operation to standard operating procedure.

• Assessor to observe the equipment is set up and adjusted in accordance with standard operating procedures.

• Assessor to confirm the adjustments that can be made to the equipment and the effect of the adjustments on the object being formed/shaped can be identified.

• Allowances for shrinkage, thickness, inside/outside measurements correctly made.

• Assessor to observe where appropriate, all allowances are calculated correctly. All measurements made take account of the relevant allowances.

• Assessor to confirm the allowances to be determined when forming/shaping materials can be identified. The sources of data relating to those allowances can be identified

MEM5.10AA Undertake fabrication, forming, bending and shaping Automotive Industry RS&R



MEM5.10AA/02 Operate forming/shaping equipment

• Machine safely started up and shut down to standard operating procedure.

• Assessor to observe where appropriate, the machine is started up and shut down in accordance with standard operating procedures.

• Assessor to confirm the start up and shut down procedures, where appropriate, can be identified.

• Material and safety guards correctly positioned.

• Assessor to observe the material is correctly positioned in the machine/equipment in accordance with standard operating procedures. All safety guards are correctlypositioned before the machine/equipment is operated in accordance with standard operating procedures.

• Assessor to confirm the material positioning/feeding requirements can be identified. The location and function of all safety guards can be identified.

• Equipment correctly operated and adjusted.

• Assessor to confirm the machine/equipment is correctly operated and adjusted where appropriate in accordance with standard operating procedures. The adjustments that can be made to the machine/equipment can be identified. The effect of those adjustments on the object to be formed/shaped can be given

MEM5.10AA/03 Form and shape material

• Material levelled, straightened, rolled, pressed or bent to specifications/drawings.

• Assessor to observe drawings and/or specifications are obtained in accordance with work site procedures. The material is formed/shaped to size and specification in accordance with standard operating procedures.

• Assessor to confirm the tasks to be undertaken can be identified. The specifications relating to those tasks can be identified.

• Correct hot or cold forming procedures followed.

• Assessor to observe the most appropriate forming/shaping process to achieve the required size and specification is utilised in accordance with standard operating procedures.

• Assessor to confirm the procedures to be followed in the forming/shaping process to be utilised can be given.

Automotive Industry RS&R MEM5.10AA Undertake fabrication, forming, bending and shaping



MEM5.10AA/03 • Final form/shape checked for compliance to specification and adjusted as necessary to standard operating procedure.

• Assessor to observe the final form/shape of the object is checked for conformance with specifications. Where appropriate, the object is reworked in accordance with standard operating procedure to ensure conformance with specifications.

• Assessor to confirm defects in formed/shaped materials can be identified. Those defects that can be rectified by further work/adjustment can be identified.

RANGE OF VARIABLES Work may be undertaken autonomously or as part of a team. Predetermined standards of quality and safety are observed and work is carried out following standard operating procedures. Forming, shaping and bending operations conducted on either plate, section.

EVIDENCE GUIDE Assessment context

This unit may be assessed on the job, off the job, or a combination of both on and off the job. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate.

Critical aspects

This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with the forming and shaping of fabricated components or other units requiring the exercise of the skills and knowledge covered by this unit. Competency in this unit cannot be claimed until all prerequisites have been satisfied.

Assessment conditions

The candidate will have access to: - All tools, equipment, materials and documentation required. The candidate will be permitted to refer to the following documents: - Any relevant workplace procedures. - Any relevant product and manufacturing specifications. - Any relevant codes, standards, manuals and reference materials. The candidate will be required to: - Orally, or by other methods of communication, answer questions put by the assessor. - Identify colleagues who can be approached for the collection of competency evidence where appropriate. - Present evidence of credit for any off-job training related to this unit. Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge.

MEM5.10AA Undertake fabrication, forming, bending and shaping Automotive Industry RS&R


Special notes

During assessment the individual will: - demonstrate safe working practices at all times; - communicate information about processes, events or tasks being undertaken to ensure a safe and efficient working environment; - take responsibility for the quality of their own work; - plan tasks in all situations and review task requirements as appropriate; - perform all tasks in accordance with standard operating procedures; - perform all tasks to specification; - use accepted engineering techniques, practices, processes and workplace procedures. Tasks involved will be completed within reasonable timeframes relating to typical workplace activities.

Automotive Industry RS&R MEM8.10AA Manually finish/polish materials


MEM8.10AA MANUALLY FINISH/POLISH MATERIALS UNIT DESCRIPTOR: ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.10AA/01 Select appropriate finishing procedure

• Surface finish specifications understood and correct

procedure selected. Assessor guide: observe that All relevant job instructions, drawings and specifications are obtained in accordance with work place procedures. Assessor guide: confirm that The work to be undertaken can be identified The material to be finished/polished can be identified The specifications of the surface finish can be identified The methods of finishing/polishing materials can be identified The applications of each finishing/ polishing method in terms of the materials to be finished/polished and the surface finished to be achieved can be identified The most appropriate finishing/ polishing method for the work to be undertaken can be identified The reasons for selecting the chosen finishing method can be given. • Appropriate finish and/or polishing equipment/media

selected. MEM8.10AA/02 Install and set up grinding and polishing devices

• Endless belt linishers fitted according to standard

operating procedure. Assessor guide: observe that Endless belts are fitted and correctly adjusted on linishing machines in accordance with standard operating procedures. Assessor guide: confirm that The procedurefor fitting and adjusting endless belts on linishing machines can be given The tools and techniques required to fit and adjust endless belts can be identified. • Grinding wheels and mops fitted and dressed according

to standard operating procedure. Assessor guide: observe that Grinding wheels and mops are fitted and dressed on pedestal grinders in accordance with standard operating procedures. Assessor guide: confirm that The procedures for fitting and dressing grinding wheels and mops can be given The tools and techniques required to fit and dress grinding wheels and mops can be identified. • Polishing mops installed and set up according to

standard operating procedure. Assessor guide: observethat Polishing mops are installed and set up in polishing machines in accordance with standard operating procedures. Assessor guide: confirm that The procedures for installing and setting up polishing mops can be given. The tools and techniques required to install and set up polishing mops can be identified.

MEM8.10AA Manually finish/polish materials Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.10AA/03 Identify job materials

• Common metals, alloys and non-metals recognised. Assessor guide: confirm that Common metals, alloys and non-metals can be identified from given material samples The appropriate polishing media to be used in finishing/polishing different types of material can be identified The reasons for using different polishing media on different materials can be given The effect of different types and grades of polishing media on the surface finish achieved can be explained.

MEM8.10AA/04 Identify job surface condition

• Common surface imperfections recognised. Assessor guide: confirm that Common surface imperfections/defects can be identified Those surface imperfections/defects that can be removed/repaired by manual finishing/polishing procedures can be identified The procedures for handling components with surface imperfections/defects that cannot be removed/repaired can be given.

MEM8.10AA/05 Assess processing hazards associated with workpiece size and shape

• Hazards correctly identified. Assessor guide: confirm that The hazards associated with the manual finishing/polishing process can be identified The appropriate personal protective clothing and equipment can be identified. • Correct safe working procedures followed. Assessor guide: observe that All work is carried out safely in accordance with safety and standard operating procedures. Assessor guide: confirm that The relevant safety procedures can be identified.

MEM8.10AA/06 Grind, finish, brush and/or polish job

• Job surface finished to specification using standard

operating procedures. Assessor guide: observe that The most appropriate surface finishing/polishing method and medium is used to finish the surface to specification in accordance with standard operating procedures. Assessor guide: confirm that The appropriate polishing medium for the work to be undertaken can be identified The procedures for finishing the work to specification can be given The specification of the surface to be finished can be identified.

RANGE OF VARIABLES: Applies to finishing work made from a variety of materials, including cast iron, steel, zinc and its alloys, copper, aluminium and its alloys, bronzes, sterling silver, gold and plastics. Equipment used includes endless belt grinders, table linishers, pedestal grinders and polishers, felt wheels, fabric mops and brushes, with underhand and overhand techniques and flexible drive appliances. The variety of media employed includes solid and liquid compositions containing alumina, silicon carbide, diamond dust, tripoli, calcium oxide and iron oxides. This unit is not intended to apply in situations where touch-up finishing related to maintenance or assembly activities is undertaken.

Automotive Industry RS&R MEM8.10AA Manually finish/polish materials


EVIDENCE GUIDE: Assessment context This unit may be assessed on the job, off the job, or a combination of both on and off the job. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate. Critical aspects This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with the manual finishing/polishing of materials or other units requiring the exercise of the skills and knowledge covered by this unit. Competency in this unit cannot be claimed until all prerequisites have been satisfied. Assessment conditions The candidate will be provided with: - All tools, equipment, materials and documentation required. The candidate will be permitted to refer to the following documents: - Any relevant workplace procedures. - Any relevant product and manufacturing specifications. - Any relevant codes, standards, manuals and reference materials. The candidate will be required to: - Orally, or by other methods of communication, answer questions put by the assessor. – Identify colleagues who can be approached for the collection of competency evidence where appropriate. - Present evidence of credit for any off-job training related to this unit. Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge. Special notes During assessment the individual will: - demonstrate safe working practices at all times; - communicate information about processes, events or tasks being undertaken to ensure a safe and efficient working environment; - take responsibility for the quality of their own work; - plan tasks in all situations and review task requirements as appropriate; - perform all tasks in accordance with standard operating procedures; - perform all tasks to specification; - use accepted engineering techniques, practices, processes and workplace procedures. Tasks involved will be completed within reasonable timeframes relating to typical workplace activities.

Automotive Industry RS&R MEM8.12AA Prepare surfaces by abrasive blasting (basic)


MEM8.12AA PREPARE SURFACES BY ABRASIVE BLASTING

(BASIC) UNIT DESCRIPTOR: ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.12AA/01 Determine job requirements

• Work requirements determined from job sheet,

instructions or other pre-determined specifications in accordance with standard operating procedures.

Assessor guide: observe that All relevant drawings, job sheets, specifications and instructions are obtained in accordance with work place procedures. Where appropriate, the surface/s to be prepared are inspected by the individual in accordance with work place procedures. Assessor guide: confirm that The work to be undertaken can be identified. The specifications applying to the work can be identified and understood. • Appropriate abrasive blasting process, equipment and

media identified to meet job specification. Assessor guide: observe that Correct blasting equipment and media for cleaning the job surface is selected. Assessor guide: confirm that Appropriate blasting equipment and media required for surface preparation to meet job specification can be identified. • Work site prepared for surface cleaning activities. Assessor guide: observe that Site is prepared with due regard to OH&S requirements including site safety, clear working space, other materials/structures/personnel in the vicinity, isolation of work site where required. Assessor guide: confirm that Safety issues can be clearly identified and explained, adequate precautions determined and identified, awareness of other site factors that could be affected by the work.

MEM8.12AA/02 Set up equipment

• Appropriate equipment and any required consumables

assembled, set up and prepared correctly and safely in accordance with manufactures specifications and standard operating procedures.

Assessor guide: observe that Appropriate equipment is correctly set up in accordance with specifications and procedures. Any consumables are safely set up and prepared in accordance with specifications and procedures. Assessor guide: confirm that The equipment for the selected method can be identified, assembled and set up as required. The set up procedures are clearly understood. All safety procedures are understood and applied.

MEM8.12AA Prepare surfaces by abrasive blasting (basic) Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.12AA/02 (continued) Set up equipment

• Correct rust inhibitor for use in wet abrasive blast

methods is selected where required. Assessor guide: observe that Rust inhibitor for use in wet abrasive blast methods is selected where required in accordance with standard operating procedures. Assessor guide: confirm that The importance of using an appropriate rust inhibitor in wet blasting operations is understood and the selection procedures can be explained. • Pre operational checks are carried out on equipment

and faults are rectified or reported for further action. Assessor guide: observe that Pre operational checks are carried out in accordance with manufacturers specifications and standard operating procedures. Assessor guide: confirm that The method and process for undertaking pre operational checks can be identified and is understood.

MEM8.12AA/03 Prepare surfaces using abrasive blasting

• Blasting equipment is operated in accordance with

standard operating procedures. Assessor guide: observe that The surface is cleaned in accordance with standard operating procedures. Appropriate personal protective equipment is used correctly. Assessor guide: confirm that The procedure for using abrasive blasting equipment can be identified. All relevant regulatory requirements are identified and understood. • Emergency shut down procedures can be undertaken. Assessor guide: observe that Blasting equipment can be shut down in accordance with manufacturers specifications, safety requirements and standard operating procedures. Assessor guide: confirm that The safety and standard operating procedures to be followed when shutting down equipment can be identified and are understood. • Work procedures undertaken to appropriate

environmental requirements. Assessor guide: observe that Work activities performed in accordance with standard operating procedures and relevant environmental legislation/regulations. Assessor guide: confirm that The relevant environmental legislation/regulations and requirements are understood as well as the use of appropriate operating procedures.

Automotive Industry RS&R MEM8.12AA Prepare surfaces by abrasive blasting (basic)


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.12AA/03 (continued) Prepare surfaces using abrasive blasting

• Abrasive media disposal carried out in accordance with

standard operating procedures. Assessor guide: observe that All abrasive media disposal in carried out in accordance with standard operating procedures. Assessor guide: confirm that The standard operating procedures for abrasive media disposal can be identified and are understood. • Blasting equipment is cleaned and disassembled and

inspected in accordance with manufacturers specifications and standard operating procedures.

Assessor guide: observe that Blasting equipment cleaned and checked in accordance with standard operating procedures. Operational faults identified, faults are recorded and reported in accordance with standard operating procedures. Equipment is stored in good condition in accordance with standard operating procedures. Assessor guide: confirm that The standards procedures and manufacturers specifications for cleaning, checking and storing blasting equipment are understood. • Equipment faults are recorded and reported in

accordance with standard operating procedures. Assessor guide: observe that Faults are recorded and reported to appropriate personnel in accordance with standard operating procedures. Assessor guide: confirm that Standard procedures for recording and reporting faulty equipment are understood.

MEM8.12AA/04 Inspect prepared surface

• Surface preparation assessed for cleanliness and

conformance with specifications. Assessor guide: observe that The surface condition is checked and inspected in accordance with standard operating procedures and against job specifications. Assessor guide: confirm that The standard operating procedures and job specifications for checking prepared surfaces can be identified and understood. • Faults or defects are rectified where required and

inspection results recorded and reported in accordance with standard operating procedures.

Assessor guide: observe that All rectification work undertaken to meet job specifications and recording/reporting undertaken using standard operating procedures. Assessor guide: confirm that Appropriate rectification techniques can be described. The recording/reporting procedures for job inspection can be identified and understood.

MEM8.12AA Prepare surfaces by abrasive blasting (basic) Automotive Industry RS&R


RANGE OF VARIABLES: This unit is designed to be used where a basic level of skill is desired in surface preparation by abrasive blasting. Equipment used includes but is not limited to electric and diesel compressors, blast pots, blast rooms, centrifugal blast machines, water pressure washers to 35,000 kpa, air hoses and nozzles, and specified hand and power tools. Routine maintenance tasks may include cleaning, lubricating, consumable replacements, and simple equipment repairs and adjustments using engineering principles, tools, equipment and procedures to statutory and regulatory requirements. Specific health and safety issues include noise, heat stress, compressed air, high pressure water, dust full body cover and particulate matter, hazardous materials and by-products. Personal protection equipment includes blast helmets, air respirators, eye protection, safety boots, and noise protection. The majority of work is in a team environment and uses predetermined procedures and standards for safety and quality with all work and work practices undertaken to regulatory and legislative requirements. Reference is made to supplier information and specifications as well as accepted and appropriate Australian and International Standards. EVIDENCE GUIDE: Assessment context This unit may be assessed on the job, off the job or a combination of both on and off the job. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate. Critical aspects This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with surface cleaning or other units requiring the exercise of the skills and knowledge covered by this unit. Competency in this unit cannot be claimed until all prerequisites have been satisfied. Assessment conditions The candidate will have access to: - All tools, equipment, materials and documentation required. The candidate will be permitted to refer to the following documents: - Any relevant workplace procedures. - Any relevant product and manufacturing specifications. - Any relevant codes, standards, manuals and reference materials. The candidate will be required to: - Orally, or by other methods of communication, answer questions put by the assessor. - Identify colleagues who can be approached for the collection of competency evidence where appropriate. - Present evidence of credit for any off-job training related to this unit. Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge. Special notes During assessment the individual will: - demonstrate safe working practices at all times; - communicate information about processes, events or tasks being undertaken to ensure a safe and efficient working environment; - take responsibility for the quality of their own work; - plan tasks in all situations and review task requirements as appropriate; - perform all tasks in accordance with standard operating procedures; - perform all tasks to specification; - use accepted engineering techniques, practices, processes and workplace procedures. Tasks involved will be completed within reasonable timeframes relating to typical workplace activities.

Automotive Industry RS&R MEM8.1AA Wire,jig and barrel load/unload work


MEM8.1AA WIRE, JIG AND BARREL LOAD/UNLOAD WORK UNIT DESCRIPTOR: ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.1AA/01 Load barrels etc., for mass finishing processes

• Machinery is correctly loaded regarding load mass Assessor guide: observe that The components are correctly loaded into the surface finishing machinery in accordance with standard operating procedures. Assessor guide: confirm that The procedures for loading machinery for mass finishing processes can be given. The distribution of the components within the machinery can be identified. The reasons for distributing the components in the manner selected can be explained. • Machine access openings are safely secured Assessor guide: observe that The machine access openings are correctly secured in accordance with standard operating procedures. Assessor guide: confirm that The procedures for securing machine access openings can be given. The consequences of not securing machine access openings can be given.

MEM8.1AA/02 Jig work for non-electrolytic processes

• Components are appropriately secured using standard

operating procedures Assessor guide: observe that Where appropriate, the components to be surface finished using a non-electrolytic process are correctly secured in accordance with standard operating procedures. Assessor guide: confirm that The procedures for jigging work for non-electrolytic processes can be given. The precautions to be taken when jigging work for non-electrolytic finishing processes can be identified.

MEM8.1AA/03 Wire jig and rack work for electrolytic processes

• Correct type and size of wire or rack is selected and

inspected for comformance to specification. Damaged racks are identified for repair or replacement.

Assessor guide: confirm that The type and size of wire or rack appropriate for use in conjunction with surface finishing using electrolytic processes can be identified. The reasons for selecting the chosen size and type of wire or rack can be given. • Components are secured presenting appropriate faces

according to standard operating procedure. Assessor guide: observe that Where appropriate, the components to be surface finished using an electrolytic process are correctly secured in accordance with standard operating procedures. Assessor guide: confirm that The faces to be surface finished/ coated can be identified. The procedures for securing the components to be surface finished using electrolytic processes can be given.

MEM8.1AA Wire,jig and barrel load/unload work Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.1AA/04 Unload, remove jigs after finishing

• Components are unloaded and stacked without causing

damage to finish using standard operating procedures Assessor guide: observe that Surface finished components are unloaded and stacked in a manner to minimise damage in accordance with standard operating procedures. Assessor guide: confirm that The procedures for unloading and stacking surface finished components can be given. The damage that can be caused by inappropriate handling and storing of surface finished components can be identified.

RANGE OF VARIABLES: Work is undertaken autonomously or in a team environment, using predetermined standards of quality, safety and operating procedures. This unit applies to loading and unloading in preparation for a wide variety of pre-treatment and finishing processes of multiples of similar items. Typical processes include degreasing, descaling, surface blasting, flame cleaning, wet blasting, grinding, polishing, wet coating, powder coating, electroplating, anodising, electroless plating, electrophoretic coating and hot dip metallising. EVIDENCE GUIDE: Assessment context This unit may be assessed on the job, off the job, or a combination of both on and off the job. The competencies covered by this unit would be demonstrated by an individual working alone or as part of ateam. The assessment environment should not disadvantage the candidate. Assessment conditions The candidate will be provided with: - All tools, equipment, materials and documentation required. The candidate will be permitted to refer to the following documents: - Any relevant workplace procedures. - Any relevant product and manufacturing specifications. - Any relevant codes, standards, manuals and reference materials. The candidate will be required to: - Orally, or by other methodsof communication, answer questions put by the assessor. - Identify colleagues who can be approached for the collection of competency evidence where appropriate. - Present evidence of credit for any off-job training related to this unit. Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge. Critical aspects This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with wiring, jigging and loading of barrels for surface finishing processes or other units requiring the exercise of the skills and knowledge covered by this unit. To be assessed as competent in this unit, the individual must jig work for at least one of the surface finishing processes identified in elements 8.1A.2 and 8.1A.3. Competency in this unit cannot be claimed until all prerequisites have been satisfied. Special notes During assessment the individual will: - demonstrate safe working practices at all times; - communicate information about processes, events or tasks being undertaken to ensure a safe and efficient working environment; - take responsibility for the quality of their own work; - plan tasks in all situations and review task requirements as appropriate; - perform all tasks in accordance with standard operating procedures; - perform all tasks to specification; - use accepted engineering techniques, practices, processes and workplace procedures. Tasks involved will be completed within reasonable timeframes relating to typical workplace activities.

Automotive Industry RS&R MEM8.2AA Pre-treat work for subsequent surface coating


MEM8.2AA PRE-TREAT WORK FOR SUBSEQUENT

SURFACE COATING UNIT DESCRIPTOR: ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.2AA/01 Identify job material

• Common metals, alloys and non-metals are recognised Assessor guide: observe that Common metals, alloys and non-metals can be identified from given samples. Assessor guide: confirm that The characteristics of common metals, alloys and non-metals can be identified. The procedures and techniques for identifying common metals, alloys and non-metals can be given. Simple tests that can be used to assist in the identification of common metals, alloys and non-metals can be described.

MEM8.2AA/02 Identify job surface condition

• Common surface soils and conditions are recognised Assessor guide: observe that Common surface soils and conditions can be identified from given samples. Assessor guide: confirm that The common surface soils and conditions can be identified. The procedures for identifying the type(s) of soil on surfaces to be finished can be given. Simple tests that can be used to assist in identifying surface soils and conditions can be described.

MEM8.2AA/03 Perform pre-treatment processes in correct sequence

• Pre-treatment processes carried out following standard

operating procedures Assessor guide: observe that The appropriate pre-treatment processes are carried out in accordance with standard operating procedures. Assessor guide: confirm that The pre-treatment processes applicable to a range of materials can be identified. The pre-treatment processes applicable to a range of surface soils and conditions can be identified. The procedures for carrying out pre-treatment processes can be given The pre-treatment processes most suitable for given materials, surface soils and conditions can be identified. The reasons for selecting the chosen pre-treatment process can be explained. • Pre-treatment process parameters are monitored to

ensure they remain within specified limits Assessor guide: observe that The pre-treatment process parameters are monitored and maintained within specified limits in accordance with standard operating procedures. Assessor guide: confirm that The parameters to be monitored when using different pre-treatment processes can be identified. The procedures for monitoring those parameters can be given. The limits within which the pre-treatment process parameters are to be maintained can be identified.

MEM8.2AA Pre-treat work for subsequent surface coating Automotive Industry RS&R


RANGE OF VARIABLES: Work is undertaken autonomously or in a team environment, using predetermined standards of quality, safety and operating procedures. Typical pre-treatment processes include solvent and aqueous degreasing, pickling, de-scaling, bright dipping, rinsing, pre-plate dipping etc. This unit applies to pre-treatment of common ferrous and non-ferrous work for finishing by a wide variety of processes, typical of which are, but not limited to: wet coating, powder coating, electroplating, anodising, electroless plating, electrophoretic coating and hot dip metallising. Adjustments to apparatus/equipment/controls include temperature settings, current/voltage and solution compositions EVIDENCE GUIDE: Assessment context This unit may be assessed on the job, off the job, or a combination of both on and off the job. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate. Critical aspects This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with the pre-treating of work for subsequent surface coatings or other units requiring the exercise of the skills and knowledge covered by this unit. Competency in this unit cannot be claimed until all prerequisites have been satisfied. Assessment conditions The candidate will be provided with: - All tools, equipment, materials and documentation required. The candidate will be permitted to refer to the following documents: - Any relevant workplace procedures. -Any relevant product and manufacturing specifications. - Any relevant codes, standards, manuals and reference materials. The candidate will be required to: - Orally, or by other methods of communication, answer questions put by the assessor. - Identify colleagues who can be approached for the collection of competency evidence where appropriate. - Present evidence of credit for any off-job training related to this unit. Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge. Special notes During assessment the individual will: - demonstrate safe working practices at all times; - communicate information about processes, events or tasks being undertaken to ensure a safe and efficient working environment; - take responsibility for the quality of their own work; - plan tasks in all situations and review task requirements as appropriate; - perform all tasks in accordance with standard operating procedures; - perform all tasks to specification; - use accepted engineering techniques, practices, processes and workplace procedures. Tasks involved will be completed within reasonable timeframes relating to typical workplace activities.

Automotive Industry RS&R MEM8.3AA Finish work using acidic/alkaline electroplating solution


MEM8.3AA FINISH WORK USING ACIDIC/ALKALINE ELECTROPLATING SOLUTION

UNIT DESCRIPTOR: ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.3AA/01 Assess preparation of work for correct jigging/loading

• Work is correctly connected for the required current

flow Assessor guide: observe that The work is correctly connected to the required current source in accordance with standard operating procedures. Assessor guide: confirm that The electric current to be used in the electroplating process can be identified. The means of connecting the work to the source of electric current can be identified The procedures for connecting the work to the electric current can be given.• All racks/barrels are fully and securely loaded for

optimum productivity Assessor guide: observe that All racks/barrels are checked to ensure that the components are securely fixed in the correct position. All racks/barrels are checked to ensure that optimum loading conditions have been achieved. Assessor guide: confirm that The racks/barrels of components to be electroplated can be identified. The optimum loading for each rack/barrel can be identified. The procedures for checking that racks are loaded securely and correctly can be given. • Unsuitably shaped/sized work pieces are identified and

appropriate action undertaken to standard operating procedure

Assessor guide: observe that Where appropriate, unsuitably shaped/sized components are identified and appropriate action taken in accordance with standard operating procedures. Assessor guide: confirm that The procedures for dealing with unsuitably shaped/sized components can be given. Unsuitably sized/shaped components within sample racks/barrels can be identified. The reasons for those identified components being considered unsuitable for inclusion with the other components to be electroplated can be explained The action to be taken when unsuitably sized/shaped components are detected can be identified. • All incorrectly loaded work is rejected Assessor guide: observe that Where appropriate, all incorrectly loaded work is rejected in accordance with standard operating procedures. Assessor guide: confirm that The procedures for rejecting incorrectly loaded work can be given.

MEM8.3AA MEM8.3AA Finish work using acidic/alkaline electroplating solution Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.3AA/01 (continued) Assess preparation of work for correct jigging/loading

• All plant and equipment relevant to process checked for

compliance with safety and operational requirements Assessor guide: observe that All plant and equipment is checked for conformance to safety and operational requirements in accordance with standard operating procedures. Assessor guide: confirm that The procedures for checking all plant and equipment associated with the relevant process can be given. The hazards associated with electroplating processes can be identified. The operational requirements of all plant and equipment associated with the relevant process can be identified.

MEM8.3AA/02 Perform a series of treatment steps

• All steps are carried out in the correct sequence

according to standard operating procedure Assessor guide: observe that All steps in the electroplating process are carried out in the correct sequence in accordance with standard operating procedures. Assessor guide: confirm that The steps in the electroplating process can be identified. The procedures for undertaking the steps in the electroplating process can be given. • Auxiliary anodes, burners and dummy plating

techniques used where required Assessor guide: observe that Where appropriate, auxiliary anodes, burners and dummy plating techniques are used in accordance with standard operating procedures. Assessor guide: confirm that The application of each of the following in the electroplating process can be explained: - auxiliary anodes - burners dummy plating. The reasons for using the above techniques can be given. The procedures for using the above techniques can be given. • Process parameters are monitored to ensure

compliance with specifications Assessor guide: observe that The process parameters are monitored for conformance to specification in accordance with standard operating procedures. Assessor guide: confirm that The process parameters can be identified. The procedures for monitoring process parameters can be given. The process specifications can be identified. • Variances from specification are notified to appropriate

authority Assessor guide: observe that Where appropriate, variances from specification are reported to the appropriate authority. Assessor guide: confirm that The person to whom variances from specification are to be reported can be identified.



ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.3AA/03 (continued) Monitor and control operating parameters

• Understanding of finishing processes applied in

performing adjustments to apparatus/equipment/controls

Assessor guide: observe that The apparatus/equipment/controls are adjusted as appropriate to maintain the electroplating process within specification. Assessor guide: confirm that The procedures for adjusting the electroplating apparatus/equipment/ controls can be given. The effects of adjusting each process parameter on the specifications for the electroplated surfaces can be explained. The adjustments thatcan be made to the apparatus/equipment/controls can be identified.

MEM8.3AA/03 Monitor and control operating parameters

• Significant changes, breakdowns or operational

malfunctions reported to appropriate authority and corrective action undertaken

Assessor guide: observe that Where appropriate, significant changes to process parameters are reported to the appropriate authority. Where appropriate, corrective action is undertaken inaccordance with standard operating procedures. Assessor guide: confirm that The likely causes of significant changes to process parameters can be identified. The procedures to be followed when significant changes to process parameters occur can be given. The person to whom significant changes to process parameters are to be reported can be identified. Where appropriate, the action to be taken to rectify significant changes to process parameters can be identified.

MEM8.3AA/04 Inspect work and equipment for faulty or abnormal appearance

• Periodic inspections are carried out in accordance with

standard operating procedures Assessor guide: observe that The electroplated work is inspected in accordance with standard operating procedures. The electroplating equipment is inspected in accordance with standard operating procedures. Assessor guide: confirm that The procedures for inspecting electroplated work can be given. The procedures for inspecting electroplating equipment can be given. Examples of abnormal/faulty appearance of electroplated work can be given Examples of abnormal/faulty appearance of electroplating equipment can be given. • Understanding of process applied in detection of

abnormal appearance Assessor guide: confirm that The likely causes of abnormal/faulty appearance of electroplated work can be given The likely causes of abnormal/faulty appearance of electroplating equipment can be given.

MEM8.3AA MEM8.3AA Finish work using acidic/alkaline electroplating solution Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.3AA/04 (continued) Inspect work and equipment for faulty or abnormal appearance

• Corrective action taken where possible to repair

faulty/abnormal work Assessor guide: observe that Where appropriate, abnormal/faulty work is corrected in accordance with standard operating procedures. Assessor guide: confirm that The abnormal/faulty appearances that can be rectified can be identified The procedures for repairing/ reworking faulty/abnormal surface finishes can be given.

MEM8.3AA/05 Use measuring instruments

• Measuring instruments such as gloss meters, thickness

testers, hardness testers, stress testers, corrosion testers and other tests used where required

Assessor guide: observe that The electroplated surface is tested for conformance to specification using appropriate tests, testing equipmentand techniques in accordance with standard operating procedures. Assessor guide: confirm that The tests which can be used in checking electroplated finishes for conformance to specification can be identified The tools, techniques and equipment necessary to carry out those tests can be identified The procedures for testing electroplated finishes can be given.

RANGE OF VARIABLES: This unit applies to the electro deposition of a range of metals and alloys from acidic/alkaline baths, typical of which are copper, nickel, zinc, tin, decorative chromium (over bright nickel), tin-nickelalloy, tin-lead alloy, cadmium, silver, gold and brass. Processing may be done in manual, semi or fully automatic still or barrel plants. Operating parameters can include treatment times and currents, bath pH temperatures and densities, anode conditions, addition agent content, cleanliness of contacts etc., solution levels and purity. EVIDENCE GUIDE: Assessment context This unit may be assessed on the job, off the job, or a combination of both on and off the job. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate. Critical aspects This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with the finishing of work using electroplating solutions or other units requiring the exercise of the skills and knowledge covered by this unit. Competency in this unit cannot be claimed until all prerequisites have been satisfied. Assessment conditions The candidate will be provided with: - All tools, equipment, materials and documentation required. The candidate will be permitted to refer to the following documents: - Any relevant workplace procedures. - Any relevant product and manufacturing specifications. - Any relevant codes, standards, manuals and reference materials. The candidate will be required to: - Orally, or by other methods of communication, answer questions put by the assessor. - Identify colleagues who can be approached for the collection of competency evidence where appropriate. - Present evidence of credit for any off-job training related to this unit. Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge.



Special notes During assessment the individual will: - demonstrate safe working practices at all times; - communicate information about processes, events or tasks being undertaken to ensure a safe and efficient working environment; - take responsibility for the quality of their own work; - plan tasks in all situations and review task requirements as appropriate; - perform all tasks in accordance with standard operating procedures; - perform all tasks to specification; - use accepted engineering techniques, practices, processes and workplace procedures. Tasks involved will be completed within reasonable timeframes relating to typical workplace activities.

Automotive Industry RS&R MEM8.5AA Prepare and produce specialised coatings electrolytically


MEM8.5AA PREPARE AND PRODUCE SPECIALISED

COATINGS ELECTROLYTICALLY UNIT DESCRIPTOR: ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.5AA/01 Mask and jig work

• Jigs are secure and masking is adherent and stable Assessor guide: observe that The electroplating jigs are secure. The masking is in place and is stable. Assessor guide: confirm that The procedures for ensuring that jigs are secure can be given. The reasons for masking work being electroplated can be given. The materials that are to be used for masking purposes can be identified. The procedures for securing the masking material in place can be given. • Necessary auxiliary electrodes and shields are

incorporated effectively Assessor guide: observe that Where appropriate, auxiliary electrodes and shields are set up in accordance with standard operating procedures. Assessor guide: confirm that The reasons for using auxiliary electrodes and shields can be explained. The procedures for mounting/setting up auxiliary electrodes and shields can be given. • Necessary jigs and shields are manufactured Assessor guide: observe that Where appropriate, jigs and shields are manufactured in accordance with specifications and standard operating procedures. Assessor guide: confirm that The specifications of the jigs and shields to be manufactured can be identified The procedures for manufacturing jigs and shields can be given.

MEM8.5AA/02 Determine operating parameters

• Plating knowledge and/or specifications applied in

correctly computing operating times, currents and/or voltages.

Assessor guide: observe that The operating parameters are correctly calculated. Assessor guide: confirm that The procedures and formulae for calculating operating times, currents and voltages can be given. The specifications of the surface finish to be achieved can be identified.

MEM8.5AA/03 Pre-treat and treat work

Work treated in accordance with specifications using standard operating procedures Assessor guide: observe that The work is treated in accordance with specifications and standard operating procedures. Assessor guide: confirm that The procedures for pre-treating the work can be given. The procedures for treating the work after electroplating can be given. The pre and post-electroplating treatment specifications can be identified. The reasons for pre and post-electroplating treatment of surfaces can be explained.

MEM8.5AA Prepare and produce specialised coatings electrolytically Automotive Industry RS&R


RANGE OF VARIABLES: This unit applies to specialised production of industrial films on a variety of work pieces, often on a one-off basis. Typical of the coatings are heavy (hard) chromium or nickel, heavy electroless nickel, "hard" anodising and selective (brush) plating; also included is the electrode position of "difficult" metals such as iron and certain alloys EVIDENCE GUIDE: Assessment context This unit may be assessed on the job, off the job, or a combination of both on and off the job. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate. Critical aspects This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with the production of specialised coatings electrolytically or other units requiring the exercise of the skills and knowledge covered by this unit. Competency in this unit cannot be claimed until all prerequisites have been satisfied. Assessment conditions The candidate will be provided with: - All tools, equipment, materials and documentation required. The candidate will be permitted to refer to the following documents: - Any relevant workplace procedures. - Any relevant product and manufacturing specifications. - Any relevant codes, standards, manuals and reference materials. The candidate will be required to: - Orally, or by other methods of communication, answer questions put by the assessor. - Identify colleagues who can be approached for the collection of competency evidence where appropriate. - Present evidence of credit for any off-job training related to this unit. Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge. Special notes During assessment the individual will: - demonstrate safe working practices at all times; - communicate information about processes, events or tasks being undertaken to ensure a safe and efficient working environment; - take responsibility for the quality of their own work; - plan tasks in all situations and review task requirements as appropriate; - perform all tasks in accordance with standard operating procedures; - perform all tasks to specification; - use accepted engineering techniques, practices, processes and workplace procedures. Tasks involved will be completed within reasonable timeframes relating to typical workplace activities.

Automotive Industry RS&R MEM8.6AA Produce clear and/or coloured and/or sealed anodised films on aluminium


MEM8.6AA PRODUCE CLEAR AND/OR COLOURED AND/OR

SEALED ANODISED FILMS ON ALUMINIUM UNIT DESCRIPTOR: ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.6AA/01 Perform a series of anodising steps


according to standard operating procedure. Assessor guide: observe that All steps in the aluminium anodising process are carried out in the correct sequence in accordance with standard operating procedures. Assessor guide: confirm that The steps to be carried out in anodising aluminium can be identified. The correct sequence of the steps can be identified. The procedures to be followed when anodising aluminium can be given. • Correct masking techniques used where required Assessor guide: observe that Where appropriate, the correct masking materials and techniques are used in accordance with standard operating procedures. Assessor guide: confirm that The reasons for masking surfaces during the anodising process can be given. The materials and techniques to be used for masking purposes can be identified. The procedures for masking materials during anodising can be given. • Correct action is taken to minimise contact marks and

shielding Assessor guide: observe that The anodising process is carried out in a manner which minimises contact marks and shielding. Assessor guide: confirm that The causes of contact marks and shielding during the anodising process can be identified. The procedures for minimising contact marks and shielding can be given.

MEM8.6AA/02 Assess preparation of work for correct jigging/loading

• Work is correctly connected for the required current

flow and minimum contact marks and shielding Assessor guide: observe that The work is correctly connected to the required electrical current in accordance with standard operating procedures. Assessor guide: confirm that The procedures for connecting the work to the required electrical current can be given. The electrical current required for the anodising process can be identified. • All incorrectly loaded work is rejected Assessor guide: observe that All incorrectly loaded work is rejected in accordance with standard operating procedures. Assessor guide: confirm that The procedures for rejecting incorrectly loaded work can be given.

MEM8.6AA Produce clear and/or coloured and/or sealed anodised films on aluminium Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.6AA/02 (continued) Assess preparation of work for correct jigging/loading


according to standard operating procedure Assessor guide: observe that All steps in the anodising process are carried out in the correct sequence in accordance with standard operating procedures. • All steps on work are carried out in the correct

sequence according to standard operating procedure. Assessor guide: observe that All steps in the sealing/dye and seal process are carried out in the correct sequence in accordance with standard operating procedures. Assessor guide: confirm that The steps to be carried out in the seal/dye and seal process can be identified. The correct sequence of the steps can be identified. The procedures to be followed in the seal/dye and seal process can be given. • Ensure process parameters remain within specified

limits Assessor guide: observe that The process parameters are maintained within specified limits in accordance with standard operating procedures. Assessor guide: confirm that The process parameters to be maintained can be identified The limits within which each process parameter is to be maintained can be identified The procedures for monitoring and maintaining the process parameters within the specified limits can be given.

RANGE OF VARIABLES: Applies to the production of sealed anodised films on aluminium and its alloys. Films may be clear or coloured; colouring is produced by dying or by in bath" processes. Applications include electrical. EVIDENCE GUIDE: Assessment context This unit may be assessed on the job, off the job, or a combination of both on and off the job. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate. Critical aspects This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with the anodising of aluminium or other units requiring the exercise of the skills and knowledge covered by this unit. Competency in this unit cannot be claimed until all prerequisites have been satisfied. Assessment conditions The candidate will be provided with: - All tools, equipment, materials and documentation required. The candidate will be permitted to refer to the following documents: - Any relevant workplace procedures. - Any relevant product and manufacturing specifications. - Any relevant codes, standards, manuals and reference materials. The candidate will be required to: - Orally, or by other methods of communication, answer questions put by the assessor. - Identify colleagues who can be approached for the collection of competency evidence where appropriate. - Present evidence of credit for any off-job training related to this unit. Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge.

Automotive Industry RS&R MEM8.6AA Produce clear and/or coloured and/or sealed anodised films on aluminium


Special notes During assessment the individual will: - demonstrate safe working practices at all times; - communicate information about processes, events or tasks being undertaken to ensure a safe and efficient working environment; - take responsibility for the quality of their own work; - plan tasks in all situations and review task requirements as appropriate; - perform all tasks in accordance with standard operating procedures; - perform all tasks to specification; - use accepted engineering techniques, practices, processes and workplace procedures. Tasks involved will be completed within reasonable timeframes relating to typical workplace activities.

Automotive Industry RS&R MEM8.8AA Operate and control surface finishing waste treatment process


MEM8.8AA OPERATE AND CONTROL SURFACE FINISHING

WASTE TREATMENT PROCESS UNIT DESCRIPTOR: ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.8AA/01 Load waste product

• Waste from production process obtained via established

procedures. Assessor guide: observe that The waste from the production process is obtained safely in accordance with standard operating procedures. Assessor guide: confirm that The procedures for obtaining waste from the production process can be given. The hazards associated with handling waste products can be identified The appropriate personal protective equipment and clothing can be identified. • Waste loaded in accordance with standard operating

procedures for waste/effluent. Assessor guide: observe that The waste is safely loaded in accordance with standard operating procedures. Assessor guide: confirm that The storage requirements of the waste/effluent can be identified The procedures for loading the stored waste/effluent for transport can be identified The safety precautions to be taken when handling/loading the waste/ effluent can be identified.

MEM8.8AA/02 Monitor plant for waste by-products

• All process parameters are accurately monitored and

recorded to identify waste/effluent. Assessor guide: observe that All process parameters are monitored in accordance with standard operating procedures. The process parameters are accurately recorded in accordance with standard operating procedures. The condition of waste/effluent is identified from the process parameters recorded. Assessor guide: confirm that The process parameters to be monitored can be identified The procedures for monitoring process parameters and identifying waste/effluent can be given The procedures for recording process parameters can be given. • Recording devices are checked for correct/continuous

operation. Assessor guide: observe that The recording devices are checked for correct/continuous operation in accordance with standard operating procedures. Assessor guide: confirm that The process parameter recording devices can be identified The procedures for checking process parameter recording devices can be given.

MEM8.8AA Operate and control surface finishing waste treatment process Automotive Industry RS&R


ELEMENT OF COMPETENCY PERFORMANCE CRITERIA MEM8.8AA/03 Adjust process

• Knowledge of waste treatment processes applied in

determining appropriate adjustments. Assessor guide: observe that Appropriate adjustments are made to the waste treatment process in accordance with standard operating procedures. Assessor guide: confirm that The adjustments that can be made to the waste treatment process and their effect on the condition of the waste can be explained. The procedures for adjusting process parameters can be given. • Process parameters checked to ensure they remain

within specified limits. Assessor guide: observe that Process parameters are checked for conformance to specification in accordance with standard operating procedures. Assessor guide: confirm that The procedures for checking process parameters can be given. The specified limits for each process parameter can be identified. • All adjustments are made to accord with authority

requirements with regard to waste. Assessor guide: observe that The condition of the waste is maintained in accordance with the requirements of the relevant authority by making appropriate adjustments to the process parameters. Assessor guide: confirm that The relevant authority with respect to the handling/disposal of waste can be identified The authority's waste specifications can be identified. • In the event of mechanical failure, appropriate

corrective action is undertaken. Assessor guide: observe that Where appropriate, a suitable corrective action is taken in response to a mechanical failure in accordance with standard operating procedures. Assessor guide: confirm that The procedures for handling waste in the event of a mechanical failure can be given The corrective action to be taken can be identified The reasons for taking the proposed corrective action can be given The legislative and regulatory requirements relating to waste management can be identified The possible effects of surface finishing waste on the environment can be explained.

RANGE OF VARIABLES: This unit applies to the purification of metal finishing effluent waters which typically contain cyanides, hexavalent chromium, heavy metal cations, certain anions, greases, etc. Methods used may include chemical treatments, grease entrapment, metals precipitation and separation, ion exchange, reverse osmosis and gas scrubbing; and involve full or partial recovery of waste waters and chemicals. Process parameters may include; pH, Oxidisation Reduction Potential (REDOX) or temperature.

Automotive Industry RS&R MEM8.8AA Operate and control surface finishing waste treatment process


EVIDENCE GUIDE: Assessment context This unit may be assessed on the job, off the job, or a combination of both on and off the job. The competencies covered by this unit would be demonstrated by an individual working alone or as part of at eam. The assessment environment should not disadvantage the candidate. Critical aspects This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with the operation and control of surface finishing waste treatment processes or other units requiring the exercise of the skills and knowledge covered by this unit. Competency in this unit cannot be claimed until all prerequisites have been satisfied. Assessment conditions The candidate will be provided with: - All tools, equipment, materials and documentation required. The candidate will be permitted to refer to the following documents: - Any relevant workplace procedures. - Any relevant product and manufacturing specifications. - Any relevant codes, standards, manuals and reference materials. The candidate will be required to: - Orally, or by other methods of communication, answer questions put by the assessor. - Identify colleagues who can be approached for the collection of competency evidence where appropriate. - Present evidence of credit for any off-job training related to this unit. Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge. Special notes During assessment the individual will: - demonstrate safe working practices at all times; - communicate information about processes, events or tasks being undertaken to ensure a safe and efficient working environment; - take responsibility for the quality of their own work; - plan tasks in all situations and review task requirements as appropriate; - perform all tasks in accordance with standard operating procedures; - perform all tasks to specification; - use accepted engineering techniques, practices, processes and workplace procedures. Tasks involved will be completed within reasonable timeframes relating to typical workplace activities.