AUQA AT CSU

OUTLINE

• Preparation– Trial audit

• AUQA audit– Portfolio preparation– Panel visit– Library interviews– Preliminary results

• Impressions

TRIAL AUDIT

• Portfolio produced• Staff briefed

– About AUQA– About the audit– How does YOUR work relate to the

University’s strategic plan?

• Interviews held• Report received

TRIAL AUDIT RESULTS

General comments (neither commendations nor recommendations)

• There were comments from some HDR students on the poor library resources, and their consequent need to use other libraries such as those at the University of Sydney and ANU, for example.

• The library has to give careful consideration to its ability to provide a quality service to the planned growth in research effort.

AUQA AUDIT

• Portfolio produced (again)

• Staff briefed (again)

• Interviews held

• Preliminary comments received

• Report due October

PORTFOLIO PREPARATION (1): IDENTIFY KEY FUNCTIONS

• Loans Services

• Document Delivery Services

• Distance Education Services

• Collection Management– Acquisitions

– Cataloguing

– Collection Maintenance

– Digital Collections

• Information Services

• Information Literacy

• Web Site

• Resource Management– Staff Development

– Physical environment

– Budget Processes

• Planning and Quality Assurance

• Regional Engagement

PORTFOLIO PREPARATION (2): For each key function:

• Key objectives• Link with CSU

strategic plan and Library triennial Plan

• Strategies and management structures

• Achievement evaluation

• Assessment of performance

• Feedback mechanisms

• Incorporation of feedback

• Staff training and development

• Review processes• Relevant

documentation

PORTFOLIO PREPARATION (3)

• Faculty/Division portfolios on central web site

• University portfolio submitted

• AUQA Panel request supplementary information [mountain]

AUQA VISIT

• Offshore & onshore partners

• On campus

• Timetable for interviews set by Panel

• Interviewees nominated by Panel

• Interviews:– Individual, group, site visits

LIBRARY INTERVIEWS

• Heads of Library Services & DIT interviewed together– Questions on University planning process– Our ability to influence decisions– Cross linkages between functional portfolios

• Library site visit– 1 campus library, 15 minutes

PRELIMINARY AUDIT COMMENTS

• Library service was rated very positively by the Panel

BUT• The Panel noted that the collection was

variable with regard to its ability to support research

IMPRESSIONS

1. It’s extremely time & resource intensive2. Every Panel is different3. You can’t predict what the Panel will ask

about4. Tell it warts and all – if it isn't good, tell

them what you are doing about it5. Don’t forget the good things – they want

good news stories too