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05 North Kesteven on target for 200 new homes The Council looks to the future of housing as tenants move into new super-efficient houses in Heckington WINTER 2016-17 PAGE 04 The magazine for North Kesteven District Council tenants

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05

North Kesteven on target for 200 new homes

The Council looks to the future of housing as tenants move into new super-efficient houses in Heckington

W I N T E R 2016-17

PAGE

04

The magazine for North Kesteven District Council tenants

Would you like peace of mind knowing if the worst was to happen you would be able to replace your belongings?

Home Contents Insurance designed for tenants of North Kesteven District Council

Premiums start from as little as £1.62 fortnightly (for tenants aged under 60) for a £9,000 sum insured or £1.22 fortnightly (for tenants aged 60 and over) for a £6,000 sum insured.

Key benefits are:

• Covers fire, theft, flood, water damage and other household risks

• Flexible regular Pay-As-You-Go payment options

• No excess to pay

• There are no minimum home security requirements

• Extended accidental damage is available for an additional premium

• Cover for your personal possessions, wheelchairs/mobility scooters, hearing aids, garden huts, garages and greenhouses are also available for an additional premium.

There are many more benefits. If you would like further information or a free application pack please contact Crystal Insurance on 0345 450 7286 or call North Kesteven District Council on 01529 414155Email: [email protected]: [email protected]

Terms & conditions, limits and exclusions apply, a copy of the policy wording is available upon request. The Crystal Insurance Scheme is a product name arranged and administered by Thistle Tenant Risks. A trading style of Thistle Insurance Services Ltd. Lloyds Broker. Authorised and Regulated by the Financial Conduct Authority. A JLT Group Company. Registered Office: The St Botolph Building, 138 Houndsditch, London, EC3A 7AW. Registered in England No 00338645. VAT No. 244 2321 96.

Produced in consultation with tenant representatives. At Home is produced by North Kesteven District Council.

04 Welchman Way05 Affordable warmth06 Appliance safety 06 Energy switch07 Pet ownership07 Pay to stay08 Digital community groups09 Winter wellbeing scheme10 Day in the life11 Emergency out of hours11 Flooding advice12 Bus pass re-application13 Feedback pays13 Sleeping rough13 Garden waste14 What’s on

WELCOMEis your magazine

CONTENTS

3

Make sure your appliancesare safe to use this winter

All you need to know about keeping a pet in your home

Make sure you renew your bus pass in plenty of time

06

07

12

This document is available in large print, braille, audio tape, electronic formats such as CD, or in a different language. Our website is ReadSpeaker enabled. For a copy contact Tenant

Participation on 01529 414155 or email [email protected]

WHAT’S ONHalf-term is on the way and there’s plenty to see and do around the District. Here’s a taster of what you can enjoy. 14

January saw the unveiling of 22 new Council houses on Welchman Way in Heckington. This brings the Council to an impressive 175 new homes built since 2010 providing much needed homes for local people. There are presently around 1400 people on the waiting list. The scheme meets a high demand for housing in Heckington and delivers eight much-needed one-bed flats as well as 16 two-bed houses.

The new houses at Heckington are built to a high standard called Fabric First Plus. This is the new standard to which NKDC’s new houses are built. They have high thermal efficiency, triple glazing, highly efficient gas boilers and air-source heat pump technology and good space standards. This brings the cost of heating lower than for a regular house.

Two of the 22 houses at Heckington are a design and construction standard called Passivhaus. Originating in northern Europe, Passivhaus has an extraordinary degree of draught proofing, insulation, and air-tightness. The quality of the materials, the tight-fitting and sealed joints reduce air loss and increases the thermal efficiency and thus reduces energy use. They require very little heating because this type of house uses the heat made by the sun, appliances such as fridge, freezer and cooker and also the people who live in the house.

Although around 15% more expensive to build, a Passivhaus can be significantly cheaper to run; as long as the people living in it adhere to the different way in which you need to use and live in this type of house. However the properties are higher value and attract affordable rent which is at 80% of market rent value. Therefore the houses are more expensive to rent than the standard social rent for other houses.

The two Passivhauses are among the first 100 certified in the country; the first in Lincolnshire which are Council houses; and two of the few built of brick and block rather than timber-frame construction. They were built by Lindums which has experience of meeting the rigorous Passivhaus standards and won high-praise from the community and new tenants alike.

Councillor Stewart Ogden, Executive Board Member for Housing said, “the Council’s enthusiasm for trialling this new technology, following earlier builds using straw bales and green technologies like solar water heating, was typical of its determination to get things right for tenants from the outset.”

NORTH KESTEVEN LEADS ON SUPER-EFFICIENT HOMES

NK News

4

Vince King is one of the first people moving in to Welchman Way, taking up a flat which allows him to return to the District and be close to his six grandchildren following the loss of his former home.

Having previously lived in Ruskington, he most recently had been forced to stay in London where he was unable to support his family.

“The standard of these houses is unbelievable. I have been a builder for most of my life and I know that the workmanship here is top notch,” he said.

“I’m so fortunate to have got a house at all, but to have got one of these new ones on the ground floor is perfect for my mobility issues.

“I’ve had a really bad year one way or another and this is the final part of getting my life back together,” said Vince.

There are ways in which the Council can – and will – support all tenants to make their homes cheaper and easier to run.

Karen Doyle is a dedicated affordable warmth advisor helping NK tenants to stay warm and save money, cutting down and understanding their bills and switching energy suppliers.

During the last year she helped 167 tenants save a combined total of more than £26,000 by completing energy assessments for them. More than half of this was by helping

82 households change their electricity or gas tariffs alone. The average saving was £156.10 per household, and eight more saved around £100 each, just by having a water meter fitted.

Karen can be contacted on 01529 414155 or 07816 294646 or email [email protected]

The Council’s in-house sustainability team can also offer help and advice.

Call Tamara Walters on 01529 414155 or email sustainNK@ n-kesteven.gov.uk

EVERYONE CAN STAY WARM AND SAVE MONEY

NK News

5

“As a Council we want to build houses for the future, by investing in getting things right, with a quality that will last for decades and technology that helps our tenants to heat their homes. Maintenance is a big thing for us and when we build houses, we want to build them with low maintenance needs.”

“We always seek to make our properties right for the District and right for our tenants, building for the future and responding to need,” said Cllr Ogden.

The street is named after Captain Welchman, a village war hero who died in France in the First World War.

TENANT VINCE KING:

As we settle into winter and make our efforts to remain warm, please remember to ensure your appliances are in good working order.

Smoke DetectorsIt is good practice to test your smoke detectors on a weekly basis. Any issues should be reported immediately to Kier.

Gas Fires Carbon monoxide detectors are fitted to all of our properties with gas, solid fuel or oil heating systems; only

the electric heating properties don’t have them. Please call Aaron if you have any queries about your system.

Electric Fan HeatersThese heaters provide a quick way of heating small spaces. However, please consider these safety precautions:

• Do not use an extension lead with a fan heater

• Never leave electric heaters on when you are not at home

• Do not run an electric heater when you are sleeping

Oil-filled RadiatorsOil-filled space heaters require very little in the way of maintenance or service. The most common problems are

electrical. Faulty wiring or a faulty power switch can be repaired by a qualified electrician.

Gas BoilersYour boiler has a life-cycle of 15 years and as stated in our maintenance programme tenancy agreement, we need access to

your property to service it every year between replacements.

Other AppliancesSometimes, it may be necessary for tenants to have medical items stored at the property (eg. oxygen tanks).

These items are usually provided with safety guidelines. The storage of such items may require you to inform your Housing Officer, your home insurance provider, the fire service and other relevant agencies.

APPLIANCE SAFETY THIS WINTER

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6

Want to know more?Visit www.lincolnshire.gov.uk/switch or contact your local participating district council for general enquiries.

Ready to register? You can do this now. Closing date is Monday 13th February 2017.

Register onlineVisit www.lincolnshire.gov.uk/switch, or ask a friend or relative to register for you using their email. You may also be able to register in person at your local participating district council office.

Previously we told you about the Pay to Stay scheme, outlined in the Housing and Planning Act 2016, which we expected to start in April 2017.

Under Pay to Stay if your household income was more than £31,000 per year, you would need to pay more rent.

The Government announced in November last year that the scheme will no longer

be compulsory for councils. North Kesteven District Council tenants will not now be affected by the scheme.

Councils may decide to apply a voluntary Pay to Stay scheme, but we have no plans to do this.

If you would like more information please contact the Neighbourhood Services team on 01529 414155.

There are lots of benefits to having pets. In most cases, pets are an extension of our family as they provide companionship, love and comfort and can take away that feeling of loneliness. North Kesteven recognise this

and depending on the type of pet or accommodation you have, encourage responsible owners.

Not all of our properties are suitable for keeping cats or dogs. Your tenancy agreement will say whether your home is suitable or not.You don’t need to apply for permission to keep fish, small rodents or insects. However, you do need permission for most types of pets, including

cats, dogs, reptiles, chickens, ducks or aviary birds. If you are in doubt, please ask your Neighbourhood Officer.You will need to complete a Pet Agreement Form that will ask you to:

• Provide details of the pet• Agree to be fully

responsible for it• Make sure it does not cause

a nuisance to neighbours

As a tenant, we can offer you free micro-chipping and discounts on neutering.

Further information is available on our website or you can request a copy of our Pet Policy Booklet from the Duty Neighbourhood Officer by calling 01529 414155.

RUFF OVERVIEW OF PET OWNERSHIP

NK News

PAY TO STAY UPDATE

GOLD

Footprint

HOUSING 2016

NK News

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There are places and people to help you get online and to guide you once you’re there! Both Heckington and Ruskington have their own FREE Community Computer Groups.

Heckington meet every Wednesday afternoon and Ruskington meet on a Thursday afternoon. Both at 2pm to 4pm at the Methodist Church Halls. Everyone is welcome.

Sessions are free and run on a ‘drop-in’ basis where you can learn at your own pace. The helpers are volunteers and have

varying

levels and areas of expertise; some can use laptops/desktops, some prefer iPads and tablets or even smartphones. Here are a few reasons people join the group

• Complete beginner• Not used a device

for some years• Learn how to use social

media, particularly Facebook• Send emails• Pursue a hobby• Shop safely on line• Keep in touch with

friends/family

Bring along your own tablet or device or use one of those available from the group to give you an idea what would be best for you to buy for yourself. It isn’t

necessary to buy a device as there are places, libraries,

for example, where anyone can use computers. The aim is to give everyone some individual tuition

each week - just tell them your priority

and they’ll try to help.

They are always looking for more volunteers too - you don’t need to be a techie or expert. Just being able to explain how to send an email, search the internet or shop online is helpful. Whether you can come for two hours a week, just an hour a week in term-time or once a month, all help is appreciated.

For more details please ring Clare on 07973 936166 or pop along on Wednesday or Thursday afternoon where you’ll be most welcome.

WONDERING HOW TO USE THAT CHRISTMAS GIFT AND GET ONLINE?If you are looking at a tablet, laptop or smartphone that you’ve been given for Christmas but you need a little help then you need look no further!

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Bring along your own tablet or device or use one of a limited number of devices to give you an idea what would be best for you to buy for yourself.

This winter, if people are unable to get out of their homes to replenish the food in their cupboards, they can call and request a parcel of essential groceries to be delivered to their door.

Co-ordinated by North Kesteven District Council’s Community Initiatives Team, the Winter Wellbeing Scheme is delivered by community volunteers and Lincolnshire Co-operative stores locally. The project runs on weekdays and is supported by Sleaford’s Riverside Church and New Life Church Ministries.

The main focus is on supporting those who are running out of food, have no family or friends locally they can call upon for assistance and can’t easily get to the shops because of lying snow, persistent cold and limited mobility. In some cases volunteers will collect prescriptions, clear snow and ice from paths and ensure that vulnerable people have what they need.

There are triggers on the severity of cold but there isn’t age or disability criteria to be eligible to use the scheme.

The service will only operate in the following weather conditions:

• 3 degrees Celsius or lower for more than 24 hours;

• Snow on the ground;• Ice or hard frost• Extreme weather

conditions such as gale force winds etc

Parcels start from under £16 and will contain toilet rolls, white bread, UHT milk, eggs, tinned beans and soup, fresh sausages, cheese, jam, potatoes, biscuits and tea of coffee. Other packs suited to vegetarian, gluten-free and diabetic needs will be available.

Recipients of a food parcel can also request a cat or dog pet pack, which are priced under £4.

To make a request for a parcel, please call the Council on 01529 414155 and ask for the Community Initiatives Team.

WINTER WELLBEING SCHEME RETURNS TO GIVE SUPPORTWhen the temperatures drop and the weather gets colder a scheme based on good old-fashioned neighbourliness will spring into action to help the most isolated and vulnerable people in our communities.

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It’s great to be involved in helping to shape the future of the street where I live.

I was born and bred in Newfield Road, in Sleaford, and have lived there all my life; one of 10 children in my family.

I really love it here. People’s perception of Newfield Road is that it’s rough and run down, but we are actually a very close knit community who help each other out, with respect at the core.

We’re like one big family who look out for each other and this project has brought us together more closely than ever as we all work to re-think how we want our homes, our street and our lives to be.

I work at Colsterworth Poultry as a farm worker. I’ve been there three years since leaving sixth form and when I’m not at work, I enjoy

fishing, keeping up to date with technology and social media.

It’s through my interest in social media that I’m getting so involved in the regeneration scheme, not just as a resident but like a reporter too.

Jo Mason has played a big part in keeping us all informed by asking us to regular meetings and the regular newsletters keep us updated on where things are at and help to address any issues as and when they arise. We all appreciate the holiday activities she puts on. Not only do the children have fun, but I’m sure the parents appreciate the break.

It was through one of these meetings that the Newfield Road residents thought it would be a good idea to have our very own Facebook page. With help from the Council Communications Team, this was set up specifically for us. I am one of the administrators of the page, with 102 members. It allows us to upload pictures, ask questions and make comments on the building works.

It’s a great thing to have and I am hoping that this and other opportunities will help me in my ambitions of working in media.

Prior to the build, the general feeling was that it was going to be chaos and at times, it may have felt like it as we’re living on a building site with noise, mud and

parking issues. However, we have built a good relationship with all the people involved and I’m confident that the end result will be worth it when we move back into our refurbished homes.

Looking forward, I feel the completion of Newfield Road will represent new

beginnings, with a sense of hope and homes that

we can be proud to live in.

Personally I would love the urban art the residents made to take pride of place somewhere prominent as it represents our journey throughout this regeneration project.

I really love it here. People’s perception of Newfield Road is that it’s rough and run down, but we are actually a very close knit community who help each other out, with respect at the core.

DAY IN THE LIFE

10

Day in the life of: Steven Tomlinson aged 20

The out-of-hours emergency service operates during the following times:

• Weekdays: Monday to Friday 8pm and 8am

• Weekends: Friday 8pm to Mon 8am

• Bank Holidays: 24 Hours

If a serious fault occurs outside of normal working hours and it is not safe to wait until the next working day, it should be reported to the out-of-hours emergency repairs service by telephoning:

• Kier on 01529 416399 for building, brickwork, joinery, plumbing or electrical including electrical heating

• Aaron Services on 01205 591979 for all other heating repairs

The out-of-hours operative will refuse to accept the repair if it does not fall into the emergency criteria.

You will be charged a call out fee if an operative attends your property and it is not a

genuine emergency, or is a result of tenant misuse. This will include the cost of materials and the tradesman’s time.

For more information, please see the council website www.n-kesteven.gov.uk, or alternatively, call 01529 414155.

It’s important to be ready for anything that could happen, particularly in the months where heavy rain is more likely.

Everybody should be prepared for flooding and it’s effects. So here are a few suggestions of things to think about to make sure you, your family and friends stay safe:

• Check you are insured• Be aware of weather

reports and warnings• Create a flood plan• Prepare children’s essentials• Safely store family medication• If flooding is imminent,

turn off gas, electricity and water at the mains

• Move electrical and sentimental items upstairs if you can

• Use sandbags / floor

boards to block external doors; cover up air bricks

• Put sandbags on top of manholes

• Plug sinks/baths and put a sandbag in the toilet bowl to prevent back flow

• Ensure the safety of pets and animals

In the event of flooding you need to contact Lincolnshire County Council call 01522 782082.

Please cut-out-and-keep the image on the back page as it has all the information you need in the event of a flood.

EMERGENCY OUT-OF-HOURS REPAIRS INFORMATION

BE PREPARED IN CASE OF FLOODING IN YOUR AREAHave you thought what you would do if your home flooded?

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Some handy information about the out-of-hours emergency service

A high number of bus passes are set to expire in 2017, so make sure you apply for yours in good time if it’s due to run out. The period for renewals has been extended to six months before the expiry date and there is no fee for renewing a pass.

Passes allow all eligible older and disabled people to travel free on off-peak scheduled bus services anywhere in England. In Lincolnshire, resident pass holders can also travel free of charge on local journeys before 9.30am on weekdays.You can apply for a concessionary bus pass in a variety of ways, see box right.

BUS PASSES EXPIRING

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YOU CAN’T VOTEUNLESS YOU ARE REGISTERED

Registering online is quick and easy at www.gov.uk/register-to-voteor you can call 01529 414155

You will need to provide your National Insurance Number and date of birth.

• Download an application form; www.lincolnshire.gov.uk/concessionaryfares

• Collect your application form from NKDC, libraries, access centres, or City Hall, Beaumont Fee, Lincoln LN1 1DB

• Ring 01522 873700 to request a form by post

• Request an application form by emailing [email protected]

For details of the eligibility criteria and other scheme information, visit the website or call the number above.

You can join or renew your subscription to NKDC’s garden waste service from February 1, with prices frozen for another year.

The low-cost, service enables you to have your brown bin emptied every other week, except during December and January.

It costs £30 to have one garden waste bin collected and £12 for each additional bin – and for the first time anyone renewing their subscription can opt to pay by direct debit, alongside other methods of payment.

Subscription opened online on February 1 and will open by phone on March 1.

Once you’ve joined, you’ll be sent a sticker to display on your bin to show you are part of the service, which starts on April 1.

If you opt not to have a brown bin your garden waste can be taken to household waste recycling centres or you could have a composter in your garden.

Congratulations to Mrs Kitchen who won £50 in vouchers from Novus Property Solutions who supply and fit kitchens for NKDC. You may be asking yourself - How? Mrs Kitchen simply completed and returned her Tenant Satisfaction Form.

Any organisation looking to improve the way they do things relies on feedback from their customers; Mrs Kitchen seized the opportunity and received the prize for her efforts.

When works are carried out, NKDC’s Tenant Satisfaction Forms enable us to find out how our customers feel about:

• The quality of work• The time the works took • Your thoughts during the process

It is hoped that this important information will help increase satisfaction and help us improve the way we serve you, our customers.

Support is available for those who face the prospect of rough sleeping and homelessness during these cold winter months. Available throughout the year, assistance is dependent on individual circumstances, ranging from providing accommodation to just general advice/information.

Although the Council is not required to provide accommodation in all cases it will work with people sleeping rough to arrange somewhere for them to stay.

In cases of extreme cold, a Severe Weather Emergency Protocol (SWEP) allows for the

usual strict rules to be relaxed to make sure accommodation is arranged for everyone who is at risk during this time. If you think someone is sleeping rough or know of a particular spot for rough sleepers, contact the charity P3 on 0808 281 0280 who will put you in touch with The Street Outreach Team.

The work then continues to find more secure accommodation so they do not return to the street.

The Council’s main aim is to prevent homelessness from occurring in the first place. This is through its Housing Advice and Homelessness Prevention Service which is free to all NK residents regardless of tenure.

The service is available 24/7 with information, advice and assistance via the main Council offices:

• Office hours - 01529 414155 • Emergency line - 01529 308308

(outside office hours).

GARDEN WASTE SERVICE

FEEDBACK PAYS!

IT’S ROUGH; ROUGH SLEEPING

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NATURAL WORLD CENTRE, WHISBY

Muddy Faces,Saturday, February 11from 11am to 12pmCreate a Muddy Face from clay using different and unusual natural things found on the reserve such as leaves, seed pods and twigs. Take inspiration from Janet Schooley’s Mud Men making them happy and fun!The Natural World Centre children’s activities are ideal for children four years and over.Workshops cost £3.50 per childParental supervision is required throughout all workshops.Booking is essential, call 01522 688868. Charity Puddle Jump and Welly Walk!Wednesday, February 15from 10am to 2.30pmBring your wellies and come and splash in some puddles! There are some deliciously deep, and splendidly splashy puddles, so go and try them out! After you’ve dried off you can enjoy a seasonal stroll around the park and raise money for the North Hykeham Lions at the same time.Donations are asked for to take part in both events.

TERRY O’TOOLE THEATRE

Little Frankenstein,Saturday, February 4 at 3pmSemi-famous puppeteer Frank is busy rehearsing his new show ‘George the Dragon Slayer’ but his puppets keep falling apart! Taking inspiration from his namesake, the great scientist Dr Frankenstein with the help of you, the audience creates a new, real live puppet that is destined to change his life forever! Age guide five years and over. ‘Make Your Own Little Monster’ Workshop, Saturday, February 4 at 4.15pmJoin Daniel, from Lempen Puppets, for this fun, family workshop and learn to make your own puppets inspired by Little Frankenstein!Age Guide: six years and overShow Tickets £7.50 Family [4] £26 Workshop Only Tickets £3.50 Show & Workshop £9 Show & Workshop Family [4] £36Call 01522 883311.

COUNTRYSIDENK / DISCOVERNK Family Fun Exploring Sleaford’s Riverside,Thursday, February 16from 10.30am to 3.30pmFrom a working watermill to a wetland meadow, discover crafts, nature trails and much more! Enjoy nature walks with the WatchNK Ranger at 11am & 1.30pm (booking essential) or have a go at craft activities. You can also make a bird box plus much more!Activities will take place at Lollycocks Nature Reserve, Cogglesford Watermill and Navigation House in Sleaford. Some activities incur a small charge.Contact the Natural World Centre on 01522 688868 for more information.

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Half-term is on the way and there’s plenty to see and do around the District. Here’s a taster of what you can enjoy.

WHAT’S ON IN THE DISTRICT

LEISURE GUIDE 2017

Pick up your free guide to what’s on in the district at any of the tourist venues including Cogglesford Watermill, Navigation House and Cranwell Aviation Heritage Centre.

NATIONAL CENTRE FOR CRAFT AND DESIGN Decorate Your Own Crockery with Kate McBride, Monday, February 13 from 11am to 3pmDesign your own mug, plate and cup & saucer on Limoge Porcelain and decorate it with professional decals.£12 for adults and children, crockery charged as extra per item, everyone welcome. Bad to Beautiful Illumination, Tuesday, February 14 from 10am to 2pmTake part in the popular family workshops, design with 3D printed waste saved by the University of Lincoln and transform it into beautiful lampshades on the NCCD’s mezzanine. Taking your inspiration from exhibitors Lionel T Dean & N-E-R-V-O-U-S System’s lighting.Free, no need to book, just drop-in.

Decorate Our Cafe Crockery with Kate McBride,Wednesday, February 15 from 11am to 3pmJoin local ceramicist artist Kate McBride and upcycle cafe crockery to create some unusual designs and effects. Look out for yours on your next visit to the cafe!Free, drop-in session.

3D MakerBot Returns for Half Term,Saturday, February 11 to Sunday, February 19See how 3D printed shapes are constructed, handle the objects and even take some home. In the Main Gallery, Free from 10am to 5pm.

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Here are some useful numbers and links

Police non-emergency call:

101

All electricity suppliers and network providers to report power

cuts or dangerous situations involving electricity call:

105

Lincolnshire County Council proactive flooding advice go to

www.lincolnshire.gov.uk and search “ flooding ”

Environment Agency Floodline phone number

0845 988 1188 and to find out if your home

is at risk of floodingwww.gov.uk/environment-agency

Lincolnshire County Council (24/7) number to report flooding:

01522 782082

REPAIRSKier Services 01529 416399 For general building repairs, brickwork, joinery, plumbing or electrical including electrical heating.

Aaron Services 01205 591979 For all other heating repairs and appliance servicing.

COUNCIL ENQUIRIESASK FOR THE DEPARTMENT YOU REQUIRE

Address: North Kesteven District Council District Council Offices, Kesteven Street, Sleaford, Lincolnshire NG34 7EF

Minicom: 01529 308088

Website: www.n-kesteven.gov.uk

Email: [email protected]

Repairs Team for: � Affordable Warmth Officer � Handyman � If you have a problem

with a repair

Duty Neighbourhood Officer for: � Your rent � Tenancy issues � Gardening Scheme � Making improvements to

your home

Community Safety Team for: � Anti-Social Behaviour � Community Safety Advice

Community Engagement: � Getting involved � Become a Tenant

Representative � At Home magazine

Complaints Officer � To make a complaint

Housing options for: � Housing Advice � Homelessness � LincsHomefinder

Housing Register � Allocations

Property Services for: � Improvement works � Capital works liaison � Decorating Scheme

Housing Admin Team for: � Renting a Garage � Booking a communal room � Parking permits

Benefits and Money advice

Grass cutting and grounds maintenance

Dustbins

Wellbeing Service

Phone: 01529 414155Emergency out of hours: 01529 308308