SharePoint 2010 creating a vibrant culture and competitive advantage

Rita Arrigo Principal Consultant Oakton

Setting the scene

Organisation: Oakton Technology Consulting

Industry: Technology

What we do: A consulting and technology firm founded in 1988, bringing together industry experience, business insight and specialist technology

Employees: 1100

Location: Melbourne, Sydney, Canberra, Brisbane and Hyderabad

Why SharePoint?

Knowledge Management“Disparate and dated knowledge repositories limit the ability to respond to opportunities and solve customer problems”

Social Computing“Existing Platform not intuitive and limited remote access. Staff wanted a 2.0 feel similar to

Teamwork“Limited ability to hold online discussions, share issues, work together within and between teams”

Connectivity“Siloed and insular communities prevent exchange of ideas and reduce the ability to find and leverage diverse skills and experience”

Communication“Disparate and dated knowledge. Communication not prioritised or targeted, resulting in information overload & inability to know what is important

Oakton’s Knowledge Mgt Journey

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2003 2007 20010/11

• 1:1 interactions• Owner generated

content

• Many to Many interactions

• User generated content

• Sharepoint 2007• Introduction of meta data and

information architecture concepts

• Team sites and Project sites• Navigational issues and limited

search• Predominately read only• Method development by single

author

• Sharepoint 2010 (cloud-based)• Social networking enabled• Enhanced metadata• Personalisation• Enhanced search• Method enahancement by

multiple authors

• Sharepoint 2003• Very limited focus and functionality• “Folders on the intranet)• Oakton Development Methodology

predominates

Consulting Technology

How youabout a

problemis more

important than the problem

itself

think

www.oakton.com.au

Agenda

• Introduction to Ozone – A Real-time Collaboration and Information Sharing Platform

• The Results• Evidence

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A snapshot of Oakton

₋ An Australian Consulting and Technology firm founded in 1988

₋ Listed on the ASX in 2000

₋ 1100 consultants and technologists, with deep industry expertise, intimate domain knowledge and specialist

technology skills₋ Mature off shore development team in Hydrabad₋ Strategic partners include Microsoft, Oracle, SAP and IBM.

www.oakton.com.au

Over 23 years we have amassed deep industry-based expertise: we understand the trends and the issues you facePerhaps that’s why we see things others don’t

Education

Healthcare

Government

Wholesale+retail+busi

ness

Construction+propert

y

Utilities

Telecommunications

Financial services

Resources

8

Integrated into the way individuals work

— Creating Networks, Sharing and Collaboration

— Allowing staff in different teams to be constantly connected and communicating across functional and location boundaries to solve the more complex problems

— New way of working drives great engagement, participation and social interaction

The Heart Beat of Oakton

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Online Collaboration technologies allow employees, partners and customers enhanced capabilities to work better together and share information in both co-located and distributed enterprise environments.

It can be defined as the work that takes place among people when a business process is not pre-determining how the work should take place.

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What is Online Collaboration

*Source – CoSpaces Reference Architecture

DemoOzone

Ozone – A Demonstration

Live Blogging from AUSPC

https://ozone.oakton.com.au/Pages/Home.aspx

Online Now

Activity and Tagging

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Ozone - Activity feed

Facebook style status update capability, including attached links and images

Hash tags and mentions incorporated in a post

Replies and interaction

Search in Ozone

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Search facets

Integrated people search

Collaboration sites

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User tags

Activity stats

Specific site types

Bid, Project, Team and Community sites available on self service basis

Self service site creation

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Abstracted security model

CRM system integration

Datamining Ozone

The Gestalt nature of Ozone

• We make sense of things by understanding entirety rather than as disjointed parts.

• Therefore the whole is greater than the sum of the parts• Breaking Down the state and level barriers• Collaboration on Projects

EvidenceImproved Organisation Performance

— Quality of Proposals

— Through ease of access of IP

— Easily find and leverage IP

Improved Employee Satisfaction

— Employee rated the improved in Corporate Communications from 28% to 68% where the single biggest change was Ozone

— Employee felt better about corporate communications

— Improved Communications brings better business alignment

Comments included— Ozone is fantastic great initiative— Improved Communications from

Ozone— Good Offering from Ozone— Significantly Improved

More on ROI

Employee Retention

— Reduced Voluntary turnover by 5%

— Quality Relationship with Managers

Continuous Improvement

— Oakton recognised that the previous portal where it was useful for documents and finding information, did not provide, networking or collaborative features or Search.

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Queensland Government - Department of Education and Training

As part of its Smart Classrooms strategy, DET developed a new an Online Collaboration Solution called The New Learning Place for all corporate staff, teachers, non-teaching staff, students, parents and/or guardians and community members.One Portal provides a range of online communication and collaboration tools that are ideal for team work.Over 50,000 teachers and 500,000 students are now using the solution.Oakton participated in a full development lifecycle to analyse, define and deliver the solution.

Microsoft SharePoint Case-Studies

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SharePoint 2010 is used for Oakton’s internal collaboration and Document Management platform

Focus is on search, and collaborating around client deliverables and developing internal IP

Integration with CRM platform via BCS

Aggressive time frames, minimal budget

Supported by our Hyderabad team

Oakton - Intranet and collaboration platform

Microsoft SharePoint Case-Studies

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