automatic processing of returns - websmp104.sap-ag.desapidp/011000358700000288492014e/... · © sap...

Automotive Consulting SolutionAutomatic Processing of Returns

2© SAP SE or an SAP affiliate company. All rights reserved.

Agenda

1. Benefit for the Customer

2. Description of the Function

3. The Function in the System

4. Technical Information


Customer Benefit

Proven solutions/services of SAP Automotive Consulting

Solutions already running productive at several customers

Solutions and documentation are available in German and English

Prompt implementation possible

Defined timeframe for implementation

Exact calculation of implementation cost. Implementation for fixed price

6 months of free follow up care operations for bug corrections starting at

the date of installation within the development landscape. Afterwards

chargeable consulting support starts

No additional ongoing costs (i.e. maintenance cost)

Time

Cost

Solution


Agenda






Motivation

Automation and Standardization: By using standardized interfaces (e.g. SAP-Standard-IDoc-Types, SAP Standard

Interfaces)

Automatic execution to minimize the manual effort and enable a cross-client and

cross-system execution

Traceability/Reporting Display of process progress in overview monitors (both at the customer for the

return shipment and at the vendor for the return)

Clear presentation of the dependent (predecessor) documents like e.g. original

delivery at the customer or invoice at the vendor to which is referred during the

return shipment and returns process.


Returns process

Outbound

delivery

Cross system

manual clarification

DELVRY03

Goods receipt process

Outbound return deliveryDELVRY03

Monitor for Incoming Returns

Returns process

Returns Order

Inbound Returns Delivery

Credit MemoINVOIC02

Inbound Credit Memo

Monitor Returns Process (vendor)Monitor Returns Process (Customer)

Goods receipt for

inbound delivery


Process - Description

The returns process is preceded by the classic supply/delivery process: A customer orders

materials from a vendor. The vendor sends the material via a delivery to the customer who

takes the material via a supply

Material, send back by a customer, can be automatically processed by the returns process

At the beginning of the returns process a return shipment is created at the customer. This

can be done e.g. via transaction MBRL. The notification of the return to the vendor results

from the goods issue posting of this delivery. Therefor a DESADV/DELIVRY-IDoc is used.

The incoming returns notification is identified as a return by message type „RE“ and is

processed by a new function module which creates a new return and a return shipment at

the vendor. The Inbound-IDoc can be monitored via an own monitor

With the physical arrival of the material the return shipment is posted goods issue and

credited with a delivery-related invoice to the customer. The credit note can be sent to the

customer via IDoc. An incoming invoice will be automatically created


General information/objectives - 1

There must be a customer-vendor relationship between the business partners of the

process. Selling within or across company codes or relocation processes cannot be

combined with this ACS

In general the process is supported by invoices respectively incoming invoices. The credit

memo procedure is currently not supported

It is a commercial, logistical processing without integration in quality management

The solution is based on the premise that there are no differences in prices between the

predecessor document of the return (invoice at the vendor) and the return itself. That

means that the return is created with reference to the outgoing invoice at the vendor

Return shipments on customer side have to be created with reference to the inbound

delivery, which contains the original number of the vendor’s outbound delivery in the field

„external delivery number“. This number is used to determine the reference document of

the return


General information/objectives - 2

Functions and content of ingoing and outgoing transports are not considered in the return

shipment (customer side) and returns process (vendor side)

Packaging material positions (e.g. for returnable packaging account postings) are

considered during the creation of returns in case this is activated by the control table

In the context of the returns process no additional developments for foreign trade or tax

determination were made. SAP Standard functions are used

The automated returns process can be set up within a client, cross-client or cross-system

Currently only IDocs with one position can be processed, exempted are packaging material

positions. Meaning that an IDoc can contain one material position and several packaging

material positions

Both the return shipment process at the customer and the receipt process of the return at

the vendor (to the point of the outbound IDoc of the credit memo) can be monitored by

overview monitors


Agenda






Monitor for Inbound Return Deliveries - Selection


Monitor for Inbound Return Deliveries – Output List


Output List - Functions

ALV-Output list standard functions

Jump to a pop-up that displays the IDoc status history

Initiate processing again: In case of an error (e.g. error during preliminary check) the

processing of the IDoc can be initiated again

Refresh the display in the monitor

Delete IDoc logically: The IDoc is preserved but obtains the status „68“. These IDocs are

identifiable by a grey traffic light in the IDocs overall status and by the dust bin sign

Carry out IDoc: This flag sets the IDoc status to „53“, regardless of the IDoc’s processing

status. These IDocs are identifiable by a green traffic light in the IDocs overall status and

by the carry out sign

Jump to the reporting list: The reporting list displays if the remaining steps which are

carried out after the IDoc processing (e.g. goods issue posting, creation of a credit memo,

message output of the credit memo) are settled or open


Monitor Return Process (Vendor) - Selction


Specifics in the Selection

The message type, for which the output list is checked, is stored here. Checks are made in the

output list as to whether the credit memo IDoc has been sent. Because this is an EDI/IDoc

based process only the IDoc output of the message is checked.

Here the return delivery can be selected according to the inbound processing status. If, for

example, one wants to select return deliveries that aren’t posted goods receive, the red traffic

light for “Return goods receive” has to be selected.


Display Scheduling Agreement – Header (1)

Functions in the list:

ALV-output list standard functions


Create credit memo: By selecting a row which has been booked goods issue it can be

immediately branched to transaction VF01 whereat the return shipment number adopted

for invoicing


Monitor Return Process (Customer) - Selection


Specifics in the Selection

This flag activates the function that allows you to display the return documents of a customer’s return

delivery.

The message type, for which the output list is checked, is stored here. Checks are made in the

output list as to whether the credit memo IDoc has been sent. Because this is an EDI/IDoc based

process only the IDoc output of the message is checked.

Here the return delivery can be selected according to the inbound processing status. If, for example,

one wants to select return deliveries that aren’t posted goods receive, the red traffic light for “Return

goods receive” has to be selected.


Monitor Return Process (Customer) – Output List

Functions in the list:

ALV-output list standard functions


If the flag „returns processing status LF“ is set in the selection the documents of the returns

process are displayed if they are available.


Agenda






Technical Information

Available for SAP ERP ECC 6.0

Activation of automotive industrialized solution in SAP ERP System not

necessary

Technical installation is possible remotely

Modification-free

Delivery in Z-namespace


Source of Information

OSS-System

Notes (Search term: Automotive Consulting Solutions)

Internet

Overview-, Detail- and Customer presentations

http://www.sap.com/acs

Email - distribution list

Signing up through [email protected]

http://www.sap.com/acs

Thank you!

Mario Rebitzer

Platinum Consultant

Industry Area Automotive

SAP Deutschland SE & Co. KG

Hasso-Plattner-Ring 7

69190 Walldorf, Germany

M +49/ 170 22 00 287

S +49/ 6227 7 44674

E [email protected]

mailto:[email protected]


© SAP SE or an SAP affiliate company.

All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an

SAP affiliate company.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE

(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional

trademark information and notices.

Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,

and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or

SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and

services, if any. Nothing herein should be construed as constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related

presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated

companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be

changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,

promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties

that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking

statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

http://global12.sap.com/corporate-en/legal/copyright/index.epx

automatic processing of returns - websmp104.sap-ag.desapidp/011000358700000288492014e/... · © sap...

Documents