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ATTRIBUTION AND FOLLOWERSHIP Leadership INTERNATIONAL BUSINESS 1 ANNISA DEVIANA / 014201300014 GHEA AMALIA / 014201300059 JESSICA FELICIANA / 014201300082 RAVINA TARA / UTAMI NURIMA / YIN YI WEI / 014201300180

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Page 1: Attribution and Followership - docshare01.docshare.tipsdocshare01.docshare.tips/files/24903/249038129.pdf · ATTRIBUTION AND FOLLOWERSHIP Leadership INTERNATIONAL BUSINESS 1 ... HOKA

ATTRIBUTION AND FOLLOWERSHIP

Leadership

INTERNATIONAL BUSINESS 1

ANNISA DEVIANA / 014201300014

GHEA AMALIA / 014201300059

JESSICA FELICIANA / 014201300082

RAVINA TARA /

UTAMI NURIMA /

YIN YI WEI / 014201300180

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INTRODUCTION

Attributes and Followership are the highlights in our group assignment. Attributes

studied 2 stage model which are the manager tries to determine the cause of the

poor performance and the manager tries to select an appropriate response to

correct the problem. And as the manager give an attribution to his/her follower, the

follower will take the initiative to deal with problems and appreciate his/her

manager efforts to make necessary changes by inceasing his/her perfomance and

give a contribution to the company. Based from Attributes and Followership Theory

our group did a research about “The manager's role in the effectiveness and

productivity of subordinates in Cikarang.”

NARRATIVE

HOKA HOKA BENTO JABABEKA CIKARANG

On Thursday, October 2nd 2014, we went to Hoka-Hoka

Bento Jababeka Cikarang that just open recently at the end

of the September, 2014.

Hoka-Hoka Bento is Japanese fast food restaurant that offer

healthy, wide variety, and hygienic Japanese food that is affordable. Hoka-Hoka

Bento also develop a cozy restaurant atmosphere. These principal make Hoka Hoka

Bento the biggest “Japanese Fast Food” concept’s restaurant in Indonesia.

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When we arrived in Hoka Hoka Bento Jababeka, we were asking the employee if the

manager is in the place and able to spend a few of his time with us. The employees

then went to the backdoor and not long after that, A man with a fine suit came to us.

He introduced himself as the supervisor of Hoka Hoka Bento and asked us politely

what can he do for us. Then, we explain our final assigment of Leadership that we

need to find a manager in Cikarang and give a questionnaire about Attributes and

Followership. Mr. Agung Kristianto as the supervisor then agreed to answer our

questions. After answering our questionnaire, we all thanked to him and also took a

picture with him.

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PIZZA HUT DELIVERY PASIMAL JABABEKA CIKARANG

The second place that we went was Pizza Hut Delivery (PHD) that located in Pasimal

Jababeka Cikarang. Pizza Hut knows pizza like nobody else.They’ve been providing a

menu for family fun in Indonesia, with an exciting range of pizzas, pastas, toppings,

sides and desserts. They’ve even developed a special children’s menu to make sure

there’s something to suit everyone.

The Pizza Hut menu evolves over time, meaning you can always find your favourites,

plus innovative new toppings, side dishes and desserts. Remember, you can also

collect from any Pizza Hut location. Just use the collection section to find your

nearest Hut and order online. You can choose when you want to pick up your pizza,

so it’s made to order at your convenience.

When we arrived, we asked the employees if the manager is in the place and able to

spend a few of his time with us. The employee then said that the manager was still

outside the office and asked us if we want, he could call or text his manager. We

agreed and decide to wait for about 15 minutes.

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Finally, the manager arrived and welcome us to her office. The manager turned out

to be very attractive and wise named Miss Valent. After we explain why we came,

she agreed to answer the questionnaire from us. At the end of the time, we thanked

to her for her time and also took a picture with her and the employee.

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YOKO BENTO PASIMAL JABABEKA CIKARANG

The last place that we went was Yoko Bento that located in Pasimal Jababeka

Cikarang.

Yokobento Japanese Food Restaurant & Fried Chicken , is a blend of Japanese and

American cuisine . Yokobento providing Japanese cuisine that is processed in

accordance with the tastes of the tongue of Indonesia .

Choice of materials of high quality and Hygienic Halal , then processed by experts

who are experienced restaurant for a dozen years in the field , resulting in a very

high quality cuisine and tasteful , with a very affordable price by the whole society .

When we arrived, we directly met mr. Tonni as the leader in Yoko Bento Jababeka

Cikarang in a place. We politely asked him if he can be able to spend his time to

answer the questionnaire from us.

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He agreed and while we were waiting for him, we order some foods for takeaway.

Mr. Tonni is a welcome and fine leader, he told us about his experience and gave us

some advice to be a good leader, that we need to get involved not only giving an

order. We are chatting a while and finally after Mr.Tonni finished we thanked him

and also took a picture with him.

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ANALYSIS

PROFILE OF RESPONDENTS

Based from our research, we took a sample of 3 managers in Cikarang, with the profile of

the respondents as follows :

Profile of Respondents

Criteria

Sub Criteria

Total

Gender

Man

Woman

2

1

Occupation of

Respondents

Branch Manager

Leader

Supervisor

1

1

1

Latest Education

Senior High School

Diploma

Bachelor of Degree

1

1

1

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ANALYSIS OF RESEARCH FINDINGS

To describe the manager leadership behavior, we used descriptive analysis based on

responses from the managers.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Agree

1

2

3

4

5

Questionnaire Codes

Manager 1 Manager 2 Manager 3

Q1

Q2

Q3

Q4

Q5

Q6

Q7

Q8

Q9

Q10

Q11

Q12

Q13

Q14

2

1

1

2

1

2

5

5

1

1

1

1

1

1

2

3

4

3

2

3

5

3

2

2

3

4

2

4

2

3

2

2

2

3

5

2

1

1

2

2

2

2

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QUESTIONNAIRE ANALYSIS

3

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1

1 2

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

Q15

Q16

Q17

Q18

Q19

Q20

2

2

1

1

1

1

3

2

2

5

2

5

2

3

1

1

2

1

Q1 : Every company has subordinates who have problems both within the office and outside the office

Response Number of Respondent

Strongly Agree

Agree 3

Neither Agree nor Disagree

Disagree

Strongly Disagree

Q2 : Internal problems faced by the subordinates affect relationships between superiors and subordinates

Response Number of Respondent

Strongly Agree

Agree 1

Neither Agree nor Disagree

2

Disagree

Strongly Disagree

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1 1 1

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

2 1

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

1 2

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

Q3 : Personal problems of employees / subordinates affect the results of the performance at work

Response Number of Respondent

Strongly Agree 1

Agree 1

Neither Agree nor Disagree

Disagree 1

Strongly Disagree

Q4 : The role of managers is to provide solutions to the subordinates that has problems

Response Number of Respondent

Strongly Agree

Agree 2

Neither Agree nor Disagree

1

Disagree

Strongly Disagree

Q5 : Manager reserves the right to diffuse the performance of subordinates who are less well

Response Number of Respondent

Strongly Agree 1

Agree 2

Neither Agree nor Disagree

Disagree

Strongly Disagree

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1 2

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

3

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

1 1 1

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

Q6 : Managers do not need to interfere in the problems being faced by the employees / subordinates

Response Number of Respondent

Strongly Agree

Agree 1

Neither Agree nor Disagree

2

Disagree

Strongly Disagree

Q7 : Firing employees is the best solution to resolve the problem

Response Number of Respondent

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree 3

Q8 : Warning is the main solution to solve the problem

Response Number of Respondent

Strongly Agree

Agree 1

Neither Agree nor Disagree

1

Disagree

Strongly Disagree 1

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2 1

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

2 1

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

Q9 : Discuss and provide advice to the subordinates who are having problems are the main and best solution

Response Number of Respondent

Strongly Agree 2

Agree 1

Neither Agree nor Disagree

Disagree

Strongly Disagree

Q10 : Managers need to provide opportunities for subordinates who want to improve and enhance their work after he faced the problems

Response Number of Respondent

Strongly Agree 2

Agree 1

Neither Agree nor Disagree

Disagree

Strongly Disagree

Q11 : Psychological state employees affect the work performance

Response Number of Respondent

Strongly Agree 1

Agree 1

Neither Agree nor Disagree

1

Disagree

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1 1 1

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

1 1 1

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

1 2

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

Strongly Disagree

Q12 : The physical condition of the subordinate affect the work performance

Response Number of Respondent

Strongly Agree 1

Agree 1

Neither Agree nor Disagree

Disagree 1

Strongly Disagree

Q13 : Skills that employees have helped in improving the work performance

Response Number of Respondent

Strongly Agree 1

Agree 2

Neither Agree nor Disagree

Disagree

Strongly Disagree

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1 1 1

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

2 1

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

2 1

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

Q14 : Employee behavior impact on subordinate work performance

Response Number of Respondent

Strongly Agree 1

Agree 1

Neither Agree nor Disagree

Disagree 1

Strongly Disagree

Q15 : The attitude of the managers affect subordinate’s work performance

Response Number of Respondent

Strongly Agree

Agree 2

Neither Agree nor Disagree

1

Disagree

Strongly Disagree

Q16 : Recognition of accomplishments achieved by the subordinates is very important

Response Number of Respondent

Strongly Agree

Agree 2

Neither Agree nor Disagree

1

Disagree

Strongly Disagree

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2 1

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

2 1

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

1 2

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

Q17 : Building a good relationship with the subordinates is crucial to improve the performance of the company

Response Number of Respondent

Strongly Agree 2

Agree 1

Neither Agree nor Disagree

Disagree

Strongly Disagree

Q18 : Managers need to give advice when the subordinates get into trouble

Response Number of Respondent

Strongly Agree 2

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree 1

Q19 : Managers need to provide feedback on the work carried out by the subordinates

Response Number of Respondent

Strongly Agree 1

Agree 2

Neither Agree nor Disagree

Disagree

Strongly Disagree

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TABLE OF FREQUENCY

NO Questions Score Percent

Category

1

Every company has subordinates who have

problems both within the office and outside

the office

68 97.14 Good

2

Internal problems faced by the subordinates

affect relationships between superiors and

subordinates

70 100 Good

3

Personal problems of employees / subordinates affect the results of the performance at work

62 88.57 Good

4 The role of managers is to provide solutions to the subordinates that has problems

70 100 Good

5 Manager reserves the right to diffuse the performance of subordinates who are less well

64 91.43 Good

6 Managers do not need to interfere in the

problems being faced by the employees /

70 100 Good

2 1

STRONGLY AGREE

AGREE NEITHER AGREE NOR

DISAGREE

DISAGREE STRONGLY DISAGREE

1 2 3

Q20 : Managers need to provide support to subordinates in performing and completing the work

Response Number of Respondent

Strongly Agree 2

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree 1

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subordinates

7 Firing employees is the best solution to

resolve the problem

66 94.29 Good

8

Warning is the main solution to solve the problem

54 77.14 Good

9 Discuss and provide advice to the subordinates who are having problems are the main and best solution

56 80 Good

10

Managers need to provide opportunities for subordinates who want to improve and enhance their work after he faced the problems

42 60 Enough

11 Psychological state employees affect the work performance

68 97.14 Good

12 The physical condition of the subordinate affect the work performance

46 65.71 Enough

13 Skills that employees have helped in improving the work performance

66 94.29 Good

14 Employee behavior impact on subordinate work performance

64 91.43 Good

15 The attitude of the managers affect subordinate’s work performance

68 97.14 Good

16

Recognition of accomplishments achieved by

the subordinates is very important

66 94.29 Good

17

Building a good relationship with the

subordinates is crucial to improve the

performance of the company

66 94.29 Good

18 Managers need to give advice when the

subordinates get into trouble

58 82.86 Good

19

Managers need to provide feedback on the work carried out by the subordinates

70 100 Good

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20

Managers need to provide support to subordinates in performing and completing the work

48 68.57 Enough

Jumlah 1242 1774.29

Rata-rata 62.1 88.71 Good

RECAPITULATION

Recapitulation of the respondents wanted the average was calculated as follows :

Average Score = Total Score

Total Question

Rata-rata skor = 1242

20

= 62.1

Furthermore, in the form of a percentage determined by the following calculation :

Percentage score = Average Score × 100 %

Ideal Score

Percentage score = 62.1 × 100 %

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70

= 88.71

CATEGORY PERCENTAGE

The calculation of the percentage of scores obtained 88.71 % . Therefore, when inserted into the Category Percentage :

Percentage Category

Good 76 % - 100 %

Enough 56 % - 75 %

Not Good 40 % - 55 %

Bad Less than 40 %

Then, the manager's role in the effectiveness and productivity of employees in Cikarang is Good.