august 2009 new achievers club. 2 why change? » accelerate the program » leverage competitive...
TRANSCRIPT
August 2009
New Achievers Club
2
New Achievers Club
Why Change? » Accelerate the program
» Leverage competitive advantage
» Leverage training with stores, merchants (buyers)
» TAKE CREDIT!
3
New Achievers Club
» Two Types of Training▪ Custom Size Now Training
▪ Special Order Sales Training
4
New Achievers Club
Custom Size Now» New 6 Focus Categories
▪ Machine Maintenance
▪ Faux Wood
▪ Cordless Cellular
▪ Vinyl
▪ Vertical
▪ Aluminum
▪ Optional: Market Specific– Real Wood
– Woven Wood
» In-Aisle PK
▪ Implemented every store call
» New Formal Training
» New Rewards
▪ 3 3 Categories– AC Notebook & UniBall Pen
▪ 6 Categories– Levolor Machine Pin &
AC Certificate
5
Custom Size Now» USE: A.C.T. Training Documents
A: Ask the Right Questions
C: Cut the Right Measurements
T: Train the Right Message
» In Store Tracking Sheet or New Training Tracking Report
Note: Click on associates name to bring up this box.
New Achievers Club
6
New Achievers Club
Special Order Sales Training» New 6 Levolor Focus Categories
▪ Wood / Faux Wood
▪ Cellular
▪ Soft Verticals
▪ Verticals
▪ Roman Shades
▪ Natural Shades
» In-Aisle PK (10-15 Min) ▪ Implemented every store call▪ Train on at least one category
» New Formal Training
» New Rewards
▪ 3 Categories– AC Notebook & Uniball Pen
▪ 6 Categories– AC Certificate & AC Pin
7
New Achievers Club
Special Order Sales Training» USE: Product of the Month Documents
» In Store Tracking Sheet or New Training Tracking Report by Associate
Note: Click on associates name to bring up this box.
8
How do I order AC Collateral?» Step #1:
▪ Select “Training Catalog”
» Step #2:
▪ Customer ID Numbers:– Lowes – LE833500000– Home Depot – LE837800000
» Step #3:
▪ Enter Part #’s
» Step #4:
▪ Complete the Order
Lowe’s Customer ID # Copied / Pasted here
New Achievers Club
9
» AC Collateral Part #’s: ▪ First 3 Categories:
▪ Second 6 Categories:
R0014048 – Max Quantity – 1 – 10 per bag – SOS Pins
L0171036 – Max Quantity – 2 – 10 per bag – CSN Pins
R0014038 – Max Quantity – 1 – 50 pack – Custom CertificateR0014028 – Max Quantity – 1 – 50 pack – CSN Certificate
R0014018 – Max Quantity – 5 – UniBall Pens
R0014008 – Max Quantity – 5 – Notepads
New Achievers Club Collateral
________________________________________________________________________
10
New Achievers Club
How do I track AC SOS INFORMAL trainings?
» Step #1:
▪ Select Training Type: “Informal”
» Step #2:
▪ Select Product Type: SOS
▪ Select AC category
» Step #3:
▪ Submit
11
New Achievers Club
How do I track AC SOS FORMAL trainings?
» Step #1:
▪ Select Training Type: “Formal”
» Step #2:
▪ Product Type: SOS
▪ Comments: AC, # Associates
▪ Optional: List AC categories
» Step #3:
▪ Submit
Dolly, Marcia & Rache @ LW433 were trained on AC Cellular,
AC Vertical and AC Wood / Faux Wood completing 3 AC categories.
12
New Achievers Club
How do I track CSN INFORMAL trainings?» Step #1:
▪ Select Training Type: “Informal”
» Step #2:
▪ Select Product Type: CSN
▪ Select CSN Categories
» Step #3:
▪ Submit
13
New Achievers Club
How do I track CSN FORMAL trainings?» Step #1:
▪ Select Training Type: “Formal”
» Step #2:
▪ Select Product Type: CSN
▪ Comments: AC, # Associates
▪ Optional: List CSN Categories
» Step #3:
▪ Submit
Dolly, Marcia & Rache @ LW433 was trained on Machine Maintenance, CSN Aluminum, & CSN Cellular completing (3) CSN product categories.
14
What should I do?» Gain Support from Upper Management
» Wear AC lapel pin on all store calls
» Show associates the AC collateral
» Communicate AC Success Stories
▪ Externally and Internally
» Recognize Associates for completing AC at Store Morning Meetings
▪ BP from Shaunteria Dye, Southeast Team
AC Best Practices
15
AC Best Practices
How do I gain Upper Management Support for AC?» Use PPT slides at RVP/RMM, DM Meetings, etc.
» Use “Training Tracking Report” to show trainings in District, etc.
» Review Achievers Club with Store Managers, Assistant / Zone Managers, Dept. Managers / Dept. Supervisors
» Give them an AC pen, AC pin and AC notebook
» Show AC Certificates
» Ask for their support!
16
Management Support
» District Manager’s to sign AC Certificates
Note: At DM Meetings, have
multiple AC certificates signed.
17
Management Support
» Sample AC Recognition Letters
Associate Reward Letter
DM Recognition Letter
18
AC Best Practice
Achievers' Club Training Completion Certificate Awarded to Sales Specialist Ann Bock
Wednesday, June 10, 2009 Lowes #2529 Arlington
Heights, IL Certificate signed by District
and Store Manager
Jessi Radachy (HR Manager), Linnea Lundy (HR Manager), Ann Bock (Sales Specialist),
John Sferrino (Sales Manger), Morgan Salsbury (Levolor Sales Rep.)
19
AC Best Practices
Naomi Kurado, Southwest Team, with in store tracking folder
Michelle Lawson, Southeast Team
Lowe’s #1843 - Bradenton, FL
David Fortes, Lowe’s Associate now
Achievers Club Certified in SOS & CSNAchievers Club Certified in SOS & CSN
20
New Achievers Club
» What’s New?▪ 99 Categories to 6 Focus Categories (SOS / CSN)
▪ Informal and NOW Formal trainings count
▪ Rewards – 3 Categories (AC Notebook & AC Uniball Pen)– 6 Categories (AC pin & AC certificate)
▪ Success Story Template Updated
21
Wrap Up
» Next Steps▪ Awareness Campaign
– Upper Management– In Store Management– Associates
▪ AC Collateral
▪ AC Tracking Sheets (SOS / CSN)
▪ Contest?Contest?
22
WIIFM
» Achievers “Rewards” Club Contest▪ When: September 1st thru October 31st
▪ What: Most associates certified – Send in list of certified associates to your trainer– Deadline: 10/5, 11/5
» Reward: $100.00 Visa Visa Gift Card to WINNER▪ (1) Gift Card WINNER per District Team
▪ Gift Cards awarded by November 30th