attentive listening for better outcomes - mindshifts

© THE MINDSHIFTS GROUP 1

LISTENING…….

Can you hear me?

Presenter : BabeEe Bensoussan


•  85% of what we know we have learned through listening

•  Humans generally listen at a 25% comprehension rate

•  In a typical business day, we spend 43% of our Wme listening, 30% of our Wme talking, 16% reading and 9% wriWng

•  However, beware of the silent digital world!


WHAT IS LISTENING? LISTENING =

-‐  TO MAKE AN EFFORT TO HEAR SOMETHING; TO PAY ATTENTION; TO HEED.

30% of what is spoken is not interpreted exactly how we intended it to be.


The biggest communicaWon problem is

we do not listen to understand.

We listen to reply.


LISTENING GAME – TELEPHONE


ACTIVE VERSUS PASSIVE LISTENING

PASSIVE LISTENING = LISTENING TO HEAR

(ie listening to a lecture, watching TV, listening to radio)

ACTIVE LISTENING = LISTENING TO UNDERSTAND

(ie Any dialog or open discussions)


Good listening requires aEenWon to the meanings others are

bringing to life.


LISTENING GAME – ARE YOU REALLY LISTENING?


4 Listening Habits

•  Noise in the ajc listening

•  Face value listening •  PosiWonal listening •  NavigaWonal listening = ConversaWonal Intelligence

We listen at all these levels throughout our lives.


LISTENING GAME – HABITS


Good listening creates trusts. It’s not about you.

CONVERSATIONS SHAPE OUR REALITY.

We either open up or we close down.


5 PRACTICES THAT RAISE INFLUENCE

1.  Be open to influence 2.  Listen to connect 3.  Ask quesWons for which you have no answers 4.  Be open to trust 5.  Sustain conversaWon flow – refocus, reframe,

redirect.

Source: ConversaWonal Intelligence by Judith Glasser, The CreaWng WE InsWtute


5 MISTAKES THAT LOWER INFLUENCE

1.  Ignoring other perspecWve 2.  Tell Sell Yell Syndrome

3.  Addicted to being right 4.  Disengaged listeners – not hearing them!

5.  Allowing emoWons to affect listening

Source: ConversaWonal Intelligence by Judith Glasser, The CreaWng WE InsWtute


6 WAYS TO BETTER LISTENING

1.  Show that you care, maintain eye contact 2.  Engage yourself, don’t get distracted 3.  Be empathic, paraphrase or summarise

4.  Don’t judge others, clarify doubts 5.  Be mindful, speak less

6.  Don’t interrupt


LISTENING GAME – PAUSE, STOP, START


WANT TO LEARN MORE:

•  InternaWonal Listening AssociaWon •  Book -‐ ConversaWonal Intelligence by Judith Glasser •  Coaching -‐ Reflect on what are the challenges with listening for you? What are some of the barriers for you?

•  How many untapped opportuniWes are you missing out on due to poor listening?


WE ARE GIVEN TWO EARS BUT ONLY ONE MOUTH – BECAUSE LISTENING IS TWICE AS HARD AS TALKING.


QUESTIONS

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attentive listening for better outcomes - mindshifts

Self Improvement