atos km flyer 2015 april 2015-new
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Quality
Speed
Competency
Development
Reducing impact of
Attrition
Innovation
Productivity
Customer Intimacy
We have successfully leveraged
“knowledge-reuse” for incident-
resolution (for all ITIL type of tickets) to generate operational efficiency & quality through integrated KM
approach utilizing ticket systems
Robert Kahl
Head - Operations, Global Application Management, Atos
Deal Solution KMS makes our bid
response consistent and continuously helping us to achieve a great level of standardization through reusability of
the content
Manoj Kanal Head –Deal Solution, Global Application Management, Atos
Continuous inflow of ideas, artefacts,
learning from customer and partner engagements is key for always providing leading edge portfolio of
offerings. KM is the key enabler
Juergen Mueller SVP – CTO , Portfolio & KM, Atos
The 5000+ communities (Bluekiwi &
SharePoint) are contributing to the
business results of Atos and many of them are directly impacting our
delivery to our Clients
Marc Bovens Group Head – Social Collaboration &
Knowledge Sharing, Atos
KM for AM
Central Reuse
Ensuring reuse of knowledge gained
from each incident &
enhancement on
customer’s
applications
+ users
+ contracts
+
Knowledge Solutions
Global aggregation of ‘mission-critical’
reusable across C&SI
value-chain
+
validated customer
centric reusable
Bid & Deal Solution KMS
Global Delivery KMS
One-stop shop global
knowledge exchange
dedicated to bid & deal
assurance teams in
GBU and global
+ high
quality reusable
+ bids
Continuous learning
from customer
engagements across
delivery teams. Help
large-scale ramp-up
of new joiners
+ delivery
contracts’ knowledge
organized in uniform
structures
Portfolio KMS
SAP Competence
Center High quality media on
each portfolio offerings
for sales, bid and delivery teams
+ portfolio
of offerings
+
highly reusable sales
and delivery media
Empower SAP
consultants with
quick ramp-ups, people-to-people
learning & latest
trends in SAP
technologies
+
registered users
+ visitors
per day
Social Collaboration &
K-Sharing
Customer Centric KM Solutions
Community model to
fuel sharing of people’s
‘business-insights’ leading to innovations
+
active communities
Average
Community size
Dedicated KMS for
distributed customer
engagement teams addressing specific
business needs
custom KM solution
for key customer
accounts
Head – KM & Collaboration, C&SI, Atos
+49 163 1666615