atmosphere scripting

Proprietary and confidential. © 2015 IntelePeer, Inc. All rights reserved.

Scripting & Order Entry

Proprietary and confidential. © 2015 IntelePeer, Inc. All rights reserved.2

Atmosphere’s Latest Addition


What is Atmosphere Scripting and Order Entry?

• The Scripting and Order Entry Module is a feature within the Atmosphere Platform.

• It is an agnostic scripting tool which can be used with any ACD and call routing systems.

• It is a self-service scripting solution that requires no programming knowledge by the end user.

• The “keys of the kingdom” are in the hands of the user. Design the script you want to see…not what a developer wants you to use


Atmosphere Scripting & Order Entry Benefits

• Easy integration

• Fast deployment

• Simple customization

• Flexible management

• Valuable insight


Customer Profile

Target Customers: Enterprises and Call Center Telemarketing

- An internal company could use this as a way to correct inappropriate response to outside vendor…i.e. accounting, Help Desk, front desk, etc…

- Billing/Collections- Lead Generation Organizations- Enterprises and Call Centers with Inbound calls where they would

potentially need a script to flow through the conversation or to collect data.

- Polling & Political Services- Surveys- Disaster Recovery – Red Cross

Verticals: Direct Response, Retail, Customer Service, Consumer Goods, Pharmaceutical/Healthcare, Non-Profit Organizations and Financial Services.


COMPETITORS

Five9

Magnetic North

LiveOps

inContact

OrderLogix


Competitive Advantage

• No need for programming knowledge

• User defines SKU Fields

• Import capabilities for Large SKU set ups

• User defines Media Fields

• Import capabilities for Media Station updates for Sourcing

• Tracking of changes and ability to revert to previous script changes

• Media Sourcing included in the platform for no additional cost


Use Case 1: DR Company

An American multinational corporation that uses direct response infomercials and multi-level marketing to sell DVDs


Use Case 1: Scenario

• Nine different call centers and scripting platforms.

• Each time a new script has to be implemented in the call centers – DR Company has to email the new Spec Directive and confirm the timeline with each individual call center

• If expedited timeline is required additional costs may be billed to DR Company by the specific Call Center

• Each script has to be QC’d by the call center and DR Company prior to the “Go Live” Date. The hours associated with QC’ing a script can range from 2 to 6 hours dependent on the complexity of the script.

• Test Files must be generated for each new script implementation by a call center for approval by DR Company prior to the “Go Live” Date


Use Case 1: Benefits

• Set up of scripting and QA completed by client rather than multiple call centers

• Faster turnaround

• Client controls all facets of the Go Live within the Scripting platform

• Efficiency of time by having the call center focus on the sales rather than the programming set up of a script

• Reduced implementation time

• No additional costs involved with expedited set up


Atmosphere Scripting & Order Entry Dashboard