authored by malcome kyser 12-mar-2002 modified by lt colonel fred blundell tx-129 fort worth senior...

Authored by Malcome Kyser 12-Mar-2002Modified by Lt Colonel Fred BlundellTX-129 Fort Worth Senior Squadron

For Local Training Rev 5.0 12-Jan-2014

Skills of CRMSkills of CRM

Mission / Flight Analysis

Assertiveness

Decision Making

Communication

Leadership

Adaptability and Flexibility

Situational Awareness

Phases of Mission Flight Analysis

Preflight

In-flight

Post Flight

Mission / FlightAnalysis




Preflight Analysis

Planning

Preparation

Briefing



Characteristics of an effective Briefing

Professional

Focused

Assigns Responsibilities

Interactive

Complete



In-Flight Mission Analysis

Short-Term Planning

Monitoring Mission Progress

Identifying and ReportingChallenges / Changes

Post Mission AnalysisSelective Review

Interactive

Timely



AssertivenessAssertiveness

Assertive - confidently aggressive or self-assured

Should be at a comfort level for allcrew members for the circumstances

Should meet the requirements of aBehavior Continuum

Barriers to Positive AssertivenessFear of Challenging a Position of Authority

Experience of Experience

Rank / Grade

Lack of Confidence

Fear of Reprisal

AssertivenessAssertiveness

Assessing the Problem

Verifying Information

Identifying Solutions

Evaluating the Decision

Anticipating Consequences of Decisions

Informing Others of Decision and Rationale

Decision MakingDecision Making

Components of Decision Making?

Verbal

(Requires Words)

Non-Verbal

(Everything else besides the words)

CommunicationCommunication

You don’t need audio to hear what the pilot is saying.

Types of Communication?


Sender’s Responsibility

Communicate in the appropriate manner and mode

Utilize direct verbal communication

Convey information accurately and concisely

Provide the information at the appropriate time

Request verification or feedback from listener


Listener’s Responsibility

Actively listen

Participate actively verses passively

Answer the communication

Ask for clarification of unclear communications

Take action as a result of the communication

Barriers to Communication

Noise Rank or Experience

Task Overload Gender

Attitude Culture

Passive Role Lack of clarity

Lack of action Lack of response


LeadershipLeadership

Types of Leadership

Designated Leadership

Responsible for all actions

Approves final decisions

Normal mode of leadership

Functional Leadership

Leadership by knowledge or expertise

Occurs when the need arises


Responsibilities of Leadership

Crew performance

Direct actions

Asking for assistance

Traits of an Effective LeaderRespected

Decisive

Delegates Tasks

Provides Feedback

Leads by Example

Keeps Crew Informed

Open to Suggestions

Builds Team Spirit

Directs and Coordinates Activities

Maintains a Professional Atmosphere

Knowledgeable of how to do the Mission


Adaptability and flexibilityare the cornerstones of

effective leadersand

successful missions

Adaptability &Flexibility


Situations That Require Quick Action

When un-briefed situations arise

When a routine mission becomes an emergency

When transitions occur

When a crew member is Incapacitated

When interactions are strained



Maintaining Adaptability and Flexibility

Anticipate problems

Recognize and acknowledge any changes

Offer alternative solutions

Provide and ask for assistance

Interact constructively with others



Setting the Tone

Establish an open, professional atmosphere

Ensure the crew understands the mission



Situational AwarenessSituational Awareness

Reality vs Perception

View the true situation

Analyze the incoming information

Recognize actuality not expectations or biases

Situational AwarenessSituational Awareness

Factors That Reduce Situational Awareness

Insufficient communication

Stress and/or fatigue

Task overload

Task under load

“Press on regardless” philosophy

authored by malcome kyser 12-mar-2002 modified by lt colonel fred blundell tx-129 fort worth senior...

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