att user guide 7-9-2008

©2007, AT&T, All Rights Reserved, 8/6/2007

A AT T& &T T G GL LO OB BA AL L N NE ET TW WO OR RK K C CL LI IE EN NT T U US SE ER R’ ’S S G GU UI ID DE E Version 7.3.0

©2008, AT&T, All Rights Reserved, 5/8/2008

AT&T Global Network Client User’s Guide

©2008, AT&T, All Rights Reserved 2

Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of publication. However, information is subject to change.

Document Revisions This document is revised and maintained by AT&T Global Network Client Development, AT&T Labs.



Table of Contents

Overview ......................................................................................... 4 AT&T Global Network Client Overview.................................................. 5 Preparing for Installation ................................................................... 6 Installation....................................................................................... 9 Connecting to the Network............................................................... 15 Software Updates ........................................................................... 30 Tasks ............................................................................................ 33 Settings......................................................................................... 36 Help .............................................................................................. 46 Uninstall ........................................................................................ 48 VPN Connections............................................................................. 51 WiFi Connections ........................................................................... 57 WiFi Connections ........................................................................... 57 Cellular Connections........................................................................ 64 Dial Connections............................................................................. 72 AT&T Firewall ................................................................................. 73 Endpoint Security............................................................................ 74 Frequently Asked Questions ............................................................. 78 Appendix A: ThirdParty Firewall Support........................................... 80 Appendix B: Supported Cellular Devices............................................. 81 Appendix C: Credit Card Internet Account.......................................... 89 Index ............................................................................................ 90



O Ov ve er rv vi ie ew w

The AT&T Global Network Client is a program that enables your Windows computer to easily connect to the Internet or your company’s private network over any connection.

Using this Document This document is intended for all users of the AT&T Global Network Client as a tool to understand the basic function and configuration of the client.

The reader is assumed to have basic knowledge of Microsoft Windows and computer networking.

This document may refer you to your Customer Account Administrator for additional help on various topics. Your Customer Account Administrator is an employee at your company which can provide you with additional support and is usually a technical resource for your company.

Related Documents AT&T Global Network Client Administrator’s Guide

ftp://ftp.attglobal.net/pub/client/win32/7.3.0/adminguide.pdf

AT&T Endpoint Security Administrator’s Guide (formerly known as Managed Personal Firewall Administrator’s Guide)

ftp://ftp.attglobal.net/pub/client/win32/7.3.0/epsadminguide.pdf

AT&T Domain Login Guide

ftp://ftp.attglobal.net/pub/client/win32/7.3.0/domainlogonguide.pdf



A AT T& &T T G Gl lo ob ba al l N Ne et tw wo or rk k C Cl li ie en nt t O Ov ve er rv vi ie ew w

The AT&T Global Network Client is software that allows Windows computers to easily access the Internet and your company’s private network from many locations around the world. It provides a simple, powerful interface that automatically detects and connects over cellular, WiFi, broadband, dial, and ISDN networks. It also provides security policy enforcement, offline access point directory browsing, detailed connection history, and indepth diagnostic logging.

The AT&T Global Network Client is packaged in five editions (Internet, Internet Premium, Managed VPN, LaptopConnect and Managed VPN Premium). Each edition supports the same simple user interface and integrated support tools and each is designed to install only the features required to support your contracted network service. More information about the AT&T Client Editions can be found in the Installation Chapter of this document.

Figure 1: Main Window



P Pr re ep pa ar ri in ng g f fo or r I In ns st ta al ll la at ti io on n

System Requirements The AT&T Global Network Client and its components are supported on the following operating systems and hardware. (The AT&T Client may function properly on other operating systems and lesser hardware, but it is not formally tested or supported):

Operating System Software Hardware

Windows® 2000 (SP3 or later),

Windows XP (SP2 or later) 1 ,

Windows Vista

Administrator Rights Required: You must have administrator rights when the installation is executed.

Windows Installer 3.0 or later

MSXML 3 or 4

IBM PC or 100% compatible

800 MHz processor or higher recommended

512 MB RAM or higher recommended

120 MB free disk space

Dial connection: 14,400 modem recognized & configured by Windows

WiFi connection: wireless adapter that adheres to NDIS 5 specifications and tested by AT&T

Cellular connection: PC Cellular Card

1 Microsoft Wireless LAN API (KB918997) is required for private WiFi connections using Windows XP; it is included in Windows XP SP3. Windows XP x64 is not supported.


Requirements for Installation & Use Before starting the AT&T Global Network Client installation and setup, verify you have the information required in the following checklist. If you are missing any information, please contact your AT&T account administrator.

• Account • User ID • Password • Administrator rights to install or upgrade • Your Windows install media (CD or installed CAB files) may be required.

• Hardware/Equipment necessary to establish basic network connectivity. For example, an existing Internet connection via cable or DSL, WiFi, Cellular modem/card, ISDN T/A, or a Dial modem & phone line.

AT&T Global Network Client Editions The AT&T Client is packaged in five editions. You should only install the edition provided to you by your Customer Account Administrator. Installing an edition which includes services your company does not use may prevent you from connecting to the network.

An overview of each of the editions is shown in the table below.

Internet Internet Premium

Managed VPN

LaptopConnect Managed VPN

Premium

Remote Access Services

Managed VPN Services

Extended Access

AT&T Firewall

Lightweight Policy Enforcement

LaptopConnect Cellular Drivers

Endpoint Security

Figure 2: AT&T Client Editions Table



Internet Edition

The Internet Edition includes the AT&T Global Network Client.

Internet Premium Edition

The Internet Premium Edition includes the AT&T Global Network Client and the features required to support the AT&T Endpoint Security Service (also sometimes referred to as the AT&T Managed Personal Firewall Service).

Managed VPN Edition

The Managed VPN Edition includes the AT&T Global Network Client and the features required to support the AT&T Managed VPN Services.

LaptopConnect Edition

The LaptopConnect Edition includes the AT&T Global Network Client and the features required to support the AT&T Managed VPN Services plus automatic installation of the Cellular Device Drivers required for connections using AT&T LaptopConnect.

Managed VPN Premium Edition

The Managed VPN Premium Edition includes the AT&T Global Network Client, the features required to support the AT&T Endpoint Security Service (also sometimes referred to as the Managed Personal Firewall Service) as well as the features required to support the AT&T Managed VPN Services.

Obtaining the AT&T Global Network Client The AT&T Client is distributed through a public Internet download. If you have previously installed from a private FTP/Intranet download location or physical distribution media (CD_ROM), you may be using a custom version of the AT&T Client; contact your Customer Account Administrator to request an updated version.

EDITION DOWNLOADS

Internet ftp://ftp.attglobal.net/pub/client/win32/7.3.0/agnc_int.exe

Internet Premium

ftp://ftp.attglobal.net/pub/client/win32/7.3.0/agnc_intprem.exe

Managed VPN ftp://ftp.attglobal.net/pub/client/win32/7.3.0/agnc_vpn.exe

LaptopConnect ftp://ftp.attglobal.net/pub/client/win32/7.3.0/agnc_laptopconnect.exe

Managed VPN Premium

ftp://ftp.attglobal.net/pub/client/win32/7.3.0/agnc_vpnprem.exe

Figure 3: Download Location Table

Premium Editions are ONLY for End Point Security Users: Installing a Premium Edition without using the End Point Security service may cause unexpected results.

Users of Custom Versions: Do not manually download new releases. Contact your AT&T Account Representative to request an updated custom version.



I In ns st ta al ll la at ti io on n

Your Customer Account Administrator may have customized your installation of the AT&T Client. When using a customized version of the client one or more of the following windows may not be shown.

Upgrading Previous Releases If you already have the AT&T Client installed on your workstation, AT&T Client version 7.3 will perform an upgrade of previous version 5.x and version 6.x releases of the AT&T Client. During the upgrade, the previous AT&T Client will be uninstalled, the workstation will be rebooted, and then the new AT&T Client will be installed. Your user data and AT&T Client customizations will be preserved. Your user data will not be restored if your current version of the AT&T Client is version 5.03 or earlier.

If you are using a version prior to version 5.0 of the AT&T Client, it is recommended you uninstall your current version prior to installing version 7.3.

Upgrading Version 7.0+ Installations

If you already have a 7.0 or greater version of the AT&T Client installed, when you launch the installation program the upgrade confirmation dialog shown below will be displayed. Click Yes to continue.

Figure 4: Upgrade Confirmation Dialog

Upgrading to a Different Edition

It is not recommended to upgrade to a different Edition of the version 7.0+ AT&T Client. The only exception is the LaptopConnect Edition which can be used to upgrade an existing version 7.0+ installation to include the AT&T LaptopConnect Cellular Device Drivers. When upgrading from an existing version 7.0+ installation to the LaptopConnect Edition the Cellular Device Drivers are automatically installed. You can not manually prevent the Cellular Device Driver installation with the LaptopConnect Edition.

To upgrade you must be running version 5.0 or higher: If you are using a version of the AT&T Client prior to version 5.0, you should uninstall your current version prior to installing version 7.0



Installation Begin the installation by doubleclicking on the executable file on your installation media (USB drive, CD, software download, etc.). The executable file name for each of the editions is shown below.

EDITION EXECUTABLE FILE

Internet agnc_int.exe

Internet Premium agnc_intprem.exe

Managed VPN agnc_vpn.exe

LaptopConnect agnc_laptopconnect.exe

Managed VPN Premium

agnc_vpnprem.exe

Figure 5: Executable File Names Table

Step 1

Click Next> on the Installation Confirmation Window to continue.

Figure 6: Installation Initialization Window



Step 2

You must agree to the License Agreement to continue. Click the checkbox next to I accept the terms in the license agreement. Click Next>.

Step 3

FastPath codes are optional. If your account administrator has provided you with a FastPath code, enter it in the boxes provided. While a FastPath code is optional for a successful installation, if you have been provided a FastPath code, you must enter the code or you may not be able to successfully connect to the network. Click Next>.

Figure 7: License Agreement Window

Figure 8: FastPath Code Window



Step 4

A Typical installation is recommended. You should only change to Custom if your account administrator has provided you with detailed instructions for a Custom installation. Click Next>.

Step 5

Click Install.

Figure 9: Setup Type Window

Figure 10: Installation Ready Window



Step 6

Click the checkbox next to Launch AT&T Global Network Client Edition to immediately launch the AT&T Client. Click Finish.

Failed Installation If you cancel the installation prior to receiving the Installation Complete Window confirmation, or an error occurs during installation, an error window will confirm the installation was not successful. Click Finish and reboot your computer before attempting installation again or resuming other work.

Figure 12: Installation Interrupted Window

Figure 11: Installation Complete Window



LaptopConnect Installation When installing the LaptopConnect Edition the Cellular Device Drivers are always installed; Cellular Device Driver installation can not be manually controlled with the LaptopConnect Edition.



C Co on nn ne ec ct ti in ng g t to o t th he e N Ne et tw wo or rk k

Most users are able to establish a connection with no manual configuration prior to their first connection. The AT&T Client includes an Automatic Connection feature which will attempt a connection over all possible network types installed on your computer.

Starting the AT&T Client To launch the AT&T Client doubleclick on the AT&T Global Network Client icon on your desktop OR click Start, click All Programs, Click AT&T Global Network Client folder, and click AT&T Global Network Client.

Connecting to the Network

Step 1

To connect, click the green Connect button on the Main Window.

Figure 13: AT&T Global Network Client Icon




Step 2

The first time you connect the AT&T Client will prompt you to enter your Account, User ID, and Password. Click Save password to save your password in the AT&T Client and you will not be prompted to enter it for future connections.

TOKEN USERS: If you are using an authentication type which requires a PIN and token, enter your PIN immediately followed by the current token in the Password field. See the section titled PIN and Token Authentication on page 23 of this guide for additional information.

Click OK.

Step 3

You are now connected!

Figure 16: Main Window/Connected

Figure 15: Network Login Window



Connected Included on the Main Window when connected is a throughput meter which shows your network statistics for your current connection. You can mouse over the numbers of the throughput meter for more information about each number. Starting in the upper right hand corner and moving clockwise, displayed are the statistics for:

• Maximum Number of Bytes Transferred per Second

• Bytes Sent in the Last Second

• Bytes Received in the Last Second • Bytes Sent to the Network • Bytes Received from the Network

The AT&T Client includes an Automatic Connection feature which by default will attempt a connection over all possible network types installed on your computer. Click on the icon under the Disconnect button for more information about the network which was used to establish the connection.

Figure 17: Main Window/Connected Throughput Meter



Figure 18: Main Window/Connected Network Details

Click on the icons in the Security Status panel of the Main Window to open a popup window with useful information related to the icon topic.

Figure 19: Firewall Status Info Figure 20: Malware Status Info

The Security Status title bar will show when no additional action is required; if additional action or configuration is required the status will change to . The Security Status title bar will show for the first few moments of each connection while the AT&T Client confirms if Updates are available. For more information about Updates refer to the Software Updates chapter in this guide on page 30.

Figure 21: Main Window/Updates Being Confirmed



Change Password Password changes are performed at connection time. From the Network Login Window, click the change… link to display password change fields as shown below. Enter your current password in the Password field, enter your new password in the New Password and Confirm new password fields. Your password may be required to meet criteria defined by your administrator (ex: it may need to be a minimum number of characters). Click OK to connect and change your password.

.

Figure 22: Network Login Window Change Password Option

Saved Login Information After your first successful connection, if your Customer Account Administrator allows you to save your network login credentials and password, the Network Login Window will no longer be displayed after clicking Connect. To display the Network Login Window click the arrow next to the Connect button and select Connect and prompt for user ID and password…

Figure 23: Main Window/Connect with Saved Login Credentials



Network Awareness Your Customer Account Administrator may define certain networks for which it is not necessary to connect with the AT&T Client. When connected to a network for which no AT&T network connection is required, the AT&T Client Connect button will be disabled.

Figure 24: Main Window: Network Awareness Customization

Persistent Connections When Persistent Connections is enabled by your Customer Account Administrator the AT&T Client will attempt to connect or reconnect the AT&T Client with little or no interaction from you. An example would be an automatic reconnect after your machine resumes from hibernation or low power state.

To use the Persistent Connection feature, you must enable it for your connection sequence. You should select the Persistent Connection connection sequence or define a custom connection sequence modeled after the Persistent Connection connection sequence and enable the checkbox next to Maintain a persistent connection with is connection sequence option on the Configure Connection Sequence window.



Figure 25: Configure Connectin Sequence Window



Disconnect To end your session click the orange Disconnect button on the Main Window. Click Yes on the Disconnect Warning dialog.

Figure 26: Disconnect Warning Dialog

Lightweight Policy Enforcement AT&T Lightweight Policy Enforcement (LPE) is an optional service which performs basic application monitoring. Your Customer Account Administrator may have customized your version of the AT&T Client to require firewall, antivirus, or antispyware software be installed and running on your computer before you can connect using the AT&T Client. If you are not in compliance with the rules defined by your Customer Account Administrator you will receive an error. If you receive an error that specified software is not running, contact your Customer Account Administrator for assistance.

Figure 27: Lightweight Policy Enforcement Error Dialog



PIN and Token Authentication You can input a PIN and token together with no spaces into the Password field of the Network Login Window. After your first connection the Network Login window will change to include PIN and token fields.

You can manually control the style of the Network Login window by clicking Options… located on the bottom right corner of the Network Login Window to open the Login Window Options dialog.

On the Login Window Options dialog change the drop down box labeled Password format to PIN and token. Click OK.

When PIN and token is set at the Password format type, the Network Login Window will include fields for PIN and token.

Figure 29: Network Login Window

Figure 30: Network Login Window –

PIN and Token

Figure 28: Login Window Options Dialog



Changing the Connection Sequence The AT&T Client can dynamically recognize network types available on your computer. The Available Networks panel will show all networks over which the AT&T Client may attempt a connection. Click on the Available Networks icon for more information about each network, for example an Ethernet network may be a broadband connection over cable, DSL or a leased line.

Figure 31: Main Window Available Network Details

The connection sequence determines the order in which the network types available are used for a connection attempt. The AT&T Client will install with the Highspeed automatic connection sequence as the active sequence. The Highspeed automatic connection sequence includes all network types, including lower speed connections (i.e. dial) if no highspeed connectivity exists.

The AT&T Client will only attempt to connect using network types in a state. If the active connection sequence does not include an

Available Network in a state, the status icon will indicate a

is required.

Figure 32: Connection Sequence CHECK Diagram



To expand the details of the active connection sequence, click the plus sign next to the connection type names listed in the Connection Sequence area (broadband, WiFi, cellular, dial, etc.).

Figure 33: Connection Sequence Area

You can doubleclick on the expanded entries for more information. For example, click the + next to WiFi to exand the section, then doubleclick (preferred private) to open the Preferred Private WiFi Networks dialog.

Figure 34: Preferred Private WiFi Networks Dialog

Click the + next to broadband to expand the section, then doubleclick proxy server (Internet Options) to open the Select a Proxy Location dialog.

Figure 35: Select a Proxy Location Dialog



It is recommended you do not change the default connection sequence in the AT&T Client unless you are instructed to do so by your Customer Account Administrator or AT&T Customer Care.

To change the active Connection Sequence click Change the connection sequence… at the bottom of the Connection Sequence panel of the Main Window. To activate a defined Connection Sequence, select a sequence from the list.

Figure 36: Main Window Change the connection sequence

Do Not Change Connection Sequence: It is recommended you do not change the default connection sequence unless you are instructed to do so.



Seven default connection sequences are available in the dropdown box.

CONNECTION SEQUENCE

DESCRIPTION

Highspeed automatic connection

Uses all connection methods available. Attempts free public WiFi hotspots prior to any other preferred WiFi hotspots. Lower speed connections will be attempted if no high speed connectivity exists.

Lowcost automatic connection

Uses broadband and dial/ISDN network access only, does not attempt any WiFi or Cellular connections. Select this connection sequence to use only those options which do not incur any additional surcharges

Dialonly automatic connection

Uses only dial or ISDN network access, does not attempt any broadband, WiFi or Cellular connections

Highspeed automatic preferred connection

Uses all connection methods available. Attempts only preferred WiFi hotspots, does not attempt connections to free public WiFi hotspots. Lower speed connections will be attempted if no high speed connectivity exists.

WiFi only automatic connection

Uses only WiFi and attempts all types of WiFi hotspots, preferred public, private and free public.

ISDNonly automatic connection

Uses only ISDN connectivity.

Cellularonly automatic connection

Uses only cellular connectivity.

Persistent Connection Uses broadband, WiFi or Cellular connections. When enabled in the AT&T Administration Server the Persistent Connections feature will automatically connect or reconnect the AT&T Client with little or no user interaction.

Figure 37: Default Connection Sequence Table



Configuring the Connection Sequence

View the details of the default connection sequences and configure your own connection sequence by clicking Configure my own connection sequence… from the list. You can not alter the settings of the default connection sequences.

To alter a connection sequence, first create a new custom connection sequence by clicking New… You can model your new sequence after an existing connection sequence or start with a blank automatic connection.

Figure 39: Create New Automatic Connection Window

Figure 38: Setup Automatic Connection Sequence Window



When you create a new connection sequence you can add new connection types to the sequence by clicking Add…

Figure 41: Add Row to Connection Sequence Window

To Rename… or Delete… a custom connection sequence, click the corresponding button on the Setup Automatic Connection window.

Change the sequence attempt order by highlighting a connection and clicking Move Up, Move down, or Remove.

Figure 40: Setup Automatic Connection Window



S So of ft tw wa ar re e U Up pd da at te es s

The AT&T Client will routinely attempt to update the Access Point Directory (WiFi locations, phone numbers, etc.), VPN Certificate files, and AT&T Client software.

Automatic Check for Updates

The Security Status title bar and the Updates icon will display for the first few moments of each connection while the AT&T Client confirms if Updates are available and during the download of any updates.

Figure 42: Main Window/Updates Being Confirmed

If updates to the Access Point Directory or VPN Certificates are available they are automatically downloaded and installed. If an update to the AT&T Client software is available you will be prompted if you would like to download and install the update.

Once the AT&T Client determines no updates are available or all updates have been downloaded and installed, the status of the Updates icon will change to .



When connected, the status of software updates is available on the Main Window by clicking the Updates icon.

Figure 43: Software Update Status Window

Manual Check for Updates To manually initiate a check for updates, click Check for Updates from the Help panel on the left hand side of the Main Window.

Figure 44: Software Updates Window

The Software Updates window will list the components and the version information. If an update is available, the component will be automatically checked. Click Download checked items… to complete the update process. All checked components will be updated.



User Permissions Depending on your Operating System, Microsoft Windows Administrator Rights may be required for automatic software update of the AT&T Client software.

If you are running Windows 2000 or XP, Administrator rights are required to update the AT&T Client software.

If you are running Windows Vista, the AT&T Client uses the guidelines and rules defined by Windows Vista and Windows Installer to determine the necessary access rights for an update. The first time the AT&T Client attempts to perform a software update Windows Vista users may be prompted to allow the FTP network activity. Windows Vista Administrator rights are required to allow the FTP traffic. When an update is installed, if you are a Restricted User, you may be prompted to enter credentials with Administrator rights to successfully continue the update.

If you have any questions about your Microsoft Windows permissions, contact your Customer Account Administrator.

Administrator Rights May Be Required: You may need Microsoft Administrator rights to update the AT&T Client software.



T Ta as sk ks s

Browse the Access-Point Directory The AccessPoint Directory is a tool for offline browsing of available access points. You do not set or change your access point using this tool. Click Browse the accesspoint directory in the Tasks panel on the Main Window to open the Access Point Directory Window to review the global directory of connection options including dial, Ethernet and WiFi connection types.

Figure 45: AccessPoint Directory Window



Review Connection History The Connection History window allows you to sort previous connection attempts by Date/Time, Duration, Type, or Description. Click the plus sign next to the connection attempt for additional information. Search for key words using the Look For field.

Figure 46: Connection History Window



Show Connection Status Show Connection Status is available only when connected. Click Show connection status from the Tasks panel on the Main Window to create a graphical representation of your current connection.

Figure 47: Connection Status Window



S Se et tt ti in ng gs s

Your Customer Account Administrator has preconfigured your network settings in a central AT&T Network Server. When you connect to the AT&T Global Network the AT&T Client retrieves those settings and applies them to your connection.

It is recommended you do not override network settings using manual configuration in the AT&T Client unless you are instructed to do so by your Customer Account Administrator or AT&T Customer Care.

Show the Setup Wizard Available only when not connected, Setup Wizard provides an interface to manually configure settings for phone number, location, network connection and AT&T Client Profiles. It is recommended you use the default values defined by your Customer Account Administrator.

To access the Setup Wizard, when not connected click Show the setup wizard in the Settings list on the main window of the AT&T Client.

Configuration Is Not Required: Most users can establish connections with no manual configuration.

Figure 48: Setup Wizard Setup Choice Window



Changing Phone Numbers or Connection Settings

Automatic Connection

Automatic Connection describes the feature of the AT&T Client to establish a connection using any of the networks defined in the active Connection Sequence. Allowing the AT&T Client to determine the network to use is recommended. You can change which network types to use by changing the Connection Sequence in the Connection Sequence panel of the Main Window as described on page 23 of this guide.

Location

Most computers are configured with a location/area code during Microsoft Windows setup. The AT&T Client will use the Windows location information and display it in the Location Window. To refine the information, manually enter the Exchange and click Next>.

Figure 49: Setup Wizard Automatic Connection Window

Figure 50: Setup Wizard Location Window



Profile Management

AT&T Client profiles store user information.

A profile includes:

• Account • User ID • Advanced Login Properties (Service, WINS, DNS, Domain Suffix, Windows Login)

• Service

Most users connect with the same information a majority of the time and will only require one profile.

If you connect with different user IDs or services you may want to define profiles for your common combinations to easily switch between them. AT&T Client profiles can be assigned common names to help you remember when to use them, for example, "My Internet Profile" or "VPN Servers Germany".

Change Settings for Existing Profile

Select the profile name from the drop down box under Change any setting for the following profile and the current connection: and click Next>. Make any changes to the settings in the remaining Setup Wizard windows and click Finish on the last window to save your changes.



Create a New Profile

Select Create a new profile for an existing user ID and click Next>. Enter a name for the new profile. You can have the remaining Setup Wizard windows prepopulated with settings from either the default profile or select Use settings from the following profile: and select the profile after which you wish to model the new profile from the drop down box. Make any changes to the desired settings in the remaining Setup Wizard windows and click Finish on the last window to create the new profile.

Figure 51: Setup Wizard Create New Profile Window

Open a New Credit Card Account

AT&T offers consumers the ability to open a Consumer Internet account by using their personal credit card. This option is not typically used by business customers. If your Customer Account Administrator has instructed you to open a new credit card Business Internet Service account refer to the section Creating a New Business Internet Service Account on page 89 of this guide.



Show the Login Properties Window The AT&T Client Login Properties window allows you to configure the settings and properties for your current connection. It is recommended you use the default values and values defined by your Customer Account Administrator.

To access Login Properties click Show the login properties window in the Settings list on the main window of the AT&T Client.

Figure 52: Login Properties Window

General

Profile Manager

Use the drop down box to activate an existing profile. Click New… to open the Setup Wizard to create a new profile. Click Remove to delete a profile. For more information about profiles see Profile Management on page 37 of this guide.

Network Services

Click Configure… to change the Account, User ID, or Network Service. Your default network service is the service defined in the AT&T network by your Customer Account Administrator for your specified Account and User ID. If you override the network service in the AT&T Client, you must be



authorized for the new service by your Customer Account Administrator for a successful connection.

Servers

DNS, WINS, and Domain Suffix configuration information is normally stored in the AT&T Network and is configured by your Customer Account Administrator. The AT&T Client retrieves the values and updates the workstation to use the supplied values throughout the connection. Click Configure… to launch the Setup Wizard to verify or define your server information.

To override the values defined by your Customer Account Administrator select Use the following manual settings and enter the corresponding values.

For WINS and Domain Suffix you also have the ability to select Do not update and the AT&T Client will not alter the specified settings when connected.

If you are required to be authenticated by a Windows Domain to logon to your Windows workstation, you can enable Windows Logon. Select Yes, automatically start this program during Windows logon to establish a network connection using the AT&T Client prior to your Windows logon. If you do not require a Windows Domain authentication to logon to your workstation, select No, do not automatically start this program. Refer to the Domain Login Guide listed in the Related Documents section on page 4 for more information regarding Windows Domain logon and the AT&T Client.

Figure 53: Setup Wizard Windows Logon Window



Preferences

Preferences define the usability settings for your connection. Preferences are organized by AT&T Client Profile. For more information about profiles see Profile Management on page 37 of this guide.

Click the checkbox next to Override defaults to change any of the settings.

Figure 54: Login Properties Preferences Window



Autostart

Autostart allows you to define programs to launch at any of the following times:

•Before Connecting •After Connecting •After Performing Network Updates •Before Disconnecting •After Disconnecting

Autostart settings are organized by AT&T Client Profile. For more information about profiles see Profile Management earlier in this chapter of this guide.

Click the checkbox next to Override defaults to change any of the settings.

Click the Add…, Change…, and Remove… buttons to configure the program information. Click on the arrow buttons to move a program up and down in the launch order.

Figure 55: Login Properties Autostart Window



Programs

The Programs tab allows you to configure which programs will be updated by the AT&T Client when connected to the network. Temporary updates are useful to eliminate or reduce the manual configuration needed before using the programs. The update values are defined in the AT&T Administration Server.

Figure 56: Login Properties Programs Window

To prevent the use of the values from the AT&T Administration Server or to define new values, click Override defaults and select the program you wish to change. Click Settings to review the values and make any changes. You can select to have the values Automatically Update to the values defined in the AT&T Administration Server, Do not update the values, or Manually update to values you define locally.

For example, using the Programs tab, you can remove Microsoft Internet Explorer proxy settings while connected by clicking Override Defaults, selecting Microsoft Internet Explorer, clicking Settings, clicking to highlight AutoProxy URL, clicking Manually update to, and leaving the Auto Proxy URL to use field blank.



Timeouts

The AT&T Client supports five variations of Timeouts which can be configured by clicking Override defaults.

Figure 57: Login Properties Timeouts Window



H He el lp p

About this Program Click About this program in the Help panel of the Main Window to display useful program information including the AT&T Client and Accesspoint directory version information.

Figure 58: About Window

Help for this program Click Help for this program in the Help panel of the Main Window to open the local help program for the AT&T Client.

Figure 59: Help Window

Check for Updates On the Help panel of the Main Window click Check for Updates to initiate a manual check for software updates. See the chapter titled Software Updates on page 30 of this guide for more information about software updates.



Show Detailed Messages Click Show detailed messages on the Help panel of the Main Window to open the Detailed Messages Window. The Detailed Messages Window is an indepth troubleshooting tool normally used by only your Customer Account Administrator or AT&T Customer Care.

Contact Customer Support In the Help panel on the Main Window, click Contact customer support. to open the Customer Support window containing your AT&T help desk phone numbers. Help desk phone numbers change for each country. All countries have help desk staff that speak both the local language and English. You should call the phone number for the country to which you are trying to connect.

Figure 60: Customer Support Window

In addition to calling for support you can click View support log… to open a web page with useful information about your installation of the AT&T Client.

Click Close to return to the AT&T Client.

Create Support Log Click Create support log in the Help panel on the Main Window to create a local HTML file with useful support information for your Customer Account Administrator or AT&T Customer Care. The AT&T Client will launch your web browser and open the HTML file after you click Create support log.



U Un ni in ns st ta al ll l

The AT&T Client is removed via the Windows Control Panel, Programs and Features option.

Figure 61: Programs and Features Window

Uninstall On the Programs and Features window uninstall the client by clicking AT&T Global Network Client in the program list and click Uninstall. If prompted, click Yes from the Programs and Features warning dialog to continue. This will remove all AT&T Client program files through a basic uninstall showing only a progress bar; user settings and data files remain intact.

Figure 62: Programs and Features Remove Warning Dialog

Reboot May Be Required: You will be prompted if you must reboot your workstation after removing the AT&T Client.



Change

Step 1

Click Change on the Programs and Features window list will allow you to Modify, Repair or Remove the AT&T Client program.

Click Remove and click Next> to continue

Step 2

Program files will be removed, you can select which user settings are removed. Select Leave all user settings on the computer. (default) to leave user information such as account and user ID as well as profile information on the computer. Select Remove only my user settings to remove only the settings stored for the current user. Select Remove settings for all users on this computer to remove all AT&T Client user settings on the computer. Click Next> to continue.

Figure 63: Program Maintenance Window

Figure 64: Remove User Data Window



Step 3

Click Remove to continue.

Step 4

Click Finish.

Figure 65: Remove the Program Warning

Figure 66: Removal Completed Window



V VP PN N C Co on nn ne ec ct ti io on ns s

The AT&T Client will indicate a successful VPN connection by showing a VPN icon in the Security Status area.

Figure 67: Main Window VPN Icon

Click the VPN icon to view VPN Status with information such as VPN server, key exchange, and encryption type.

Figure 68: VPN Details



VPN Login Window If you are using a VPN service which requires a twophased login after clicking Connect on the Main Window you will be prompted to enter your VPN Login credentials to successfully connect. Enter your VPN credentials and click OK on the VPN Login Window to continue.

Figure 69: VPN Login Window

VPN Security Banner Most VPN services require you comply with rules and regulations of the service. Before you can use your connection you must click OK on the Security Banner agreeing to the terms and conditions outlined by your company. Click Cancel on the Security Banner to terminate your connection. Refer all questions about the terms and conditions outlined in your security banner message to your Customer Account Administrator.

Figure 70: Security Banner



Disconnect VPN Only If you are using a connection which requires authentication for both VPN and an Internet connection, when you click Disconnect, the Disconnect Confirmation Dialog will confirm which networks from which you would like to disconnect. Click Disconnect VPN only to remain connected to the Internet.

Figure 71: Disconnect Confirmation Dialog

To reconnect to your secure network, click Click here to reconnect to VPN. to establish a new secure VPN connection.


Click the orange Disconnect button on the Main Window to end your Internet session.



VPN Client ID In previous versions of the AT&T Client you may have been required to enter an eight digit VPN Client ID supplied to you by your Customer Account Administrator. Version 7.0+ of the AT&T Client no longer requires manual input of the VPN Client ID.

It is recommended you do not override network settings using manual configuration in the AT&T Client unless you are instructed to do so by your Customer Account Administrator or AT&T Customer Care.

If you must manually input your VPN Client ID, in the Setings panel click Show the login properties window… Next, in the Network Services panel of the Login Properties Window Click Configure… On the VPN Client ID Window, Click Use the following manual settings, enter your 8 digit VPN Client ID and your VPN user name. Click Finish.

Figure 73: VPN Client ID Window

Manual Configuration is Not Recommended: Do not override network settings using manual settings unless you are instructed to do so.



VPN Mobility VPN Mobility is not enabled for all users. Your Customer Account Administrator may enable this optional feature which will attempt to maintain your VPN regardless of changes in your network connectivity. This allows you to transition between network interfaces (ex: wired to wireless) without interruption to your VPN connection. When changes to your network interface require the VPN to transition, your VPN status indicator will turn orange as shown below.

Figure 74: Main Window/VPN Mobility

After the VPN is transitioned to the new network interface you will receive a popup notifying you the transition was successful.

Figure 75: Main Window/VPN Mobility Restored



Disable VPN Mobility

To disable VPN Mobility for one or more profiles, select Login Properties, VPN Mobility tab, select the desired profile from the Login profile drop down box, enable the checkbox next to Override defaults, disable the checkbox next to Operate in VPN Mobility mode.

Figure 76: Disable VPN Mobility



W Wi i- -F Fi i C Co on nn ne ec ct ti io on ns s

The AT&T Client supports connections to both public and private WiFi hotspots. If a wireless network is in range an additional option to Click here to view nearby WiFi networks is available under the Connect button and a WiFi icon will be shown in the Available Networks area.

Figure 77: Main Window WiFi Networks in Range



Associating to a Wi-Fi Hotspot The AT&T Client recognizes a connection as WiFi when the AT&T Client controls the association to the hotspot. If you are using another program that acts as a radio manager (i.e. IBM Access Connections), and that program automatically associates to WiFi hotspots whenever they are in range the AT&T Client may categorize the connection type as a generic broadband/Ethernet connection type.

Click Connect and the AT&T Client will use the default automatic connection sequence to establish your connection using WiFi providing WiFi is in the connection sequence and a WiFi network is in range.

To associate to a specific hotspot directly, rather than using the automatic connection sequence, click Click here to view nearby WiFi networks. The networks in range will be listed. Click on the name of the hotspot network to which you would like to connect.

Figure 78: Main Window WiFi Details



Wi-Fi Hotspot Types The AT&T Client categorizes WiFi hotspots in five categories, Encrypted, preferred private, preferred, nonpreferred, and free. More information about each type is shown in the following table.

TYPE DESCRIPTION

Encrypted The hotspot supports encrypted traffic, requires a password to associate and the password is unknown to the AT&T Client. This hotspot type may be located in a private or public location.

Preferred Private 2

The hotspot requires a password to associate and the password has been configured either in the AT&T Client or Microsoft Windows. This hotspot type is typically located in a private location (your office, home, etc.)

Preferred The hotspot is owned by a partner of AT&T. You must be authorized to use the AT&T Preferred WiFi service by your Customer Account Administrator. An AT&T account, user ID and password are required to associate to the hotspot. This hotspot type is usually located in a public location.

NonPreferred The hotspot is broadcasting an SSID and traffic to/from the hotspot is not encrypted. A separate authentication (outside the AT&T Client, usually through a web browser) is required to associate to the hotspot. This hotspot type is usually located in a public location.

Free The hotspot is broadcasting an SSID, does not require a password to associate and traffic to/from the hotspot is not encrypted. This hotspot may be located in a private or public location.

Figure 79: Hotspot Types

2 Preferred Private connections are only supported on Windows XP and Windows Vista. Windows XP users must install the Microsoft Wireless LAN API (KB918997) to support Preferred Private connections.



Preferred Private Hotspots

The first time you connect to a Preferred Private hotspot you must configure if the hotspot will be used for your AT&T VPN service. If you will be associating to the Preferred Private WiFi hotspot to establish an AT&T Managed VPN service, click Yes on the WiFi VPN Access Dialog. If you will not be establishing an AT&T Managed VPN service, click No on the WiFi VPN Access Dialog window.

Figure 80: WiFi VPN Access Dialog

You can manage the VPN access setting by clicking on WiFi in the Connection Sequence area of the Main Window to expand the WiFi connection types. Doubleclick on (Preferred Private) to open the Preferred Private WiFi Networks Dialog. Click the checkbox next to your SSID for VPN needed to change the state.

Figure 81: Preferred Private WiFi Networks Dialog

RSA SecurID ® Protected Preferred Private Hotspots

Before attempting to connect to an RSA SecurID protected Hotspot, you must be running Windows Vista or Windows XP SP2 with the Microsoft WiFi API Hot fix as well as have the EAP Client from RSA Authentication Agent 6.1+ installed. When configuring the Hotspot in Microsoft Windows, select



RSA EAP Protected OTP as the EAP type on the Authentication tab of the Hotspot properties dialog.

The AT&T Client attempts all connections in the active connection sequence. If a WiFi match is found to a RSA SecurID secured Hotspot, you must authenticate to the Hotspot using your SecurID token. After associating to the Hotspot a popup will appear in your system tray.

Figure 82: RSA SecurID Hotspot Logon Notification

On the popup, click Click here to select a certificate or other credentials for connection to the network, to display the RSA SecurID User Name Required window. Enter your User name and click OK.

Enter your PIN immediately followed by your SecurID token in the Passcode field (do not insert any characters between the PIN and token). Click OK.

If Hotspot authentication is successful, the connection will complete and you will have network access.

If Hotspot authentication fails or you click Cancel, the AT&T Client continues to the next connection type in the connection sequence.

Figure 83: RSA SecurID User Name Prompt

Figure 84: RSA SecurID Passcode Prompt



Preferred Hotspots

If you connect to a Preferred Hotspot you must agree to the terms and conditions of using a Preferred WiFi Hotspot before you can associate. Click Yes to continue.

Figure 85: Preferred WiFi Hotspot Warning



Wi-Fi Connection Features When a WiFi network is used for the connection the signal strength of the WiFi connection is shown under the Disconnect button.

Figure 86: Main Window/Connected WiFi

Click on the signal strength icon under the Disconnect button for more information about the WiFi connection and the SSID.

Figure 87: Main Window/Connected WiFi Details



C Ce el ll lu ul la ar r C Co on nn ne ec ct ti io on ns s

Cellular devices are used if Cellular is included in the automatic connection sequence and a cellular device is available. The AT&T Client supports all cellular cards listed in Appendix B: Supported Cellular Devices; AT&T LaptopConnect Cellular Device Drivers are installed automatically with the LaptopConnect Edition of the AT&T Client other Cellular Device Drivers must be manually installed independent of the AT&T Client installation process.

When a Cellular connection is available, a Cellular icon will be visible in the Available Networks area of the Main Window.

Figure 88: Main Window Cellular Icon



If the AT&T Client is unable to automatically determine your cellular provider or your cellular network authentication credentials, the first time your cellular connection is used you will be prompted to define the information using the Cellular Provider Setup window. Select a predefined provider from the drop down list by clicking the Select a provider radio button. Or, manually define a new provider by selecting the Use the following provider information radio button and entering your provider information in the input fields provided. Future connections will automatically use the defined information.

To access the Cellular Provider Setup Dialog when not attempting a connection, rightclick on the Cellular connection type in the Connection Sequence panel of the Main Window and click on Setup cellular provider. Figure 89: Cellular Provider Setup

Dialog



Cellular Details To view your Cellular details, click on the Cellular icon on the Main Window.

Errors with your cellular connection that are recognized by the AT&T Client (including SIM errors) are shown in the Cellular details area.

Figure 91: Cellular Details SIM Error

Figure 90: Main Window Cellular Details



For a SIM locked error, click (click here to unlock) to open the Cellular Card Locked dialog to enter your PIN.

For a RIM locked error, you will be automatically prompted to enter the PIN for your device by the AT&T Client. If your Blackberry RIM is locked, you must successfully unlock your device to use cellular connectivity.

Figure 92: Cellular Card Locked Dialog



Conflicts with Cellular Monitoring Programs When connecting with the AT&T Client using a Cellular service, the AT&T Client and third party programs that monitor your cellular connectivity (usually supplied by your Cellular Provider) may conflict with each other.

To prevent any conflict, third party cellular monitoring programs should not be running when the AT&T Client is launched. An active third party cellular monitoring program may prevent the AT&T Client from establishing a connection. To use your third party cellular monitoring program, you must disable cellular device support.

Permanently Disable Cellular Device Support

To permanently disable cellular device support click Login Properties, Preferences tab, check the box next to Permanently disable cellular device support to disable the AT&T Client monitoring of your cellular activity and allow the third party program access to the cellular data. To enable monitoring, uncheck the box next to Permanently disable cellular device support. You must restart the AT&T Client for monitoring to resume.

Figure 93: Disable Cellular Monitoring



Temporarily Disable Cellular Device Support

To temporarily disable cellular device support expand the Connection Sequence area of the Main Window, rightclick on the cellular Connection type and select Disable cellular monitoring. This will disable cellular monitoring until you manually enable it or the AT&T Client is restarted.

Figure 94: Disable Cellular Monitoring



Troubleshooting Recognition of Cellular Devices

Automatic Scan for Cellular Devices

If your Cellular Device is not recognized by the AT&T Client, you may need to initiate the AT&T Client to scan for Cellular devices. Expand the Connection Sequence area of the Main Window, rightclick on the cellular Connection type and select Search for cellular devices.

To cancel a scan that is in progress, Expand the Connection Sequence area of the Main Window, rightclick on the cellular Connection type and select Cancel cellular device search.Manually Configuring a Cellular Connection

Some CDMA Cellular devices are not recognized by the AT&T Client. If the Cellular icon does not appear on your Main Window but you have a functioning Cellular device, you can manually configure the AT&T Client to use your device.

On the Main Window click Show the Setup Wizard in the Settings area. Click Change any settings for the following profile and the current connection. Verify the profile you would like to change is the active one in the drop down box. Click Next>. Click Next> on the UserID Window. On the Automatic Connection Window, click No, I will select the connection type. Click Next>. On the Connection Type Window click Cellular. Click Next>.

Figure 95: Connection Type Setup Window – Cellular



Enter your area code & exchange on the Location Window. Click Next>. On the Cellular Window enter your Provider and select your Device Name from the drop down box. Most providers support #777 for the Number to Dial. If you are uncertain, contact your Cellular provider for assistance with the proper string to enter in the Number to Dial field. Click Next>.

Figure 96: Cellular Setup Window

Click Finish on the Setup Complete window. Your cellular connection is now configured for the selected profile. Click Connect on the Main Window.



D Di ia al l C Co on nn ne ec ct ti io on ns s

For dial connections, the Select Dial Access Points window will prompt you to select a phone number using your location information.

Click the links under Search by to sort the list and narrow your choices by location, country, state and city.

Select an access point by clicking the checkbox next to the City name. Click OK to continue

Figure 97: Select Dial Access Points Window

Selecting a Modem Change the modem used for the connection using the Connect using drop down box on the Select Dial Access Points Window.

Configuring the Number to Dial The AT&T Client selects the most common dial preferences. Verify and change the information for Dial Prefix and Number to dial on the Select Dial Access Points Window



A AT T& &T T F Fi ir re ew wa al ll l

The AT&T Firewall is an component of the AT&T Client which provides basic firewall capabilities. The AT&T Firewall is active on all network card interfaces and all Microsoft Remote Access Services WAN/DialUp Networking interfaces whenever your machine is powered on, regardless of whether there is a current connection to an AT&T network.

The AT&T Firewall provides the following:

• Blocks unsolicited traffic when not connected

• Blocks unsolicited Internet traffic while VPN connected

Firewall Settings Window The AT&T Global Network Client Firewall Settings Window allows you to select the Firewall state (On/Off) when a VPN connection is not active. The Firewall Settings window can be accessed by clicking the Microsoft Windows Start Menu, mouse over All Programs, click AT&T Global Network Client, and click Firewall Settings. The AT&T Firewall Settings window can only be open when the AT&T Client application is not running.

If the Firewall Settings is not available as an option in your AT&T Global Network Client Programs Menu your Customer Account Administrators chose to not install the application. If the buttons on your Firewall Settings Window are inactive and you can not make changes, your Customer Account Administrator chose to not allow changes.

Figure 98: Firewall Settings Window



E En nd dp po oi in nt t S Se ec cu ur ri it ty y

The Internet Premium and Managed VPN Premium Editions include the software required for the AT&T End Point Security service. The AT&T End Point Security service provides lowlevel firewall rules, highlevel program control, malware protection, and strict policy enforcement. When you are out of compliance with the policy set by your Customer Account Administrator your connection may be confined to a remediation area where you are guided through steps to become compliant.

The AT&T End Point Security service integrates technology from the Check Point Integrity ® product line (Check Point Integrity Client and Server) with the AT&T Client.

Enterprise Policy When using the End Point Security service, your Customer Account Administrator defines an Enterprise Security Policy that defines the rules for your firewall behavior. Your Enterprise Policy is active when you are connected to your corporate network using the AT&T Client and depending on policy settings set by your Customer Account Administrator, can also be active when not connected to your corporate network.

An Enterprise Policy defines firewall rules to protect your computer and your network traffic may be restricted based on attributes of the type of communication. Your Customer Account Administrator may define rules for permissible traffic protocols, block or allow traffic based on the IP address of the packet source or destination, the IP or VPN protocol used, or the ports used.

The Enterprise Policy is enforced by the Check Point Integrity Client which proactively notifies the AT&T Client of your compliance with your Enterprise Policy. This allows the AT&T Client to appropriately respond, including disconnecting the session when necessary.

If your Enterprise Policy is not retrieved from the Check Point Integrity Server within 2 minutes of a connection, the AT&T Client will disconnect the session. If you remain out of compliance with your Enterprise Policy for an extended period of time (the time limit is determined by your Customer Account Administrator) the AT&T Client will disconnect the session.

You should contact your Customer Account Administrator if you have specific questions about your company’s Enterprise Security Policy and the type of restrictions enforced.



Integrity Icons Once the Integrity client is installed, you will see an icon in the System Tray in the bottom righthand corner of your computer. The icon appearance indicates the client condition as follows:

Integrity Client firewall running

Active connection to Integrity Server

Network activity under evaluation

Restricted Mode (enforcement rule violation)

Enforcement Rules Your Customer Account Administrator defines and controls your company policy. A security policy can contain enforcement rules that establish requirements for your computer. If your computer does not comply with one or more rules, your connection to your Corporate Enterprise Network is restricted to a remediation server where you can obtain information and resources for restoring your computer to compliance. If your computer is violating an enforcement rule set by your Customer Account Administrator, the Integrity Enterprise Policy Alert Window will provide you with a URL to a remediation server to download compliant software.

Click Click Here for Help on the Integrity Enterprise Policy Alert Window to be directed to your remediation server.

If your computer has violated several enforcement rules, use the arrow keys on the Integrity Enterprise Policy Alert Window to scroll through all alerts. If your computer has violated only one rule the arrow keys will be disabled.

Click OK to close the Integrity Enterprise Policy Alert Window. Closing the Integrity Enterprise Policy Alert Window does not restore your network connectivity. Your network connectivity will remain restricted until you restore your computer to compliance.

Clicking OK Does Not Remediate: Clicking OK to close the Alert Window does not restore network connectivity. You must take action to restore your workstation to compliance to restore connectivity.

Figure 99: Integrity Enterprise Policy Alert Window



Remediation

The URL to which you are directed when you click Click Here for Help informs you why you are out of compliance and what is needed to become compliant.

If the message displayed is a warning, you will still be able to access your corporate network. Your message will explain how long you have to become compliant and where to find the information to become compliant.

If the message displayed is a restriction, you will not be able to access your corporate network. Once you have completed the actions needed to become compliant, you will be able to access your network after the next verification of your computer state. The time until the next verification is configurable by your Customer Account Administrator. You can disconnect and reconnect to immediately recognize you have made the changes to become compliant.

Integrity Client Interface

DoubleClick on the Integrity Icon, to open the Check Point Integrity Agent Window. On the lefthand side of the window click Policies to see the policies currently being monitored. The Policies tab will display your Local and Enterprise policy basic information.

Figure 100: Remediation Page

Figure 101: Integrity Agent Window Policy Tab



Click Overview to view the Integrity Client version information.

Exiting Integrity Client By default the Integrity Client includes the ability to exit the application. You should not exit/close the application unless instructed to do so by your Customer Account Administrator or AT&T Support Personnel. To exit from the Integrity Client rightclick the status bar icon and click Shut down Check Point Integrity Agent. The Integrity Client will not automatically restart until you restart your computer, even if a connection is initiated using the AT&T Client. If you are unable to select Shut down Check Point Integrity Agent, your Customer Account Administrator has turned off your ability to exit from the Integrity Client as part of your Enterprise Policy.

Figure 102: Integrity Agent Window Overview Tab



F Fr re eq qu ue en nt tl ly y A As sk ke ed d Q Qu ue es st ti io on ns s

Where do I input my VPN Client ID? It is not necessary to manually input your VPN Client ID beginning with version 7.0 of the AT&T Client.

What happens if I am not a Endpoint Security user and I install a Premium Edition?

You will receive the static default policy that is used with the firewall. Also, if you have Zone Alarm or Zone Alarm Pro installed on your computer, installing the CheckPoint Integrity Agent will upgrade your current product, and you will no longer have any local/personal firewall policies or a user interface to create, delete, or control local/personal firewall policies.

Why is my tethered cellular modem no longer recognized? If you are using a tethered cellular modem it is important that the same USB port is always used to connect the modem. If the modem is switched between different USB ports the AT&T Client may be unable to recognize the device. If you are experiencing issues recognizing a tethered cellular modem after reconnecting it, rebooting your computer should resolve the issue.

Why is my USB Wi-Fi modem no longer recognized? If you are using a USB WiFi modem it is important that the same USB port is always used to connect the modem. If the modem is switched between different USB ports the AT&T Client may be unable to recognize the device. If you are experiencing issues recognizing a USB WiFi modem after reconnecting it, rebooting your computer should resolve the issue.



What is the automatic backup feature built into the AT&T Global Network Client?

The automatic backup feature is supported in some countries and service plans. This feature connects you to the network even if you receive a busy signal or no answer when trying to connect to a phone number in the access list. This feature improves network availability during peak usage times.

The following criteria must also be met to use the automatic backup feature:

• If any of the attempts to the number chosen were busy or did not answer, and the criteria below are met, the automatic backup number is called whether or not a backup phone number was selected.

• Your modem must report that the called phone number is busy or did not answer.

• You must have the primary phone number configured for at least two dial attempts. (Two attempts is the default.)

• Your user ID and service plan must be authorized to use the automatic backup feature.

• You must have connected previously with this user ID and service on this computer.

• The country you are calling must support the automatic backup feature.

• You must be calling from within that country to a number also within that country.

• The phone number must be selected from the list of available access numbers, and be an AT&T Global Network number. In addition, the number used cannot be customized to the point where it is no longer recognized as being selected from the list.

• When calling within the United States, the primary phone number must not be longdistance.

• The phone list must be recent, no more than 30 days old. (You may use the Check for Updates program to download the latest phone list as shown in Figure 196: Check for Program Updates Dialog.)

(These criteria are subject to change without notice.)



A Ap pp pe en nd di ix x A A: : T Th hi ir rd d- -P Pa ar rt ty y F Fi ir re ew wa al ll l S Su up pp po or rt t

The Client program uses IP to communicate with other computers on the network just like other network programs (such as web browsers and email programs). Thirdparty personal firewalls can prohibit certain types of network communication. Running multiple firewalls on users’ PCs can cause difficulties and is not supported by AT&T.

Some firewalls must be configured to allow the Client to communicate with the network in order for client features to function properly. The table below lists the required changes. More information about the features is found in the list below the table.

FEATURE PROTOCOL: PORT

Dial Authentication

TCP:5053

Disconnect Warning

UDP:7000

Software Updates

TCP:20,21

SLA Data Collection, Configuration Settings

HTTP/TCP:80

Figure 103: Client Firewall Configuration Table



A Ap pp pe en nd di ix x B B: : S Su up pp po or rt te ed d C Ce el ll lu ul la ar r D De ev vi ic ce es s

AT&T LaptopConnect Supported Devices Device Drivers for the following list of devices is installed automatically with the LaptopConnect Edition of the AT&T Client.

LaptopConnect MODEM CARDS AT&T USBConnect 881 Card Novatel U730 LaptopConnect Card (Windows XP SP2+) Option Globetrotter Combo LaptopConnect Card (Windows XP only) Option GT MAX 1.8 LaptopConnect Card Option GT Max 3.6 LaptopConnect Card Option GT Max 3.6 Express LaptopConnect Card Option GT Ultra LaptopConnect Card Option GT Ultra Express Card Sierra Wireless AirCard 750 LaptopConnect Card Sierra Wireless AirCard 775 LaptopConnect Card Sierra Wireless AirCard 860 LaptopConnect Card Sierra Wireless AirCard 875 LaptopConnect Card Sierra Wireless AirCard 875U LaptopConnect Card Sierra Wireless AirCard 881 LaptopConnect Card Sony Ericsson GC82 LaptopConnect Card Sony Ericsson GC83 LaptopConnect Card

LaptopConnect COMPATIBLE PHONES 3

AT&T Tilt LG Chiwoo CU515 LG CU320 LG CU400 LG CU500 LG TRAX Motorola V180 Motorola V220 Motorola V400 Motorola V551 Motorola V3xx Motorola RAZR V3 Nokia Inferno 6555b Research In Motion BlackBerry Curve 8300 Research In Motion BlackBerry Curve 8310 Research In Motion BlackBerry 8700c Research In Motion BlackBerry 8800 Research In Motion BlackBerry 8820 Research In Motion BlackBerry Pearl Samsung BJ Plus i617

3 If using your handset as a tethered modem, you may need a data cable accessory, sold separately, to connect the phone to your PC.



LaptopConnect COMPATIBLE PHONES 3

Samsung Peridot SGH A737 Samsung ZX10 Samsung ZX20 Samsung A707Sync Samsung A717 Samsung A727 Samsung i607 Blackjack

Other Supported Cellular Devices The following list of devices is supported for use with the AT&T Client, but installation and configuration of the device must be manually performed outside of the AT&T Client installation process.

AT&T Global Network Client Version: 7.3.0 and later

DEVICE DEVICE TYPE TECHNOLOGY STATUS 4 AT&T CLIENT MINIMUM VERSION

Asus Halley Handset HSDPA Supported 7.0 Dell Dell 5505 Mobile Broadband

PC Card HSDPA Pending 6.9

Dell 5510 Mobile Broadband

ExpressCard/Embe dded

HSDPA 3.6 Supported 6.9


Embedded HSDPA 3.6 Certified 7.3


Embedded HSUPA Pending 7.3

Ericsson R520m Handset GPRS/GSM Supported 6.7 F3507g Embedded HSUPA Pending 7.3 Fujistu F2402* PC Card WCDMA Supported 6.7 P2402 PC Card WCDMA Supported 6.7 MC8781 Embedded HSUPA Pending 7.3 HP HS2300 USB HSDPA Supported 7.2 HS2600(?)* Embedded HSUPA Pending 7.3 un2400* Embedded HSUPA Pending 7.3 Huawei E169 USB HSDPA Supported 7.3

4 SDK Definitions: Supported: Device has been tested against a version of the SDK. Certified: Device has specifically been tested against the version of the SDK listed above. Not Supported: Device is either not tested or does not work.

* Devices marked by an asterisk are known by more than one name.



DEVICE DEVICE TYPE TECHNOLOGY STATUS 4 AT&T CLIENT MINIMUM E17X USB HSDPA Supported 7.3

E220 USB HSDPA Supported 6.9 E270 USB HSDPA Supported 7.1 E272* USB HSDPA Supported 7.2 E280 USB HSDPA Supported 7.1 E600 PC Card UMTS/GPRS Supported 6.7 E618 PC Card 3G/GPRS Supported 6.7 E620 PC Card HSDPA/UMTS/ED

GE/GPRS Supported 6.7

E621 PC Card HSDPA/UMTS/ED GE/GPRS

Supported 6.7

E630 PC Card HSDPA Supported 6.9 E660A PC Card HSDPA Supported 6.9 E800 PC Card HSDPA Supported 7.1 E800A PC Card HSDPA Supported 7.1 E870 PC Card HSDPA Supported 7.1 EG162 PC Card GPRS/GSM Supported 7.3 Imate Jas Jam Handset GPRS Supported 6.9 SP Jas Handset GPRS Supported 6.9 Kyocera KPC650 PC Card 1xEVDO/1xRTT Supported 6.7 Lenovo MC8775* Embedded HSDPA Certified 7.1 LG A7110 Handset EDGE/GPRS/GSM Supported 6.7 C1300 Handset GPRS/GSM Supported 6.7 G4050 Handset GPRS/GSM Supported 6.7 L1200 Handset GPRS/GSM Supported 6.7 L1400 Handset GPRS/GSM Supported 6.7 LX160 Handset EVDO Supported 7.3 LX400 Handset EVDO Supported 7.3 LX550 Handset EVDO Supported 7.3 LX570 Handset EVDO Supported 7.3 CU320 Handset UMTS/GPRS/GSM Certified 6.7 CU500 Handset UMTS/GPRS/GSM Certified 6.7 CU515 Handset HSDPA Certified 7.3 CU575 Handset UMTS Certified 7.1 CU720 Certified 7.3 CU400 Certified 7.3 Motorola A008 Handset GPRS/GSM Supported 6.7 A630 Handset GPRS/GSM Supported 6.7 A845 Handset UMTS Supported 6.7 M2501 PC Card FOMA Supported 6.9 IZAR Handset UMTS Supported 7.0 KZRZ Handset UMTS Supported 7.0 KZRZ Handset EVDO Supported 7.3 RAZR Handset EVDO Supported 7.3 SLVR Handset EVDO Supported 7.3 T280i Handset GPRS/GSM Supported 6.7 T720i Handset GPRS/GSM Supported 6.7



DEVICE DEVICE TYPE TECHNOLOGY STATUS 4 AT&T CLIENT MINIMUM V60gi Handset GPRS/GSM Supported 6.7

V66i Handset GPRS/GSM Supported 6.7 V180 Handset GPRS/GSM Supported 6.7 V220 Handset GPRS/GSM Supported 6.7 V3 Razr Handset GPRS/GSM Certified 7.3 V3Gxx Handset UMTS Supported 7.1 V9m Handset EVDO Certified 7.3 V400 Handset GPRS/GSM Supported 6.7 V600 Handset GPRS/GSM Supported 6.7 Volans Handset UMTS Supported 7.0 Z551 Handset EDGE/GPRS/GSM Supported 6.7 V3XX Certified 7.3 NEC 232 Handset GPRS/GSM Supported 6.7 Nokia 3220 Handset EDGE/GPRS/GSM Supported 6.7 BT3600 Handset GPRS/GSM Supported 6.7 BT3650 Handset GPRS/GSM Supported 6.7 5100 Handset GPRS/GSM Supported 6.7 6100 Handset GPRS/GSM Supported 6.7 6200 Handset EDGE/GPRS/GSM Supported 6.7 6234 Handset UMTS Supported 7.0 6230 Handset EDGE/GPRS/GSM Supported 6.7 6282 Handset UMTS/GPRS/GSM Supported 6.7 6310i Handset GPRS/GSM Supported 6.7 6555b Handset GPRS Certified 7.3 6620 Handset EDGE/GPRS/GSM Supported 6.7 6651 Handset UMTS Supported 6.7 6800 Handset GPRS/GSM Supported 6.7 6820 Handset EDGE/GPRS/GSM Supported 6.7 7610 Handset GPRS/GSM Supported 6.7 8390 Handset GPRS/GSM Supported 6.7 E50 Handset UMTS Supported 7.0 E61 Handset UMTS Supported 7.0 N73 Handset UMTS Supported 7.0 N75 Certified 7.3 Novatel C201 PC Card 1xRTT Certified 6.3.4 G100 PC Card GPRS/GSM Supported 6.7 G301 PC Card GPRS/GSM Supported 6.7 u520 PC Card UMTS Supported 6.7 u530 PC Card UMTS Supported 6.7 u630 PC Card UMTS/GPRS/GSM Supported 6.7 v620* PC Card 1xEVDO/1xRTT Certified 6.3.4 s620* PC Card 1xEVDO/1xRTT Certified 6.3.4 S720* PC Card 1xEVDO/1xRTT Supported 6.9 u730 PC Card HSDPA/UMTS/ED

GE/GPRS/GSM Certified 7.3

EV730* Embedded HSDPA/UMTS/ED GE/GPRS/GSM

Supported 6.7

EU730 Embedded HSDPA/UMTS/ED GE/GPRS/GSM

Supported 6.7



DEVICE DEVICE TYPE TECHNOLOGY STATUS 4 AT&T CLIENT MINIMUM U740* PC Card HSDPA Supported 6.7

EU740* Embedded 3G/HSDPA Supported 6.7 XU870* ExpressCard/Embe

dded HSDPA 3.6 Supported 6.9

U870* PC Card HSDPA 3.6 Supported 6.9 EU870D* ExpressCard/Embe

dded HSDPA 3.6 Supported 7.1

XU950D ExpressCard/Embe dded


MC950* ExpressCard/Embe dded


MC950D ExpressCard/Embe dded


Option GT Fusion+ 3G/EDGE* PC Card UMTS/WiFi Supported 6.7 GT Fusion+ HSDPA* PC Card GPRS Supported 6.7 GT Combo EDGE* PC Card EDGE Supported 6.7 GT EDGE* PC Card EDGE Supported 6.7 GT 3G Quad* PC Card UMTS Supported 6.7 GT 3G/EDGE* PC Card UMTS Supported 6.7 GT HSDPA* PC Card UMTS Supported 6.7 GT Max Certified GT Max W* PC Card HSDPA Supported 6.7 GT Max E* PC Card HSDPA Certified 6.7 GT Max J* PC Card HSDPA Supported 6.7 GT Max 7.2 Ready E PC Card HSDPA Certified 6.7 GT Max 7.2 Ready W PC Card HSDPA Supported 6.7 GT Express 7.2 E* PC Card HSDPA 7.2 Supported 7.1 GT Express 7.2 W* PC Card HSDPA 7.2 Supported 7.1 GT Express HSUPA E* PC Card HSUPA Certified 7.0 GT Express HSUPA W* PC Card HSUPA Certified 7.0 3G* PC Card UMTS Supported 6.9 GT* PC Card HSDPA/EDGE Supported 6.9 GTM 351 E* Embedded HSDPA Supported 6.9 GTM 380 E* Embedded HSDPA 7.2 Supported 7.1 GTM 380 W* Embedded HSDPA 7.2 Supported 7.1 GS Icon* USB HSDPA Supported 6.9 GS Icon 7.2 E* USB HSDPA 7.2 Supported 7.1 GT GTM378 E* Embedded HSDPA 3.6/7.2 Supported 7.0 GT GE 201/202* ExpressCard HSDPA 7.2 Certified 7.3 GT GE 301/302* ExpressCard HSDPA 7.2 Supported 7.3 GS GI 301/302* USB HSUPA Supported 7.2 GTM378 Embedded HSDPA 3.6 / 7.2 Supported 7.3 Palm Treo 750v* Handset GPRS Pending 7.0 Pantech C810* Handset HSDPA Certified 7.3 5740 PC Card 1xEVDO/1xRTT Supported 7.3 5750 PC Card 1xEVDO/1xRTT Supported 7.3 Qualcomm GOBI* Embedded HSUPA Supported 7.3 GOBI* Embedded 1xEVDO/1xRTT Supported 7.3



DEVICE DEVICE TYPE TECHNOLOGY STATUS 4 AT&T CLIENT MINIMUM RIM

7130c Handset GPRS Certified 6.7 7135v Handset GPRS Pending 6.7 7100g Handset GPRS Pending 6.7 7290 Handset GPRS Pending 6.7 7250 Handset 1xEVDO/1xRTT Pending 6.7 7250v Handset GPRS Pending 6.9 8100* Handset EDGE Pending 7.3 8100v Handset GPRS Pending 7.0 8300v (Curve) Handset UMTS Certified 7.3 8300c (Curve) Handset UMTS Certified 7.3 8700v Handset GPRS Certified 6.9 8707v Handset UMTS Pending 6.9 8830 Handset EVDO Pending 7.3 8800 Certified 7.3 8820 Certified Pearl 8120 Certified Pearl Certified Samsung A900M Handset EVDO Supported 7.3 E317 Handset GPRS/GSM Supported 6.7 m300 Handset EVDO Supported 7.3 m500 Handset EVDO Supported 7.3 m510 Handset EVDO Supported 7.3 m620 Handset EVDO Supported 7.3 SGHA727 Handset UMTS Supported 7.0 SGHi617* ( Black Jack Plus )

Handset HSDPA Certified 7.3

SGHA737* Handset EDGE Certified 7.3 A747 Certified S105 Handset GPRS/GSM Supported 6.7 S307 Handset GPRS/GSM Supported 6.7 SGH300 Handset GPRS/GSM Supported 6.7 SGHZV50 Handset GPRS Supported 7.0 SGHZ560V Handset GPRS Supported 7.0 SPH900 Handset EVDO Supported 7.3 SPH920 Handset EVDO Supported 7.3 ZX10 Handset UMTS/GPRS/GSM Supported 6.7 ZX20 Handset UMTS/GPRS/GSM Supported 6.7 Sanyo Katana DLX Handset EVDO Supported 7.3 Pro 200 Handset EVDO Supported 7.3 Pro 700 Handset EVDO Supported 7.3 S1 Handset EVDO Supported 7.3 SCP3100 Handset EVDO Supported 7.3 SCP3200 Handset EVDO Supported 7.3 SCP6650 Handset EVDO Supported 7.3 SCP7050 Handset EVDO Supported 7.3 SCP8400 Handset EVDO Supported 7.3 SCPM1 Handset EVDO Supported 7.3 Seiko VC701SI* PC Card UMTS Supported 6.7



DEVICE DEVICE TYPE TECHNOLOGY STATUS 4 AT&T CLIENT MINIMUM Siemens

C61 Handset GPRS/GSM Supported 6.7 CT56 Handset GPRS/GSM Supported 6.7 CT66 Handset GPRS/GSM Supported 6.7 P207 Handset EDGE/GPRS/GSM Supported 6.7 P777 Handset EDGE/GPRS/GSM Supported 6.7 S46 Handset GPRS/GSM Supported 6.7 S55 Handset GPRS/GSM Supported 6.7 S56 Handset GPRS/GSM Supported 6.7 SL56 Handset GPRS/GSM Supported 6.7 Sierra Wireless Aircard 550 PC Card 1xRTT Supported 6.7 Aircard 555 PC Card 1xRTT Supported 6.7 Aircard 580 PC Card 1xEVDO/1xRTT Supported 6.7 Aircard 595 PC Card EVDO RevA Supported 7.0 Aircard 595u USB EVDO RevA Supported 7.1 Aircard 597e ExpressCard EVDO RevA Supported 7.1 Aircard 710 PC Card GPRS/GSM Supported 6.7 Aircard 750 PC Card GPRS/GSM Supported 6.7 Aircard 775 PC Card EDGE/GPRS/GSM Certified 6.4 Aircard 850* PC Card HSDPA/UMTS/ED

GE/GPRS/GSM Supported 6.7

Aircard 860 PC Card HSDPA/UMTS/ED GE/GPRS/GSM

Certified 6.5

Aircard 875 PC Card HSDPA Certified 6.9 Aircard 875u USB HSDPA Certified 7.1 Aircard 881 PC Card HSDPA 7.2 Certified 7.1 Aircard 881u USB HSDPA 7.2 Certified 7.3 Airprime 3200 PC Card 1xRTT Supported 6.7 Airprime 3300 PC Card 1xRTT Supported 6.7 Airprime 5220 PC Card 1xEVDO Supported 6.7 MC8755 Embedded 3G/HSDPA Supported 6.7 MC8765 Embedded 3G/HSDPA Supported 6.7 MC8775 Embedded 3G/HSDPA Supported 6.7 MC8780 Embedded HSDPA 7.2 Supported 7.1 MC8781 Embedded HSUPA Supported 7.3 Sony Ericsson K800 Handset HSDPA Supported 7.0 M600/M600i Handset HSDPA Supported 7.0 T68i Handset GPRS/GSM Supported 6.7 T300 Handset GPRS/GSM Supported 6.7 T310 Handset GPRS/GSM Supported 6.7 T316 Handset GPRS/GSM Supported 6.7 T610 Handset GPRS/GSM Supported 6.7 T616 Handset GPRS/GSM Supported 6.7 T637 Handset GPRS/GSM Supported 6.7 S710 Handset EDGE/GPRS/GSM Supported 6.7 P800 Handset GPRS/GSM Supported 6.7 P990i Handset UMTS Supported 7.0 W200i Handset HSDPA Supported 7.1 Z500a Handset GPRS/GSM Supported 6.7 GC79 PC Card GPRS/WiFi Supported 6.7



DEVICE DEVICE TYPE TECHNOLOGY STATUS 4 AT&T CLIENT MINIMUM GC82 PC Card EDGE/GPRS/GSM Certified 6.7

GC83 PC Card EDGE/GPRS/GSM Certified 6.7 GC89 PC Card EDGE/GPRS/GSM

/WiFi Supported 6.7

GC89c PC Card EDGE/GPRS/GSM /WiFi

Supported 6.7

TimesPower WM2080B PC Card UMTS Supported 6.9 US StarCom / AudioVox 5220 5220 PC Card 1X EVDO Certified 6.3.4 PC5740SP PC Card UMTS Supported 6.7 Vodafone Pebble USB HSDPA Supported 7.3 Pebble USB HSDPA 7.2 Supported 7.3 Pebble USB HSDPA 7.2 Supported 7.3 Anaconda USB HSDPA Supported 7.3 Vodafone VPA Compact III

Handset UMTS Supported 7.0

ZTE MF630 USB HSPA (HSDPA) Supported 7.2 MZ29 USB HSDPA Supported 7.3



A Ap pp pe en nd di ix x C C: : C Cr re ed di it t C Ca ar rd d I In nt te er rn ne et t A Ac cc co ou un nt t

Creating a New Business Internet Service Account

If your Customer Account Administrator has instructed you to create a new Business Internet Service Account, you can initiate the process using the AT&T Client. Click Show the Setup Wizard in the Settings panel of the Main Window. On the first panel of the Setup Wizard, click Open a new credit card account to access the Internet, then click Next>.

Follow the instructions to establish a temporary connection to the network to process your registration.

Once connected, a web based registration process will open. Complete the web based registration to open your Business Internet Account and User ID.

Figure 105: Business Internet Registration Window

Figure 104: Setup Wizard Window



I In nd de ex x

A Access Point Directory, 33 AT&T Client Installation Package, 8 AT&T Firewall, 73

Settings Window, 73 Automatic Backup, 79 Automatic Connection, 15, 17, 24, 37 Automatic Updates, 18, 30

Other programs, 44 Autostart, 43 Available Network, 24 Available Networks, 24

B Broadband, 27 Business Internet Service Account, 89

C Cable, 27 Cellular, 27, 64, 78, 81, 89 Cellular Monitoring, 68 Check Status, 18, 24 Configuration

Login Properties, 40 Setup Wizard, 36

Connected, 17 Connecting, 15 Connection History, 34 Connection Sequence, 24, 37

Cellular, 27 Custom, 28 Default, 27 Dial, 27 High Speed, 27 ISDN, 27 Low‐cost, 27 Persistent, 27 Wi‐Fi, 27

Connection Status, 35 Credit Card Account, 39, 89

D Default Service, 40 Dial, 27, 72 Dial Access Point, 37 Dial Access Points, 72 Disconnect, 22 Disconnect VPN Only, 53

Distribution, 8 DNS, 41 Domain Suffix, 41 DSL, 27

E Editions, 5, 7

Internet, 8 Internet Premium, 8 Managed VPN, 8 Managed VPN Premium, 8

Encrypted Hotspot, 59

F FAQ, 78 FastPath, 11 Firewall, 80 Free Hotspot, 59

H Help, 46 Hotspot Types, 59

I Icon, 15 Installation, 9, 10

Checklist, 7 Editions. See Editions Failure, 13 Requirements, 6

Internet Explorer Proxy Settings, 44

L License Agreement, 11 Lightweight Policy Enforcement, 22 Location, 37 Login Properties. See Configuration Login Window Options, 23 LPE. See Lightweight Policy Enforcement

M Main Window

Features, 17 malware protection, 74 Managed Endpoint Security, 74



N Network Login, 16 Network Service

Default. See Default Service Non‐Preferred Hotspot, 59

P Phone Number. See Dial Access Point PIN, 23 Preferences, 42 Preferred Hotspot, 59 Preferred Private Hotspot, 59 Profile Manager, 40 Profiles, 38 Program Control, 74

R Reconnect VPN, 53 RIM, 67

S SecurID, 16, 23 Security Status, 18 Setup Wizard. See Configuration SIM Card, 66 Software Updates. See Automatic Updates

System Requirements. See Installation

T Throughput Meter, 17 Timeouts, 45 Token, 16, 23

U Uninstall, 48 Upgrading Client Software, 9

V VPN, 51 VPN Client ID, 54 VPN Disconnect, 53 VPN Login Window, 52 VPN Mobility, 55 VPN Security Banner, 52 VPN Status, 51

W Wi‐Fi, 27, 57, 63 Wi‐Fi USB Modem, 78 Windows Logon, 41 WINS, 41

att user guide 7-9-2008

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