atlassian unite sponsored talk - celix
Post on 22-Oct-2014
928 views
DESCRIPTION
Presentation fromTRANSCRIPT
![Page 1: Atlassian Unite Sponsored Talk - Celix](https://reader030.vdocuments.us/reader030/viewer/2022020101/54477258b1af9f02148b4690/html5/thumbnails/1.jpg)
Atlassian Unite Frankfurt March 2012 www.celix.at
Christoph Leithner Frankfurt
20. März 2012
Einbindung von Kunden in Atlassian JIRA
Atlassian Unite 2012
![Page 2: Atlassian Unite Sponsored Talk - Celix](https://reader030.vdocuments.us/reader030/viewer/2022020101/54477258b1af9f02148b4690/html5/thumbnails/2.jpg)
Atlassian Unite Frankfurt March 2012 www.celix.at
celix – Österreichischer Atlassian Experte
Agile Entwicklung
Continuous Deployment und DevOps
JIRA Helpdesk / Servicedesk
IT Service Management (ITSM)
Plugins und Integrationen (Monitoring, CMDB, etc.)
![Page 3: Atlassian Unite Sponsored Talk - Celix](https://reader030.vdocuments.us/reader030/viewer/2022020101/54477258b1af9f02148b4690/html5/thumbnails/3.jpg)
Atlassian Unite Frankfurt March 2012 www.celix.at
Einbindung von Kunden in JIRA
! Was dürfen Kunden in JIRA tun?
! Was dürfen Kunden in JIRA sehen?
! Wie viele Kontakte pro Kunde?
! Kontakte mit unterschiedlichen Rollen?
![Page 4: Atlassian Unite Sponsored Talk - Celix](https://reader030.vdocuments.us/reader030/viewer/2022020101/54477258b1af9f02148b4690/html5/thumbnails/4.jpg)
Atlassian Unite Frankfurt March 2012 www.celix.at
SUPPORT
KUNDEN
ENTWICKLER
ADMINS
JIRA Projektrollen
Kunde A Kontakte
Kunde A Verrechnung
Kunde A Admins
Kunde N Kontakte
Kunde N Verrechnung
Kunde N Admins
… … …
JIRA Gruppe
Einbindung von Kunden in JIRA
![Page 5: Atlassian Unite Sponsored Talk - Celix](https://reader030.vdocuments.us/reader030/viewer/2022020101/54477258b1af9f02148b4690/html5/thumbnails/5.jpg)
Atlassian Unite Frankfurt March 2012 www.celix.at
SUPPORT
KUNDEN
ENTWICKLER
ADMINS
JIRA Projektrollen
JIRA Gruppe
Einbindung von Kunden in JIRA
… … …
![Page 6: Atlassian Unite Sponsored Talk - Celix](https://reader030.vdocuments.us/reader030/viewer/2022020101/54477258b1af9f02148b4690/html5/thumbnails/6.jpg)
Atlassian Unite Frankfurt March 2012 www.celix.at
Einbindung von Kunden in JIRA
! ZONES Custom Field ! Zone – Kunde ! Zonenrolle – Kundenrolle ! automatische Synchronisation
der Rollenmitgliedschaften
JIRA ZONES Plugin
![Page 7: Atlassian Unite Sponsored Talk - Celix](https://reader030.vdocuments.us/reader030/viewer/2022020101/54477258b1af9f02148b4690/html5/thumbnails/7.jpg)
Atlassian Unite Frankfurt March 2012 www.celix.at
Kunde A
ZONE ZONE
SUPPORT
KUNDEN
ENTWICKLER
ADMINS
Einbindung von Kunden mit ZONES
Projektrollen …
Zonenrolle
Kunde N
Kontakte
Verrechnung
Admins
Kontakte
Verrechnung
Admins
![Page 8: Atlassian Unite Sponsored Talk - Celix](https://reader030.vdocuments.us/reader030/viewer/2022020101/54477258b1af9f02148b4690/html5/thumbnails/8.jpg)
Atlassian Unite Frankfurt March 2012 www.celix.at
![Page 9: Atlassian Unite Sponsored Talk - Celix](https://reader030.vdocuments.us/reader030/viewer/2022020101/54477258b1af9f02148b4690/html5/thumbnails/9.jpg)
Atlassian Unite Frankfurt March 2012 www.celix.at
![Page 10: Atlassian Unite Sponsored Talk - Celix](https://reader030.vdocuments.us/reader030/viewer/2022020101/54477258b1af9f02148b4690/html5/thumbnails/10.jpg)
Atlassian Unite Frankfurt March 2012 www.celix.at
JIRA ZONES Plugin
! Verwenden Sie ZONES für:
! Kunden ! Lieferanten ! Services
! Verwenden Sie mehrere ZONES in mehreren Projekten ! Verwenden Sie ZONES mit Ihrem Directory Server
Neue Dimensionen in der Berechtigungsveraltung in JIRA
![Page 11: Atlassian Unite Sponsored Talk - Celix](https://reader030.vdocuments.us/reader030/viewer/2022020101/54477258b1af9f02148b4690/html5/thumbnails/11.jpg)
Atlassian Unite Frankfurt March 2012 www.celix.at
Service A
ZONE ZONE
SUPPORT
KUNDEN
ENTWICKLER
ADMINS
Verwaltung von Services mit ZONES
Projektrollen
Technische Leiter
Zonenrolle
Service N
Entwickler
1st Level Support
2nd Level Support
… Technische Leiter
Entwickler
1st Level Support
2nd Level Support
![Page 12: Atlassian Unite Sponsored Talk - Celix](https://reader030.vdocuments.us/reader030/viewer/2022020101/54477258b1af9f02148b4690/html5/thumbnails/12.jpg)
Atlassian Unite Frankfurt March 2012 www.celix.at
Danke!
Haben Sie weitere Fragen bezüglich: ! IT Service Management (ITSM) mit JIRA ! JIRA Helpdesk / Servicedesk ! Continuous Deployment und DevOps
Bitte kontaktieren Sie uns: [email protected]
oder besuchen Sie unsere Website: www.celix.at