at a glance content library · • creating dynamic content for your presentation • how to...

02476 998 101 www.skillshub.com

At A Glance

Content Library

02476 998 101 | www.skillshub.com


Management & Leadership 3

Sales Effectiveness 8

Personal Skills 11

Customer Service 12

Human Resources 12

Communication Skills 13

Equality & Diversity 14

Project Management 14

Finance For Non Finance 14

Health & Safety 15

Health & Wellbeing 15

CONTENTS

PAGE 2


Management & Leadership

PAGE 3

Appraisals Skills

• The DNA Of A Successful Appraisal• Preparing For An Appraisal• How To Structure The Appraisal Discussion• HowToAppraiseChallengingStaffMembers• Following Up On An Appraisal• How To Avoid Common Errors In Appraisals• HowToHaveDifficultConversationsWith

Poor Performers• WhyHavingDifficultConversationsCanBeBeneficial

• HowToHoldAnEffectiveAppraisal

Assertiveness Skills

• Practical Assertive Techniques• HowToBecomeMoreAssertiveAsALeader• UsingAssertivenessToDealWithNegativity• HowToSayNo• HowToAssertivelyDealWithAggression• HowToBeAssertiveWhenYouAreShy&

Introvert• HowToBeAssertiveWithYourBoss

Building High Performing Teams

• UnderstandingTheBasicNeedsofYourTeam• DevelopingYourTeam• DealingWithATeamThatIsUnderachieving• TakingAProactiveApproachWith

Teambuilding• ImplementingTeamValues,Norms&Behaviours

• How To Create A High Performance Team Culture

• How To Conduct A Team Self-Evaluation• BalancingTask,Team&Individuals-Adair’sLeadershipM...

• DouglasMcGregor’sTheoryX&Y• HowToGiveYourTeamSomeVroomFor

Improvement• Maslow’sHierarchy–21stCentury• DanPinksNewModelOfMotivation• Hertzberg’sMotivationTheory• The5DysfunctionsOfATeam• HowToImproveEmployeeEngagement• BalancingControl&FreedomWithYourTeam• HowToBoostTeamMorale• WhatStageIsYourTeamAt?

Change Management Skills

• UnderstandingTheChangeManagementProcess

• DealingWithTheImpactOfChange• Selling The Need For Change• Encouraging Engagement During Change• ShowingLeadershipDuringChange• Lewin’sChangeManagementModel• Lewin’sForceFieldAnalysis• The Change Curve• AreYourStaffResistingChange?• HowToGuidePeopleThroughChange

Coaching Skills

• WhenToCoachAndWhenToTell• How To Coach A Perfect 10• Coaching High Performers• CoachingTechniques-Example,Effect,

Change• UsingTheGROWCoachingModel• EffectiveQuestioningDuringCoaching• WhatIsCoaching&AreYouDoingIt?• TheGROWCoachingModel• HowToConstructivelyChallengeInA

Coaching Session• GreatCoachingQuestionsToUseAtWork

“Skillshub’s content and platform is of the very highest standard. The CPD Certification Service is proud to support

and partner with this innovative and modern approach to learning and development. In our view Skillshub provides an effective solution for

today’s time poor workforce which is focused on taking action and

implementing learning”

MartinRowe|HeadofOperations The CPD Certification Service



PAGE 4

Communication Skills

• WhichCommunicationStyleDoYouUse• CommunicationTechnique–Pause,Think,Act• ActiveListening–HowToReallyDoIt• AreYouUsingNegativeLanguagePatterns?• HowManagersSayNoWithoutCrushingMorale

• HowManagersEmpowerTheirStaffThroughOpenQuestions

• HowToAskForHelpInTheRightWay• AdvancedCommunicationSkills–BigPicturev

Detailed Thinking• AdvancedCommunicationSkills–Internal&ExternalReferences

• AdvancedCommunicationSkills–UnderstandingPain&Pleasure

• Communication&Influence• InfluencingSkills• ABC’sOfEffectiveCommunications• HowWeAreConvincedBySomething• UnderstandingPeopleTowardsVAway• WhyHavingDifficultConversationsCanBeBeneficial

• HowToPlanOutAnEffectiveCommunication• Creating Clear Communications• TipsForImprovingActiveListening• UnderstandingPeople–DoYouMatchOrMismatch?

• UnderstandingPeople–ExternalVInternalReference

• UnderstandingPeople–WhereIsYourAttention?

Delegation Skills

• A Delegation Framework• 7WaysToDelegateWork• AQuickDelegationAuditExercise• Delegation:OvercomingResistance• The7LevelsOfDelegation• Level1–ManagingTask&Person• Level2–ConfirmingConfidence• Level3–TheirRecommendations• Level4–FreedomWithCheckpoints• Level5–HighAutonomy• Level6–CheckingResults• Level7–CompleteControl• AllocatingTasks–TheBALMMethod• DoYouDelegateEffectively• HowToCheckInToEnsureProgressIsMade

Effective Meetings Skills

• TheDNAOfASuccessfulMeeting• HowToRunMAGICMeetings• HowToMakeYourMeetingsMoreEffective• HowToKeepPeopleOnTaskDuringMeetings• RunningMoreProductiveMeetings• HowToDealWithDisruptivePeopleInMeetings

• UsingThe6ThinkingHatsInAMeeting

Emotional Intelligence

• An Introduction To Emotional Intelligence • Emotional Intelligence• WhatIsEmotionalIntelligence?• EmotionalIntelligence–ImprovingYourSocialSkills• EmotionalIntelligence–ImprovingYourSelf-Motivation

• EmotionalIntelligence–ImprovingYourSelf-Awareness

• EmotionalIntelligence–ImprovingYourSelf-Control

• EmotionalIntelligence–ImprovingYourEmpathy• 7WaysToImproveYourEmotionalIntelligence• BoostYourSocialSkills• BoostYourSelf-Motivation• BoostYourSelf-Awareness• BoostYourSelf-Control• BoostYourEmpathySkills



PAGE 5

Feedback Skills

• GivingConstructiveFeedback• ThePrinciplesofGreatFeedback• HowToGiveQualityFeedback• TechniquesToUseWhenGivingFeedback• HowPeopleFeelWhenTheyReceiveFeedback• Giving&ReceivingFeedback• Delivering Negative Feedback

Time Management Skills

• EffectiveTimeManagement• TimeStealers–HowDoWeIdentifyThem?• LeftBrain&RightBrainThinking• SettingEffectiveGoals• AllocatingTasks–TheBALMMethod

Handling Difficult Conversations

• PreparingForADifficultConversation• HowToHoldADifficultConversation• HowToHandleDifficultPeople• HowToGiveBadNewsInTheRightWay• HowToCloseADifficultConversation• HowToAssertivelyDealWithAggression• HowToHaveDifficultConversationsWith

Poor Performers• WhyHavingDifficultConversationsCanBeBeneficial

Leadership & Management Skills• LeadershipvsManagement• UnderstandingManagerialStyles• HowManagersBuildTrustWithinTheirTeam• UsingAdair’sActionCentredLeadershipModel

• Adair’sLeadershipModels• DanPinksNewModelOfMotivation• DouglasMcGregor’sTheoryX&Y• Hertzberg’sMotivationTheory• Vroom For Improvement• Maslow’sHierarchy–21stCentury• The5DysfunctionsOfATeam• SevenHabitsOfHighlyEffectivePeople• HowToManageFormerPeers• LeadershipVsManagement• ManagingAbsenceInTheRightWay

Managing Conflict

• IdentifyingAndDealingWithABlameCulture• The5OptionsOfConflictResolution• KeySkillsRequiredWhenHandlingConflict• ResolvingConflictSituations–Part1• ResolvingConflictSituations–Part2• 5ResponsesToConflict

Negotiation Skills

• NegotiatingStyles• Preparing To Negotiate• HowToRenegotiateDeadlines• HowToNegotiateMoreEffectively



PAGE 6

Performance Management Skills

• ManagingPerformance• GettingActionFromYourOneToOneMeetings

• HowToMotivateMembersOfYourTeam• Tackling Poor Performance• ThePerformanceManagementChat• The First Step To Tackling Poor Performance • The Poor Performance Chat • HowToRunAnEffectiveOneToOneMeeting• HowToManagePeopleOlderThanYourself• HowToHandlePoorPerformingEmployees• HowToGainCommitmentFromYourStaff• HowToDealWithConsistentLateness

Personal Skills

• Defining&ModellingExcellence• HowManagersCanBuildTheirSelf-Confidence

• HowManagersFightProcrastination• GettingIntoTheZone• HowToAssertivelyDealWithAggression• HowToBeAssertiveWhenYouAreShyAnd

Introvert• HowToBeAssertiveWithYourBoss• ActionPriorityMatrix• AreYourGoalsSMART• HowToManageThoseEmails• SevenHabitsOfHighlyEffectivePeople• AreYouHavingAnActiveWorkingDay?• TheBenefitsOfALunchtimeWalk

Presentation Skills

• Planning A Presentation• StructuringYourPresentation• StrongIntroductionsToYourPresentations• 3TipsToReduceYourPresentationJitters• OvercomingYourPresentationNerves• OvercomingYourPresentationFears• 4RulesForEye-CatchingPresentations

Process Improvement

• CycleOfContinuousImprovement• HowToReviewYourCurrentProcesses• Planning&ImplementingImprovementsToYourProcesses

• UsingBrainstormingToCreateIdeas• ReducingWasteInTheProcess• TheDemingCycle• Urgent V Important Tasks

Problem Solving & Innovation

• EffectiveProblemSolving–AskingThe5Whys• HowToRunABrainstormingSession• ThinkingStyles–Hermann’sWholeBrainModelling

• CreativeThinking–DeBono’s6ThinkingHats• UsingDeBono’s6ThinkingHats• KurtLewin’sForceFieldAnalysis• ApplyingRoot-CauseAnalysisToSolve

Problems• RunningActionLearningSetstoSolve

Problems

Storytelling For Business

• Connecting&EngagingWithTheAudienceWhenTellingStories

• WhyTellStories–What’sThePayOff• TheDNAOfASuccessfulStory• StorytellingForBusiness–AModelToFollow



PAGE 7

Stress Management Skills

• Recognising&DealingWithStress• DefiningStress&itsEffects• ManagingYourOwnStressLevels:AcceptingWhatYouCannotChange

• ManagingYourOwnStressLevels:AdaptingTo The Stressful Situation

• ManagingYourOwnStressLevels:AlteringtheSituation

• ManagingYourOwnStressLevels:AvoidingUnnecessaryStress

• ManagingYourOwnStressLevels:CopingNetworks

• PersonalityTypes&Stress• BuildingResilienceAtWork

Stress Management Skills

• HSEStressManagementPart1• HSEStressManagementPart2• MentalHealthAtWork–Overview• Pressure&Stress• The6SourcesOfWorkplacePressure–Part1• The6SourcesOfWorkplacePressure–Part2• WhatPressureAreYouUnder?Part1• WhatPressureAreYouUnder?Part2• The Pressure Curve• TheThreePrimarySourcesofPressure• Wellbeing–AThree-ProngedApproach• Pressure&StressWarningSigns• Wellbeing&ResilienceStrategies–Part1• Wellbeing&ResilienceStrategies–Part2• Wellbeing&ResilienceStrategies–Part3


Sales Effectiveness

PAGE 8

INTRODUCTION TO SALES

• HowIsASaleMade?• Understanding The Sales Process• UnderstandingTheModernDayBuyer• EffectivePlanning&PreparationForTheSale• UnderstandingBenefitsVFeatures• EffectiveSalesInteractions• BuildingPain&PleasureWithinTheSales

Interaction• Selling Is About Pulling Not Pushing• Overcoming Objections• UsingEmotion&LogicToInfluence• How To Ask For The Sale• The Importance Of Follow Up

Cold Calling & Prospecting• Developing A Calling Framework To Use • 3PowerfulTipsForSettingAppointmentsOn

The Telephone• 3UsefulHintsForLeavingYourProspectA

Voicemail• 4QuickTipsOnGainingMoreReferralsThanYouCanHandle

• 6PhrasesYouMustAvoidWhenSpeakingWithTheDecisionMaker

• ColdCalling–HowtoOpenYourCall• HowToCementYourAppointmentsInStone• How To Close A Direct Sale• TheGatekeeperScreen• HowToIdentifyAGatekeeperScreen• HowToGetThroughAGatekeeperScreen• HowtoGetYourVoicemailsReturned• How To Overcome Objections• How To Sell An Appointment• KeepingYourPipelineFull• MakeYourSalesScriptsSoundUnrehearsed• OnYourWayToTheTelephone• Pre-CallPlanning&Preparation• HowToOpenYourCalls• PreCallPlanning&ObjectiveSetting• 5ProspectingMistakestoAvoid• QualifyingDecisionMakers• Successful Follow Up Calls• We’reHappyWithOurCurrentSupplier…WhatNext?

• KeepingInTouchWithoutStalking• Prospecting–WhyYouShouldLose“TouchingBase”

• HowToSellAnAppointment&NotWhatYou’reSelling

• Social Selling• UncoveringTheNeeds&WantsOfYour

Prospects

TERRITORY MANAGEMENT

• WhatIsTerritoryManagement?• TerritoryManagement–BestPractices

Consultative Selling Skills

• WhyUseTheConsultativeSellingApproach• ConsultativeSellingSkills–ThePULSEModel• ConsultativeSellingPULSEModel–Position• ConsultativeSellingPULSEModel–

Understand• ConsultativeSellingPULSEModel–Leverage• ConsultativeSellingPULSEModel–Solution• ConsultativeSellingPULSEModel–Evolve• ConsultativeSellingReminders

Gaining An Unfair Advantage

• 10CustomerWantsInAdditionToLowestPrice• From Sales Person To Trusted Advisor• HowToBashTheCompetitionWithoutBashingThem

• HowToRemoveExistingSupplierRelationships

• HowToRemoveYourCompetitorsFromTheEquation

• KeepingYourProspectsWarmDuringTheSalesCycle

• WhySpeedWinsInSales• UnderstandingYourNumbersForAcceleratedResults

KEY ACCOUNT MANAGEMENT

• WhatIsKeyAccountManagement?• WhatistheRoleofaKeyAccountManager?• AccountManagementEffectiveness


Sales Effectiveness

PAGE 9

WINNING SALES PRESENTATIONS

• The 4 Elements Of A Sales Presentation• Pre-Presentation Planning• Pre-Presentation Preparation• The DNA Of A Formal Sales Presentation• CreatingDynamicContentForYour

Presentation• How To Overcome Nerves• CreatingAPowerfulFirstImpression&

Opening• ThePowerOfTonality• ThePowerOfYourBodyLanguage• HowToConnectWithYourAudience• HowToCaptureYourAudience’sAttention• DeliveryStrategiesPart1• DeliveryStrategiesPart2• DeliveryStrategiesPart3• HowToAnswerChallengingQuestions?• How To Handle Challenging People During YourPresentations?

Handling Objections Skills

• TheBestObjectionHandlingModelToUse• TheFirstThingToDoWhenFacedWithAn

Objection• TheFirstThingToSayWhenFacedWithAn

Objection• AreSalesObjectionsABadThing?• AreSalesObjectionsAGoodThing?• WhatTypeOfObjectionsDoYouReceive?• HowToAskForBusiness• How To Avoid Objections In The First Place• HowToFrontLoadObjectionsIntoYour

Interactions• HowToHandleTheObjection&MoveThe

Sale Forward• HowToRespondTo“ThatCostsTooMuch”• PriceObjectionorPriceShock?• ThereAreOnlyTwoTypesOfObjections• DifferentTypesOfCloses&TheirEffectiveness• Technique–Feel,Felt,Found• HowToUseEmotion&LogicToInfluence• WhentoWalkAwayFromPriceOnlyCustomers• WordForWordResponsesToTheMost

Common Objections

Negotiation Skills

• NegotiationSkills–AVitalSkill• The 5 Stages For A Successful Negotiation• NegotiationStage1–Planning&Preparation• NegotiationStage2–ManagingThe

Discussion• NegotiationStage3–ProposingSolutions• NegotiationStage4–BargainingFor

Outcomes• NegotiationStage5–Summarising&Reaching

An Agreement• DifferentNegotiationStyles• ImprovingYourNegotiationSkills• The 4 Possible Outcomes Of A Negotiation

PREPARATION & MINDSET

• 3WaysOnGainingMoreInfoWithoutAskingASingleQuestion

• ChangingYourMindset&ApproachPart1• ChangingYourMindset&ApproachPart2• CommonReasonsWhySalesPeopleFail• GettingOrganised• HowToMaintainSelfControlInStressful

Situations• KnowYourStuff• ManageYourState• MentallyPreparingForTheSale• OvercomeTheFearofRejection• Planning&PreparingForASalesMeetingPart1• Planning&PreparingForASalesMeetingPart2• Successful Sales Habits• ThePullDon’tPushAttitude• Understanding The DNA of Sales• UnderstandingTheScienceofYourSelling• WhatIsYourSalesStyle?• WhatItTakesToBeAModernDaySales

Professional


Sales Effectiveness

PAGE 10

Sales Management

• 7WaysToMakeYourMondayMorningSalesMeetingBuzz

• Supporting As A Sales Coach• SalesCoachingDefined• RunningEffectiveSalesCoachingSessions• The 4 Stages Of A Complex Sale• HowToCarryOutAComplexSale–Part1• HowToCarryOutAComplexSale–Part2• FieldAccompaniments-BeforeTheVisit• FieldAccompaniments–DuringTheVisit• FieldAccompaniments–AfterTheVisit

Understanding Buyers

• HowToBuildRapport• UnderstandingBuyerTypes• UnderstandingDifferentBuyerTypesPart1–Activist&Reflector

• UnderstandingDifferentBuyerTypesPart2–Theorist&Pragmatist

• HowYourBuyersProcessInformation–Big&Small Chunk Thinkers

• UnderstandingHowYourBuyersThink–VisualPreferences

• UnderstandingHowYourBuyersThink–Auditory&Kinaesthetic

• UnderstandingTheModernDayBuyerPart1• UnderstandingTheModernDayBuyerPart2

Sales Interactions

• 10QuickTipsOnHowSalesPeopleCanImproveTheirListeningSkills

• 7StepsToBuildAndMaintainConnectionsWithYourClients

• AskingQuestions• Closing–HowToMoveTheSaleForward• CreatingASenseofUrgencyInTheSale• Ditch The Pitch Approach• Don’tTalkAboutYourSolutionsTooEarlyOn• HelpingPeopleToBuy• HowToFrontLoadObjections• HowToReduceYourPrice• HowToRespondToWhyShouldIBuyFromYou• HowToRespondWhenTheProspectAsksFor

A Discount• KeepingControlWhenTheCustomerSays“Yes”• ListeningMistakesSalesPeopleMake• NeverAskThisQuestionWhenClosing• ObjectionHandlingMasterclass• OnYourWayToTheMeeting• Planned Not Canned Presentations• Pre-MeetingMindset&ObjectiveSetting• PreparingYourSmallTalk• Pull V Push Selling• TheTopQuestionsToUncoverNeeds,Wants&Pain

• UsingEmailDuringTheSalesCycle• UsingEmotion&LogicToInfluencePart1• UsingEmotionandlogictoinfluencePart2• UseThisWordWhenRevealingThePriceToYourProspect


Personal Skills

PAGE 11

Managing Stress

• PersonalityTypes&Stress• DefiningStress&ItsEffects• StressLevels:AlteringTheSituation• StressLevels:AvoidingUnnecessaryStress• StressLevels:AcceptingWhatYouCannot

Change• StressLevels:AdaptingToTheStressful

Situation• StressLevels:CopingNetworks• Recognising&DealingWithStress• BuildingResilienceAtWork• HSEStressManagementPart1• HSEStressManagementPart2• Pressure&Stress• The6SourcesOfWorkplacePressure–Part1• The6SourcesOfWorkplacePressure–Part2• WhatPressureAreYouUnder?Part1• WhatPressureAreYouUnder?Part2• The Pressure Curve• TheThreePrimarySourcesofPressure• Pressure&StressWarningSigns

Emotional Intelligence

• WhatIsEmotionalIntelligence?• An Introduction To Emotional Intelligence• 7WaysToImproveYourEmotional

Intelligence• ImprovingYourSelfControl• ImprovingYourEmpathy• ImprovingYourSocialSkills• HowToImproveYourSelf-Awareness• HowToImproveEmployeeEngagement• HowToImproveYourEmpathy• HowToImproveYourSelf-Control• HowToImproveYourSelf-Motivation• ImprovingYourSelf-Motivation• ImprovingYourSelf-Awareness

Creativity

• LeftBrain&RightBrainThinking• HowToRunABrainstormingSession• CreativeThinking–DeBono’s6ThinkingHats• ThinkingStyles–Hermann’sWholeBrainModelling

• EffectiveProblemSolving–AskingThe5Whys

Running Effective Meetings

• TheDNAOfASuccessfulMeeting• HowToRunMAGICMeetings• HowToKeepPeopleOnTaskDuringMeetings• HowToMakeYourMeetingsMoreEffective

Process Improvement

• CycleOfContinuousImprovement• ReducingWasteInTheProcess• Defining&ModellingExcellence• ImplementingImprovementsToYourProcesses• HowToReviewYourCurrentProcesses

Presentation Skills

• Planning A Presentation• StructuringYourPresentation• OvercomingYourPresentationFears• OvercomingYourPresentationNerves

Communication Skills

• GettingIntoTheZoneWithTheFlowModel• ManagingYourStateThroughFocus,BodyLanguage&Words

• TipsForImprovingActiveListening• UnderstandingRepresentationalSystems–VAK• HowToAssertivelyDealWithAggression• HowToBeAssertiveWhenYouAreShy&Introvert• HowToBeAssertiveWithYourBoss• 21stCenturyAssertiveness–Part1• 21stCenturyAssertiveness–Part2

Time Management

• TimeStealers–HowDoWeIdentifyThem?• SettingEffectiveGoals• EffectiveTimeManagement• HowToUseATimeLogToGetMoreDone• Urgent v Important Tasks• HowToManageThoseEmails• ActionPriorityMatrix• AreYourGoalsSMART?• AreYouHavingAnActiveWorkingDay?


Customer Service

PAGE 12

Face To Face

• UnderstandingYourRoleAsACustomerService Professional

• WhatDoOurCustomersExpectFromUs?• WhatDoesGreatCustomerServiceLook&SoundLike?

• BestPracticeCustomerServiceFaceToFace• DealingWithDifficultCustomersFaceToFace• Handling Customer Enquiries• How To Handle A Complaint• HowToDevelopYourQuestioning&Listening

Skills

Telephone Skills

• TheImportanceOfTopQualityTelephoneSkills

• HowToAnswerACallInTheRightWay–FirstImpressions Count

• BestPracticeCustomerServiceOverTheTelephone

• DealingWithDifficultCustomersOverTheTelephone

• EffectiveListeningSkills• EffectiveQuestioningSkills• HowToBuildRapportOverTheTelephone• The4E’sOfEffectiveTelephone

Communication• TheChallengesFacedWithTelephone

Communication• TakingMessagesOverThePhone• HowToPutCallersOnHold&Transferring

Calls• HandlingCustomerComplaints–Investigating

On The Telephone• HandlingCustomerConcerns&Complaints–RespondingOnThePhone

Human Resources

•SocialMediaAwareness•Email&TheInternet•Harassment&BullyingatWork• Data Protection•BriberyAct•UnderstandingCyberSecurity•Health&Wellbeing•Anti-MoneyLaundering•MentalHealthatWork• Safeguarding Adults• Safeguarding Children•AlcoholandDrugsatWork•WorkingSafelyandSecurely• Environmental Awareness• Freedom of Information Act

Human Resources


PAGE 13

Communication SkillsCommunication Skills

• CommunicationTechnique–Pause,Think,Act• WhichCommunicationStyleDoYouUse?• HowToSayNo?• AreYouUsingNegativeLanguagePatterns?• WhyTellStories–What’sThePayOff• PreparingForADifficultConversation• GivingConstructiveFeedback• ResolvingConflictSituations–Part1• ResolvingConflictSituations–Part2• TheDNAOfASuccessfulStory• Preparing To Negotiate• NegotiatingStyles• Practical Assertive Techniques• KeySkillsRequiredWhenHandlingConflict• Connecting&Engaging–TellingStories• UnderstandingPain&Pleasure• HowToRenegotiateDeadlines• InfluencingSkills• HowToNegotiateMoreEffectively• The5OptionsOfConflictResolutioт

• Identifying&DealingWithABlameCulture• HowToHandleDifficultPeople• HowToHoldADifficultConversation• HowToGiveBadNewsInTheRightWay• HowToCloseADifficultConversation• ThePrinciplesofGreatFeedback• Delivering Negative Feedback• BigPicturevDetailedThinking• Internal&ExternalStakeholders• HowToAskForHelpInTheRightWay• Communication&Influence• Giving&ReceivingFeedback• HowPeopleFeelWhenTheyReceiveFeedbackTechniquesToUseWhenGivingFeedback

• UsingAssertivenessToDealWithNegativity• ActiveListening–HowToReallyDoIt• TheABC’sOfEffectiveCommunication• UnderstandingPeople–HowWeAreConvincedBySomething

• UnderstandingPeople–MoveTowardsVMoveAway

• WhyHavingDifficultConversationsCanBeBeneficial


PAGE 14

Project Management

Finance For Non Finance

Equality & Diversity

Project Management

•HowToEstimateWork•HowToManageProjectRisks•HowToManageResources•ManagingStakeholders•Phase1–ProjectInitiation•Phase2–ProjectPlanning•Phase3–ProjectExecution&Control•Phase4–ProjectClosure•ProjectBudgeting• Project Planning Tools

•SettingProjectGoals&Objectives•TheDifferentPhasesOfAProject• The DNA Of A Project Plan•TrackingProgressOfYourProject•UnderstandingCriticalPathAnalysis•UnderstandingTheKeyCharacteristicsOfAll

Projects•WhatMakesUpAGoodProjectTeam?•HowToRunAnEffectiveProject•ProjectManagementForNon-ProjectManagers

•AllocatingTasks–TheBALMMethod•SoYou’veGotANewProject–NowWhat?

Finance For Non Finance

• AnIntroductionToAccountancy&Finance•UnderstandingThe3MainAccountancy

Statements•TheDNAOfAProfit&LossStatement•TheDNAOfABalanceSheet• The DNA Of A Cash Flow Statement•WhyCashDoesn’tEqualProfit•UnderstandingWorkingCapital:WhatIsIt?HowCanWeManageIt?

•CapitalExpenditurevRevenue(Operating)Expenditure

•CostBehaviour(Fixed,Variable,Semi-Variable)•HowToPutTogetherABudget•AssessingVariances&ReforecastingTheBudget

•TheEffectsOfDepreciation•HowYourDayToDayDecisionsImpactProfit&CashFlow

•FinancialAnalysis–Understanding&UsingRatioAnalysis

•TheDefinitionsOfCommonlyUsedFinancialTerms

Equality & Diversity

•AnIntroductionToEquality&Diversity•The4TypesOfDiscrimination• TheEqualityAct• Age Discrimination• Bullying&Harassment• DisabilityDiscrimination

• GenderReassignmentDiscrimination• MarriageOrCivilPartnershipDiscrimination• Pregnancy&MaternityDiscrimination• RaceDiscrimination• ReligionOrBeliefDiscrimination• Sex&SexualOrientationDiscrimination• Stereotyping&Prejudice


PAGE 15

Health & Wellbeing

Health & Safety

Ergonomic Workspace

• IntroductionToanErgonomicWorkspace• SettingUpYourWorkspace–PreventingRSIAtWork

• SettingUpYourWorkspace–ReducingEyeStrain

• SettingUpYourWorkspace–AdjustingYourChair

• CorrectPostureWhilstSitting• TheArtOfLifting

Company Requirements

• TheHealth&SafetyAct• EmployeeResponsibilities• RiskAssessments• WorkplaceHazards• SafetyEquipment&Systems• NoiseAtWork• Appointed First Aid

Fire Safety

• FireSafetyLegislation• The Causes Of Fire• The Fire Triangle• TheClassificationOfFires• FireMarshals• FireSafety–YourResponsibilities• Fire Extinguishers• Perception&BehaviourOfPeopleInFire

Situations• MeansOfEscape&Evacuation• Fire Doors

Health & Wellbeing

•MentalHealthAtWork–Overview•Wellbeing–AThree-ProngedApproach•Wellbeing&ResilienceStrategies–PartOne•Wellbeing&ResilienceStrategies–PartTwo•Wellbeing&ResilienceStrategies–PartThree•Pressure&Stress•ThreePrimarySourcesofPressure•SixSourcesofWorkplacePressure–PartOne•SixSourcesofWorkplacePressure–PartTwo•Pressure&StressWarningSigns• The Pressure Curve•BuildingResilienceAtWork•21stCenturyAssertiveness–PartOne•21stCenturyAssertiveness–PartTwo•AreYouHavingAnActiveWorkingDay?•TheBenefitsOfALunchtimeWalk

•WhatPressureAreYouUnder?PartOne•WhatPressureAreYouUnder?PartTwo•HSEStressManagementStandards–PartOne•HSEStressManagementStandards–PartTwo


PAGE 16

All Our Sessions Come With:• An engaging digital learning SESSION• 3 specific actions to take back in the workplace• A cheat sheet image covering the main points• Session notes to act as a recap and refresher• A coaching blueprint to help embed the actions• A quiz to test the retention of the material• All our sessions are CPD Certified

Contact Us:02476 998 [email protected]

02476 998 101 www.skillshub.com02476 998 101 | www.skillshub.com

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