ati library annual report - ohio state university · web viewthe ati library continued to improve...

Table of ContentsOverview 2

Mission 2

2010 Highlights 2

Policy Changes 2

Budget 3

Staff 4

Collection 4

Archives 4

Service Statistics 5-14

Library Patronage / Gate Count 5

Circulation 6

2010 ATI Library Annual Report page 1

ATI Library Annual Report2010

This annual report serves as a summary of the year, an archival reference of the library, and a blueprint for the future. Written by Library Director, Sharon Holderman.

Off-Campus Requests 7

A-V Usage 8

ILL (InterLibrary Loan) 9

Reference Assistance 10

Instruction (In-Class & Online Information Literacy Tutorials) 11

Facilities 15

Technology 16

Feedback 16

Campus Involvement / Committees 19

Professional Development 20

2011 Planning 20


OverviewThe ATI Library continued to improve its facilities, staff, collection, services, and relationships through 2010. This annual report serves as a summary of the year, an archival reference of library activity, and a blueprint for the future.

Mission

To become the premier information gateway for the ATI community. ATI Library is dedicated to

Supporting the missions of ATI and OSU Libraries Facilitating access to information resources Maintaining resources to support ATI's academic programs Collaborating with faculty, staff, and other libraries Promoting information literacy and lifelong learning

2010 HighlightsThe ATI Library accomplished many things during 2010. The major highlights described further in this annual report include:

Created historical archives including digitizing and uploading content to increase accessibility

Continued Information Literacy instruction and assessment program, further demonstrating learning and retention

Improved library’s campus involvement Surveyed ATI community on library satisfaction, yielding overwhelmingly positive

results

Policy ChangesPolicies are available on the ATI Library website. There were very few policy changes in 2010. Audio-Visual (A-V) items were reserved on a paper calendar in the back of the library. Although all items were barcoded in 2009 and began generating fines when overdue, there was still no way to guarantee the timely return of an item to honor a reservation. As of Summer 2010, A-V items can no longer be reserved and are available on a first-come, first-served basis.

Periodical checkout policies for back issues were changed in 2010 as well. Previously faculty could check out periodicals for 3 weeks and students for 1 week. In the interest of simplicity and consistency, the new periodical checkout policy allows all patrons, regardless of status, to check out a periodical back issue for 2 weeks. As always, patrons can renew their periodicals if they need them for longer.


BudgetAll budget information in this section is for Fiscal Year (FY) 10, which is 7/1/09 through 6/30/10. The original budget was $48,210, excluding payroll. Special permission was given to use $5,000 of the vacant part-time librarian position budget toward purchases for the collection. The library also had an income of $1,247.77 from library fines, book sales, and the annual equipment auction. Therefore, the total available budget was $54,457.77. The library spent $54,126.80, which was $330.97 under budget.

Some significant one-time purchases of the library budget in FY10 included: mail sorting station ten new public use computers for the front entrance and high hexagon areas two new café tables with six barstools, wired with power for laptop area three Buckeye Country art prints for new laptop area

The charts below illustrate expenditures and income:

$29,632.25 $10,117.82

$4,927.33

$4,609.01

$2,617.76 $1,653.72 FY 10 Areas of Expenditure

items for library collection

periodicals/OhioLINK

computer equipment

office supplies

furniture

travel/prof development

$468.00

$456.48

$284.77

FY 10 Areas of Income

library fines

book sales

equipment auction


StaffIn June 2010 Connie Voss, Library Associate 1, left the university. When that position became vacant, it was not filled. Instead, the library developed a Librarian 1 position and hired Rachel Doepker in September 2010. The duties of the library are now broken down as follows:

Rachel Doepker (Reference Librarian) manages student employees, circulation functions, ILL, OhioLINK, periodicals, and assists with reference and instruction.

Sharon Holderman (Library Director) supervises the entire library and manages collection development, instruction, reference, eReserves, the library website, and the ATI Archives.

Kris Purdy (Manager, Purchasing, Technical Services, AV) manages purchasing, budget, cataloging, reserves, processing/technical services, and audio-visual equipment.

The library employs five to six student workers during the year when classes are in session. Students perform front desk duties in the evening from 5 pm to 9 pm when the full-time staff has left for the day. Students also assist with projects including book processing, document scanning, inventory, periodical processing, and shelving.

CollectionAt the end of 2010, there were 8168 total items in the ATI Library collection. The breakdown is as follows:

6575 items (80% of the collection) are in the circulating collection, which means anyone at ATI, OSU, or an OhioLINK institution can check them out

248 items (3% of the collection) are in reference, which means they can only be used in the library

The remaining items (17% of the collection) consist of audio-visual equipment and leisure reading, both of which circulate only on the ATI campus.

ArchivesATI Library began collecting ATI historical items in 2009. Items were in the basement storage of Skou Hall, various faculty offices, and in library storage areas. The Historical Archives plan includes digitizing paper items into the Knowledge Bank (https://kb.osu.edu) and keeping items with physical value in the library’s archive area. Digitizing began in April 2010. Documents are digitized as PDF files, converted with OCR (meaning they are converted to text, which allows searching of the text), and made accessible for the visually impaired by ATI Library staff members. At the end of 2010, 593 files had been digitized and uploaded including commencement materials, ATI bulletins, student handbooks, ATI yearbooks, Wooster safety publications, Faculty-Staff Newsletters, Title III newsletters, and ATI promotional materials. Those uploaded files in the Knowledge Bank are available freely on the web to the public. The archives collection is linked from the library website: http://ati.osu.edu/library/archives.shtml.


http://ati.osu.edu/library/archives.shtml

https://kb.osu.edu/

Service Statistics

Library PatronageThe closest way to estimate library usage is to monitor the gate count for patrons coming in and out of the library. Although this also captures the library staff members going in and out, it is the best way to measure patronage trends. The chart below indicates the total people entering the library by quarter. Note: there are approximately 700 students enrolled at ATI each quarter.

Winter Spring Summer Fall0

2000

4000

6000

8000

10000

12000

14000

16000

1440

7

1109

2

3922

1491

8

1516

1

1212

3

5317

1408

2

Total Patrons by Quarter

20092010

The chart below indicates the average number of patrons per day entering the library by quarter.

Winter Spring Summer Fall0

50

100

150

200

250

300

267

205

58

266281

225

82

261

Average Patrons Per Day

20092010

Fall 2010 patronage was the only decrease when compared to 2009. At least one of the contributing factors was the tornado that hit Wooster and closed ATI, which cancelled welcome days and delayed the start of school.


Circulation StatisticsIt is difficult to measure the effectiveness of a library collection and how much it is used. The most relevant statistics are the circulation numbers for collection items. The chart below details how often the library collection items have circulated. This chart includes only items in the circulating book room. It does not include items that are restricted to the ATI campus like periodicals, reference, reserve, and leisure reading. It also does not indicate if a book was only used in the library and not checked out by the patron.

circulated only

once

circulated 2-10

times

circulated 11+ times

have circulated

not yet circulated

0%

10%

20%

30%

40%

50%

60%

70%

80%

17.9

3%

47.3

9%

6.95

%

72.2

7%

27.7

3%

Overall Circulation

200820092010

% o

f col

lecti

on

Although the collection increased circulation in 2010 compared to previous years, it remains fairly consistent. 2010 is the first year the collection circulated over 70% of its items. This information should be reviewed for trends only because many factors affect these statistics including when new items are purchased to allow time for circulation before the end of the year.


Off-Campus RequestsThe chart below illustrates how many ATI items were requested by OSU campuses and OhioLINK institutions per month from 2008-2010.

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec0

50

100

150

200

250

300

350

Requested Items by Month

200820092010

# of

requ

este

d ite

ms

The two types of requests for ATI Library materials are requests from other OSU campuses and requests from other OhioLINK libraries. The chart below illustrates the breakdown of total items requested per year by these two types:

OhioLINK institutions OSU campuses0

200

400

600

800

1000

1200

1400

1600

1800

791

365

1053

786

1679

816

Total Requested Items by Location

200820092010

# of

requ

este

d ite

ms

The large increase in 2010 was for ATI items requested via OhioLINK institutions. This increase indicates many ATI library items are desired across the state.


A-V UsageAudio-Visual materials previously checked out to patrons via a paper calendar system. At the end of 2009, all A-V items were barcoded and checked out in the library software. This makes it easier for statistical tracking and the software automatically manages overdue notices and fines. The option to reserve equipment in advance was eliminated in 2010, and now all A-V items are on a first-come, first-served basis. This prevents the library from being unable to honor a reservation because a previous user neglected to return it on time. A-V items are only available to faculty and staff except for the two items students can check out: headphones and flash drives. The table below illustrates the number of times A-V items have been used.

A-V Item # of times used

Headphones 142*Easel 25DVD-RW 23LCD projector 21Digital video camcorder 17Cart 15Tripod 9Overhead 7CD player 6Flash drive 5*Amplifier 4Conference phone 4Cassette recorder 3Digital camera 3Screen 3TV/DVD/VCR 3Flipchart 2Laser pointer 2Extension cord 0Memory stick 0Video flash light 0 * students can check out

The library uses this circulation information for improving the A-V collection including purchasing, eliminating, upgrading, etc.


ILL (InterLibrary Loan)ILL is a process allowing patrons to request books and articles that are not available to them through OSU and OhioLINK. ATI students do not request materials through ILL very often, which are known as outgoing requests. In 2010 there were only three outgoing requests. Outgoing requests are tracked online via the OARDC ILL request system. Faculty members make their own outgoing requests directly, not through the library.

The library also receives requests for ILL of ATI items, known as incoming requests. These items are digitally scanned in the library and then emailed to the OSU ILL office for their processing. Incoming requests are tracked on a private ATI Library ILL blog for statistics. ATI Library had 14 incoming requests in 2010. This is a decrease from 21 requests in 2009 and 60 requests in 2008. This small decrease from 2009 to 2010 is most likely due to the availability of more resources online. The large decrease from 2008 is because the most popular journal previously requested via ILL, Recruitment and Retention is Higher Education, is no longer purchased or owned by ATI.


Reference AssistanceReference interactions are documented on a private staff reference blog. This helps track statistics but also makes it easy to refer to previous reference questions as needed (student returns, another staff member gets the same question, multiple students with that class assignment need assistance, etc.). Reference interactions are research related and include finding sources, demonstrating database searching, citation assistance, and many other questions. The types of questions not included are directions to other offices, hours of operation, how to print, etc. Reference interactions are also tracked by the initial method of contact: in person, email, phone, or IM (Instant Messenger).

The chart below illustrates the number of reference interactions and their initial type of contact.

phone email IM in person0

10

20

30

40

50

60

70

80

1 1

33

22

6

44

1

14

30

Reference Interactions by Type

200820092010

# of

inte

racti

ons

The majority of reference interactions still occur in person. However, the chat service (IM) on the ATI Library homepage is increasing in popularity as the service is promoted. ATI Library experienced a dramatic increase in reference interactions in 2010. The total number of reference interactions for 2010 was 182, which is a drastic increase from 2009 (45 interactions) and 2008 (35 interactions). The number of interactions increased over 300% in 2010. This can be attributed to a number of reasons including library marketing, additional librarian, more repeat customers, etc.

110110

120

100


InstructionThere are two major elements to ATI Library instruction. The first is library classroom visits as requested by the professor. The majority of these visits consist of a librarian teaching students how to search databases related to a specific class assignment. Whenever possible that session is held in a computer lab so students can practice searching while a librarian is there.

The chart below shows how many students received library classroom visits from 2008-2010.

One of the faculty members who requested multiple classroom instruction sessions retired in Summer 2009, which resulted in lower Winter/Spring 2010 numbers. Fall 2010 also began a new initiative of going to orientation courses to explain the online tutorials and plagiarism, resulting in larger fall instruction numbers.

The second major element of library instruction is the online Information Literacy tutorials required in every orientation course at ATI. Most students must take either T201 (for Associate Degree Students) or FAES100 (for Associate of Science Students or those transitioning to Columbus) as their orientation course. The only students exempt from orientation are certain transfer and non-traditional students.

The entire tutorial assignment is available as a library class via Carmen. There is a 28-question pretest that measures students’ Information Literacy knowledge before they receive any instruction from ATI. Then they take six tutorials as follows:

Types of sources & reliability (7 minutes)General search processes & tips (8.5 minutes)Finding a book (9.5 minutes)Searching a library database (9.5 minutes)Internet sources and searching (9.5 minutes)Copyright & plagiarism (8 minutes)

2008 2009 20100

100

200

300

400

74

269

85

169

87

25

190 80

239

Students Receiving Library Classroom Vis-its

Fall QuarterSpring QuarterWinter Quarter

# of

stud

ents


These self-paced tutorials are interactive PowerPoint presentations with search demonstrations and voiceovers. After each tutorial is a post-quiz of six questions pulled directly from each tutorial’s content. The purpose of the post-quizzes is to reinforce the important points of the tutorial as well as test students’ immediate knowledge retention.

The tutorials and related quizzes received a major overhaul in Summer 2010. Questions were reworded, deleted, and added based on previous years’ results. For example, questions that had scored poorly were either reworded or more emphasized in the tutorials for better understanding. Questions that had repeatedly scored high were removed and new questions were added to test other areas of knowledge and learning. Therefore, comparisons to previous years’ results should focus on trends only.

The pretest had a completion rate of 92% in Fall 2010, with 288 students completing the pretest. The pretest also asked students’ confidence in various searching venues.

79% of students are confident searching a library catalog 65% are confident searching a library database 95% are confident searching the internet (which incidentally is one of the lowest-scoring

areas of the pretest)

The breakdown of pretest and post-quiz scores by topic are as follows:

Post-quiz scores were higher in all categories. This could be due to learning from the pretest (viewing missed questions and answers), learning from the tutorials, learning the information elsewhere, or looking up the answers while taking the post-quizzes.

quiz 1 quiz 2 quiz 3 quiz 4 quiz 5 quiz 60.00%

20.00%

40.00%

60.00%

80.00%

100.00%

65.1

6%

45.1

4%

82.5

5%

48.5

0%

47.1

4%

87.9

6%

73.0

0%

69.1

1% 87.8

7%

74.0

7%

75.2

6% 91.2

4%

2010 Pretest vs. 2010 Post Quiz Scores by Topic pretestpost quiz

sources/ re-liability

copyright / plagiarisminternetperiodicals

& databasesbooksgeneral searching


One of the questions on each post-quiz asked them to agree or disagree with this statement: This tutorial had useful information to help me find information for research. Students overwhelmingly agreed with this statement as illustrated below:

The final piece of the online tutorials is a long-term follow-up test. This test was administered in Fall 2009 and Winter and Spring 2010 to measure the retention of students’ Information Literacy tutorial skills over time. The follow-up test is 31 questions. The students taking the follow-up test in these three courses fell into one of three categories:

1. Took the tutorials the same year, 1-2 quarters ago (first year students who took orientation in Fall 2009, then took the follow-up test in Winter or Spring 2010)

2. Took the tutorials 1+ years ago (second year students who took orientation in Fall 2008, then took the follow- up test in Fall 2009, Winter 2010, or Spring 2010)

3. Never took the tutorials (did not take orientation, third year students who took orientation prior to Fall 2008 before the tutorials were implemented, took orientation but did not complete the tutorials)

All three types of students took the follow-up test. There were 158 total students in the follow-up testing: 48 who took the tutorials the same year, 81 who took them 1+ years ago, and 29 who never took the tutorials.

quiz 1 quiz 2 quiz 3 quiz 4 quiz 5 quiz 60.00%

20.00%

40.00%

60.00%

80.00%

100.00%

88.3

3%

89.6

0%

88.1

1%

87.6

5%

86.1

9%

86.6

1%

95.8

0%

95.3

7%

94.8

8%

92.8

9%

94.8

6%

92.7

7%

This tutorial had useful information to help me find information for research.

2009 agree

2010 agree

sources/ re-liability

copyright / plagiarisminternetperiodicals

& databasesbooksgeneral searching


The chart below compares the average scores of the pretests, immediate post-quizzes, and follow-up tests for data gathered through June 2010.

0%20%40%60%80%

60.21%

78.78% 65.24%60.97%

Comparison of Information Literacy Scores

Although students’ knowledge decreased from the immediate post quizzes to the long-term follow-up, the follow-up scores were still higher than the original pretest. This indicates some information retention from the tutorials. The long-term follow-up scores of the students who took the tutorials were also higher than those who never took the tutorials at all.

All tutorial components (pretest, tutorials, post-quizzes, long-term testing) will continue throughout 2011. Statistical information will also be analyzed for statistical significance. More detailed reports are available on the IL tutorials and assessments. Please contact the Library Director for more information.


FacilitiesThe library underwent some minor physical changes in 2010. Those changes included:

A new laptop corner with two café tables wired with electrical outlets New artwork in the laptop corner; Buckeye Country prints by local artist Adding wired grommets to study carrels for easy laptop use Making front desk area more welcoming, visually pleasing, and efficient

o Purchased a new circulation desk o Created additional storage space for OhioLINK materials in new desko Eliminated separate staff desks so reference librarian is part of the front desko Downsized and moved reserve shelving to a less conspicuous area

This graphic depicts the floor plan at the end of 2010:


TechnologyThe library computer lab has 15 computers, which were running extremely slow due to age. Although the library had planned on purchasing 15 new computers out of the budget, machines from other areas at ATI were reconfigured and given to the library. Therefore, the lab received 15 new computers to upgrade the existing ones. The only cost out of the library budget for this upgrade was to purchase additional RAM to ensure the computers run as quickly as the other 10 library public computers. The lab was updated with the donated machines and additional memory right before the start of Fall 2010 quarter.

FeedbackThe ATI Library did a campus-wide survey in April 2010 to obtain feedback about its facilities, collections, and services. It was an anonymous web survey through Survey Monkey, which was available for 10 days. The link was emailed to ATI faculty, staff, and students. Those who completed the survey were entered into a drawing for one of five gas gift cards ranging from 25 to 50 dollars each. Different questions were asked of faculty/staff than of students based on the available services to those populations. In total, 117 surveys were completed (74 students, 31 staff, 12 faculty).

The chart below indicates what surveyed patrons are using when they come to the library:

Student respondents also indicated the average amount of time they stay per library visit: 65% stay an average of 10-59 minutes per visit

Audio-visual

BooksCoffee

Computers

Copier

Magazi

nes

Newspap

ers

Printing

Researc

h help

Reserve

s

Study t

ables

0%20%40%60%80%

100%What Patrons Use at the ATI Library

faculty/staff students


23% stay an average of 60 minutes or longer per visit

Many survey questions asked respondents to indicate their satisfaction with various library aspects on a Likert scale (4 = extremely satisfied, 3 = satisfied, 2 = unsatisfied, 1 = extremely unsatisfied). Every single rating was above a 3.00, which means it was at least satisfactory.

average levels of satisfaction

faculty/staff students

reference books 3.24 3.28

leisure reading 3.17 3.10

general collection books 3.19 3.08

print magazines 3.18 3.43

librarian visit to class 4.00 3.28

class visit to library 4.00 3.29

online information literacy tutorials 3.75 3.11

individual research help 3.45 3.22

database access online 3.28 3.28

online catalog 3.36 3.22

reference chat (on website) 3.17 3.45

magazine list (on website) 3.10 3.33

search instructions (on website) 3.25 3.17

copyright guidelines (on website) 3.06

physical reserves 3.15

audio visual equipment 3.30

quiet study room 3.48

group study tables 3.45

study carrels 3.55

back lounge 3.52

library computers 3.41


The last question of the survey asked patrons to indicate their overall total pleasure with the library, the results of which are charted below:

Extremely pleased

Pleased Displeased Extremely displeased

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

"Overall, how pleased are you with the ATI Library?"

faculty response

student response

1 faculty was ex-

tremely dis-pleased

1 student was dis-pleased

The overwhelmingly positive response to the library survey indicates that patrons are very satisfied with the library and its services.


Campus Involvement/CommitteesThe ATI Library has worked hard to become more involved on the campus as a whole and through individual staff members. In 2010, the library was involved across campus as follows:

SOAR (Student Orientation And Registration): Sharon speaks to parents and incoming students about the library and its services

Staff Council: Sharon is President of Staff Council, which means she also attends Executive Committee meetings

Diversity Fair: Sharon and Rachel staffed a table at the fair to interact with students Copyright Seminars: Sharon collaborated with Bethany Simunich, Faculty Development

Coordinator, to co-present copyright and plagiarism seminars to faculty and staff Family Day: Sharon serves on the Family Day committee, which plans a visit day for

students’ families to visit and participate in various activities ATI Outstanding Staff Award Committee: Kris serves on this committee to help review

nominations to select a recipient Campus Campaign Committee: Kris serves on this committee to help plan the kick-off

event and solicit contributions to the ATI Library Fund Wooster Campus Health Fair: Kris volunteers to register attendees OSU Libraries Strategic Planning Committee: Sharon represented the regional campus

libraries as a member of this committee to develop the OSU Libraries strategic plan Finals Frenzy: Although the campus no longer has an organized finals frenzy, the library

was open the Sunday before finals for students to use with Rachel available for questions and research help

Regional Campus Meetings: ATI Library staff participates in monthly meetings in Columbus or other regional campuses to facilitate collaboration between OSU Libraries and the regional campus libraries

All-Campus Meeting: Sharon presented about archives at the Fall campus-wide meeting


Professional DevelopmentThe Library staff works hard to stay current in the library field. In 2010, various library staff attended the following professional development opportunities:

OSU Purchasing Card Policies and Procedures Maximizing Revenue from Selling Withdrawn and Unwanted Library Items A.L.I.C.E. (Alert, Lockdown, Inform, Counter, Evacuate) Training, which covers what to

do in the event of a campus shooting Sexual Harassment at OSU Cultural Transformation Seminar SMARTBoard Basics Staff Performance Management Knowledge Bank Training Millennium Create Lists Online Student Employment System Basic First Aid/CPR/AED Copyright & Plagiarism ALAO Annual Conference: “Academic Libraries, Now and Tomorrow”

2011 PlanningMany library activities are ongoing and happen on a regular basis. There are also some special projects planned for 2011:

Review usage of A-V equipment to withdraw and update technology accordingly Develop a disaster plan for the library including emergency procedures Review and expand current website content, organization, and navigation Process periodicals for electronic checkout, matching all other library items Update/improve library signage Review operating hours for efficiency and cost-saving measures
