Aternity Mobile WrapperOverview and Use Cases

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Assuring mobile workforce productivity requires a new mAPM approach

As enterprises adopt mobile as a key enabler of their business strategy, they have recognized the need to monitor mobile apps to ensure customer satisfaction and workforce productivity. Existing mobile APM (mAPM) vendors have responded accordingly, with products that provide mobile app developers with capabilities like crash analytics, app error reporting, service performance metrics, and data consumption tracking.

As important as these mAPM capabilities are, they primarily solve problems for consumer-facing apps, because they lack visibility into important aspects of the enterprise end user – their identity, role, and business function, the full range of apps and devices they use, and the business activities for which employees are responsible.

Workforce mobile apps, such as productivity apps, ERP, CRM, and EHR, require capabilities beyond those which existing mAPM products provide to app developers. For IT Ops to prioritize their response to an incident, they need to understand the business impact, the functional organization and business locations of the impacted users, and whether desktop users are also impacted.

For the line of business to determine whether or not mobile is improving workforce productivity, they need capabilities more meaningful than crash analysis, stack trace, breadcrumbs, and handled exceptions. They need metrics and analysis in terms that are relevant to the business, such as the length of time to fill out a claim form, or the number of orders processed, or not completed, by employees in a remote branch office.

Aternity mAPM for Enterprise Apps addresses the full range of mobile APM use cases for developers of mobile enterprise apps, IT Ops who support them, and the line of business who rely on them to drive the business. The Aternity Mobile Wrapper helps these teams succeed by enabling enterprises to instrument mobile apps for diagnostics and user interactions, without access to the code or an app developer. The Aternity Mobile Wrapper provides all of the capabilities of the Aternity Mobile SDK, so there is no loss of monitoring functionality.

Instrumenting mobile apps with the Aternity Mobile Wrapper

It can be difficult for enterprises to get access to a development team to instrument an app with an SDK. In many cases, enterprises use third-party apps, or outsource the

Aternity Mobile Wrapper enables enterprises to instrument apps for diagnostics and user interactions— no developer required!

Existing mAPM lacks visibility into important aspects

of the enterprise end user – their

identity, role, business function, and the full

range of apps and devices they use.

The Aternity Mobile Wrapper enables

enterprises to instrument mobile

apps without access to the code or an app

developer.

©2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 3

development of custom apps to third parties. Even when apps are developed in-house, developers have their own roadmap and priorities.

For these scenarios, the Aternity Mobile Wrapper gives full control to the enterprise IT Ops teams or app store administrators to instrument mobile apps without app developers or access to the code, and with no loss of monitoring functionality. This provides a full range of capabilities to app developers, IT Ops, and the line of business to ensure quality user experience for mobile apps, as soon as they are ready to be rolled out. And because there are no code changes, there is no extra development effort or impact on release schedule when apps are updated.

To instrument an app, IT Ops teams or app store administrators add the Aternity Mobile SDK to their Apple .ipa or Android .apk application archive file using the Aternity Mobile Wrapper. This process can be done in minutes, and is as simple as adding content to a .zip file. The new .ipa or .apk file is then signed as needed, and posted to the enterprise app store for distribution. When users download the app, it is fully instrumented and ready to be monitored. The Aternity Mobile Wrapper monitors the interactions between the app and the core libraries of the mobile device, to provide both app level diagnostics, such as crash analytics, app error reporting, and service performance metrics; and business analytics, such as SLA monitoring, data plan management, and activity-based costing.

As an alternative approach to the Aternity Mobile Wrapper, app developers can include the no-cost, tag-free Aternity Mobile SDK in their app. There is no loss of functionality between the approaches.

The Aternity Mobile Wrapper provides

a full range of capabilities to

app developers, IT Ops, and the

line of business to ensure quality user

experience for mobile apps, as soon

as they are ready to be rolled out.

©2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 4

Enabling app developers to deliver excellent mobile user experience

Aternity mAPM for Enterprise Apps empowers developers to diagnose the performance of mobile apps to deliver the best mobile user experience possible.

• Reportingapperrorsandexceptionstoidentifyproblemsinthecode

• Troubleshootingappcrashesbyprovidingstacktracestodeterminethecause

• Analyzingtrafficanddatavolumestostreamlinedataconsumption

• Identifyingproblemswithnetworkandserverlatencyanderrorsthatimpactappperformance

• Optimizingtheapp’sperformanceforvariationsinnetworkconnectivityandcoverage

Deliver the best mobile user experience possible. Ready. Set. Wrap!

Analyzing app crashes, errors and HTTP response to identify problems in the code or services

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Business activities provide the insight into workforce productivity

With Aternity mAPM for Enterprise Apps, the enterprise can define user interactions with applications in the context of a business workflow, to measure, manage, and improve workforce productivity. Mobile apps used by the workforce may be part of a single step business activity, such as “apply credit,” for a retailer. They may also be part of a more complex user workflow consisting of a sequence of business activities, such as “resolve a disputed charge.”

With Aternity mAPM for Enterprise Apps, any user interaction or network event can be used to create a “signature” that defines a business activity. Signatures define the start and end events that the business wants to measure, and can represent a single interaction or a multi-step business process. Neither app development skills nor Aternity engineering resources are needed to create signatures. They are configured from the Aternity console, and can be changed on the fly without redeploying the app.

Creating a signature for the “apply credit” business activity

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Transforming IT Ops’ service delivery of enterprise mobile apps

Aternity mAPM for Enterprise Apps enables IT Ops to guarantee quality of service for the full app portfolio.

• Proactivelydetectandanalyzemobileappincidentsbybusinessactivity,impacted users, department, and geography, to prioritize response

• Correlateappperformancetotheunderlyingnetworkandserverinfrastructureto identify the probable cause

• Comparetheperformanceofmobileappsacrossgeographies,carriers,anddevice and OS versions to optimize performance

• Reportonappsbyversion,deviceandOStoverifyimprovedperformanceof new releases

Analyzing mobile app incidents by severity, impacted users, and business locations, to prioritize response

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Empowering the line of business to measure, manage, and improve workforce productivity

Aternity mAPM for Enterprise Apps applies analytics to a comprehensive view of the user and their app interactions, to enable the line of business to determine the effectiveness of their mobile strategy.

• Evaluatemobileadoptionprogressbyidentifyingmobileappusagepatternsacross the enterprise

• DeterminewhetherornotSLAsarebeingmetbyanalyzingbusinessactivityperformance by geography, department, and device type

• Validateexpectedgainsinproductivitybycomparingbusinessactivitiesexecutedon mobile devices to those executed on wired devices

• Trackdataconsumptionacrossthefullportfolioofmobileapps,bydepartment,business location, and carrier, to determine the impact of mobile on the data plan

• Reportthefinancialimpactoflostproductivity,foractivity-basedcosting

Tracking app usage and health across the enterprise

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Ensuring SLAs by business activity, department, and location

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The Aternity Mobile Wrapper instruments enterprise apps for diagnostics and user interactions, no developer required.

The Aternity Mobile Wrapper provides the best of both worlds — less effort and more value. No access to the code or app developer resources are required, so enterprises can instrument apps with no extra development or impact on release schedules. And Aternity mAPM for Enterprise Apps supports the full range of mAPM use cases for app developers to deliver 5-star quality apps, for IT Ops to optimize service delivery, and for the line of business to measure, manage, and improve workforce productivity.

Summary