AT&T + Unisys: Partners for Growth

In a time of rapid change, Unisys delivers visibility, agilityand secure business operations for the telecom leader.

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Intense competition in

an ever-shifting market.

Fickle customers

demanding personalized

services. Constant

technology innovations.

Rapid convergence.

Ongoing cost pressures

and regulatory changes.

New business models

based on entertainment

and content delivery.

Emerging threats and

the urgent need for

“bulletproof” security.

No industry is changing as fast as

telecommunications. The winners will

be those who can generate revenue

and lock up customers through new

offerings, while effectively managing

operational costs and risk.

It all starts with a next-generation

infrastructure. With an agile secure

infrastructure in place, telecom

leaders can:

• See who their customers are,

know what they want and deliver

innovative new services – like video

messaging and speech services –

quickly and efficiently

• Reduce IT costs through

Open Source, SOA and OSS and

other enabling technologies

• Secure networks, protect

customers and safeguard data

against emerging threats

• Achieve world-class levels of

efficiency and productivity in

remittance processing and other

strategic, but non-core functions

• Establish flexible, cost-effective net-

work support operations delivering

optimized price-performance

The bottom line? With advanced

real-time infrastructure and true

enterprise visibility, you can convert

market change to business success

by securing your revenues, operations

and customers.

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Nigel Fisher, head of Core

Propositions, Retail Consumer

Division, British Telecom:

“We have to work with companies

that can deliver and Unisys

fits the bill – they have been

a strategic partner since 2001.”

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British Telecom: 300% Growth + Lower Costs

Business Issue

Reduce rising costs for a popular

messaging service and generate

more demand, which had begun

to dip due to quality issues.

Unisys designed a detailed business

plan to stimulate demand and grow

revenue through targeted offers

and services and deployed a low-cost,

high-reliability outsourcing solution.

An expert team operates and manages

the BT messaging system at a world-

class Unisys Managed Services Center.

Results

• 300% growth in customer base

in just 5 months

• 95% increase in customer

satisfaction

• 75% reduction in TCO

Comcast: Faster Time to Deposit + Lower Operating Costs

Business Issue

Reduce the costs and improve

the quality of slow, paper-intensive

process for handling millions of

remittance payments every month.

Unisys developed a flexible, image-

based workflow solution with online

image archiving, real-time access

to payment data and enhanced

exception management capabilities.

Based on a five-year business plan, 17

processing centers were consolidated

to three Unisys Remittance Processing

Centers of Excellence.

Results

• Faster time to deposit

• Lower operating costs

• Reduced operational risk

• Improved customer service via

faster access to accurate data

KPN: True Customer Visibility + Increased Marketing ROI

Business Issue

Reduce operating costs and retain

high-value customers during a major

corporate transformation effort.

Collaborating with SAS, Unisys

implemented a customized business

intelligence and customer analytics

solution to track behavior, identify

high-value and at-risk customers and

leverage key touch points for retention.

Plus, KPN can track performance

of specific messaging programs

via dashboards.

Results

• Greater customer segmentation

and targeting capabilities

• Increased retention rates

• Higher return on retention

program investments

• Reduced operating costs

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Global Mobile and Fixed Leader: 50% FasterTime to Market

Business Issue

Consolidate and centralize service

platforms and transition to 3G and

IP-based, next-generation core network.

Unisys designed and launched an

advanced, multi-purpose IP-based

service platform, based on

Communications Ensemble architec-

ture, enabling virtual PBX, advanced

speech- oriented services and the

replacement of legacy IVR platforms.

Results

• 50% reduction in time to market

• 80% reusability of components at

other locations around the world

Leading ISP: New Revenue Streams

Business Issue

Shift the business model from re-selling

of broadband services to become a

direct, facilities-based provider.

Unisys telecom experts provided

visibility across the enterprise by

developing full 3D-Blueprints to define

business and technical requirements

and create infrastructure and process

models to serve as foundation

of new LLU-based business model.

Results

• Clearer visibility into

operational needs

• Traceability between business

requirements and technology

• Solution framework established

for new business model

TRE-FOR Bredbånd: Faster Time to Market

Business Issue

Increase revenue and strengthen

customer relationships by launching

new telecom services (including

broadband voice, video and data) via

fiber to the home and to complement

utility services.

Unisys strategists created full

3D-Blueprints – mapping strategy

to specific processes, applications

and infrastructure – and developed

comprehensive business and technical

requirements to facilitate rapid launch

of new services.

Results

• Faster product launch

• Deeper customer relationships

• Long-term operational visibility

and reduced risk

“Unisys possesses a top-notch

systems integration team that has

a global footprint and superior

expertise in the enhanced services

platform arena.”

Frost & Sullivan

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“I see Unisys as a

strategic partner who

understands our needs,

who takes the time

necessary to define a

scope that encompasses

our needs, and who

delivers a quality service.”

Marco Antonio Ramos Gómez

Assistant Director

Platforms and Services

Telefónica Móviles México

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U.S. Operation Safe Commerce: Supply Chain Security

Business Issue

Strengthen global supply chain

security and protect the flow of goods

into ports of Los Angeles/Long Beach,

New York/New Jersey and

Seattle/Tacoma from foreign ports.

Working with global shippers, Unisys

supply chain and security experts

fully assessed gaps, threats and

vulnerabilities at supply chain nodes

in Pakistan, Sri Lanka and the U.S. Pilot

processes incorporated RFID, GPS,

cellular and sensor technologies.

Results

• Increased protection against theft,

diversion and terrorism

• Clearer insight into the location

and condition of goods

• Greater compliance with trade

and security regulations

• Increased supply chain flexibility

and shipping reliability

Nationwide: Streamlined RegulatoryCompliance

Business Issue

Comply with Basel II Capital Accord

regulation that requires storing and

maintaining business information

dating back at least seven years.

Unisys designed and deployed an

advanced data management and

reporting solution running Microsoft

SQL Server 2005 on world-class

Unisys ES7000 servers, with optimized

performance through partitioning and

other best practices.

Results

• More efficient regulatory compliance

• Faster access to information

• Enhanced technology ROI

• Facilitated further adoption of SQL

Server throughout the enterprise

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High Value Solutions and ServicesVisibility and intelligence. Agility and flexibility. Reliability and efficiency. New operating frameworks

based on open standards, SOA and “bulletproof” security. Real-time infrastructure. Differentiation

based on high value services and content customers want.

These are the attributes and capabilities telecom leaders and innovators need as the market contin-

ues to shift. And that’s what Unisys services and solutions are designed to deliver.

Next Generation Value Added Services: Unisys Communications

Ensemble provides a rich assortment of IP-based converged communica-

tions services – advanced messaging, broadband, speech enablement and

prepaid calling. Reliable, agile and scalable, Ensemble provides the secure

open environment you need to rapidly and profitably deploy advanced new

services to target markets.

Secure OSS/BSS: remittance processing, revenue assurance and

customer self-service programs to improve internal processes, optimize

revenue, reduce expenses and create competitive differentiation based

on product and service quality.

3D-Visible Enterprise: see the cause and effect relationships in your

business – from the vision, to business operations, to the IT systems that

support them – link best practices in key processes directly to software.

You’ll see how new services will affect current operations and technology,

and you’ll know, in advance, whether investments in deploying new,

enhanced services will deliver the intended business results.

BI/Customer Analytics: retain the right customers through real-time

insight, with integrated data across all customer touch points, from

billing, to customer service, usage, predictive behavior evaluation and

usage modeling using analytical tools.

Systems Integration: link transformation and business re-engineering

by integrating global systems for mobile and fixed telephony, cable

and convergence technologies. Our consultative approach encompasses

service discovery, development and launch, change management and

process improvement.

Outsourcing: stay competitive and retain critical business focus with

secure, reliable high-performance outsourcing in messaging and multi-

media, paper to electronic remittance processing, desktop and device

management, and network management to 3G.

For more information, visit us on the web at

www.unisys.com

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Unisys works with the leading names in telecom, including

• AT&T

• British Telecom

• Charter

• Comcast

• Embarq

• France Telecom

• KPN

• Qwest

• Singtel

• Sprint/Nextel

• Telecom Austria

• Telecom New Zealand

• Telefonica

• Verizon

• Vodafone

Why do leading telecom organizations turn to Unisys?

• Industry Domain expertise: Active partnerships with 100+ top

global telecommunications clients in 40+ countries

• Broad-based experience: 30+ years designing and deploying

messaging solutions, with expertise in wireline, wireless,

cable and Internet services

• Enterprise scale, proven track record: Secure business

operations supporting over 150 million users worldwide;

winner of the 2004 Frost & Sullivan Customer Service Award

• Next-generation convergence solutions: Unisys

Communications Ensemble, the innovative platform for

value-added services

• End-to-end capabilities: From strategic planning and systems

integration to network support and application outsourcing

www.unisys.com

For more information about Unisys Communication Solutions,

visit our website at http://www.unisys.com

or email communicationsolutions@unisys.com

Specifications are subject to change without notice.

© 2007 Unisys Corporation

All rights reserved.

Unisys and the Unisys logo are registered trademarks of Unisys Corporation. All other brands and products

referenced herein are acknowledged to be the trademarks or registered trademarks of their respective holders.

Printed in the United States of America 3/07

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