div class=ts-pagebutton class=gotoPage data-page=1Page 1button div class=ts-imageimg data-url=author-suresh-publication-certificatehtmlpage=1 data-page=1 class=ts-thumb lazyload alt=Page 1: Author-Suresh-Publication Certificate loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader031vdocumentsusreader031viewer202202241058e75da21a28ab4a278b546dhtml5thumbnails1jpg width=140 height=200 divpSURESH V MENONp pBusiness Process Control Planningp p26 IV XI November 2015pdiv