automation -- increase your customers without increasing headcount
TRANSCRIPT
© 2015 N-able Technologies, Inc. All rights reserved.
Automation Increase Your Customers
Without Increasing Headcount
© 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.
Agenda
1. Why you should automate
2. What you should be automating
3. How to manage more customers through automation
4. Tracking automation as billable hours
© 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.
Automation = EfficiencyOf Ntirety’s 15,000* monthly service tickets…
“Almost 80% are generated automatically”
© 2014 N-able Technologies, Inc. All rights reserved.
“Approximately 50% are self-healed”
* According to Ntirety’s case study: http://ow.ly/zbrNJ “NtiretyPioneers Database Administration as-a-service on N-able Platform”
Stop doing things manuallyEvery MSP has tasks they can automate
Restore PointsBackup
UpdatesDisk Cleanup
Services
App Settings
© 2014 N-able Technologies, Inc. All rights reserved.
SQL
Patches
Manual work is slowing you down
Tech with Automation can support dozens of customers
Tech without Automation can support limited # of customers
How can you manage
more customers through automation
© 2014 N-able Technologies, Inc. All rights reserved.
Customer A Customer B
And push them to all customers
Customer C
© 2014 N-able Technologies, Inc. All rights reserved.
Let’s do some automation
SQL Diagnostics
• Disk Defrag
• Catalog Integrity
• Database Integrity
• Average Fragmentation
SQL Maintenance
• Rebuild Indexes
• Reorganize Indexes
PSA IntegrationAutomatically bill for automation work
PSA Automated tasks will create tickets when they complete
On-demand tasksRecurring tasksSelf-Healing tasks
© 2014 N-able Technologies, Inc. All rights reserved.
Manual Maintenance vs Automation
© 2014 N-able Technologies, Inc. All rights reserved.
Manual Automation
Workstation30 min
/desktop15 min
one-time
Server30 min/server
15 minone-time
Average Customer Deployment
© 2014 N-able Technologies, Inc. All rights reserved.
Manual Maintenance1 Customer
Manual Maintenance5 Customer
Manual Maintenance10 Customer
20 Workstation 40 hours 200 hours 400 hours
2 Server 4 hour 20 hour 40 hour
Total 44 hours 220 hours 440 hours
© 2014 N-able Technologies, Inc. All rights reserved.
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© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.