august 2012

Texas WaTer UTiliTies

JOURNAL VOLUME 22 AUGUST 2012 NUMBER 8

March 4-7 TWUA Annual School David Moore Norma Clark, (432)528-1608 (512) 459-3124

Feb. 6-9 Far West Texas Regional School Norma Clark Tom Ezell, (432) 553-1196 Pecos County Civic Center (432) 528-1608 Ft. Stockton, Texas March 20-22 Panhandle Regional School Jessie Flores Ruben Arias (806)378-3019 Amarillo Civic Center (806)378-3019 Amarillo, Texas

April 24-27 Southeast Regional School Pat Bell Rob Starr, (409) 755-1559 Holiday Inn Centre (979)265-3619 Beaumont, Texas May 8-10 Central West Texas Regional School Shorty Radde Mickey Chaney (325) 548-2237 Abilene Civic Center (325) 378-2021 Abilene, Texas

May 14-18 North Central Texas Regional School Wayne Owen Selena Jackson (972)237-8377 Univ. of Texas Arlington (817)335-2491 Arlington, Texas June 4-7 Central Texas Regional School Mark Seffrood Damon Boniface, (254) 986-2949 Killeen Civic Center (254)634-7461 Killeen, Texas July 9-11 Southwest Texas Regional School Tony Salinas Lynn Short, (361)485-3381 Embassy Suites (512)393-8024 San Marcos, Texas August 13-15 Permian Basin Regional School Norma Clark Norma Clark, (432) 528-1608 MCM Grande Hotel (432)528-1608 Odessa, Texas August 27-30 East Texas Regional School Mike Norris Mike Norris (903)939-8278 Harvey Hall & R.T.D.C. (903)939-8278 Tyler, Texas Nov. 5-8 West Texas Regional School Paul Nolen Russ Ropes (806)775-3237 Lubbock Civic Center (806)775-2747 Lubbock, Texas

DATE EVENT PRIMARY CONTACT EXHIBITS CONTACT

2012 TWUA REGIONAL SCHOOL SCHEDULE

Please contact the person listed below or T.W.U.A. Central Office at (888) 367-8982 Fax: (512) 459-7124or write to T.W.U.A. 1106 Clayton Lane, Suite 112 West., Austin, Texas 78723-1093 for additional

information, visit www.twua.org. Thank you for your support!

























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TEXAS WATER UTILITIES JOURNAL TEXAS WATER UTILITIES JOURNAL (ISSN 1051-709X) is published monthly by the Texas Water Utilities Association, located at 1106 Clayton Lane, Suite 112 West, Austin, Texas 78723-1093, for engineers, operators, managers, laboratory technicians, customer service personnel, and other professionals employed in, or interested in, the water and/or wastewater industry. Five dollars of each annual membership dues payment to the Texas Water Utilities Association pays for a subscription. Non-Member subscription price: USA $50 per year; $4.20 per single copy; $60 per year outside USA. Periodicals Postage Paid at Austin, TX. The Texas Water Utilities Association is wholly independent, and is not affiliated with the American Water Works Association, the Water Environment Federation, or any other National organization. POSTMASTER: Send address changes to: TEXAS WATER UTILITIES JOURNAL, 1106 Clayton Lane, Suite 112 W., Austin, TX 78723-1093. TEXAS WATER UTILITIES JOURNAL is not responsible for facts and/or opinions expressed by contributors or in advertisements herein. Editorials and comments do not necessarily represent the official policy of the Texas Water Utilities Association. All inquiries should be directed to: Texas Water Utilities Association, 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093, phone 512/459-3124. Any material accepted for publication is subject to revision and editing at the discretion of the publisher. All advertising in the TEXAS WATER UTILITIES JOURNAL is subject to approval of the publisher. Learn more about T.W.U.A. at our Web site: www.twua.org

ARTICLES S TRAINING LISTINGS S EMPLOYMENT

Articles:

President's Perspective..................................................................6 by, Norma Clark, TWUA President

TWUA Executive Director News: ....................................................8 by, Russell Hamilton, ED

PES News: Restaurant Owners Protect Your Septic Systems........................10 by, Alphonse Newton, City of Fort Worth

Customer Service News: Essential Service..........................................................................12 by,David Mount, Customer Service Coach

Safety News: The Incidents Command System.................................................16 by,Howard Hart, Safety Officer, City of Bryan

Central Office News: Should You Use Social Media in the Office..................................18 by,Kyle Lacy, Media Source Writer

In The News: Improve your Time Management Skills.......................................20 by,Tim Bridge

TWDB News: Texas Aquifer Tests .....................................................................24 by, Texas Water Development Board

Advertisers:

Classified Ads.....................................................................................30 Ana-Lab.............................................................................................11 ChemEquip Services, L.L.C.................................................................. 22 Chlor-Serv, Inc...................................................................................24 Hartwell Environmental Corporation.......................................................2 Layne-Texas ........................................................................................7 Magna Flow ....................................................................................... .3 Moody Bros., Inc.............................................................................. .21 Professional Cards.............................................................................. 26 Samco Leak Detection........................................................................11 Scoop Sludge Hog..............................................................................26 Smith Pump Company, Inc........................................ Inside Back Cover USABlueBook........................................ ..............................Back Cover

Training: TWUA East Texas Regional School Registration Information .............................19 TWUA Permian Basin Texas Regional School Registration Information ................ 5 TWUA Training Schedule.................................................................................14 TEEX Training Schedule...................................................................................27

Inside

August 2012 Front Cover: City of Georgetown

4 TEXAS WATER UTILITIES JOURNAL www.twua.org August 2012

14

16

18

TEXAS WATER UTILITIES ASSOCIATON PERMIAN BASIN REGIONAL SCHOOL

AUGUST 14-16, 2012 – MCM GRANDE HOTEL, 6201 E. BUSINESS I-20, ODESSA, TEXAS

ACADEMIC OFFERINGS WATER WASTEWATER WATER/WASTEWATER Basic Water Basic Wastewater Water Utilities Safety Groundwater Production Wastewater Treatment Water Utilities Management Water Distribution Wastewater Collection Special Topics Surface Water Production II Wastewater Laboratory

REGISTRATION FEES

TEXAS WATER UTILITIES ASSOCIATION MEMBERS Pre-Registration (Until 8/3/12) Pre-Registration by Credit Card On-Site Registration $230.00 $235.00 $250.00

NON-MEMBERS OF TEXAS WATER UTILITIES ASSOCIATION Pre-Registration (Until 8/3/12) Pre-Registration by Credit Card On-Site Registration $290.00 $295.00 $310.00

Registration includes lunch on August 14 & 15. Pre-registration packet pickup and onsite registration begins at 7:15 a.m. on Tuesday, Aug. 14. General Session begins at 7:45 am on Tuesday, and all students are required to attend. NO CREDIT CARDS WILL BE ACCEPTED FOR ON-SITE REGISTRATION.

HOTEL

The MCM Grande is offering a special room rate of $74.99/outside or $79.99/inside. To obtain the special rate, please contact the hotel at (432) 362-2311 and specify the Permian Basin Water School. Reservation cut off date is 7/25/12. THE SCHOOL ONLY HAS 125 ROOMS BLOCKED AND HOTEL ROOMS ARE IN VERY SHORT SUPPLY IN ODESSA/MIDLAND. MAKE YOUR HOTEL RESERVATIONS EARLY!!!

GOLF TOURNAMENT

A golf tournament will be held at 1:00 p.m. on Monday, August 13th at Hogan Park in Midland. Cost of the tournament is $65/person and includes green fee, cart, and prizes.

REGISTRATION FORM - PLEASE PRINT CLEARLY OR TYPE

Name ___________________________________________ Social Security or License # ______________________ Representing ______________________________________________ Phone _______________________________ Address ____________________________________________ City ___________________ State ___ Zip __________ Email Address _______________________________________________________ Course Selection ________________________________________ TWUA Member ____Yes ____No TWUA District/Chapter ____________________________________________ Bill my (Visa) (Mastercard) # _______________________________________________ Exp. Date _________________ Security code__________ Cardholder’s name _____________________________ Card Zip Code _________________ Payment MUST accompany registration. No purchase orders accepted. No refunds will be made; however, substitutions are allowed. Credit Card registrations may be made online at www.twua.org, mailed or faxed to: (432) 332-1965. Make checks payable to Permian Basin Regional School. Mail to: P.O. Box 12604, Odessa, TX 79768. If you have questions, please contact Norma Clark at (432) 528-1608.

August 2012 TEXAS WATER UTILITIES JOURNAL www.twua.org


TWUA PRESIDENT: Meet, Ben Jordan, City of Odessa Norma Clark, President

I can’t believe how fast time is going by. I have already attended six of the ten regional schools, including the Central Texas Regional School (June 4-7 in Killeen), and the Southwest Texas Regional School (July 9-11 in San Marcos). Again, thanks to all of the officers and volunteers who made these training events successful. I would also like to thank the exhibitors for their support of the schools.

The 26th Annual Regional Conference was held in June in Austin. Officers from most of the regions were in attendance. We were provided updates of rules/regulations pertaining to training and also had an opportunity to exchange information and brainstorm concerning challenges which occur in holding a regional school.

If you are a TWUA member who is not currently involved in your district or region, I encourage you to become involved. District meetings and regional schools are possible because of volunteers who are willing to donate their time for these functions. I know that life is busy with work, family and other obligations however, I think you would find TWUA to be a rewarding experience.

During the years I was employed with the City of Odessa, I had the privilege of working with many great people, one of whom was Ben Jordan. Ben “came up through the ranks” and was recently promoted to the position of Assistant Director of Utilities. I want to congratulate Ben and introduce him to you.

Why did you choose this industry as your profession?

I came to the City of Odessa after being laid off from my previous job. I came looking for work, but I found a career working in the water and wastewater industry. This has been enjoyable and beneficial for my family and me.

What about this industry do you find the most challenging?

In the beginning, it was learning all the different equipment and processes associated with water and wastewater. Now it’s all the new rules and regulations that affect the industry.

What contributions do you feel that you have made to this industry (professional or personal)?

Teamwork is the main thing I have contributed to my job. It’s not one person’s effort that gets the work completed; it’s everyone’s effort that gets the job done. We are a team providing a service, and a team will accomplish more than one individual will anytime.

How many years have you been in this industry?

24 good years with great people.

What challenges do you see facing this industry?

Retaining people. It’s getting harder to keep people in the industry. It’s a different generation of workers there are more attractive opportunities in the private sector, so long term service for a decent retirement is not the main priority.

What do you want to be remembered for from your involvement in this industry?

That I was a hard worker who did whatever the job required. S


NEW TWUA RENEWAL CARDS: This is your new renewal membership card. Please take a minute when you receive this card and go on-line to renew your membership with TWUA. You still have the option to send your payment to Central Office, a membership form can be downloaded from our website at: www.twua.org. Ms. Henrietta Adee, our Membership Coordinator is available to assist you with any questions you may have about your membership and the new payment process. Contact her directly at (512)279-8129.

EXECUTIVE DIRECTOR NEWS: Russell Hamilton, TWUA ED

Hope this finds all of you well. Parts of the state seem to be receiving rainfall and for that we offer our sincere thanks. Other parts may have received some rain but lakes and reservoir levels have not changed. I would encourage you to keep rainfall in your thoughts and prayers. Drought conditions may have improved for some areas of the state but please Lord, continue to bless those areas of our state and this nation in need with abundant rainfall for we truly know that water is life and without it, all the riches of the world are insignificant.

For those who are looking for training opportunities the TCEQ Public Drinking Water Conference will be held in Austin August 7th & 8th at the Double Tree Hotel (Hwy 290 & IH35). This is a free conference however, space is limited, so hopefully you have registered or you are on the waiting list. For more information visit TCEQ website.

PERMIAN BASIN REGIONAL SCHOOL: August 13th – 16th is the Permian Basin Regional School in Odessa. Just a FYI; because of the oil boom in the Odessa area, hotel rooms are almost impossible to find. The regional school has a limited block of rooms and once they are gone, I am told you will not find a room in the Midland / Odessa area or if you do it will be a premium price. The school is definitely taking place and those in the West Texas Area are encouraged to take advantage of this training opportunity. If you have questions, give Norma Clark a call @ 432-528-1608.

EAST TEXAS REGIONAL SCHOOL: August 27th – 30th is the East Texas Regional School in Tyler. The East Texas School is another good training opportunity. Check the Journal or TWUA website for registration information and if you have any questions, contact Mike Norris @ 903-939-8278.

COURSES INCREASING: For those who are still working on budget or those who have influence on your training line items, TWUA will be increasing our cost for training classes. The base rate for members who pre-register will be $200.00 for any of the 20 hour courses.

The 24 hour classes will also increase by the same percentage. This $200.00 amount will also apply to all the regional training events. Regions are able to charge additional because expenses are not the same across the state; but the base amount for 20 hour courses after any discounts for early registration will be $200.00.

TWUA has noticed an increase in costs for manuals, instructors, mileage, hotels, meals, and these expenses have a direct influence on training costs. It is our intent to provide the most cost effective training that we can and we strive to keep our costs competitive.

ON-LINE TRAINING UPDATE: Still no definitive date for the release of the Online Training project. This is a priority item for us and we want to be able to provide an alternative as bad as you want to see what this training will look like and how it will work. We are thankful for your patience and we will continue to work to overcome the obstacles that keep this project from becoming a reality.

The story goes something like this – there was a group of Americans who went to a very poor country to set up a manufacturing business; primarily because of “cheap and abundant labor”. The group hired a young local man who could speak broken English to cook, clean, and do the daily chores in and around the house.

Every morning this young man was at the employer’s house long before the Americans were awake; ironing clothes, making coffee and preparing breakfast. All day long he worked hard taking care of all the tasks around the place. Jobs were scarce and this young man wanted to go above and beyond expectation; so that he might keep this job and provide for his family.

For amusement, several in the group took advantage of the young man’s good nature by playing “jokes” and “pranks” on him. They placed Vaseline on the stove knobs and door knobs, they placed buckets filled with water over the door, and they even nailed his shoes to the floor when he was busy attending to other needs.

Day after day the young man took their “pranks” and never complained. The treatment bothered the young man but he never showed signs of anger, self-pity, no temper tantrums, and no outward signs that the treatment was affecting him. He continued to smile and go about his job duties and provide outstanding work; but he really wished the childish behavior would stop.

Finally after weeks of torment the others in the group felt the young man had been tortured enough. They had a meeting with those responsible for the behavior and it was decided the treatment would stop and the young man would be respected for the services and work he performed.


Proud Supporter of the:

EXECUTIVE DIRECTOR NEWS: Russell Hamilton, TWUA ED

The next day, the Americans sat the young man down and said, look we do not think the pranks are funny, and we are sorry. We are sorry if we have offended or insulted you. You have our assurance the pranks will stop immediately. No one in this house will mistreat or take advantage of you again. Should something happen, we want you to make everyone aware; so we can deal with it.

For the young man, this news seemed too good to be true.

Young Man: No more sticky mess on stove or door knobs?

Group: No – no more.

Young Man: No more water over door?

Group: No – no more water.

Young Man: No more nailed shoes to floor?

Group: No – no more pranks.

Okay the young man smiled. For me; no more pee in coffee or spit in food. S

Remember – We do not need all the operators in Texas to be a member of TWUA – JUST YOU ! ! ! !


TWUA was proud to sponsored Mr. Adam Oliphant, a student of Texas State University in the People Prosperity and the Planet, P3 Competition. This competition is directed to empower undergraduate students to design new and innovative green products which have potential commercial applications. The P3 Competition is sponsored by EPA and a number of civil engineering associations. Forty-nine national universities competed and Texas State University was the only university in Texas that received funding.

PES NEWS: Restaurant Owners Protect Your Septic Systems By, Alphonse Newton, REM City of Fort Worth

RESTAURANT OWNERS 12 SIMPLE WAYS TO PROTECT YOUR SEPTIC SYSTEM

In some instances restaurants have no choice except to treat their own wastewater prior to discharging it into a septic system. Since restaurant kitchen wastewater usually contains high levels of food waste and grease.

If grease or food solids reach your leaching field they can permanently damage the field so that it no longer functions to dispose of wastewater. This leads to costly leaching field repairs. You can help protect your leach field by following these simple procedures.

Changing kitchen practices is a low cost but very effective way of protecting your septic system from the effects of grease:

1. Train dish washing personnel to thoroughly scrape plates and cookware to remove all food waste, especially cooking oils and creamy sauces and gravies which are high in grease, before rinsing dishes. Thorough scraping of dishes will prevent the majority of grease in your waste stream from entering your septic system.

2. Consider installing a grease recovery device (grease skimmer). These devices, installed in the kitchen, are designed to trap and remove floating grease from wastewater before it leaves the building. Wastewater enters the trap where grease rises and is continually skimmed off the water surface. The grease then flows to a collection chamber for recovery. Grease r ecove ry dev i ces can remove a large percentage of grease in wastewater.

3. Practice water c o n s e r v a t i o n . Restaurant kitchens produce surge water flows during mealtime dish washing periods. Surge water loads push wastewater through the grease trap too rapidly for grease to separate. Water conservation helps prevent surge loading.

4. Low temperature (sanitizing rinse) dishwashers may assist oil and grease to separate out in the grease trap. High water temperatures cause grease to become emulsified.

Emulsified grease does not separate out in a grease trap and may be carried over into your leaching field.

Check with your dishwasher manufacturer to see if your machine can be used as a low temperature sanitizing rinse dishwasher. In some instances sensitizers may be the answer to high temperatures.

5. Look for special dish washing and general cleaning detergents that promote rapid oil/water separation. These detergents are formulated to release oil quickly so that it can rise to the water surface instead of remaining emulsified.

6. Use proper concentrations of solvents, cleaners and disinfectants. Solvents and cleaners can cause grease to become emulsified and be carried past the grease trap to the leach field. Excess use of disinfectants reduces bacterial action in the septic system which in turn reduces treatment of wastewater.

7. Use shortening in place of liquid vegetable oil. Shortenings solidify at room temperature while liquid oils do not. Shortening oils will separate out more rapidly and thoroughly in a grease trap while liquid vegetable oils are more likely to be carried over into the leach field.

Make sure your septic system and grease trap are serviced regularly:

8. Pump grease trap quarterly (unless local regulations require more frequent pumping) . Leav ing grease in the grease trap too long causes it to harden which makes it very difficult to pump out.

9. Leave most of the liquid in the grease trap when it is pumped. Only the layer of grease which accumulates on the water surface should be removed when the trap is pumped. Leave

the underlying liquid to act as a reservoir of water so that new grease entering the trap can cool rapidly and solidify.

10. Pump septic tank frequently to prevent buildup and carryover of solids. Because restaurant wastewater contains high levels of solid food waste sludge may accumulate rapidly.


If too much sludge accumulates solids can be carried over into the leach field and damage it.

If you are upgrading your septic system:

11. Consider installing a larger in-ground grease trap, or a series of grease traps.

A standard grease trap has a 1000 gallon capacity. This volume is intended to provide wastewater with a long enough residence time so that it can cool and grease can separate and solidify.

If the grease trap receives high surge volumes of water and/or high temperature water there may not be enough time for wastewater to cool and grease to separate. A larger grease trap, or a number of smaller grease traps in series, will compensate for this problem by providing a longer residence time. The

longer the detention time of the wastewater, the better the grease removal efficiency.

12. If you are replacing your leaching system, consider installing leaching trenches instead of a leaching bed design. Leaching trenches provide more oxygen to the wastewater entering the leaching field. This promotes bacterial growth which breaks down the wastewater and helps to prevent clogging of the leaching field. S

You can contact me at: [email protected].


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CUSTOMER SERVICE NEWS: Essential Service- Hold the Phone By, David Mount, Customer Service Coach

Telephone Service Skills: The telephone is an incredible tool for both your business and your customer. It saves time and frustration when trying to find what we need and how to obtain it. It is also the first point of contact for many of your customers.

How well you train the people who answer your telephone is a critical factor in creating the reputation you desire in your market. From start to finish, the way you handle customers over the phone is just as important as placing customers on Hold.

I called a business not too long ago and was quickly impressed that I was asked to hold instead of hearing the standard hold request... “XYZ Company, hold please”. So when I heard... “The Awesome Company, can you hold please?” I was initially impressed... For about 3 seconds. As I answered, “Sure I can hold” I realized that I was already on hold.

Why do companies do this? Why ask a question and not wait for an answer? Asking your customers if they are able to hold is polite and gives them a chance to make a choice about their time. If they can’t hold you simple ask for their number and call them at the next available moment. This means as quick as you can. Remember people generally want to finish the task for which they called your company for. If they don’t get a timely response they will move on and call someone else.

To improve your relationships with your customers use the hold option only when necessary. A few months ago someone that I was training asked me... “What if the caller says no, I can’t hold?” I simply asked him what he thought was best. He said... I guess I would just go ahead and help them and put off whatever is in front of me until later. On the surface this makes sense, but if we look a little deeper this response is problematic. My first thought here is this, if you can help the customer why put them on hold in the first place? Is it a bad habit? Do you want to put off helping customers as long as you can? Placing a customer on hold should be a last result when you are busy or if you have another customer in front of you. Also, what do you think customers observing think will happen when they are in your business? Will they think; “Oh, now I see what happens when I call and get placed on hold.”

Here is the Service Essential technique when placing a caller on hold:

• Always ask

• Wait for a response

• Give a visual when possible - I’ll have to find that information in another office

• Thank the caller for holding when you return

• When transferring a caller to someone else:

o Tell the person you are transferring the call to who is calling and what they are calling about.

o If you are taking a transferred call acknowledge that you got the information by repeating their name and what they are calling about.

o Don’t wait too long, you may return to a dial tone

Most people don’t like being placed on hold, but you’ll find a little communication and appreciation goes a long way. Treat your callers like you’ve been anticipating their call. People who call your business should feel like welcomed guests, not annoying interruptions.

We all get busy and these days it seems we are expected to more with less. Your customers are the key to your market growth. Be distinctively different and your customers will stay with you and tell others about your service. Word of mouth is a powerful tool. S


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To register for any TWUA classes – simply complete the registration form and fax to (512)459-7124 or contact TWUA @ 888-367-8982 for additional details. *NOTICE: Due To Recent Increases For Training Materials - Class Costs Have Increased. ***Pre-Registration Is Defined To Mean 14 Days Prior To Any Scheduled Event. All registrations received after the pre-registration cutoff date must pay on-site registration fee. We strongly encourage everyone to please pre-register by fax, e-mail, or calling on site registrations are welcome but not preferred.

TWUA TRAINING SCHEDULE

Date Location Course Address Hours Credit

Dec 11-13 Waco Basic Water 200 Colcord 20 W

Aug 21-23 Kyle GW Prod 520 E RR150 20 WSept 18-20 Victoria GW Prod 2902 Bluff 20 WAug 14-16 Waco Distribution 200 Colcord 20 WAug 21-23 Victoria Distribution 2902 Bluff 20 W

Aug 6-8 Gatesville Basic Wastewater 110 N 8th 20

Sep 4-6 Waco WW Collection 200 Colcord 20 WWOct 16-18 Victoria WW Collection 2902 Bluff 20 WWNov 13-15 Corpus WW Collection 2726 Holly 20 WW

Sep 4-6 Gatesville WW Lab 110 N 8th 20 WW

Oct 1-3 Corpus Act Sludge 2726 Holly 20 WW

Aug 6-8 Corpus Pump and Pumping 2726 Holly 24 W/WWAug 7-9 Memphis Pump and Pumping 303 S 8th 24 W/WW

Nov 13-15 Victoria Pump and Pumping 2902 Bluff 24 W/WW

Sep 11-13 Carrollton Safety 4750 Josey Lane 20 W/WWOct 9-11 Waco Safety 200 Colcord 20 W/WW

Oct 16-18 Gatesville Chlorinator Maint 110 N 8th 20 W/WWSept 17-21 Beaumont IDE (Instructor II) 40 No operator hours


TWUA TRAINING SCHEDULE20 HOUR CLASSES : (PRE-REGISTRATION) $200 MEMBER $250 NON-MEMBER (ON-SITE ) $250 MEMBER $300 NON-MEMBER

24 HOUR CLASSES: (PRE-REGISTRATION) $260 MEMBER $310 NON-MEMBER (ON-SITE) $310 MEMBER $360 NON-MEMBER You can registrar on-line at http://www.twua.org/training.php for

your next training class.

TWUA COURSE REGISTRATION FORM (Note: Please Print Legibly)

Name:_______________________________ E-Mail Address:_____________________________________

Course Name: ___________________________________ Date:__________________________________

Location:___________________________________________ Fee: ________________________________

Home Address:_________________________________ City:_____________State:_____ Zip:___________

Day Time Phone #:______________________ SS# or W/WW License number#:______________________

Company Name: _________________________________TWUA Member/Non-Member_________________

Visa/MC Acct. #: __________________________________________Expire Date: _____________________

Cardholder: __________________________________________________________________________

For credit cards please fax this form to 512/459-7124 Checks or money orders mail completed registration form along with payment to: Texas Water Utilities Association · 1106 Clayton Lane, Suite 112 West · Austin, TX 78723-1093, Phone: 512/459-3124 or 888/367-8982, FAX: 512/459-7124, Register on-line at www.twua.org To obtain TCEQ License Number: http://www.tceq.state.tx.us/nav/data/licensed_data.html

OCCUPATIONAL LICENSING CUSTOMERS: Beginning March 1, 2011, the Texas Commission on Environmental Quality (TCEQ) will accept a credit card or electronic check transfer for payments for all new occupational license and registration applications. As a result, any person applying for a new Occupational License or registration will be able to pay their application fee online using the TCEQ’s ePay system. Note: All online renewals will continue to be processed through Texas.gov. The ePay system allows companies, cities, municipalities, and organizations to pay up to 20 employees at one time using this system. At the time of the exam a printed receipt will be required. The receipt is considered to be a copy of the email verifying your payment or a copy of the web page showing the Trace Number and Voucher Number(s). For additional information and instructions on how to use the ePay system, please visit http://www.tceq.texas.gov/licensing/exams/registration. If you have questions please contact the Occupational Licensing Section at 512-239-6133 or email us at [email protected]. Allan Vargas, Manager Occupational

(24 hours) *(24 Students Max)Pre-registration $260 Member, $310 Non-Member On-site Registration $310 Member, $360 Non-Member 8 hr Mod I: TCEQ Training credit for: 8 hrs BPAT, CSI, LI, W/WW & WTS Licenses8 hr Mod II: TCEQ Training credit for: 8 hrs BPAT, CSI, LI, W/WW & WTS Licenses 8 hr BPAT PRACTICAL SKILLS REFRESHER: TCEQ Training credit for: 8 hrs BPAT ONLY License


SAFETY NEWS: The Incident Command System By, Howard W. Hart Jr., Safety Officer, City of Bryan


Water or wastewater utility operators are used to being called upon at all hours of the day and night. Stoppages and blown water mains always seem to pick the most inconvenient times to happen. We find ourselves responding in much the same way to tornadoes, flooding, hurricanes or forest fires. Our reputation for being excellent responders makes us a logical choice to help out in an emergency. That is not a bad thing but we have to realize that if we want to keep our good reputation as responders we need to learn what emergency responders know, the Incident Command System.

What is the Incident Command System (ICS)?

The ICS was developed in the 1970’s in response to major wildfires in California that crossed jurisdictional boundaries. Fire departments trying to work with each other had trouble developing approaches that kept considering the big picture. Everybody had their own ideas on how to contain the fire. Different departments had their own jargon for fire extinguishing equipment or techniques. Some departments had a strong leader that could manage 10-12 people easily while others had loosely knit structures and command staffing.

ICS was designed to respond to organizational problems that arose from pulling a bunch of strangers together for a common cause. That system has been refined and honed over the years so that it is now the backbone of a much larger system called the National Incident Management System (NIMS). While a small incident might still be handled by a single responder, if a situation expands rapidly and turns out larger than first appeared then NIMS is used to safely manage the response.

How does ICS work?

ICS is designed to ensure the safety of responders, the achievement of objectives and the efficient use of available resources.

The first person on the scene is the Incident Commander. Usually that is a firefighter or a police officer. If they can’t handle the incident by themselves then they start calling for assistance. An Operations Section Chief might come in next and supervise a crew to get a task accomplished. If it looks like additional supplies or equipment is necessary or if people need to be fed, a logistics chief might be added. The Incident Commander may also have a Planning Chief and a Finance Chief. Each of these four chiefs could have groups of professionals working under them. The Incident Commander, the chiefs, a safety officer, a public information

officer and a Liaison officer make up the command staff. The command staff is intentionally kept small so that the Incident Commander does not get overloaded with people trying to talk to him. This is called a manageable “Span of Control.” Studies have found that the most efficient organizations limit the span of control to five to seven people.

When you need a lot of people to respond to an incident, the Incident Command System is in place and it can be sized and re-sized to easily respond to changing conditions. The system can even be used to manage planned events like parades and sporting events. Learning the system is actually much easier if you practice using planned events first. That way you can see how to make it work when people’s lives or property aren’t in danger.

Can you be the Incident Commander?

As a water or wastewater utility operator, your initial impression may be to “let the emergency responders worry about it.” However, if you are the first person on the scene of a potential emergency situation, you are the Incident Commander until you release that responsibility to a trained response professional.

To do this you need to be familiar with the Incident Command System and how it operates at your facility. Furthermore, should the incident become serious enough to get a disaster declaration, the Federal Emergency Management Agency (FEMA) will not reimburse your organization for any expenses unless the Incident Command System is used. While there are still plenty of other criteria that have to be met for FEMA funds to flow, use of the ICS is the first hurdle that needs to be cleared.

What is the next step?

All water and wastewater professionals should be trained in ICS. There are two beginning level courses, IS-100 and IS-700. Completion of these two courses will satisfy the FEMA requirements. It is important that everyone take the courses regardless of where you are in your organization. The IS-100.b is the latest version of the course and introduces the Incident Command System. There is another version of that course called IS-100.PWb which uses public works examples while presenting the materials. Water and wastewater utility operators may relate better to this course. The IS-700 course explains how ICS fits into the bigger picture


called NIMS. Almost all of the FEMA courses are available free online.

To find these courses simply type one of the course numbers into the internet search engine of your choice. This will link you to the web page for FEMA’s Emergency Management Institute (EMI). If you end up somewhere that wants money, try some other link. All of the EMI courses are free. Register for the course that you want, get a cup of coffee and start clicking through the slides. There will be a test at the end. Once you’ve passed, you will get a link to click so you can print out your certificate. Take a copy of your certificate to your boss or the Human Resources department for your personnel file and always keep a copy for your records.

Conclusion

Completing the IS-100 and IS-700 courses is important. Not only for assuring your facility is reimbursed in the event of a disaster declaration, but to make sure that everyone speaks the same language and that we all understand and can operate within the Incident Command System. Poor communication often leads to disaster itself and in the middle of the night when we are

called out for a stoppage or broken water main, we need all the help we can get to communicate effectively and get the job done safely. S

Bibliography

Emergency Management Institute. (2011, June 6). Retrieved July 6, 2012, from IS 700: http://training.fema.gov/EMIWeb/IS/is700a.asp

Emergency Management Institute. (2011, June 6). Retrieved July 6, 2012, from IS 100PWb: http://training.fema.gov/EMIWeb/IS/is100PWb.asp

Emergency Management Institute. (2011, June 6). Retrieved July 6, 2012, from IS-100b: http://training.fema.gov/emiweb/is/is100b.asp

Emergency Management Institute. (2011, June 6). Retrieved July 6, 2012, from http://training.fema.gov/emi/

(Add Howard’s ICS Org Chart to the article, see attached

Publisher file.)

Incident Commander

Public Information Officer

Safety Officer

Liaison Officer

Finance/Admin Section Logistics Section Planning Section Operations Section

Other Branches

Air Branch

Demobili-zation Unit

Support Branch

Service Branch

Compen-sation Claims

Unit

Time Unit

Resources Unit

Documen-tation Unit Food Unit Supply

Unit Cost Unit

Procure-ment Unit

Divisions Groups Situation Unit

Medical Unit

Facilities Unit

Ground Support

Unit

Communi-cations

Unit

Strike team

Task Force

Single Resource

The Incident Command System

Social media has become one of the most popular platforms for business as well as for socializing. If you are part of the management team of your company, employees and supervisors have probably approached you about whether or not social media can be used on workplace computers.

While you obviously want to have a happy workforce, the idea of letting your employees access their social media profiles in their comfortable chairs in the office may be a scary thought.

If you currently do not have a social media policy in force, it is time to read some of the arguments for and against allowing access to all of the most popular sites:

The Arguments for Allowing Social Media in the Workplace:

Your Employees Need Little Breaks to Stay Productive:

You know how it feels to need a mental break from your project. Sometimes, checking their Facebook pages for a few minutes is all your employees need to boost their morale. In fact, some studies conducted by university students show that employees are 10% percent more productive when they are allowed to use social media throughout the day.

Giving Employees the Opportunity to Get Answers Quickly:

You would be surprised just how effective it can be for your employee to ask a question on a social network to get an answer. Social networking might just help solve problems to work-related problems.

Let Your Employees Become More Familiar with the Platforms:

If you are not using social media for your business, you should encourage your employees to learn more about

the platforms so that they can help you create a business profile. If these employees can brush up on their skills, they can help you with a new social media marketing strategy.

The Arguments against Social Media Use:

Losing Productivity:

While some individuals are more productive when they take mental breaks, when employees are abusing the privilege, you might have to worry about losing productivity in the office. This is why you seriously need to monitor social media use.

Privacy Concerns:

You never want your confidential information to be shared online through a network. You have to consider that there is a chance that a hacker could infiltrate a network if you do not have the best security system up and running. Uploading and downloading videos on the platforms may be difficult as well, leading to a need for more IT support.

Inappropriate Behavior Online:

You have heard of bullies in school using social media to discriminate against studies. There are also bullies in the workplace that can do the same. Unfortunately, not all adults are mature and caring individuals.

You must choose policies that you are most comfortable with. If you believe the pros outweigh the cons, you are going to need to write up a policy that limits use. If you feel like the cons outweigh the pros, you will need to restrict access to the sites so that you are not required to “babysit.”

Make sure you consider all of the aspects and listen to your employees as well as your supervisors. S

CENTRAL OFFICE NEWS: Should You Use Social Media in the Office By, Kyle Lacy, Media Source Writer



Texas Water Utilities Association 57th Annual East Texas Regional School

August 27, (24hr Classes all others start on the 28th) thru 30, 2012

Harvey Convention Center, 2000 W. Front St., Tyler, Texas

COURSE OFFERINGS WATER WASTEWATER WATER & WASTEWATER

Basic Water Basic Wastewater Utilities Safety * Surface Water Production I (24hr) Wastewater Treatment Utilities Management

Surface Water Production II Wastewater Collection Utilities Calculations Ground Water Production

* Pumps & Pumping (24hr)

Water Distribution Customer Service Relations (No TCEQ Credit) Water Lab

* Pre-Registration Required – Surface Water Production I and Pumps & Pumping classes are 24hrs. These classes start at 1:00 p.m. on Monday August 27nd at Harvey Convention Center

All other classes start with the General Assembly in Harvey Hall at 9:00 a.m. Tuesday, August 28th, 2012. The General Assembly is part of each course and attendance is mandatory

Final class room locations for 20 hour courses will be announced at the General Assembly Exams for Class “B, C, D” and Class “I, II, & III” certifications will be given the afternoon of August 30th.

“A” exams 8:30am 8/29/12, Call TCEQ to schedule Class “A” exam. Water 512-239-6133 or Wastewater 512-239-0176 Separate checks for examinations may be made payable to TCEQ. No cash will be accepted.

REGISTRATION FEES Pre-Registration Through 8/17/2012 * On-Site Registration

TWUA Members Only $175.00 $200.00 Non-Members $215.00 $240.00

* On-Site Registration for 20 hr. courses will be conducted at Harvey Convention Center from 7:00 – 8:45 a.m. August 28th Pre-Registration check-in and packets will be available at Harvey Convention Center from 7:00 – 8:45 a.m. August 28th Registration fees include lunch on August 28th and 29th. Extra lunch tickets may be purchased for $12

ACCOMMODATIONS Holiday Inn – 5701 S. Broadway, Tyler, TX 75703 903-561-5800

$84.00 for King / Double Rooms Specify East Texas Regional Water School

REGISTRATION FORM (ONLINE WITH CREDIT CARD) PRE-REGISTRATION DEADLINE IS AUGUST 17, 2012

PLEASE USE ONE FORM PER PERSON – COPY AS REQUIRED, PRINT CLEARLY

To Register at the door - have form completed with a check, cash, or money order payable to ETRS, No credit cards

PRE-REGISTRATION DEADLINE IS AUGUST 17, 2012 For Pre-Registration mail completed form with credit card info, check or money order payable to

TWUA, 1106 Clayton Lane, Suite 112 West, Austin TX 78723-1093 www.twua.org Credit card payments may be mailed or faxed (512-459-7124) to TWUA

Name: SS# or License # :

Course Selection: E-mail:

Representing: Day Phone: Fax:

Address: City: State: Zip:

TWUA District/Chapter:

Credit Card: Master Card or Visa (circle one) If you have any questions contact: TWUA @ (888)367-8982 or

Mike Norris @ (903)939-8278 [email protected]

Card Number: Expires On: /

Signature:

Time management is a skill that many of us seem to learn through necessity. The problem with learning a skill through necessity is that, more often than not, bad habits creep in and, although the skill may be useful in general, we do not use it to its full potential. Taking the time to read up on improving your time management skills can lead to great rewards. Some examples are:

• The elimination of procrastination and avoidance-of-tasks

• Easier, quicker, evaluation of your work and abilities

• Less worrying about deadlines

• More productivity

• More relaxation time, and,

• The obvious one) An overall increase in time

Time management is a skill that takes time to development and perfect. It also is a skill that is different for everyone. Your best bet is to try a variety of different approaches until something clicks in your brain and sticks in your routine. Here are a handful of tips to consider:

1. Make Lists: Write as much down as you can. If you don’t carry a planner or notebook already, start. Personally, I’ve always preferred a small, simple, white-lined notebook because you aren’t restricted by the various boxes and lines of the average planner. A simple To Do List is often a huge help to anyone, but I can attest gleefully to the 3 Lists of 3 Method more than any other. You’re goal is to avoid a list that reaches outrageous length and is overwhelming to even look at.

2. Make Use of Down Time: Using walking, driving, showering, or otherwise “dead” times to plan. Think about what your goals are for that day or the next. Which goals are most important? Prioritization is the key.

3. Reward Yourself: Whenever you accomplish something, especially the important things, make sure to take the time to reward yourself. A Clockwork Orange author Anthony Burgess’ used the “Martini Method” to get things done. Burgess set a goal of 1,000 words per day. When he finished his word count, he’d relax with a martini and take the day off. Maybe a martini isn’t the ideal reward for some of us, but the method

stands useful.

4. Concentrate on One Thing: The human mind works more efficiently when it is focused. As we’ve seen before multitasking is actually a disadvantage to productivity. Focus on one thing and get it done. Take care not to bleed tasks into each other. At times, multitasking may seem like a more efficient route, but it is probably not.

5. Avoid Procrastination at All Costs: When trying to be more

productive and trying to save time, procrastination should be avoided like nothing else. It is the ultimate productivity-killer.

6. Set Personal Deadlines: Nobody likes deadlines. They cause stress, aggravation, worry, and, more stress. A guaranteed way to alleviate some of this stress is to set your own earlier deadlines. Be realistic but demanding of yourself. Challenge yourself and, referring to tip 3, reward yourself for a meeting a difficult challenge. Not only will this save you time and make you more productive in the long run, but you will also have a buffer time with little to no penalties compared to those received for missing a real deadline. Of course,

IN THE NEWS: 11 Solid Ways to Improve Your Time Management Skills By, Tim Bridge


this tip has potential for abuse, so be sure to make your own penalties for missing your personal deadlines.

7. Delegate Responsibilities: It is not uncommon for people to take on more than they can handle. The overestimation of one’s abilities, though not necessarily a bad thing, can often result in stress and more work for an individual. To avoid this unnecessary stress, do not feel bad about delegating tasks.

8. Set up a Long Term Planner: In the everyday drab of life, we can often lose sight of our goals. Setting up a long term planner will help you envision your long term goals and rationalize your current objectives. Whenever you find yourself thinking “Why am I putting myself through this work right now? I could be home watching Lost.” just take a look at your long term planner and you’ll be reminded of paying off your mortgage or saving up enough for your child’s college tuition. Revise this long term planner monthly to keep goals up-to-date.

9. Employ a program like RescueTime: This is a lightweight app that records and graphs how you spend your time on your computer. Those “2-minute” breaks to check out Digg, or play a flash game on some website, or email Aunt Betty, can add up to quite a bit of wasted productivity and wasted time. RescueTime will allow you to see exactly how you spent your time and will even send a weekly report to your email.

10. Work in a Team: This tip works hand-in-hand with tip # 7. Although giving up responsibilities is a scary thought for some, it is an invaluable method to increase the average team productivity of all involved. Make sure the team goals are clear and make sure everyone knows who is responsible for given tasks. Make sure all lines of communication are always open. A clogged or blocked line will have the opposite effect on productivity. Give tasks to those who are best suited for them and things will get done faster.

11. Be Careful to Avoid Burnout: Burnout occurs when your body and mind can no longer keep up with the tasks you demand of them. Don’t try to force yourself to do the impossible. Delegate time for important tasks, but always be sure to leave time for relaxation and reflection. Review your recent accomplishments and make sure you feel good. Review and reflection is one of the best ways to gain confidence and higher confidence means more productivity.

An individual skilled in time-management stands to gain much more from everyday life than the next guy. Try employing these tips in your everyday life and watch the productivity grow. S


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11TH ANNUAL NORTH CENTRAL TEXAS CHAPTER OF TEXAS AWWA

DRINKING WATER SEMINARSAVE THE DATE: OCTOBER 19, 2012


The North Central Texas Chapter will be presenting the annual Drinking Water Seminar at the Petroleum Club in Fort Worth on October 19, 2012. The annual one-day seminar attempts to provide an informative program on topics of interest to our industry. The topics for this year include Water Supply, Water Quality, Funding, Legislative and Regulatory Updates. Please mark your calendars for this annual seminar. Additional information on the program is forthcoming. See you in Fort Worth.

SAM HOUSTON WATER UTILITY ASSOCIATION 61st ANNUAL ALL-DAY CONFERENCE & EXPOSITION

FRIDAY, AUGUST 24, 2012

Humble Civic Center 8233 Will Clayton Parkway

TRAINING CREDIT IN WATER AND WASTEWATER

CERTIFICATION (TCEQ APPROVAL PENDING) REGISTRATION AND CLASSES

Registration Time: 7:00 am Classes start at 8:00 am

Morning Classes Lunch Meal Provided Afternoon Classes Water Or Wastewater Credit Combined Classes (W/WW Credit) (Upon TCEQ Approval) (Upon TCEQ Approval)

**VENDOR EXHIBITORS BOOTHS** Open 7:30 A.M. to 2:00 P.M. Vendor Prize Drawing and Door Prize Awards at 2:00 P.M. Detach here and send -------------------------------------------------------------------------------------------------------------------------------- REGISTRATION FORM Type of Application: ________Visitor ________ Non-Member ________ Member Name (please print): _______________________________________________________________ Representing: ____________________________________________________________________ Address: ________________________________________________________________________ City: ______________________ State: ______________ Zip: ______________________ Phone: (______) ________________ License #: ________________________________ (May use SSN-members only, for certification credit only) Costs (for appropriate credit): Sam Houston District Members: FREE T.W.U.A. Members: $20.00 Visitors: $70.00 AWBD Members: $40.00 Visitors Welcome: Utility District Board Members, City Administrators, Utility Department Heads, Elected Public Officials For exhibitor information contact Allen Schreiber at (281) 381-9216 or fax (281) 499-4223. For more information about this or Sam Houston membership please contact: SHWUA Attn: Bonnie Worthington at PO Box 690008, Houston TX 77269-008 or (281) 477-PUMP or FAX (281) 477-0888.


TWDB NEWS: Texas Aquifer Tests Texas Water Development Board

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TWDB Releases Report on Texas Aquifer Tests The Groundwater Resources Division at TWDB recently completed the detailed process of interpreting and mapping the location of aquifer tests conducted for special projects in a number of the state’s major and minor aquifers. These tests are designed to determine specific hydraulic characteristics used to calculate recharge and flow rates. A published report titled “Compilation of Results of Aquifer Tests in Texas” is the result of this effort.

Aquifer tests were conducted on wells in 71 counties.

TWDB staff evaluated the results from more than 2,200 aquifer tests in the TWDB groundwater database. The published report covers well tests from 71 counties throughout the state (see map). An older report of aquifer tests in most of the remaining 198 counties was published in 1969. TWDB, the U.S. Geological Survey, individuals, and companies gathered the aquifer test data contained in this report. Staff reviewed information from single-well aquifer tests (measurements of water level decline at specific intervals during the pumping of a well at a constant rate) and multiple-well aquifer tests (measurements of water-level decline in one or more observation wells located near the pumping well). Staff used software that incorporates

these measurements and time intervals to calculate aquifer properties such as hydraulic conductivity (the volume of water flowing through a certain cross-section of an aquifer in a day); transmissivity (how easy it is for water to travel through pore spaces and fractures, dependent on the aquifer’s permeability); and the storage coefficient of an aquifer (volume of water released from an aquifer). The results of these tests more precisely characterize the physical properties of the aquifer, which in turn helps staff define regional groundwater flow systems and enhances TWDB’s groundwater modeling efforts.

Fracking. As the Texas811 Damage Prevention Manager assigned to South Texas, I hear this term on a daily basis. I’m sure that you’ve heard of it too, either in terms of environmental controversy or that of energy independence, but what exactly is fracking?

Fracking, the generic term for hydraulic fracturing, is a technique used for extraction of oil & natural gas from sedimentary rock formations at depths of up to 2 miles below the surface of the earth. A vertical well bore is drilled down deep into the rock formation before turning horizontal and continuing for a distance up to a half mile or more. To frack a well, up to 2 million gallons or more of a slurry mix of water, sand, & chemicals, referred to as fracking fluid, is injected at extremely high pressure into the well causing fissures in the rock layer to open and spread. These fissures are held open by the sand particles, referred to as proppant, so that natural gas released from the rock layer can flow up the well bore to be collected in storage vessels. The raw gas is then transported via gathering lines, eventually ending up at a gas processing plant where it is refined to pipeline quality ready to use as fuel gas.

Though the first use of hydraulic fracturing was in 1947, it was the introduction of “‘slickwater” fracturing by Mitchell Energy in North Texas’ Barnett Shale in the late 1990s that started the modern shale gas boom in Texas. The term slickwater refers to friction reducing chemicals, typically less than 1% of total volume, added to the water & sand slurry allowing up to 75% more fracking fluid to be pumped down the well bore, significantly increasing

product yield. Since the introduction of slickwater fracking, oil and gas production in Texas is at an all time high with reports that the process has been responsible for the production of seven billion barrels of domestically produced oil and over 600 trillion cubic feet of natural gas.

Perhaps the biggest news in oil & gas production in the 21st century comes from the Eagle Ford Shale of South Texas. Estimated to be the largest recoverable oil & gas fields in the lower 48 United States, the brittle, “frackable” shale of the Eagle Ford became accessible only recently by advances in horizontal drilling and multi-stage fracturing. “The Eagle Ford Shale has proven to be one of the most important economic engines in the state,” says Dr. Thomas Tunstall, Director of the UTSA Center for Community & Business Research. “In 2011 alone, the play generated over $25 billion in revenue, supported 47,000 full-time jobs in the area, and provided $257 million in local government revenue.”

The South Texas fracking boom has been apparent for some time at the Texas811 contact center located in Dallas, Texas. The call volume generated in 24 counties south of San Antonio has grown exponentially over the past 2 years as new wells are drilled and pipelines laid to move the product to processing plants. For example, the first quarter of 2012 generated record breaking facility locate requests at more than 10,000 per day. Business is booming and Texas811 has consistently met the challenge and will continue to do so as we enter what will prove to be a very busy summer. S

NEWS: Fracking is BIG BusinessBy, Doug Meeks, Texas 811



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WATER OPERATOR CLASS A BACH, JOHN R BAECKER, JASON D BERGER, WAYNE V GRIMES, DANIEL L LUCAS, BRIAN K PEREZ, MANUEL SUNDAHL, GREGORY WITTE, POLLY A WOODARD, MATTHEW CLASS D ADAM, SHAWN M ANDERSON, RICHARD ARREDONDO, ELOY ARROYO, VANIA C ARTRIP, WILLIAM E III ATTAWAY, BOBBY M BAILEY, KENNY R BARBIAN, IVAN L BAUMGARDNER, JOHN BEATTY, ROBERT J BECK, MICHAEL L BERNAL, ERNEST BLANTON, JASON S BOADLE, MILES W BRAY, WILLIAM M BURNHAM, WAYNE L CARSON, LARRY W CASTANEDA, DOMINGO CATES, WILLIAM E CLEAVER, KENNETH T CONEJO, JOSE JR COOK, BRYAN K CORN, JAMES R JR CORONADO, LEOPOLDO CREACH, TONY A DAWSON, BRYAN DOYLE, DARRELL G DUNCAN, EVERETT J DYER, LANDON M EATHERTON, BOBBY ELLIS, KEVIN M FABELA, RAFAEL JR FAULK, LEONARD E FLORES, JESUS T FONTENOT, CHRIS FORTENBERRY, EVAN GARCIA, ABEL N GARCIA, JAIME L GARDNER, CURTIS J GEORGE, ROBERT L GIRON, YESENIA GOMEZ, FELIX R GONZALEZ, ANDRES GUTIERREZ, JOHN R GUTTENBERGER, KELLY HAM, ETHAN W

HAWKES, JOHNATHON HEREDIA, ANTONIO HERNANDEZ, EDUARDO HERNANDEZ, JOEL R HESS, TRENT H HIPP, BRYAN S HOFFER, JEFFERY S HUBER, ROGER A HUDDLESTON, CHARLES HUDSON, JOHN W HUFFMEYER, ANDREW HUNTER, JUSTIN R INLOW, ZACHARY C JAMES, DANIEL A JANAK, BRIAN M JIMENEZ, JOSE S JOHNSTON, LEONARD KHAN, AZEEM KING, JAMES D KROEN, MICHAEL KUE, JOE L LARA, NOEL LEEPER, NICK G LEVINE, ANDREW LONGORIA, HERON LUMPKIN, DONNY A MANNING, BRIAN W MARTINEZ, JOSE MCDANIEL, ARRON D MCDOUGAL, ROBERT MCFADDEN, GUY L MESSIMER, JOHNNY MIRELES, DERIK S MITCHELL, MICHAEL MOORE, LANCE M MOORE, TONY L MORALES, JUAN F NEHILA, JOSEPH C NIX, ALLEN N SR OPPENHAMMER, DANIEL OWENS, CHRIS L PATTILLO, DOUGLAS PENA, DANIEL O PENA, JESUS N PENNINGTON, ALEX PEREZ, OSVALDO PETERSON, JAMES PETERSON, MICHAEL PORTER, RANDY M PRESLEY, STEPHEN PRICE, BRADLEY K REEVES, SAMUEL REYES, ARTURO REYNOLDS, JAMES H RIFENBARK, GLENN RIOS, DENOVAN E ROBERTS, ANDREW ROBINSON, NATHAN ROGERS, BOBBY J ROGERS, KEVIN B RUNK, JAY A SALAZAR, LUIS A SAMMONS, STEVEN SANCHEZ, VICTOR H

SANTOS, ANDY SCHULZ, ROBERT P SCIARAPPA, JUSTIN J SELBY, THOMAS E SHAWVER, THOMAS SIMONS, TONY L SMART, ROY G SMITH, DONALD SMITH, DONIVIAN L SMITH, FRANK E SMITH, JULIE B SOSA, JANIE R SRNENSKY, SIDNEY STEINHAUSER, DALE TANZ, KRISTEN R TAPAR, JOHN E TARKINGTON, DANNY TENERY, JOHNNY D THOMAS, JUSTIN R THOMASON, TOMMY THOMPSON, CODY M THOMPSON, JUSTIN L TROXELL, DARRIN L VARA, FERNANDO A VARGAS, JOSEPH VASQUEZ, CHRIS WALKER, MALIKA A WALKER, TOMMY R WEAVER, DALE WHISENHUNT, RANDY WILLIAMS, REGINAL L WILLIAMS, TRAVIS W WILSON, JIMMY J WILSON, ORLANDO WRIGHT, DAVID W YEATES, JORDAN P ZEIGLER, RODNEY E GROUND WATER TREATMENT CLASS B CHAVEZ, MIGUEL CLEVELAND, WADE L DUPRAY, BRUCE R HARTWELL, GARY R PE KALL, JAMES III LECOMPTE, TIMOTHY F MALONE, DEREK A MANES, JASON A MUKES, EDWARD D RAMOS, LEONEL JR SANDERS, LONNIE D III CLASS C BREWER, ROBERT H BRUMMETT, CARL N CALAMACO, LORENZO CRAIG, RICKY W DORIA, GABRIEL J FORD, CECIL A III GOBERT, DANIEL R GOLLIHAR, MICHAEL HARBISON, TROY L KAYS, DEREK M KOCUREK, DAVID W LANGSTON, JIMMIE LINSCOMB, ALLAN W MABE, PATRICK W MCLAUGHLIN, DANIEL MOONEY, MICHAEL MORVANT, PAUL L NEWBY, GRIFFIN D RICHARDS, ROBERT SISTRUNK, JUSTIN M THOMAS, GABRIEL K TIMMERMAN, CHRIS WILLIAMS, MICHAEL F WILSON, ASA C ZAPATA, IVAN D SURFACE WATER TREATMENT CLASS B CAVAZOS, NAEMI CORONADO, GABRIEL GARCIA, CHRIS A HOU, SHENGYI JOHNSON, MATTHEW OLIVER, BRYAN K RIOS, MAYO III RODRIGUEZ, ALEJANDRO

GROUND WATER TREATMENT CLASS B CHAVEZ, MIGUEL CLEVELAND, WADE L DUPRAY, BRUCE R HARTWELL, GARY R PE KALL, JAMES III LECOMPTE, TIMOTHY F MALONE, DEREK A MANES, JASON A MUKES, EDWARD D RAMOS, LEONEL JR SANDERS, LONNIE D III CLASS C BREWER, ROBERT H BRUMMETT, CARL N CALAMACO, LORENZO CRAIG, RICKY W DORIA, GABRIEL J FORD, CECIL A III GOBERT, DANIEL R GOLLIHAR, MICHAEL HARBISON, TROY L KAYS, DEREK M KOCUREK, DAVID W LANGSTON, JIMMIE LINSCOMB, ALLAN W MABE, PATRICK W MCLAUGHLIN, DANIEL MOONEY, MICHAEL MORVANT, PAUL L NEWBY, GRIFFIN D RICHARDS, ROBERT SISTRUNK, JUSTIN M THOMAS, GABRIEL K TIMMERMAN, CHRIS WILLIAMS, MICHAEL F WILSON, ASA C ZAPATA, IVAN D SURFACE WATER TREATMENT CLASS B CAVAZOS, NAEMI CORONADO, GABRIEL GARCIA, CHRIS A HOU, SHENGYI JOHNSON, MATTHEW OLIVER, BRYAN K RIOS, MAYO III RODRIGUEZ, ALEJANDRO CLASS C ARCHER, ERIC W BAZAN, JAMIE SR CHERRYHOMES, PATRICK ELMER, ANTHONY J FARRAR, STEVEN W FORGAS, BRIAN T GALVAN, PABLO R JR GARCIA, JOSHUA A HENDERSON, LATANYA HESLIP, ERIC A HIRSCHI, WILLIAM LANE, GALEN B LOW, DAMION S PENA, MICHAEL J RAMOS, JAVIER E SHORT, SHAWN E SLOAN, JONATHAN SUNT, CRAIG C WAIT, THOMAS J WHITEHOUSE, JOEL WOLFE, ASHLEY E WRIGHT, LANDON K

WATER DISTIBUTION CLASS B BRADDOCK, PAUL NAVA, LUIS E WHITE, BRIAN J CLASS C AGUILAR, SERGIO O ANTUNEZ, AURORA P ARMSTRONG, MARK ARMSTRONG, UDALE BAER, GARY A BAILEY, RICHARD BAKER, RODERICK L BAKER, RONALD R BOWERMAN, DUSTIN BURNS, BARRY L JR CHAMP, BELINDA L DAUGHERTY, MATHEW DAVIS, TIMOTHY L DICK, RICKEY L DOWDEN, RANDOLPH DURHAM, ELMER D ESTRADA, ALDO L FERGUSON, JAMES T FRAZIER, ROSS A FULTON, LARRY J FUSSELL, RANDY K GARCIA, ALEJANDRO GARCIA, RAUL GARVIN, KENNETH HAGUE, JASON K HILL, CASEY J INAY, DWAINE JACKSON, KEVIN JAHEN, ELIAS JOHNSTON, JED T JONES, LARRY D KIRKHAM, JONATHAN KURETZ, ALBERT A LAIRD-HARRIS, WILLIAM LAYFIELD, WESLEY E LEAHY, SEAN M MANGIS, TOMMY O MAZUR, SCOTT MCCARLEY, SHAWN MESHELL, STEPHEN MUNIZ, GUADALUPE NORRIS, WILLIAM F PAYTON, RANDALL POOLE, KEVEN L ROBLES, KARLA SALMON, CHARLES SHELTON, WILLIAM A SHEPPARD, REBECCA SHORT, RUTHERFORD SILCO, STEVEN J SMITH, BRIAN D SMITH, SCOTTY L SMITHWICK, BRAULIO


LICENSES ISSUED: JUNE 2012

SMYTH, CHRIS SVET, DENNIS A TEAGUE, ERNEST TIMMERMAN, JOSHUA TREVINO, ABIMAEL TRIMBLE, RANDY WILKERSON, DAVID

WASTEWATER COLLECTION CLASS I BAKER, LARRY A BEVER, SAMUEL D BRYANT, KEITH R SR CARDWELL, MICHAEL CHAMBERS, GARRY A COLEMAN, BRANDON C DONALD, DANNY R EVANS, COREY R FLORES, DANIEL O FURLOW, ROBERT D GORDON, DONNIE W HARRIS, BRANDON W HARROD, TROY G JR HEMMINGER, DAVID D HUERTA, LEONARDO JONES, JOEL W LOCKE, SHAWN M LOPEZ, JOE C JR ORTEGA, MICHAEL E PATTON, J OHN L PRATER, TONY M RICHARD, RAYMOND ROCHA, MIGUEL A SALAZAR, MARIO SR TOMSKY, THOMAS R VICTORIA, GAVIN B SR VIRDELL, NATHANIEL CLASS II ALAGENCHEV, TIHOMIR ANDRE, COREY R ARREDONDO, RAUL A BAUGH, CHRIS H BURNS, JEREMIAH A CAMPA, RANDY R CHAPA, RAUL JR DAVISON, MITCH R PE DENNIS, CODEY C DORING, JEFF M EATON, ZACHAR Y FISHER, MATTHEW GARCIA, GEORGE E GARZA, LARRY LEE, BRANDON M

MARTINEZ, PABLO NOLEN, JOHN W PERALES, DAVID PHILLIPS, JEFFREY POLASEK, MERLIN RISNER, RONALD J RODRIGUEZ, JAMES RODRIGUEZ, JEREMY SALAS, FRANCISCO SALMON, CHARLES SCIFRES, RYAN L SEALE, JD J SMITH, BRIAN D VANZANDT, JEREMIAH VLEER, JEREMY T CLASS III BAILEY, BRIAN P BAKER, HENRY L DAVIS, WILLIAM C FAULKS, PAUL D JENNINGS, JEREMY JONES, BOBBY H KEMP, CLAUDE R OLAGUE, ANTONIO PERSON, BRANDON REYES, JOE A ROBLES, EFRAIN SR ROGERS, THOMAS A STEVES, CHRIS J TREDWAY, RONALD L VARELA, JOSE A VONHEEDER, WESLEY WASTEWATER TREATMENT CLASS A GRIGGS, FRED A NAUERT, CHRIS L WALKER, STEVEN J CLASS B ALBINO, SERGIO CLARK, RICHARD A COLSON, STEVEN I

COOKUS, CHARLES DOUCET, RYAN E DUBIEL, BRIAN M FRANKLIN, KEM T GANN, GAVIN R GOMEZ, HECTOR U GRANT, DEAN A JONES, TIMOTHY A PINEDA, JULIAN R SR RENO, JAMES C JR RILEY, ROBERT T SALDIVAR, EVELYN SARTAIN, CHRISTOPHER SIMMONS, JERRY D JR WALLACE, CHRISTOPHER WINKLER, JOSEPH B CLASS C ANDERSON, RUSSELL COPELAND, RONALD W DAVIS, JAMES T DIDEHBANI, JAMSHID A DIGGS, EDDIE L DRAKE, GEORGE T ENIX, THOMAS M FIGUEROA, ANDREW M GARZA, NOE J GIVENS, BYRON B GRAY, PETER L INZUNZA, JESUS R JR KING, CAMERON L MOORE, DANIEL A RUIZ, JULIO C SANCHEZ, HECTOR L STOWELL, CRAIG A TANNER, KYLE J TAYLOR, DERRICK R VASQUEZ, ANDRES J WHITE, COD Y L WOODRNG, JAMES A

COOKUS, CHARLES DOUCET, RYAN E DUBIEL, BRIAN M FRANKLIN, KEM T GANN, GAVIN R GOMEZ, HECTOR U GRANT, DEAN A JONES, TIMOTHY A PINEDA, JULIAN R SR RENO, JAMES C JR RILEY, ROBERT T SALDIVAR, EVELYN SARTAIN, CHRISTOPHER SIMMONS, JERRY D JR WALLACE, CHRISTOPHER WINKLER, JOSEPH B CLASS C ANDERSON, RUSSELL COPELAND, RONALD W DAVIS, JAMES T DIDEHBANI, JAMSHID A DIGGS, EDDIE L DRAKE, GEORGE T ENIX, THOMAS M FIGUEROA, ANDREW M GARZA, NOE J GIVENS, BYRON B GRAY, PETER L INZUNZA, JESUS R JR KING, CAMERON L MOORE, DANIEL A RUIZ, JULIO C SANCHEZ, HECTOR L STOWELL, CRAIG A TANNER, KYLE J TAYLOR, DERRICK R VASQUEZ, ANDRES J WHITE, COD Y L WOODRNG, JAMES A

CLASS D ADAMS, WILLIAM A ALTIG, WILLIAM C ALVARADO, JUAN J ARCHER, ROBERT J III AVILA, JUAN A BARKER, CASEY L BENNETT, PHILLIP R BLACKBURN, JAMES R BROWN, KEVIN G BROZOWSKI, WILLIAM CLAY, GREGORY CUSSON, DAVID M DENARD, RYAN A DUNN, JAY C EDMONDSON, CODY ERICKSON, JON M GARCIA, ALEX GARZA, DAVID V HARRIS, ROGER A HOUSE, BRIAN K HUFFMEYER, ANDREW HUNT, JESSE L JAHNEL, ROBERT B KITE, LANCE D LARA, RAY C LARSEN, CHARLES LEE, JOHN A LIVINGSTON, DARNELL LOERA, HECTOR JR LOREDO, APOLONIO LUEVANO, MARIO MAAS, JOSHUA A MACKEY, CHRISTOPHER MARQUEZ, EDWARD A MARTINEZ, MARTIN MCCAMMON, JEFFERY MCMILLAN, MICKEY MENDEZ, JENDA MORRISON, JOHN J NALUPARAIL, JOSEPH ORTIZ IBARRA, NANCY OUNANIAN, LEO JR PAIGE, MAC C III PENA, ALLAN PFEFFER, HARRY PHARISS, JACOB QUATE, MATTHEW RODRIGUEZ, GUADALUPE

CLASS D ADAMS, WILLIAM A ALTIG, WILLIAM C ALVARADO, JUAN J ARCHER, ROBERT J III AVILA, JUAN A BARKER, CASEY L BENNETT, PHILLIP R BLACKBURN, JAMES R BROWN, KEVIN G BROZOWSKI, WILLIAM CLAY, GREGORY CUSSON, DAVID M DENARD, RYAN A DUNN, JAY C EDMONDSON, CODY ERICKSON, JON M GARCIA, ALEX GARZA, DAVID V HARRIS, ROGER A HOUSE, BRIAN K HUFFMEYER, ANDREW HUNT, JESSE L JAHNEL, ROBERT B KITE, LANCE D LARA, RAY C LARSEN, CHARLES LEE, JOHN A LIVINGSTON, DARNELL LOERA, HECTOR JR LOREDO, APOLONIO LUEVANO, MARIO MAAS, JOSHUA A MACKEY, CHRISTOPHER MARQUEZ, EDWARD A MARTINEZ, MARTIN MCCAMMON, JEFFERY MCMILLAN, MICKEY MENDEZ, JENDA MORRISON, JOHN J NALUPARAIL, JOSEPH ORTIZ IBARRA, NANCY OUNANIAN, LEO JR PAIGE, MAC C III PENA, ALLAN PFEFFER, HARRY PHARISS, JACOB QUATE, MATTHEW RODRIGUEZ, GUADALUPE

RUSSELL, RICKI R SCOTT, CARL E THOMPSON, VANES TREVINO, REYNALDO VIGIL, JOSHUA R WALKER, MATTHEW WILSON, JASON D YOUNG, GARRETT L YSQUIERDO, RAUL JR ZAMORA, OSCAR ZIESCHANG, RANDALL

BACKFLOW PREVENTION ASSEMBLY TESTER AKBARI, SCOTT L ANTUNA, ERIC J BARSUN, CYNTHIA E BATKO, KELLIE A BOND, JAMIE C BORG, DARYL B BRITTAIN, STEVEN D BROWN, RANDALL J CRANFORD, JASON L DAUGHERTY, EARNEST DODD, JIMMIE A FARLEY, MARK A GIPSON, ROBERT D GONZALEZ, TYSON GRANADOS, HILARIO GREEN, STEPHEN A HARRIS, TARIIE A HENSLEY, TYRONE R HERNANDEZ, JONATHAN HERRERA, ERIK J HYLES, FRANKIE W JOHNSON, JOHN KEMP, STEVEN R KRUPSKI, KELLY E LOPEZ, JOHN M MEADOWS, ROBERT S MILLSAPS, JAMES MORALES, JAVIER NEAL, KEVIN A OLVERA, RAUL JR RAPPAZZO, MIKAEL G REDLINGER, MATTHEW REEVE, JEREMY M REID, JESSE J RIVERA, MICHAEL RUBIO, GABRIEL RUETER, KEN J SANCHEZ, RAFAEL SHOOK, DAVID M SITGREAVES, TERRY R TRUSS, RORY R WILLIAMS, CHRIS WILSON, BILLY D WILSON, TODD A CUSTOMER SERVICE INSPECTOR ALLEN, JAMES L BALES, DAVID R BENEDICT, FLORENCE BORJA, ALEJANDRO BORREGO, ISRAEL G BRIDGES, THOMAS C CANTRELL, CHRIS CORNETT, CHRIS M GEORGE, TYLER J HURST, BENNIE D JORDEN, ALICIA E PALMER, WILLIAM REYNA, RENE

BACKFLOW PREVENTION ASSEMBLY TESTER AKBARI, SCOTT L ANTUNA, ERIC J BARSUN, CYNTHIA E BATKO, KELLIE A BOND, JAMIE C BORG, DARYL B BRITTAIN, STEVEN D BROWN, RANDALL J CRANFORD, JASON L DAUGHERTY, EARNEST DODD, JIMMIE A FARLEY, MARK A GIPSON, ROBERT D GONZALEZ, TYSON GRANADOS, HILARIO GREEN, STEPHEN A HARRIS, TARIIE A HENSLEY, TYRONE R HERNANDEZ, JONATHAN HERRERA, ERIK J HYLES, FRANKIE W JOHNSON, JOHN KEMP, STEVEN R KRUPSKI, KELLY E LOPEZ, JOHN M MEADOWS, ROBERT S MILLSAPS, JAMES MORALES, JAVIER NEAL, KEVIN A OLVERA, RAUL JR RAPPAZZO, MIKAEL G REDLINGER, MATTHEW REEVE, JEREMY M REID, JESSE J RIVERA, MICHAEL RUBIO, GABRIEL RUETER, KEN J SANCHEZ, RAFAEL SHOOK, DAVID M SITGREAVES, TERRY R TRUSS, RORY R WILLIAMS, CHRIS WILSON, BILLY D WILSON, TODD A CUSTOMER SERVICE INSPECTOR ALLEN, JAMES L BALES, DAVID R BENEDICT, FLORENCE BORJA, ALEJANDRO BORREGO, ISRAEL G BRIDGES, THOMAS C CANTRELL, CHRIS CORNETT, CHRIS M GEORGE, TYLER J HURST, BENNIE D JORDEN, ALICIA E PALMER, WILLIAM REYNA, RENE ROBERTS, EDDIE R ROLLINS, PAUL E II RUTHERFORD, GARLAND SARTOR, JEREMY R VASQUEZ, STEVE B WILSON, TERRY T


TECHNICAL ADMINISTRATOR

Waco, Texas

Evaluates the SCADA system and creates a master plan for a network of automation. Designs and imple-ments the installation, maintenance and operation of the SCADA system throughout water utilities. Performs divisional management by managing, directing, supporting and organizing divisional activities, establishing and implementing divisional goals and objectives, recommending changes in policies and procedures, preparing various reports, preparing and administer-ing divisional budget by controlling expenses, implementing water util-ity system upgrades and changes resulting from the interpretation of volume, pressure, disinfectant, hydraulic and various other system parameters to maintain qual-ity water and wastewater service. Performs supervisory functions and administers disciplinary actions. Monitors the schedules, man-hours, project time liens, work orders, and emergency activities to evaluate ef-ficiency of the sections and process. Performs project management func-tions. Develops the Standard Op-erating Procedures with feed back from Supervision and staffing, then implement along with staff training. Class C Driver’s License and a Minimum of 10 years’ experience in programming industry/industrial Programmable Logic Controllers, Allen Bradley, Modicom, and GE. Minimum. Bachelor of Science in computer Science, Mechanical/Electrical Science, or related field. The incumbent will have 10 years’ experience in programming PLC based computer software, Wonder Ware and CSV files. The City of Waco is an Equal Opportunity Em-ployer and encourages applications from eligible and qualified persons regardless of race, gender, color, religion, national origin, age, or disability. All applicants must go to the city’s website @http://www.waco-texas.com and review the instructions for completing the City of Waco application for employment under the JOBS category.


SURFACE WATER AND MAINTENANCE

TECHNICIAN Lake Belton

Position is for operator/maintenance technician to operate and maintain an 8MGD plant and distribution system. Experience in surface water treatment which include but not limited to: treatment, laboratory analysis, and maintenance skills both in the plant and distribution system. C surface water license and valid Texas driver’s license. Salary: $13.50 - $17.50 DOQ Bluebonnet Water Supply Corporation-Damon Boniface Fax resume and salary requirements to: 254-986-2418 Email resume and salary requirements to: [email protected]

TWUA Employment/Classified Ads: TREATMENT

PLANT OPERATOR Cedar Park Water Plant

Water Treatment Operator to operate and maintain the City’s Water Treatment Facility. For more information please visit our website at www.cedarparktexas.gov. A high school grad or GED + 2 yrs exp is required. Water Treatment Operations. Class C Surface Certification from TCEQ. $15.98 + DOQ & Certification level. City of Cedar Park: Contact Chantele Bluiett at 512.401.5250 or email resume and salary requirements t o : h r @ c e d a r p a r k t e x a s . g o v

WATER/WASTEWATER OPERATOR/LABORER

City of Mertzon

Under the direction of the Water/Wastewater Super in tendent , performs various skilled and semi-skilled works in the operation, inspection, maintenance and repair of the City’s Water and wastewater system to comply with State and Federal permits. Perform repairs and maintenance on water and wastewater system. Additional responsibilities include roadwork, animal control and others as assigned. Requires a high school diploma or a GED certificate. This position requires a valid Texas driver’s license. Possession of a class D Water and Wastewater licenses preferred or ability to obtain. Commensurate with experience. City of Mertzon: Fax resume and salary requirements to: 325-835-7570 Email resume and salary requirements to: [email protected]

Licensing Review Questions

1. PVC pipe is becoming a common product used in distribution systems; however, one of the things that weaken PVC pipe is – a. Freezing temperatures b. Prolonged exposure to natural sunlight c. Coagulants and Polymers used in surface water treatment d. Soils high in natural minerals e. Source waters that are naturally low in pH 2. When an operator is referring to a “service line” he / she is referring to – a. The line used to transport water throughout the distribution system b. The line installed as a “temporary service” while transmission lines are repaired c. The line used to transport water from the source to any treatment facilities d. The line used to transport water from the main to the customers meter e. The customer’s property line or the point at which a meter is installed 3. The primary purpose of a fire hydrant is – a. To provide an effective means for flushing main lines b. To provide an effective means for gathering samples c. To provide a water supply for fire fighting d. To reduce the liability of the water provider e. To provide a source for tanker trucks to fill when needed 4. A fire hydrant should NOT be placed on main lines smaller than – a. 3 inch in diameter b. 4 inch in diameter c. 6 inch in diameter d. 8 inch in diameter e. No rule or industry standard

Answers to Licensing Review:1.B 2.D 3.C 4.C

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august 2012

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