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ATM ID No.

NANOCASH 2000/EPP MERCHANT OPERATIONS MANUAL

Version 2.0 Last Modification Date 1 Jul 2005

Nanocash 2000 Merchant Manual 2.0

1 INTRODUCTION.........................................................................................................................4

1.1 ABOUT THE NANOCASH 2000.................................................................................................4 1.2 FEATURES ..............................................................................................................................4 1.3 DIMENSIONS...........................................................................................................................5 1.4 OPERATING ENVIRONMENT....................................................................................................6 1.5 COMPONENT LOCATION .........................................................................................................7 1.6 LCD & CUSTOMER KEYPAD ..................................................................................................8 1.7 CASH DISPENSING UNIT .........................................................................................................9 1.8 RECEIPT PRINTER.................................................................................................................10

2 BASIC OPERATIONS...............................................................................................................11

2.1 OPENING/CLOSING THE SECURITY DOOR ................................................................11 2.2 STARTUP PROCEDURE...................................................................................................12 2.3 LOADING THE RECEIPT PAPER ....................................................................................13 2.4 REPLENISHING THE CASH CASSETTE........................................................................15 2.5 EMPTYING THE REJECT BIN .........................................................................................18

3 OPERATOR FUNCTIONS .......................................................................................................19

3.1 ACCESSING THE OPERATOR FUNCTION MENU.....................................................................19

4 REPLENISHING AND RECONCILING THE ATM.............................................................21

4.1 HOW TO ADD CASH IF THE CASSETTES ARE EMPTY .............................................................21 4.2 HOW TO CHECK HOW MUCH HAS BEEN DISPENSED ...............................................................23 4.3 HOW TO DO A TEST DISPENSE ..............................................................................................24 4.4 HOST CLOSE.........................................................................................................................24

5 VIEWING AND PRINTING THE ATM JOURNAL..............................................................26

5.1 HOW TO VIEW THE JOURNAL ON SCREEN.............................................................................27 5.2 HOW TO PRINT THE JOURNAL...............................................................................................26 5.3 HOW TO CLEAR THE JOURNAL .............................................................................................28 5.4 CLEAR TRANSACTION SEQUENCE NUMBER .........................................................................28

6 HOW TO CLOSE OFF THE DAY’S TRANSACTIONS .......................................................29

6.1 SUMMARY OF DAILY SETTLEMENT PROCEDURE. .................................................................29 6.2 DETAILED SETTLEMENT PROCEDURE...................................................................................29

7 TROUBLE SHOOTING ............................................................................................................32

7.1 ERROR CODES ......................................................................................................................32 7.2 HOW TO CLEAR A NOTE JAM ...............................................................................................32 7.3 HOW TO CLEAR A PRINTER JAM...........................................................................................33

8 APPENDIX..................................................................................................................................35

8.1 RECEIPT PAPER SPECIFICATIONS ...............................................................................35 8.2 OPERATING & CHANGING THE COMBINATION LOCK ...........................................36 8.3 HOW TO USE KEYPAD....................................................................................................38 8.4 HOW TO ENTER CHARACTERS ON THE DISPLAY....................................................39 8.5 ERROR CODES..................................................................................................................39

NOTICE

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Copyright 2002. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of eCash Pty Ltd. Hyosung Nautilus Australian Distributor © ecash Pty Ltd. 13-15 Lyon Park Road North Ryde NSW 2113 Tel : (02) 9887 8600 Fax : (02) 9887 8601 The information in this document is subject to change without notice. ecash shall not be held responsible for any information in this document other than the information pertaining to the machine itself. Compliance with ACA Standards This device complies with ACA Technical Standards TS001:1997 and TS002:1997 and AS/NZS 3260:1993. Ecash holds the ACA Supplier Code Number 11477 Safety Warnings WARNING : Disconnect power prior to servicing! For continued fault protection, follow the correct voltage and current ratings when replacing any fuses! The standard ATM weighs 60kg. Use proper lifting equipment when moving the machine to avoid personal damage and damage to the machine. YOUR DEPLOYER,

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1 INTRODUCTION

1.1 About the Nanocash 2000 The Nanocash 2000 is designed to meet the demand for a high quality, compact dual cassette ATM. The atm is equipped with an encrypting key pad that meets the latest standards for pin security. The ATM has a long list of features that make it easy for the owner to operate and maintain. This ATM connects via a normal dial-up telephone line to the network processor. The Nanocash is designed to mount directly onto a bench top, however in most cases the ATM will be supplied with a swivel top pedestal. This allows the Nanocash to be installed with the security door close to a wall. The pedestal table can be easily rotated to give access to the rear of the Nanocash.

1.2 Features

H/W Features

Encrypted pin pad compliant with Australian and VISA standards UL 291 Business Hour Service. 320 × 240 Resolution of back-light LCD / Color Display Dial-Up telephone line instead of expensive leased line Cassette #1 1,500 new notes capacity (AU Dollar) Cassette #2, 500 new notes capacity (AU Dollar) Simple swipe type magnetic stripe card reader Automated receipt printer paper loading Thermal receipt printer for high speed printing Modular design for easy maintenance

Functional Features

Electronic journal with up to 2,000 transactions Supports English, Spanish, Japanese and Korean Detailed operational statistics reporting Quick Setup feature Colour advertisement feature for store promotions Error code description for easy troubleshooting

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1.3 Dimensions

Fig. 1-3 Nanocash 2000 Cabinet Dimensions (Inches) Weight : 137 lbs. (62 kg.)

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1.4 Operating Environment POWER REQUIREMENTS

115/230 VAC ± 10%, 50 Hz, 170 Watt

POWER CONNECTIONS

The Nanocash 2000 ATM must be connected to a dedicated power circuit. This circuit must consist of LINE, NEUTRAL and GROUND leads connected directly to the power circuit breaker panel. This circuit cannot be shared with any other equipment.

PHONE LINE REQUIREMENTS

The Nanocash 2000 ATM must be connected to a dedicated phone line. This line must be a direct dial ‘tone’ or ‘pulse’ line that is equipped with a standard telephone wall jack (RJ-11). This line cannot be shared with any other equipment at the location.

TEMPERATURE

In storage : 0°C ~ 49°C (32°F - 123°F) While operating : 5°C ~ 35°C (40°F - 95°F)

HUMIDITY

In storage : 10% < RH < 90%, Non-Condensed While operating : 15% < RH < 85%, Non-Condensed

EXPOSURE

The Nanocash cabinet is not waterproof and is not designed for exposed locations. It should be installed indoors in a dust free environment.

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1.5 Component Location Fig. 1.5 Component Location 1. Menu Key 8. Receipt Printer 2. LCD Display 9. Power Supply 3. Numeric Key Board 10. Cash Dispensing Unit 4. Card Reader Slot 11. RJ-45 Modem 5. Receipt Slot 12. Combination Lock 6. Cash Tray 13. Security Door Handle 7. Front Panel 14. Main Board

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1.6 LCD & Customer Keypad

Fig 1.6 LCD & Customer Keypad LCD

Screen size : 6 inch diagonal 256 color graphics Resolution : 320 × 240 pixels Display characters : 40 × 15 (Standard characters)

KEYPAD

Encrypting key pad compliant with Australian and VISA standards 10 Alphanumeric ,3,4, CANCEL, CLEAR, ENTER, BLANK Keypads 8 Screen buttons Each button has integral raised Braille symbols Keypad illumination for dark locations

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1.7 Cash Dispensing Unit

Fig 1.7 Cash Dispensing Unit

Dispensing Speed : 5 notes/second Standard 1st cassette with 1,500* new notes (AU Dollar) Optional 2nd cassette with 500* new notes (AU Dollar) or media coupons Reject Bin with capacity of 100 notes (AU Dollar) Low Level Cassette Detection Double Pick Detect Module

* Capacity is nominal value and depends on quality of the notes.

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1.8 Receipt Printer

Fig 1.8 Receipt Printer

RECEIPT PRINTER

Thermal line printer 36 characters/line Semi-Automatic roll paper setting See Appendix 9.1: RECEIPT PAPER SPECIFICATIONS Dual feed printer to reduce paper jams

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2 BASIC OPERATIONS

2.1 OPENING/CLOSING THE SECURITY DOOR

OPENING THE SECURITY DOOR

1) Enter the 6 digit combination on the lock key pad. Refer to the Section 8.2: OPERATING & CHANGING THE COMBINATION LOCK.

2) Turn the Security Door Handle counter - clockwise, then pull to open the Security Door.

Fig. 2.1a Opening the Security Door

CLOSING THE SECURITY DOOR

1) With the Security Door Handle turned counter-clockwise, close the Security Door then turn the handle clockwise until it is vertical. The combination lock engages immediately and the door is locked.

Fig. 2.1b Closing the Security Door

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2.2 STARTUP PROCEDURE This section explains how to put the ATM In-Service.* 1) Open the vault door. Press the green catch on the rear of the CDU and slide the

CDU out of the ATM.

2) Turn on the power switch at the side of the ATM.

3) If there is no receipt paper, load the receipt paper. (see 2-3 : LOADING THE

RECEIPT PAPER)

4) Remove the 2 cassettes and replenish with notes. (see 2-4 : REPLENISHING

THE CASH CASSETTES)

5) Slide the CDU back into the cabinet until it latches and close the security door.

Close the locking handle to engage the combination lock.

6) From the front of the Nanocash, access the OPERATOR FUNCTION mode and

input the number of bills in the cash cassette. (see 4.1 : ADD CASH)

7) Exit the OPERATOR FUNCTION MODE. Initialisation will now occur.

8) The Idle screen appears and the terminal will be ready for service.

9) If the machine is not ready for service, then please check the following.

� Check that the initialisation completed and note any errors reported on screen.

� Check if the phone line is correctly connected.

� Check if all communication parameters are correct.

� After doing the above steps and the ATM is still not in service, call your

service agent.

*Note. Where the Nanocash is installed on a pedestal with a swivel top, it is first necessary to open the pedestal door and to rotate the ATM 180 degrees so that the vault door is facing the operator.

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2.3 LOADING THE RECEIPT PAPER

1 ) Open the Security Door, press the green latch button and slide the CDU out of the cabinet. (See 3.1 OPENING / CLOSING THE SECURITY DOOR)

2 ) If there is still paper left in the printer, press down the platen release lever and pull out the end of paper. Close the platen before loading new paper.

3 ) Prepare the new paper roll. Take note as below. NOTE : 1. Make sure the roll is in its proper roll form. (A deformed roll may

cause jamming problems) 2. When replacing the new roll, make sure the end of the roll paper is

clean cut. (See Fig. 2.3b)

Fig. 2.3a Correct Shape of Roll Paper

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4 ) Insert the Receipt Paper Rod through the centre of the Receipt Roll and set the Roll on the Roll deck. Then pass the end of the paper behind the tension bar and into the paper entry guide. The paper will load automatically. Make sure that the roll is loaded so that the paper drops from the front of the roll.

NOTE : If there is any jammed paper left over, the receipt printer will not load the paper.

5) Close the CDU (See 3.1 OPENING /

CLOSING THE SECURITY DOOR)

NOTE : On initiating the machine receipt printer will automatically load the paper and will cut out one receipt.

6) Initialise the machine and remove the

receipt test receipt.

NOTE On initiating the machine receipt printer will automatically load the paper and will print out one receipt.

Fig 2.3 Loading the Receipt Paper

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2.4 REPLENISHING THE CASH CASSETTE

1 ) Open the Security Door.

(Please see 3-1 OPENING/CLOSING THE SECURITY DOOR) 2 ) With one hand holding the cash cassette handle and the other hand supporting the cash cassette from the bottom, lift and pull it out carefully. 3 ) Place the cash cassette on a flat level platform and turn the cassette key clockwise to unlock the cash cassette cover. Then open the cash cassette cover.

Fig. 3.2a Replenishing the Cash Cassette

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4 ) Pull the cash plate back until it is locked against the cash plate latch.

Cash Plate

Cash Plate Latch

5 ) Replenish the cash cassette. (Take note as below.)

NOTE :

1. Use clean straight dry notes to fill the cassettes 2. Fan the notes so that the notes are not sticking together. 3. Remove all notes with holes or notes that are torn . 4. Unfold the folded notes. 5. Place the notes correctly. Refer to Fig. 3.2b.

Fig. 3.2b Correct Loading of Cash

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6 ) After replenishing the cash cassette, pull the cash plate towards the latch to release and allow the cash plate to gradually take up its position behind the notes.

7 ) Close the cash cassette cover and turn the cassette key counter-clockwise until it is locked. Remove the key when it is locked. NOTE : If the cash plate is not released, the cassette cover will not close.

8 ) Close the Security Door. (See 3.1 OPENING/CLOSING THE SECURITY DOOR)

Fig. 3.2a Replenishing the Cash Cassette


2.5 EMPTYING THE REJECT BIN

1 ) Using the Cash Cassette key, turn the reject bin key clockwise to open the reject bin cover.

2 ) Remove the notes in the reject bin. Always check that there are no notes stuck inside at the back of the bin.

3 ) Close the reject bin cover and lock the cover by turning the key counter-clockwise until it is locked. Remove the key when it is locked.

Fig. 3.3 Emptying the Reject Bin

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3 OPERATOR FUNCTIONS

3.1 Accessing The Operator Function Menu

3.1.1 GENERAL METHOD

a. Power on the Nanocash 2000. The system

will automatically initialize and run a status check once the Nanocash 2000 is turned on. The system will attempt to connect with the host.

b. If the host connection is established, the

display will show “IN SERVICE” screen. Press the CANCEL, CLEAR, ENTER key simultaneously and then press 1,2,3 keys in order.

c. Enter the Operator Password and press ENTER. If the wrong password is entered, the screen will be back to “ENTER PASSWORD” screen. The factory default Operator Password is “159951”.

d. If the correct password is entered the OPERATOR FUNCTION MENU will be displayed.

Fig. 3.1a GENERAL METHOD

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3.1.2 WHEN AN ERROR OCCURS

a. When an error occurs, please press CANCEL,

CLEAR, ENTER simultaneously and then press 1,2,3 in order.

b. “ENTER PASSWORD” will be displayed and

enter the Operator Password 159951 The Operator Function Menu will then appear.

c. When the screen is in current display, press the OPERATOR FUNCTION key to access the OPERATOR FUNCTION. Enter the password and then the Operator Function Menu will then appear.

Fig. 3.1b WHEN AN ERROR OCCURS

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4 REPLENISHING AND RECONCILING THE ATM When you refill the cassettes you must also reset the internal note counters in the Settlement Menu. If you want to find out how much money was dispensed or close off business for the day you also start with the Settlement Menu

4.1 How to Add Cash if the Cassettes are Empty Irrespective of whether the cassettes still contain notes or have been previously emptied, we recommend that the same procedure is followed every time when adding notes. It is good accounting to have an audit trail of the number of notes dispensed and the number of notes added to the ATM. It is also good practice to reconcile the actual number of notes dispensed and loaded with the data shown on the print out. Access the Settlement Menu. This will show the current number of bills in either cassette. If the cassettes were emptied, either because they ran out of notes or because the cassettes were cleared, the Settlement menu will display the “Current # of Bills” as zero. To load new notes and prepare the ATM to dispense proceed as follows: Start by selecting the Cassette Total function. This prints a summary for each cassette showing the number of notes loaded, dispensed and remaining in the cassette. It also resets the note counters to zero. Then reload the cassettes with money keeping accurate count of the number of notes in each cassette. Check and clear the Reject bin in case it contains notes. Check the Cassette Total printout that the number of notes dispensed, plus the number of notes in the reject bin plus the number of notes remaining, are equal to the number of notes loaded. On the Settlement Menu Select the “Add Cassette #1” and enter the number of $20 notes that you are adding to cassette #1. That is the number of notes that remained in the cassette, plus the number of additional notes. Press enter to continue.

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Set the number of notes loaded in the cassette. NOTE : Enter the number of notes, NOT the $ amount of cash.

Select the “Add Cassette #2” and enter the total number of $50 notes that you are loading into cassette #2. Press enter to continue. The main settlement screen will update to show the total number of notes you have in each cassette, eg

Current # of Bills (1) = 200 Current # of Bills (2) = 100

To obtain a paper copy of the number of notes that you have added select the Subtotal Cassette Total from the Settlement menu. After printing press the enter key to continue. Don’t press the Cassette Total, as this will only clear the note count again.

SUBTOTAL CASSETTE TOTAL =======================

Start: 14/07/2002, 18:10:07 Today: 15/07/2002, 18:15:30 Terminal # : 200112 **** Cassette # 1 **** Loaded : 200 Dispensed : 0 Rejected : 0 (1 or more ) Test : 0 ------------------------------ Remaining : 200 Value of each note = $ 20 **** Cassette # 2 **** Loaded : 100 Dispensed : 0 Rejected : 0 (1 or more ) Test : 0 ------------------------------ Remaining : 100 Value of each note = $ 50

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After the loaded cassettes have been returned to the ATM, we recommend that at Diagnostic Test dispense is performed before returning the ATM to service. This is described in Section 4.3. This acts as a check that the notes are feeding correctly.

4.2 How to check how much has been dispensed The “Subtotal Cassette Total” function can be used at anytime to confirm the totals since the last “Cassette Total”. Unlike the “Cassette Total” function it does not zero the cassette totals after use. From the Settlement Menu, select the “Subtotal Cassette Total” button. This will print a receipt summarising for each cassette the number of notes loaded, dispensed, or sent to the reject bin as rejects or test notes.

SUBTOTAL CASSETTE TOTAL =======================

Start: 15/07/2002, 18:15:30 Today: 16/07/2002, 10:30:15 Terminal # : 200112 **** Cassette # 1 **** Loaded : 200 Dispensed : 48 Rejected : 0 (1 or more ) Test : 1 ------------------------------ Remaining : 151 Value of each note = $ 20 **** Cassette # 2 **** Loaded : 100 Dispensed : 26 Rejected : 1 (1 or more ) Test : 1 ------------------------------ Remaining : 72 Value of each note = $ 50

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Press Enter when finished to return to the Settlement Menu. Press Cancel twice to exit the Operator functions and return the ATM to service.

4.3 How to do a Test Dispense This procedure will test the note feed system by dispensing one note from each cassette and depositing it in the Reject bin. These notes will be listed on the cassette total receipts as Test and the remaining notes is reduced by 1 for each cassette. If the dispense is successful a message appears on the display. If there is a feed error with either note an error will be reported on the screen beside the cassette in question. Error codes are listed in the Appendix. Select the Diagnostics Menu from the Operator Function menu. Next, select Cash Dispenser: Press Cancel to return to the Operator Functions Menu and once more to return the ATM to service.

4.4 Host Close If the closing time of the business is later than the closing time of the bank for settlement, it is likely that the amounts shown on the Day Total settlement printout of will not correspond with those advised by the bank for the same day. To make it easier to reconcile the Day Total with the daily transaction amounts on the bank statement, the ATM can be setup to dial the host at the time the bank carries out

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its daily closure. The balance of transactions at that time is saved as an entry in the Journal and can be checked on the printout. The transaction amount shown in this journal entry should then correspond with the amount shown on the bank statement. Remember that if you do not match your processor, the missing transaction(s) will usually appear on the next total. Your Deployer can provide you with the appropriate cut off time and enable this function. Performing a Host Close or a Day Total forces a close of transactions for that day. The transaction totals are zeroed out by the bank and counting begins anew. All transactions after that time will accrue for the following day’s totals.

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5 VIEWING AND PRINTING THE ATM JOURNAL The Journal is an electronic record of all transactions, errors and some programming changes made on the ATM. Depending on the size of each entry, the memory can hold up to 2000 records. Each entry into the journal is indexed with a 4 digit sequence number starting with <0001>. Once the journal memory has reached its maximum limit, it will begin to overwrite the oldest entries. You will not be warned of this, therefore it is critical to make sure to print your journal often enough to avoid loosing records. Access the Journal from the Operator Functions Menu.:

Select ‘JOURNAL’ in the ‘OPERATOR FUNCTION’ menu. The various Journal functions can then be selected

5.1 How to Print the Journal There are two menu items on the Journal Menu for printing entries in the journal, “Print Journal” and “Print Last X”

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Print Journal will print out all journal entries made since the last time the Journal was printed. To print the journal, press the Print Journal button. You will be prompted to choose standard (PRINT) or condensed (CONDENSED PRINT). Condensed print shows all information but in condensed format. It is ideal for keeping an audit trail. Each time you print a journal a marker is set at the last record printed. The next time you print the journal, the NanoCash will print from that marker to the current time, ie it prints only the most recent entries, not the entire journal. The Last X Print option allows you to bypass the marker and go back to print older records (so long as the record still exists in memory). For example, you do a “Print Journal” and it includes sequence numbers <0001> to <0100>. If you later wanted to go back and reprint journal number <0080> you need to do a “Last X Print” for 20 records (100-20=80) which would print records 80 to 100. To do a Last X Print, press the button and then enter a value of how many records you wish to go back. Press the Enter key to commence printing.

Enter the number of records to be printed. Wait while the Journal data is being printed.

When the GOOD message appears, press ‘ENTER’.

5.2 How to view the Journal On Screen Select the “View Journal” function from the Journal Menu. The most recent journal entries will appear on screen. Use the < and > keys on the keypad to scroll backwards and forwards on entry at a time through the Journal. You can also jump back 50- records or forward 50+ records at a time and then continue scrolling.

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Once you have found the record you are looking for, the entry on the screen can be printed by pressing the Enter key on the keypad. If the entry is too large to fit on the screen, use the Clear key to view the remaining part of the entry. may see the Journal Data which will be displayed on the screen. Press the Cancel key to return to the Journal Menu.

5.3 How to Clear the Journal When the Clear Journal function is selected the print marker is adjusted to point to the most recent journal entry. If you were to try a Print Journal immediately afterwards, you would find there is nothing to print. This function does not wipe any journal entries from memory. You can always use View Journal or use the Last X Print function to view and print earlier journal entries.

5.4 Clear Transaction Sequence Number This function will reset the transaction sequence number back to <0000>. We do not recommend that sequence numbers are reset after installation.

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6 HOW TO CLOSE OFF THE DAY’S TRANSACTIONS We recommend that a strict settlement procedure is adopted for closing the daily transactions on the ATM and reconciling the amount dispensed with the amount of money remaining in the cassettes. Settlement should be carried out at a set time each day, either at the close of the day’s trading or first thing in the morning before the ATM is placed into service.

6.1 Summary of Daily Settlement Procedure.

1. From the Settlement Menu, perform a Day Total; retain printed report. 2. Perform Cassette Total; retain printed report 3. Count the number of notes remaining in each cassette 4. Check the Reject bin for notes and count any found. 5. Check that the notes counted agree with the totals on the Cassette Total report 6. From the Journal Menu, print the Journal (condensed print) and retain the

printed report. 7. Prepare new notes to add to cassettes. Fan new notes and remove any sticky,

wet, dog eared or folded notes that could lead to note jams. 8. Reload the cassettes with notes (count the number of notes added to each) 9. In the Settlement menu use the Add Cassette functions to enter the number of

notes in each cassette.

6.2 Detailed Settlement Procedure

1. On the Settlement Menu, press the Day Total key. At this point there will be a delay while the ATM dials the host to obtain the settlement data. A summary of all transactions is printed on the receipt printer at the end of this step. Press the Enter key to proceed.

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If the ATM is unable towill not show the Host tprinted on the receipt. THost Totals is the data c

2. Next, on thebrief delay, acassette willloaded, dispenotes remain

After this function is pre
*** DAY TOTAL ***
Start: 15/07/2002, 18:15:30 Today: 16/07/2002, 18:30:15 Terminal No : 200112 < TERMINAL TOTALS > COUNT OF WITHDRAWAL: 46 COUNT OF BALANCE : 8 COUNT OF TRANSFER : 0 COUNT OF NON-CASH : 0 AMOUNT OF DISPENSE : $4140.00 AMOUNT OF NON-CASH : $0.00 AMOUNT OF SURCHARGE: $0.00 < HOST TOTALS > COUNT OF WITHDRAWAL: 46 COUNT OF BALANCE : 8 COUNT OF TRANSFER : 0 AMOUNT OF DISPENSE : $4140.00

dial in to the host, an error message appears and the receipt otals. The message HOST DATA WAS NOT RECEIVED is erminal totals refers to the data collected by the ATM and ollected by the host. They should agree.

same Settlement Menu, press the Cassette Total key. After a summary of the total number of notes dispensed from each

be printed. This printout shows also the number of notes nsed and the number sent to the reject bin and the number of ing in the cassettes. Press the Enter key to proceed.

ssed the Cassette Totals are cleared and reset to zero.

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CASSETTE TOTAL

======================= Start: 15/07/2002, 18:15:30 Today: 16/07/2002, 18:32:15 Terminal No : 200112 **** Cassette # 1 **** Loaded : 200 Dispensed : 92 Rejected : 0 (1 or more ) Test : 0 ------------------------------ Remaining : 1080 Value of each note = $ 20 **** Cassette # 2 **** Loaded : 100 Dispensed : 42 Rejected : 0 (1 or more ) Test : 0 ------------------------------ Remaining : 58 Value of each note = $ 50

3. Press the Cancel key to exit from the Settlement Menu and return to the Operator Function Menu.

4. From the Operator Function Menu select the Journal Menu Select Print Journal

5. From the Journal Menu select Print Journal. 6. Select Condensed Print. This will cause a summary of all transactions in

the previous period to be printed on the receipt printer. Each transaction has a unique reference number. Save the Journal for reference.

7. After printing is complete, press the Cancel key 2 times to return to the Operator Functions menu.

8. Open the security door, take out the cash in the cassettes and reject bin. 9. If the result of the DAY TOTAL and CASSETTE TOTAL is not the

amount counted in the cash cassette, refer to the journal for verification. 10. Turn the power off and close the security door.

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7 TROUBLE SHOOTING

7.1 Error Codes When an error occurs on the Nanocash 2000 an error message is displayed on the screen. The message consists of the error code, a brief description of the error and the suggested corrective action. The error listing can also be accessed through the Report Menu under the Operator Functions. To do this access the Operator Functions as described in 3-1.

Select ‘REPORT’ in the OPERATOR FUNCTION MENU.

Select ‘ERROR CODE’ in the REPORT MENU. The Error Code, description and corrective action will be displayed.

Fig. 8.1 ERROR CODE The current error code will be displayed. To search the error code use , key. A full list of error codes is give in Appendix 9.3.

7.2 How to Clear a Note Jam If a note jam occurs, it is necessary to open the vault to access the CDU (cash dispense unit). See Section 2-4 for details on opening the security door.

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Remove both cassettes and check that there are no notes jammed in the note slot at the rear of the cassettes. If there are, gently pull the notes out of the cassette. Open the cassette and check the inside that the notes are properly stacked. Next, check that there are no notes jammed in the note feed. Look for notes jammed in the belts. If jammed notes are found, remove them by grasping the notes and carefully pulling them out of the belts. Caution: Be very careful when removing the notes that the belts are not pulled off the pulleys. After removing any jams, please have a close look at the belts to make sure they are sitting on the pulleys and not on the shafts. If a belt is off, try lifting it back onto the pulley (don’t be afraid to stretch the belt) Caution: Do not put the ATM back into service if you can see that a belt has come off. Call the Customer Support number and report the problem. Close the access cover and slide the CDU back into position. Make sure that the latch on the sliding tray engages. Load the cassettes, close the vault and return the ATM to service.

7.3 How to Clear a Printer Jam If a paper jam occurs on the receipt printer, you need to open the the vault door and slide out the CDU to access the printer. Refer 2-1.

Fig 8.3 Printer. Platen release lever

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Begin by pressing downwards on the green platen release lever which is accessible from the right hand side of the CDU, Fig 8.3. This opens the platen and releases the pressure on the receipt paper. Tear off the paper where it enters the printer. It is usually best to try to remove any jammed paper to the front of the printer (normal direction of paper travel). If this does not work then try pulling the paper to the rear (back towards the paper roll). If the paper has wrapped around either the platen it can be difficult to pull out the paper. Use feel in removing the paper as excessive force will cause the damage to the platen deflector strip which will then lead to repeated jams. If the printer continues to cause jams, it is usually because the printer has been misaligned as a result of excessive force being used to remove a paper jam. Contact the Service agent if this happens and advise them of the problem. Before reloading paper, close the green platen lever. The lever must be closed with an audible click. Then reload the receipt paper. Ensure that the paper roll is inserted the correct way around. Feed the paper into the printer until it meets resistance. The printer will automatically feed the paper once the unit is powered up. If the ATM is still powered on the paper will feed automatically after it is fed into the printer. Refer to section 2.3 for instructions on loading the receipt paper.

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8 APPENDIX

8.1 RECEIPT PAPER SPECIFICATIONS

- All measurements are in mm. The recommended paper is single ply, thermal paper. The paper density is 70 gsm. The paper is rolled with the heat sensitive side on the outside. Paper is available from your Deployer.

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8.2 OPERATING & CHANGING THE COMBINATION LOCK Before operating the lock or changing the combination, READ THESE INSTRUCTIONS THOROUGHLY. The combination lock is used in conjunction with the door opening handle. The combo lock releases the bolt and allows the handle to be turned to open the vault door.

The digital lock fitted to the Nanocash 2000 is a made by Lagard. The model is LG Basic. This is is a precision digital lock. Enter in sequence the 6 digits corresponding to the combination. The lock will respond with 2 quick beeps when the correct combination is entered. If you make a mistake the lock will beep 3 times after the 6th digit. If this occurs just re-enter the correct sequence of digits. The default combination from the factory is 123456. For security this must be changed after the ATM is installed and before it is placed in service. TO UNLOCK ON A FACTORY SETTING - For Example “123456” 1. Press in turn the keys 1, 2, 3, 4, 5, 6. Listen for 2 short beeps after the last digit to

signify that the correct combination was entered. 2. Grasp the door handle and turn to the left about 1/8 th of a turn. 3. While still holding the handle, pull open the vault door. TO LOCK Close the vault door and lock the bolt with the handle vertical. The combination lock automatically engages after the handle is closed. CHANGING TO A NEW COMBINATION CAUTION BEFORE CLOSING THE VAULT DOOR, try the new combination several times. Enter the combination, listen for 2 beeps and open the vault handle. Close the handle and repeat.

Make up a new combination, selecting 6 digits of your choosing. • Enter 6 zeros, the lock beeps twice • Enter the existing combination number, the lock beeps twice • Enter the new combination, the lock beeps twice • Enter the new combination a second time, the lock beeps twice.

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- If you enter an invalid combination, the lock beeps 3 times and the old combination is not changed. Start the procedure again by entering 6 zeros as above. WARNING : Record the new combination in a safe place where it can be found again if you forget it. If you do forget the combination, you will need to contact an accredited locksmith to drill open the vault! WRONG TRY PENALTY If you enter the wrong combination 4 times in a row, the lock will enter a 5 minute delay period. The LED flashes red at 10 second intervals. The combination can be entered at the end of the delay. At the end of the penalty period, two more consecutive invalid combinations will restart the 5-minute delay period. CHANGING BATTERIES

• Repeated beeping during an opening indicates that battery is low and needs immediate replacement.

• Use one 9Volt alkaline battery

To access the battery, grasp the tab on the battery cover and pull down.

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8.3 HOW TO USE KEYPAD This section will explain the basic operation of the Keypad.

Fig. 9.3a Nanocash 2000 KEYPAD

Shift Status 0 1 2 3 4 5 6 7 8 9

Upper + - =

SpaceQ Z

A B C

D E F

G H I

J K L

M N O

P R S

T U V

W X Y Alpha

Lower + - =

Spaceq z

a b c

d e f

G H I

j k l

m n o

p r s

t u v

w x y

Numeric Don’t care

0 ( )

1 [ ]

2 { }

3 < >

4 , .

5 ! $

6 ‘ “

7 % *

8 : ;

9 ? /

F5

Table

F6

Don’t care

The character on the current cursor position on the screen will be selected.

Fig. 9.3b KEYPAD CHARACTER TABLE

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8.4 HOW TO ENTER CHARACTERS ON THE DISPLAY

a. The Keypad Character Table of Fig. 9.3b will appear on the bottom of the

screen in all keypad input screens. b. F5 key gives the option for Alpha or Numeric, Table mode. Default is Alpha. c. F6 key gives the option for Upper or Lowercase characters, It is valid only in

the Alpha mode. Default is Uppercase. d. The input of characters is limited to the space provided. e. The keys are in toggle fashion such as, when key “1” is pressed once it is

“SPACE”, pressed twice it is “Q”, pressed third time it is “Z” when in the Alpha mode. When the desired character is selected, press ENTER.

f. , keys move the cursor position in the Alpha or Numeric mode. In the Table mode , keys are used to select the character.

g. F1 key is used to clear the whole screen and returns the cursor to its initial position.

h. F2 key is used to clear the current line. i. F3 key is used to ignore the changes and to exit. j. F7 key is used to save the current changes and to exit.

8.5 ERROR CODES See the follow list of generic error codes. In the event of an error the error code is displayed on the Nanocash screen, together with a description of the error. The following table lists suggested actions to correct the error.

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atm id no.k.b5z.net/i/u/6050276/i/nano_cash_2000_owner2.pdf · nanocash 2000 merchant manual 2.0 1...

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