attribution and followership -...
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ATTRIBUTION AND FOLLOWERSHIP
Leadership
INTERNATIONAL BUSINESS 1
ANNISA DEVIANA / 014201300014
GHEA AMALIA / 014201300059
JESSICA FELICIANA / 014201300082
RAVINA TARA /
UTAMI NURIMA /
YIN YI WEI / 014201300180
1
INTRODUCTION
Attributes and Followership are the highlights in our group assignment. Attributes
studied 2 stage model which are the manager tries to determine the cause of the
poor performance and the manager tries to select an appropriate response to
correct the problem. And as the manager give an attribution to his/her follower, the
follower will take the initiative to deal with problems and appreciate his/her
manager efforts to make necessary changes by inceasing his/her perfomance and
give a contribution to the company. Based from Attributes and Followership Theory
our group did a research about “The manager's role in the effectiveness and
productivity of subordinates in Cikarang.”
NARRATIVE
HOKA HOKA BENTO JABABEKA CIKARANG
On Thursday, October 2nd 2014, we went to Hoka-Hoka
Bento Jababeka Cikarang that just open recently at the end
of the September, 2014.
Hoka-Hoka Bento is Japanese fast food restaurant that offer
healthy, wide variety, and hygienic Japanese food that is affordable. Hoka-Hoka
Bento also develop a cozy restaurant atmosphere. These principal make Hoka Hoka
Bento the biggest “Japanese Fast Food” concept’s restaurant in Indonesia.
2
When we arrived in Hoka Hoka Bento Jababeka, we were asking the employee if the
manager is in the place and able to spend a few of his time with us. The employees
then went to the backdoor and not long after that, A man with a fine suit came to us.
He introduced himself as the supervisor of Hoka Hoka Bento and asked us politely
what can he do for us. Then, we explain our final assigment of Leadership that we
need to find a manager in Cikarang and give a questionnaire about Attributes and
Followership. Mr. Agung Kristianto as the supervisor then agreed to answer our
questions. After answering our questionnaire, we all thanked to him and also took a
picture with him.
3
PIZZA HUT DELIVERY PASIMAL JABABEKA CIKARANG
The second place that we went was Pizza Hut Delivery (PHD) that located in Pasimal
Jababeka Cikarang. Pizza Hut knows pizza like nobody else.They’ve been providing a
menu for family fun in Indonesia, with an exciting range of pizzas, pastas, toppings,
sides and desserts. They’ve even developed a special children’s menu to make sure
there’s something to suit everyone.
The Pizza Hut menu evolves over time, meaning you can always find your favourites,
plus innovative new toppings, side dishes and desserts. Remember, you can also
collect from any Pizza Hut location. Just use the collection section to find your
nearest Hut and order online. You can choose when you want to pick up your pizza,
so it’s made to order at your convenience.
When we arrived, we asked the employees if the manager is in the place and able to
spend a few of his time with us. The employee then said that the manager was still
outside the office and asked us if we want, he could call or text his manager. We
agreed and decide to wait for about 15 minutes.
4
Finally, the manager arrived and welcome us to her office. The manager turned out
to be very attractive and wise named Miss Valent. After we explain why we came,
she agreed to answer the questionnaire from us. At the end of the time, we thanked
to her for her time and also took a picture with her and the employee.
5
YOKO BENTO PASIMAL JABABEKA CIKARANG
The last place that we went was Yoko Bento that located in Pasimal Jababeka
Cikarang.
Yokobento Japanese Food Restaurant & Fried Chicken , is a blend of Japanese and
American cuisine . Yokobento providing Japanese cuisine that is processed in
accordance with the tastes of the tongue of Indonesia .
Choice of materials of high quality and Hygienic Halal , then processed by experts
who are experienced restaurant for a dozen years in the field , resulting in a very
high quality cuisine and tasteful , with a very affordable price by the whole society .
When we arrived, we directly met mr. Tonni as the leader in Yoko Bento Jababeka
Cikarang in a place. We politely asked him if he can be able to spend his time to
answer the questionnaire from us.
6
He agreed and while we were waiting for him, we order some foods for takeaway.
Mr. Tonni is a welcome and fine leader, he told us about his experience and gave us
some advice to be a good leader, that we need to get involved not only giving an
order. We are chatting a while and finally after Mr.Tonni finished we thanked him
and also took a picture with him.
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ANALYSIS
PROFILE OF RESPONDENTS
Based from our research, we took a sample of 3 managers in Cikarang, with the profile of
the respondents as follows :
Profile of Respondents
Criteria
Sub Criteria
Total
Gender
Man
Woman
2
1
Occupation of
Respondents
Branch Manager
Leader
Supervisor
1
1
1
Latest Education
Senior High School
Diploma
Bachelor of Degree
1
1
1
8
ANALYSIS OF RESEARCH FINDINGS
To describe the manager leadership behavior, we used descriptive analysis based on
responses from the managers.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Agree
1
2
3
4
5
Questionnaire Codes
Manager 1 Manager 2 Manager 3
Q1
Q2
Q3
Q4
Q5
Q6
Q7
Q8
Q9
Q10
Q11
Q12
Q13
Q14
2
1
1
2
1
2
5
5
1
1
1
1
1
1
2
3
4
3
2
3
5
3
2
2
3
4
2
4
2
3
2
2
2
3
5
2
1
1
2
2
2
2
9
QUESTIONNAIRE ANALYSIS
3
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1
1 2
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
Q15
Q16
Q17
Q18
Q19
Q20
2
2
1
1
1
1
3
2
2
5
2
5
2
3
1
1
2
1
Q1 : Every company has subordinates who have problems both within the office and outside the office
Response Number of Respondent
Strongly Agree
Agree 3
Neither Agree nor Disagree
Disagree
Strongly Disagree
Q2 : Internal problems faced by the subordinates affect relationships between superiors and subordinates
Response Number of Respondent
Strongly Agree
Agree 1
Neither Agree nor Disagree
2
Disagree
Strongly Disagree
10
1 1 1
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
2 1
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
1 2
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
Q3 : Personal problems of employees / subordinates affect the results of the performance at work
Response Number of Respondent
Strongly Agree 1
Agree 1
Neither Agree nor Disagree
Disagree 1
Strongly Disagree
Q4 : The role of managers is to provide solutions to the subordinates that has problems
Response Number of Respondent
Strongly Agree
Agree 2
Neither Agree nor Disagree
1
Disagree
Strongly Disagree
Q5 : Manager reserves the right to diffuse the performance of subordinates who are less well
Response Number of Respondent
Strongly Agree 1
Agree 2
Neither Agree nor Disagree
Disagree
Strongly Disagree
11
1 2
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
3
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
1 1 1
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
Q6 : Managers do not need to interfere in the problems being faced by the employees / subordinates
Response Number of Respondent
Strongly Agree
Agree 1
Neither Agree nor Disagree
2
Disagree
Strongly Disagree
Q7 : Firing employees is the best solution to resolve the problem
Response Number of Respondent
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree 3
Q8 : Warning is the main solution to solve the problem
Response Number of Respondent
Strongly Agree
Agree 1
Neither Agree nor Disagree
1
Disagree
Strongly Disagree 1
12
2 1
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
2 1
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
Q9 : Discuss and provide advice to the subordinates who are having problems are the main and best solution
Response Number of Respondent
Strongly Agree 2
Agree 1
Neither Agree nor Disagree
Disagree
Strongly Disagree
Q10 : Managers need to provide opportunities for subordinates who want to improve and enhance their work after he faced the problems
Response Number of Respondent
Strongly Agree 2
Agree 1
Neither Agree nor Disagree
Disagree
Strongly Disagree
Q11 : Psychological state employees affect the work performance
Response Number of Respondent
Strongly Agree 1
Agree 1
Neither Agree nor Disagree
1
Disagree
13
1 1 1
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
1 1 1
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
1 2
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
Strongly Disagree
Q12 : The physical condition of the subordinate affect the work performance
Response Number of Respondent
Strongly Agree 1
Agree 1
Neither Agree nor Disagree
Disagree 1
Strongly Disagree
Q13 : Skills that employees have helped in improving the work performance
Response Number of Respondent
Strongly Agree 1
Agree 2
Neither Agree nor Disagree
Disagree
Strongly Disagree
14
1 1 1
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
2 1
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
2 1
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
Q14 : Employee behavior impact on subordinate work performance
Response Number of Respondent
Strongly Agree 1
Agree 1
Neither Agree nor Disagree
Disagree 1
Strongly Disagree
Q15 : The attitude of the managers affect subordinate’s work performance
Response Number of Respondent
Strongly Agree
Agree 2
Neither Agree nor Disagree
1
Disagree
Strongly Disagree
Q16 : Recognition of accomplishments achieved by the subordinates is very important
Response Number of Respondent
Strongly Agree
Agree 2
Neither Agree nor Disagree
1
Disagree
Strongly Disagree
15
2 1
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
2 1
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
1 2
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
Q17 : Building a good relationship with the subordinates is crucial to improve the performance of the company
Response Number of Respondent
Strongly Agree 2
Agree 1
Neither Agree nor Disagree
Disagree
Strongly Disagree
Q18 : Managers need to give advice when the subordinates get into trouble
Response Number of Respondent
Strongly Agree 2
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree 1
Q19 : Managers need to provide feedback on the work carried out by the subordinates
Response Number of Respondent
Strongly Agree 1
Agree 2
Neither Agree nor Disagree
Disagree
Strongly Disagree
16
TABLE OF FREQUENCY
NO Questions Score Percent
Category
1
Every company has subordinates who have
problems both within the office and outside
the office
68 97.14 Good
2
Internal problems faced by the subordinates
affect relationships between superiors and
subordinates
70 100 Good
3
Personal problems of employees / subordinates affect the results of the performance at work
62 88.57 Good
4 The role of managers is to provide solutions to the subordinates that has problems
70 100 Good
5 Manager reserves the right to diffuse the performance of subordinates who are less well
64 91.43 Good
6 Managers do not need to interfere in the
problems being faced by the employees /
70 100 Good
2 1
STRONGLY AGREE
AGREE NEITHER AGREE NOR
DISAGREE
DISAGREE STRONGLY DISAGREE
1 2 3
Q20 : Managers need to provide support to subordinates in performing and completing the work
Response Number of Respondent
Strongly Agree 2
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree 1
17
subordinates
7 Firing employees is the best solution to
resolve the problem
66 94.29 Good
8
Warning is the main solution to solve the problem
54 77.14 Good
9 Discuss and provide advice to the subordinates who are having problems are the main and best solution
56 80 Good
10
Managers need to provide opportunities for subordinates who want to improve and enhance their work after he faced the problems
42 60 Enough
11 Psychological state employees affect the work performance
68 97.14 Good
12 The physical condition of the subordinate affect the work performance
46 65.71 Enough
13 Skills that employees have helped in improving the work performance
66 94.29 Good
14 Employee behavior impact on subordinate work performance
64 91.43 Good
15 The attitude of the managers affect subordinate’s work performance
68 97.14 Good
16
Recognition of accomplishments achieved by
the subordinates is very important
66 94.29 Good
17
Building a good relationship with the
subordinates is crucial to improve the
performance of the company
66 94.29 Good
18 Managers need to give advice when the
subordinates get into trouble
58 82.86 Good
19
Managers need to provide feedback on the work carried out by the subordinates
70 100 Good
18
20
Managers need to provide support to subordinates in performing and completing the work
48 68.57 Enough
Jumlah 1242 1774.29
Rata-rata 62.1 88.71 Good
RECAPITULATION
Recapitulation of the respondents wanted the average was calculated as follows :
Average Score = Total Score
Total Question
Rata-rata skor = 1242
20
= 62.1
Furthermore, in the form of a percentage determined by the following calculation :
Percentage score = Average Score × 100 %
Ideal Score
Percentage score = 62.1 × 100 %
19
70
= 88.71
CATEGORY PERCENTAGE
The calculation of the percentage of scores obtained 88.71 % . Therefore, when inserted into the Category Percentage :
Percentage Category
Good 76 % - 100 %
Enough 56 % - 75 %
Not Good 40 % - 55 %
Bad Less than 40 %
Then, the manager's role in the effectiveness and productivity of employees in Cikarang is Good.