at hr 14 afd 014 job description table of contents

Job Description AT_HR_14_AFD_014

V4.0_01 Jan 21

1 Apollo Telecom Quality Management System

Table of Contents

Chief Executive Officer ........................................................................................................................... 2

Human Resource Department ............................................................................................................... 5

Finance & Control Department ............................................................................................................ 11

Technology & Development Department ........................................................................................... 17

Pre Sales ................................................................................................................................................ 23

Software Development ........................................................................................................................ 26

Sales Department ................................................................................................................................. 43

Services Department ............................................................................................................................ 49

Project Management ............................................................................................................................ 61

Quality Assurance & Compliance ......................................................................................................... 67

Operations Department ....................................................................................................................... 73

Channels Partnerships .......................................................................................................................... 76

Admin & Logistics ................................................................................................................................. 81


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Chief Executive Officer


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A. Position Structure: Job Title: Chief Executive Officer Department: Management

Stream: Management Line Manager: Chief Executive Officer

B. Job Requirements: Type of Position:

Full-time

Part-time

Contractor

Intern

Baseline Qualification:

Masters

Bachelors

Diploma

Certifications (list below)

Skills & Tools:

Strong understanding of corporate finance and performance management principles

Familiarity with diverse business functions such as marketing, PR, finance etc.

In-depth knowledge of corporate governance and general management best practices

An entrepreneurial mindset with outstanding organizational and leadership skills

Analytical abilities and problem-solving skills

Excellent communication and public speaking skills

Knowledge of profit and loss, balance sheet and cash flow management and general finance and budgeting.

Ability to build consensus and relationships among executives, partners, and the workforce.

Understanding of human resources and personnel management.

Experience with corporate governance.

Proven negotiation skills.

Ability to understand new issues quickly and make wise decisions.

Ability to inspire confidence and create trust.

Ability to work under pressure, plan personal workload effectively and delegate

Job Experience Required:

15 + Years

Duties & Responsibilities:

Experience in developing business strategies and implementing vision.

Provide inspired leadership company wide.

Make high-level decisions about policy and strategy.

Report to the board of directors and keep them informed.

Develop and implement operational policies and a strategic plan.

Act as the primary representative for the company.


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Develop the company’s culture and overall company vision.

Help with recruiting new staff members when necessary.

Create an environment that promotes great performance and positive morale.

Oversee the company’s fiscal activity, including budgeting, reporting, and auditing.

Work with senior stakeholders, chief financial officer, chief information officer, and other executives.

Assure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

Work with the executive board to determine values and mission, and plan for short and long term goals.

Identify and address problems and opportunities for the company.

Build alliances and partnerships with other organizations.

Oversee day-to-day operation of the company.

Work closely with the human resource department to ensure great hiring.

Develop high quality business strategies and plans ensuring their alignment with short-term and long-term

objectives.

Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.

Oversee all operations and business activities to ensure they produce the desired results and are consistent with

the overall strategy and mission.

Make high-quality investing decisions to advance the business and increase profits.

Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics.

Review financial and non-financial reports to devise solutions or improvements.

Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders.

Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.

Maintain a deep knowledge of the markets and industry of the company.

Reporting Responsibilities (Daily, Weekly & Monthly):

As required by assigned tasks.

C. Review and Approval:

JD Reviewed By: Farooq Yusuf Title: HR Department Date: 01 Jan 21

JD Approved By: Tariq Azeem Title: Chairman Date: 01 Jan 21


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Human Resource Department


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A. Position Structure: Job Title: Manager Human Resource Department: Human Resources

Stream: Human Resources Line Manager: Chief Executive Officer


Full-time

Part-time

Contractor

Intern


Masters

Bachelors

Diploma


Skills & Tools:

Excellent verbal and written communication skills.

Excellent interpersonal, negotiation, and conflict resolution skills.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Ability to prioritize tasks and to delegate them when appropriate.

Ability to act with integrity, professionalism, and confidentiality.

Thorough knowledge of employment-related laws and regulations.

Proficient with Microsoft Office Suite or related software.

Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems


5 – 10 Years


Partners with the leadership team to understand and execute the organizations human resource and talent strategy

particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.

Provides support and guidance to HR team, management, and other staff when complex, specialized, and sensitive

questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such

as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.

Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job

applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers

to understand skills and competencies required for openings.

Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay

programs to ensure the organization attracts and retains top talent.

Creates learning and development programs and initiatives that provide internal development opportunities for

employees.

Maintains compliance with federal, state, and local employment laws and regulations, and recommended best

practices; reviews policies and practices to maintain compliance.

Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources,

talent management, and employment law.


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Performs other duties as assigned.


As required by assigned tasks and Apollo management



JD Approved By: Syed Aun Title: Chief Executive Officer Date: 01 Jan 21


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A. Position Structure: Job Title: Senior Associate Human Resource Department: Human Resources

Stream: Human Resources Line Manager: Manager Human Resources


Full-time

Part-time

Contractor

Intern


Masters

Bachelors

Diploma


Skills & Tools:

Strong Communication Skills (W / V Excellent)

Leadership Skills

Strong Decision Making

Presentation Skills


3 months – 2.5 Years


Bridge management and employee relations by addressing demands, grievances or other issues.

Recruits, interviews, tests, and selects employees to fill vacant positions.

Support current and future business needs through the development, engagement, motivation and preservation

of human capital.

Process management (fine tuning processes in compliance with ISO standards interlinking all major Apollo

departments including Sales, Finance, Technology and Services.

Plans and conducts new employee orientation to foster positive attitude toward Company goals.

Keeps records of benefits plans participation such as insurance, personnel transactions such as hires, promotions,

transfers, performance reviews, and terminations.

Develop and monitor overall HR strategies, systems, tactics and procedures across the organization that comply

with labor regulations.

Maintaining company directory and other organizational charts.

Maintains the work structure by updating job requirements and job descriptions for all positions.

Nurture a positive working environment.

Oversee and manage a performance appraisal system that drives high performance.

Developing, analyzing, and updating the company’s salary budget.


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Assess training needs to apply and monitor training programs.

Ensure legal compliance throughout human resource management.


Weekly





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A. Position Structure: Job Title: Associate Human Resource Department: Human Resources

Stream: Human Resources Line Manager: Senior Associate / Manager Human Resource


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Strong Communication Skills (W / V Excellent)

Leadership Skills

Strong Decision Making

Presentation Skills Job Experience Required:

0 - 1 year


Bridge management and employee relations by addressing demands, grievances or other issues

Manage the recruitment and selection process

Support current and future business needs through the development, engagement, motivation and preservation of human capital

Develop and monitor overall HR strategies, systems, tactics and procedures across the organization

Nurture a positive working environment

Oversee and manage a performance appraisal system that drives high performance

Maintain pay plan and benefits program

Assess training needs to apply and monitor training programs

Report to management and provide decision support through HR metrics

Ensure legal compliance throughout human resource management Reporting Responsibilities (Daily, Weekly & Monthly):

Weekly





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Finance & Control Department


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A. Position Structure: Job Title: Manager Finance & Control Department: Finance & Control

Stream: Accounts

Finance Line Manager: Chief Executive Officer


Full-time

Part-time

Contractor

Intern


ACCA Member (Masters)

ACCA Affiliate (Eq. Bachelors Hrs)

CA


Skills & Tools:

Strategic planning and execution

Finance, Accounting, Budgeting, Auditing, and Cost-control principles

Generally Accepted Accounting Principles

Pakistan Financial Regulations

Automated financial and accounting reporting system

Risk Management

Investment and Project Appraisal


5 - 10 years


To provide sound financial advice to Chief Executive Officer and other Senior Management colleagues, direct

financial analysis, budgeting, forecasting, reporting, cash and balance sheet management

To ensure that all financial records, receipts, payables, and cash flows are accurate, updated, and processed

efficiently, effectively, and in a timely manner

Create, coordinate, and evaluate the financial programs and supporting information systems of the Company to

include budgeting and conservation of assets

Develop and implement finance, accounting, billing, and auditing procedures of the Company

Develop and direct the implementation of the Company’s strategic business and/or operational plans, projects,

programs, and systems

Establish and implement short- and long-range financial goals, objectives, policies, and operating procedures

Oversee the fiscal year end process, ensure the accurate and timely closing of the year end books for auditing

purpose, and ensure auditing functions and costs are kept to a minimum for the benefit of the Company

Monitor the Company’s investments and provide monthly reports for the status of investments and investment

options

Review the functions of the Finance Dept. on purchasing procedures and processes such as Purchase

Requisitions, Purchase Orders, check requisitions, petty cash disbursements and control

Ensure accounts payables and receivables are processed accurately, efficiently and in a timely manner, and report

any concerns/discrepancies

Ensure that the administrative and program expenditures meet budget objectives and approval processes


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Ensure that the committed funds are received when due and allocated accurately by monitoring and analyzing

cash flows monthly, including revenues, expenditures, receivables and payables, and produce monthly

statements and variance reports

Relationship building with Banks and FIs

Generating operational efficiency reports

Performance analysis on company operations and optimization

Review and feedback on opportunity and risk on a project-to-project basis

Cash flow management and control

Financial policy formulation and presentation to Chief Executive Officer

Vigilance on company profitability

All above skill related tasks

Budget generation and management


Daily / Monthly





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A. Position Structure: Job Title: AM Accounts & Taxation Department: Finance & Control

Stream: Taxation Line Manager: Manager Finance & Control


Full-time

Part-time

Contractor

Intern



ACCA Affiliate (Eq. Bachelors Hrs)

CA


Skills & Tools:

Auditing

International financial reporting standards

Budgeting

Cash flow management

Financial management

Performance management

Reconciliations

Risk management

Financial reporting

Annual financial statements

Microsoft office suite

QuickBooks


2 - 6 years


Book keeping

Managing receipt vouchers, payment vouchers, Sales Invoices

Liaison with banks to fulfill company operational requirements like LCs, Salary, Account Management etc.

Tax Statements

To manage monthly/annual accounting close cycle

Financial quality management

Designing (with Chief Executive Officer) and managing cost charging to suit the organizations matrix

organizational structure

Assisting Manager F&A in day to day operations

Management reporting and dash board-development

Any other areas where F&A input / support is required


Daily


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A. Position Structure: Job Title: AM Finance & Control Department: Finance & Control

Stream: Finance Line Manager: Manager Finance & Control


Full-time

Part-time

Contractor

Intern



ACCA Affiliate (Eq. Bachelors Hons)

CA


Skills & Tools:

Interpersonal skills

Ability to communicate

Financial reporting

Analytical ability

Problem-solving skills

Knowledge of IT software

Management experience

Capacity for innovation


2 - 6 years


Taxation compliance with FBR.

Payroll Preparations and processing

Banks dealing and reconciliations

Project Accounting

Scrutinizing admin expense

Purchase Order issuance and payable aging

Invoicing and follow up thereon

Coordinating with other departments as well as with Management

Book keeping

Running day to day operations of the company Any other task on need basis


Reporting day to day activities

Payment and receipts processed during last week

Monthly accounts and variance analysis between actual and budgeted





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Technology & Development Department


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A. Position Structure:

Job Title: Manager Technology & Development

Department: Technology & Development

Stream: Project Management

Software Development Line Manager: Chief Executive Officer


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Team management

Strong software development skills

Keen understanding of technology

Strong communication skills (R / W / V Excellent)

Developed presentation skills

Accustomed to reading and research Job Experience Required:

10 - 15 years


Project Management:

Assess the capacity, core competencies and selection criteria/methods for the institutions relevant to the client’s

business.

Assess organizational development aspects of the client and propose plans, guidelines and best practices for

further development and strengthening of the organization in future.

Engage institutions according to a plan, regularly organize and conduct orientations and briefings between these

institutions, the financiers and the client.

Develop and assist in the implementation of systems, policies and procedures for improved management.

Prepare project proposals covering all key components of a project document such as project narrative, results

framework, work plan, budget, risk mitigation framework etc.

Software Development:

Guide the team in technical and organizational matters while managing software development projects

Schedule team activities and tasks ensuring project delivery timelines.

Assist the organization in development of requirements and design documents.

Provide technical expertise in defining development activities and related tools and processes.

Develop and maintain website(s), application programming interfaces (APIs), database(s), and other relevant

intellectual properties, as required.

Prepare procedures, manuals and guidelines for software development activities.

Help ensure international software development quality standards.


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Perform data analysis and prepare reports. Assess data to discover inconsistencies and other anomalies and

improve data quality.

Ensure proper documentation of all development activities.

Develop and implement mechanisms for effective data storage, and processing.

Conduct orientation and training of fellow developers.

Develop and implement robust systems for ensuring data quality and integrity.

Reporting Responsibilities (Daily, Weekly & Monthly)

Regular (Daily, Weekly, Monthly)





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A. Position Structure: Job Title: Technical Content Specialist Department: Technology & Development

Stream: Compliance

Documentation Line Manager:

Manager Technology & Development


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Degree in English, IT/CS, Marketing or related field

Editorial and content experience - either from a pure editorial background or in a communications function, e.g. PR,

writing editorial content for online and media channels, employee communications

Excellent command of the English language with traditional writing skills and expertise in new media.

Proven attention to detail

Strong project management skills

Experience of implementing Social Media campaigns

Experience working for a B2B organization would be advantageous

Knowledge of SEO

Experienced running and devising Content Marketing campaigns

Strong knowledge and understanding of current trends in Digital/Social Media

Extensive experience in Technical/Business writing, Creative blog writing, ISO quality internal/external audit and

compliance services, SEO, brand marketing, platform special content, product content/manuals/guides and agreed

upon procedures/SOPs.


1 – 2.5 year


Content creation - Devise a regional content plan for all key channels in conjunction with all department Heads. - Create content that engages and inspires audiences to interact with the brand for all online and offline

channels (including email, landing pages, case studies, newsletters, blogs, press materials, press releases, bylined articles, white papers, corporate videos and marketing collateral)

- Create and source new content for communications - Work with the technical services team to create technical /high value technical content - Write and edit content ensuring a high degree of accuracy for all platforms

Tailoring, tracking and distributing content - Re-purpose and tailor content for distribution across all media and all key target audiences - Track topical issues and identify news hooks relevant to our marketing campaigns to be leveraged for

content creation/execution benefit - Measure and evaluate feedback on distributed content to continuously improve


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- Track competitor communications and content with a view to ensuring we differentiate our brand and gain stand out in the market

Brand development - Ensure content is consistently on message and adheres to the brand guidelines across all channels - Ensure that tone-of-voice and brand character is reflected in all marketing collateral copy, as well as

special projects - Work with G2M team to ensure the integrity of the brand is maintained and reflected in all elements

of our presence at events

Web content development - Work with the Manager T & D and Product Manager to ensure that the website content increases

site engagement - Use engagement metrics to drive the development of future content - Work with T & D team to develop persona driven content for the website - Manage the translation of different language versions of the website and extranet - Support the implementation of an SEO strategy in the region

Quality Compliance - Contribute in management of specific segments of quality management systems and

continuous improvement & support for operations or other functional areas where needed. - Contribute in design, structure, and manage company’s internal and external version-controlled

documents. - Contribute in conductance of ISO 9001-2015 Quality Audits to ensure that established quality

standards are met.


Daily





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A. Position Structure: Job Title: Technical Content Writer Department: Technology & Development

Stream: Compliance

Documentation Line Manager: Technical Content Specialist


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Knowledge of office administrator responsibilities, systems and procedures

Proficiency in MS Office (MS Excel and MS Outlook, in particular)

Excellent time management skills and ability to multi-task and prioritize work

Attention to detail and problem solving skills

Excellent written and verbal communication skills

Strong organizational and planning skills in a fast-paced environment

A creative mind with an ability to suggest improvements


0 - 1 year


Creating concise, eye-catching, and innovative headlines and body copy

Researching and organizing facts and sources Interviewing sources

Consistently brainstorming and collaborating with team for new ideas and strategies

Building a following for brand on social media with creative work

Researching markets and industries to compare and create content that is innovative and original

Collaborating with campaign managers, creative team, and designers

Writing a wide variety of topics for multiple platforms (website, blogs, articles, social updates, banners, case

studies, guides, white papers, etc.) Reporting Responsibilities (Daily, Weekly & Monthly):

Daily





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Pre Sales


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A. Position Structure: Job Title: Enterprise Solution Architect Department: Presales

Stream: Sales Line Manager: Manager Technology & Development


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:




Accustomed to reading and research Job Experience Required:

2 – 6 Years


Conduct R&D to identify the best technologies for customer requirements.

Tender and sales support including up-selling and revenue growth initiatives.

Assess customers’ met and unmet needs, and recommend solutions that optimize value for both the customer

and the firm.

Secure input from all necessary solution stakeholders within the customer. Adapt solutions, as necessary, to

ensure appropriate support.

Coordinate closely with internal sales, sales support, and service resources to align solution design with

customers’ business requirements.

Secure from customer technical staff commitments needed to ensure a deal’s “technical close.”

Meet assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams

supported.

Provide coaching and professional development to team members/ sales associates in order to enhance their

product knowledge, technical acumen, and technical sales skills.

Opportunistically pursue additional business development opportunities within customer firms. Collaborate with

sales to ensure these opportunities are effectively covered and advanced.

Achieve assigned productivity and profitability quotas.

Maintain deal through-put in early deal-sales process steps.

Achieve product growth targets for the assigned geography, channel, sales team, or account base.

Maintain high customer satisfaction ratings that meet company standards.

Complete required training and development objectives within the assigned time frame.

Solution design documents, LLDs, HLDs and other solution documents requested by Sales team to complete a bid.


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Software Development


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A. Position Structure: Job Title: Business Analyst Department: Technology & Development

Stream: Software Development Line Manager: Manager Technology & Development


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

2+ years of product management experience with a proven track record of successful launches.

Effective communicator and leader, clearly able to articulate the rationale behind your decisions to your team,

company leadership, and other stakeholders.

Hands-on, able to operate at both the strategic and tactical level, willing to roll up your sleeves and directly

contribute however you can.

Take ownership and initiative, make it a priority to know your customers, stakeholders and the business inside

and out in order to contribute to its growth and direction.

Skilled at working effectively with cross functional teams in a matrix organization


Self-driver, you take direction well but won't sit still if you don't have it, independent and unafraid to bring your

own perspective and expertise to the table.

Analytical, very comfortable analyzing and working with data and using it to inform decisions.

Staying in touch with new market trends, technologies and approaches.

Design oriented, focused on the user's experience, able to think critically about design decisions and push the

overall quality forward in partnership with the design and engineering team.

Mastered PM responsibilities, expert on creating clear specifications, wireframing, prioritizing and organizing

sprints, managing your team's workflow, analyzing and pulling data.

Product Management, People Management, Understanding the Customer, Product Development, Requirements

Analysis, Pricing, Planning, Competitive Analysis, Sales Planning & Strategy


2 - 6 years


Design product features and functionality to productize existing bespoke module/s functionality for both cloud

and OEM functionalities.

Assesses market competition by comparing the company's products or new prospective product plans to

competitors' products.

Work with internal and external teams to determine new product possibilities for existing portfolio of products

while evaluating independent smaller product options as per general market demand.


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Evaluate existing products and software solutions to increase efficiency, improve UX and add new features while

evaluating other uses for existing solutions.

Define product strategy, nature of scope, product specifications & requirements, product design and product

roadmap. Communicate these plans with key stakeholders.

Leverage data, usability studies, research and market analysis to define clear and concise product requirements,

including user stories, mocks and rigorously specific documentation.

Present product strategy to key stakeholders which will include but not limited to cost benefit analysis, risk

analysis, competitive analysis, requirement analysis, product timelines and pricing/sales strategy.

Ability to present and demonstrate product prototypes to internal and external stakeholders and incorporate

feedback as well as ability to convince stakeholders about your approach.

Ensure development and project roll-out in terms of agreed specifications while maintaining the front end

communications with the customer teams and generating CRs with sales where required.

Support sales and presales team with developing effort estimates for future software projects.

Complete ownership of product lifecycle from conceptualization, design, prototyping, development, testing and

marketing. Ruthlessly prioritize to achieve the best outcomes.

Maintain budget control in both software development and project management environments maintaining the

cost, scope and schedule baselines.

Oversight of product teams. Run meetings, set agendas, follow-up on results and keep teams focused when

competing priorities and schedules collide.

Maintain professional and technical knowledge by attending educational workshops; reviewing professional

publications; establishing personal networks; participating in professional societies.

Reporting Responsibilities (Daily, Weekly & Monthly)






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Job Title: PHP Full Stack Developer Department: Software Development

Stream: Software Development Line Manager: Manager / Team Lead Software Development

B. Job Requirements:

Type of Position:

Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Experience in using ORM, Intermediate, blade template, Laravel Framework

Database: SQL as well as NoSQL (MySQL, MS SQL Server, MongoDB)

Front-end development: HTML, CSS/SCSS, JavaScript, bootstrap

Software Container: Docker, Google Kubernetes, Docker Swarm

Software Versioning: GitLab/Github, Gitlab/Github CI/CD,

Issues tracking: Kanban Board, ASANA application


5 – 10 Years


Experience in productizing existing bespoke software application/solutions.

Strong skills in the application development cycle.

Full stack web application development with a variety of languages, frameworks and platforms including, but not limited to: Python, JavaScript, HTML, AWS, MySQL etc.

Experience designing and implementing application architectures and code that is highly scalable, performant, and secure.

Solid knowledge of relational databases, MySQL data stores, database design and querying.

Experience with version control systems and automated testing.

Experience working with RESTful web services, SOAP APIs.

Experience in a SaaS environment a plus.

Experience with both Linux and Windows servers a plus.

Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions;

Prepare and install solutions by determining and designing system specifications, standards, and programming;

Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle;

Coach and guide project team members in the implementation and usage of sound software engineering practices.

Maintain project documentation and be responsible for the regularly updating and communicating any changes to stakeholders.

Knowledge of CTI & IVR Development would be advantageous.

Knowledge of IPCC platforms from Huawei, Avaya, Cisco would be advantageous.

Experience in Enterprise grade projects/products will be a big plus.


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Job Title: Java/ .Net Full Stack Developer Department: Software Development



Type of Position:

Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Experience in using Spring (boot, security)




Software Versioning: GitLab/GitHub, Gitlab/Github CI/CD,



5 – 10 Years



Strong skills in the application development cycle.

Full stack web application development with a variety of languages, frameworks and platforms including, but not

limited to: Python, JavaScript, HTML, AWS, MySQL etc.

Experience designing and implementing application architectures and code that is highly scalable, performant,

and secure.

Solid knowledge of relational databases, MySQL data stores, database design and querying.

Experience with version control systems and automated testing.

Experience working with RESTful web services, SOAP APIs.

Experience in a SaaS environment a plus.

Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development,

and proposed solutions;


Develop software solutions by studying information needs; conferring with users; studying systems flow, data

usage, and work processes; investigating problem areas; following the software development lifecycle;

Coach and guide project team members in the implementation and usage of sound software engineering

practices.

Knowledge of CTI & IVR Development would be advantageous.

Knowledge of IPCC platforms from Huawei, Avaya, Cisco would be advantageous.

Experience in Enterprise grade projects/products will be a big plus.

Experience with both Linux and Windows servers a plus.


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Job Title: PHP Developer Department: Software Development



Type of Position:

Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Experience in using ORM, Intermediate, blade template, Laravel Framework




Software Versioning: GitLab/GitHub, Gitlab/GitHub CI/CD,



5 – 10 Years



Development of new features under the guidance of more senior team members.

Experience working with Object Oriented PHP, JQuery, Ajax, and modern PHP frameworks Codeignitor / Laravel.

Experience working with MySQL and writing SQL queries.

Experience working with front-end technologies like HTML5, SASS, and JavaScript.

Experience on REST APIs and soap APIs development.

Understanding of local development environments and integration of varying components.

Strong understanding of build processes/automation.

Experience with job queues and background PHP processes.

Strong WordPress will be additional plus.

Assist with debugging / development of bug fixes - day-to-day maintenance of Complaint management system.

Motivated and talented individuals with experience on working with team.







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Job Title: Front End Developer Department: Software Development



Type of Position:

Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Degree in Computer Science or related field.

Understanding of key design principles.

Proficiency with HTML, CSS, JavaScript and jQuery.

Understanding of server-side CSS.

Experience with graphic design applications such as Adobe Illustrator/Photoshop.

Experience with responsive and adaptive design. Understanding of SEO principles.

Good problem solving skills.

Excellent verbal communication skills. Good interpersonal skills. Job Experience Required:

6 months – 1 year


Determining the structure and design of web pages.

Ensuring user experience determines design choices.

Developing features to enhance the user experience.

Striking a balance between functional and aesthetic design.

Ensuring web design is optimized for smartphones.

Building reusable code for future use.

Optimizing web pages for maximum speed and scalability.

Utilizing a variety of markup languages to write web pages.

Maintaining brand consistency throughout design

Develop new user-facing features

Build reusable code and libraries for future use

Ensure the technical feasibility of UI/UX designs

Optimize application for maximum speed and scalability

Assure that all user input is validated before submitting to back-end


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Collaborate with other team members and stakeholders







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Job Title: Graphic Designer Department: Software Development

Stream: Software Development Line Manager: Manager Technology and Development


Type of Position:

Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Degree in Computer Science or related field.

Understanding of key design principles.

Proficiency with HTML, CSS, JavaScript and jQuery.

Understanding of server-side CSS.

Experience with graphic design applications such as Adobe Illustrator/Photoshop.

Experience with responsive and adaptive design. Understanding of SEO principles.

Good problem solving skills.

Excellent verbal communication skills. Good interpersonal skills. Job Experience Required:

2-3 Years


Planning concepts by studying relevant information and materials.

Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.

Preparing finished art by operating necessary equipment and software.

Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.

Contributing to team efforts by accomplishing tasks as needed.

Communicating with clients about layout and design.

Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.

Reviewing final layouts and suggesting improvements when necessary.

Collaborate with other team members and stakeholders







V4.0_01 Jan 21



Job Title: System Analyst Department: Pre-Sales/ Software Development



Type of Position:

Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:


Team management


Communication skills

Accustomed to reading and research


2-6 years


SharePoint On Premises Farm Administration.

Corporate SharePoint Governance implementation and enforcement.

SharePoint version upgrades.

SharePoint security model and user management.

Development of solutions/applications for SharePoint.

Leverage of out-of-the-box SharePoint functionality to deliver solutions.

Support of externally facing SharePoint environment.

Monitoring of performance, scalability, reliability and availability (system & components).

SharePoint Administration (including server installation, management and troubleshooting with a focus on

planning, deploying and supporting enterprise SharePoint implementations).

Monitors SharePoint software for any glitches or problems.

Troubleshoots issues promptly.

Delegates work to SharePoint developers.

Oversees activity pertaining to the maintenance of SharePoint.

Manages and revises the layout of the site.

Customizes SharePoint site for company purposes.


V4.0_01 Jan 21


Analyzes daily user activity on SharePoint.

Maintains records of SharePoint updates, maintenance, and activity.

Reports to company management with updates and information about SharePoint use.







V4.0_01 Jan 21



Job Title: Team Lead / Manager Software Development

Department: Software Development



Type of Position:

Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:


Team management





2-6 years




Develop and maintain software, website(s), application programming interfaces (APIs), database(s), and other relevant intellectual properties, as required.



Perform data analysis and prepare reports. Assess data to discover inconsistencies and other anomalies and improve data quality.


Develop and implement mechanisms for effective data storage, and processing.


Develop and implement robust systems for ensuring data quality and integrity.







V4.0_01 Jan 21



Job Title: Senior Associate Software Development

Department: Software Development



Type of Position:

Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:


Understanding of technology

Proven track record of developing enterprise level applications




3 months – 2.5 Years


Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development,

and proposed solutions;

Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code

comments and clear code;


Improve operations by conducting systems analysis; recommending changes in policies and procedures;

Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing

equipment; participating in educational opportunities; reading professional publications; maintaining personal

networks; participating in professional organizations;

Develop software solutions by studying information needs; conferring with users; studying systems flow, data

usage, and work processes; investigating problem areas; following the software development lifecycle;

Actively participate in the development of the Software Development unit with the vision of turning it into a

center of excellence;

Coach and guide project team members in the implementation and usage of sound software engineering

practices.

Develop a feedback mechanism for the continuous improvement of the software;

Maintain a central issue log for all software issues;

Maintain project documentation and be responsible for the regularly updating and communicating any changes

to stakeholders.

Develop communication plans for all projects and maintain a regularly updated stakeholder register;

Develop and maintain a pool of knowledge experts who can be utilized for various projects of the firm;


V4.0_01 Jan 21


Develop and contribute to the firm’s knowledgebase;

Any other task relating to the function assigned by the supervisor(s).







V4.0_01 Jan 21



Job Title: Associate Software Development Department: Software Development



Type of Position:

Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:


Understanding of technology




0 – 1 year


Be responsible for quality delivery of all assigned intermediate and final outputs relating to the assigned

development activities.



Develop and maintain website(s), application programming interfaces (APIs), database(s), software and other

relevant intellectual properties, as required.











V4.0_01 Jan 21


Sales Department


V4.0_01 Jan 21


A. Position Structure: Job Title: Country Sales Head Department: Sales

Stream: Sales Line Manager: Chief Executive Officer


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Sales and sales target management

Customer and relationship management

Technical sales experience and expertise

Team management and building

Reporting and report writing

Familiarity with international technical organization standards

Highly defined analytical and problem solving skills

Sales forecasting and pipeline management

Negotiation Skills

Excellent document writing and Communication skills

Budgeting and financial management

Industry related legal and regulatory knowledge Job Experience Required:

10 – 15 Years


Acquire and own end-to-end customer relationships from presales to support.

Develop and maintain organizational financial targets ensuring Gross Margin maximization for the company.

Lead the team and manage customer engagements to secure projects and develop relationships with customers.

Manage the sales team and undertake market engagements to increase company engagements with new

customers, generating revenue and ensuring a healthy Gross Margin / profitability.

Establish sales objectives by forecasting and developing annual sales quotas for regions and Business Lines (BLs);

projecting expected sales volume and profit for existing and new products.

Implements sales programs by developing field sales action plans.

Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing

trends, economic indicators, and competitors.

Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.

Develop and implement national sales operational requirements by scheduling and assigning teams; following up

on work results.

Maintain and upgrade national sales staff competences by recruiting, selecting, orienting, and training teams.


V4.0_01 Jan 21


Maintain national sales staff results by counseling and disciplining employees; planning, monitoring, and

appraising on results.

Assigning and maintaining KPIs as defined by Chief Executive Officer and reporting on a weekly basis on the

progress of team, portfolio and engagements.

Responsibilities (Daily, Weekly & Monthly):

End-to-end customer management

Weekly performance review to management.

Resolve escalated customer issues and customer complaints.

Determine and assign sales quotas, targets, and/or goals.

Develop sales strategies to acquire new customers or clients.

Track sales team metrics and share them with company leadership.

Analyze sales data on sales results and develop plans to address performance gaps.





V4.0_01 Jan 21



Job Title: Regional Sales Manager / Cluster Manager

Department: Sales

Stream: Multiple Line Manager: Sales Head


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:






Sales forecasting

Negotiation Skills

Document writing and Communication skill

Presentation skills

Local market knowledge Job Experience Required:

5 - 10 Years


Own assigned team sales target and GM.

Takes full ownership of the pre-assigned group of corporate/ SME customers and ensures customer needs are

met & satisfied.

Develop and attain assigned revenue and profitability targets assigned by the company.

End-to-end customer ownership from pre-sales to support phases and all other customer generated

requirements.

Gain maximum customer confidence to facilitate team engagement and sale generation.

Mining new business within organizational portfolio and install-base expansion with customers.

Targeting new customers presenting company portfolio to new target market.

Competitor analysis and in-depth knowledge of market dynamics in area of operability.

Assess the strengths and weaknesses of the sales team and manage the sales program accordingly.

Monitor the sales program on all domestic sales channels and pinpoint ways to penetrate new markets.

Provide on-the-ground support for sales associates as they generate leads and close new deals.


V4.0_01 Jan 21


Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with

them.

Develop and implement new sales initiatives, strategies and programs to capture key demographics.

Collaborating with senior executives to establish and execute a sales goal for the region.

Managing a sales team in order to maximize sales revenue and meet or exceed corporate-set goals.

Forecasting annual, quarterly and monthly sales goals.

Assisting sales personnel in their techniques.

Developing specific plans to ensure growth both long and short-term.

Educating sales team with presentations of strategies, seminars and regular meetings.

Reviewing regional expenses and recommending improvements.


• Sales and GM target

• End-to-end customer management

• Weekly call report

• Weekly call plan (for next week).

• Revenue roadmap.

• Call report for the entire team.

• Leads generated, new accounts.

• Revenue roadmap.

• Weekly meeting with director regarding progress on submitted roadmap.

• Weekly team engagement report to LM





V4.0_01 Jan 21


A. Position Structure: Job Title: Key Account Manager Department: Sales

Stream: Multiple Line Manager: Regional Sales Manager


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:






Sales forecasting and pipeline management

Negotiation Skills

Excellent document writing and Communication skill

Presentation skills

Local market knowledge


2 - 6 Years


Sales and GM target

End-to-end customer management

Weekly call report

Weekly call plan (for next week).

Monthly revenue roadmap.





V4.0_01 Jan 21


Services Department


V4.0_01 Jan 21


A. Position Structure: Job Title: Services Head Department: Services

Stream: Support & Delivery Line Manager: Chief Executive Officer


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Team planning, building and administrative management


Process optimization and efficiency management

Report writing and dash-boarding

Skill and career development

Negotiation and presentation skills

Knowledge and experience of support services models, delivery and concepts.

Excellent communication skills.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the

best people for the job.

Customer Relationship Management – To build on existing relationships with customers

Technical on-hand experience



10 - 15 Years


Sales generation and market engagement driving resource utilization.

Ensuring profitability of Services portfolio.

Driving customer satisfaction.

Managing customer escalations as generated in service delivery.

Lead and develop the team to meet departmental and organizational objectives.

Drive operations service delivery by maintaining and exceeding Key Performance Indicators as per Service Level

Agreements.

Manage team financial reporting in accordance with departmental forecasts.

Demonstrated project management experience and execution of large complex initiatives.

Strong vendor management skills with proven ability to deliver projects and support.

Strong written, oral communication and interpersonal skills, as well as the ability to explain complex concepts in a

simple way to a variety of teams.

Ensure all development and implementation activities align with support and operational standards.

Plans and directs all aspects of support activities.


V4.0_01 Jan 21


Ensures all support activities, initiatives, and processes are in conformance with organization's established

policies and objectives.

Incorporates components, materials, and tools that result in cost-effective and quality output. Responsible for

departmental budget and costs.

Build on existing relationships with customers and generate revenue by offering services that exceed customer

expectations.


Daily





V4.0_01 Jan 21


A. Position Structure: Job Title: Manager Managed Services Department: Managed Services

Stream: Support & Delivery Line Manager: Services Head


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Demonstrate excellent concepts of customer support and help desk environment.

Team player. Able to work within the team of people from diverse technical background.


Possess command over area of expertise.

Ability to delegate work and set priorities. Excellent time management skills. Ability to manage time according to set priorities.


5 - 10 Years


Direct and coordinate a team of technical support specialists/help desk technicians.

Prioritize support problems as they come in to Help Desk and escalate when necessary.

Assign problems/tasks to technical support specialists.

Analyse situations and determine resources needed to solve them.

Make decisions quickly, often with limited information.

Follow up with customers to gauge their satisfaction with problem resolution; identify tech support.

problem areas (i.e., negative trends) and, if warranted, implement corrective actions.

Coordinate /communicate well orally and in writing with customers, vendors, management, and co-workers.

Timely completion of Service Acceptance Certificates.

Analyse Work Time Registration of employees and plan optimization of resources.

Keep support contract baselines in check and ensure they are not exceeded.

Increase support services profit margin on support contracts.

Take steps to ensure employee retention.

Responsible for employee competence development.

Act as first escalation point for support problems.

Strong analytical and organizational skills.


V4.0_01 Jan 21



Daily





V4.0_01 Jan 21


A. Position Structure: Job Title: Manager Enterprise Department: Services

Stream:

Application Support

IT & Data Networks

IP Telephony

Line Manager:

Services Head


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:




Possess command over area of expertise.

Ability to delegate work and set priorities.

Excellent time management skills.

Ability to manage time according to set priorities.


Process optimization and team management


5 - 10 years


Team management ensure maximum utilization of held resources for support and delivery activities.

Team budget and profitability management ensuring stream profitability.

Direct and coordinate a team of technical support specialists/help desk technicians.

Prioritize support problems as they come in to Help Desk and escalate when necessary.

Assign problems/tasks to technical support specialists.

Regularly analyze and review logs to determine if problems are imminent and develop solutions before they

occur.

Driving customer satisfaction and high satisfaction.

Analyze situations and determine resources needed to solve them.

Must be a subject matter expert in area of expertise.

Make decisions quickly, often with limited information.

Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem

areas (i.e., negative trends) and, if warranted, implement corrective actions.

Coordinate /communicate well orally and in writing with customers, vendors, management, and co-workers.

Strong analytical and organizational skills.


V4.0_01 Jan 21



Daily





V4.0_01 Jan 21


A. Position Structure: Job Title: Senior Support Specialist Department: Services

Stream:

Application Support

IT & Data Networks

IP Telephony (Voice)

Delivery Services

Line Manager:

Services Head


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:


Ability to build stable working relationships within a workgroup as well as with internal and/or external customers.

Excellent technical analysis/resolution/integration skills in field of expertise.

Ability to acquire new knowledge with evolving external technical environment and business requirements.

Demonstrate excellent technical competence by maintaining certifications in field of expertise.



Excellent time management skills. Ability to manage time according to set priorities.


5 + years


Work as Subject Matter Expert.

Coordinate with cross functional teams to provide a technically feasible solution to the customer.

Train other resources within the team to bring them at par with highest level of competence in area of expertise.

Act as the highest level of technical expert in area of competence within the organization.

Generate design specifications for customer solutions.

Reviews technical documentation, such as user guides, training manuals and system specifications, prior to

distribution to end-users and ensures his subject area is accurately represented.

Foster effective working relationships with a variety of stakeholders, including end-users, project managers,

engineers and senior staff members.


V4.0_01 Jan 21



Daily





V4.0_01 Jan 21



Job Title: Team Lead / Assistant Manager Support Engineer

Department: Services

Stream:

Application Support,

IT & Data Networks,

IP Telephony

Line Manager:

Manager Enterprise


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Familiarity with how the business operates and have a good working knowledge of the company's products,

services and procedures.


Excellent analytical and problem solving skills.

Ability to follow directions from management.

Ability to take ownership for accomplishing new and different requests


2 - 6 years


Team planning and process optimization.

Supervise helpdesk associates and handling general complaints for the area of expertise.

Assign problems/tasks to tech support specialists.

Must be able to take over multiple roles at a moment’s notice and ensure operations run smoothly.

Customer management and satisfaction.

Analyse situations and take appropriate corrective actions.

Strong computer, analytical, organizational skills.

Follow up with customers on ongoing issues and take actions to resolve them.

Share knowledge with other colleagues to develop team competence.


Daily





V4.0_01 Jan 21


A. Position Structure: Job Title: Sr. Associate Support Engineer Department: Services

Stream:


IT & Data Networks,

IP Telephony

Line Manager: Team Lead / Assistant Manager Support Engineer


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Ability to speak and write clearly and accurately.

Knowledge of relevant software computer applications and equipment.

Knowledge of customer service principles and practices.

Effective listening skills.

Ability to multi task.


3 months – 2.5 years


Act as second level of support for customer service calls.

Well versed with tools and concepts for area of expertise.

React to customer service requirements on short notice.

Escalate to subject matter experts when necessary.

Follow up and make scheduled call backs to customers where necessary.

Stay current with system information, changes and updates.



Daily





V4.0_01 Jan 21


A. Position Structure: Job Title: Associate Support Engineer Department: Services

Stream:


IT & Data Networks,

IP Telephony

Line Manager: Team Lead / Assistant Manager Support Engineer


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Ability to learn quickly.

Must be able to follow instructions from senior colleagues and management.


Effectively manage time to work on multiple assignments.


0 – 1 Year


Diagnose and troubleshoot technical issues within agreed time limits.

Take assistance from senior colleagues for customer issues reported.

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

Following standard procedures for proper escalation of unresolved issues to the appropriate teams.

To understand customer requirements and build a relationship of trust as an Apollo representative.

Resolve and assist customer technical teams remotely to help clear technical issues.

Properly escalate unresolved issues to appropriate internal teams.

Provide prompt and accurate feedback to customers.

Ensure all issues are properly logged.

Follow up with clients to ensure their systems are fully functional after troubleshooting.

Document technical knowledge in the form of notes and manuals.


Any other task assigned by Apollo.


Daily





V4.0_01 Jan 21


Project Management


V4.0_01 Jan 21


A. Position Structure: Job Title: Manager PMO Department: Project Management

Stream: Project Management Line Manager: Chief Executive Officer


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Educational background preferably in computer science / engineering / Business Administration / International

Business or other simpler disciplines

Excellent customer management, negotiation and presentation skills

In depth knowledge of IT / Telco Systems with the ability to multi-task

Track record of planning and implementing multi-million dollars, complex IT / Telco projects

Very strong budget design, development, management and general financial management skills

Proven record of managing geographically dispersed project engagements with remote teams

Excellent interpersonal, people skills, written and verbal communication skills

Positive attitude with the drive to take on challenges

Strong working knowledge of Microsoft Office especially MS Excel, MS Projects, Visio and MS Word

PgMP / PRINCE II certification


5– 10 Years


Structure the department to ensure portfolio projects delivery in accordance with accepted scope, schedule and cost.

GM Maximization of assigned projects

Farming minor project from provided scope

Team and task management with responsibility of junior project manager’s performance

Customer satisfaction for all projects under domain

Risk management and customer management in case of escalation

All team management tasks, ensuring planning, allocation, assignment, capacity and training etc.

All Project management tasks assigned as per project delivery manager scope for assigned projects







V4.0_01 Jan 21


A. Position Structure: Job Title: Project Manager Department: Project Management

Stream: Project Management Line Manager: Manager PMO


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Educational background preferably in computer science / engineering / Business Administration / International

Business or other simpler disciplines

Proven working experience in a project based environment in the information technology / Telco sector with an

understanding of software development, web technologies, System Integration

Highly logical approach with a knack for multi-tasking skills

Developed interpersonal and communication skills


Positive attitude with the drive to take on challenges

Strong team based disposition

Strong working knowledge of Microsoft Office especially MS Excel, MS Projects and MS Word

PMP / PRINCE II certification is a plus


3 months- 2.5 years


Developing and managing project documentation including but not limited to Meeting Minutes (MoMs), Project

Management Plans (PMP), Project Implementation Plan (PIP), Share of Responsibility (SoR), Scope of Work (SoW),

Risk Registers, Issues and Actions Registers etc.

Customer management and ensuring highest level of customer satisfaction while maintaining company interests.

Coordination between internal and external assigned project resources and third parties/vendors for project

execution managing scope, schedule and cost.

Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.

Ensuring creation of internal and legal documentation and requirements for all project deliverables.

Resource planning, allocation and management.

Managing Change Requests (CRs) through sales and account teams.

https://resources.workable.com/digital-project-manager-job-description


V4.0_01 Jan 21


Report writing and ensuring timely communication of project information and status to all stakeholders including

Apollo Management.

Risk identification and management protecting stakeholder interest.

Manage the relationship with the client and all stakeholders.

Maximize project GM from assigned baselines while reducing planned delivery timelines.


As required for assigned tasks and Apollo management





V4.0_01 Jan 21


A. Position Structure: Job Title: Project Coordinator Department: Project Management

Stream: Project Management Line Manager: Project Manager


Full-time

Part-time

Contractor

Intern

Type of Position:

Full-time

Part-time

Contractor

Intern

Skills & Tools:

Excellent Interpersonal and Communication skills.

Excellent Project Management skills.

Must have analytical and problem solving skills.

Negotiation skills.

Team management skills.

Documentation management.


1 - 2 Years


Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.

Organizing, attending and participating in stakeholder meetings.

Documenting and following up on important actions and decisions from meetings.

Preparing necessary presentation materials for meetings.

Ensuring project deadlines are met.

Determining project changes.

Providing administrative support as needed.

Undertaking project tasks as required.

Developing project strategies.

Developing MoMs, PIPs and other project management related documents as per requirement.

Assess project risks and issues and provide solutions where applicable.

Ensure stakeholders views are managed towards the best solution.

Chair and facilitate meetings where appropriate and distribute minutes to all project team members.

Create a project management calendar for fulfilling each goal and objective.


V4.0_01 Jan 21


Assisting PMO & other teams required.


As required by assigned tasks and Apollo management.


JD Reviewed By: Zainab Noor Title: HR Department Date: 01 Feb 21

JD Approved By: Syed Aun Title: Chief Executive Officer Date: 01 Feb 21


V4.0_01 Jan 21


Quality Assurance & Compliance


V4.0_01 Jan 21



Job Title: Manager Quality Assurance and Compliance

Department: Quality Assurance and Compliance

Stream: Quality Assurance

Compliance Line Manager: Chief Executive Officer


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

SQA Automation Tools Training

Android & Web Application Security Training

Team management

Strong software testing skills





5 - 10 Years


Lead the compliance certification process for Apollo.

Play Lead Auditor role as per standard procedure for Internal Audit of Apollo Telecom 9001 2015 QMS (Quality

Management System).

Manage team members and train/guide them in QA process.

Schedule the training sessions with team and maintain record of these trainings.

Propose / Select the effective trainings / certifications for QC team to improve quality process and keep their

track.

Validate existing testing processes and re-structure the testing environment.

Introduce the Automation Techniques and Tools for testing and maintain the automated test repository / asset.

Perform Technical Reviews of BRS (Business Requirement Specification), FS (Functional Specification), Project

Plan, and other technical documents.

Develop, executes and maintains test plans and test cases for all the developed projects.

Clear and Escalate Risk and Obstacles to testing through appropriate channels.

Ensure adequate and efficient testing coverage during the software development life cycle (SDLC).


V4.0_01 Jan 21


Contribute to the deployment activities for emergency product patches and scheduled product releases.

Ensure error free and bug free delivery of the projects / products / applications.

Recommend changes for enhancements throughout the development process.

Stay up-to-date with new testing tools and test strategies.







V4.0_01 Jan 21



Job Title: Team lead / Assistant Manager Quality Assurance & Compliance

Department: Quality Assurance & Compliance


Compliance Line Manager:

Manager Quality Assurance & Compliance


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:









2.5 – 5 years


Identify Test Requirements by Participating in all project related meetings and discussions.

Identify, Document and Execute Test Scenarios and Test Cases for functional, System, Integration, Regression and Acceptance Testing with proper test data.

Liaise with internal teams to identify system requirements

Identify, record, document thoroughly and track bugs

Perform thorough regression testing when bugs are resolved


Prepare comprehensive test reports to share the project status with the Management.

Prepare and Perform Technical Reviews of BRS (Business Requirement Specification), FS (Functional Specification), Project Plan, Automated Script writing and other technical documents.

Perform R & D (Research & Development) to learn the latest trends in Software Quality Assurance and Control.

Help implement ISO 9001:2015.

Managing QAC team.

Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.


Daily





V4.0_01 Jan 21



Job Title: Senior Associate Quality Assurance & Compliance




Team Lead / Assistant Manager Quality Assurance & Compliance


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:









3 months – 2.5 years


Identify Test Requirements by Participating in all project related meetings and discussions.

Identify, Document and Execute Test Scenarios and Test Cases for functional, System, Integration, Regression and Acceptance Testing with proper test data.

Liaise with internal teams to identify system requirements




Prepare comprehensive test reports to share the project status with the Management.

Perform Technical Reviews of BRS (Business Requirement Specification), FS (Functional Specification), Project Plan, and other technical documents.

Perform R & D (Research & Development) to learn the latest trends in Software Quality Assurance and Control.




Daily





V4.0_01 Jan 21



Job Title: Associate Quality Assurance & Compliance




Team Lead / Assistant Manager Quality Assurance & Compliance


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:









0 - 1 year


Identify, Document and Execute Test Scenarios and Test Cases for functional, System, Integration, Regression and

Acceptance Testing with proper test data.




Prepare comprehensive test reports to share the project status with the department manager.




Daily





V4.0_01 Jan 21


Operations Department


V4.0_01 Jan 21


A. Position Structure: Job Title: Manager Operations Department: Operations

Stream:

Vendor Management

Partnerships

Admin

Store Management

Line Manager: Chief Executive Officer


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Team planning, building and administrative management

Able to understand Budgeting and financial concepts

Adaptable to Change; Driven to Achieve Results

Strong Decision Making, Action Planning, and Prioritization Skills

Negotiation and presentation skills



Able to manage multiple teams and domains.

Good at multitasking


10 - 15 years


Manages internal and external service suppliers - Review, audit and evaluate their progress.

Manage and improve relationship with vendor and partners aligned with company to ensure company objectives.

Assists upper management in setting goals and formulate strategies to establish LOBs to increasing company

revenue.

Prepares budgets, schedules, and other organizational reports as required by management.

Provides advice and guidance to other employees for regulatory affairs and company policies and procedures.

Optimise company’s operational expense and COGS to increase profitability.

Improves and innovate existing systems and policies

Works closely with other departments to promote efficiency.

Develop and manage processes for receiving product, equipment utilization, inventory management and

shipping.


Monthly


V4.0_01 Jan 21






V4.0_01 Jan 21



Channels & Partnerships


V4.0_01 Jan 21



Job Title: Assistant Manager Channels & Partnerships

Department: Channels & Partnerships

Stream: Vendor Management

Partnerships Line Manager: Manager Operations


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Proficiency in MS Office (MS Excel and MS Outlook, MS Word & MS PowerPoint)

Excellent written and verbal communication skills.

Excellent time management skills and ability to multi-task and prioritize work.

Able to make Data driven decisions and analyze worksheets.

Negotiation skills


2.5 - 4 years


OEM and vendor relationship management, leading the purchasing activity for the organization.

Lead the Channels department by managing new and existing channel partners to increase product sales.

Equipment and new technology sourcing at requisite price points to facilitate deliveries.

Manage end to end delivery of purchases till store.

Analyze partners NDA & Agreement.

Establishing and managing relationships with partners.

Manage team members and guide them in CP process.

Coordinate with vendor’s representatives to obtain availability and product information and confers with vendors

concerning new products, damaged goods, updated payments or related information.

Lead Periodic performance evaluation of OEM & Vendors.

Manage Approved OEM & Vendor List.

Verify purchase orders.

Verify Vendor Quotations.

Coordination between sales & support department for upcoming trainings.

Schedule the training sessions with Apollo OEM and Apollo Sales & Support department.


V4.0_01 Jan 21



Monthly





V4.0_01 Jan 21



Job Title: Senior Associate Channels & Partnerships



Partnerships Line Manager: AM Channels & Partnerships


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Proficiency in MS Office (MS Excel and MS Outlook, MS Word & MS Power point)




1 – 2.5 year


Responsible for establishing and managing relationships with partners.


Conduct purchasing activity for the organization by dealing with different national and international vendors.

Coordinate with Sales department to complete orders and quotes required from vendors.

Record data for periodic performance evaluation of OEM & Vendors.

Verify purchase order and Vendor Quotations and evaluate variances.

Coordination between sales & support department for upcoming trainings.

Schedule the training sessions with Apollo OEM and Apollo Sales & Support department.


Weekly





V4.0_01 Jan 21



Job Title: Associate Channels & Partnerships



Partnerships Line Manager: AM Channels & Partnerships


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Proficiency in MS Office (MS Excel and MS Outlook, MS Word & MS Power point)




0 - 1 year


Responsible for establishing and managing relationships with partners.


Conduct purchasing activity for the organization by dealing with different national and international vendors.

Coordinate with Sales department to complete orders and quotes required from vendors.

Record data for periodic performance evaluation of OEM & Vendors.


Weekly





V4.0_01 Jan 21



Admin & Logistics


V4.0_01 Jan 21



Job Title: Assistant Manager Admin & Logistics

Department: Admin & Logistics

Stream:

Admin

Store Management Line Manager: Manager Operations


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:









2.5 -4 years


Serve as the point person for duties including:

o Maintenance

o Mailing

o Supplies

o Equipment

o Bills

o Errands

o Shopping

Organize the office layout and order stationery and equipment.

Maintain the office condition and arrange necessary repairs.

Coordinate with IT department on all office equipment.

Ensure that all items are invoiced and paid on time.

Manage contract and price negotiations with office vendors, service providers and office lease.

Manage office G&A budget, ensure accurate and timely reporting.

Provide general support to visitors.


V4.0_01 Jan 21


Assist in the onboarding process for new hires.

Address employees queries regarding office management issues (e.g. stationery, Hardware and travel

arrangements).

Liaise with facility management vendors, including cleaning, catering and security services.

Plan in-house or off-site activities, like parties, celebrations and conferences in coordination with HR.


Weekly





V4.0_01 Jan 21



Job Title: Senior Associate Admin & Logistics

Department: Admin & Logistics

Stream:

Admin

Store Management Line Manager: AM Admin & Logistics


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:









1 -2.5 years


Serve as the point person for duties including:

o Maintenance

o Mailing

o Supplies

o Equipment

o Bills

o Errands

o Shopping

Organize the office layout and order stationery and equipment.

Maintain the office condition and arrange necessary repairs.

Coordinate with IT department on all office equipment.

Ensure that all items are invoiced and paid on time.

Manage contract and price negotiations with office vendors, service providers and office lease.


V4.0_01 Jan 21


Manage office G&A budget, ensure accurate and timely reporting.

Provide general support to visitors.

Assist in the onboarding process for new hires.

Address employees queries regarding office management issues (e.g. stationery, Hardware and travel

arrangements).

Liaise with facility management vendors, including cleaning, catering and security services.

Plan in-house or off-site activities, like parties, celebrations and conferences in coordination with HR.


Weekly





V4.0_01 Jan 21


A. Position Structure: Job Title: Associate Admin & Logistics Department: Admin & Logistics

Stream: Admin

Store Management Line Manager: AM Admin & Logistics


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:







0 - 1 years


Assists in recruiting, hiring, and training a team of inventory clerks.

Oversees all business and activity relating to store inventory control.

Delegates tasks and assignments to inventory clerks.

Counts all products and supplies.

Maintains and updates records of store inventory.

Responsible for unloading new supplies and storing them appropriately.

Reorganizes stock room to accommodate additional inventory.

Suggests to store manager new products or supplies for regular inventory based on analysis of sales statistics.

Reviews and analyzes sales reports and checks them against physical store inventory.


Weekly





V4.0_01 Jan 21


A. Position Structure: Job Title: Front Desk Officer Department: Admin & Logistics

Stream: Communication Line Manager: AM Admin & Logistics


Full-time

Part-time

Contractor

Intern


Master

Bachelors

Diploma


Skills & Tools:

Computer Knowledge like (Word, Excel, Power point)

Strong Communication Skills

Pleasant Personality



0 - 1 year


Greet and direct guests within Apollo premises as they arrive at the office.

Manage the Apollo front office.

Answer, screen and forward incoming phone calls.

Receive, sort and distribute daily mail/ deliveries.

To Assist Admin & Store in day to day operations.

To manage and report attendance of employees.

Assisting other departments as required for day-to-day execution of tasks.

Provide basic and accurate information in-person and via phone/email.

Any other task assigned by Apollo management.


Weekly




at hr 14 afd 014 job description table of contents

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