australian federation of travel agents · 2017. 6. 23. · afta presentation 21 october 2015...
TRANSCRIPT
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DFAT’s Passport and
Consular Services
AFTA Presentation
21 October 2015
Australian Passport Office
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Refreshed
Smartraveller
website
• Faster and easier to use
• Responsive to all devices
• New consular wizard
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New
Safe travel
marketing
campaign
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Easier to use travel advice
• Levels within a country
• Colour-coded maps
• Local emergency numbers
• Improved advice for each of
the four levels
• Bulletins on events
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Subscribe to
travel advice
• Receive email updates as advice is reissued
• Important for clients to any destination, and especially in emergency situations
• Separate process to registration – for now
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Apps &
Social Media • Push notifications on
destinations of choice
• Registering travel plans
made more simple
• Android app out next
week
• Facebook and Twitter
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The ‘right’ travel
insurance
• Seeing Australians in trouble overseas even with insurance
• Insurance appropriate to their activities and destinations
• Understand the policy.
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Consular assistance
• Guided by Consular Services Charter
• and assessment on vulnerability
• What we can and can’t do
• But we…
• Are only a last resort after other avenues
exhausted
• Can’t override local laws.
• Contact our missions overseas or the
CEC.
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A secure, efficient and responsive passport
service
• 1.835 million passports
– including 8171 Emergency Passports, mostly in Los Angeles, Bangkok,
New York, Rome and Paris
• 5216 passports lost or stolen overseas
– Most lost in USA, UK, China, NZ and Thailand
– Most stolen in Italy, USA, UK, France, Spain
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• Allow up to three weeks to get a new passport, or
• Use the Priority Processing Service
– passport issued within 2 business days
• Australian Passport Information Service (APIS)
– helpline on 131 232, available every day
– first contact for clients who need a passport urgently
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Common passport issues
X Seriously damaged passport
X Passport with insufficient validity for the
country/ies to be visited
X Non-compliant photos will not work at SmartGate
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Photo Guidelines
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Passport changes in 2016
• New application form, new passport website
• Removal of lost and stolen fees
• 10-year passports for child applicants aged 16 and 17
• Frequent traveller passports will be phased out
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New Website Layout
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Key messages for travellers
! Make sure your passport is fit for use every time you travel
! Being turned back at the airport for insufficient passport validity does not
entitle you to urgent passport issue for compassionate reasons
! Keep your passport as safe as you do your money
! Report a lost or stolen passport immediately to the nearest Australian
mission overseas
! Emergency passports are a temporary solution to keep you travelling in
the short term
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Some
consular
trends and
priorities
• Some figures
• Prescription medicine
• Dual nationals
• Mental health overseas
• Sexual assault
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Responding
to a crisis
Cyclone Pam 2015
MH17 2014
Lebanon evacuation 2006
Nepal evacuation 2014
Typhoon Haiyan 2013
Japan Tsunami 2011
• Registration and
subscription helps
• Insurance is critical
• Keeping in contact with
family/friends
• Government assisted
departure is last option
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