August 2013

Issue 55 The Swimming Pool

Newsletter for the

SWIMS Network

Editorial Team

Trish McLean Pam Geldenhuys Helen Bingham John Loy Lindy Jost

Inside this issue

Interlend 101: Back to Basics 2

Reading Well Books on Prescription 3

Library welcome emails 4

Innovation, Transformation, Continuation 5

Reflections on UHMLG Summer Residential 7

Why don’t people use healthcare libraries? 8

News from around the network 9

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Interlend 101: Back to Basics -

Feedback from a conference in Cardiff in June Main report by Jess Pawley (TAU) - with additional comments from Rod Gegg (RCH)

The Interlend Conference is an annual event, hosted by FIL, the Forum for Interlending and Information Delivery. This year‟s venue was Cardiff, and after an exceptionally painful start of 5am I arrived caffeinated and vaguely hysterical, stumbling with my bags out into the cloudy Welsh morning.

I was very pleased to see familiar faces. Last year I was lucky enough to meet my friend from the KSS network, and we generally messed around and didn‟t really listen (sorry, Annette) but this year I was a lone ranger so I had to behave myself. I collected the compulsory goodie bag and proceeded to rummage through it. Being easily amused, I then spent the next fifteen minutes trying to get the freebie book light to work, whilst bypassing the coffee and going straight for the biscuits. In the meeting room I sat down, and armed with pad and pen, waited to write notes. My heart fell when I saw the two girls either side of me busy with their iPads, flicking from one screen to another as they typed notes, updated Twitter and wrote their blogs.

Ever defiant and not to be outdone, I whipped out my ageing wannabe Blackberry/Android (it doesn‟t really know what it is, poor thing), hooked up to the hotel‟s Wi-Fi and proceeded to email Annette and tell her that I would like an iPad for Christmas. The first talk was on copyright. Our speaker was Professor Charles Oppenheim who always manages to make this sometimes dull topic interesting. Rod: Charles Oppenheim’s presentation focused on latest developments in copyright law. He mentioned the new Copyright Hub: www.copyrighthub.co.uk Professor Oppenheim is retiring and this was his very last conference presentation so I am pleased to be able to say ‘I was there’! We had a choice of break-out sessions to attend. I chose an update on the integrated online ILL request system from the University of Exeter, a talk on International Federation of Library Associations (more out of curiosity than anything because although I knew what it was, I didn‟t really know what they do) and finally a discussion on the paper vs. paperless debate surrounding ILLs and the introduction of ILL management systems.

It was interesting to note the shared difficulties of adapting an online system, as well as the lesser-known obstacles of supplying international ILLs. Rod: I also attended the session about the University of Exeter’s new integrated system. Exeter Medical School is just getting involved, so it is still unclear how this will work for students based at NHS sites across Devon and Cornwall. Later, I plumped for a session on the ‘walk-in access’ project at the University of Wales, to give members of the public access to some of their electronic resources. As we know, our NHS core content licences include walk-in access, but there are challenges around enabling this in practice: I left wondering what the impact of increasingly widespread Wi-Fi in NHS sites might be. We had an update from OCLC and learned about www.bookmarkyourlibrary.org.uk, a site which aims to bring together all public libraries across the UK. They also talked about WorldShare, a new cloud-based replacement for the current WorldCat Resource Sharing. The aim is to increase the use of your collections and minimise the number of requests you can‟t fill.

Cardiff Public Library has five floors....

....and information points with braille on the side

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The following morning we had a tour of Cardiff Central Public Library. It has five floors, with a floor dedicated to Welsh literature. I especially liked the information points which had braille on the side. There were computers on each floor, two helpdesks per floor and a dedicated children‟s area which was cut off from the escalator going through the building in order to ensure children‟s safety. The final two talks were on e-book supply and Open Access. I have to say I didn‟t find the e-book talk as useful as I‟d hoped, as the speaker focused mainly on the copyright restrictions applying to academic libraries. Rod: the second keynote speech of the conference was given by Graham Cornish, who took the theme of back to basics to heart by speaking without the aid of PowerPoint! He gave a personal view on the development of ILLS throughout his career from a culture of little importance, to a ‘get everything’ attitude, to the current one of ‘get only what is needed’ and the development of cooperation between libraries. David Ball spoke on Open Access, and whether it would prove to be a disruptive or sustaining technology against existing products. Again there was no definitive answer, although it was agreed that it is a dynamic way forward. Next year‟s conference is in Edinburgh… I wonder how I can wangle that one… Rod: definitely a worthwhile conference to attend. FIL is currently dominated by the academic sector and it would be good to see more NHS library staff at future conferences. We would recommend all the presentations from the conference, available at: http://www.forumforinterlending.org.uk/interlend-2013-presentations

Reading Well Books on Prescription launches at the

Royal Berkshire Hospital

The Reading Well Books on Prescription was a scheme launched nationally in June with the majority of public libraries taking part – hopefully you saw some of the publicity? The trust library is working with the occupational health department to promote this scheme to trust staff. The OH nurses and consultant have been briefed about the scheme and it is hoped that they will refer staff experiencing issues such as mild depression, stress and anxiety to the library where we have one book on each subject from the core list. For more information on the scheme see http://readingagency.org.uk/adults/quick-guides/reading-well/ Rowena Perry Library Services and E-Learning Manager Royal Berkshire NHS Foundation Trust (RBH)

Rowena and e-Learning Manager with Dwayne Gillane, Occupational Health Nurse Manager and the new books!

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Does your library send out welcome emails to new starters at your trust? We started doing this over a year ago as it seemed a good thing to do; to raise awareness of the library, increase publicity, tick a box or two on the LQAF and receive high praise from the LQAF assessors. We obtained the data of people who had completed an IT induction from our IT department, so it was all legal and above board. After a year we reviewed the impact of the exercise, looking at library membership and Athens registrations, and also sending out survey emails to three months of recent recipients. Was it worth doing? The answer has to be a resounding NO! The results showed that sending out the library welcome email had no impact whatever on library membership, Athens registration, or interest in and likelihood of using the library. A total of 614 welcome emails were sent in the year surveyed; of these, 23% read the emails and only two direct and irrelevant responses were received. Library membership and Athens registration were lower than in the overall trust population. A total of 171 survey emails were sent; of these, 21% read the email, and 14 responses were received. Of these, only 2 said that the email influenced their use of the library. Admittedly this is a very small and not very scientific survey. A fuller report has been written which I can supply on request. In answer to the obvious question, have we stopped sending the welcome emails, well no… (Yes this is the library – before it was refurbished!) Jenny Lang Head Librarian Salisbury NHS Foundation Trust (W11)

Library welcome emails

*

** lounge

*** Temple Bar

**** Park Avenue Conference suite

***** The Kiln Restaurant

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Innovation, Transformation, Continuation: smarter working in health and medical libraries

University Health & Medical Librarians Group Summer Residential

20 - 21 June 2013

I was thrilled to be able to attend this conference and the programme line up really delivered. The conference was held at the newly refurbished Hilton Doubletree in Bristol – the ideal venue, both in terms of the conference and food/accommodation.

The programme was sensibly arranged with a good balance of presentations and breaks so that at no time did one feel overwhelmed. Registration was followed by a leisurely visit to the sponsor tables and a light lunch. There were 37 delegates, 9 speakers and 10 sponsors. The theme was ’Innovation, Transformation, Continuation: smarter working in health and medical libraries’. The first presentation was a fitting overview of the conference‟s theme, focusing on whether librarians are fit for the future and how we can sort out a strategy now. Janet Peters (Director of University Libraries and University Librarian, Cardiff University) directed us in ‘Limbering up for the future: are librarians fit for purpose?’ The second presentation was a very practical approach to the hot topic of open access. Matthew Dovey (JISC Innovation) talked us through ‘Open access and research data management’. I was a little „lost‟ with some of the material presented. After tea break we moved on with Penelope Dunn (Academic Liaison Assistant for the Hull & York Medical School & UHMLG New Professional Bursary speaker) telling us all about their evaluation on ebook use by medical students – ‘Work Smarter, Not Harder: innovation through evaluation at HYMS’. The results will be published shortly. Shane Godbolt (Director of Phi – Partnerships in Health Information) gave us a heartfelt report as seen from the African perspective - ‘Phi: Saving lives through health information; African leadership and partnership’. We were divided into 3 groups so the mediators for the round table facilitated themes (Open Access, Research and Teaching Support and Working Smarter) could ensure each group was addressed in turn. Each theme was allocated 20 minutes.

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The first day then closed and members stayed for the AGM. A drinks reception followed with dinner later in the Kiln Restaurant (so named as it was once a 17th century glass kiln!). We networked, comparing reflections on the proceedings so far and anticipated the second day‟s contributions. After a very comfortable night and leisurely breakfast, the morning session began with a welcome and recap of the previous day‟s presentations. The first offering was by Robert Kiley (Head of Digital Services, Wellcome Trust) who detailed ‘The OA landscape – one year on from Finch: view from the Wellcome Trust’. Although I thought I understood most OA issues, the perspective from this eminent organisation showed another side. Whereas organisations present at this conference were worrying about finances from library and users‟ viewpoint, we had not really considered how OA financing by one of the mainstays of research would be organised; nor the effects on NHS libraries and users. Stephen Pearson (Manchester University Library) gave us a real insight into his career with ‘What does a bibliometrician do all day ?’. He presented us with an impassioned picture of his first year in a newly appointed post. It was truly fascinating along with 1940‟s / 1950‟s images to emphasise his points. The final part of the morning was entitled „TeachMeet‟ (3 presentations of 20 minutes each). Vicky Grant (PhD researcher, University of Sheffield) treated us to her first public presentation with ‘Learning health information together: medical student and patient narratives’. She talked us through some innovative research using focus groups to discover how to live with Irritable Bowel Syndrome. Narratives were recorded by medical students who were each partnered with an IBS sufferer. The outputs were in varied formats - oral contributions, embroidery, collage and diaries to synthesise the medical knowledge which was accumulated. Patients and medical students were encouraged to find information online and then steer their way through the overwhelming results. ‟IBS Tales‟ was thus born. Jo Gardner (Bodleian Health Care Libraries, University of Oxford) was up next with ‘Space Crunch: Developing and using criteria for the withdrawal of print journals at a multi-site medical library service’. She talked us through the project management process of journal collection weeding and space reclamation. This was a very practical session with a review of lessons learned. Tom Bishop (Royal College of Surgeons UK) was the final speaker with an animated view - ‘With surgical focus…: supporting the disembodied at the RCS Library’. This was very close to home for the NHS contingency with a good look at how to successfully provide a valued current awareness service for non-present surgical users. He addressed marketing and service issues and explained how the service was developed - a useful reference point for development of NHS current awareness services. The conference ended with a delicious lunch and reluctant farewells. Although NHS delegates had reservations as to how much material would be relevant, we were pleasantly surprised to be able to take home some practical messages. One main outcome was the realisation that closer collaboration between university and NHS libraries would reduce costs and encourage closer networking. After all, those working with medical schools on site realise the value of helping students to understand how NHS libraries can assist them while a student and later as a clinician. Although university libraries have ample finances and we are the „poor relations‟ it was interesting to find our contribution is highly valued. Better ways of working together will hopefully result in more information aware and thus more effective clinicians. Pam Geldenhuys Electronic Resources Co-ordinator,

Exeter Health Library (EXE)

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Pam Geldenhuys – EXE

What new thing did I learn? That NHS and University libraries could work more closely together and as a united front achieve more specifically in terms of ebook and ejournal deals. What was most useful? Hearing about HYMS experience with ebooks and student usage What will I do differently? Check our university and NHS counterparts first to see how they are doing things What would I like to know more about? Current awareness projects

Reflections on UHMLG Summer Residential 20-21 June 2013

Chris Johns – RCH What new thing did I learn? 'Big data' doesn't mean long numbers, and that whilst Finches may be Gold or Green neither are what they seem on the outside. Oh and what a Pecha Kucha is http://www.pechakucha.org/faq What was most useful? I enjoyed the fast paced well moderated 15 min speed dating style workshops. There were several topics that were interesting and informative during the 2 days, however this format of facilitating large groups over several topics in a short period of time could be useful.

What will I do differently? Provoked by Matthew Dovey's presentation - Explore and promote ways libraries can engage further with the research process using our traditional skills of organising, storing and retrieval. What would I like to know more about? I was fascinated by an excellent presentation from Vicky Grant (University of Sheffield) on Learning health information literacy together: medical student and patient narratives. Though I still feel as in the dark over Open Access repositories and how to tap into them as I was at the start of the conference. This was one of the reason I had attended, not sure if it is comforting to

know our HE colleagues appear to be almost as mystified as I am.

Sarah Johns – PLY What new thing did I learn? That the principles of Open Access may be applied to research data sets as well as research outputs; I had tended to think of OA meaning OA articles. What was most useful? Hearing the experiences of others (mostly HE based) in the round table discussions. What will I do differently? I would engage more with Research & Development about all parts of the research process, not just the publication aspect. What would I like to know more about? Bibliometrics and Altmetrics

Laura Coysh - PLY What new thing did I learn? What a bibliometrician does during a typical working day What was most useful? I agree with Pam, hearing about HYMS experience with ebooks and student usage What will I do differently? Look into the elearning and current awareness software mentioned and see how I can use them to 'work smarter'

What would I like to know more about? Library role in research data management

All presentations available at: http://uhmlg.wordpress.com/

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Why don’t people use healthcare libraries?

In spring 2013, Pauline Blagden, Library Manager of Hampshire Healthcare Library Service (HHLS) was able to arrange, after much negotiation, to have four groups of Interprofessional Learning Unit 2 (IPLU) students from Portsmouth and Southampton Universities carry out a survey of that elusive group who don‟t normally respond to traditional library surveys - non users! The groups were asked to interview 100 non-users (defined as someone who, though eligible, has not used physical HHLS libraries, their remote services or electronic resources provided by the NHS in the past 12 months) with a focus on awareness of and perceived satisfaction with the library service. Three groups included some users in their results and some surveys were completed through email and telephone calls. Each group used a questionnaire designed by HHLS as a template but local adaptation was allowed. They surveyed staff at 74 locations across Hampshire in acute, mental health and community settings. Some 439 staff completed the survey, (347 non users /92 users) and of these the vast majority were clinical staff (312 clinicians /127 non clinicians). Most people said that they had heard of the library service with induction being the main source of information and then colleagues. These results indicate the usefulness of library involvement in the formal induction process. In parts of HHLS, the library has a slot on corporate induction day and a registration form is included within the induction pack. Staff visit the library to collect their SWIMS cards and this gives library staff an opportunity to talk them about their information needs. „Word of mouth‟ and testimonials from colleagues were important in recommending the library. If would be interesting to know if those who come to the library via a colleague remain more loyal customers. The most common reasons for non use were:

not relevant to them

no need for them to use the library.

unawareness of the service.

lack of time.

lack of accessibility – these comments were mostly about location, opening hours and/or staffed hours

Use Google/the internet/online resources instead.

Perhaps not surprisingly, the service that was identified as the most useful was book loans with access to journals and other electronic resources close behind. However training and literature searching were also seen as very useful. As these involve using library staff skills and expertise, HHLS is developing its marketing material to emphasise the added value that library staff bring. The outreach service will be highlighted as it overcomes difficulties that many staff have in visiting the physical library or accessing the service remotely. However, a majority of users said that there was nothing that could be provided that would increase their use of the library as they said they had no need, it was not relevant or that it was only useful when studying. Marketing material must reflect the variety of resources available to all staff to challenge perceptions that the library is not relevant to non-clinical or lower banded staff, or is only to support professional development. We need to understand more about non users who see no need/no relevance in case resources can be identified that would be useful to them. Another group of users that we need to know more about are those who said “Use Google/the internet/online resources instead of the library” – what resources are they using, can we show them alternatives or provide training to help?

All the comments from the individual questionnaires have been analysed, identifying issues with stock in particular areas, problems with IT provision in physical libraries and locations where marketing can be targeted. Marzena Szczepanska, Jo Fabling, Nat Gabe and June White acted as group facilitators which involved a day‟s training. It was an interesting experience, encouraging team work amongst students who did not know each other previously and many of whom did not realise healthcare libraries existed. The nerve wracking bit was marking each group report which affected the individual‟s overall assessment for the year. The survey has given us much food for thought about the development of the service and topics to follow up in future.

June White Knowledge Support Librarian Hampshire Hospitals NHS Foundation Trust (HHLS)

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News from around the network

How not to move a library… We would like to send a huge thank you to all the network libraries in SWIMS for bearing with us through our recent closures and last resort status whilst we re-arranged not just one but three libraries. Of course one would never plan to have all three libraries upside down at the same time but the timing decisions were taken out of our hands.

At D02, Royal Bournemouth, the decision taken by senior Trust management was to reduce the library footprint to create combined office space for the whole education and training team. Of course we were less than happy with this suggestion as Bournemouth has always benefited from a purpose built light and airy library space. Once we had spoken to the Project Manager however and explained our requirements – namely sufficient office space, training room and relaxed seating area we agreed to relinquish our space.

The Trust provided the funding to create a more modern library with an integrated IT training room that can be used for drop-in library access when training sessions are not scheduled; this increases our IT provision from 11 to 22 PCs. We particularly like the new glazed offices and smaller 1-2-1 training room but do miss our view of the hospital lake and regular visit from nesting ducks. The staff at D02 are to be commended on still smiling throughout the drilling, banging and endless dust. At D01, Poole Hospital, it was requested that we move out of our top floor location whilst work on our self-contained ground floor learning resource centre was completed. The Trust agreed to fund the work using the income raised from the sale of the BNI database. Again we came somewhat late to the design stage and certain “features” – namely the old bar area (the building used to be the social club) have been retained that we would probably have designed differently. We ran a virtual desk-based library service for two months before moving into our new space on the 22nd April. We love the modern feel of the furnishings and fittings and are pleased to now have 24/7 swipe card access restored. Our aim with the space was to create some flexible learning areas where individuals can study silently or groups can study together. In addition to the main library space which has open access PCs, a relaxed seating area and access to the book stock and study desks we have created a small eight seater group IT training suite with interactive whiteboard to stimulate and record discussions; a

Entrance and enquiries D02

Awaiting arrival of PCs and benching

At D01, Poole Hospital, it was requested that we move out of our top floor location whilst work on our self-contained ground floor learning resource centre was completed. The Trust agreed to fund the work using the income raised from the sale of the BNI database. Again we came somewhat late to the design stage and certain „features‟ – namely the old bar area (the building used to be the social club) have been retained that we would probably have designed differently. We ran a virtual desk-based library service for two months before moving into our new space on the 22nd April. We love the modern feel of the furnishings and fittings and are pleased to now have 24/7 swipe card access restored. Our aim with the space was to create some flexible learning areas where individuals can study silently or groups can study together. In addition to the main library space which has open access PCs, a relaxed seating area and access to the book stock and study desks we have created a small eight seater group IT training suite with interactive whiteboard to stimulate and record discussions; a small 1-2-1 training room that can also be used for small group work and a study pod which houses 3 PCs for private study or small group discussion. This also doubles as the home for the Trust archive which we have proudly named the “JBG Archive “in memory of a longstanding librarian who recently retired. We are pleased that NHS staff are starting to find us again and make use of the new space – favourable comments have been received including “WOW”, and “It„s like a tardis”. Our moving in period coincided with a time when we were carrying two vacancies so again real thanks must go to Barbara Peirce our senior library assistant for managing the day-to-day joys of moving and unpacking – including managing the builders.

Hello and welcome to…

We are pleased to welcome Kay Roderick as Site & Electronic Services Librarian and Jackie Baines as Library Assistant both based at Poole Hospital (D01). Kay joins us from Healthpoint which until recently sourced good quality health information for the public. Jackie is new to the library world but has excellent customer service skills gained from her time at BT.

and goodbye…

Last month we also said goodbye and good luck to Richard Daly, librarian based at Royal Bournemouth Hospital (D02). His contract came to end and I am pleased that he has been able to secure a permanent position at Ingrams. We would like to thank Richard for all of his hard work over the year – especially managing the re-modelling of the library at Royal Bournemouth Hospital. Whilst we advertise for a librarian to replace Richard we are pleased to welcome back Mary Hogg to our team.

Alison Day Lead Librarian East Dorset NHS Library & Knowledge Service (D01 and D02)

Kay and Jackie

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Our final move was the decision to close the library at St Ann‟s hospital (D04). The specialist mental health collection was exceedingly old and under utilised and access to the St Ann‟s site is restricted due to limited parking and on-going building works. We took the decision to integrate half of the printed stock into the collection housed at Poole hospital to make it more accessible (24/7) and secure. We are working with the Book Rescuers to arrange for collection of the withdrawn titles.

We are all still reeling from the changes and looking forward to getting back to some kind of normality but we are also hoping to have an official launch of our new spaces – details yet to be decided. If anyone is in the area please do pop-in as we would love to show you our new spaces and talk through the agonies of how not to move a library and the need to keep positive throughout.

Alison Day Lead Librarian East Dorset NHS Library & KnowledgeService(D01/D02)

Unpacking at D01

Learning Resource Centre, D01

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Farewell to Linda It is with much sadness that we must report on the retirement of Linda Atkinson at the end of July 2013. Most recently employed as Reader Services and Outreach Team Manager at the Bodleian Health Care Libraries(BHCL), Linda has enjoyed a varied career in a range of sectors. Linda‟s first library post was as a SCONUL Trainee in 1974 at Boston Spa in the time of the near legendary Maurice Line. Following an MSc at Sheffield she worked in Leeds, Edinburgh and the Antipodes before arriving in Oxford in 1986. Her Oxford career began in the Department of Zoology as Librarian and then as research assistant to Sir Richard Southwood. This was followed by several years as Departmental Librarian and Keeper of the Sherrington Room in Physiology before a move to the School of Geography as Librarian and Map Curator. Linda joined BHCL in 2005.

Linda‟s approach has always been modern, innovative and pro-active with a great enthusiasm for new projects. At Zoology she introduced CARDBOX and word processing to staff who had limited experience of computers and at Physiology she introduced Medline and other online services through DATASTAR. At Geography she made an immediate impact by declaring that a single computer, sitting on the librarian‟s desk, was not acceptable provision for a late 20th century library and promptly organized the supply of individual computers for all members of the library staff as well as the installation of PCs for Readers. The method that Linda introduced for the on-going systematic collection of publication details is still being used by Geography today and she successfully steered the library in its integration into Oxford University Library Services (later the Bodleian Libraries) in January 2004.

At BHCL Linda very quickly acclimatised to the very different culture and workplace orientation of our NHS clientele whilst making good use of her research and academic library background to support our university students and researchers. Her achievements are innumerable but have included things like the delivery of successful outreach services to researchers and NHS workers on several different sites, in-depth library support for the Research Excellence Framework, support for Open Access Publishing, support for remote help, and helping to develop and deliver regional training events, as well as work in support of national programmes such as our NHS Evidence work. I was sorry to learn of Linda‟s decision to retire as she has been a joy to work with over the last eight years. She will be very sorely missed by all of our team, but we wish her all best wishes for a long and relaxing retirement!

Donald M Mackay Head of Health Care Libraries The Bodleian Health Care Libraries (OXU:JR)

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Staff changes at Hampshire Healthcare Library Service Hampshire Healthcare Library Service (HHLS) has welcomed Liz Smith, part-time library assistant at SLA in Oxford (now part of HHLS following a recent Trust merger) ,and are sorry to say goodbye to Emma Hawksworth, who used to work at H01 in Southampton as a part-time library assistant ,and has recently been based at H05.

Pauline Blagden Library Service Manager Hampshire Healthcare Library Service (HHLS)

Thank you from Mark As my time as a graduate trainee is coming to an end I can only say that I have really enjoyed my time here, it has been a fantastic library to work in. A big thank you to all the health library staff across the South West! Unfortunately I didn‟t get to meet everyone whose name popped up in my inbox but I would have been stuck without your help! Thank you to Helen, Lucy and Tim who have been brilliant to work with and such a great help throughout the 12 months I‟ve been in Torbay. I‟ve gained vital workplace experience that will no doubt prove invaluable in the future. It‟s going to be tough to leave the English Riviera, it‟s been a great place to live and I wish next year‟s graduate trainee all the very best! Mark Cullen Torbay Hospital TOR

Farewell – and Hello: Staff changes at NDH. At the end of June we said goodbye to Gabi Engels-Hearn, our long-serving part-time library assistant. Gabi was an integral part of the library team for over a quarter of a century, but finally decided she should spend more time with her family, including her grandchildren. We marked her retirement with cake, inviting regular users and friends to drop into the library during her last afternoon. As a token of our thanks, we presented her with a piece of jewellery, a miniature rose and vouchers from both the local garden centre and a major national chainstore. Gabi would like to take this opportunity to say goodbye to all her library colleagues and to thank you all for your kind messages and contributions.

At the beginning of July, Talitha Black joined the team as our new part-time library assistant. Talli has a degree in English Literature and Creative Writing, and had previously worked as a relief assistant for Devon Library Services, and also in the retail sector. Welcome to you, Talli, we hope you enjoy your new job.

Darryn Allcorn (Directorate Line Manager), Alison, Alan Pedlar, with Gabi in the foreground

Gabi cutting her retirement cake

Alison Housley Library Manager North Devon District Hospital(NDH)

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Editorial Team

Helen Bingham, Library & eLearning Resources Manager, Health Education Thames Valley and Wessex: helen.bingham@wessex.hee.nhs.uk John Loy, Learning Resources Manager, Avon & Wiltshire Mental Health Partnership NHS Trust: John.Loy@awp.nhs.uk Lindy Jost, Senior Library Assistant, Buckinghamshire Healthcare NHS Trust (STM): lindy.jost@buckshealthcare.nhs.uk Pam Geldenhuys, Electronic Resources Co-ordinator, Exeter Health Library (EXE): p.r.geldenhuys@EXETER.AC.UK Trish McLean, Senior Library Assistant, Swindon Academy Library & Information Service (W01): Patricia.mclean@gwh.nhs.uk

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Farewell to Jill Library staff past and present plus colleagues from other libraries; clinicians from RBH and staff from South Central Ambulance Service (SCAS) gathered for a tea party to bid farewell to Jill Duncan our Clinical Librarian who has retired after working for the Trust for over 28 years!

Jill sent the following message to colleagues: I would like to say a huge thank you to everyone who contributed to saying goodbye to me on my retirement. I had so many emails from people who couldn‟t get to see me, people coming into the library to say goodbye and of course my send off organised by the library team, with colleagues from the RBH, South Central Libraries, UWL and SCAS. Thank you so much for the beautiful gifts, flowers and cards, I will treasure them all. I will also enjoy spending the vouchers, some of them on a special piece of glassware to remember you all by. It is lovely and very humbling to be on the receiving end of so many compliments - not least those of you who didn‟t believe I am old enough to retire! Thank you once again for making my leaving memorable and for making my time working with you so good. Jill Duncan Rowena Perry Library Services and E-Learning Manager Royal Berkshire NHS Foundation Trust (RBH)

Group photo - left to right - Lucy Gilham; Marie Hickman (previous library manager); Rowena Perry; Marion Shepherd; Jill Duncan; Beverley Hixon and Jemma Burchett-Vass (previous librarian).