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Welcome to AT&T Website SolutionsSM

. We are focused on providing you the very best web products and services including all the tools necessary to establish and maintain a successful website. The Log Manager allows you to obtain raw server logs about your site activity and traffic. You can view and/or delete, print, download, and date your log files. You may disable logging altogether to conserve your disk space.

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© 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. All other trademarks are the property of their owners. This document is not an offer, commitment, representation or warranty by AT&T and is subject to change. Your Web Hosting service is subject to the Terms and Conditions (T&Cs), which may be found at http://webhosting.att.com/Terms-Conditions.aspx. Service terms and Fees are subject to change without notice. Please read the T&Cs for additional information.

Version 1.0

AT&T Website SolutionsSM Log Manager

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Contents

1 WELCOME ...................................................................................................................................................... 3

2 LOCATE YOUR ADVANCED TOOLS AND APPLICATIONS ................................................................................... 3

3 INTRODUCTION TO LOG MANAGER ............................................................................................................... 4

3.1 NAVIGATION ...................................................................................................................................................... 6 3.2 MAIN MENU ..................................................................................................................................................... 6 3.3 LOG MANAGER – MANAGE YUR ACTIVITY LOGS ....................................................................................................... 6 3.4 VIEW ACTIVITY LOGS ........................................................................................................................................... 6 3.5 DOWNLOAD ACTIVITY LOGS .................................................................................................................................. 7 3.6 DELETE ACTIVITY LOGS ........................................................................................................................................ 8 3.7 DISABLE/ENABLE ACTIVITY LOGS ........................................................................................................................... 8 3.8 ROTATE ACTIVITY LOGS ........................................................................................................................................ 9

4 WHERE TO FIND HELP/INSTRUCTIONS ......................................................................................................... 10

4.1 HOW TO CONTACT SUPPORT BY EMAIL .................................................................................................................. 10 4.2 HOW TO CONTACT SUPPORT IN YOUR CONTROL PANEL / ONLINE PRESENCE PORTAL ..................................................... 10 4.3 HOW TO CONTACT SUPPORT BY PHONE ................................................................................................................ 10

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1 Welcome

The control panel, your Online Presence Portal is an intuitive interface, which connects you to the complete suite of business applications and services available with Website Solutions based on your plan— giving you the ability to manage your online presence.

Using the applications and services contained in the portal, you can build websites, with the new Online Presence Builder, based on your plan, operate an online store, manage security, write blogs, create photo albums and chat systems.

2 Locate your Advanced Tools and Applications

Once you log into your Online Presence Portal (control panel) you will find your name in the upper right corner of the blue task bar. When you place your mouse on the blue down arrow, a menu will open; select the Advanced Tools to open a new window with the list of all Advanced Tools that are available with your specific plan.

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When the new window opens, you can choose from various Apps/Tools by choosing to view ALL or a specific category. Tiles for the tools are color coded based on their category. Note that only available tools based on product plan and purchases will be shown.

3 Introduction to Log Manager

The Log Manager allows you to obtain raw server logs about your site activity and traffic. You can view and/or delete, print, download, and date your log files. You may disable logging altogether to conserve your disk space.

To launch “Log Manager” take the following steps:

1. Log into the Control Panel

2. Select “Websiteos Applications” from the main menu

3. Click on the Log Manager icon located in the sub-menu; the Log Manager welcome screen will display:

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4. To launch Log Manager, click “Start.” The application will open in a new window:

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3.1 Navigation

There is only one way to navigate within Log Manager. You may navigate using the Main Menu.

3.2 Main Menu

The main menu is located on the top right corner of Log Manager:

Log Manager: links you to the main page within Log Manager

Support: opens online help files for Log Manager in a new window

Feedback: allows you to send feedback concerning Log Manager

3.3 Log Manager – Manage yur Activity Logs

In this section you will be able to view, download and remove activity logs. You can view and/or delete, download and date your log files. You may disable logging function to conserve disc space. Downloaded server logs can be used with other 3rd party statistics packages.

3.4 View Activity Logs

1. Open the Log Manager application.

2. Click on “Start”. You will be displayed with a list of logs.

3. Click on next to the log you want to view. The following page will display:

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4. When done viewing the details of the chosen log click on “Close” to close this page.

3.5 Download Activity Logs

1. Open the Log Manager application.

2. Click on “Start”. You will be displayed with a list of logs.

3. Click on next to the log you want to download. The following page will display

4. Either open or save the file.

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3.6 Delete Activity Logs

1. Open the Log Manager application.

2. Click on “Start”. You will be displayed with a list of logs.

3. Click on next to the log you want to delete. The following page will display:

4. You will notice that at the bottom of the page the deletion process is pending. Click on “Apply” to finalize the deletion.

a. Click “Cancel” to dismiss any changes.

3.7 Disable/Enable Activity Logs

1. To stop monitoring activity logs, click on the “Disable Activity Logs” button.

2. To start monitoring activity logs again, click on the “Enable Activity Logs” button.

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3.8 Rotate Activity Logs

If you would like to have your server logs stored according to a specific date, use the Rotate Activity Logs function. This function creates a text file from the activity log, and resets the log. The name of this text file is a combination of the date it is created and words "access log" appended in front of it separated by an underscore.

Example: The activity logs rotated on January 5, 2001 will be saved in a file named:

access_log_Jan5_2001

If you rotate your activity log more than once a day, the log's information will be appended to the present day's dated text file.

To rotate your activity log, click the "Rotate Activity Logs" button.

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4 Where to find Help/Instructions AT&T Website Solutions includes a number of applications and tools that you can use with your website. Help/Instructions on how to use each of these features are located in the top right of your control panel. For specific help for each application together with instructions, select the application you want in the control panel and click the help button in the top right corner.

4.1 How to Contact Support by email Submit a ticket by email: support@websites.att-mail.com For support issues, please also include a step-by-step on how to replicate your problem including your operatingsystem, browser type and version, and any links and login information that may be needed to duplicate and correct the reported issue.

4.2 How to Contact Support in your control panel / Online Presence Portal When in your control panel (Online Presence Portal), we provided various ways to contact

us. When in your control panel, mouse over the Question Mark icon for help.

We also have a Resource Center webpage: http://webhosting.att.com/resource-centerwhere you can find guides, blogs and videos as well as provide feedback.

4.3 How to Contact Support by phone You may also reach us by dialing 888.WEB.HOST (888.932.4678). Our Technical Support staff is available 24 hours a day, 7 days a week; choose the tech

support option. Our billing group is available Monday - Friday 8 a.m. – 8 p.m. (Eastern); select the billing

option. All questionsconcerning billing, renewal or cancellation should be directed here. Our sales staff is available Monday – Friday 8 a.m. – 8 p.m. (Eastern); select the sales

option. International customers may reach us by calling 972-234-4847.