attitude and communication

Paper I, Response Sheet No. 2

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Jaideep Vasant Solanki, ISTD Batch 67, Regn. No. 21864

INDIAN SOCIEY FOR TRAINING AND DEVELOPMENT

DIPLOMA IN TRAINING & DEVELOPMENTDIPLOMA IN TRAINING & DEVELOPMENTDIPLOMA IN TRAINING & DEVELOPMENTDIPLOMA IN TRAINING & DEVELOPMENT

PAPER I

ORGANIZATIONAL BEHAVIOUR

RESPONSE SHEET NO. 2

MAX MARKS – 10

Name : Jaideep Vasant SOLANKI

Batch No.: 67

Registration No.: 21864

Questions *

1. Define Learning. Compare and Contrast conditioned and instrumental

learning. Give an example of how a particular behaviour is learned and

modified in Organisation?

2. Define attitude. How attitude is formed in an Organization? How

attitude could be changed in an Organisation?

3. What is meant by Group? “The balance theory of Theodore Newcomb is a

comprehensive theory of group formation” Explain.

4. Define Communication. What are barriers of Communication?

* Questions in BOLD are the ones attempted while the ones STRIKED OUT are

omitted.


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QUESTION No. 2

Define attitude. How attitude is formed in an Organization? How attitude could be changed in an Organization?

ANSWER

�� Attitude:

Attitude can be defined as the way in which an individual would think, perceive,

act to certain situations, people, or responses based on ones own feelings (state

of mind), behavior (way of responding based on character formed basis past

experiences) & beliefs.

Attitudes serve as one way to organize our relationship with our world. We use

attitudes to make judgments about people, helps in predicting the responses in an

organization, culture, job or situations.

Attitude has 3 basic components: emotional, informational, and behavioral.

� The emotional component involves the person’s feelings, or affect-

positive, neutral, or negative- about an object.

� The informational component consists of the beliefs and information

the individual has about the object.

� The behavioral component consists of a person’s tendencies to behave

in a particular way toward an object.

�� Attitude formation process:

Following are the important factors that contribute towards Attitude formation,

� Psychological factors – Every person is different. How he believes, his ideas,

perceptions, etc play a vital role in forming his attitude.

� Family factors – Family plays a vital factor in instilling basic values,

confidence, way of reaction to situations very early part of growing up. Habits,

discipline inculcated in at early age stay forever in life.

� Social Factors – Society helps forming basic nature of a person. E.g. An

Indian child brought up in US is more INDEPENDENT from a very early age than

his Indian counterpart. At the same time the child brought up in India is more

likely to be emotional towards family members than the one in US.

ATTITUDE

FEELINGS

BEHAVIOR

BELIEFS


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� Organisational Factors –Job, grooming, utilize resources, colleagues or

superiors response, interactions at workplace, company policies & experience.

� Economic Factors – Status in society, earning potential and monetary issues.

� Experiences – Prejudices, experiences, social contacts, upbringing, learning,

remain throughout life. Some influences waxes and wanes towards adulthood.

�� Changing Attitude in an Organisation:

Attitudes are NURTURED over a period of time depending on influences an

individual is subjected to. Thus by observing the inputs to experiences, behavior &

beliefs Desired Attitude can be CULTIVATE in an individual.

Changing an attitude starts with self-awareness and usually includes changing a

belief and hence a behavior. Therefore, a change in belief & behavior can change

an attitude. Applied to the workplace, this means if you can get employees to

behave a certain way, their attitude will change towards that issue.

By two ways attitude can be changed:

� Education – Learning helps develop your attitude. It is easier to have the

‘right attitude’ if you have the right knowledge.

� Experiences – Experiences shape our attitudes. You can provide employees

with the opportunity to think differently. E.g. Sales and Production never

interact, but a meet at the each others work place can make wonders.

Theoretical and experiential learning may be used as basis of training to offer the

best opportunities for people to develop proactive attitudes. Change requires

self-awareness and motivation. Some of us are resistant to change, or don’t

know where to begin. By helping people identify their strengths and weaknesses

by use of psychometric questionnaires to create self-awareness and then an action

plan can be created for improvement areas.

An organization need to take following actions to bring in positive attitude–

� Fair and equal treatment and opportunities for all employees

� Achievements recognised and rewarded

� Open management style & Regular feedback

� Open and honest communication

� Clear goals & Regular training

A supportive workplace culture creates pro-active attitudes. To further develop

employees’ attitudes, provide them with the opportunity to assess their feelings,

beliefs and behaviors.

(578 words. Pls excuse for the 78 extra words. Thanks)


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QUESTION No. 4

Define Communication. What are barriers of Communication?

ANSWER

�� Communication:

The process of passing any information from one person to the other with the aid

of some medium is termed as communication. It is a process by which individuals

share, cooperate, collaborate & it helps us to take an action based on the

understanding gathered. The process essentially has 2 parts, SENDER – initiates

the information transfer & RECEIVER – receives the information & tries to decode

or understand.

Humans communicate in various ways, communications is not always verbal, even

eyes, tone, gestures communicate. 3 basic types are,

� Verbal Communication: Speeches, Dialogues, presentations etc.

� Non-Verbal communication: Facial expressions, gestures, hand and hair

movements, body postures all constitute non verbal communication

� Visual Communication: Here the recipient receives information from

signboards, displays, hoardings, banners, maps etc.

�� Barriers to Communication:

Whenever there is a difference or distortion between the information being sent

out from the sender & the information being received by the receiver we have a

barrier to communication. Any obstacle which comes in between an effective

communication is called communication barrier. Following are the important

communication barriers encountered,

� Noise - Noise plays an important barrier to effective communication. E.g.

Workers at construction sites, rigs & shop floors use combination of visual &

verbal communication due to high noise levels.

� Unorganized Thought - Unorganized and haphazard thoughts makes a

Dangerous Communication and a very important barrier to communication. E.g.

A senior tells the Team “This Saturday is a holiday. We shall submit the Project

Saturday, so meet you then, and pls reach there at 8am. Well 9 will be OK, but

then let’s make it 8.30”. This is a thorough confusion.

� Wrong interpretations - Imagine an employee signaling with his two hands a

image of “T”, an office boy can interpret it as request for tea and a colleague

would understand it as a time out break.


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� Not Understanding the receiver – A team of young MBA’s being sited

marketing strategies of early 50’s, this is a gross mistake.

� Ignoring the content - Content has to be clear, crisp & above all interesting.

Don’t just speak; take some time to find out what you are speaking.

� Avoiding the Listener – Feedback is essential to improve communication,

hence encourage feedback to improve the QUALITY of communication process.

� Recipients Mood– Understanding recipient’s FRAME of mind is equally

important from communication point of view. Imagine breaking news of

promotion when a person has lost his loved one.

� Low pitch and tone - Content might be accurate, crisp and even related, but

if not heard then is as good as not communicated. Correct pause after each

sentence, punctuation marks, vocal variety for emphasis on points is very

essential. Be loud and clear but don’t shout.

� Impatient Listener - The listener also has to be patient enough to absorb the

complete information and then respond accordingly.

� Different cultural level - There is always a difference in thought process of

Individuals. E.g. Geographical, regional, vernacular, cadre etc have a impact on

the communication, in both ways.

(495 words)

attitude and communication

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