atlassian, the latest and greatest / october 13
Post on 21-Oct-2014
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DESCRIPTION
News from Atlassian covering: - Requirements Workflow in Confluence - Confluence Questions - JIRA Service DeskTRANSCRIPT
The latest and greatest of Atlassian Octobe! '13
Sven Peters
@svenpethttp://svenpet.com
Happy Ambassador
JIRA Service Desk
Confluence Questions
Requirements Flow
Expect big news
Confluence Requirements
Plan to Dev Workflow
Plan to Dev Workflow
Confluence JIRA
Requirements Blueprint
Single Click Issue Creation
Remove Cursor - distracting.
Fade out background at start
Need to call out success message at top
Then call out issues once created
Plan to Dev Workflow
Confluence JIRA
sm!th
Plan to Dev Workflowsm!th
Confluence Questions
Ask questions
agile methodologies.
A S K A Q U E S T I O N
Ask a question
Find answers
A N S W E R S
Q U E S T I O N S
Q U I C K N A V I G A T I O N
Q U E S T I O N S M A C R O S
S E A R C H R E S U L T S
Find experts
legal
poker
pr
build-engineering
events
agile
Agile is a software development methodology based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. Many teams within Atlassian use it - see Agile Atlassian page or speak to @Alana Grant, Scrum Master!26
questions 16 questions this month * 5 questions this week * 2 unanswered
Agile development
T O P I C E X P E R T S
legal
poker
pr
build-engineering
agile
E X P E R T I S E P R O F I L E events agile
socialJIRA Agileconfluence
other
events
Find an expert by name or topic events agile
B e t a - a t l a s s i a n . c o m / q u e s t i o n s
Development Team
IT Team
IN
JIRA Service Desk
QUEUES SLAs REPORTSPORTAL
PORTAL
System access
Purchase Request
Purchase Request
Problem report
WAITING FOR SUPPORT
UNTRIAGED
WAITING FOR APPROVAL
IN PROGRESS
BACKLOG
BLOCKED EXTERNALLY
QUEUES
SLAs
0:23
0:23T I M E R E M A I N I N G
0:23T I M E R O N
0:23T I M E R P A U S E D
M O R E T H A N 1 H O U R
0:231:05
0:45L E S S T H A N 1 H O U R
1:05
0:29L E S S T H A N 3 0 M I N U T E S
0:45
0:29M I S S I N G S L A
-0:01
-0:01S L A F A I L E D
-0:35
S L A M E T
-0:350:42
0:42
Multiple SLAs per issue
Multiple SLAs per issue
Different issues, different targets
J Q L :Priority = Blocker
Different issues, different targets
J Q L :Priority = Major
Different issues, different targets
J Q L :Reporter in group(“bosses”)
Different issues, different targets
REPORTS
Are we on top of inbound requests?
SLA Target
What did that mean for our targets?
OUTGONE
HOME!
GONEHOME!
H e l p i n g I T t e a m s g o h o m e e a r l i e r .
JIRA Service Desk
Confluence Questions
Requirements Flow
Big newsDECEMBER 13
NOW!
JANUARY 14
Rock On!
svenpet.com/talks
@svenpethttp://svenpet.com