Atesia Assicurazioni together with Assitrento, one of the most prominent insurance companies of Trentino and Veneto, adopt Wildix VoIP solutions

Atesia Assicurazioni implements Unified Communication quality solutions of Wildix

CASE STUDY

Atesia Assicurazioni, an insurance company operating in the regions Trentino and Veneto, counting ten o�ces with the headquaters in Rovereto, introduces Wildix Uni�ed Communication solutions, meeting in this way the growing needs of the company to optimize the telephony system and the communication processes and the quality of the services o�ered to the customer. Implementation of Wildix solutions was realized by Telefonia Alto Adige, the company based in Bolzano, the member of the Brennercom group, the leading operator in the Region.

Atesia Assicurazioni was founded in 2009 by the professio-nals highly experienced in the insurance industry. Together with Assitrento Assicurazioni, the company founded in 2011, they represent one of the most signi�cant insurance compa-nies in the region, counting overall ten o�ces on the territo-ry of Trentino and Veneto.

Luca Pascualetto, the co-owner and co-founder of Atesia Assicurazioni explains that the main necessity of the com-pany was renewing the telephony infrastructure, such as networks, systems, PBXs, since the existing solution proved to be insecure and no longer able to comply with the growing needs of the business. After a detailed examination of the market, the company has chosen Wildix, the company that produces and develops Uni�ed Communication solu-tions, specialized in VoIP. The installation has been shortly realized by the partner Telefonia Alto Adige.Wildix VoIP PBX, the Wildix Multimedia System that mana-ges all the internal and external communications of the company was installed in the main o�ce of Atesia.

The comprehensive system of Wildix links all the o�ces situated in Trento, Riva del Garda, Ala, Avio, Mori, Brentonico, A�, Garda and Folgaria to the main o�ce. Thanks to the WMS Network, the private Wildix cloud, all the locations are now connected in one fast and secure corporate network.

In summaryCompany Atesia Assicurazioni - Insurance

Need a new reliable telephony infrastructure for the high quality communications

Solution Wildix CTIconnect PRO, VoIP Wildix phones and PBX.

Benefits • decreasing of call traffic costs• reliable and secure infrastructure• high level of communications• improvement of the company’s image

Among the most bene�cial features, it's worthy to mention CRM module integrated into the system and FAX Server allowing you to manage faxes as if they were simple emails. Another important advantage is high �exibility of the WMS software, letting you fully adapt the system to your needs. All the calls are char-ged automatically and you can customize each exten-sion without binding it to the actual location, thanks to the login and logout connected to the telephone and not to the extension.

One more issue to be pointed out is killing the costs of the calls between the users. Movement to VoIP stan-dard allows treating the calls between di�erent o�ces of one company as the internal communication betwe-en the users. Positive experience with Wildix Uni�ed Communication resulted in another project which should bring all the company telephone infrastructure to the cloud, following the logic of service outsourcing, such as Pay-per-use models, which o�er even more �exibility to the company.

It didn't take too long to the Wildix solutions to prove its bene�ts. According to Luca Pasqualetto, on the highly competitive market of insurance industry, it's very impor-tant to stand out, focusing on key points, such as the quality of the services provided and the attention to the customer. Numerous features o�ered by Wildix system helped to optimize all the communications and opera-tions of the company.