Australian innovations in digital records

creation & capture

Judith Ellis

Background

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Monday

Doc Store

KM Portal

Communities

Chat

Blogs

Message BoardsNew Release Workflow

IMS

Tuesday..or is it Wednesday?

Calendar

Email

Templates

Wireless

It’s still Wednesday

SMS

Voicemail

Synchronization

Auto classification

Case history

Thursday

What does the story tell us?

Ubiquity of technology underpins routine work processes

Work - not constrained by time & space Parallel communication Process-driven record creation & capture Multiple creators of information - from within &

outside the organisation Multiple access to corporate information & from

different locations One source of the truth

Innovation?

Recordkeeping is a normal by-product of how we do things + underpinning technology & protocols

Collaboration = building knowledge of the organisation & using it to work smarter

Direct business outcomes: fast, effective decision-making & management high level customer service

Emerging technologies

Challenges for us:

Deployment Underlying rules Underlying configuration Evidence-based culture