august, 2009 - cppc website · time to ask that question and if necessary, ... feeling my dad’s...

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August, 2009

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President’s Message We are fast approaching the end of the summer rush of moves and should soon see the influx of those claims. Are we ready? Now is the time to ask that question and if necessary, to put in place those pro-cedures that will help us service these claims with the proper profes-sionalism, empathy, and timeliness.

In the July Newsletter I wrote about customer service and how it impacts not just your business, but that of your clients. Speaking of “customer service,” I wanted to share with you that there is a ses-sion on this very subject scheduled towards the end of this year’s Fall Convention that should prove to be educational and fun for all! For information regarding this session and the Convention itself, please see the schedule at the back of this issue.

While I know that these are challenging economic times, I encourage you to find a way to attend the Convention. When you have a few minutes, review the follow-up comments shared by many that attend-ed the Spring Workshop…the renewed energy in attending these get-togethers is powerful. An opportunity is provided for you to discover new information about our industries; to refresh your memory on things forgotten; to meet new and potential customers; and to recon-nect with the existing ones. The support you receive at these events is therapeutic at the very least.

I also invite all members to share with me any ideas you have for improving and growing our organization. This truly is your organiza-tion and the more involved you are, the greater your opportunity will be to add to your knowledge, experience, and customer base.

I look forward to seeing all of you in Nashville, October 4th – 6th.

Debi v

BOARD OF DIRECTORSPRESIDENT

Deborah Williams (Insurance)Unirisc

(407) [email protected]

VICE-PRESIDENTMark Spiehler (V.L.)Atlas Van Lines, Inc.


SECRETARYDori Bledsoe (Mvg/Stg Agent)

Covan World-Wide Moving(800) 239-1116

[email protected]

TREASURERDon Kistner (Rep.)

Kistner’s Full Claims Service, Inc.(309) 786-5868

[email protected]

DIRECTORSMark Caldwell (V.L.)

United VL/Mayflower Transit(636) 349-2585

mark_caldwell @unigroupinc.com

Tamela Cundiff (Mvg/Stg Agent)Armstrong Eagle Worldwide


Linda Hamilton (V.L.)SIRVA: Allied/NAVL


Kimmie Loeffler (Mvg/Stg Agnt)Armstrong Relocation

[email protected]

Dan Manning (Rep.)Manning Claim Services


Debbie Morales (Rep.)Metro Claims and Relocation

[email protected]

Bill See (Rep.)

See Restorations Unltd., Inc.770-455-4164

[email protected]

Lynne Singer (Rep.)Furniture Medic(719) 495-2582

[email protected]

Mitch Treider (Rep.)Complete Furniture & Interiors


Mark Weathersby (Rep.)Craftsmanship by Weathersby


EXECUTIVE DIRECTORAlan R. Jobe


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Welcome to theClaims Prevention &

Procedure Council, Inc.'sAugust, 2009Newsletter

This month:

Repair Firms Pay Attentionby Mark & Kent Weathersby ...........Page 8 Military Representatives AgainParticipate in OurConvention ..............................Page 12-14

Join Us In Nashville ....................Page 28

CPPC 2009 Fall ConventionInformation ..................................Page 29

Monday Night NashvilleOption ...........................................Page 30

CPPC 2009 Fall ConventionSchedule ..................................Page 31-33

Plus our usual features...

President’s Messageby Deborah Williams .......................Page 3 It is often “Whom You Know”, notalways “What You Know” or is it?by Alan Jobe .....................................Page 9

Sweet and Cynical ..................Page 10-11

Welcome New Members ............Page 12

From the Other Side of the Deskby Dan Manning ...........................Page 16

Ask the Computer Guyby Guy Endsley ..............................Page 21

Letters to the editor areencouraged. Please send

your thoughts to the CPPCoffice at [email protected]

CPPC office hours arefrom 9-4 CST

The CPPC Newsletter is published monthly by the Claims Prevention and Procedure Council, Inc., P.O. Box 1117, Newburgh, IN 47629, USA. All rights reserved. Subscription rate $20.00 per year included in an-nual membership dues. Advertising rates upon request. The opinions expressed in this publication do not necessarily reflect the views of the membership, staff and/or Board of Directors of the CPPC. All material published herein are the sole opinion of the writer and should not be construed as the opinion or policy of the CPPC or the company which employes the writer.

DEADLINES for submitting articles and advertisements is the first day of the month before the issue month (Jan. 1st for February issue, Febru-ary 1st for March issue, etc.)

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When you rely on the most trusted name in furniture repair to handle your claims, you get:

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- The professional image that your customers expect

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Repair firms PAY ATTENTION:KEEP THE GOLD MINE OPEN!!!By: Mark & Kent Weathersby

No matter how interesting, informative, or relevant, the content of most panels and lectures in time fade into the repository of forgetfulness. However, en-counters that allow us to take away a new skill or abil-ity leave a permanent impression. The fabric of many family ties is interwoven with closely guarded and prized skills. I never pick up a burn-in knife without feeling my dad’s hand on mine as he taught me his craft.

The past several conferences have included demon-strations by some of the finest craftsmen in the world. Many included techniques and materials handed down and perfected across several generations. Many of us have spent the better part of a career trying to perfect the art of French polishing and were still seeking the elusive streak-free patina. At the most recent confer-ence, Bill Balsiger cleared that up in minutes; granted he is a raging shellacoholic. Drew Kistner, despite his boyish good looks and obvious youthfulness, totally demystified the chemistry of spot cleaning while Bill Schoenbauer singlehandedly deprived scores of third party floor refinishers of projects we can now accom-plish ourselves at a fraction of the cost. Kathy Acker-man demonstrated that caning can be so easy, “even a girl can do it!” So many skills, tricks, and family secrets have been shared by so many. The hands-on workshops are accomplishing their intended goal: raise the income of repair firms. Repair firms come to learn skills that can’t be found anywhere else in the country. Where else can one go to learn about fine arts

restoration, fine textile cleaning, leather repair, finish touch-up hardwood floor repairs, caning, mold mak-ing, polyester repair and water-base polyacrylic fin-ish? Throw in French polishing, gold leafing, paper stain bleaching, blind stitching, and whatever else I have forgotten about. These are only a few examples of the value that has been added to our pursuit of ex-cellence and our dedication to the CPPC mandate to control claims costs within our industry. Our compli-ments to every participant that has unselfishly shared his or her skills with fellow craftsmen and van line professionals.

My brother and I started our training in the ‘60s; we were both in our early teens. I remember my first per-fect burn-in, level without any knife marks…what a feeling. Today, I still get excited by new techniques, Abralon pad technology, Blendal sticks for large fin-ish touch-ups, water-based glazing and finishing, and new mold materials. How fortunate we are to have a profession that rewards us with positive feedback ev-ery day. Let us hear from you if you would like to see these demonstrations and hands-on opportunities at future workshops and conventions. These opportuni-ties are a gold mine; one just has to dig it out. v

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Serving Connecticut, Western Massachusetts & New Hampshire

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Now that sentence could bring a lot of different things to your mind. But the “Whom you Know”, that I am referring to is the CPPC membership. I am still amazed by some of the calls or emails that I receive at the office and situations that our members are ask-ing for assistance with. Please don’t get me wrong, I am very happy to get the calls and also very happy to assist them in anyway that I can. But the fact that many of our members do not realize the shear volume of knowledge that is amongst our membership con-tinues to amaze me. I remain that together, there is little that we as a membership can not accomplish. But also, who you know can often be of great importance in getting some information at larger organizations. If you have established a working relationship and met key individuals in person, it can open doors that might otherwise not be open. That is a key element of networking 101.

Our repair members show through their repair demon-strations the knowledge and skill they have obtained and are willing to share. We also see at our various Workshops and Conventions that there are few top-ics that together can not be resolved by the sharing and discussion of topics. Al Thompson with LITCO is moderating a panel at the upcoming Convention to try and identify and find possible prevention op-tions for repetitive claims. He is seeking input from many of our membership leaders. If you have ideas or suggestions, I know Al would welcome them. We find a view of our members sharing on a monthly ba-sis through their continuing articles in the Newsletter, such as “Ask The Computer Guy” by Guy Endsley and “The Other Side of the Desk by Dan Manning. And I commend Gene Shontere and Jana Daily for their lat-est in Point-Counter-Point for trying to discuss day to day issues in our business. I guess we even have to give the infamous Mrs. Sweet and Mr. Cynical credit for giving us a little slighted version to many various topics posed by our membership. What a very small element of our business and an even smaller percent-

age of our membership. But together, the amount of information that could be shared is endless. Unfortu-nately that takes involvement from even more of our membership. So here I am asking for more of you to step up and share of yourself so that more can learn and together we can continue to grow. That sharing does not have to be in the form or an article. There are many other ways to initiate that sharing. It could come in the form of a question to the CPPC Question Box. It could come in the form of you contributing a Member Interview that lets other members know about you, your skills and your services. It could be as simple as putting a topic on the table that the CPPC of-fice can pass along to yet another member to address. We all have ideas, questions, concerns and potential solutions to many elements in our industry. Keeping them to oneself, does no one else any benefit; so speak up and share what is on your mind through one of the many venues we offer.

I recently spoke to “The Computer Guy” about “Fa-cebook” and “LinkedIn”, both popular internet com-munity associations; one more personal, the other more professional. They both claim to be a great way to meet others of like interest and to share informa-tion or “Networking”. Personally, I have not jumped on that band wagon, yet; as I am not sure it fits my needs. But I am continuing to believe I am the only one left that hasn’t joined. Hopefully the Computer Guy will share some further insight on these elements in the future. Sometimes it is a matter of us just not understanding that new gadget, so we avoid it for the wrong reasons. Thank you to those that have shared of themselves and continue to do so. Hopefully others will find that they have much to share and will do so in the near future as well. Together as a membership, we can make a difference, by both “What We Know” and “Who We Know”. And you never know when “Who You Know” just might open an otherwise closed door, so that they can find out “What You Know”. The time is now to get involved and invested. v

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It is often “Whom You Know”, not always “What You Know” or is it?by Alan R. JobeCPPC Executive Director

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Sweet and CynicalSweet and Cynical’s column is here to answer your ques-tions. Mr. Cynical and Mrs. Sweet thank those that have taken the time to send in questions in the past and welcome new ones. If you have a question for Sweet and Cynical, please email them to the CPPC office at [email protected]. Simply place “Sweet and Cynical” in the Subject Line and the office will route it direct to us for review and re-sponse. Sources of all questions are kept confidential, so you do not have to worry.

Dear Sweet and Cynical,

I've been patiently waiting for the economy to get better but I don't see it. Can you look into your crystal ball and tell me what you see? Do you see a recovery or any Obama dollars coming our way?

Wishful Thinking in Dire Straits Dear Wishful Thinking,

You really are on your last dollar if you think either Mr. Cynical or I have the all knowing word on this matter or the true direction of the bailout funds. All of us do have to realize that things started getting bad long before they actually hit most of us personally. It is that old proverbial trickle down effect. Most of us just kept going along our merry way, with that proud assumption, that it was not going to affect us. Well, guess what. I am confident it has affected all of us, in some way or another; and of course, some, more than others. There are just too many factors in-volved to predict what the true effect was going to be on each of us or to what extent it would hurt. I personally have talked with fellow members that have been lightly affected and some that have been hurt to the point of closing their door. I personally just cry to see that happen to dear people I know. But Mr. Cynical and I both have said many a time that you have to prepare for that rainy day and diversify if at all possible. And many of our members have shared ideas for doing just that either in articles in the Newsletter or at past gatherings. These members have the experience to share and it is incredible to see just how much they do share for the benefit of their fellow members. I am proud to be amongst them. But let’s move along, Mrs. Cynical just doesn't like to whaler in the pity too long. It can have a re-ally bad effect on the overall presentation of one’s self that I try to uphold. Oh girl, you are on it today. Hey the girl has to keep up her appearances at all times. One never knows when the next prospective boyfriend, I mean business op-portunity might come along.

Latest financial predictions I have seen do look promising. News just this last weekend reported that used housing sells were up for the past 3 months counting and that the number of available houses were down. Those are markers they are

watching to predict if we hit the bottom and are rebound-ing. By those figures, we are rebounding. Wish someone would tell my financial institution that. But as the position we are in did not happen overnight, the re-bound will not happen overnight either. Earlier in the year, the prediction was that we would hold our own through most of 2009 and then things should start to truly re-bound. Well it is Au-gust, so that prediction of re-bound is less that 6 months away. We can truly hope that the foreseers are correct. I know my personal nest egg is dwindling, much like a lot of other things of mine; but that is not for print here. Oh girl, that was funny.

In the mean time, keep pushing along, be positive, do a 110% forward thinking and work, continue to diversify to have more options to prosper and keep involved with the CPPC where you can be informed on those things that mat-ter to you and your business. And don't forget the upcom-ing Fall Convention. Yet another opportunity to step up, gain knowledge, meet or re-aquaint with business prospec-tives and focus forward on future opportunities within our industry. I just saw on the CPPC website that the President of AMSA is speaking at the Fall Convention. I cannot think of anyone better to shed proper light on our current and fu-ture industry. Way to go planners of the Fall Convention. I will be there with my usual bells on, waiting to hear what the status of our industry is and where I am in that status block. Hope to see you there.

Sincerely, Mrs. Sweet

Wishful thinking,

Now that Mrs. Sweet is done nurturing you and petting your head bald, I guess I can try to answer your question.

Let's see......oh yes. Crystal Ball. I would be looking into mine had it not been destroyed in my last move. Since I didn't claim it on my high value list, the carrier gave me 15.00 for it!!! As a good gesture, on Mrs. Sweet’s last birth-day; I used the crystal ball money to purchase a broom for Mrs. Sweet, so she always has a ride to the post office to pick up her alimony checks. Which reminds me, don't forget Mrs. Sweet’s birthday is the week before Groundhog Day. Mark it on your calendars. Maybe if we can get Mrs. Sweet to come out of Tiffany's and Bloomingdales long enough to look for the shadow of her last 3 husband’s billfold pockets...we might be able to predict the national recovery.

Anyhow... all seriousness. There are some SBA loans out there every small business should look into to restore their cash flow. Finally part of the Obama Nation recovery proj-ect has finally reached us. But once the money is gone, it is gone. Do not hesitate putting in your application!

They are giving away a max of 35K at zero per cent interest and no payments for one year, and then giving you 5 years

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to pay it back at Zero interest. You can't beat it!!! So anyone who has had a successful business before all this started may want to take advantage of this loan. The application process is a pain, but who can't use 35K right now to help pay off higher interest loans?

The Program is called: America's Recovery Capital (ARC) the website is www.sba.gov

Good luck! I went out last night to celebrate the fact they changed trash day from Tues to Mon, and started charg-ing us more for it! Gotta love the city municipalities...they sensed the need, and engaged the greed. Anyhow, get to work before Ms. Sweet starts singing us lullabies...

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Sweet and Cynical July revision:Dear Readers:You may have noticed that Mr. Cynical did not have a response to last month’s question. Well, if Mrs. Sweet could be vain as usual and have her way, she would have advised you that Mr. Cynical was late with his response and he missed the deadline. Of course, we can not allow Mrs. Sweet to be that vain, now can we? Unfortunately it was an oversight during the proofing of the Newsletter. We apologize to our readers that fol-low that column. For your convenience, please see the Mr Cynical’s response to the question. The complete response as it should have appeared can be viewed in the July Newsletter on-line.

Well Sweet and Cynical,I am still a little unsure of the some of the advice that you two have given out. But I must admit, I am a fan of your column. Please keep the zingers coming. We all need that option of humor in these financially stressful times. Speak-ing of which; like many others, I am finding it hard at times to deal with what appears to be some slow payments for the assignments I have been bleassed to have received. I even received an assignment of late from a party that stiffed me for quite a long time in the past. I really hate to turn work away in these times, but how do you determine if the risk is worth it when accepting an assignment these days; es-pecially from a party that has a bad past history. It is very difficult to face getting burned. Is it appropriate to ask for a down payment on a claim if it exceeds a risky amount? Signed, A Little Gun Shy. Gun Shy,

Looking down the barrel of a potentially catastrophic loss of money from a deadbeat carrier can be somewhat tough.

My opinion is much like Mrs. Sweet's, shoot me now!!!

Start out slow with what you don't know, jump fast on the ride that will last!!! Don't say a word Mrs. Sweet about your last Vegas trip. We do NOT want to know. Besides I just ate breakfast, and since its the most important meal of the day.........stop in the name health!!!

Don't cut off your nose to spite your face. There is a flip side to every coin. Carriers don't always like paying for services they have not received. So don't get too cocky with your carefulness. There are companies that as sure as the sun comes up tomorrow after the sunset today, the check will come after the release. These are your closest clients. Don't destroy the trust you have being paranoid over everyone.

Get r' dun repair firms!!!! Get r' paid carriers!!!!

Mrs. Sweet, we are going to have to keep you out of the yellow pages in you have way too much insight on prepay services!!! Cynical v

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Military Representatives Again Participate in Our ConventionThe CPPC is happy to announce that past Pan-elists from the respective Military Branches are returning for another up-close and personal dis-cussion with our members on Military Claim Procedures and Policies. If you have not had a chance to participate in one of these discussions in the past, please do not miss this opportunity. Past discussions have left those that participat-ed with the desire that they had had more time to further. With that in mind, we have extended their discussion time this go around.

Those participating and their respective bios follow:

Panel of Military Branch Representatives:Patricia A. Leonard:Deputy Assistant Judge Advocate General

J. Christopher Malley: Deputy to the Chief, AFCSC

J. D. Reese:Chief, Operations Division, AFCSC

Steven R. Kelly:Chief, Personnel Claims Branch, U.S. Army Claims Service

PATRICIA A.LEONARD, ESQ.Deputy Assistant JudgeAdvocate GeneralClaims and Tort LitigationOffice of the Judge Advocate General

Ms. Leonard received her B.A. in Political Science in 1979 from St. Michael's College in Burlington, Vermont, and her J.D. in 1983 from Western New England College School of Law in Springfield, Massachusetts. She was commissioned as an Ensign in the United States Naval Reserve in Novem-ber 1982, and graduated from Naval Justice School, New-port, Rhode Island in December 1983.

Ms. Leonard served as Legal Assistance Attorney, Claims Attorney, and Chief Defense Counsel at Naval Legal Service Office, Pearl Harbor, Hawaii from December 1983 - Decem-ber 1985. She served as Legal Assistance Attorney and De-fense Counsel at the Naval Legal Service Office Detachment,

Naval Air Station, Brunswick, Maine from January 1985 - September 1987 when she was released from active duty.

After spending 2 years in private practice in Massachusetts where she specialized in insurance defense litigation, Ms. Leonard came to the Claims and Tort Litigation Division of the Office of the Judge Advocate General (OJAG Code 15) in December 1989. She is currently the Division Director for OJAG Code 15 and as such, is responsible for policy, procedures and processing of claims filed both on behalf of and against the United States. OJAG Code 15 has a staff of 110 legal professionals who process claims filed pursuant to the Federal Tort Claims Act, Military Claims Act, Foreign Claims Act, Medical Care Recovery Act, Federal Claims Collection Act and the Military Personnel and Civilian Em-ployees' Claims Act. The Division also serves as custodian and release authority for reports of investigation conducted pursuant to Chapter II of the Manual of the Judge Advocate General (JAGMAN).

Ms. Leonard is a Captain in the Reserve Component of the Judge Advocate General’s Corps and currently serves as Appellate Defense Counsel, supporting the Appellate De-fense Division of the Office of the Judge Advocate General, Washington Navy Yard, D.C. Captain Leonard previously served as Commanding Officer, NR LSO MIDLANT 306 (Norfolk), Commanding Officer, NR LSO SOUTHEAST 208 (Charleston) and Commanding Officer, NR LSO MIDLANT 206 (Norfolk). Captain Leonard is authorized to wear the Meritorious Service Medal(2), the Navy Commendation Medal, the Navy Achievement Medal(2) and the Civilian Meritorious Service Medal. She is admitted to practice be-fore the Supreme Judicial Court of Massachusetts, the Fed-eral District Court for the District of Massachusetts, and the United States Supreme Court.

MR. J. CHRISTOPHER MALLEY

Chris Malley is currently serving as the deputy to the Chief, Air Force Claims Service Center (AFCSC), in Kettering, Ohio. The AFCSC is the central Air Force facility for processing all claims against the Air Force under the Personnel Claims Act. To achieve its mission, it has developed an IT-centric process to maximize the convenience of both claimants and claims adjudicators. The AFCSC works closely with other DoD claims services, the carrier industry, and USTRANSCOM and the Air Force transportation communities to ensure Airmen are properly cared for when claims arise. He is a member of the Texas Bar.

After graduating from Texas A&M, Mr. Malley entered the Air

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Force through Officer Training School in 1993. As flight com-mander, he led his flight to being named Honor Flight of his graduating class. His first assignment was with the 60th Airlift Wing at Travis AFB, California, as an information management officer. He first served as a squadron section commander and mo-bility officer before moving on to be a group executive officer. During this tour, he deployed to Freetown, Sierra Leone, with the Director of Mobility Forces in support of Operation ASSURED RESPONSE, helping to coordinate the airlift of civilians from the American embassy in Monrovia, Liberia, during a civil war. Soon after returning from Africa, he went to attend law school at the University of Houston through the Funded Legal Education Program. While there, he became Editor-in-Chief of the Houston Journal of International Law and a finalist in the school’s moot court competition. His first assignment out of law school was at the 2d Bomb Wing at Barksdale AFB, Louisiana, where he served as the Chief of Civil and Operations Law and as Chief of Mili-tary Justice. He moved on to the 62d Airlift Wing at McChord AFB where he served as Chief of Labor Law, Military Justice, and Military Law. While stationed at McChord AFB, Washington, he deployed in support of Operation IRAQI FREEDOM to Tallil AB, Iraq, where he served as Staff Judge Advocate. He then went on to be the Deputy Staff Judge Advocate at the 9th Reconnaissance Wing, Beale AFB, California, until he separated from active duty in September 2006.

He married his wife, the former Shari McNally, of Houston, Texas, on 8 August 1998.

EDUCATION:1990 Bachelor of Science, Physics, Ole Miss University, Oxford, Mississippi 1992 Master of Business Administration, Texas A&M University, College Station, Texas 1999 Doctor of Jurisprudence (cum laude), University of Houston, Houston, Texas 2000 Squadron Officer School, in residence 2005 Air Command and Staff College, by correspondence ASSIGNMENTS:1. June 1993 – September 1993, Officer Trainee, Officer Training School, Lackland AFB, Texas2. September 1993 – July 1996, Section Commander, 60 MSS, and Executive Officer, 60 OG, Travis AFB, California3. July 1996 – July 1999, Funded Legal Education Program, Houston, Texas4. August 1999 – June 2002, Chief, Civil/Operations Law, and Military Justice, 2 BW, Barksdale AFB, Louisiana5. July 2002 – July 2004, Chief, Civil/Labor Law, Military Jus-tice, and Military Law, 62 AW, McChord AFB, Washington 6. March 2004 – June 2004, Staff Judge Advocate, 407 AEG, Tallil AB, Iraq7. July 2004 – September 2006, Deputy Staff Judge Advo-cate, 9 RW, Beale AFB, California8. October 2006 – Present, Deputy Chief, Air Force Claims Service Center, Kettering, Ohio

MAJOR AWARDS AND DECORATIONS:

• Meritorious Service Medal with two oak leaf clusters• Air Force Commendation Medal• Joint Meritorious Unit Award• Meritorious Unit Award• Air Force Outstanding Unit Award with three oak leaf clusters• National Defense Service Medal with star• Iraq Campaign Medal• Global War on Terrorism Service Medal• Humanitarian Service Medal• Air Force Expeditionary Service Medal with gold border

OTHER ACHIEVEMENTS:2000 Outstanding Briefer, SOS

EFFECTIVE DATES OF PROMOTION:Second Lieutenant 22 September 1993First Lieutenant 22 September 1995Captain 22 September 1997Major 1 January 2004GS-13 30 October 2006YC-02 21 January 2007(Current as of April 2009)

Mr. J.D. Reese

J.D. Reese is assigned to the Air Force Claims Service Cen-ter, Kettering, OH as the Chief, Operations Division, where he oversees the operations of adjudicating all Personnel Claims in the Air Force. He is originally from Pittsburgh, PA. He entered the Air Force in January 1982 until he retired in June 2007. He had a break in service from 1987-1988 and worked for Parks Moving and Storage, United Van Lines, Warrendale, PA, as Claims Manager. He is married to Betty and they have three girls - Marianna, Jamie, and Rebecca.

EDUCATION:

2008 - Currently enrolled - Masters Degree in Military Op-erational Art and Strategic Studies1998 - Bachelor of Science Degree in Human Resource Man-agement, Faulkner University, Montgomery, AL1997 - Associate of Applied Science Degree in Instructional Technology and Military Sciences1997 - Teaching Certification1993 - Associate of Applied Science Degree in Paralegal Studies2000 - Senior NCO Academy (by correspondence)2002 - Senior NCO Academy (in residence)

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ASSIGNMENTS:1. Mar 82-Mar 84, 347 TFW, Moody AFB, GA 2. Apr 84-Jun 85, 4 CSG, Seymour Johnson AFB, NC3. Jul 85-Jul 87, 410 BMW/JA, K.I. Sawyer AFB, MI4. Aug 87-Aug 88, 112 TFG/JA, Greater Pitt Int’l Airport, PA ANG5. Sep 88-Oct 90, 42 AD/JA, Grand Forks AFB, ND6. Nov 90-Nov 91, 51 TFW/JA, Osan AB, ROK7. Nov 91-Nov 94, 410 BW/JA, K.I. Sawyer AFB, MI8. Nov 94-Jun 98, JAG School, Maxwell AFB, AL9. Jun 98-Jun 00, 50 SW/JA, Schriever AFB, CO10. Jul 00-Jul 04, 3 AF/JA, RAF Mildenhall, UK - OPERATION NORTHERN WATCH (09/2002) - OPERATION IRAQI FREEDOM (03/2003)11. Jul 04-Sep 05, 52d FW/JA, Spangdahlem AB, Germany 12. Sep 05-Apr 07, 18 AF/JA, Scott AFB, IL13 Apr 07-Aug 07, Maxwell AFB AL14. Aug 07-Chief, Operations Division, Claims Service Center, Kettering, OH

AWARDS AND DECORATIONS: DEVICES1. Meritorious Service Medal 52. Air Force Commendation Medal 23. Joint Service Achievement Medal 04. Air Force Achievement Medal 15. Joint Meritorious Unit Award 06. AF Outstanding Unit Award 37. AF Organizational Excellence Award 08. AF Good Conduct Medal 69. National Defense Service Medal 110. Armed Forces Expeditionary Medal 011. Global War On Terrorism Expeditionary Medal 012. Global War on Terrorism Service Medal 013. Korean Defense Service Medal 014. AF Overseas Ribbon Short 015. AF Overseas Ribbon Long 016. Air Force Expeditionary Service Ribbon with Gold Border 017. AF Longevity Service 418. USAF NCO PME Graduate Ribbon 219. Small Arms Expert Marksmanship Ribbon 120. AF Training Ribbon 0

Eighth AF Outstanding Paralegal Airman of the Year, 1993; Air University Outstanding Paralegal Airman of the Year, 1996; Third AF Outstanding Senior Paralegal of the Year, 2001; USAFE Outstanding Senior Paralegal of the Year, 2001.

EFFECTIVE DATES OF PROMOTION:Airman Basic January 1982Airman July 1982Airman First Class January 1983Senior Airman April 1985Sergeant April 1986 Staff Sergeant November 1986Technical Sergeant January 1995Master Sergeant May 1999Senior Master Sergeant December 2003GS-12 April 2007YC-02 August 2007(Current as of Aug 2008)

MR. STEVEN R. KELLYCHIEF, PERSONNEL CLAIMS BRANCHU.S. ARMY CLAIMSSERVICE

Mr. Kelly is the Acting Chief of the Personnel Claims and Recovery Division of the USARCS. In July 2005 when he returned to the Claims Service after completing a one year mobilization tour as the trial defense counsel at Fort Dix, New Jersey. He retired as a lieutenant colonel in the JAG Corps Reserve in February 2006.

Mr. Kelly served on active duty in the Judge Advocate Gen-eral’s Corps from 1982 through 1989. He left active duty to become an associate in the firm of Sweeney, Sheehan and Spencer in Philadelphia. He left private practice in 1994 for an eight month temporary tour of active duty with the MFO in Sinai, Egypt. He worked as an attorney advisor at Fort Devens, Massachusetts from October 1995 until com-ing to USARCS in March 1998. After a little over a year as an attorney advisor in the Legal Analysis Branch, Mr. Kelly served as the Deputy Chief, Recovery Branch, and later the Acting Chief of Recovery Branch, until being mobilized in June 2004.

Mr. Kelly graduated from Temple University School of Law in 1981 and is admitted to practice in Pennsylvania and New Jersey. He is married to his class mate from the 98th JAG Basic Course, Colonel Wendy Kelly, a reserve Judge Advocate who is currently on active duty serving as the Ex-ecutive Officer to the Appointing Authority for the Military Commissions Agency. They have two children, Edward, 21, and Erika, 18, both of whom are attending college in Virginia. v

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BayArea RestorationComplete claims serviceServing the Entire San Francisco Bay Area

Over 35 Years Experience650-728-1662 Office | 650-728-1663 Fax

Email: [email protected][email protected]

We handle: antiques, art, marble, metal,property, appliances, TVs, DVDs, stereos,

computers, doll houses, chandeliers,clocks, lamps, etc.

All Work Guaranteed

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Hawaii’s Leader in

F U R N I T U R ER E PA I R S

Make Us Your HAWAII CONNECTION

You Direct Us, and We DeliverContact Us Today

Phone: (808) 261-6600 or Cell: (808) 722-4961Fax: (808) 236-0205

E-mail: [email protected] Site: www.ronsfurniturerepairs.com

Hawaii's leader

to expedite appointments & repairs8 Years of

All & furniture

in 8 years

Full inspection & complete claims service including digital photographs for the Moving & Insurance Industries Services Available up

to 150 Mile Radius of Denver, CO

Total Furniture Repair & Restoration Services

including:

• Mobile service for on-site wood & leather touchup• Regluing & Repairing• Expert Refinishing• Top Quality Reupholstery

Not a chain, not a franchise. Owner-managed, by Dan Whitney & Leo Molina, Brandt and Whitney is

“the real deal.”

Brandt & Whitney, Inc.* 4885 South Broadway * Englewood, Colorado 80110Phone: (303) 788-0820 * Fax: (303) 788-1701 * E-mail: [email protected]

Web: www.brandtandwhitney.comwww.furniturerestorationtoolsandsupplies.com

www.designcenterfabrics.comwww.foamcuttosize.net

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You can’t just make this stuff up – Part 2I did something 2 weeks ago that I have NEVER done before – I lost my wallet. I went on a job out in Morristown, NJ (approx. 35 miles northwest) then onto another 2 stops. At one of those 3 stops I lost my wal-let. At the first stop the shipper was Russian and when I phoned them back to inquire about leaving my wallet at their residence they, sort of, understood what I was asking. They said they couldn’t find it. The 2nd stop I was just delivering some things. I did go back to their residence, we looked through the house – couldn’t find it. 3rd stop of the day – same scenario.

So, I had to go through the entire process of re-invent-ing my identity. I had to get a new driver license, new credit cards, new everything.

Unfortunately for me, the next day I had an appoint-ment at the West Point Military Academy in New York State, New York. Needless to say, this military facil-ity is very security conscious. You just can’t walk into West Point, you need forms of identification.

I did go to my local police station the day I lost my wal-let to report it lost – wanted to make sure that if it was found the person who found it wouldn’t be able to start using my credit cards (that don’t work anyway) and assume my identity (not that anyone would want to assume MY identity). Having that police report in hand, I figured that would be good enough to secure my admission on base so that I could keep my appoint-ment. with the Army Captain. I made sure my helper had his ID in order and asked him to do the driving onto the base.

When we got to the security gate, in the van, the mili-tary police stopped us and asked to see my helper’s ID (he was driving). The MP walked over to the passenger side of the truck and asked to see my ID. I responded with an apology and the explanation that we had a slight problem - told him that I had lost my wallet yes-terday and just don’t have any form of ID on me. I assured the MP that I was, indeed, Dan Manning – the owner of this business. I also showed the MP the copy of the police report I had filed regarding my wallet loss. I also showed the MP a business card with my name on it and pointed out to him that the side of the trucks reads “Manning Claim Services”. The MP looked at me and said “I’m sorry Sir but all of this doesn’t matter. You can’t get into West Point without the proper iden-tification”. He went on to say “I have to know that you are actually Dan Manning. Is there any way you can prove to me that YOU are Dan Manning”?

I thought and thought for about 30 seconds about how I could actually prove that I am Dan Manning - the things I had and showed the MP were not adequately identifying me to this MP.

A light bulb went off in my head – it dawned on me how I could ID myself.

I told the MP “No problem sir, I can show you right away that my name is Dan”. The MP responded, “Go ahead, show me and you’re in”.

I rolled up my sleeve. Unfortunate for me, when I was 16 years old on one stupid night I got a tattoo with my name on it and it is still on my left arm. I said “See, my name is Dan” and showed the MP my tattoo, I showed him my business card again, I reminded him my name “Manning” was on the side of the truck.

The MP proceeded to start laughing hysterically. He told us in all of his time in security that he has never seen this form of identification in trying to get into West Point. He then called ahead to the Army Captain I had the appointment with and he did verify that he had an appointment. with Dan Manning. The MP let me in and was still laughing as we drove through the gate.

I guess there is a lesson here – I guess, either, don’t loose your wallet OR make sure your name is tattooed onto your arm.

Until next month, Dan v

From the Other Side of the DeskBy Dan ManningManning Claim ServicesAllendale, NJ

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York House, Church Street,Shipston on Stour, Warwickshire.CV36 4AP.United Kingdom24 hour Telephone: +44 (0) 1608 664 777Fax: +44 (0) 1608 664781www.bakerclaims.com

1425 K Street NW, Suite 350 Washington, DC 20005 Tel: 202.587.5745 Fax: 202.587.5601

• Fort Pierce

• West Palm Beach

• Boca Raton

• Ft. Lauderdale

• Miami

• Key Largo

• Key West

Marco Island •

Naples •

FT. MYERS

HIALEAH

349

334

333

330340331332

341

339

338

★★

Fine Arts Restoration:• Marble • Fine Ceramics

• Paintings • Picture Frames

• Porcelain • Antiques Restored

• Statuary • Claims Service

• Refinishers • Upholsterers

Residential • Commercial

Claims Inspection • Antiques Restored • International Division

Main Office:

HIALEAH3140 W. 84th Street, Bay #6 • Hialeah, FL 33018

Phone: 305.558.5141 • Fax: 305.556.0700E-mail: [email protected]

— SINCE 1974 —

Sarasota •

Serving Mass., R.I., N.H., & CTphone: 800.834.6016 • fax: 800.510.0408

www.classic-furniture.com

Classic Furniture ServicesNew England’s Moving Claims Leader

An Authorized

RestorationCenterAmerica’s FurnitureRestoration Specialists

Onsite Repairs & Complete Restoration Upholstery & Leather Repairs/Cleaning

Antiques • Fu�l Service Claims Han�ling • Third Party Services • Residence Repairs

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MAINE

NEWHAMPSHIRE

VERMONT

NEW YORK

MASSACHUSETTS

CONNECTICUT

PENNSYLVANIA

DELAW

ARE

The on-site furniture repair experts,proudly serve the Northeast.

ConnecticutServing Fair�eld County Amy Coilparampil p 203/268-9698 f 203/268-9562 [email protected]

MassachusettsServing Worchester County Greg Hamel p 877/FIX FURNITURE ext 88 f 877/349-3879 ghamel@877�xfurniture.com

Serving Plymouth County & the Surrounding AreasBob O’Rourke p 781/878-0582 f 781/878-0583 [email protected]

Serving Middlesex County Carl Bryant p 978/501-4598 f 978/486-9554 [email protected]

New HampshireServing Hillsborough and Cheshire Counties Allen Scoggan p 603/434-0774 f 603/432-2183 [email protected]

New JerseyServing Bergen County Robert Lord p 201/358-6169 f 845/368-2518 [email protected]

Serving Mercer & Burlington Counties Joe Wesley p 609/324-9779 f 609/324-3894 [email protected]

Serving Middlesex, Somerset and Union Counties David Stogoski p 908/755-8440 f 908/756-2863 [email protected]

Serving Southern New Jersey Drew Kelley p 856/582-7606 f 856/589-9824 [email protected]

Serving Morris County Ira Lichtman p 973/770-4424 or 973/540-0223 f 973/398-9872 [email protected]

PennslyvaniaServing Lancaster & the surrounding Susquehanna Valley Vicinity Michele Switalski p 717/361-7600 f 717/361-7622 [email protected]

VermontServing Vermont and Northeast New YorkGreg Fowlerp 802/244-1984 f 802/[email protected]

Corporate HeadquartersServing the US, Canada & the UK Memphis, TN p 800/877-9933

To �nd the Furniture Medic nearest you, Visit www.furnituremedic.com .

New YorkServing Manhattan, Nassau County & Long Island Chris Tantillo p 516/333-9090 f 516/333-0805 [email protected]

Serving Central New York Dick Toombs p 315/445-1100 f 315/445-1206 [email protected]

Serving the Southern Tier Peter Moore p 607/748-8657 f 607/748-5156 [email protected]

Serving Albany, Rensselaer & Saratoga Counties Hiland Sanders p 218/383-4272 f 518/383-4294 [email protected]

Serving Je�erson County Micheal Grandjean & Timothy Nevin P 315/786-8453 f 315/786-0785

Serving Westchester & Rockland County Robert Lord p 845/368-0046 f 845/368-2518 [email protected]

NEW JERSEY

RHODE ISLAND

Advertisement based on participating locations only. Additional Furniture Medic locations also available. To find additional locations please visit our website at www.furnituremedic.com.

MAINE

NEWHAMPSHIRE

VERMONT

NEW YORK

MASSACHUSETTS

CONNECTICUT

PENNSYLVANIA

DELAW

ARE

The on-site furniture repair experts,proudly serve the Northeast.

ConnecticutServing Fair�eld County Amy Coilparampil p 203/268-9698 f 203/268-9562 [email protected]

MassachusettsServing Worchester County Greg Hamel p 877/FIX FURNITURE ext 88 f 877/349-3879 ghamel@877�xfurniture.com

Serving Plymouth County & the Surrounding AreasBob O’Rourke p 781/878-0582 f 781/878-0583 [email protected]

Serving Middlesex County Carl Bryant p 978/501-4598 f 978/486-9554 [email protected]

New HampshireServing Hillsborough and Cheshire Counties Allen Scoggan p 603/434-0774 f 603/432-2183 [email protected]

New JerseyServing Bergen County Robert Lord p 201/358-6169 f 845/368-2518 [email protected]

Serving Mercer & Burlington Counties Joe Wesley p 609/324-9779 f 609/324-3894 [email protected]

Serving Middlesex, Somerset and Union Counties David Stogoski p 908/755-8440 f 908/756-2863 [email protected]

Serving Southern New Jersey Drew Kelley p 856/582-7606 f 856/589-9824 [email protected]

Serving Morris County Ira Lichtman p 973/770-4424 or 973/540-0223 f 973/398-9872 [email protected]

PennslyvaniaServing Lancaster & the surrounding Susquehanna Valley Vicinity Michele Switalski p 717/361-7600 f 717/361-7622 [email protected]

VermontServing Vermont and Northeast New YorkGreg Fowlerp 802/244-1984 f 802/[email protected]

Corporate HeadquartersServing the US, Canada & the UK Memphis, TN p 800/877-9933

To �nd the Furniture Medic nearest you, Visit www.furnituremedic.com .

New YorkServing Manhattan, Nassau County & Long Island Chris Tantillo p 516/333-9090 f 516/333-0805 [email protected]

Serving Central New York Dick Toombs p 315/445-1100 f 315/445-1206 [email protected]

Serving the Southern Tier Peter Moore p 607/748-8657 f 607/748-5156 [email protected]

Serving Albany, Rensselaer & Saratoga Counties Hiland Sanders p 218/383-4272 f 518/383-4294 [email protected]

Serving Je�erson County Micheal Grandjean & Timothy Nevin P 315/786-8453 f 315/786-0785

Serving Westchester & Rockland County Robert Lord p 845/368-0046 f 845/368-2518 [email protected]

NEW JERSEY

RHODE ISLAND


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CPPC Announces their Keynote Speaker for the 2009 CPPC Fall Convention

We are so very excited to announce that Linda Bauer Darr, President and CEO of the American Moving and Storage Association has generously agreed to come speak at our fall Convention and give us some first hand insight on the status of

our Industry. Don’t miss this rare opportunity for our organization.

LINDA BAUER DARRPresident and CEO

American Moving and Storage Association

Linda Bauer Darr is President and CEO of the American Moving and Storage Association (AMSA), Executive Director of the Moving and Storage Institute, and Publisher of Direction magazine. The leading trade association for the moving and storage industry, AMSA is a result of a merger of three associations – the American Movers Conference (AMC), the Household Goods Carriers’ Bu-reau, and the National Moving and Storage Association, the oldest of which dates back to 1920. Linda was chosen to lead AMSA in April of 2007. Ms. Darr has almost 20 years of experience in transportation policy, association management and government relations. Her experience includes senior positions with the American Trucking Associations and the American Bus Association, as well as serving during the Clinton Administration at the U.S. Department of Transportation. As Deputy Assistant Secretary for Budget and Programs, she oversaw the development of a $60 bil-lion annual budget for the department and interacted regularly with senior officials in the Admin-istration and at the White House and with members of Congress and their staff on a wide range of transportation policy matters. Ms. Darr serves on the Board of the American Highway Users Alliance, the Eno Transportation Foundation’s Advisory Board, the Industry Advisory Panel of the Employee Relocation Council, and was appointed to the U.S. Chamber of Commerce’s Committee of 100 Top Association Execu-tives. Ms. Darr graduated from the University of Maryland and resides in Alexandria, Virginia.

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Alabama Serving Madison County Steve & Corinne Healy p 256/882-9298 f 256/882-9298 www.4furnituremedic.com/AL/21169

Serving Jefferson & Shelby Counties Butch Rowell p 205/982-0029 f 205/982-0043 [email protected]

Serving Jefferson & Shelby Counties David & Claudia Herring p205/699-8961 f 205/699-3753 [email protected]

Arkansas

Serving Northeast Arkansas & the Bootheel of Missouri Furniture Medic of NEA p 870/269-7712 f 870/269-7713 [email protected]

Georgia

Serving Cobb County Tom Sukalac p 770/819-6881 f 678/669-1645 [email protected]

Florida Serving the Miami metro area

Jerry & Helen Doyle p 305/666-2125 f 305/234-6565 [email protected]

Serving Winter Park Andy Geraci p 407/382-3470 f 407/695-3114 [email protected]

Serving Manatee, Sarasota, Charlotte, Lee & Northern Collier Counties Parker/Haywood p 941/473-4180 f 941/475-5308 [email protected]

Serving Broward & Palm Beach Counties

Serving Palm Beach County

Jeff &Tom Fleckenstein

Simon & Lyn Warren

p 954/340-3278 f 954/972-5970

p 561/994-0999 f 561/994-3399

p 561/750-2468

[email protected]

The on-site furniture repair experts,proudly serve the Southeast.

Kentucky

Serving Central KentuckyBob Dickson p 859/272-4000 f 859/[email protected]

North Carolina

Serving

Wake, Orange, & Durham Counties

Charles & Valerie Bratton p 919/841-2622 f 866/731-5470 [email protected]

Tennessee

Serving Franklin, Brentwood & Murfreesboro Jerry Uhrine p 615/368-3159 f 615/368-3169 [email protected]

Serving the greater Memphis metro area Bill & Carl McCrary p 901/753-8211 f 901/755-9874 [email protected]

Virginia Serving Fairfax & Prince William Counties Robert T. DeMay p 703/339-9736 f 703/339-9738 [email protected] www.furnituremedic-nova.com

Serving Central Virginia Bob Borkovec p 540/586-8998 f 309/402-2617 [email protected]

Serving Fairfax, Stafford & Spotsylvania Counties Thomas Holmes p 703/451-8035 f 703/913-3225 p 540/288-2255 [email protected]

Serving the North Hampton Roads area Calvin Griffin p 757/865-4111 f 757/865-6965 [email protected]

Serving Augusta & Albemarle Counties Raymond & Tammie Rinaldo p 540/886-1886 f 540/886-4186 [email protected]

Corporate Headquarters

Serving the US, Canada & the UK Memphis, TN p 800/877-9933 www.furnituremedic.com


Serving the Greater Richmond area & the Tri-CitiesTim Bendallp 804/862-1697 f 804/[email protected]

Serving the South Hampton Roads areaDail Dekkerp 757/481-9663 f 757/[email protected]

& surrounding areas

Serving Mecklenburg & surrounding areas

p 704/847-7683 f 704/846-7124 Dave & DeAnna Benson

[email protected]

Serving Greenville & surrounding areasAshley Riddle p 864/862-8860 f 864/862-9192 [email protected]

South Carolina

C P P C

CPPC - 21

Widgets The choice product for every marketing and manu-facturing class is the illusive widget. Much like the monster in the lake and the hairy fella in the woods, no one really knew what it really was. Finally, geeks everywhere have come to the rescue and gave the widget a home.

So what is it? A widget is an applet (small applica-tion) that lives on your desktop. They generally don’t take up too much room or memory to affect your computer’s performance. These little wonders can do just about anything you can imagine and many things you can not. Widgets include RSS readers, games, tuners for listening to Sirius radio (subscrip-tion needed for Sirius), and weather.

Why a need? The internet is full of these little pro-grams; however there is never a guarantee the ones you use will play nice with one another or safe for your computer. In comes Yahoo, they have the Yahoo Widget Engine (formerly Kongabulator). Yahoo has thousands of widgets available so you’re sure to find something you can use. Among the most popular is the Sticky Deluxe giving you stickies for your desk-top, Informer which monitors your computer’s sys-tems, Lost the TV show, and for those who just have to blow off steam is Shootit. Shootit is a fun widget that allows you to shoot holes in your desktop. Pick your ammo and let ‘r rip!

Alright, some of those may not seem to have much productive value, but there are just too many to list. You may watch the weather, market, or loved ones all in a little window on your desktop. Before you in-stall the program, go to yahoo.com and search yahoo widgets. Search some to see if there is anything you just can’t live without.

Thank each of you once again for your feedback and support. Please contact me with any questions or suggestions at [email protected].

~Guy EndsleyLone Star Restorations v

Ask theComputerGuyby Guy EndsleyLone Star Restorations

Services Include: • Before/After Move Appraisals • Residential and Business Contents • Decorative and Fine Arts • Consultations

Serving the Nation!Ms. Avie C. Kalker

[email protected] 413-822-2270 New England 602-957-4955 Phoenix Dallas

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CPPC - 22

5th Generation craftsmen since 1895 2525 West Highway 13Burnsville, MN 55337

(952) 890-2284fax (952) 890-2296 fax

[email protected]

Minnesota2400 West Belleview Ave.

Littleton, CO 80120(303) 798-3220

fax (303) 798-9888 [email protected]

Colorado1525 East Burgundy Pkwy.

Streamwood, IL 60107(800) 481-9702

fax (630) 736-8883 [email protected]

Illinois

Five generations and three locations. Claims services with experience.

C P P C

Jeannie BatiaGollott Moving & StorageP.O. Box 6709Gulfport, MS 39506-6709Phone: 228-864-1446Fax: 228-864-1572Email: [email protected]

Sam MaxwellWood-Stock Shop16211 Sante Fe TrailLeavenworth, KS 66048Phone: 913-682-5125Fax: 913-682-0897Email: [email protected]

Ron GoldsteinWeathersby Guild - Northern New JerseyP.O. Box 104Rutherford, NJ 07070Phone: 201-618-6762Cell: 201-618-6762Fax: 201-765-9480Email: [email protected]: www.weathersbyguild.com v

CPPC - 23

P.O. BOX 14714 • PORTLAND, OR 97293

E-mail: [email protected]



P.O. BOX 14714 • PORTLAND, OR 97293P.O. BOX 14714 • PORTLAND, OR 97293




P.O. BOX 3684 • TUALATIN, OH 97062

Phone: (503) 699-2147 • FAX (503) 699-2148


P.O. BOX 3684 • TUALATIN, OR 97062

Phone: (503) 699-2147 • FAX (503) 699-2148

Welcome New Members

Mordechai Shlomo, Craftsman

fine art wood repair co.Furniture Repairs & Touch-Ups

Restorations of AntiquesCustom Woodworking

Full Transit Damage Service forInsurance Companies & Van Lines

Email: [email protected]

500 - C Grand Street #11H Fax: 212-842-9606 New York, NY 10002 Cell: 917-416-5870

C P P C

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CPPC - 24

If Interested in joining this game of fun, please contact Dan Manning [email protected] or Mark Spiehler at [email protected]

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CPPC - 25

Servicing the Bellingham Area

Blaine, Ferndale, Anacortis,Mt. Vernon and San Juan Islands

• Leather Repair • Hardwood Floor Repairs • Upholstery • Glass • Furniture Refinishing & On Site Touchup • Residence Damage Services

Excellent Third Party Service Network

Complete Claim Services

In Business Since 1968

Serving the GreaterSeattle Area

• Furniture Refinishing & On Site Touchup• Residence Damage Services • Upholstery • Glass

• Hardwood Floor Repairs • Leather Repair

Excellent Third Party Service Network

Complete Claim Services

In Business Since 1968

Q

Ray Spencer Enterprises

425-413-1660 office 425-413-1659 fax

[email protected]

Ra

y Sp

ence

r En

terp

rise

s 360-752-4379 office 360-752-4389 fax

[email protected]

Q

An Authorized

RestorationCenterAmerica s̓ FurnitureRestoration Specialists

Los Angeles, Ventura, Orange & San Diego

TEL & FAX: (310) 306-7414CELL: (310) 418-4542

C P P C

CPPC - 26

!""#$%&'()*+'("%,"-.*(%!

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<07!!ABCDEFADGHAB!!!!!!!!!!!!!!!!!!!!!!!I/J7!!ABCDFKBDBHBL!

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Email: [email protected]: www.deesfurniturerepair.com

See CPPC website for our profile: (www.claimsnet.org)

Ph: 708-297-4170 Fax: 708-960-0105

Over 40 years experiencespecializing in on site touch up & repair

Scratches - Gouges - Broken WoodThorough Reports - Clear Photos

C P P C

CPPC - 27

P.O. Box 410168St. Louis, MO 63141

314-813-2029

Proudly Serving the St. Louis Region

Call Our Service Team Todayand Mention this Ad for a FREE Inspection!*

3rd Party Relocation Services• Custom Crating and Uncrating• Appliance Disconnect and Reconnect• Entertainment Centers• Swing Sets• Exercise Equipment and more!

Claims Inspections and Repairs• Property Damage Repair• Timely Communications• Clear Write-Ups / Digital Photos• Professionally Trained Personnel *Limit One Free Inspection per Customer

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The CPPC has chosen Nashville, TN, for the site of their 2009 Fall Convention at the Doubletree Hotel Nashville-Downtown. The schedule of our event can be found within the pages of this Newsletter or up-to-date information is always available at the CPPC website, www.claimsnet.org. We hope you will join us for another educational and networking opportunity.

The Doubletree Hotel Nashville in Downtown Nashville, Tennessee invites you to experience the rich culture and heritage of "Music City USA" and the true meaning of southern hospitality. Our downtown hotel, located within walking distance of Tennessee's Capitol and the Nashville Convention Center, is only ten minutes from Nashville International Airport.

The Doubletree Hotel Nashville is within walking distance and/or near the following places of interest:

• Nashville Convention Center• Ryman Auditorium• First Art Center• Vanderbilt University• LP Field, Home of the NFL Tennessee Titans• Sommet Center, Home of the NHL Nashville Predators• TPAC TN Performing Arts Center• The Nashville Municipal Auditorium• TN State Capitol and Museum• Country Music Hall of Fame• Schermerhorn Symphony Hall• Historic 2nd Avenue – “The District”

Join usOctober 4th - 6th

for the2009 CPPC Convention

in Nashville, TN

315 4th Avenue NorthNashville, Tennessee, 37219-1693

Tel: 615-244-8200 Fax: 615-747-4894

Your “Ad” here could solve the equation of your next business partnership.

Check Ad Rates at www.claimsnet.org or Contact the CPPC Office

Immediately at 1-866-276-5656

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2009 CPPC Fall ConventionDoubletree Hotel – Nashville Downtown

October 4th - 6th, 2009

InformationLOCATIONDoubletree Hotel – Nashville Downtown is the sight for the 2009 CPPC Convention. The hotel is only 10 minutes from the airport and is within walking dis-tance of many attractions downtown, including “The District”, which houses many Honky Tonks, BB Kings, The Wildhorse Saloon and the Country Music Hall of Fame. All events of the Convention will take place in the hotel itself, with the exception of an optional Mon-day Night Outing or the Sunday Golf Scramble. It is a recently remodeled property with all the latest ameni-ties. The Hotel does have dining on the property and a Starbucks in their lobby for added convenience.

HIGHLIGHTSOur goal continues with this event to provide edu-cational opportunities to all our members, while still allowing them sufficient time to network amongst themselves. We will continue again with this event having a strong focus on the military sector of our in-dustry. Recent and continuing changes make it a vi-able factor for us to follow. This time we will split the membership during this section of the session to allow for more specialized topic agenda within this subject matter. We have re-dedicated our focus on any New Members in attendance to make sure they feel wel-come and have guidance in meeting other members and understanding the value our organization can provide them. And as always, there will be plenty of time to ask questions throughout the event either in an open session or one-on-one to our Board or other members. This event does start off with an opening reception on Sunday night. We have included an op-tional Monday night outing again this year as they have proved very popular in the past.

Non-Registered Guests can attend the Sunday Night Welcome Reception for a small additional charge with-out actually attending the meetings. This information is available on the registration form.

REGISTRATIONLook for the “Registration Form” in the back of this

Newsletter or on-line at our web site, www.claimsnet.org . A new feature for this event is the ability to “Register” on-line as well. You can find the link on the CPPC website for this added feature. Remember to register early, as the date your registration is received, can affect the amount you pay. Your registration fee does include the welcome reception on Sunday night, continental breakfast and full lunch on Monday and a buffet breakfast on Tuesday.

If you need sleeping accommodations for the event, they can be made direct with the hotel at 615-244-8200. Their address is 315 4th Ave N., Nashville, TN 37219. Don’t forget to identify yourself as part of the CPPC 2009 Convention, using reservation code “CPP”, to obtain the special room rate of $124.00. You can also make reservations on-line at http://doubletree.hil-ton.com/en/dt/groups/personalized/BNADUDT-CPP-20091002/index.jhtml Please note that the CPPC room block expires Sept. 11th, 2009. There are a lim-ited number of rooms within this block, so register early to ensure a room at this rate. Note: This special rate can not be guaranteed after this date or once the room block has been met.

DONORS/SPONSORSHIPSDonors/Sponsorships help us to insure the success of this event by allowing us to keep rates low, so more people can attend. With any level of Donor/Sponsor-ship you can gain valuable exposure through your name being listed in the monthly newsletters and on the CPPC website, prior to the event, and on various listings throughout the Convention itself. Contribu-tions of $50 - $250 are directly tied to designated lev-els this time, but any and all contributions will be ap-preciated and acknowledged. Check the registration form for further details.

TRANSPORTATIONAll major air carriers serve Nashville. Make your res-ervations early to get your best fares. Transportation from the airport to the property is not provided by the hotel; but again, the Hotel is only a short 10 minute ride away.

QUESTIONS? Don’t hesitate to contact the CPPC office by calling 866-276-5656 or by email at [email protected] .

Please note: Due to schedule times andcontractual obligations, any and all refunds

are at the discretion of the CPPC office.

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Monday Night Outing’s during the 2009 Convention are optional. Choose your preference or explore Nashville’s nightlife on your own. Reservations to one of these choices, gets you in the door with group seating for evening’s entertainment and buffet dinner

as presented below. Group outing price is $40.00 per person.

!!"#$%&'("Southern Fried Catfish

Pulled BBQ Pork

Garden House Salad

Steamed Southern Veggies

Herb Roasted Potatoes

White Cheddar Mac n’ Cheese

Corn Muffins with Honey Butter

Chocolate Chunk Brownies

Unlimited Non-alcoholic Drinks

Cash Bar Available

Eat, Drink, Dance your Blues

Away.....

!"#$%&'()*

+,#&&-*

Barbecue Pulled Pork

Shoulder

Tequila Lime Breast of

Chicken

House salad with

Chef’s choice of dressings.

Chef's choice of potato

Chef's choice of vegetable

Yeast rolls and Cornbread

Fresh fruit cobbler

Coffee and tea & Soft drinks

Cash Bar Available.

*

The Monday Night Outing during the 2009 Convention is an optional event for those in attendance at the CPPC Fall Convention. It is not part of your Registration fee. This year we have chosen Nashville’s infamous “Wildhorse Saloon”. Reservations must be made in advance to be included in the special group rate of $40.00 per

person. This pricing does provide you with entrance into the Wildhorse, designated VIP group seating for the evening’s entertainment and a buffet dinner with non-alcoholic beverages as presented below.

Put your favorite pair of cowboy boots or dancing shoes on and get ready to dance. The “Wildhorse” does offer line dance lessons before the entertainment starts. So brush up on some of those old steps you vaguely remember or learn a few new ones, and join us for what should prove to be fun for all that participate. Note: Last month’s Newsletter reflected a 2

nd option for BB Kings; but schedule conflict

required us to alter our plans. We apologize for the change or any inconvenience.

!"#$%&'()*

+,#&&-*

Barbecue Pulled Pork

Shoulder

Tequila Lime Breast of

Chicken

House salad with

Chef’s choice of

dressings.

Chef's choice of potato

Chef's choice of vegetable

Yeast rolls and

Cornbread

Fresh fruit cobbler

Coffee, tea & Soft drinks

“Cash Bar Available”

*

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CPPC 2009 FALL CONVENTION SCHEDULESunday, October 48:00 to ? GOLF SCRAMBLE (General's Retreat at Hermitage Golf Course)3:00 to 4:00 PRE-BOARD MEETING (Open to the Membership)5:00 to 7:00 REGISTRATION AND OPENING RECEPTION

Monday, October 58:00 to 9:00 REGISTRATION AND CONTINENTAL BREAKFAST

9:00 to 9:30 CONVENTION OPENING Opening Remarks from the CPPC Board & Self Introductions

9:30 to 10:40 GUEST SPEAKER: Linda Bauer Darr, President and CEO Amerian Moving and Storage Association (AMSA) “What is the Status of our Industry?”

10:40 to 10:50 BREAK

10:50 to Noon REPETITIVE AND PROGRESSIVE CLAIM PREVENTION TECHNIQUES, “Know what items are costing you the most money these days and discover reasonable means to reduce these costs.” Pro-gres-sive - Favoring or advocating progress, change, improvement, or reform, as opposed to wishing to maintain things as they are, esp. Moderator: Al Thompson, LITCO Panel: Don Fuess – SIRVA Troy Handrick – Graebel Van Lines Chris Hughes – Movers Specialty Service Rick Phillips – Atlas World Group Milton Procter – Unigroup Kent Weathersby – Weathersby Guild

Noon to 1:00 LUNCH: Full lunch included (New Member mentoring)

1:00 to 2:20 UTILIzING TECHNOLOGY TO OBTAIN COMPREHENSIVE PHOTOGRAPHS FOR ADJUSTER/AGENT/APPRAISER REVIEW.

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CPPC 2009 FALL CONVENTION SCHEDULE CONTINUED

2:20 to 3:00 BREAK

3:00 to 5:00 BREAKOUTS: MILITARY PANEL FOR AGENTS, ADJUSTER/CLAIM REPS, MANAGERS Moderator: Dori Bledsoe, Covan World-Wide Moving Panel: Guest Military Branch Representatives Patricia A. Leonard: Deputy Assistant Judge Advocate General J. Christopher Malley: Deputy to the Chief, AFCSC J. D. Reese: Chief, Operations Division, AFCSC Steven R. Kelly: Chief, Personnel Claims Branch, U.S. Army Claims Service

MILITARY PANEL FOR REPAIR FIRMS “Give Them What They Want” (How to handle assigned military claims effectively.) Moderator: Pam Johnson, National Claim Service PANEL: Lynne Singer, Furntiure Medic - CO

5:00 ADJOURNED FOR THE DAY

7:00 to 10:00 Enjoy Nashville on your own or by par-taking in an optional outing to the “Wild Horse Saloon”.

Tuesday, October 6

8:00 to 9:00 FULL BREAKFAST

9:00 to 9:45 WHAT IS A CLAIMS ADJUSTER/CLAIMS REP LOOKING FOR IN AN INSPECTION REPORT? Moderator: Janet Hogeland, Baker International Insurance Panel: Lisa Granberry - Albert Moving & Storage Randa Mefford - Planes Companies Debi Williams - Unirisc9:45 to 10:00 BREAK10:00 to 10:45 Cash Outs vs Repairs and What About Salvage? Moderator: Gene Shontere - Shontere Restoration Panel: To Be Announced

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10:50 to 11:25 TEST YOUR CUSTOMER SERVICE KNOWLEDGE AND SKILLS (October 5th-9th is National Customer Service Week…) Moderator: Debbie Morales Panel: To Be Announced

11:25 to Noon “CPPC TOWN MEETING”

12:30 to 2:30 POST BOARD MEETING (Open to the Membership)

Check the CPPC website at www.claimsnet.org for up-to-date schedule

.

Furniture Service

Melissa CopeCustomer Service Manager

[email protected] www.californiamoving.com

Appliance services and crating Call today for a free quote!Serving the Sacramento Area

3801 Happy LaneSacramento, CA 95827

Main (916) 362-1515Direct (916) 615-6647

800-821-8788Fax (916) 362-7435

C M SRelocation

Services

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CPPC - 34

REGISTRATION FORM(On-line registration and payment is available through a link at the CPPC website, www.claimsnet.org )

SECTION A … Attendees1.____________________________________________________

2.____________________________________________________

3.____________________________________________________

4.____________________________________________________

Company: ____________________________________________

Address: _____________________________________________

______________________________________________________

Van Line affiliation if a moving agent:

______________________________________________________Note: some firms prefer showing a metro area on the name badge. If YOU prefer a specific listing, please list here:

______________________________________________________

______________________________________________________

Email: ________________________________________________

Tel: __________________________________________________

Fax: __________________________________________________

Workshop Registration Costs … depend upon WHEN your registration PAYMENT is received:

Attendees before 9-1 after 9-1 doorFirst person $189 $199 $209Second person $189 $199 $209Any additional $100 $110 $120

SECTION B…GuestsTickets for Sunday Evening’s Reception, for non-registered guests are available for $25. Please provide the names and payment for any such requests:

1.____________________________________________________

2.____________________________________________________

Note: Any and all refunds are at the discretion of the CPPC office, due to schedule times and contractual obligations.Questions? Contact Alan Jobe at the CPPC Office.

2009 CPPC ConventionNashville, Tennessee

October 4, 5 & 6, 2009

Claims Prevention and Procedure Council, Inc.P.O. Box 1117 Newburgh, IN 47629Ph: 866-276-5656 Fax: 812-858-0599

Email: [email protected] Web: www.claimsnet.org

SECTION C … Sponsorship & Donation levels:The CPPC continues striving to provide the services needed to inform and educate the transit claims industry at a fair price for all involved; while providing an opportunity for our members to network as well. Making these events affordable is made possible by donations and sponsorships to these events. All donors are appropriately identified throughout our event. Together we will make a difference.

Platinum Level - $250.00Gold Level - $150.00Silver Level - $100.00Bronze Level - $50.00

Donation/Sponsorship Amount: ____________

SECTION D … Experience Nashville’s famed “Wildhorse Saloon” with Country Music and Nashville

Food Favorites!Monday October 5th 7- 10PM

$40.00 pp (tax & gratuity included)Cash bar available.

Experience the Nashville Scene with a buffet dinner and entertainment at the “Wildhorse Saloon”, a Nashville iconic establishment where known entertainers have made early stage debuts, a short five minute walk from the hotel. Your ticket will get you in the door with designated seating, din-ner and non-alcoholic drinks, tax and gratuity while enjoy-ing the night’s entertainment“This event is not part of your Convention registration, but is set to give those attending another means of socializing with those in attendance. “

TOTALS:

Section A $______________

Section B $______________

Section C $______________

Section D $______________

Grand Total: $ _____________

If paying by Visa or Master Card:

Card #______________________________________________

Exp. Date: __________________ Security Code: ___________

Signature: ___________________________________________

If you are not a CPPC member, we will be pleased to provide you with a one year membership with your registration. Please initial here: __________

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august, 2009 - cppc website · time to ask that question and if necessary, ... feeling my dad’s...

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