8/10/2019 At the Pharmacy

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AT THE PHARMACY

Material designed exclusively for the Interpretia Training Program

At the pharmacy(Practice protocol and accuracy)

SCENARIO: Spanish-speaking gentleman goes to a pharmacy to have medicine

transferred from another pharmacy.Associate: I have a customer here and I dont know what he needs, ask him how the

pharmacy can help him.

Customer: Yo necesito este medicamento, me dijo el doctor que le diera su nmero de telfono

para que lo llamen y me entreguen la medicina aqu, su nmero es 323-562-1567.

Associate: Youre a brand new customer here so we need you to fill out paperwork and

also we need your insurance information. Also when do you need this

medication by because it takes 24 hours to get this medicine transferred to us?

Customer: Me dijo el mdico que solamente tena que entregar este papel y que ustedes puedenllamarlo porque yo necesito que enven este medicamento para ac. Es por eso que

le estoy dando este papel porque no quiero tener problemas.

Associate: First, I need you to fill out some paperwork here so we can setup an account so

we can put you in our system, second, we need your insurance information and

thirdly it takes up to 24 hours to get that medication transferred from the

other pharmacy.

Customer: No me pueden dar el nmero de esta farmacia para drselo a mi mdico para que el

los llame?

Associate: No, first, you need to fill out an application so I can enter it in the system

because we dont have any information about you, also, we need your

insurance information as well, thats just the way it works. When you come to

a new pharmacy you need to fill out paperwork so we can create an account

for you and put your insurance information in our system, after that, the next

time, itseasy its just because its the first time youre using this pharmacy.

Customer: Mire yo creo que voy a regresar con alguien que habla ingls para hablar con ella

porque no s, yo prefiero que me den el nmero para que el mdico llame. Puedo

llevarme esta hoja a casa para llenarlo all?

Associate: Im sorry but we have to call the doctor, do you have your insurance

information?

Customer: Puedo llevar los papales para llenarlos en casa ya que tengo esa informacin all?

Associate: Ok I will get the medication information and transfer everything over, then

youll come back and bring your..

8/10/2019 At the Pharmacy

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AT THE PHARMACY

Material designed exclusively for the Interpretia Training Program

(Pause).... I need your phone number and your date of birth please.

Customer: 10 de octubre del 71 y el telfono es 650-679-4589.

Associate: OK, you need to come back tomorrow after 2:00, bring the completed forms

back and Ill have everything ready.

Customer: Pero yo no tengo seguro.

Associate: No problem well see you tomorrow.